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Top 50 Business Operations Consultant Skills

Below we've compiled a list of the most important skills for a Business Operations Consultant. We ranked the top skills based on the percentage of Business Operations Consultant resumes they appeared on. For example, 10.7% of Business Operations Consultant resumes contained Financial Management as a skill. Let's find out what skills a Business Operations Consultant actually needs in order to be successful in the workplace.

These are the most important skills for a Business Operations Consultant:

1. Financial Management

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high Demand
Here's how Financial Management is used in Business Operations Consultant jobs:
  • Implemented financial management, budgeting and forecasting processes, and created highly effective marketing campaign.
  • Assist with strategic planning and financial management.

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2. Operational Procedures

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high Demand
Here's how Operational Procedures is used in Business Operations Consultant jobs:
  • Evaluate existing business systems, operational procedures, and marketing strategies for areas of developmental improvement.
  • Mentored junior team members providing guidance on control testing and operational procedures.
  • Initiated and carved new operational procedures, practices and infrastructure for a new, fully functional operational department.

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3. Business Development

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high Demand
Here's how Business Development is used in Business Operations Consultant jobs:
  • Managed a State-wide Workforce Development, Small Business Development and Educational Programs, along with public and private-sector funding allocations.
  • Monitor the level of services of internal and external customers to identify and recommend changes and/or business development opportunities.
  • Conducted business development, marketing, and database administration for an up-and-coming art gallery.
  • Provided strategic business development services and established policies and processes for improved results.
  • Carry out business coaching, contract negotiations, vendor support, business development, and more for clients.
  • Advised local small companies on the use of best business development practices.

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4. Business Operations

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high Demand
Here's how Business Operations is used in Business Operations Consultant jobs:
  • Represent Patient Access and Business Operations' interests and concerns in medical centers and business operations process improvements and initiatives.
  • Manage business operations including business development, finance, digital marketing, procurement, customer and vendor relations.
  • Support their sales and marketing activities and ensure productivity and profitability in their business operations.
  • Developed management polices, program and procedures for guidance and compliance of business operations.
  • Provided coaching and support as partners navigated establishing best practices and business operations.
  • Handle continuity planning and ability to design and deliver global business operations presentations.
  • Analyzed overall business operations and recommend improvements to increase productivity and training initiatives.
  • Provided counsel for writing company business plan including business operations and growth.
  • Created and implemented organizational structures to optimize patient safety and business operations.
  • Served as a business operations and marketing consultant for several businesses.
  • Analyzed current business operations to create a marketing strategy and plan based on objectives and marketing budgets.
  • Consulted and managed business operations for global companies looking to merge into the African market.
  • Enhance defined Patient Access and Business Operations programs and services.
  • Manage all aspects of daily business operations.
  • Directed multi-million-dollar business operations with full budget, financial, profit and loss responsibility.
  • Work with client account teams to analyze business operations, process and performance, workflow analysis.
  • Introduced small companies to the Malcolm Baldrige National Quality Award criteria to improve business operations.
  • Provide strategic, business, and operational planning process support for IT Business Operations Director.
  • Identify business operations improvement opportunities through utilization of standard Six Sigma and general business tools (i.e.
  • Managed transition to IPro, which acquired Lumetra s business operations.

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1 Business Operations Jobs

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5. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Business Operations Consultant jobs:
  • Monitor & responsible for budgets for area of responsibility; ensure compliance with government regulations and system specifications.
  • Serve as liaison with company attorneys and ensure compliance with laws and regulations.

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6. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Operations Consultant jobs:
  • Analyzed critical business requirements and client needs to develop innovative solutions for enhancing competitiveness, spearheading long-term growth and increasing profitability.
  • Translated complex business requirements and initiatives into field implementation plans.
  • Documented business requirements, system design changes, BI applications UI design changes, and data warehouse enhancements.
  • Reviewed all new project charters and defined high level billing business requirements.
  • Gathered business requirements and defined scope for a new HRIS platform.
  • Research, analyze and document Business Requirements for clients.
  • Gathered and documented business requirements to enhance data warehouses, marketing and financial management reports, and market analytics.
  • Managed integrated products to engage agile business requirements development.
  • Create Business Requirements Documents (BRDs) detailing Fixed Income securitization, trading, and operational challenges.

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7. Customer Service

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Here's how Customer Service is used in Business Operations Consultant jobs:
  • Created and delivered presentations to remote managers regarding customer service survey results.
  • Developed and implemented customer service standards, scripting and mystery shopper programs.
  • Consulted with 12 different Owner-Operators and developed plans to influence sales growth, improve profitability, and increase customer service.
  • Introduced and implemented numerous training, marketing, and customer service programs to corporate regions and franchise owners.
  • Authored standard operations procedures, customer service manuals and employee sales training programs.
  • Assist company exceed sales objectives and excellence in sales & customer service quality.
  • Resulted in action plans that improved customer service to meet world class standards.
  • Recruited and conducted interviews, taught Five Star Customer service training for employees.
  • Implemented new strategies to increase cash flows and strengthen customer service.
  • Set up sales, customer service, and operations systems.

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1 Customer Service Jobs

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8. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Operations Consultant jobs:
  • Provided management advisory services supporting process improvement initiatives across production planning, sales support, accounting and purchasing activities.
  • Observed daily operating processes and recommended process improvements to drive productivity and sales improvement opportunities.
  • Delivered cost saving solutions by utilizing process improvement and SCRUM Agile development methodology.
  • Evaluated operations at a small Christian Publishing house to determine process improvement opportunities.
  • Plan and lead business and technology implementations and process improvements.
  • Designed and executed process improvement flows specific to client needs to ensure growth and alignment with key business initiatives.
  • Provided business process improvement (BPI) consulting and Lean Six Sigma training to a brewery in Midtown.
  • Mentored a team of Project Managers, Process Improvement Specialists, and Automation Professionals.
  • Involved with process improvements to maintain clean order book for all customers.
  • Process improvements contributed to a record year in revenue.
  • Established Corporate Diversity & Inclusion strategy Lead the storage products Supply and Demand process improvement initiative.
  • Participated in identifying and implement the workflow process improvements, including operational policies and procedures.
  • Consult with team members about office status with particular attention to process improvement areas, scope, cost changes and constructability.
  • Supported startup of Aurora PDC, including process improvement for receiving and quality.

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9. Project Management

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high Demand
Here's how Project Management is used in Business Operations Consultant jobs:
  • Restructure affiliated dental offices with Heartland standards and systems using project management, business analysis, and leadership abilities.
  • Contract negotiations and project management oversight.
  • Established project management and operational processes for National Technical Systems (NTS) in Camden, Arkansas.
  • Established margin requirements, margin tracking, cost reporting, project management systems and processes.
  • Perform other duties and project management as assigned or required.
  • Served in both business development and project management roles.

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1 Project Management Jobs

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10. Human Resources

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high Demand

11. Food Safety

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high Demand
Here's how Food Safety is used in Business Operations Consultant jobs:
  • Attended Burger King University in Miami, Florida, certified in Food Safety, People Management, and Multi Unit Director.

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12. Cost Savings

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high Demand
Here's how Cost Savings is used in Business Operations Consultant jobs:
  • Identified cost savings opportunities through process improvements, business reviews/ P&L budget reviews and waste elimination through value streams.
  • Resulted in cost savings of $14K +.
  • Identify operational inefficiencies and implement solutions focused on increasing profit margins, cost savings and streamlining workflow processes.
  • Provide cost savings, startup planning and author business plans.
  • Strategized on cost savings strategy and revenue growth models.

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13. Financial Statements

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Here's how Financial Statements is used in Business Operations Consultant jobs:
  • Automated statutory financial statements and reconciliations in compliance with GAAP.
  • Created growth strategies for clients based on realistic pro forma financial statements.

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14. Action Plans

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Here's how Action Plans is used in Business Operations Consultant jobs:
  • Identified compliance gaps, issuing and overseeing corrective action plans and control remediation where necessary.

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15. Business Units

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Here's how Business Units is used in Business Operations Consultant jobs:
  • Integrated four separate business units into one corporate entity and branding new organization.
  • Achieved the highest profitability among 4 business units with AAA operational levels 3 times during this period.
  • Managed small to medium projects for LandSafe National Default operations and business units.
  • Improved financial transparency by consolidating PMO funding sources from multiple geos, countries, and business units.

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16. CRM

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Here's how CRM is used in Business Operations Consultant jobs:
  • Ensured sales awareness and compliance required in CRM tool (SFDC) - Improved Data Quality & Pipeline management.
  • Worked with SalesForce Customer Relationship Management (CRM) database to manage and update information.
  • Defined CRM design, data validation, and reporting requirements.
  • Implement Infusionsoft CRM into marketing and communications.
  • Used CRM reporting tools for data analytics and dashboard design.

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17. Strategic Initiatives

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Here's how Strategic Initiatives is used in Business Operations Consultant jobs:
  • Drive strategic initiatives that focus on Efficiency, Customer Experience, Quality Delivery and Time-to-Value.
  • Managed agency advisory board activities and quarterly meetings focused on strategic initiatives.
  • Retrieve, analyze, report and present OR operations and quality data in support of strategic initiatives.
  • Assisted the CEO with budgeting, forecasting, scenario analysis and strategic initiatives.

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18. ERP

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Here's how ERP is used in Business Operations Consultant jobs:
  • Researched and analyzed CMS 1500 claims interpreting reason for denials and referencing policies to enhance reimbursement and identify improved coding opportunities.
  • Gathered and documented requirements in an agile development environment for enterprise productivity software and website GUI.
  • Completed 6 ERP system implementations including marketing and forecasting portals.
  • Consulted on Disadvantaged Business Enterprise application process.
  • Provide County and State regulation interpretation.
  • Negotiate and resolve matters of income and debt service, prospect for new channels of conducting business and enterprise relationships.
  • Experienced with medical terminology, MS Word, Excel, PowerPoint, and quick learner to new software programs.
  • Provide strategic, technical, and project management consulting services to various enterprise and SMB organizations.
  • Managed enterprise PMO budget of >$100M budget on-target while achieving 10% cost reductions.
  • Interpret company policy to employees and enforce company policy and practices.
  • Managed operational risk factors hindering production targets of GM at an underperforming vendor site.
  • Converted PowerPoint presentations into online training courses via Brainshark.
  • Key team coach in the selection, transition and accelerated deployment for the company's complete SAMPro enterprise software package.
  • Demonstrate strong analytical and problem solving skills and provide interpersonal and collaborative skills Build strong relationships with vendors and clients

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19. Revenue Growth

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Here's how Revenue Growth is used in Business Operations Consultant jobs:
  • Designed, implemented & tracked strategic sales programs to grow crucial services business - 23% QoQ revenue growth.
  • Work closely with clients to develop buyout or sellout positioning and chart revenue growth.
  • Develop inventive, cost-effective profit and revenue growth strategies.

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20. Franchisees

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Here's how Franchisees is used in Business Operations Consultant jobs:
  • Provide leadership and coaching to franchisees and operations team in order to achieve short and long-term Company and Operation's objectives.
  • Consulted / sold franchisees on improvements and additional locations, to better grow their portfolio's.
  • Worked with franchisees and managers on increasing sales, while decreasing costs.
  • Consulted franchisees on overall business, operational, and reinvestment issues.
  • Reduced costs by 5% overall for selected franchisees.
  • Build relationships/partnerships with DPFI franchisees by providing support, training & communication on site as needed.

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21. Business Partners

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Here's how Business Partners is used in Business Operations Consultant jobs:
  • Collaborated with business partners to track and financially manage the client funded programs.
  • Serve as a liaison and consult with business partners and technical areas (including IT staff) regarding system applications/processes.
  • Manage Cloud Business Partners such as VMware, Pivotal, and Microsoft to coordinate joint engineering projects.

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22. Operational Processes

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Here's how Operational Processes is used in Business Operations Consultant jobs:
  • Reviewed and revised their product pricing, organization and operational processes.
  • Created a new support infrastructure by designing new operational processes.
  • Create and present marketing plans, operational processes, and company progress evaluation.
  • Ensured operational processes and controls were in place.

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23. Client Relationships

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Here's how Client Relationships is used in Business Operations Consultant jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

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24. KPI

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Here's how KPI is used in Business Operations Consultant jobs:
  • Provided consulting services, analyzing internal processes and designing cost-effective process improvements to drive KPI and profits.
  • Directed multiple Repair strategic initiatives including KPI standardization and facility footprint reduction/consolidation.
  • Improved customer service, productivity in administration by streamlining or creating processes and written standard operating procedures and KPI's.
  • Helped develop policy and procedures, increase efficiency, reduce costs, and improve KPI metrics.
  • Established Operations department KPIs scorecard to measure individual team performances.
  • Generated weekly forecast and KPI reports to track productivity and assist in business planning and strategy for growth.

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25. SQL

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average Demand
Here's how SQL is used in Business Operations Consultant jobs:
  • Prepared and analyzed performance and product reports utilizing SQL Server, Business Objects, Excel, and Access.
  • Used SQL server primarily for Stored Procedure Execution, Upload, Create and Manipulate data and tables.
  • Performed research and root cause analysis of incentive transactions and appeals using SQL/Teradata to pull, augment, and analyze data.
  • Assist in creation of ad hoc reports with business needs using SQL Server Reporting Services 2008.

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26. Restaurant Operations

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Here's how Restaurant Operations is used in Business Operations Consultant jobs:
  • Demonstrated ownership and accountability by consistently observing restaurant operations providing feedback and taking action in critical situations.
  • Influenced operators to improve operations and mystery shop scores through Restaurant Operations Improvement Process.
  • Rewarded and recognized individual performance through evaluation of the restaurant operations.

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27. Information Technology

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Here's how Information Technology is used in Business Operations Consultant jobs:
  • Direct management of contractors and sub-contractors hired to perform specific information technology associated installments and implementations.
  • Acted as resource for the business, information technology and vendor personnel.

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28. Quickbooks

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Here's how Quickbooks is used in Business Operations Consultant jobs:
  • Set up QuickBooks or other accounting software, enter and structure data; train personnel.
  • Set up tracking of inventory, orders, accounts receivable and payments through QuickBooks software.
  • Managed payroll, generated QuickBooks reports and submitted data to Paychex payroll service.
  • Set up Quickbooks on-line, managed payroll, A/P and A/R.
  • Contracted as Warrant Transfer Agent as well as general bookkeeping duties using Quickbooks Pro.
  • Use Quickbooks pro 2011 and excel to manage rents and bill payments Quickbooks consultant.

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29. Business Owners

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Here's how Business Owners is used in Business Operations Consultant jobs:
  • Worked with Small Business owners implementing process, procedures, training and regulations for business improvement and revenue generation.
  • Provide workable solutions to administrative problems that small business owners face on a daily basis.
  • Followed up with business owners to ensure contract renewals are executed on time.
  • Coach business owners and individuals to facilitate effective strategic planning, product and business launches including administrative and financial operations.

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30. Data Analysis

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Here's how Data Analysis is used in Business Operations Consultant jobs:
  • Present data analysis to senior level Managers.
  • Served as a key point of contact for Data Analysis issues and provide problem resolutions to the following issues.

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31. LLC

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Here's how LLC is used in Business Operations Consultant jobs:
  • Program Manager, (AECOM, LLC) HAZMAT Management operation Okinawa Japan USMC/DoD Logistics Command.
  • Assisted in formation of LLC and business start up.

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32. Small Business

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Here's how Small Business is used in Business Operations Consultant jobs:
  • Provided consulting to a small business owner regarding a variety of operations.
  • Created marketing campaigns and established social media outlets for small businesses to increase revenue and build branding.
  • Reviewed, revised and streamlined overall corporate operations for a number of small businesses.
  • Saved this small business an estimated [ ] annually in operating expenses over a six month period.

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33. Daily Operations

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Here's how Daily Operations is used in Business Operations Consultant jobs:
  • Provided feedback on daily operations and personnel evaluation under general supervision of business operator/owner who establishes and defines broad program objectives.
  • Oversee daily operations of Stores, Service and Parts Departments, their Managers and employees from NY to Florida.
  • Consulted to 38 sites and 18 franchisee operators in all aspects of daily operations.

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34. Business Objectives

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Here's how Business Objectives is used in Business Operations Consultant jobs:
  • Collaborated with client to ensure accuracy and integrity of case management solutions in support of overall business objectives.
  • Assist 17 franchisees comprising 92 stores in achieving financial and business objectives while ensuring that all contractual obligations are met.
  • Manage and communicate improvement efforts to successfully lead teams to meet and exceed business objectives.
  • Develop "change management and implementation" strategies to meet customer SLA and business objectives.

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35. Business Model

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Here's how Business Model is used in Business Operations Consultant jobs:
  • Propose changes to existing business model to double revenue growth by incorporating latest technologies within operational budgets.
  • Reduced expenditures by 33% while increasing revenue 15% through streamlining processes and introducing a new business model.
  • Defined pricing model for dot-com start-up to monetize its IP by guiding client to a SaaS business model.
  • Conducted financial and business modeling for deployment, operations and growth of wireless networks.
  • Optimised Operations towards a Lean Business Model.

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36. Operational Efficiency

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Here's how Operational Efficiency is used in Business Operations Consultant jobs:
  • Analyze current business practices and make recommendations for improving operational efficiency and marketability.
  • Increased operational efficiency, developed business, and insurance load.

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37. POS

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low Demand
Here's how POS is used in Business Operations Consultant jobs:
  • Manage the development and analysis of statistical data and specifications to determine present standards and establish proposed quality and reliability expectancy.
  • Streamlined business processes by eliminating the need for non-centralized data manipulation for reporting purposes which allowed for headcount reduction.
  • Identified business improvement opportunities, evaluated cost benefit analysis, and proposed business solution to executives.
  • Coordinated directory advertisements with customer service representatives, sales agencies, directory compositors and customers.
  • Posted and maintained customer advertisement profiles.
  • Accepted position as a permanent hire after defining the Supply Chain Manager role at the request of the VP, Operations.
  • Developed a major software and services proposal for a high technology company headquartered in the San Francisco Bay Area.
  • Applied Lean/Six Sigma experience to the business with a focus on streamlining processes and cost reductions wherever possible.
  • Delivered findings to investors and MI companies to be used for litigation and dispute resolution for repurchase purposes.
  • Grant and proposal writing and submission to organizations including the DOD, NSF, DOE, DARPA.
  • Developed the repository model for all the Derivative product lines with the necessary metrics and business calculations.
  • Created SOP (Standard Operating Procedures) which improved customer focus and pricing proposal models.
  • Provide key operational analysis and block proposal when care delivery was split into 3 markets.
  • Distill urgent surgical volume down and propose independent UE block be negotiated with hospital.
  • Provide clear improvement objectives with distinct owners for the purpose of accountability.
  • Typed Contracts proposals, letters, emails, and invoices.
  • Developed accurate and realistic financial projections to guide strategic repositioning of the company.
  • Initiated, negotiated and finalized training and consulting RFPs, proposals and contracts.
  • Post journal entries in quickbooks.
  • Undisclosed Client Contracted as Full Charge Bookkeeper for a multi-million dollar company and to assist the CPA for audit purposes.

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38. Management System

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Here's how Management System is used in Business Operations Consultant jobs:
  • Developed and implemented business management systems for sales, marketing and communications programs.
  • Created several restaurant management systems that increased operational proficiency and cost efficiency.
  • Developed and implemented new inventory management system.
  • Supported both up and down stream departments while conducting User Acceptance and Quality Assurance Testing of the corporate Service Management System.
  • Established a cloud based job management system, which enabled real-time information with remote access for client service and scheduling.
  • Conducted UAT and QA testing on service management system to ensure system stability and functionality.
  • Design and full scale Implementation of a Location and Lot Controlled Warehouse Management System.

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39. Training Programs

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Here's how Training Programs is used in Business Operations Consultant jobs:
  • Developed cross-functional training programs to utilize all personnel within operational aspects of the business.
  • Coordinated and facilitated business planning, management, and work skills development training programs.
  • Developed training programs and led trainings in webinar and F2F format.

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40. Business Practices

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41. QA

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Here's how QA is used in Business Operations Consultant jobs:
  • Assist with gathering results from QA program activities and develop QA reports and metrics to meet internal and external reporting requirements.
  • Created and expedited documentation approval by Engineering, Regulatory, Marketing and QA for FDA 510(k) submission.
  • Provided Instruction in Quality Business Operating Systems per ISO and MBNQA Criteria.
  • Create and maintain QA documentation and audit process.
  • Design and implement appropriate QA measures across multiple operational workflows.

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42. Verizon

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low Demand
Here's how Verizon is used in Business Operations Consultant jobs:
  • Provide and ordered the most current M2M device suitable for the business need of Verizon Wireless customers nationwide.

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43. Sharepoint

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44. Technical Support

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Here's how Technical Support is used in Business Operations Consultant jobs:
  • Collaborate with business users and technical support team to provide input on system performance, needed enhancements and overall system improvements.
  • Provided technical support for customer software, websites, and derivative contracts used by consumers and channel sales principals.
  • Provided consultation and technical support on business decisions, direction, operation, and IT.

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45. User Acceptance

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46. Job Descriptions

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Here's how Job Descriptions is used in Business Operations Consultant jobs:
  • Improved staff efficiency by evaluating and revising job descriptions and areas of responsibility.

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47. Process Documentation

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Here's how Process Documentation is used in Business Operations Consultant jobs:
  • Developed process documentation and provided reporting and analysis on the various technology products offered by Technology & Operations.
  • Provide real-time operational support of preventive Change Management, Security and Access control process documentation.
  • Finance consulting including FP&A, budgeting and forecasting, strategic planning, process documentation and improvement, fund development.
  • Tasked with managing projects requiring hand-off training, 3PL transfers, and process documentation.
  • root cause, process documentation, value stream mapping, data collection and analysis, etc.).

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48. Key Performance Indicators

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49. RFP

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50. SME

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Here's how SME is used in Business Operations Consultant jobs:
  • Conducted restaurant assessments in organizations to drive excellence by monitoring performance and providing targeted consulting to create action plans for improvement.
  • Performed initial client assessment and analysis to begin research process.
  • Included day-to-day management and assessment of current services organization.
  • Conducted business operational assessments and deliver recommendations for improvements.
  • Identified program process improvements through shared-service maturity assessment.
  • Conduct business operational assessments, deliver recommendations, and formulate strategies and action plans to meet customer needs and company goals.
  • Acted as SME on all sales systems, tools, and processes to drive operating efficiency and support business initiatives.
  • Partnered with clients in the assessment of advertising, project and web strategies.
  • Provided business assessments; operations, financials, software systems, staffing, product and service offerings.
  • Collaborate with SME to create training documentation and increase employee workflow standardization.

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Business Operations Consultant Jobs

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20 Most Common Skills For A Business Operations Consultant

Financial Management

14.1%

Operational Procedures

11.1%

Business Development

9.4%

Business Operations

8.9%

Ensure Compliance

8.6%

Business Requirements

6.6%

Customer Service

6.6%

Process Improvement

6.0%

Project Management

3.8%

Human Resources

3.6%

Food Safety

2.6%

Cost Savings

2.5%

Financial Statements

2.5%

Action Plans

2.2%

Business Units

2.2%

CRM

2.0%

Strategic Initiatives

2.0%

ERP

1.9%

Revenue Growth

1.9%

Franchisees

1.8%
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Typical Skill-Sets Required For A Business Operations Consultant

Rank Skill
1 Financial Management 10.7%
2 Operational Procedures 8.4%
3 Business Development 7.2%
4 Business Operations 6.8%
5 Ensure Compliance 6.6%
6 Business Requirements 5.0%
7 Customer Service 5.0%
8 Process Improvement 4.6%
9 Project Management 2.9%
10 Human Resources 2.8%
11 Food Safety 2.0%
12 Cost Savings 1.9%
13 Financial Statements 1.9%
14 Action Plans 1.6%
15 Business Units 1.6%
16 CRM 1.5%
17 Strategic Initiatives 1.5%
18 ERP 1.4%
19 Revenue Growth 1.4%
20 Franchisees 1.3%
21 Business Partners 1.2%
22 Operational Processes 1.2%
23 Client Relationships 1.2%
24 KPI 1.1%
25 SQL 1.0%
26 Restaurant Operations 1.0%
27 Information Technology 1.0%
28 Quickbooks 1.0%
29 Business Owners 0.9%
30 Data Analysis 0.9%
31 LLC 0.7%
32 Small Business 0.7%
33 Daily Operations 0.7%
34 Business Objectives 0.7%
35 Business Model 0.7%
36 Operational Efficiency 0.7%
37 POS 0.7%
38 Management System 0.7%
39 Training Programs 0.7%
40 Business Practices 0.7%
41 QA 0.6%
42 Verizon 0.6%
43 Sharepoint 0.6%
44 Technical Support 0.6%
45 User Acceptance 0.6%
46 Job Descriptions 0.6%
47 Process Documentation 0.6%
48 Key Performance Indicators 0.6%
49 RFP 0.5%
50 SME 0.5%
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