Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Job outlook for business operations consultants in the United States
Business operations consultant job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected business operations consultant job growth rate is 11% from 2018-2028.
About 108,400 new jobs for business operations consultants are projected over the next decade.
Business operations consultant salaries have increased 9% for business operations consultants in the last 5 years.
There are over 20,607 business operations consultants currently employed in the United States.
There are 177,032 active business operations consultant job openings in the US.
The average business operations consultant salary is $118,280.
Are business operations consultant jobs in demand?
Business operations consultant job and salary trends over time
Business operations consultant jobs over time
Business operations consultant job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 20,607 | 0.01% |
| 2020 | 7,850 | 0.00% |
| 2019 | 7,625 | 0.00% |
| 2018 | 20,840 | 0.01% |
| 2017 | 19,711 | 0.01% |
Average business operations consultant salary over time
Business operations consultant salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $118,280 | $56.87 | +4.0% |
| 2024 | $113,778 | $54.70 | +2.4% |
| 2023 | $111,112 | $53.42 | +0.7% |
| 2022 | $110,293 | $53.03 | +1.4% |
| 2021 | $108,765 | $52.29 | +1.3% |
Business operations consultant jobs by state
Most common states for business operations consultants
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 517 | 74% |
| 2 | South Dakota | 869,666 | 449 | 52% |
| 3 | Minnesota | 5,576,606 | 2,284 | 41% |
| 4 | Montana | 1,050,493 | 417 | 40% |
| 5 | Nebraska | 1,920,076 | 741 | 39% |
| 6 | Alaska | 739,795 | 250 | 34% |
| 7 | Kansas | 2,913,123 | 911 | 31% |
| 8 | Rhode Island | 1,059,639 | 326 | 31% |
| 9 | New Hampshire | 1,342,795 | 408 | 30% |
| 10 | Vermont | 623,657 | 190 | 30% |
| 11 | Iowa | 3,145,711 | 903 | 29% |
| 12 | Alabama | 4,874,747 | 1,379 | 28% |
| 13 | Indiana | 6,666,818 | 1,775 | 27% |
| 14 | Missouri | 6,113,532 | 1,654 | 27% |
| 15 | Wisconsin | 5,795,483 | 1,566 | 27% |
| 16 | Ohio | 11,658,609 | 3,059 | 26% |
| 17 | Oklahoma | 3,930,864 | 1,023 | 26% |
| 18 | Arkansas | 3,004,279 | 793 | 26% |
| 19 | Mississippi | 2,984,100 | 762 | 26% |
| 20 | Nevada | 2,998,039 | 730 | 24% |
Most common cities for business operations consultants
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Springfield | 2 | 1% | $120,159 |
| 2 | Hartford | 1 | 1% | $105,883 |
| 3 | San Mateo | 1 | 1% | $136,810 |
| 4 | Austin | 1 | 0% | $108,262 |
| 5 | Charlotte | 1 | 0% | $93,160 |
| 6 | Phoenix | 1 | 0% | $120,070 |
| 7 | San Diego | 1 | 0% | $124,407 |
Business Operations Consultant job outlook: Expert opinions
Our panel of business operations consultant experts
Murray State University
University of West Florida
University Of Puget Sound
Lewis-Clark State College
Illinois Wesleyan University
Xavier University
University of North Florida
Coastal Carolina University
Florida State University
University of Nevada, Reno
Lasell University
Bucknell University
Kansas State University
Kent State University
University of Indianapolis
Westminster College
The Ohio State University
Mount Mercy University
University of Central Missouri
University of Arizona
Dr. Ben Littlepage
ProfessorMurray State University
Educational Administration And Supervision
What general advice would you give to a Business Operations Consultant?
Dr. Ben Littlepage: I believe skills associated with organizational systems (e.g. procedures, processes) and hybridized management are essential for the field. Organizations (e.g. schools, institutions) will continue to be lean for a variety of reasons. The ability to achieve results by refining systems and maximizing resources cannot be understated. Hybrid work schedules and communication are not leaving education. Leaders that embrace hybridized technologies for assessment, employee satisfaction and development, and content delivery will remain competitive in the face of a private market looking to capitalize on laggard leaders.
What will help Business Operations Consultants increase their earning potential?
Dr. Ben Littlepage: Salary is maximized when leaders are sought after. Leaders who pursue meaningful experiences and remain 'market ready' are viewed as an asset to any organization. Leaders must carefully consider where the field is moving and respond.
What general advice would you give to a Business Operations Consultant?
Dr. Haris Alibašić Ph.D., MPA: My general advice is that embarking on a career in business or any other field demands a blend of practical skills, adaptability, and a continuous learning mindset. Graduates should prioritize the following strategies, including but not limited to: - Building a Strong Foundation of Business Fundamentals, including core business principles, finance, marketing, operations, and strategy to facilitate adaptability to changing markets. - Cultivating a growth mindset, embracing challenges, viewing failures as learning opportunities, cultivating resilience, and a willingness to step out of one's comfort zone. - Networking and building relationships with peers, mentors, and industry professionals open doors to opportunities and provide invaluable insights and guidance. - Staying informed of industry trends as the business landscape constantly evolves, which is obvious with the recent trend of expanded use of AI and ML.
What will help Business Operations Consultants increase their earning potential?
Dr. Haris Alibašić Ph.D., MPA: "In the next 3-5 years, specific skills are poised to become increasingly important in business: Data Literacy, Digital Proficiency, Emotional Intelligence, Sustainability, Resilience, and Social Responsibility. However, the most necessary lasting skill that benefited my career is Effective Communication. Being able to communicate effectively is an indispensable skill."
What Business Operations Consultant skills would you recommend for someone trying to advance their career?
Dr. Haris Alibašić Ph.D., MPA: To maximize salary potential early in their careers, graduates should consider the following strategies: Specialize in High-Demand Areas, Never Stop Learning/Pursue Additional Education, Negotiate Offers, and Seek Mentorship and Constructive Feedback."
Andreas Udbye Ph.D.
Associate ProfessorUniversity Of Puget Sound
School of Business and Leadership
What soft skills should all Business Operations Consultants possess?
Andreas Udbye Ph.D.: Collaboration and teamwork skills are crucial, as well as the ability to focus and meet deadlines. Although it is nice to mention that you are a good multi-tasker, most people are these days, and employers seem to like people who can stay the course and complete tasks on time and with high quality. Tenacity and accuracy are other attractive attributes.
What hard/technical skills are most important for Business Operations Consultants?
Andreas Udbye Ph.D.: Job listings in supply chain management will typically list more technical skills than what can realistically be possessed by one person (SQL, Python, ERP, project management, etc.), but at a minimum, an applicant needs strong spreadsheet skills and at least some exposure to database management.
What skills will help Business Operations Consultants earn the most?
Jenny Scott: -Emotional Intelligence
-Relevant industry experience (expertise)
-Written and oral presentation communication
-Ability to relate and connect . . .the best strategy in the world will live on paper only if the leader is not able to relate to their people (all stakeholder groups) and connect. Leadership involves three key elements: People - Influence - Goals. The most effective leaders are able to ethically influence their followers for the purpose of attaining the organization's mission and goals.
Carmela Ferradáns Ph.D.
Professor of Hispanic StudiesIllinois Wesleyan University
Hispanic Studies Department
What skills stand out on Business Operations Consultant resumes?
Carmela Ferradáns Ph.D.: Communication, adaptability, problem-solving, critical thinking, self-awareness, leadership, self-reliance, cross-cultural understanding, creativity.
What soft skills should all Business Operations Consultants possess?
Carmela Ferradáns Ph.D.: Communication, problem-solving, self-reliance.
Mike Halloran
Teaching Professor, Management and Entrepreneurship, Taskforce Member, Center for InnovationXavier University
Management Department
What skills stand out on Business Operations Consultant resumes?
Mike Halloran: -In today's economy, I think there are a number of key skills that a business management consultant should have, especially if working with a small business. Key skillsets/coursework in finance, marketing, and strategy is essential. In addition, I would recommend coursework in Innovation as today's business world continues to evolve so quickly.
-I would also suggest that experiential learning and/or internships are very important to success. Showing demonstrated experience is a great way to stand out in the job market, as well as give yourself and the employer confidence that you can apply what you have learned in school.
-I often can look at a student's LinkedIn profile and tell whether they have the skills and experience-based upon how well they market themselves, describe their experiences, and talk about career objectives
What soft skills should all Business Operations Consultants possess?
Mike Halloran: -Leadership
-Working well with others
-Oral and written communication
- Thinking analytically, creatively, and strategically
-Leadership
-Time management
- Motivation and drive
What hard/technical skills are most important for Business Operations Consultants?
Mike Halloran: Excel
-Digital communication
-Budget management
What skills will help Business Operations Consultants earn the most?
Mike Halloran: -Database analytics
-Digital marketing
-Finance
-Technological innovation
Russell Triplett Ph.D.
Interim Chair and Associate ProfessorUniversity of North Florida
Department of Economics and Geography
What skills stand out on Business Operations Consultant resumes?
Russell Triplett Ph.D.: We must acknowledge that the pandemic remains a fluid situation with many implications that are not yet easily observed. That said, I see three key trends that are characteristic of our most successful students. First, the shift to remote working situations challenges employers to develop new ways to build teams and foster teamwork. Graduates that are well-prepared to collaborate and contribute in non-traditional ways are in high demand. Second, the pandemic accelerated the growth in platform-based delivery and retail services, generating a need for strong skills in data and business analytics. Third, it has always been true that graduates who are versatile and can think critically about the status quo are especially valuable; the shock of the pandemic created a more fertile ground for creative problem solvers and innovators.
Sourav Batabyal Ph.D.
Assistant Professor, Finance and EconomicsCoastal Carolina University
Finance and Economics Department
What skills stand out on Business Operations Consultant resumes?
Sourav Batabyal Ph.D.: Problem-solving, Creative thinking, Data Analytics, Competitive Strategies, Communication, Leadership and Team Building, Decision making.
What soft skills should all Business Operations Consultants possess?
Sourav Batabyal Ph.D.: Creative thinking, Leadership, Adaptability, Communication, Empathy, Conflict Resolution, Work Ethic.
What hard/technical skills are most important for Business Operations Consultants?
Sourav Batabyal Ph.D.: Computer skills: Word Processing (MS Word), Spreadsheets (MS Excel), Visual Communication (MS PowerPoint, Prezi, etc.), Database Management (MS Access, SQL, Oracle, etc.), Graphics, Social Media.
Technical skills: Statistical Software(s) (R, SAS, MATLAB, etc.), GIS software(s) (ArcGIS, Tableau, etc.), Python Programming, Artificial Intelligence, Blockchain, Cloud Computing, Coding Language(s) (HTML, C++, Javascript, etc.).
Management skills: Project Management, Business Analysis, Accounting, Economics and Finance, Management and Decision Sciences, Operations Research, Marketing and Sales, Supply Chain, Human Resources, Office Management, Planning, Logistics, Agile software, Scrum management.
Marketing skills: Affiliate Marketing, Marketing Research, and Analytics, Search Engine Optimization, Social Media Marketing.
Analytical skills: Data Science, Data Mining, Database Management, Statistics and Econometrics, Analytics and Reasoning, Research, Testing, and Diagnostics.
Writing skills: Research and Report Writing, Editing, Content Management Systems, Social media updates.
Design skills: Adobe Creative Suite (Acrobat, Photoshop, Illustrator, InDesign, etc.), User Experience (UX) Design, Digital Product Design, Video Production.
What skills will help Business Operations Consultants earn the most?
Sourav Batabyal Ph.D.: Discipline related expertise, Industry-specific certification, Data Science and Analytics, Artificial Intelligence, Blockchain, Cloud Computing, Project Management, Mobile Application Development, Software Programming, and Testing, Leadership and People Management, Digital (Social Media) Marketing, User Experience (UX) Design, Content Creation and Open Learning Resources.
What's a common interview question, and would you prepare to answer it?
One of the most common interview questions is "Why are you interested in this position?"
By asking this question, your employer tries to understand that you have a true connection to the company and a passion for the job you have applied for. You should start your answer by explaining why you are the best-fit candidate in terms of professional skills. Research about the organization's culture before your interview and articulate how you embrace that mission personally and add values towards that mission. Show your enthusiasm and confidence while answering the interview questions.
C. Darren Brooks Ph.D.
Assistant Department Chair and Executive Director, Center for Human Resource ManagementFlorida State University
Department of Management and the Center for Human Resource Management
What hard/technical skills are most important for Business Operations Consultants?
C. Darren Brooks Ph.D.: As stated earlier, the field of management is broad and encompasses all industries and sectors. Consequently, the technical skills necessary to succeed will vary according to the specific knowledge and experiences required to understand the nuances of an organization. Accordingly, graduates who have business acumen and technical competency in a particular discipline or industry would be better positioned for employment opportunities. As a result, I always place emphasis on gaining internships and work experience concurrently with academic study. These experiences will provide a real-world understanding of the type of skills necessary to succeed in organizations as well as offer industry-specific knowledge. However, for many graduates, their practical skills are limited. In this case, it is important to ensure you have more generalizable skills that are applicable across industries, such as building digital fluency, analytical fluency, writing skills, and strong Excel skills. When speaking with consulting firms and industry employers, they repeatedly reference the need for graduates to demonstrate more advanced Excel skills.
What skills will help Business Operations Consultants earn the most?
C. Darren Brooks Ph.D.: According to the Bureau of Labor Statistics, employment in management occupations will grow over the next decade by 9%. Due to the broad array of management opportunities, variations in skills necessary for success are likely to exist based on the type of management work being performed and the industry or sector. However, there are general management skills or competencies necessary for success, including management consulting, that employers continually seek from graduates. The ten most sought-after skills include the following: critical thinking, intellectual curiosity, innovation/creativity, problem-solving, analytical fluency, digital fluency, adaptability, resilience, aptitude for collaboration and teamwork, and human capital management.
What skills stand out on Business Operations Consultant resumes?
C. Darren Brooks Ph.D.: Requisite skills relevant for management consulting roles that should be visible to employers can be grouped into the following three broad categories : (1) functional expertise and/or specialization of knowledge in particular areas or disciplines, (2) strong business analytics skills, and (3) the ability to lead projects or teams. Considering the broad nature of management, and particularly management consulting, skills should reflect the specific needs of the organization or industry of practice. For example, individuals working in executive compensation would require a different set of demonstrated skills on their resume than someone engaging in performance systems analysis to support process re-engineering within a manufacturing setting. Additionally, since management professionals work in and/or lead teams, being personable, engaging, proactive, demonstrated leadership, and an ability to handle difficult situations are all skills and competencies highly sought after. In sum, regardless of the industry or sector, most employers look for skills displayed both on a resume and then demonstrated during the selection process that shows the applicant possesses the capability to work within a team, has sound analytical skills, the ability to communicate complex information, resolve conflict and solve problems.
What soft skills should all Business Operations Consultants possess?
C. Darren Brooks Ph.D.: While advancements in technology, artificial intelligence (AI), and data analytics occupy center stage in many areas of management practice, soft skills continue to be seen as equally or even more important skills for success in the field of management. Soft skills are typically described as personal attributes, qualities, and characteristics that enable us to interact more effectively with others. In most fields of management, our ability to communicate, work with, and interact with other people constitutes a significant portion of the work we do. Consequently, employers are focused on identifying candidates who possess strong skills are areas of communication (verbal, written, and non-verbal), leadership and followership, collaboration, an ability to work in teams, intellectual curiosity, adaptability, conflict management, problem-solving, creativity.
Jim McClenahan
Director of Career and Corporate OutreachUniversity of Nevada, Reno
College of Business
What skills stand out on Business Operations Consultant resumes?
Jim McClenahan: Most importantly, skills that are customized for the job you are applying. Someone could work in a restaurant and have great customer management skills that would work well in a bank. The key is identifying "transferrable skills"-how what you did is relevant for the job you are applying. The applicant has to articulate that-don't expect the committee, screener, or HR Recruiter to make the connections. For business majors, the skills that differentiate applicants are technical skills when they are relevant to the job. Data analysis, coding, SQL are often looked for by employers that have a tech focus as preferred skills.
Are there any particularly good places in the United States for Business Operations Consultants to find work opportunities?
Jim McClenahan: The trend of great opportunities consolidating in major metropolitan areas seems to be reversing. With working remotely appearing to be a permanent feature/benefit, find a place to live that offers a lower cost and great quality of life for you and your family! Build a variety of skills and achievements in different areas and find the right culture that matches your skills.
What are the biggest trends we'll see in the Business Operations Consultant job market given the pandemic?
Jim McClenahan: Rethinking work locations. Companies may recruit in areas that have lots of talent, cheaper cost of living and better quality of life. As an example, Incline Village is a small community on Lake Tahoe about 40 minutes from our campus. Every store is packed and the traffic is worse than any holiday weekend. Silicon Valley companies (about 4 hours away) have seen lots of people "temporarily relocate" to Lake Tahoe from the Bay Area. Now that some companies have permanently moved to at least a portion of their workforce as "work anywhere," communities like Reno, Boise, Missoula-ones with lower cost of living and better quality of life compared to the Bay Area may experience a mini-boom. It's already happening more in Reno.
The best candidates will be "swiss army knives." They have lots of different skillsets and with the flexibility everyone has demonstrated during the pandemic knowing how to do a lot of different things allows organizations to run a little leaner. Someone told me I was the ultimate "utility infielder" last week which I took as a high compliment! I think mastering lots of different skills is a key to employability for the candidate and success for the organization.
Finally, I expect small business hiring to be a mixed bag. Some are doing very well and expanding. Many others are struggling to survive and waiting to see how quickly lockdowns end and business returns before they start hiring.
Dr. Brian Wardyga
Professor of Communication; General Manager, 109.2FM WLAS & LCTVLasell University
School of Communication and The Arts
What skills stand out on Business Operations Consultant resumes?
Dr. Brian Wardyga: Today's business consultant should be able to showcase skills in project management, business strategy & outlook, and supply chain management & optimization. Evidence of collaboration & teamwork is also a big plus.
Within these constructs, one should identify key technical skills, evidence of decision making & critical thinking, verbal and written communication skills, and creative thinking or problem-solving examples. Lastly, evidence of working in focus groups and leading workshops or presentations are also standouts.
What soft skills should all Business Operations Consultants possess?
Dr. Brian Wardyga: Most important soft skills include organization and time management, thinking conceptually and practically, being concise and to the point, and exhibiting common courtesy and professionalism. Flexibility, curiosity, and the desire to work as a team are also important--strong communication skills.
What hard/technical skills are most important for Business Operations Consultants?
Dr. Brian Wardyga: Technical skills such as accounting and project management and other computer skills demanded by the particular market. Beyond typical Microsoft Office skills would be Analytical software and marketing and presentation skills/tools.
What skills will help Business Operations Consultants earn the most?
Dr. Brian Wardyga: That answer is dependent on the specific market, really. Any combination of the above and the more of those skills, the better chance at negotiating higher earnings.
Neil Boyd Ph.D.
David J. & Deborah West Professor of Management; Chair, Management and Organizations DepartmentBucknell University
Management and Organizations Department
What skills stand out on Business Operations Consultant resumes?
Neil Boyd Ph.D.: Previous consulting experience, whether it is early exposure during management consulting courses and experiential learning in college or via professional project exposure, is very helpful for understanding the obvious and nuanced issues in consulting. I've found that technical skills like project management, statistical analysis, and others are important, but most important are the so-called "soft skills" and the ability to connect with humans in a way that they know you are there to help. When talking to early-career consultants, I'm most impressed when they discuss the psychological considerations of running an opening meeting with a client or how they handled a murky situation through conversation instead of functional answers about survey design or billable hours.
What hard/technical skills are most important for Business Operations Consultants?
Neil Boyd Ph.D.: Project management, understanding and using concepts, models, and theory from management science, analytics, excel/SPSS/R, Powerpoint/Google Slides.
What skills will help Business Operations Consultants earn the most?
Neil Boyd Ph.D.: A combination of hard and soft skills, but at the end of the day, soft skills are critical to truly helping clients. And, for sure, they can be learned. This is a challenge for management education, but places like the Freeman College of Management at Bucknell work hard to develop soft skills in students primarily through coaching, experiential and community-based pedagogies, and professional development programming.
What soft skills should all Business Operations Consultants possess?
Neil Boyd Ph.D.: Humility, empathy, integrity, emotional intelligence, a concern for others, a desire to create community at work, a concern for social and environmental justice.
Richard Doll
Associate ProfessorKansas State University
Department of Educational Leadership
What are the biggest trends we'll see in the Business Operations Consultant job market given the pandemic?
Richard Doll: The stress from the pandemic has caused many veteran school leaders to retire. So, there will be lots of movement this year as principal/assistant superintendents move into the superintendency and teachers move into principalships.
Will there be an enduring impact of the coronavirus pandemic on Business Operations Consultants?
Michael Ellis Ph.D.: Most economics undergraduates obtain jobs as analysts, especially in the financial and non-financial business industries, because of their skills in analyzing data. The pre-coronavirus pandemic trend of increasing job opportunities for those who can analyze data will not be reversed by the pandemic and in fact may increase the growth of such job opportunities.
What certifications/licenses/courses can have the biggest impact for Business Operations Consultants?
Michael Ellis Ph.D.: Data analytics courses develop highly desired skills in the job market and would have the biggest positive impact on economics majors job prospects. A data analytics minor or certification combined with an economics major would be an excellent combination. If a data analytics minor or certificate is not available, students could take courses in econometrics, computer programing, coding and, in order to interpret data, economic theory.
What will help Business Operations Consultants increase their earning potential?
Michael Ellis Ph.D.: It is important to continue learning throughout one's career as changes in industry and technology occur. This will promote career advancement and increase earning potential.
What are the biggest trends we'll see in the Business Operations Consultant job market given the pandemic?
Dr. Larry Belcher: The biggest post-pandemic trend we see involves the re-definition of a workspace. Many firms went to remote work via video conferencing and other technology and decided that they really did not need expensive office space, particularly in large cities and so they have employees working fully or partially remote on a permanent basis. In addition, for "at work" office space many firms have moved away from "offices" or even cubbies to common "plug-in" stations where workers find a spot and have access to power and internet so they can work. Add in conference/meeting space and you can still have face to face meetings if necessary but a much smaller, less expensive office footprint. It remains to be seen how this will work out long-term in terms of worker productivity. There is a lot of anecdotal evidence of "Zoom fatigue" and a desire for more human interaction among some workers so this is a trend worth watching. Another trend has been the speed of change. COVID showed us in many ways that our environments can be altered substantially almost overnight. Supply chain management is a great example. From a worker perspective, not being intimidated by this type of possibility will be a key going forward.
What technical skills for a Business Operations Consultant stand out to employers?
Dr. Larry Belcher: In terms of technical skills, in technical disciplines intimate knowledge of Excel is a must. In addition, with more movement to remote work, proficiency with video meeting and presentation software has become more of a necessity I would say that an ability to learn new technology rather quickly will help students advance faster. Technology changes rapidly, and as we have seen with the COVID pivot to remote work, one may need to master new software or hardware quickly. Also, with the proliferation of data and data analysis familiarity with data visualization and analysis tools like Tableau is becoming more valuable. This goes along with the usual necessary skills, such as written/verbal communication, presentation skills, and adaptability/flexibility. COVID has also shown us all that change can occur quickly and our ability to roll with it and adapt our work to the environment is a key skill. The ability to deal with ambiguity is also becoming more needed, as the environment a worker faces may not have all of its parameters nailed down. The ability to navigate those circumstances will help any employee advance more quickly. This also bleeds over into the ability to solve problems quickly. When things move fast, you need to both be adaptable and be able to think through problems quickly. Another thing we have seen is that employers don't want to have to train new hires on things they expect they should have learned in college. So practice and proficiency in software, speaking, writing and presentations are keys so that a new hire can adapt quickly and get into the workflow faster without "hand-holding."
What's a day at work look like for a Business Operations Consultant?
Michael Mamo Ph.D.: The pandemic has brought about fundamental changes at the workplace, including remote work and the rising importance of technological proficiency. These in turn demand flexibility and much of the workplace will demand more versatility and flexibility.
What will help Business Operations Consultants increase their earning potential?
Michael Mamo Ph.D.: Not sure how this relates to the previous themes but I do not believe the quest to increase one's earning potential is a noble goal. As humans we value (or should value) the benefits of enlightenment that come from education and life-long learning. Of course, enlightenment could translate to monetary gains. Enlightenment also comes with a greater sense of fulfilment in life and provides the person with traits of empathy, integrity, and other virtues such as justice and perseverance. Beyond improving ones earningn potential, education is a life-affirming process and that is what I would advise people in my field to aspire for.
What are the biggest trends we'll see in the Business Operations Consultant job market given the pandemic?
Adam Cahill: Thankfully what we are seeing in regard to trends in the job market are good ones. Interactions taking place between employers and candidates, jobs being posted, and employers actively recruiting students and alumni in the plant science industries has kept steady throughout the pandemic. The biggest difference is that these things are now taking place virtually instead of on campus.
We have also seen a change with more remote work being mentioned in job descriptions and deeper intentionality placed on how employers are managing their employees to make sure they feel safe and are kept safe. More clear and transparent communication is really taking a front seat throughout the hiring process; mostly because a lot of procedures and processes are new given the pandemic, so everyone is being re-educated on how things are done.
Based on the employer requests for new hires and job postings we are receiving at the university, we are not seeing much, if any, reduction in work force in the plant science industry. Homes and businesses are still being landscaped, food still needs to be grown, and plant diseases are still being researched and combated just to name a few of the many driving forces in the positive job outlook for plant science industries.
What soft skills should all Business Operations Consultants possess?
Adam Cahill: Soft skills are often what can set a graduate apart in the hiring and promotion process. They are often items that are difficult to teach and many find it challenging to coach employees on development and growth in these skills; which is quite the contrast to the counterpart technical skills. Because of this, we like to refer to these skills as "power skills" and there are far too many to name them all.
Some of the more tangible power skills we like to see our graduates express competency in before they leave the university are oral and written communication mastery, self-reflection and growth in response to their experiences lived, adaptability and agility, listening to understand and not to respond, and finally, global and intercultural fluency.
These skills and the countless more, are all ones that can be developed and cultivated through practice, awareness, and life experiences. We highly encourage employers to build these skill's development into their operations and company culture as they are not items that should stop being taught once students leave education institutions, but ones that should be continually honed throughout their entire lives.
What are the biggest trends we'll see in the Business Operations Consultant job market given the pandemic?
Joe Sheller: Pandemic is too new for me to gauge--it's been going on for a year but we have a small graduating class each year. I was worried about last year's class, but they seem to have found placements.
I sort of expect a kind of delayed impact. Lots of my journalism graduates go into marketing, PR, corporate writing or web writing--they are not strictly "service" jobs that were worst hit by pandemic, but do depend on companies that provide those services (not much work in restaurant marketing when all the restaurants are closed, for example). A chunk of the small pool of graduates I had were actually hired by the university where I teach because we had "churn" in our marketing-communication office, both a change of leadership and existing employees moving on off campus for other places--which is not an indication of a weak job market.
Remote job interviews via video conferencing are way more common.
What certifications/licenses/courses can have the biggest impact for Business Operations Consultants?
Joe Sheller: Two things: Student media experience (work beyond the classroom) and comfort with technology--ability to think in any medium.
How have salaries changed over time for Business Operations Consultants?
Joe Sheller: I don't have data on that, to be honest. Have not tracked.
What are the biggest trends we'll see in the Business Operations Consultant job market given the pandemic?
Dr. Dan Jensen: There will be a combination of opportunities and losses across the next 3-5 years because of the COVID-19 pandemic. Many industries will find it difficult to recover such as hospitality (hotels, restaurants, etc.), entertainment (movie theatres, night clubs, casinos, etc.), manufacturing, and educational services. But many industries and career pathways are opening up because of the use of online technologies. Positions that include remote work that leverage technology will remain and probably increase across time. Supply chain, project management, eCommerce, computer science, data science ("big data"), digital content, and artificial intelligence specialists will continue to increasingly be in demand. The healthcare industry has been in flux because of increasing costs but will emerge on the other side of the pandemic with opportunities for nurses, healthcare support staff, and related technologies (e.g., the "electronic healthcare record"). Irrespective of the pandemic, careers in sales or customer relationship management (CRM) will continue to be a popular launching point for recent college graduates.
The recruitment/hiring process is likely to become much longer than in the past and will rely on virtual interviews instead of face-to-face. With a high unemployment rate, it will be more difficult for younger, less experienced candidates to get hired. This is not great news for recent college graduates, but all is not lost.
Networking has always been the number one way that people find work opportunities. The skill is more important than ever. My recommended approach is to: identify a list of companies where you would like to work; research job postings within the company (and apply!) while simultaneously identifying contacts at the company (LinkedIn is a great tool to do this); then reaching out to contacts by using your existing network for an introduction (identify someone you know is already connected to the person you want to meet and ask them to forward a letter of introduction on your behalf). This leads to an "informational interview" (not a job interview); a chance to speak with someone about the company and its culture.
What certifications/licenses/courses can have the biggest impact for Business Operations Consultants?
Dr. Dan Jensen: Credentials viewed favorably vary from industry to industry and job to job. If you are focused on the positive trends (question 1 above), there are specialized certifications for nearly every role. Some certifications require that you have professional experience in the industry, but others can be earned prior to having relevant work experience.
Supply Chain (e.g., Certified Supply Chain Manager, CSCP)
Human Resources (e.g., Professional in Human Resources, PHR)
Project Management (e.g., Project Management Professional, PMP)
Sales (e.g., SPIN Selling)
Networking (e.g., Certified Cisco Network Associate, CCNA)
Customer Relationship Management (e.g., Salesforce certification)
Google Certifications (e.g., AdWords certification)
How have salaries changed over time for Business Operations Consultants?
Dr. Dan Jensen: According to the Society for Human Resources, salary projections for 2021 are being reconsidered by many employers and plans for salary increases or bonuses may not be as large as projected. Salary expectations will vary with industry, role, and level of experience. 35-40% of US businesses have frozen salaries at 2020 levels. According to the Bureau of Labor Statistics, a modest 3.0-3.5% increase is expected overall. Technology-driven roles are seeing among the largest increases in starting salaries as the battle to acquire talent continues to be highly competitive. Customer-focused roles with a technological focus (e.g., Customer Experience, CX) positions are also increasing compared to the past. Roles in accounting, finance, and general administration will see minimal change from the past year and vary based on industry rather than on the specific job title.
Melody Buckner Ph.D.
Associate Vice Provost | Digital Learning and Online Initiatives, Assistant Professor of PracticeUniversity of Arizona
Digital Learning
What technical skills for a Business Operations Consultant stand out to employers?
Melody Buckner Ph.D.: The ability to communicate via technology will be essential in the workplace. Employees will be required to navigate virtual environments, networks, privacy and security issues. Digital literacy should become digital fluency. We need to go beyond be familiar with digital skills and become comfortable or entrenched in these skills. Example: don't just drive the car but know how the car is made and be able to fix it.
What's a good job out of college for Business Operations Consultants?
Melody Buckner Ph.D.: Any career that you can do from your home. Jobs where physical presence is required will be difficult in the future. I think collaborative space will become more the norm in public offices and private spaces will be created in personal spaces like homes or special office environments. Business will take advantage of the cost saving and put space as the responsivity of the employee. Let's hope tax codes keep up with this trend and allow write offs.