Top Business Operations Manager Skills

Below we've compiled a list of the most important skills for a Business Operations Manager. We ranked the top skills based on the percentage of Business Operations Manager resumes they appeared on. For example, 17.4% of Business Operations Manager resumes contained Financial Statements as a skill. Let's find out what skills a Business Operations Manager actually needs in order to be successful in the workplace.

The six most common skills found on Business Operations Manager resumes in 2020. Read below to see the full list.

1. Financial Statements

high Demand
Here's how Financial Statements is used in Business Operations Manager jobs:
  • Prepared financial statements and variance analysis, reporting monthly results delivering opportunities to achieve financial targets.
  • Monitor financial statements, analyzed business/industry trends, to cut operating spending and increase revenue.
  • Prepared documents for annual audit and participated with auditor to prepare accurate Financial Statements.
  • Implemented policies and procedures for all accounting functions and produced monthly financial statements.
  • Reviewed financial statements and data utilizing said financial data to improve profitability.
  • Developed financial statements, analyzed business trends and managed daily operational costs.
  • Prepared monthly and quarterly financial statements for bank and managements review.
  • Review financial statements and statistical data to monitor company's performance.
  • Coordinated, reviewed and consolidated monthly financial statements for all entities.
  • Supervised all facets of bookkeeping through general ledger and financial statements.
  • Analyze and prepare financial statements supporting operational success and growth.
  • Assist in preparation and analysis on monthly financial statements.
  • Review financial statements with General Manager and Corporate Office.
  • Processed bank reconciliations and prepare financial statements.
  • Reported financial statements to all stakeholders.
  • Manage all financial transactions, invoice auditing, posting debits and credits, produced financial statements, and recorded all transactions.
  • Assist CEO; manage staff; Controller/Accounting Manager - prepare monthly financial statements; collections; investor relations; Facilities Management.
  • Evaluated and managed reporting of weekly financial statements related to supply expense management, payroll, and other operating costs.
  • Prepare financial records and reports in accordance with GAAP; assist the Staff Accountant in preparation of monthly Financial Statements.
  • Assisted in preparation and analysis of monthly financial statements, including revenue, cash, A/P, and accruals.

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2. Business Operations

high Demand
Here's how Business Operations is used in Business Operations Manager jobs:
  • Reorganized management, systems and business operations resulting in a decrease in day-to-day accounting activities and reduction of outside accounting fees.
  • Manage all business operations which include budgeting, accounts payable/receivable, member database management, event/marketing coordination, and tax filings.
  • Transitioned new owners in the assimilation of human and capital resources resulting in uninterrupted business operations while maintaining positive employee morale.
  • Promoted from Business Analyst into newly created Business Operations Manager position due to strong business acumen, increased exposure and responsibility.
  • Leveraged specialized talents of team to identify, assess and translate business operations requirements into technology and process solutions.
  • Trained and mentored upcoming staff on databases, analysis of financial information, and business operations roles and responsibilities.
  • Provided updates and participated in executive level meetings to drive business operations, baselines and future plans for business success
  • Managed business operations, including parked claims and complete/compliant medical records, for multiple teams in northern and western Michigan
  • Managed the daily business operations and overall activities of the Primary Care clinics including strategic planning and improvement processes.
  • Started as office manager and quickly promoted to manager of business operations with responsibility for all administrative functions.
  • Work with Business Operations, Provisioning and the Field to ensure product information is accurate and communicated effectively.
  • Promoted to Business Operations Manager to support establishment of new organization utilizing a staff of six employees.
  • Recruited to manage business operations during a time of massive restructuring from direct sales marketing to telemarketing.
  • Program managed business operations capabilities development for multiple sales resulting in over $500 million revenue.
  • Helm all aspects of business operations for two restaurants within upscale retirement community serving 1800 residents.
  • Manage business operations to enhance customer experience, company efficiency, effectiveness, and profitability.
  • Manage or conduct the selection and management of subcontractors and facilitate interaction of business operations.
  • Provided data entry and analysis and business operations support functions in a corporate procurement environment.
  • Collaborate with other corporate departments in the execution of business operations within the region.
  • Implemented program management techniques to drive execution and monitor progress of business operations initiatives.

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3. Customer Service

high Demand
Here's how Customer Service is used in Business Operations Manager jobs:
  • Interacted extensively with both retail and industrial customers to identify product needs while improving customer service and reducing order processing times.
  • Mentored staff for professional development and career path development, with focus on meeting organizational goals for efficiency and customer service.
  • Served as consultant/escalation expert to ensure new customer services are identified and delivered to meet external and internal customer satisfaction.
  • Provided customer service for the Aerospace Database and International Aerospace Abstracts archive; coordinated the Aerospace Access Library materials collection.
  • Identify opportunities for automation and evaluate the capabilities of different products/technologies to optimize business performance and enhance customer service experience.
  • Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments and from customers.
  • Incorporated Center Customer Service Standard protocols and review which implemented patient visits from arrival to patient check-out.
  • Maximized sales and productivity by understanding sales trends, analyzing business needs, and emphasizing customer service.
  • Validated operational characteristics, services, and activities of comprehensive administrative service programs which increased customer service.
  • Analyzed and implemented efficiency strategies to streamline the work flow between the customer service and administrative/accounting personnel.
  • Increased productivity and eliminated duplication of efforts, and improved customer service with accurate and timely feedback.
  • Manage customer service and order processing functions while working closely with manufacturing and service support areas.
  • Oversee operational efficiency, customer service, physician productivity, and 50-person administrative and clinical staff.
  • Provided excellent customer service to VCU CCE external and internal customers while coordinating educational programs.
  • Developed relationships between corporate office and field sites to promote customer service and change-oriented atmosphere.
  • Led business process improvement and change management initiatives to achieve high-touch customer service delivery.
  • Provided customer service surveys to evaluate overall client satisfaction from conception to service completion.
  • Coached associated on exceeding customer satisfaction scores and how to provide quality customer service.
  • Ensured a consistent operational staff of over eighty subordinates in ten customer service locations.
  • Collaborated closely with marketing, product management and customer service to increase sales.

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4. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Business Operations Manager jobs:
  • Coordinate and implement training activities for international project managers and staff to ensure compliance with correct project accounting methods.
  • Obtain all necessary permitting and ensure compliance with regulatory agencies for subdivision development and residential construction projects.
  • Worked collaboratively with other departments to ensure compliance with policies, internal control standards and regulatory requirements.
  • Drafted organizational policies and procedures to ensure compliance with multiple state and federal human resource requirements.
  • Monitored post-award accounting and reporting of sponsored research projects to ensure compliance with state regulations.
  • Counseled school administration on finances to ensure compliance with budgetary guidelines.
  • Maintain current knowledge of UL, NFPA, NICET, UFC regulatory laws, changes and requirements and ensure compliance.
  • Conducted on-site operational and internal control audits to ensure compliance was being met within the warehouses and cable stores.
  • Review and ensure compliance with Missouri Rules of Ethics concerning advertising, IOLTA accounts, and insurance requirements.
  • Developed and manage a process for US promotional material review to ensure compliance with FDA guidelines.
  • Inspect vehicles or equipment to ensure compliance with Massachusetts 7D rules, standards, or regulations.
  • Led the development of internal audit processes to ensure compliance and foster continuous improvement.
  • Established a process and set of tools to ensure compliance across the supply chain.
  • Maintained records and documentation to ensure compliance with legal accounting and labor laws and
  • Coordinated system change requests to ensure compliance with business need and corporate goals.
  • Coordinated efforts with export and shipping to ensure compliance with government regulations.
  • Work alongside director of clinical services to ensure compliance and provide best clinical outcome for all clients.
  • Control all financials in collaboration with CPA and ensure compliance with tax regulations and employee laws.
  • Author local quality SOPs and ensure compliance with FDA 21CFR 507, Food Facility registration.

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5. Business Development

high Demand
Here's how Business Development is used in Business Operations Manager jobs:
  • Managed 7 Business Analysts in delivery of sales focused reporting and research aligned with Regional sales and business development objectives.
  • Organized and managed the entire order cycle to enhance business development, operations, ensured sustainability and customer satisfaction.
  • Collaborated with business development, technology, and operations teams to manage the entire customer ecosystem.
  • Cultivated and sustained key partnerships with commercial businesses allowing for referrals and new business development opportunities.
  • Trained Business development staff on use of system and GDIT business development/capture management policies and procedures.
  • Provide support to business development organization with proposal development, including Cost Volume pricing and writing.
  • Accelerated customer grow by tracking historical data and educating business development on successful industry practices.
  • Provide cost and pricing for all Operations Intelligence Business Unit proposal and business development activities.
  • Managed the business development and operations of a wireless telecommunications architectural and engineering services firm.
  • Define, execute and monitor strategic initiatives relating to corporate activities and prospective business development.
  • Assisted other departments with new business development, operations training and new product development.
  • Initiated in-depth industry research that resulted in new insights into business development efforts.
  • Lead strategic local marketing initiatives that help drive brand awareness and business development.
  • Constructed comprehensive business development plan with goal of increasing clinic patient capacity.
  • Carried out complex business development analysis and assisted with priority organizational projects.
  • Researched potential new business and actively maintained the business development pipeline.
  • Developed numerous successful business development proposals for the U.S. intelligence community.
  • Participated in business development activities including proposal writing and price buildups.
  • Oversee the strategic management & operations of company business development.
  • Support Business Development by evaluating the deals from commercial perspective.

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6. Human Resources

high Demand
Here's how Human Resources is used in Business Operations Manager jobs:
  • Directed Human Resources and provided administration for all aspects of office operations for this technology consulting and manufacturing solutions company.
  • Managed human resources component of the turnaround including resource planning, team coaching, inter-departmental communications, and dispute resolution.
  • Supervised daily company operations, including scheduling, human resources, vendor/contractor management and company vehicle maintenance.
  • Managed Human Resources Department and ensured compliance with state and federal regulations and requirements.
  • Performed human resources duties, effectively hiring, training and conducted performance evaluations.
  • Coordinated hiring activities with Human Resources, interviewed candidates and made hiring decisions.
  • Established and updated Personnel Policies Manual and implemented human resources programs.
  • Managed human resources and administrative departments for branch office.
  • Partnered with business managers regarding human resources concerns.
  • Managed Human Resources and Workers Compensation programs.
  • Direct supervision of IT staff (2), Business Office/Human Resources administrative assistant, and aftercare staff (4).
  • Managed issues pertaining to human resources, safety and security, real estate, fleet, award programs and meeting planning.
  • Managed day to day business operations including; Accounts Receivable, Accounts Payable, Payroll, Human Resources and Inventory Control.
  • Formulate and implement policies and procedures, managing daily operations, while planning the use of materials and human resources.
  • Selected and implemented systems for student information tracking, task management, financial tracking and reporting, and human resources.
  • Supported Customer Service, Inbound and Outbound Telesales, Human Resources, Back Office Operations, Claims and Technical Support.
  • Served as member of Banner Implementation Task Force and played key role in conversion/migration of Finance and Human Resources modules.
  • Developed human resources through technical recruiting, strategic workforce plan, change management, talent management and succession planning.
  • Work directly with Human Resources in the hiring, orienting and training of new staff in all business lines.
  • Managed human resources, including benefits and paperwork, while ensuring compliance with all employment and records management law.

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7. Business Requirements

high Demand
Here's how Business Requirements is used in Business Operations Manager jobs:
  • Designed and executed test plans to ensure that business requirements and functional specifications are tested and fulfilled.
  • Designed and created templates for reporting functionality based on business requirements and finance process management procedures.
  • Create Functional Designs outlining technical and business requirements pertaining to new quoting tools and reporting requirements.
  • Provided detailed design requests and use cases to Information Technology based upon business requirements.
  • Draft business requirements communicate functional specifications to IT development staff and monitor development/implementation.
  • Developed new technology business requirements to align with new processes and procedures.
  • Documented business requirements for a COTS asset management and Help Desk application.
  • Determined business requirements, designed and developed documentation to support changes.
  • Develop and write business requirements to support technology initiatives.
  • Facilitate development of business requirements.
  • Administered the company's State and Federal Business requirements and set-up the tactical aspects of the financial management structure and processes.
  • Analyze business issues; distill key points drawing practical conclusions translating into a strong business case and clear business requirements.
  • Designed and implemented processes and tools to work both within and outside planning systems to support business requirements.
  • Managed Supply Chain and Demand activities for multiple product lines meet global and regional business requirements.
  • Author of Business Requirements Document (BRD), system flows, and call flows.
  • Key Achievements * Create business requirements and other documents in support of projects.
  • Defined and documented business requirements, gap analyses, and use cases.
  • Collaborated on defining business requirements for transformational program
  • Served as project lead for the operations and support divisions, focusing on business requirementsanalysis and process improvement.
  • Analyzed client's business requirements and processes through document analysis and workflow analysis.

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8. Project Management

high Demand
Here's how Project Management is used in Business Operations Manager jobs:
  • Collaborate with Project Management Team and Government customer to provide relevant financial data necessary for budgetary and sound financial decisions.
  • Leveraged financial management, project management, and performance analysis expertise to optimize project processes and improve operational efficiency.
  • Provided project management and tracking and conducted special projects involving risk analysis to determine impact to services and profitability.
  • Developed business practices through project management for four separate divisions to support profit center and activity based pricing concept.
  • Established criteria for vendor selection for a variety of operational software packages to streamline project management and billing.
  • Project management software for use within the department which increased communication, transparency and visibility for all projects.
  • Managed a team responsible for infrastructure project management, process engineering, budget management, procurement.
  • Managed all aspects of financial operations, financial analysis and modeling, and project management.
  • Received accommodations from the White House Communications Team for providing outstanding service and project management.
  • Project management and implementation of practice management software based on required deadlines.
  • Provided executive level administrative and project management support for the CEO.
  • Project management of property procurement/acquisition, due diligence, and renovation.
  • Included implementation of dynamic project management methodologies based on proposed solution.
  • Project management for Electronic Medical Record implementation for Cardiovascular Services.
  • Conducted project management training for mid- and senior-level professional staff.
  • Standardized program processes and developed tools for financial project management.
  • Project Management: Successfully managed solution launches to schedule.
  • Perform project management duties in construction and renovation projects.
  • Project Management lead on numerous operational improvement initiatives.
  • Developed and facilitated project management training programs.

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9. Process Improvement

high Demand
Here's how Process Improvement is used in Business Operations Manager jobs:
  • Analyzed and identified operational inefficiencies to determine and implement process improvements surrounding management reporting, information flow, and organizational planning.
  • Key driver of process improvements for Coca-Cola equipment delivery into pilot market through improved operational procedures at warehouses and point-of-sale locations.
  • Process Improvement: Executed process improvement strategies that decreased bureaucracy, adhered to implementation timeliness, and created user acceptance.
  • Traveled, led and facilitated process improvement teams into specific nationwide service center locations that had identified operational process pitfalls.
  • Communicate and present quantitative data to all levels of management and recommend alternative business solutions or process improvement opportunities.
  • Support process improvement initiatives by measuring performance, assembling best practices, and monitoring costs of ongoing maintenance activities.
  • Assess and evaluate the efficiency and effectiveness of services, and develop guidelines and recommendations for process improvement.
  • Worked to identify process improvement opportunities including the identification of training needs and proper updates to support documentation.
  • Identified opportunities for process improvement and developed recommendations to write-off approximately $2M/month from new parts introduction.
  • Identified opportunities for process improvement and developed recommendations, earmarked approximately $2M/month in write-offs from part-rolls.
  • Develop process improvements, ISO work procedures, and methods for monitoring productivity and generating outstanding revenue.
  • Identify and implement effective controls and process improvements to ensure continuous alignment with JPMC operational standards.
  • Process Improvement Skills: Ability to analyze poorly defined areas and processes within a cross-functional organization.
  • Implemented process improvements in the Policy Processing Department to improve Customer Satisfaction and reduce expense.
  • Recommended enhancements to program and suggests to management applications process improvements for data output.
  • Managed process improvement, product attainment, and cost optimization at contract manufacturing sites.
  • Led a project team to identify and evaluate opportunities for operational process improvements.
  • Streamlined operations to save $375,000 annually through process improvement and productivity enhancements.
  • Identified opportunities for process improvement and led/developed recommendations and provided insight for management.
  • Organized, trained, and facilitated process improvement teams to address organizational deficiencies.

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10. Logistics

high Demand
Here's how Logistics is used in Business Operations Manager jobs:
  • Streamlined the company's proposal preparation team was and routinely managed the logistics of preparation of multiple complex government contracting proposals.
  • Supervised the logistics for conferences including: identifying and communication with presenters, advertising, registration and on site management.
  • Implemented critical time management and distribution logistics, coordinating operations for inbound and outbound shipment receipt and control.
  • Maintained and developed strategic business relationships with key customers and vendors directly related to logistics activities.
  • Achieved top-box ratings on customer scorecards for delivered quality/logistics support for 6 consecutive quarters.
  • Handled all program logistics/event planning details working directly with client's facility management teams.
  • Streamlined the logistics and administrative process for imports of product and materials internationally.
  • Managed meeting logistics for multiple pharmaceutical clients both domestically and globally.
  • Managed all Procurement and Logistics operations for a chemical distribution company.
  • Performed cost/benefit analysis for Logistics, Development and Labor Outsourcing.
  • Assist with Disaster Logistics during emergency situations.
  • Coordinated daily logistics of deployment team.
  • Provided back office logistics for the setup and support of annual conferences in multiple states and attended by thousands of clients.
  • Provided training coordination and fulfillment of training & marketing collateral (scheduled classes, logistics, evaluations, monthly reports).
  • Managed an international marketing program, which increased customer satisfaction and reduced manufacturing and logistics costs by $14 per unit.
  • Worked on teams comprised of Research and Development, Engineering, Marketing, Manufacturing, Logistics, and Scheduling functions.
  • Managed logistics agencies for air, sea and land shipments within the MEA region and from USA & Europe.
  • Manage logistics including cost analysis, site inspection, reservations, transportation, meeting materials, and off-site entertainment.
  • Planned and oversaw financial, logistics, quality, and safety issues for this cotton warehousing and shipping firm.
  • Developed Reverse Logistics standard operating procedures for our various teams across the US as well as our International locations.

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11. Oversight

high Demand
Here's how Oversight is used in Business Operations Manager jobs:
  • Provide oversight of daily business operations for Occupational Health Clinics, Primary Care Clinics, and Federally Qualified Community Health Centers.
  • Managed setup and preparation of domestic training facilities and had dotted line oversight of international training facilities.
  • Have oversight of on-site personnel as well as provide interface to local Government and community representatives.
  • Provided leadership and oversight for financial management team, specifically accounts payable and accounts receivable.
  • Tasked with managerial oversight and accountability for a high volume customer service call center.
  • Provided oversight for all major technology implementations, event management and customer relationship development.
  • Provided oversight on compensation ensuring accurate commission payments, account assignments, and quotas.
  • Administered commercial leases for area properties housing all personnel and oversight of facilities management.
  • Provided leadership on construction projects as General Contractor with strict oversight of sub-contractors.
  • Provided day-to-day general supervision and management/oversight/leadership to a diverse workforce/staff of 23 personnel.
  • Support Facility Operations Director in the management and oversight of thirteen medical facilities.
  • Provided leadership and oversight to successfully support new client implementations and enhancements.
  • Provided business, financial and administrative analysis and oversight for the division.
  • Performed oversight and gate-keeping activities for new product introductions and refreshes.
  • Provided oversight of key marketing activities and managed external resources.
  • Provided oversight for all financial data transfers related to acquisition.
  • Provided oversight and approval for monthly expenses and obligations.
  • Provided internal/external audit oversight as necessary.
  • Provided financial analysis and oversight on government projects and to C3I senior sector management for entire $120M in division revenue.
  • Supplied leadership and oversight of IT operations spanning 2400+ customers/clients, 575+ unique applications and 44 locations within King County.

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12. Business Units

high Demand
Here's how Business Units is used in Business Operations Manager jobs:
  • Collaborate with cross-functional team members, located both domestically and internationally, across Advanced Services and other business units at Cisco.
  • Developed strong working relationships with internal business units to ensure effective problem resolution was in place for our customers.
  • Led short term project for separation activities of Motorola Inc. to Mobility/Home business units for business operations.
  • Created internal control documentation and perform testing for business units for Sarbanes-Oxley certification and testing.
  • Partnered with corporate and regional business units to improve processes and drive efficiency and optimization.
  • Administered classified and unclassified contracts and subcontracts supporting four business units nationwide.
  • Collaborated across business units to identify potential business opportunities and strategic growth.
  • Maintained strong working relationships with key partners across multiple internal business units.
  • Refined global forecasts from regional business units to optimize inventory positions.
  • Collaborate across business units to optimize opportunity pass and win rates.
  • Managed day-to-day financial and accounting operations for two Business Units.
  • Provided financial visibility and strategic support to all business units.
  • Supported all technical activities required by the divisions business units.
  • Coordinate activities between business units to ensure project success (on schedule and on budget) and deliver superb customer service.
  • Managed project life cycles on web-based and client server projects and provided strategic marketing and technology support to the business units.
  • Service Development Manager (1998 to 1999) Developed and delivered IT services to Perot Systems accounts and internal business units.
  • Coordinated across several Business Units and executives on Asks and Statuses toward success for our team's mission.
  • Organized business ventures into manageable business units and created standard accounting practices, policies, and procedures.
  • Provide partnership with other business units to form a cohesive vision and action plan for store success.
  • Implement new processes to drive efficiency targets * Review and validate project data from business units

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13. Daily Operations

high Demand
Here's how Daily Operations is used in Business Operations Manager jobs:
  • Oversee daily operations for high-visibility government initiative that manages $6M+ in government funding annually used to support electronic surveillance activities.
  • Managed statistical analysis to enable smooth daily operations including sales, orders, and both international and domestic shipments.
  • Credited with improving overall daily operations by researching, initiating and implementing new business processes.
  • Managed and prepared all required daily operations reports, financial reports and regulatory tracking reports.
  • Supervised 20+ medical/clerical/administrative professionals in the daily operations of medical practice and Surgery Center.
  • Monitored daily operations, recommended improved courses of action considering logistics components and costs.
  • Maximize work management and identify deficiencies to increase efficiency on daily operations and productivity.
  • Administered daily operations of agency Purchasing, Fleet, and Facility Departments.
  • Managed daily operations and ensured internal controls complied with Sarbanes-Oxley regulations.
  • Trained and developed new recruiters in daily operations
  • Manage daily operations, supervise personnel.
  • Directed the daily operations of customer service, accounts payable, accounts receivable, accounting, shipping/receiving, marketing and advertising.
  • Played an integral role in consistently generating sales of $6 million excellent customer service, sales and daily operations.
  • Manage design, implementation and daily operations of software, reporting, and scheduling for all field training facilities.
  • Oversee the daily operations of the accounting department, medical billing, front reception, and medical records.
  • Executed daily operations of all departments (Sales, Service, Finance, Business) Managed accounting department.
  • Managed the daily operations of highly skilled analysts, oversee and maintain proactive employee retention and career development.
  • Manage and oversee daily operations for the Billing Department; ensure a smooth-running, efficient and cost-effective operation.
  • Coordinated daily operations with sales, manufacturing and finance business units to ensure timely, accurate order flow.
  • Partnered with university police in the design of the operating security structure, design and daily operations.

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14. Cost Savings

high Demand
Here's how Cost Savings is used in Business Operations Manager jobs:
  • Developed a performance review dashboard, to identify opportunities for cost savings and recommend proposals for process and product performance improvements.
  • Developed and maintained positive vendor relations providing the school and region with excellent customer satisfaction and cost savings.
  • Analyze and trend operational data to identify and implement best practices and potential cost savings opportunities.
  • Partnered with a number of physicians on both cost savings initiatives and patient care/experience initiatives.
  • Collaborate with directors to successfully identify and execute goals that result in significant cost savings.
  • Developed a cost analysis program for shareholder accounts to identify cost savings and expense forecasting.
  • Review and analyze business operation processes to identify areas for procedural improvement and cost savings.
  • Produce regular and accurate reports such as cost savings reports and access connections availability.
  • Championed and led cost savings initiatives and facilitated attainment of productions goals.
  • Maximize resources opportunities and create cost savings initiatives.
  • Identify opportunities for cost savings and revenue generation.
  • Decreased department expenses by 10% and generated $20M in cost savings for organization by identifying sourcing and spending excess.
  • Located and sourced timber and logging equipment for purchase, facilitating negotiations and drafting contracts that led to significant cost savings.
  • Evaluated job responsibilities, reassigned work and reduced staff by eliminating 3 positions with an annual cost savings of $78,000.
  • Monitor plant SPA for cost savings accountability program that ensures projects meet or exceed stated impact on P&L.
  • Led global, cross-functional business process re-engineering programs, resulting in millions of dollars in cost savings and efficiency improvements.
  • Transitioned to new payroll system creating better work time efficiency at a cost savings of over 50%.
  • Championed over $200,000 in annual cost savings for Sales and Marketing due to process optimization.
  • Cost Savings: Developed all video and music content for the 2006 global sales conference.
  • Developed justification and consolidation of plant operations resulting in a cost savings of 4 mm.

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15. Revenue Growth

average Demand
Here's how Revenue Growth is used in Business Operations Manager jobs:
  • Co-directed sales, marketing & operations teams over multiple properties to successfully drive revenue growth a minimum of 5% year-over-year.
  • Initiated two key partnerships (ESPN and Colgate), which resulted in 30% revenue growth.
  • Maintained steady year over year revenue growth while keeping expenses flat over six year period.
  • Realized 9% revenue growth and 11% increase in productivity at Springfield extension.
  • Analyzed local market trends and sales statistics to determine opportunities for revenue growth.
  • Achieved profit margin goals through revenue growth and cost reductions.
  • Demonstrate revenue growth in key markets.
  • Supported the achievement of the practice revenue growth from $56M to $74M;.
  • Work closely with executive leadership to strategize on revenue growth and new market expansion.
  • Supported achievement of double-digit revenue growth each year Achieved 3-5% annual expense reductions.

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16. Action Plans

average Demand
Here's how Action Plans is used in Business Operations Manager jobs:
  • Conducted daily analysis of statistical trends and identified opportunities then created action plans to address negative trends.
  • Reviewed and analyzed revenue and margin analysis for top 10 customers; recommended action plans to achieve targets where applicable.
  • Organized a Customer Focus group to collect detailed feedback, share UIS corrective action plans, and improve Customer Satisfaction.
  • Report overall project status to HQ and top management including revenue, inventory, and resources with action plans.
  • Developed Strategic Plans and Action Plans to support Corporate Objectives for growing business, while controlling operating expenses.
  • Explain budget variances and proactively introduced action plans to ensure expenditures stay within the outlined budget.
  • Coach and provide development to staff to determine needs and action plans for development and improvement.
  • Develop action plans to address control gaps or deficiencies identified through audits and self-assessments.
  • Prepared and implemented action plans to ensure planned productivity and service goals were achieved.
  • Presented results and action plans to Vice President and Corporate business partners.
  • Recommended solutions and initiates action plans that will drive call center performance.
  • Complete all monthly compliance audits, action plans, and follow up.
  • Prepared and developed business action plans for senior management's review.
  • Created monthly Action Plans and Implemented strategies to increase program effectiveness.
  • Completed monthly audits and established action plans based on results.
  • Identify trends and assist with developing corrective action plans.
  • Developed strategic planning and quarterly performance reviews identifying gaps and devising action plans to obtain goal.
  • Utilize analysis of store financials to develop realistic and strategic action plans to maximize business potential.
  • Prepare monthly financial reports: flex analyses, block utilization, productivity analyses, and action plans for perioperative services.
  • Key Accomplishments: Analyzed processes and developed action plans to mitigate team's business risks.

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17. Direct Reports

average Demand
Here's how Direct Reports is used in Business Operations Manager jobs:
  • Interviewed and hired direct reports, designed appropriate training, evaluated and if necessary took disciplinary or corrective actions.
  • Direct reports included Customer Service, Loss Prevention, Automotive/Fleet and Maintenance departments.
  • Managed five direct reports charged with facilitating training programs.
  • Supervised up to 6 direct reports with responsibilities in accounts payable, accounts receivable, payroll, facilities, and administration.
  • Managed engineering budget of $125M and the operational metrics of the product segments with a team of ten indirect reports.
  • Make Travel arrangements for Vice-President and Direct Reports including Air, Hotel, Car Rental, and conference fee payments.
  • Manage 3 direct reports who support 46 employees ensuring that all are trained and are aligned with all policy and procedures
  • Supervised over 20 employees as well as developed top performing direct reports, which included Store Managers and team leads.
  • Cultivate and grow relationships with Executives, Leadership Team, Customers, Stakeholders, Peers, Partners and Direct Reports.
  • Position has 5 direct reports in Accounting, Warehouse Operations and the Direct Sales Office with total responsibility over 19.
  • Provided direction and leadership to more than ninety direct reports and 110 contract vendor companies and partners around the globe.
  • Manage geographically dispersed teams, with eight direct reports, located in Denver, Columbia, Maryland and Virginia.
  • Managed 4 direct reports and guided each individual to achieve community relations, operations and office- based tasks.
  • Manage, hire, train, motivate and develop a staff of 70 with 14 maximum direct reports.
  • Conducted performance appraisals, coaching and documentation for each of my direct reports; wrote job descriptions.
  • Developed, managed, coached, and trained team of 10 direct reports on a daily basis.
  • Managed 37 direct reports in the US and Serbia with 14% less attrition than industry average.
  • Mentored direct reports to develop their interests and abilities, while most efficiently utilizing their skills.
  • Direct reports include a team of managers, engineers, members of quality and logistics teams.
  • Managed 10 direct reports including Business Analysts, Programmers, Project Managers, and Support Analysts.

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18. Annual Budget

average Demand
Here's how Annual Budget is used in Business Operations Manager jobs:
  • Coordinated business divisions annual budgeting, forecasting, and revenue recognition in accordance with the projected project margin.
  • Developed and managed annual budgets for the organization and performed periodic cost and productivity analyses.
  • Prepare annual budgets for operating expenses, revenue personnel, capital equipment and capital improvement.
  • Assisted Regional Controller in preparing annual budgets and provided information for monthly forecast.
  • Prepared and presented the annual budget and quarterly business reviews to Executive Management.
  • Achieved financial objectives by preparing annual budget, scheduling expenditures and analyzing variances.
  • Controlled all associated operational costs according to the prevailing annual budget forecast.
  • Reviewed and analyzed income statement in preparation for preparation of annual budget.
  • Streamlined annual budget forecasting process and drove fact-based decision making.
  • Developed annual budgets, quarterly forecasts, corporate financial reporting.
  • Developed monthly financial forecasts and annual budgets.
  • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements.
  • Recommend and implement business strategies to reduce expenses and maximize profits to ensure annual budgeted cash flow is met.
  • Prepared the school's annual budgets that included the general fund, cafeteria budget, and debt service budget.
  • Developed, Administered, Reconciled & Monitored Annual Budgets, Grants, Research, General Ledger & Capital Accounts.
  • Controlled $15M annual budget and successfully launched call centers in Dublin, Ireland, India and China.
  • Do annual budget preparation and monthly variance analysis for OR, Sterile Processing, PACU and Pre-Eval Clinic.
  • Prepare monthly and annual budget with comparison to actual month-end closings, financial reports and inventory transactions.
  • Managed the budgeting/forecasting process for Customer Care Centers ($60 million annual budget per center).
  • Assisted with a $15,000,000 annual budget and was responsible for equipment in excess of $350,000.

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19. Financial Management

average Demand
Here's how Financial Management is used in Business Operations Manager jobs:
  • Evaluated and improved business processes and financial management procedures resulting in a double increase of revenues.
  • Formalized and controlled financial management processes; setting and monitoring goals and performance.
  • Provided comprehensive administrative and financial management for all aspects of grant awards.
  • Instructed and taught Quarterly Corporate Project Financial Management Training.
  • Oversee financial management and budgeting for purchased services.
  • Provide financial management expertise for the Maryland Procurement Office at Ft. Meade as a 25% Direct bill
  • Interacted with IGS - India Account Executive and Delivery Managers for metrics, resource and financial management.
  • Provided financial management of the division's $120 million annual operating budget.
  • Engage in financial management, accounting, and budgetary and cost analysis.
  • Introduced extensive new checks and balances in financial management.
  • Provided financial management and analytical support services to Submarine Countermeasure Program Office of Naval Sea Systems Command.
  • Initiated and executed an in-house financial management system including onsite payroll processing.
  • Ground-Based Midcourse Defense -Financial management for large portion (app.

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20. Quickbooks

average Demand
Here's how Quickbooks is used in Business Operations Manager jobs:
  • Maintained the organization's financial records, such as bookkeeping (via QuickBooks), contracts, and audits.
  • Managed day-to-day processing of accounts receivable and payable using QuickBooks Pro.
  • Managed finances of business utilizing QuickBooks to oversee profits and losses.
  • Helped leverage QuickBooks core Windows features for use in Mac product.
  • Developed personal computer skills in all Microsoft Office and QuickBooks.
  • Utilized QuickBooks Accounting software to input expenses and reconcile accounts.
  • Oversee processing of accounts receivable and payable through QuickBooks.
  • Implemented Inventory Control System to correlate with QuickBooks 2012.
  • Set up and maintained QuickBooks for accounting and payroll.
  • Created Monthly Payroll and Productivity Reports (QuickBooks).
  • Handle daily financial and accounting duties utilizing QuickBooks.
  • Initiated conversion of accounting system to QuickBooks.
  • Installed QuickBooks and implemented full scale operation.
  • Managed accounts payable and accounts receivable for hotel operation and two sister condominium companies utilizing Quickbooks software.
  • Customized Quickbooks software to provide more managerial information for better decision making.
  • Approve routine expenditures Manage Accounts Payable of departmental expenditures using QuickBooks
  • Managed all accounting functions utilizing Quickbooks.
  • Perform cost, risk and insurance analysis,QuickBooks P&L reporting, job estimates, and tax mapping.
  • Used Quickens and QuickBooks to manage payroll, Accounts, and money of small company.
  • Maintain all financial, bookkeeping and invoicing information with QuickBooks Online.

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21. Key Performance Indicators

average Demand
Here's how Key Performance Indicators is used in Business Operations Manager jobs:
  • Presented key performance indicators and release metrics during post-implementation reviews to evaluate release quality, timeliness, and customer satisfaction.
  • Developed operational and financial key performance indicators and reporting both for upper management and client management resources.
  • Defined operational metrics and key performance indicators to establish goals and manage the business.
  • Analyzed trends for key performance indicators to identify correlations and drive improvement.
  • Deliver results as a Sales and Service leader by driving key performance indicators & brand loyalty through leading the brand associates.
  • Established and monitored clearly defined key performance indicators for all Business Operations staff to support best in class customer service.
  • Developed key performance indicators to assess the performance of each brand campaign on a rolling basis.
  • Selected key performance indicators and managed the development of BI tools to measure results/trends.
  • Updated/disseminated status reports, key performance indicators (KPI's) and executive dashboards.
  • Implemented metrics and key performance indicators to identify track and mitigate risk to releases.
  • Manage, monitor, review & report group activity against Key Performance Indicators.
  • Drive key performance indicators and brand loyalty by leading through my team.
  • Developed budgets and key performance indicators for $640M sales region.
  • Monitored key performance indicators weekly for 7 plants worldwide.
  • Establish process and business results metrics, key performance indicators (KPIs) and scorecards.

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22. Vendor Relations

average Demand
Here's how Vendor Relations is used in Business Operations Manager jobs:
  • Develop new vendor relations while enhancing existing relationships to ensure optimum price and desired delivery of goods and services.
  • Managed outside vendor relations, physical security, and facilities management for seven office locations nation-wide.
  • Provided direct day-to-day operational assistance to President including crew supervision, customer and vendor relationships.
  • Developed vendor relations and implemented product launch aligned with targeted marketing plans and distribution relationships.
  • Developed vendor relationships, maintained office equipment, and evaluated procedural and systems enhancements.
  • Build and maintain internal/external vendor relationships to provide a seamless experience.
  • Maintain vendor relations and negotiate mobile satellite service and equipment pricing.
  • Developed and maintained all vendor relations, marketing and advertising partnerships.
  • Maintain and establish vendor relationships by utilizing excellent communication skills.
  • Managed vendor relations for suppliers including a key international partner.
  • Purchased data center equipment and managed vendor relations.
  • Managed vendor relationships and coordinated repair scheduling.
  • Managed vendor relationships and vendor selection process.
  • Negotiated equipment purchases and facilitate vendor relations.
  • Managed new business development and vendor relations.
  • Negotiated benefits contracts/renewals and managed vendor relationships.
  • Handled vendor relations and facilities management.
  • Reviewed vendor relationships and in-house resources.
  • Managed all areas of the practice including HR/staffing, IT/networking, financial tracking, credentialing of providers, and vendor relations.
  • Serve as main point of contact in establishing profitable vendor relationships and negotiating contracts to reduce supply and inventory holding cost.

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23. Management System

average Demand
Here's how Management System is used in Business Operations Manager jobs:
  • Maintain a cash management system to meet disbursement requirements including PeopleSoft approvals, invoice coding and purchase order accruals.
  • Managed integration of marketing programs for Buick Motor Division leveraging its relationship marketing database and lead management system
  • Developed a management system that effectively monitored progress toward achieving goals and improving partner satisfaction.
  • Established and maintain electronic management system for all incoming and outgoing correspondence.
  • Controlled and managed Learning Management System and customer support for North America.
  • Utilized daily management system and Lean methodology to effectively meet departmental goals.
  • Designed a more efficient and cost-effective logistic order management system.
  • Maintain accounting and records management system to accelerate execution process.
  • Acquired and utilized skills in PAMS-Petroleum Accounting Management System.
  • Implemented Lean and enhanced our Quality Management System.
  • Implement Total Quality Management systems and strategies.
  • Implemented Purchase Order Management System.
  • Implemented web based learning management system, provided training and administration, both in person and via web based tools.
  • Established contacts with outside vendors for material management needs; prepared a success proven par level material management system.
  • Worked to streamline and correct the program processes to introduce the Boeing Integrated Management System requirements and better-cost controls.
  • Maintain a cash management system to meet disbursement requirements including PeopleSoft approvals, A/P accruals and PO accruals.
  • Developed and maintained reporting management systems used to evaluate sales on a daily, weekly and monthly basis.
  • Implemented daily P&L process at the location and continuously work toward improving daily performance management systems.
  • Ensured personnel train, maintain, and operate a NASA Hazardous Material Management System (HMMS).
  • Develop quality management systems and process enhancements relating to various work flow and financial tracking across CO.

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24. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in Business Operations Manager jobs:
  • Cleared dealership-to-dealership roadblocks that ensured seamless delivery of projects and services resulting in less disruption day-to-day operations between locations.
  • Managed all day-to-day operations including staffing decisions and performance evaluation for the company's 100 person internal advertising agency.
  • Oversee the day-to-day operations of a successful family owned and operated restaurant.
  • Managed firm's fiscal day-to-day operations, including accounts receivable/payable and payroll.
  • Supervised day-to-day operations of a busy commercial real estate consulting firm.
  • Manage day-to-day operations for non-profit online cultural magazine and physical galleries.
  • Included assisting interim CIO in day-to-day operations for information services.
  • Manage day-to-day operations of 53 single family and multifamily residences.
  • Support Vice President in day-to-day operations.
  • Lead the day-to-day operations for Cardinal Charter Academy, a K-8 charter school with over 1,200 students and 96 employees.
  • Owned full P&L responsibility while directing the full scope of the organizations day-to-day operations and management.
  • Managed day-to-day operations and planning for Corporate Marketing with staff of 3 responsible for Operating and Capital plans.
  • Manage day-to-day operations for a social service company offering professional training, human services, and counseling services.
  • Upgraded and managed the day-to-day operations for this ownership group of commercial real estate and retail furniture stores.
  • Oversee day-to-day operations at stores and be responsible for the execution of the business across 5 stores.
  • Evaluated personal and certifications of all employees to ensure they are fit to perform day-to-day operations.
  • Managed overall day-to-day operations of New York and LA offices including facilities and HR services.
  • Manage day-to-day operations, accounting, marketing, procurement, production, and estimating
  • Key member in the day-to-day operations of an independent software development firm.
  • Ensured that the day-to-day operations of a business run smoothly.

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25. Inventory Control

average Demand
Here's how Inventory Control is used in Business Operations Manager jobs:
  • Provided warehousing and inventory control support to maintain service levels and inventory turns.
  • Navigated sales forecasts and inventory control of product.
  • Audited inventory controls for DEA specific requirements.
  • Inventory and inventory control, analysis.
  • Engaged in procurement and inventory control management and ensured that product was received on the JIT model, according to run-rates.
  • Implement infrastructure operating plans to ensure testing, maintenance, repair, inventory control procedures and appropriate security are in place.
  • Designed and implemented inventory control processes for over $5 million of rental audio/visual equipment located at 5 separate facilities.
  • Managed support staff that performed product planning, order management, process audits and, and inventory control activities.
  • Directed the day to day operations of delivering orders on time, product inventory control and overall customer satisfaction.
  • Perform business functions of inventory control, restock, cost negotiation, and accounts payable and receivable.
  • Managed, all local marketing activities, purchasing, inventory controls, and staff development and recruitment.
  • Supervised and delegated tasks to a 70-member staff (schedulers, inventory control, production).
  • Trained others in the use of software for purchasing, shipping, receiving and inventory control.
  • Manage and maintain inventory control and handle the procurement of office supplies and all store inventory.
  • Inventory control, vendor contracts, payments, inspections, Verification of all Vendor insurance requirements.
  • Profit Gains- Optimized earnings through inventory control measures and implemented budget and cost containment policies.
  • Reduced carrying value of inventory by almost 30 % by refining the inventory control system.
  • Put into place new Inventory Controls, Record-Keeping and Maintenance, streamlining the entire operation.
  • Created proposals, contracts, cost/price volumes, regulatory compliance, and inventory control.
  • Increased gross margin by 25% by designing inventory control system for high-value product.

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26. ERP

average Demand
Here's how ERP is used in Business Operations Manager jobs:
  • Coordinate with senior Project Managers and technical leads to update Project schedules and assisted customer in transitioning to Project Enterprise application.
  • Perform detailed numerical computations; generate complex financial reports based on analysis and interpretation of financial and personnel data.
  • Established preventative and monitoring programs including training development, quality assurance reviews, audit support, and regulatory interpretation.
  • Analyzed and interpreted technical material, financial reports, and legal and regulatory documents to determine proposed action.
  • Reviewed budgetary information, interpreted financial data, monitored expense reports, and performed financial analysis and forecasting.
  • Organize and interpret financial and performance data to explain complex business trends and provide strategic business recommendations.
  • Stand as representative at meetings regarding updates, planning and interpretation of University policy and procedures.
  • Reduced breakage by over 15% via implementation of an enterprise-wide inventory control and management system.
  • Conducted market research, established marketing strategies, developed documentation, and delivered PowerPoint presentations.
  • Utilize this flexible reporting and analysis system to identify and document future ERP system requirements.
  • Assisted with development of Enterprise Command Center for managed operations supporting Diversified customer base.
  • Analyzed and interpreted data from monitoring status reports and made recommendations to improve performance.
  • Implemented, revised and interpreted policies and procedures to ensure business operational compliance.
  • Developed and presented business analysis via PowerPoint presentation to Corporate Executive Management.
  • Created PowerPoint presentations to educate upper management on the Project Management Team.
  • Led 13-month conversion of legacy systems to enterprise-wide portfolio management system Clarity.
  • Interpreted capital flow and business need for particular demographic of clientele.
  • Translate business requirements into software change requests to ERP application developers.
  • Created forms using Microsoft Word and created presentations using Microsoft PowerPoint.
  • Analyzed and interpreted data for management planning and financial forecasting.

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27. Inventory Management

average Demand
Here's how Inventory Management is used in Business Operations Manager jobs:
  • Manage the business strategies supporting the order management commit /allocation process, inventory management and optimization and product life cycle planning.
  • Launched location reorganization that required new staffing, marketing outreach, operations and processes reorganization and streamlined inventory management.
  • Created and developed corporate standard specifications for Lines Down, Lead-Time Improvements, Inventory Management and Target Maintenance.
  • Provided operational excellence in delivering predictability, order cycle time, quality, competitive cost and inventory management.
  • Lead contact for Supply Chain engagements with customers for forecasting and inventory management applications.
  • Supported procurement, inventory management, quality systems, and environmental health & safety.
  • Negotiated and implemented a global logistics program, which included lean inventory management.
  • Managed all optimization projects concerning inventory management, procurement and warehouses.
  • Transitioned manual inventory management system to automated inventory control system.
  • Worked on vendor/Inventory Management & commodity analysis to ensure profitability.
  • Monitored regional asset inventory management.
  • Performed as 2nd line manager for 50+ employees to support services contract and inventory management for Northwest region.
  • Managed all staff, inventory management, marketing, day to day operations and scheduling.
  • Practiced account billing, invoicing, postage reconciliation, quality control, and Inventory management.
  • Inventory Management, which includes, placing and receiving orders.
  • Inventory Management, and payroll.
  • Developed and implemented analytical tools (excel) to improve overall inventory management of core products.
  • Perform/implemented all 401K/healthcare administration, payroll, inventory management, and supervise all audit procedures.
  • Supervised company accounting and financial reporting with Quickbooks and TM1 for AP/AR/Payroll/General Ledger/Inventory management.
  • Inventory management within a just in time (J.I.T) methodology.

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28. Special Projects

average Demand
Here's how Special Projects is used in Business Operations Manager jobs:
  • Managed and supported editorial operations such as budget, content acquisition, editorial business plans and special projects.
  • Collaborate with operational departments to ensure availability of resources and support for special projects.
  • Assisted Chief Financial Officer with additional administrative duties and special projects.
  • Partner with Senior Management on special projects that lead to new business development to increase company market share.
  • Review and adjust the organization to assure the resources are allocated for both daily performance and special projects.
  • Managed Test Equipment inventory and Software Re-Imaging, Labor Relations, technician training, Special Projects Manager.
  • Assist with strategic planning and special projects as required and any other duties as assigned.
  • Maintained database system to access large volumes of data for special projects and financial reports.
  • Manage social media accounts to increase visibility of special projects and continue growing fan base.
  • Lead special projects in addition to normal workload- website descriptions and growing zone tables.
  • Manage special projects at the request of the Service Line Administrator and/or Medical Director.
  • Contract Management; Develop and negotiate special projects work contracts with various agencies.
  • Assisted and directed special projects as needed by the Center's executive officers.
  • Created a department of special projects and oversaw all projects to completion.
  • Worked with the Toronto location (headquarters) on special projects.
  • Delegate assignments and special projects; monitor employee caseloads.
  • Assist in special projects for the management team.
  • Assist area and/or market for special projects.
  • Assisted in TPO initiatives and special projects.
  • Conducted Special Projects & Other Duties as Assigned

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29. Operational Efficiencies

average Demand
Here's how Operational Efficiencies is used in Business Operations Manager jobs:
  • Partner with cross functional departments (Technical Operations/Customer Service/Marketing) to, improve operational efficiencies and deliver a superior customer experience.
  • Explore technology currently being used and evaluate additional technology for expansion of services or increased operational efficiencies.
  • Drive operational efficiencies through customer-focused process improvement metrics, utilizing Lean principles.
  • Establish and implement strategies to achieve operational efficiencies.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Lead initiatives to continually improve operational efficiencies.
  • Drive profitable sales growth through operational efficiencies and talent development of the store team.
  • Drive profitable sales growth through operational efficiencies.
  • Monitored and reviewed company and functional operating targets in an effort to drive increased operational efficiencies.

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30. Staff Members

low Demand
Here's how Staff Members is used in Business Operations Manager jobs:
  • Consulted with staff members offering expert knowledge of the Database Management System supporting aircraft flight operations.
  • Trained, supervised, and evaluated 30 staff members, and coached for improvement in their management skills for succession planning.
  • Served as mentor/coach to staff members and volunteers to achieve their personal, professional, and company's growth.
  • Managed daily task delegation, employee scheduling, training, recruiting, hiring, and evaluating of staff members.
  • Established and implemented departmental policies, goals, objectives, and procedures, conferring with staff members as necessary.
  • Coach and mentor 15+ staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Served as liaison among technical and functional staff members in the development and upgrade of information systems.
  • Managed and directed a team of 8 staff members including training, scheduling, and annual evaluations.
  • Directed staff members in performing financial analysis resulting in recovering over $2.5M of additional fees.
  • Managed two school operations staff members at a first year elementary school serving 200 students.
  • Managed support staff members, assessed the needs of patients, and delegated tasks appropriately.
  • Plan annual competencies and in-service training as well as education plans for all staff members.
  • Hired and trained new staff members including nurses and counselors and performed Human Resource functions.
  • Scheduled, trained, and reviewed performance for one full-time and three part-time staff members.
  • Provided customer service to integrating staff members and consultations on new processes and tools.
  • Trained, mentored and coached staff members on best practices of customer service.
  • Supervised 5 staff members in horse care and student learning initiatives.
  • Hire, terminate, and discipline internal and external staff members.
  • Streamlined processes for staff members to promote work flow efficiency.
  • Managed all accounts and coordinated between 75-300 field staff members.

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31. Osha

low Demand
Here's how Osha is used in Business Operations Manager jobs:
  • Prepared and managed safety, security, and loss prevention procedures in accordance with Company, OSHA, and DOT guidelines.
  • Formulated safety policies and procedures for the dealership in compliance with local, state, and federal OSHA rules and regulations.
  • Maintained OSHA, AAAASF, NCQA, CMS and other credentialing body documentation for doctors.
  • Ensured compliance with governing rules and regulations for OSHA, labor relations and Equal Opportunity.
  • Establish policies and procedures for OSHA, and ISO safety health environmental and safety standards.
  • Assured OSHA, DOT and business code of conduct policies and regulations were in compliance.
  • Investigate, analyze, purchase, and administer health insurance; verify OSHA compliance.
  • Conducted emergency drills and facility inspections to insure compliance with State and OSHA regulations.
  • Reviewed OSHA logs for injury and analysis and implemented best practice improvements.
  • Maintain OSHA safety records and ensure facility's cleanliness and safety.
  • Served as OSHA approved trainer, developing national standards for company.
  • Trained Consumer, Business and Tech support on OSHA safety requirements.
  • Chair of OSHA/Lost Workday and Workers Comp Review boards.
  • Verify OSHA rules and regulations are followed without deviation.
  • Operated and responsible for being in compliance with OSHA.
  • Received OSHA's SHARP award for 6 consecutive years.
  • Designed safety program based on OSHA standards.
  • Respond to discrepancies and follow up regarding audits, CAR's, QAR's, OSHA, EHS, etc.
  • Completed A/P, A/R, HR, payroll, billing, collections, HIPAA and OSHA compliance, etc.
  • Ensured compliance with all OSHA, EEOC, FML, HIIPPA and employment law adherence.

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32. CRM

low Demand
Here's how CRM is used in Business Operations Manager jobs:
  • Managed and implemented Sales Force-Volusion-SABA CRM system.
  • Develop training tutorials, train and guide C12 Chairs and home office staff on training modules and updates of CRM database.
  • Managed overall business operations including AR procedures, CRM database maintenance, calendar of client and market activities, etc.
  • Monitored CRM opportunity database monthly to ensure any material changes to budget assumptions were reflected in the forecast.
  • Compiled and facilitated weekly and monthly reporting metrics for both CRM and Acquisition projects for executive review.
  • Improved Customer Support efficiency by consolidating CRM suite of tools.
  • Created and regularly maintain our CRM database.
  • Implemented CRM system and more.
  • Worked with internal Project Team to convert to Siebel CRM system over a 9- month period MARCOM Manager.
  • Led the implementation, configuration, data integration and training of the Southware CRM Software Suite.
  • Transitioned teams to new Salesforce CRM platform that utilized Skill Based Routing (SBR).
  • Researched New Business Application such as Accounting, CRM, LAN, Website Dev.
  • Served as team lead on 18 month CRM conversion from Goldmine to Salesforce platform.
  • Act as Client facing Support Manager for all Salesforce CRM related activities.
  • Managed CRM integration of Redtail Technologies.
  • Managed operations and customer service conversion to new eCommerce platform and CRM integration and call center setup for 5 eCommerce channels.
  • Logged and tracked all new partnerships in Salesforce and Capsule CRM Business operations.
  • Conceptualized Salesforce CRM processes to create efficiencies.

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33. Executive Management

low Demand
Here's how Executive Management is used in Business Operations Manager jobs:
  • Coordinated executive management travel arrangements.
  • Interacted with executive management, Health Services Administrator, Medical Director and Director of Nursing to accomplish departmental goals and objectives.
  • Led senior management group in due diligence to determine asset manager and present recommendations to executive management and board of directors.
  • Managed business operations and evaluated reporting for enhancements, opportunities and trends to ensure clear, concise for executive management.
  • Maintained regular interaction with the President and executive management of the corporation, operating unit managers and financial staff.
  • Communicate planning objectives with warehouse and fleet management to optimize strategic goals with sales and executive management.
  • Managed, created, reviewed and analyzed a variety of financial functions directly for executive management.
  • Analyzed financial reports from corporate finance and provided month-end result reports to executive management.
  • Coordinated investment reviews with finance, engineering and executive management for new product introductions.
  • Influenced executive management on strategic approaches to improve division productivity and overall profitability.
  • Analyzed and recommended improvements to executive management on internal procedures and methods.
  • Communicated with shareholders and executive management to solve financial and operational issues.
  • Assembled briefing charts and prepped executive management for weekly agency briefings.
  • Assist sales and executive management with operations related material and presentations.
  • Collaborated with senior engineers and executive management for status updates.
  • Reorganized business process flow to provide recommendations to executive management.
  • Updated Executive Management on global financial and operational results.
  • Provided financial and operational weekly reports to executive management.
  • Presented solutions to executive management for budgetary consideration.
  • Prepared and analyzed on a monthly basis a Budget vs Actual revenue and cost analysis and presented data to Executive Management.

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34. Business Office

low Demand
Here's how Business Office is used in Business Operations Manager jobs:
  • Managed the operational activities and services for the Division of Laboratory Animal Resources business office and other divisional areas.
  • Designed and launched a distinct filing system which significantly improved business office efficiency.
  • Managed daily administration of accounts payable and accounts receivable for business office.
  • Developed audit compliance processes and procedures for the Community Stewardship business office.
  • Manage Business Office and supervise Student Finance department, including performance appraisals.
  • Managed business office personnel for 9 physical therapy clinics.
  • Centralized and restructured a Business Office eliminating multiple positions per school saving the organization $325,000.00 per year in administrative salaries.
  • Directed the daily activity for the Business Office staff including: scheduling, hiring, payroll, performance management and appraisals.
  • Created and implemented a freestanding business office which achieved Return on Investment (ROI) three months ahead of schedule.
  • Supervised daily business office functions including the management of registration, cash posting, patient accounting and PBX departments.
  • Provided overall management of the Business Offices' (5 district office operations) in the Western Region.
  • Establish and maintain vendor, customer, volunteer, business contact relationships for store and AUM business office.
  • Trained new business office staff on job specific performance standards and on information systems utilized in the facilities.
  • Streamlined business office functions - able to reduce resources, eliminate overtime and improve efficiency and accuracy.
  • Plan, administer and direct all services rendered in the business office for revenue cycle management.
  • Oversee successful management of Records, Service Desk, Fleet Operations, and Business Office.
  • Serve as liaison to the Athletic division with the University Business Office to ensure compliance.
  • Recruited to establish business office functions and operations for one of HP's major accounts.
  • Served as the East Coast business office manager for the important Washington, DC market.
  • Acted as Business Office Systems Manager as well as Basic Education Data Systems Administrator.

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35. Internet

low Demand
Here's how Internet is used in Business Operations Manager jobs:
  • Involved in all business activities including securing financing for future projects, distribution and internet marketing.
  • Coordinated marketing campaigns by creating advertisement and promotions through broadcasting and internet advertising.
  • Maintained internal departmental Internet site, including website development and content management.
  • Developed the business plan, financial forecasts, company incorporation, and legal set-up for an internet start-up company.
  • Supervised all communication and outreach strategies to parents through Local Newspapers, the Internet and via telephone.
  • Project manager on all aspects of franchise build-out: decor selection, furniture, phone/internet service etc.
  • Set up new accounts for all local accounts, water and sewer accounts and internet accounts.
  • Contributed to the development and design of a web based application to manage Internet store orders.
  • Handled & delegated arrangements for product development & merchandising for internet & retail sales.
  • Oversee multiple formats of Advertising including Print, Television Internet, and Social Media.
  • Generated invoices for local accounts, internet accounts and water and sewer accounts.
  • Managed operations of a start-up business to sell insurance via telephone and internet.
  • Managed and optimized efficiency of New York City's Internet Security team.
  • Created the first comprehensive cohesive catalog and Internet site.
  • Assist with internet and social marketing strategies.
  • Led Internet marketing and e-commerce strategy worldwide.
  • Developed marketing presence on the internet.
  • Initiated and implemented process to improve internet activations resulting in over $100,000 savings per month for the company.
  • Led two project teams to expand internet presence and develop companywide marketing and publicity.

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36. Performance Reviews

low Demand
Here's how Performance Reviews is used in Business Operations Manager jobs:
  • Performed periodic performance reviews, to compare targets achieved against established goals and provided feedback to management.
  • Provided comprehensive written qualitative semi-annual feedback and performance reviews to include corrective actions.
  • Conducted performance reviews, recommended promotions and salary changes.
  • Developed and implemented Employee Quarterly/Annual Performance Reviews.
  • Conducted quarterly job performance reviews.
  • Developed staff manuals, conducted training, and supervised employees, including hiring, interviewing, salary increases and performance reviews.
  • Created Weekly and Monthly Performance Reviews for the Analysts that helped them monitor their own performance on a regular basis.
  • Provided guidance and direction to staff including hiring, corrective action, staff development, goal formulation and performance reviews.
  • Prepare Statements of Works, cost estimates, project plan, tracking, technical specification and performance reviews.
  • Oversee the IS administrative team with responsibilities for hiring, mentoring and completing yearly performance reviews.
  • Conducted performance reviews, career development/goal planning, recognized achievement, and prompted employees.
  • Conducted PBC/IDP and performance reviews and communicated results to ensure client satisfaction.
  • Communicated results for use in quarterly reviews and VP performance reviews.
  • Lead status meetings, performance reviews, team building events.
  • Managed personnel hiring, separations, and performance reviews.
  • Evaluated employee's performance by conducting annual performance reviews.
  • Conduct mid-year and annual performance reviews with employees.
  • Lead Business performance reviews with top management.
  • Performed weekly and monthly performance reviews utilizing KPIs and other measuring tools.
  • Mentored FTEs, provided career counseling and conducted performance reviews.

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37. Expense Reports

low Demand
Here's how Expense Reports is used in Business Operations Manager jobs:
  • Performed cost-benefit analysis on internal programs, monitored expense reports, and addressed budget matters.
  • Processed monthly expense reports reflecting supporting documents and budget codes.
  • Processed expense reports and prepared weekly production incentive reports.
  • Maintain company purchasing card, approve/deny purchase request, and submit monthly expense reports.
  • Prepared accounts payable, accounts receivable, employee expense reports and end-of-year budget preparation.
  • Processed all US purchase orders, invoices, expense reports and vendor checks.
  • Prepared and presented monthly revenue and expense reports to the Board of Directors.
  • Supervised day-to-day activities of developers, approved time sheets and expense reports.
  • Monitored expense reports, daily reports, and employee evaluation reports.
  • Balanced school expense reports (Galaxy Reports) with school expenditures.
  • Processed employee expense reports and assisted employees with expense reporting questions/issues.
  • Prepare, reconcile, submit and approve expense reports.
  • Assist accounting with AR/AP and monthly expense reports.
  • Prepared and reviewed monthly budget and expense reports.
  • Processed and approved all expense reports.
  • Provide CEO administrative support in areas of expense reports and approvals, calendar management and complex travel arrangements.
  • Supervised 5 accounting clerks, relating to invoicing, purchasing, expense reports, and payment transactions.
  • Supervised administrative office functions including payables, purchasing, expense reports, and travel information.
  • Process station management expense reports Created budgets and forecasts for local station.
  • Prepare, review and run timecard and expense reports for accuracy; and assist with DCAA timecard floor checks.

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38. Sigma

low Demand
Here's how Sigma is used in Business Operations Manager jobs:
  • Assisted leadership in developing and implementing Six Sigma program.
  • Established operational objectives and work plans by using the Six Sigma process to establish strategic goals for all departments company wide.
  • Headed the Lean Six Sigma program for the Organization which included over 15 projects and $25m in revenue.
  • Direct strategic planning, business planning and operations of the Clinic, Outpatient Program and Lean Six Sigma projects.
  • Used Lean Six Sigma, metrics, and reporting tools to modify behavior change and demonstrate business value.
  • Developed and launched end-to-end Lean Six Sigma customer and public forum, generating $2.7M in revenue.
  • Achieved 1.8 Errors Per Million (EPM) in 1998 exceeding Six Sigma class quality.
  • Added 50% throughput capacity through use of Lean Manufacturing and 6 Sigma techniques.
  • Implemented Six-Sigma practices in the quality inspection and reporting process for the department.
  • Created KPI metrics and control systems to allow Lean Six Sigma analysis.
  • Developed and managed Process Excellence Program implementing 10 Six Sigma Lean projects.
  • Employed Lean Six Sigma (LSS) methodology to identify inefficiencies.
  • Completed Sisters of Charity of Leavenworth Lean and Six Sigma training.
  • Worked on Lean Six Sigma team to reduce controllable credits.
  • Directed Six Sigma project to streamline ordering process for clients.
  • Lean Six Sigma & PMP certification program mentor.
  • Yellow belt Six Sigma training and projects.
  • Led operational performance to significant improvements through team building and lean/continuous improvement strategies including Kaizen, TQM and Six Sigma.
  • Participated in the creation of efficiencies in Job Process Setup utilizing and implementing Lean Six Sigma methodologies
  • Led Business Data Analysis thru Business Objects while utilizing Six Sigma methodology.

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39. Customer Base

low Demand
Here's how Customer Base is used in Business Operations Manager jobs:
  • Develop and monitor content on company website including revisions and updates increasing customer base visibility and client engagement.
  • Partner with IT to discuss technology innovations and resolutions for customer satisfaction for wholesale and retail customer base.
  • Communicated improvements to our customer base and incorporated feedback to further improve the service delivery process.
  • Maintained successful network of internal and external customer base.
  • Coordinate with all internal and external teams to ensure effective, efficient and timely deliverable for the entire customer base.
  • Solved new product strategies preventing negative impacts to organization and customer base while getting the products to market faster.
  • Increased revenue & customer base by developing a sales campaign of cold-calling, electronic media & promotional offers.
  • Created innovative programming and specials to increase customer base and boost revenue in all areas while reducing expenses.
  • Subject Matter Expert on external client's product offerings, their customer base and their goals for growth.
  • Managed all walk in traffic in two retail centers for a customer base of over 60,000 customers.
  • Increased monthly sales by 35% by implementing strategies to develop and expand existing customer base.
  • Worked with sales and supplier to create workshops and seminars pertinent to the customer base.
  • Established initial customer base through both social media and grass roots marketing throughout the community.
  • Managed forecasting for the consumer customer base to within +/- 5% accuracy level.
  • Catapulted volume by boosting the size of the customer base and cutting customer churn.
  • Plan and execute plan to grow customer base for all aspects of business.
  • Increased customer base by 53% each year through new business generation.
  • Developed and grew customer base by 500.
  • Targeted new customer base and advertising.
  • Expanded customer base by 10%.

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40. Company Policies

low Demand
Here's how Company Policies is used in Business Operations Manager jobs:
  • Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of administrative staff in accordance with company policies.
  • Monitored and maintained compliance to all company policies and procedures and ensure compliance to all appropriate government regulations.
  • Assisted in proposal preparation in accordance with Cost Estimating System requirements, company policies and government regulations.
  • Monitored Insurance criteria was followed allowing billing as well as company policies and procedures were followed.
  • Established and implemented company policies, procedures and training materials.
  • Improved internal communication and created awareness of company policies/updates/changes.
  • Created and administered company policies and procedures.
  • Develop company policies and strategic business plans, as well as brand company by designing logo and business communication materials.
  • Develop and implement company policies along with user manuals that include Employee Manual, Safety Manual and Operations Manual.
  • Scheduled and conducted training meetings to ensure that all staff were up to date on company policies and procedures.
  • Provided guidance to employees on company policies and procedures to ensure compliance and conducted weekly staff meetings.
  • Led executive team in development, implementation and maintenance of company policies, procedures and strategies.
  • Engaged employee relations to reach performance goals and to ensure loyalty to company policies and standards.
  • Coached and develops associates as needed to improve performance and ensure following company policies and procedures.
  • Reviewed company policies and the employee manual to insure compliance to current EEO standards.
  • Assisted in the development, implementation, and administration of company policies and procedures.
  • Communicated company policies and goals to all levels and departments of the work force.
  • Design and implement improved processes and operational policies; plus enforce company policies.
  • Complied with all Company policies as well as all applicable regulatory agencies.
  • Evaluate and train employees on company policies and procedures.

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41. Financial Performance

low Demand
Here's how Financial Performance is used in Business Operations Manager jobs:
  • Utilized strategic measures to identify and analyze diverse operational issues requiring reorganization in order to maintain financial performance and customer satisfaction.
  • Maintained efficient communication with internationally based manufacturing center, ensured quick resolution of customs issues, and analyzed contract financial performance.
  • Work with organization leaders to identify opportunities to enhance processes to improve financial performance and the customer experience.
  • Ensured ongoing communication with Management chain as well as Finance organization relative to all program financial performance issues.
  • Budget Management: Worked closely with co-owner to perform financial performance analysis & review and business planning/development functions.
  • Analyzed operating unit financial performance and developed financial analysis models for tracking operating unit performance versus company benchmarks.
  • Conducted detailed analysis of department financial performance with a particular emphasis on the use of external counsel.
  • Monitored impact of surgical supply and implant expenses on the overall hospital financial performance.
  • Prepare and analyze reports needed by management to assess financial performance of facility.
  • Analyzed financial performance and streamlined operations in order to create more efficient processes.
  • Managed and reported all aspects of the accounts financial performance and profitability.
  • Demonstrated exceptional team building capability which ultimately lead to maximum financial performance.
  • Managed corporate patient care projects to improve processes and optimize financial performance.
  • Evaluate clinic financial performance and identify areas for opportunity and growth.
  • Oversee monthly and quarterly assessments of organization's financial performance.
  • Measured company and staff financial performance.
  • Oversee monthly and quarterly assessments and forecasts of company's financial performance against budget, financial and operational goals.
  • Created a path-forward using a Strategy Map to align people, processes, customers, and financial performance.
  • Identify, implement and continuously improve the internal business practices that impact employee morale and company financial performance.
  • Worked with Regional Controller and the Senior Lead Team to identify opportunities to influence and improve financial performance.

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42. Business Management

low Demand
Here's how Business Management is used in Business Operations Manager jobs:
  • Directed all aspects of revenue recognition and trained/mentored field operating managers in business management principles.
  • Managed all aspects of real estate development, business management and construction operations.
  • General commercial real estate business management for 6-7 portfolio partnership groups.
  • Advanced knowledge in all aspects of business management, payroll processing, and budgetary information.
  • Created reporting tools for business management and audit control.
  • Cross-trained in virtually all aspects of Healthcare Business Management.
  • Provide business management expertise/analysis and interface with the COTRs and CO on AP.

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43. Information Technology

low Demand
Here's how Information Technology is used in Business Operations Manager jobs:
  • Managed security policies and systems and develop, implement and monitor long-term information technology strategy to ensure improvements in the company.
  • Work with company clients to ingest and integrate clients required information technology to safeguard confidential client data.
  • Negotiated contracts and provided solution consulting and long-term information technology needs planning with dozens of clients.
  • Established and maintained company's information technology infrastructure, including software and hardware upgrades.
  • Manage and maintain budgets for marketing, information technology and overall operations.
  • Managed all information technology functions.
  • Oversee information technology, maintenance and renovations for the operations and works with outside consultant and vendors as needed.
  • Ensured that all computer equipment was provided within the Information Technology Department equipment standards and local office goals.
  • Serve as the information technology manager for the department.
  • Championed processes, practices and procedures to standardize information technology service delivery through qualified outsourced and multi-sourced IT services and support.
  • Oversee Testa Produce information technology, product inventory, marketing and pricing departments.

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44. Performance Management

low Demand
Here's how Performance Management is used in Business Operations Manager jobs:
  • Position included all aspects of staff and performance management, including the mentoring and development of several newly promoted Supervisors.
  • Involved in the re-engineering of department organizational structure processes to accommodate greater focus on customer and performance management.
  • Supported People Development processes including performance management, annual reviews, career development/mapping, integration of processes/programs.
  • Manage all HR functions including employee compensation, benefits, performance management, development and general administration.
  • Provided strategic planning, workforce planning, performance management, and objective development and management.
  • Provide departmental employee management to include hiring, annual employee evaluations and performance management.
  • Proved talent acquisition support strategies, performance management issues and conflict resolution issue.
  • Developed and implemented global wide Performance Management and Measurement System.
  • Provided employee coaching, performance management and human resource management.
  • Freight Forwarder and Broker operational performance management.
  • Developed and implemented a performance management program.
  • Interview, recruit, coach, train, and mentor team members through performance management process.
  • Oversee payroll processing, staff training and development, performance management and policy compliance.
  • Supervised department staff, including hiring, training, performance management and safety issues/claims.
  • Facilitate training in performance management, setting goals, and giving feedback.
  • Exceeded expectation in 2012 Individual Performance Management (IPM).
  • Maintain performance management for all analysts on a monthly basis.

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45. Technical Support

low Demand
Here's how Technical Support is used in Business Operations Manager jobs:
  • Monitored inventory and service and provide technical support to the purchasing director for all operational projects and cost effective processes.
  • Provided outstanding business, consulting and technical support for rural hospitals, clinics and imaging centers throughout Minnesota and Wisconsin.
  • Launched reorganization and restructuring to maximize profitability and technical support.
  • Acted as liaison between Senior Management, engineering team, technical support staff, IT, product/Help managers, and customers.
  • Provided high-level administrative and technical support to senior executives such as the Chief Executive Officer, and Chief Financial Officer.
  • Coordinated with other business operation support teams for training, quality review, compliance management, technical support and hiring.
  • Provided technical support, training, and consultation to corporate clients, end-users, and internal staff.
  • Managed a staff of 14 people including accounting, technical support, customer support, and consulting.
  • Worked with internal team of technical support and development engineers for client and corporate issue resolutions.
  • Manage 24x7 operations, 18 Technical Support Engineers, deliver 3-tier customer global networking support worldwide.
  • Provided marketing, public relations, and technical support for Global Fortune 500 pharmaceutical corporation.
  • Research, analyze and provide technical supports to various departments within the company.
  • Supplied technical support for imaging systems across client companies.
  • Provided technical support to team members.
  • Established framework to breakdown engagement phases and deliverables led data gathering effort and developed post launch technical support model.
  • Provided buy side financial and technical support in a $ 2 million overseas merge and acquisition process
  • Provide technical support for the company's custom forms, application and web site.
  • Managed Pharmacy system integrations and provided onsite technical support to interface engine connectivity with pharmacy robotics and secure automated dispensing units.

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46. Annual Sales

low Demand
Here's how Annual Sales is used in Business Operations Manager jobs:
  • Executed highly successful annual/biannual sales kick-off and award events.
  • Designed and implemented commission and bonus templates to document and calculate monthly, quarterly and annual sales commissions and bonus amounts.
  • Directed financial team in development, implementation, and management of annual sales targets, sales opportunity and problem project reviews.
  • Increased annual sales from $1.9M to $4.2M by introducing and selling new product lines of innovative technologies.
  • Increased annual sales by 20% through accurate forecasting of sales which ensured sufficient inventory to meet market demand.
  • Oversee as Financial Lead a commercial energy and IT portfolio with ~$100 MILLION total annual sales value.
  • Partnered with artist to create new product lines resulting in 35% - 45% increased annual sales.
  • Managed CTC's sales force that has grown from $700K to annual sales of one million dollars.
  • Compiled and analyzed financial and management reports on all NASA contracts ($120M annual sales).
  • Managed and maintained $50,000,000.00 plus annual sales club in Laurel, MD and Tulsa, OK.
  • Created and implemented Business systems resulting in a 23% increase in annual sales revenue.
  • Increased on-contract growth, generating as much as $173 million in additional annual sales.
  • Exceeded annual sales of $1 billion and established VCE as the No.
  • Projected and placed annual sales purchase agreements 6-9 months prior to market demand.
  • Ensured annual sales value increases by improving and expediting annual pricing process.
  • Increased annual sales from 4.4 million-7.2 million between 2009 and 2010.
  • Sole Program Manager for $50M+/annual sales business unit.
  • Compile and complete quarterly and annual sales reports.
  • Bootstrapped the US subsidiary, growing from 0 to 150 B2B customers and generating more than $5M annual sales.
  • Key Contributions: Drove annual sales from $60K to more than $500K.

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47. Customer Relations

low Demand
Here's how Customer Relations is used in Business Operations Manager jobs:
  • Developed on-line scheduling and Customer Relationship Management tool for installers and salespeople to better manage customer contacts and scheduling.
  • Exercised change-oriented leadership while maintaining customer relations by paying attention to detail and projecting empathy to their needs.
  • Managed customer relations to ensure quality customer satisfaction and developed action plans as required for resolution.
  • Operated small business in hospital setting, boosting sales and customer relations while managing inventory and payroll
  • Ensured the operational efficiency of customer account management, customer relations functions and correspondence services.
  • Managed customer relations for both domestic and international customers via phone and email.
  • Developed specific strategies and initiatives with the Customer Relationship Managers to reduce wireless churn
  • Managed US & Canada regional implementation of customer relationship management systems.
  • Maintained customer relationships and promoted health and safety compliance.
  • Managed and performed customer relations and conflict resolution.
  • Renowned customer relationship and team building expertise.
  • Supervised day to day management (Staffing, Purchasing, training, cost control, advertising, customer relations and marketing)
  • Managed accounts receivable and customer relationship department comprised of both administrative and professional employees in support of $3B annual billings.
  • Create and maintain relationships with new and existing referral sources and accounts, utilizing customer relations management software.
  • Supported all sales and marketing and customer relations for all of Atlanta's food service departments.
  • Develop marketing strategies, systems for both poster-printing and event services, and customer relations policies.
  • Created and maintained consistent customer relationships for the overall barber shop for more than a decade.
  • Maintained daily correspondence records to monitor all customer relations activities done by phone and email.
  • Managed the customer relationship; provided weekly and monthly updates to business partners.
  • Managed customer relations; fielded inquiries from both existing and prospective customers.

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48. Facilities Management

low Demand
Here's how Facilities Management is used in Business Operations Manager jobs:
  • Oversee the execution of company standard operating procedures, expense management, and facilities management.
  • Lead engineering operational support for Logistics, Transportation, Construction, and Facilities management.
  • Established new Facilities Management Company to manage and operate the business.
  • Led business development support, employee learning, facilities management and quality control.
  • Develop operational functions essential to increasing firm's productivity such as overseeing management related issues, facilities management, and acquisition.
  • Reformulated training and development of all operations in Marketing plans, distribution, travel, event management and facilities management.

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49. Contract Negotiations

low Demand
Here's how Contract Negotiations is used in Business Operations Manager jobs:
  • Finalized contract negotiations and revisions of all manufacturing agreements by managing internal and external legal counsel interactions.
  • Facilitated contract negotiations and change orders, and coordinated project compliance reviews with corporate office contract professionals.
  • Managed all contract negotiations for dealership operations resulting in significant savings of over $90,000.00 annually.
  • Contribute in coordinating recruitment efforts, contract negotiations and assist with monitoring work performance.
  • Advised in contract negotiations and arrangements with independent contractors and faculty.
  • Participated in ongoing implant and surgical supply vendor contract negotiations.
  • Supported and attended contract negotiations for all contractual modifications.
  • Managed budgets, led site selection and contract negotiations, entertainment, travel logistics, meeting agendas and itineraries.
  • Develop and execute strategy for contract negotiations including contract type, price, delivery, payment terms and conditions.
  • Increased gross profits 23% month over month including a 9% decrease in spending during contract negotiations.
  • Participated in the Group's pricing strategies and contract negotiations which improved consulting profit margins by 15%.
  • Engaged in contract negotiations and/or perform research; developed marketing plans for new and existing service lines.
  • Worked closely with company president to partner with 3PL companies with dedicated lane bids and contract negotiations.
  • Represented the company in outside vendor service contract negotiations and partnerships for various services.
  • Served as team lead on contract negotiations with federal agencies and prime and subcontractors.
  • Price contract negotiations with potential clients, netting considerable profit for charter agreements.
  • Administered contract negotiations, created proposals and quotes for facility work needed.
  • Oversee lease/contract negotiations, preparation, and compliance.
  • Managed customer relationships including contract negotiations, contract deliverables, and operational reviews.
  • Facilitated all property management functions to include business support, building and maintenance,contract negotiations, and risk management.

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50. Variance Analysis

low Demand
Here's how Variance Analysis is used in Business Operations Manager jobs:
  • Prepared monthly financial reports and budget variance analysis.
  • Increased accurate revenue recognition by variance analysis, project budgets review, and cost controls via monthly reviews with project managers.
  • Performed and monitored all facets of monthly closing including, P&L's, variance analysis, forecasting and reporting.
  • Led six Directors and Managers over finance, budget variance analysis, spending approvals, and capital authorizations.
  • Developed Excel templates for budgeting, forecasting, reporting and variance analysis using advanced Excel skills.
  • Expedited 10% savings on contractor spend through deep dive focus in monthly variance analysis reviews.
  • Evaluated actual revenue and cost against both forecast and baseline budget and provided variance analysis.
  • Manage P&L activity and prepare monthly variance analysis reports.
  • Perform EAC analysis along with variance analysis in comparison to LRP.
  • Managed variance analysis and internal IPT metrics in DataDrill.
  • Assist in developing the annual operational and capital budget forperioperative services and complete monthly budgetary variance analysis.
  • Monitored and facilitated monthly close process and variance analysis, used Hyperion to update plan and actuals during planning process.
  • Prepared and presented monthly financials, projections, variance analysis and staffing requirement s. Oversaw independent contractor agreements.
  • Conducted monthly CPR variance analysis and preparation for 2 IPTs and reviewed CPRs and variance analyses prepared by the Subcontract Managers.

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20 Most Common Skill For A Business Operations Manager

Financial Statements22.6%
Business Operations11.2%
Customer Service10.7%
Ensure Compliance10.6%
Business Development5%
Human Resources4.5%
Business Requirements3.6%
Project Management3.6%

Typical Skill-Sets Required For A Business Operations Manager

RankSkillPercentage of ResumesPercentage
1
1
Financial Statements
Financial Statements
17.4%
17.4%
2
2
Business Operations
Business Operations
8.6%
8.6%
3
3
Customer Service
Customer Service
8.2%
8.2%
4
4
Ensure Compliance
Ensure Compliance
8.1%
8.1%
5
5
Business Development
Business Development
3.8%
3.8%
6
6
Human Resources
Human Resources
3.5%
3.5%
7
7
Business Requirements
Business Requirements
2.8%
2.8%
8
8
Project Management
Project Management
2.7%
2.7%
9
9
Process Improvement
Process Improvement
2.7%
2.7%
10
10
Logistics
Logistics
2.6%
2.6%
11
11
Oversight
Oversight
2.3%
2.3%
12
12
Business Units
Business Units
2.2%
2.2%
13
13
Daily Operations
Daily Operations
2%
2%
14
14
Cost Savings
Cost Savings
1.9%
1.9%
15
15
Revenue Growth
Revenue Growth
1.7%
1.7%
16
16
Action Plans
Action Plans
1.5%
1.5%
17
17
Direct Reports
Direct Reports
1.3%
1.3%
18
18
Annual Budget
Annual Budget
1.2%
1.2%
19
19
Financial Management
Financial Management
1.2%
1.2%
20
20
Quickbooks
Quickbooks
1.1%
1.1%
21
21
Key Performance Indicators
Key Performance Indicators
1.1%
1.1%
22
22
Vendor Relations
Vendor Relations
1.1%
1.1%
23
23
Management System
Management System
1.1%
1.1%
24
24
Day-To-Day Operations
Day-To-Day Operations
1.1%
1.1%
25
25
Inventory Control
Inventory Control
1%
1%
26
26
ERP
ERP
1%
1%
27
27
Inventory Management
Inventory Management
0.9%
0.9%
28
28
Special Projects
Special Projects
0.9%
0.9%
29
29
Operational Efficiencies
Operational Efficiencies
0.9%
0.9%
30
30
Staff Members
Staff Members
0.9%
0.9%
31
31
Osha
Osha
0.8%
0.8%
32
32
CRM
CRM
0.8%
0.8%
33
33
Executive Management
Executive Management
0.8%
0.8%
34
34
Business Office
Business Office
0.8%
0.8%
35
35
Internet
Internet
0.7%
0.7%
36
36
Performance Reviews
Performance Reviews
0.7%
0.7%
37
37
Expense Reports
Expense Reports
0.7%
0.7%
38
38
Sigma
Sigma
0.7%
0.7%
39
39
Customer Base
Customer Base
0.7%
0.7%
40
40
Company Policies
Company Policies
0.6%
0.6%
41
41
Financial Performance
Financial Performance
0.6%
0.6%
42
42
Business Management
Business Management
0.6%
0.6%
43
43
Information Technology
Information Technology
0.6%
0.6%
44
44
Performance Management
Performance Management
0.6%
0.6%
45
45
Technical Support
Technical Support
0.6%
0.6%
46
46
Annual Sales
Annual Sales
0.6%
0.6%
47
47
Customer Relations
Customer Relations
0.6%
0.6%
48
48
Facilities Management
Facilities Management
0.6%
0.6%
49
49
Contract Negotiations
Contract Negotiations
0.6%
0.6%
50
50
Variance Analysis
Variance Analysis
0.6%
0.6%

76,691 Business Operations Manager Jobs

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