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Business operations manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Karen Kus,

Aldo Musacchio Ph.D.

Business operations manager example skills

Below we've compiled a list of the most critical business operations manager skills. We ranked the top skills for business operations managers based on the percentage of resumes they appeared on. For example, 15.9% of business operations manager resumes contained business operations as a skill. Continue reading to find out what skills a business operations manager needs to be successful in the workplace.

15 business operations manager skills for your resume and career

1. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how business operations managers use business operations:

Transitioned new owners in the assimilation of human and capital resources resulting in uninterrupted business operations while maintaining positive employee morale.
Promoted from Business Analyst into newly created Business Operations Manager position due to strong business acumen, increased exposure and responsibility.

2. Project Management

Here's how business operations managers use project management:

Collaborate with Project Management Team and Government customer to provide relevant financial data necessary for budgetary and sound financial decisions.
Leveraged financial management, project management, and performance analysis expertise to optimize project processes and improve operational efficiency.

3. Provide Management

Here's how business operations managers use provide management:

Provide Management with trend analysis and recommendations to reduce corporate expenditures without impeding employee productivity.
Provide management with economic impact and compliance issues surrounding key business decisions and/or deals.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business operations managers use customer service:

Interacted extensively with both retail and industrial customers to identify product needs while improving customer service and reducing order processing times.
Mentored staff for professional development and career path development, with focus on meeting organizational goals for efficiency and customer service.

5. Shared Services

Here's how business operations managers use shared services:

Led initiatives in successfully building a shared services model supporting numerous service offerings for 7 Institutions, both domestically and internationally.
Established a Shared Services organization for the development and execution of enterprise wide, cross functional financial and operational reporting.

6. Financial Reports

Here's how business operations managers use financial reports:

Perform detailed numerical computations; generate complex financial reports based on analysis and interpretation of financial and personnel data.
Analyzed and interpreted technical material, financial reports, and legal and regulatory documents to determine proposed action.

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7. Process Improvement

Here's how business operations managers use process improvement:

Analyzed and identified operational inefficiencies to determine and implement process improvements surrounding management reporting, information flow, and organizational planning.
Key driver of process improvements for Coca-Cola equipment delivery into pilot market through improved operational procedures at warehouses and point-of-sale locations.

8. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how business operations managers use oversight:

Managed setup and preparation of domestic training facilities and had dotted line oversight of international training facilities.
Have oversight of on-site personnel as well as provide interface to local Government and community representatives.

9. KPIs

Here's how business operations managers use kpis:

Developed operational scorecards from cross functional teams to monitor business units KPIs.
Create monthly executive metrics (KPIs) reports for senior management of Finance, Product, Sales, and Operation departments.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business operations managers use business development:

Managed 7 Business Analysts in delivery of sales focused reporting and research aligned with Regional sales and business development objectives.
Organized and managed the entire order cycle to enhance business development, operations, ensured sustainability and customer satisfaction.

11. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how business operations managers use logistics:

Streamlined the company's proposal preparation team was and routinely managed the logistics of preparation of multiple complex government contracting proposals.
Supervised the logistics for conferences including: identifying and communication with presenters, advertising, registration and on site management.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how business operations managers use payroll:

Maximized company revenue by instituting expense management, increased sales, and analysis of bi-weekly payroll and monthly operations budgets.
Oriented new employees by providing orientation information packets; reviewing company policy; gathering withholding and other payroll information.

13. Patients

Here's how business operations managers use patients:

Developed internal operating procedures designed to achieve efficient clinic operations and maximum service to patients.
Ensured patients were comfortable by anticipating patients' anxieties, answered patient questions and maintained a clean and orderly reception area.

14. Strong Analytical

Here's how business operations managers use strong analytical:

Used strong analytical skills to take large sets of complex data from different sources to provide meaningful, actionable information.
Demonstrated strong analytical and problem solving abilities.

15. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how business operations managers use human resources:

Directed Human Resources and provided administration for all aspects of office operations for this technology consulting and manufacturing solutions company.
Managed human resources component of the turnaround including resource planning, team coaching, inter-departmental communications, and dispute resolution.

5 Business Operations Manager resume examples

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What skills help Business Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business operations manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What soft skills should all business operations managers possess?

Aldo Musacchio Ph.D.

Professor, Program Director of the MBA, Brandeis University

When we talk to employers, they usually tell you they want students who know how to listen and drive. They want someone who is going to be happy to be in the company, who is going to participate actively in meetings and teams, and who is going to be good at listening and the following guidance.

What hard/technical skills are most important for business operations managers?

Aldo Musacchio Ph.D.

Professor, Program Director of the MBA, Brandeis University

Lately, employers appreciate software skills to manipulate data, like some knowledge of Python or R, and information visualization software like Tableau. Many companies have their databases in SQL format, and having the capacity to work with it is key. Interestingly, digital marketing and social media skills also get a lot of traction as many employers do not know how to keep and manage a presence in social media, especially in Instagram, and may not be as good as students using tools like Google Analytics.

What business operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young business operations managers need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

What technical skills for a business operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

Do you want to know more?

List of business operations manager skills to add to your resume

The most important skills for a business operations manager resume and required skills for a business operations manager to have include:

Business Operations
Project Management
Provide Management
Customer Service
Shared Services
Financial Reports
Process Improvement
Oversight
KPIs
Business Development
Logistics
Payroll
Patients
Strong Analytical
Human Resources
Excellent Interpersonal
Business Processes

Client Facing
Data Analysis
Financial Analysis
Booking
Performance Management
Business Management
Customer Satisfaction
Financial Performance
Financial Management
Business Functions
Direct Reports
Operational Efficiencies
Sigma
Management System
Provisioning
Cost Reduction
Business Plan

ROI
Strategic Plan
Manage Cross
Enterprise Resource Planning
Performance Reviews
SharePoint
Financial Statements
Financial Data
Financial Operations
Cost Savings
Inventory Management
POS
Revenue Forecasting
ERP
Executive Management

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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