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Top 50 Business Operations Manager Skills

Below we've compiled a list of the most important skills for a Business Operations Manager. We ranked the top skills based on the percentage of Business Operations Manager resumes they appeared on. For example, 17.4% of Business Operations Manager resumes contained Financial Statements as a skill. Let's find out what skills a Business Operations Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Business Operations Manager

1. Financial Statements
demand arrow
high Demand
Here's how Financial Statements is used in Business Operations Manager jobs:
  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Prepared financial statements and variance analysis, reporting monthly results delivering opportunities to achieve financial targets.
  • Prepared documents for annual audit and participated with auditor to prepare accurate Financial Statements.
  • Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Reviewed financial statements and data utilizing said financial data to improve profitability.
  • Coordinated, reviewed and consolidated monthly financial statements for all entities.
  • Review financial statements and statistical data to monitor company's performance.
  • Prepared monthly and quarterly financial statements for bank and managements review.
  • Supervised all facets of bookkeeping through general ledger and financial statements.
  • Review financial statements with General Manager and Corporate Office.
  • Processed bank reconciliations and prepare financial statements.
  • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements.
  • Assisted in preparation and analysis of monthly financial statements, including revenue, cash, A/P, and accruals.
  • Manage financial transactions, financial statements, and recording of transactions, accounts payable and accounts receivable.
  • Analyzed contracts and financial statements to ensure proper revenue recognition and compliance with US GAAP.
  • Managed all Accounts Receivable and prepared financial statements for year end.
  • Prepare quarterly, yearly, and month-end financial statements and closing.
  • Compile and complete monthly financial statements.
  • Prepared financial statements for the Finance & Budget Committee and Board of Directors with recommendations.
  • Review financial statements, sales and activity reports, and other performance data to measur

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2 Financial Statements Jobs

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2. Business Operations
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high Demand
Here's how Business Operations is used in Business Operations Manager jobs:
  • Managed the daily business operations and overall activities of the Primary Care clinics including strategic planning and improvement processes.
  • Started as office manager and quickly promoted to manager of business operations with responsibility for all administrative functions.
  • Managed, developed, monitored and communicated all facets of daily business operations.
  • Devise timely solutions to critical challenges associated with business operations and student needs.
  • Provided critical guidance in ensuring the Business Operations organization achieved ISO 9000 requirements.
  • Streamlined business operations to significantly improve the overall financial health of the company.
  • Enforce policies both internally and externally at campus level concerning business operations.
  • Supervised to Student Finance Office and directed overall business operations for campus.
  • Controlled organizational budgeting and business operations of corporate marketing organization.
  • Directed and coordinated business operations for 8 Mid-western states.
  • Managed business operations for consulting firm.
  • Manage business operations for an organization development (OD) and leadership development company that services the federal and civilian sectors.
  • Directed all business operations for a small company in the process of an accelerated growth plan.
  • Created business operations function for start-up Professional Services organization with annual revenue growth of 400%.
  • Managed all aspects of business operations and marketing for the event-hosting, nonprofit company.
  • Managed SGI Business Operations Team.
  • Coordinated business operations for start-ups, acquisitions, consolidations and divestments.
  • Implemented processes, procedures for business operations and inside sales support for SANergy.
  • Manage and lead Business Operations team comprising of 15 to 20 associates.
  • Interfaced with Mercury corporate field sales partners, OEMs, resellers, SANergy customers to ensure effective, efficient business operations/relationships.

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4 Business Operations Jobs

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3. Customer Service
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high Demand
Here's how Customer Service is used in Business Operations Manager jobs:
  • Validated operational characteristics, services, and activities of comprehensive administrative service programs which increased customer service.
  • Supported Microsoft s Customer Service and Support organization as MAST Business Operations Manager.
  • Recommended ways to optimize lead performance and resolved any customer service requests.
  • Improved quality of instruction and customer service as measured by student evaluations.
  • Orchestrated successful resolution of 1.6M customer service cases annually.
  • Managed customer service, employee development, and safety and compliance, special project, root cause analysis and process improvement.
  • Led and managed the Desktop Business Unit that included Customer Service, Technical Support and Inside Sales.
  • Provide excellent customer service and resolve all issues and problems for clients, customers and vendors.
  • Supervised 45+ employees and operations with a concentration given to excellence in customer service.
  • Established a loyal clientele base that frequently singled me out for exceptional customer service.
  • Worked with customer service manager to ensure proper customer service is being delivered.
  • Managed productivity, finances, and customer service requests for the organization.
  • Performed sales and customer service functions, as needed.
  • Provide World Class Customer Service.
  • Developed a customer service email template tool that automatically merged customer data into prewritten responses.
  • Realigned the IT and Call Center Departments resulting in enhanced customer service and customer retention.
  • Co-ordinated all training for new products and procedures for customer service billing centers.
  • Involved in multi-region operations, value-added sales, and customer service.
  • Mill Valley, California 2/2004 - 5/2005 Provided customer service outsourcing for regional electronic toll system.
  • Organize Files Prepare estimates and schedule appointments Attend Chamber of Commerce Meetings Payroll Accounting Manage inventory Prepare jobs for resurfacing Customer service

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842 Customer Service Jobs

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4. Ensure Compliance
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high Demand
Here's how Ensure Compliance is used in Business Operations Manager jobs:
  • Coordinate and implement training activities for international project managers and staff to ensure compliance with correct project accounting methods.
  • Monitored and maintained compliance to all company policies and procedures and ensure compliance to all appropriate government regulations.
  • Worked collaboratively with other departments to ensure compliance with policies, internal control standards and regulatory requirements.
  • Obtain all necessary permitting and ensure compliance with regulatory agencies for subdivision development and residential construction projects.
  • Drafted organizational policies and procedures to ensure compliance with multiple state and federal human resource requirements.
  • Monitored post-award accounting and reporting of sponsored research projects to ensure compliance with state regulations.
  • Counseled school administration on finances to ensure compliance with budgetary guidelines.
  • Conducted on-site operational and internal control audits to ensure compliance was being met within the warehouses and cable stores.
  • Interpreted and advised senior staff and sales team on relevant regulations and emerging changes to ensure compliance.
  • Developed and manage a process for US promotional material review to ensure compliance with FDA guidelines.
  • Inspect vehicles or equipment to ensure compliance with Massachusetts 7D rules, standards, or regulations.
  • Serve as liaison to the Athletic division with the University Business Office to ensure compliance.
  • Led the development of internal audit processes to ensure compliance and foster continuous improvement.
  • Established a process and set of tools to ensure compliance across the supply chain.
  • Evaluate business operations to ensure compliance with OSHA safety standards and EPA regulations.
  • Maintained records and documentation to ensure compliance with legal accounting and labor laws and
  • Coordinated system change requests to ensure compliance with business need and corporate goals.
  • Coordinated efforts with export and shipping to ensure compliance with government regulations.
  • Control all financials in collaboration with CPA and ensure compliance with tax regulations and employee laws.
  • Author local quality SOPs and ensure compliance with FDA 21CFR 507, Food Facility registration.

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50 Ensure Compliance Jobs

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5. Business Development
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high Demand
Here's how Business Development is used in Business Operations Manager jobs:
  • Accelerated customer grow by tracking historical data and educating business development on successful industry practices.
  • Assisted other departments with new business development, operations training and new product development.
  • Lead strategic local marketing initiatives that help drive brand awareness and business development.
  • Constructed comprehensive business development plan with goal of increasing clinic patient capacity.
  • Support Business Development by evaluating the deals from commercial perspective.
  • Introduced structured product development processes for new business development.
  • Identified and pursued business development opportunities.
  • Act as liaison between product management, business development, and software and hardware engineering teams and office of Vice President.
  • Guided international CNS entities (Bangladesh & Uganda) in marketing & business development activities and process implementation.
  • Acted in the capacity of a business development manager when attending seminars, conferences, and events.
  • Work with the management to develop growth strategies by utilizing marketing, staffing and business development techniques.
  • Captured multiple business development efforts with wins of over $4M in additional revenue.
  • Promoted business development efforts through trade shows, industry associations and follow-up sales calls.
  • Assisted with new business development in conjunction with CEO and COO.
  • Lead new business development initiatives to acquire new corporate clients.
  • Direct report also to VP of Business Development.
  • Supported sales and business development teams.
  • Trained the client engagement and business development teams on business process and Salesforce.
  • background and government screening programs, OCIP enrollment & business development.
  • Helped create 2016 monetization strategy with Head of Business Development by building flexible financial model to test multiple different business models

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184 Business Development Jobs

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6. Human Resources
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high Demand
Here's how Human Resources is used in Business Operations Manager jobs:
  • Directed Human Resources and provided administration for all aspects of office operations for this technology consulting and manufacturing solutions company.
  • Managed Human Resources Department and ensured compliance with state and federal regulations and requirements.
  • Performed human resources duties, effectively hiring, training and conducted performance evaluations.
  • Established and updated Personnel Policies Manual and implemented human resources programs.
  • Managed human resources and administrative departments for branch office.
  • Work directly with Human Resources in the hiring, orienting and training of new staff in all business lines.
  • Participated in the recruitment and selection of additional team members by partnering with Human Resources and other managers.
  • Work with human resources to develop and deliver new hire orientation programs and employee training and development initiatives.
  • Worked with Human Resources to maximize staffing and Facilities to ensure space allocation accommodated growth when needed.
  • Organized human resources operations and streamlined workforce structure for a United States government office in Saudi Arabia.
  • Oversee and manage human resources to ensure compliance with current employment laws and Federal Acquisition Regulations.
  • Acted as Chief Administrative Officer managing finance, human resources, IT, procurement and facilities.
  • Manage all aspects of business operations, including finance, human resources and operations management.
  • Assured proper training and orientation of all employees in consultation with Human Resources.
  • Recruit, train, supervise and appraise human resources.
  • Served as point of contact for corporate Human Resources.
  • Included human resources, information technology and finance functions.
  • Maintained and organized all Human Resources for the company.
  • Maintained all current and archived faculty certifications, personnel files, and human resources paperwork through both electronic and paper means.
  • Developed and implemented Human Resources SOPs.

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103 Human Resources Jobs

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7. Business Requirements
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high Demand
Here's how Business Requirements is used in Business Operations Manager jobs:
  • Designed and executed test plans to ensure that business requirements and functional specifications are tested and fulfilled.
  • Designed and created templates for reporting functionality based on business requirements and finance process management procedures.
  • Create Functional Designs outlining technical and business requirements pertaining to new quoting tools and reporting requirements.
  • Provided detailed design requests and use cases to Information Technology based upon business requirements.
  • Developed new technology business requirements to align with new processes and procedures.
  • Documented business requirements for a COTS asset management and Help Desk application.
  • Determined business requirements, designed and developed documentation to support changes.
  • Develop and write business requirements to support technology initiatives.
  • Facilitate development of business requirements.
  • Administered the company's State and Federal Business requirements and set-up the tactical aspects of the financial management structure and processes.
  • Analyze business issues; distill key points drawing practical conclusions translating into a strong business case and clear business requirements.
  • Designed and implemented processes and tools to work both within and outside planning systems to support business requirements.
  • Managed Supply Chain and Demand activities for multiple product lines meet global and regional business requirements.
  • Author of Business Requirements Document (BRD), system flows, and call flows.
  • Key Achievements * Create business requirements and other documents in support of projects.
  • Defined and documented business requirements, gap analyses, and use cases.
  • Collaborated on defining business requirements for transformational program
  • Served as project lead for the operations and support divisions, focusing on business requirementsanalysis and process improvement.
  • Analyzed client's business requirements and processes through document analysis and workflow analysis.
  • Interviewed several SMEs to understand as-is processes and systems landscape to help capture & validate business requirements.

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11 Business Requirements Jobs

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8. Project Management
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high Demand
Here's how Project Management is used in Business Operations Manager jobs:
  • Included implementation of dynamic project management methodologies based on proposed solution.
  • Project Management: Successfully managed solution launches to schedule.
  • Manage all aspects of the financial and sales strategies while providing project management for all general construction operations within the company.
  • Provided direction to leasing, project management and operations teams to optimize real estate commercial and residential asset values.
  • Used my project management skills, continuous process improvement approach, and collaboration skills to accomplish our segment goals.
  • Project management, data analysis, and resource coordination for procedural areas of the hospital:.
  • Managed the business operations team that provided budget planning, project management, and resource modeling.
  • Communicate with clients on invoicing, staffing and project management as needed.
  • Performed in project management, team leadership, and customer relations roles.
  • Managed project management and technical writing teams - in total 25 people.
  • Supported project management team by preparing project cost reports and accruals.
  • Project Management for consulting for NYC Dept.
  • Supported Epic RCM project management.
  • Provide project management support for the division ensuring model deployment, model governance and finding remediation deliverables are fulfilled.
  • Served as Project Manager successfully executing capital equipment projects, eliminating outside engineering project management fees.
  • Exercised independent judgment and demonstrated strong project management, analytical, and communication skills.
  • PROJECT MANAGEMENT Oversaw array of order friction projects with the goal of reducing overall order friction which impacted vendor delivery time.
  • Established monthly calendar of sharing and best practices events Actively participated in Project Management Institute (PMI) chapter in Austin
  • Provided IT Support and project management for staff distributing laptops, desktops and projectors to teachers and students.
  • Project management for support center systems projects.

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270 Project Management Jobs

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9. Process Improvement
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high Demand
Here's how Process Improvement is used in Business Operations Manager jobs:
  • Analyzed and identified operational inefficiencies to determine and implement process improvements surrounding management reporting, information flow, and organizational planning.
  • Worked to identify process improvement opportunities including the identification of training needs and proper updates to support documentation.
  • Identify and implement effective controls and process improvements to ensure continuous alignment with JPMC operational standards.
  • Identified opportunities for process improvement and led/developed recommendations and provided insight for management.
  • Established teams to identify process improvements and determine the most valuable improvements.
  • Partnered with cross functional virtual teams to identify business process improvement opportunities.
  • Implemented key initiatives to drive a culture focused on end-to-end process improvements.
  • Implemented process improvements to increase efficiency and reduce cost.
  • Delivered qualification and quoting process improvements.
  • Designed and implemented process improvements and technology to increase quality, efficiency, effectiveness, and enhance the client experience.
  • Partnered successfully with Legal, Regulatory, Compliance and IT Teams to create a Continuous Process Improvement Team.
  • Plan, perform and implement process improvement initiatives to improve performance and meet business goals.
  • Spearheaded reporting and process improvement efforts for Disney s global travel & expense department.
  • Initiated process improvements to give our customer more reliable service and information.
  • Identified and implemented process improvement throughout LBO Custom Billing * System Upgrades - Participate in requirements definition.
  • Lead process improvement cross-functional team and develop roadmap for IT enhancements of Revenue Assurance processes
  • Selected Accomplishments: Process Improvement: Automated staff reporting and reduced report generation cycle time from one week to 1 day.
  • Execute, design and deliver training to implement lean business practices to decrease waste and deliver results- based process improvements.
  • Process Improvement Initiated database management systems software and determine ways to organize and store data within the department.
  • Deliver results using continuous innovation/process improvement methodologies (Kaizen, Six Sigma, Operational Excellence, etc.).

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106 Process Improvement Jobs

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10. Logistics
demand arrow
high Demand
Here's how Logistics is used in Business Operations Manager jobs:
  • Managed meeting logistics for multiple pharmaceutical clients both domestically and globally.
  • Planned and oversaw financial, logistics, quality, and safety issues for this cotton warehousing and shipping firm.
  • Managed logistics agencies for air, sea and land shipments within the MEA region and from USA & Europe.
  • Directed and mentored logistics and operations activities in the achievement of best in class levels of customer service.
  • Managed safety/security, IT, logistics support, personnel, and all other functions to meet program requirements.
  • Cut costs and improved company's shipping logistics by 90% by introducing FedEx online solution.
  • Assessed the effectiveness of the supply chain system pertaining to purchasing, logistics, and customers.
  • Led production, demand, and capacity planning efforts at global third-party logistics partner facilities.
  • Manage IT University Program logistics and recruiting, building a pipeline of diverse new talent.
  • Maintained Business Continuity Plans (BCP) for the HP Americas Logistics Division.
  • Established and led large logistics / heavy equipment operation with a Safety-First approach.
  • Coordinated corrections and returns for al 9 hospitals with purchasing and logistics.
  • Created the Operations Executive Summary and managed the Logistics Scorecard.
  • Managed data management, logistics, and production control.
  • Broker, Business Unit and Logistics training.
  • Created and managed annual logistics budgets.
  • Traffic Manager and logistics expert.
  • Handled all logistics for large scale, 3000 restaurant onboarding project.
  • Managed logistics thru US warehousing structure to suppliers.
  • managed to reduce margin of errors in our exports/ imports Responsible for operations/logistics of the business within and outside the organization

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90 Logistics Jobs

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11. Oversight
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high Demand
Here's how Oversight is used in Business Operations Manager jobs:
  • Managed setup and preparation of domestic training facilities and had dotted line oversight of international training facilities.
  • Provided leadership and oversight for financial management team, specifically accounts payable and accounts receivable.
  • Tasked with managerial oversight and accountability for a high volume customer service call center.
  • Provided oversight on compensation ensuring accurate commission payments, account assignments, and quotas.
  • Provided internal/external audit oversight as necessary.
  • Served as primary liaison to the Board of Directors responsible for all oversight of NOPLF's 6 million dollar endowment.
  • Staff Management (selection, assignment, scheduling, training, and oversight) (28-32 Employees) 12.
  • Served on oversight committee for leadership and staff development including career progression paths, mentoring, and succession planning.
  • Direct oversight of 50+ employees from production, engineering, test/inspection, customer service and logistics departments.
  • Managed and maintained oversight for all Accounts Payable and Receivable activity; including for all international subsidiaries.
  • Provided business and planning oversight for the Americas, including accountability for the annual financial planning process.
  • Provide oversight to all service areas, ensure service standards are maintained.
  • Provided leadership oversight for a team of five managers.
  • Managed the oversight of major projects for department.
  • Interfaced with payroll and maintained budget oversight.
  • Assisted in budget oversight process.
  • Provide oversight of Business Development activities including Markeeting and Sales Management.
  • Provided oversight of the financial administration of state funding and pre and post award administration for the department.
  • Provided oversight and leadership to projects and initiatives that expanded across the commercial lines enterprise.
  • Provide oversight over a commercial portfolio in excess of [ ]

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136 Oversight Jobs

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12. Business Units
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high Demand
Here's how Business Units is used in Business Operations Manager jobs:
  • Collaborate with cross-functional team members, located both domestically and internationally, across Advanced Services and other business units at Cisco.
  • Led short term project for separation activities of Motorola Inc. to Mobility/Home business units for business operations.
  • Created internal control documentation and perform testing for business units for Sarbanes-Oxley certification and testing.
  • Administered classified and unclassified contracts and subcontracts supporting four business units nationwide.
  • Maintained strong working relationships with key partners across multiple internal business units.
  • Refined global forecasts from regional business units to optimize inventory positions.
  • Collaborate across business units to optimize opportunity pass and win rates.
  • Managed day-to-day financial and accounting operations for two Business Units.
  • Provided financial visibility and strategic support to all business units.
  • Coordinate activities between business units to ensure project success (on schedule and on budget) and deliver superb customer service.
  • Service Development Manager (1998 to 1999) Developed and delivered IT services to Perot Systems accounts and internal business units.
  • Organized business ventures into manageable business units and created standard accounting practices, policies, and procedures.
  • Provide partnership with other business units to form a cohesive vision and action plan for store success.
  • Establish and maintain communication services across business units or from the project team to the organization.
  • Implement new processes to drive efficiency targets * Review and validate project data from business units
  • Spearheaded annual revenue and margin forecast process with accounting and business units leads.
  • Constructed and distributed quotes to HP business units and contract manufacturers.
  • Oversee P&L across five business units.
  • Lead 10 direct and up to 24 indirect reports in the transportation management of Chemours 3 business units.
  • Work closely with the business units serving as the liaison between them and the Environmental Protection Agency.

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19 Business Units Jobs

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13. Daily Operations
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high Demand
Here's how Daily Operations is used in Business Operations Manager jobs:
  • Credited with improving overall daily operations by researching, initiating and implementing new business processes.
  • Managed and prepared all required daily operations reports, financial reports and regulatory tracking reports.
  • Monitored daily operations, recommended improved courses of action considering logistics components and costs.
  • Managed daily operations and ensured internal controls complied with Sarbanes-Oxley regulations.
  • Manage daily operations, supervise personnel.
  • Oversee the daily operations of the accounting department, medical billing, front reception, and medical records.
  • Managed the daily operations of highly skilled analysts, oversee and maintain proactive employee retention and career development.
  • Manage and oversee daily operations for the Billing Department; ensure a smooth-running, efficient and cost-effective operation.
  • Executed daily operations of all departments (Sales, Service, Finance, Business) Managed accounting department.
  • Executed the daily operations of the marketing unit, accounted for over $150M in annual revenue.
  • Assist Chief Financial Officer in overseeing daily operations and assisting with any special financial projects.
  • Provided instruction and guidance to all staff members on daily operations during the shift.
  • Manage daily operations for collections department that include early stage and late stage accounts.
  • Directed all daily operations, including client care, project coordination and administration.
  • Managed 1 direct report and oversaw daily operations of the Medicaid Rebate Program.
  • Managed all daily operations including financial, donor, and grant management.
  • Oversee daily operations of the business to ensure goals are achieved.
  • Oversee daily operations of two locations.
  • Oversee daily operations in field and office, supervise subordinate technicians and interact with customers Maintain inventory of supplies within budget.
  • Execute all aspects of daily operations including managing the caf , outside marketing and analyzing the needs of the business accordingly.

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29 Daily Operations Jobs

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14. Cost Savings
demand arrow
high Demand
Here's how Cost Savings is used in Business Operations Manager jobs:
  • Developed and maintained positive vendor relations providing the school and region with excellent customer satisfaction and cost savings.
  • Analyze and trend operational data to identify and implement best practices and potential cost savings opportunities.
  • Partnered with a number of physicians on both cost savings initiatives and patient care/experience initiatives.
  • Collaborate with directors to successfully identify and execute goals that result in significant cost savings.
  • Identify opportunities for cost savings and revenue generation.
  • Located and sourced timber and logging equipment for purchase, facilitating negotiations and drafting contracts that led to significant cost savings.
  • Championed over $200,000 in annual cost savings for Sales and Marketing due to process optimization.
  • Captured 20% cost savings and facilitated hand-off following renegotiation with dental labs and suppliers.
  • Developed justification and consolidation of plant operations resulting in a cost savings of 4 mm.
  • Cost Savings: Developed all video and music content for the 2006 global sales conference.
  • Assess opportunities for improvement to drive cost savings, and efficiency within the organization.
  • Developed savings strategies, resulting in 25% bottom line cost savings.
  • Evaluated manufacturing cycles and lead times in efforts to produce cost savings.
  • Resulted in $20K cost savings to the Commissary and Accounting office.
  • Diversified shipping carriers resulting in competitive pricing & cost savings.
  • Cost savings of 14% on individual contact cost.
  • Finance Financial Analysis - completed various financial analysis to ensure business profitability and cost savings.
  • Executed part-time preload operation leading to cost savings of $180K per year at Appleton City location.
  • Reengineered ad sales organization translating into a 30%+ cost savings in operations.
  • Established a baseline, brought in both Gartner and Metagroup to drive over $50M cost savings through optimization.

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2 Cost Savings Jobs

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15. Revenue Growth
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average Demand
Here's how Revenue Growth is used in Business Operations Manager jobs:
  • Identified and developed new streams of business for long-term revenue growth and maintained relationships with customers to achieve repeat/ referral business.
  • Co-directed sales, marketing & operations teams over multiple properties to successfully drive revenue growth a minimum of 5% year-over-year.
  • Initiated two key partnerships (ESPN and Colgate), which resulted in 30% revenue growth.
  • Established robust business development program; achieved six-year annual revenue growth averaging 15% increase per year.
  • Maintained steady year over year revenue growth while keeping expenses flat over six year period.
  • Realized 9% revenue growth and 11% increase in productivity at Springfield extension.
  • Analyzed local market trends and sales statistics to determine opportunities for revenue growth.
  • Achieved profit margin goals through revenue growth and cost reductions.
  • Demonstrate revenue growth in key markets.
  • Supported the achievement of the practice revenue growth from $56M to $74M;.
  • Work closely with executive leadership to strategize on revenue growth and new market expansion.
  • Supported achievement of double-digit revenue growth each year Achieved 3-5% annual expense reductions.

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16. Action Plans
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average Demand
Here's how Action Plans is used in Business Operations Manager jobs:
  • Conducted daily analysis of statistical trends and identified opportunities then created action plans to address negative trends.
  • Managed customer relations to ensure quality customer satisfaction and developed action plans as required for resolution.
  • Reviewed and analyzed revenue and margin analysis for top 10 customers; recommended action plans to achieve targets where applicable.
  • Organized a Customer Focus group to collect detailed feedback, share UIS corrective action plans, and improve Customer Satisfaction.
  • Report overall project status to HQ and top management including revenue, inventory, and resources with action plans.
  • Developed Strategic Plans and Action Plans to support Corporate Objectives for growing business, while controlling operating expenses.
  • Explain budget variances and proactively introduced action plans to ensure expenditures stay within the outlined budget.
  • Collaborate with team members to create action plans to drive continual, measurable process improvement.
  • Develop action plans to address control gaps or deficiencies identified through audits and self-assessments.
  • Presented results and action plans to Vice President and Corporate business partners.
  • Recommended solutions and initiates action plans that will drive call center performance.
  • Complete all monthly compliance audits, action plans, and follow up.
  • Prepared and developed business action plans for senior management's review.
  • Created monthly Action Plans and Implemented strategies to increase program effectiveness.
  • Identify trends and assist with developing corrective action plans.
  • Developed strategic planning and quarterly performance reviews identifying gaps and devising action plans to obtain goal.
  • Key Accomplishments: Analyzed processes and developed action plans to mitigate team's business risks.
  • Invested in individual devolvement through coaching, training, and action plans.
  • Developed Expert Working group action plans and authored the first drafts of SOPs and WIs.
  • Developed and customized cancer center programs, timelines and action plans by defining specific deliverables with measurable outcomes.

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17 Action Plans Jobs

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17. Direct Reports
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average Demand
Here's how Direct Reports is used in Business Operations Manager jobs:
  • Managed five direct reports charged with facilitating training programs.
  • Supervised up to 6 direct reports with responsibilities in accounts payable, accounts receivable, payroll, facilities, and administration.
  • Manage 3 direct reports who support 46 employees ensuring that all are trained and are aligned with all policy and procedures
  • Provided direction and leadership to more than ninety direct reports and 110 contract vendor companies and partners around the globe.
  • Direct reports include a team of managers, engineers, members of quality and logistics teams.
  • Mentored direct reports to develop their interests and abilities, while most efficiently utilizing their skills.
  • Managed 10 direct reports including Business Analysts, Programmers, Project Managers, and Support Analysts.
  • Recruited and developed 5 direct reports to lead an organization through a significant culture change.
  • Oversee activities of direct reports to meet goals, productivity and Customer Service Measurements.
  • Supervised four direct reports in Sarasota, a manager in Venice plus three others.
  • Managed operations in five Southern California locations and 25 direct reports.
  • Evaluated performance, provided guidance and coaching for the direct reports.
  • Direct reports: Test Engineering, Quality Control and Materials Planning.
  • Reported to an Area Operations Manager with 17 direct reports.
  • Mentored and supervised direct reports on a daily basis.
  • Perform performance reports and evaluations of all direct reports.
  • Managed 1 direct report, 47 indirect reports.
  • Lead eight direct reports and 70 indirect reports.
  • Provide coaching and feedback to direct reports.
  • Supervised matrixed project teams as well as direct reports of 16 business analysts and 2 first-line managers.

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60 Direct Reports Jobs

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18. Annual Budget
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Here's how Annual Budget is used in Business Operations Manager jobs:
  • Prepare annual budgets for operating expenses, revenue personnel, capital equipment and capital improvement.
  • Achieved financial objectives by preparing annual budget, scheduling expenditures and analyzing variances.
  • Developed, Administered, Reconciled & Monitored Annual Budgets, Grants, Research, General Ledger & Capital Accounts.
  • Controlled $15M annual budget and successfully launched call centers in Dublin, Ireland, India and China.
  • Managed the budgeting/forecasting process for Customer Care Centers ($60 million annual budget per center).
  • Coordinated joint operations and aggressively managed $260M annual budget to build a foundation for future success.
  • Worked closely with the Executive Director to create and maintain a $600,000+ annual budget.
  • Work directly with clinic managers to build annual budget and goals for their staff.
  • Accomplished financial objectives by collecting rents, paying bills, preparing annual budgets.
  • Prepared annual budget and monitored financial statements to ensure goals were being met.
  • Developed compensation plans, strategic plans, annual budgets, and capital plans.
  • Prepared / presented weekly safety report s. Prepared annual budget and monthly forecasts.
  • Partnered with CO to create and revise annual budget for Program services.
  • Budget forecasting and management of an $8.2M annual budget.
  • Directed $12 million annual budget for rapidly growing company.
  • Devised annual budgets and strategic planning for future planning.
  • Managed operations with up to $26m annual budgets.
  • Assisted ED in preparation of the annual budget.
  • Prepare weekly financial forecast, Prepare annual budgets.
  • Prepared annual budget for the church.

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3 Annual Budget Jobs

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19. Financial Management
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Here's how Financial Management is used in Business Operations Manager jobs:
  • Leveraged financial management, project management, and performance analysis expertise to optimize project processes and improve operational efficiency.
  • Evaluated and improved business processes and financial management procedures resulting in a double increase of revenues.
  • Formalized and controlled financial management processes; setting and monitoring goals and performance.
  • Provided comprehensive administrative and financial management for all aspects of grant awards.
  • Instructed and taught Quarterly Corporate Project Financial Management Training.
  • Oversee financial management and budgeting for purchased services.
  • Provide financial management expertise for the Maryland Procurement Office at Ft. Meade as a 25% Direct bill
  • Interacted with IGS - India Account Executive and Delivery Managers for metrics, resource and financial management.
  • Generated comprehensive life cycle reports and policies based off of data metrics and financial management systems.
  • Directed financial management functions for the enterprise's largest division with $700M annual revenue.
  • Manage Business Operations as well as financial management for global health of the organization.
  • Provided financial management of the division's $120 million annual operating budget.
  • Engage in financial management, accounting, and budgetary and cost analysis.
  • Oversee overall financial management, planning, systems and controls.
  • Introduced extensive new checks and balances in financial management.
  • Provided financial management and analytical support services to Submarine Countermeasure Program Office of Naval Sea Systems Command.
  • Initiated and executed an in-house financial management system including onsite payroll processing.
  • Ground-Based Midcourse Defense -Financial management for large portion (app.

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5 Financial Management Jobs

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20. Quickbooks
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Here's how Quickbooks is used in Business Operations Manager jobs:
  • Perform financial accounting functions using QuickBooks software.
  • Maintained the organization's financial records, such as bookkeeping (via QuickBooks), contracts, and audits.
  • Managed day-to-day processing of accounts receivable and payable using QuickBooks Pro.
  • Managed finances of business utilizing QuickBooks to oversee profits and losses.
  • Utilized QuickBooks Accounting software to input expenses and reconcile accounts.
  • Developed personal computer skills in all Microsoft Office and QuickBooks.
  • Created Monthly Payroll and Productivity Reports (QuickBooks).
  • Set up and maintained QuickBooks for accounting and payroll.
  • Handle daily financial and accounting duties utilizing QuickBooks.
  • Installed QuickBooks and implemented full scale operation.
  • Managed accounts payable and accounts receivable for hotel operation and two sister condominium companies utilizing Quickbooks software.
  • Approve routine expenditures Manage Accounts Payable of departmental expenditures using QuickBooks
  • Managed all accounting functions utilizing Quickbooks.
  • Prepared and discusses the annual budget and general ledger with the senior management using accounting programs like Gamma SAP and Quickbooks.
  • Used Quickens and QuickBooks to manage payroll, Accounts, and money of small company.
  • Maintain all financial, bookkeeping and invoicing information with QuickBooks Online.
  • Process payables in QuickBooks; cut and issue checks.
  • Managed reporting using web tools - Expensify and QuickBooks.
  • Process account payables and receivables in QuickBooks.
  • Processed daily accounts payables and receivables, including payroll and vendor invoicing through Quickbooks.

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21. Key Performance Indicators
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Here's how Key Performance Indicators is used in Business Operations Manager jobs:
  • Presented key performance indicators and release metrics during post-implementation reviews to evaluate release quality, timeliness, and customer satisfaction.
  • Developed operational and financial key performance indicators and reporting both for upper management and client management resources.
  • Defined operational metrics and key performance indicators to establish goals and manage the business.
  • Analyzed trends for key performance indicators to identify correlations and drive improvement.
  • Deliver results as a Sales and Service leader by driving key performance indicators & brand loyalty through leading the brand associates.
  • Established and monitored clearly defined key performance indicators for all Business Operations staff to support best in class customer service.
  • Developed key performance indicators to assess the performance of each brand campaign on a rolling basis.
  • Selected key performance indicators and managed the development of BI tools to measure results/trends.
  • Updated/disseminated status reports, key performance indicators (KPI's) and executive dashboards.
  • Implemented metrics and key performance indicators to identify track and mitigate risk to releases.
  • Manage, monitor, review & report group activity against Key Performance Indicators.
  • Drive key performance indicators and brand loyalty by leading through my team.
  • Developed budgets and key performance indicators for $640M sales region.
  • Monitored key performance indicators weekly for 7 plants worldwide.
  • Key performance indicators and performance analytics
  • Establish process and business results metrics, key performance indicators (KPIs) and scorecards.

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3 Key Performance Indicators Jobs

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22. Vendor Relations
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average Demand
Here's how Vendor Relations is used in Business Operations Manager jobs:
  • Develop new vendor relations while enhancing existing relationships to ensure optimum price and desired delivery of goods and services.
  • Managed outside vendor relations, physical security, and facilities management for seven office locations nation-wide.
  • Build and maintain internal/external vendor relationships to provide a seamless experience.
  • Maintain vendor relations and negotiate mobile satellite service and equipment pricing.
  • Maintain and establish vendor relationships by utilizing excellent communication skills.
  • Managed vendor relations for suppliers including a key international partner.
  • Negotiated equipment purchases and facilitate vendor relations.
  • Managed vendor relationships and vendor selection process.
  • Managed new business development and vendor relations.
  • Negotiated benefits contracts/renewals and managed vendor relationships.
  • Handled vendor relations and facilities management.
  • Reviewed vendor relationships and in-house resources.
  • Serve as main point of contact in establishing profitable vendor relationships and negotiating contracts to reduce supply and inventory holding cost.
  • Manage workers and vendor relationships while overseeing daily operations, payroll, inventory, and purchasing.
  • Manage over 50 vendor relationships with an annual operating budget of $350K.
  • Manage vendor relations, negotiate contracts, and set up vendor pay.
  • Managed vendor relationships: negotiate, renew, and discontinue vendor contracts.
  • Established vendor relationships to enhance school's mission and standards.
  • Negotiate contracts with new vendors and maintain vendor relationships.
  • Manage all business functions including facilities management, purchasing & inventory, vendor relationships, budget, payroll, and accounting.

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23. Management System
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average Demand
Here's how Management System is used in Business Operations Manager jobs:
  • Maintain a cash management system to meet disbursement requirements including PeopleSoft approvals, invoice coding and purchase order accruals.
  • Managed integration of marketing programs for Buick Motor Division leveraging its relationship marketing database and lead management system
  • Reduced breakage by over 15% via implementation of an enterprise-wide inventory control and management system.
  • Developed a management system that effectively monitored progress toward achieving goals and improving partner satisfaction.
  • Established and maintain electronic management system for all incoming and outgoing correspondence.
  • Controlled and managed Learning Management System and customer support for North America.
  • Designed a more efficient and cost-effective logistic order management system.
  • Maintain accounting and records management system to accelerate execution process.
  • Acquired and utilized skills in PAMS-Petroleum Accounting Management System.
  • Implement Total Quality Management systems and strategies.
  • Established contacts with outside vendors for material management needs; prepared a success proven par level material management system.
  • Worked to streamline and correct the program processes to introduce the Boeing Integrated Management System requirements and better-cost controls.
  • Developed and maintained reporting management systems used to evaluate sales on a daily, weekly and monthly basis.
  • Managed a team of 4 Data Specialists who maintained content for the order management system.
  • Project Manager for the research, purchase and implementation of a Human Resources Management System.
  • Implemented IT systems to support Point of Sale and Menu Management Systems.
  • Supervised the design and development of an online learning management system.
  • Order entry and daily audits of internal customer management system.
  • Facilitated smooth company transition from outdated spreadsheet-centric and inefficient set of software programs to an integrated management system.
  • Designed and launched Process Centralization Project to align with the Cisco Business Management System resulting in increased efficiencies.

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102 Management System Jobs

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24. Day-To-Day Operations
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Here's how Day-To-Day Operations is used in Business Operations Manager jobs:
  • Cleared dealership-to-dealership roadblocks that ensured seamless delivery of projects and services resulting in less disruption day-to-day operations between locations.
  • Managed all day-to-day operations including staffing decisions and performance evaluation for the company's 100 person internal advertising agency.
  • Managed the day-to-day operations of business, including exceptional customer service and support.
  • Oversee the day-to-day operations of a successful family owned and operated restaurant.
  • Managed firm's fiscal day-to-day operations, including accounts receivable/payable and payroll.
  • Included assisting interim CIO in day-to-day operations for information services.
  • Manage day-to-day operations of 53 single family and multifamily residences.
  • Support Vice President in day-to-day operations.
  • Managed day-to-day operations and planning for Corporate Marketing with staff of 3 responsible for Operating and Capital plans.
  • Manage day-to-day operations for a social service company offering professional training, human services, and counseling services.
  • Owned full P&L responsibility while directing the full scope of the organizations day-to-day operations and management.
  • Oversee day-to-day operations at stores and be responsible for the execution of the business across 5 stores.
  • Evaluated personal and certifications of all employees to ensure they are fit to perform day-to-day operations.
  • Managed overall day-to-day operations of New York and LA offices including facilities and HR services.
  • Ensured that the day-to-day operations of a business run smoothly.
  • Managed day-to-day operations of inside store and gas station.
  • Served as LGS business operations manager with responsibilities for program management, business development, and day-to-day operations of LGS.
  • Maintained day-to-day operations of a growing business focusing on neuropsychological testing, forensic expert testimony, and psychology practice.
  • Directed day-to-day operations: delivering revenue goals within budget, managing technical deliverables, and ensuring customer satisfaction.
  • Directed the day-to-day operations for Groop Concepts and its staff.

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25. Inventory Control
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average Demand
Here's how Inventory Control is used in Business Operations Manager jobs:
  • Provided warehousing and inventory control support to maintain service levels and inventory turns.
  • Navigated sales forecasts and inventory control of product.
  • Inventory and inventory control, analysis.
  • Engaged in procurement and inventory control management and ensured that product was received on the JIT model, according to run-rates.
  • Implement infrastructure operating plans to ensure testing, maintenance, repair, inventory control procedures and appropriate security are in place.
  • Managed day to day business operations including; Accounts Receivable, Accounts Payable, Payroll, Human Resources and Inventory Control.
  • Designed and implemented inventory control processes for over $5 million of rental audio/visual equipment located at 5 separate facilities.
  • Directed the day to day operations of delivering orders on time, product inventory control and overall customer satisfaction.
  • Perform business functions of inventory control, restock, cost negotiation, and accounts payable and receivable.
  • Supervised and delegated tasks to a 70-member staff (schedulers, inventory control, production).
  • Manage and maintain inventory control and handle the procurement of office supplies and all store inventory.
  • Inventory control, vendor contracts, payments, inspections, Verification of all Vendor insurance requirements.
  • Trained others in the use of software for purchasing, shipping, receiving and inventory control.
  • Reduced carrying value of inventory by almost 30 % by refining the inventory control system.
  • Increased gross margin by 25% by designing inventory control system for high-value product.
  • Provided outstanding invoices, light bookkeeping and inventory control.
  • Created inventory control and vendor analysis reports to monitor cycle counting and product loss on perishable goods with semiweekly inventory turns.
  • Provide leadership short term forecasts, inventory control, shipping performance and customer satisfaction metrics.
  • Inventory control, reporting of all ingoing and outgoing products and materials.
  • Inventory Control Sales Reporting Production Scheduling Raw Material Scheduling Primary Liaison between Sales Group and Company Operations

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12 Inventory Control Jobs

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26. ERP
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average Demand
Here's how ERP is used in Business Operations Manager jobs:
  • Organize and interpret financial and performance data to explain complex business trends and provide strategic business recommendations.
  • Assisted with development of Enterprise Command Center for managed operations supporting Diversified customer base.
  • Led 13-month conversion of legacy systems to enterprise-wide portfolio management system Clarity.
  • Translate business requirements into software change requests to ERP application developers.
  • Interpreted control procedures and directives for line management.
  • Served as French/Persian/English translator and interpreter.
  • Created a governance council to manage the content delivery and review non-standard requests for changes to all enterprise Internet portals.
  • Train employees on the use of Microsoft Word, Excel, PowerPoint and Outlook including shared calendars and contacts.
  • Integrated business and financial operations into the ERP system, which improved governmental compliance, and performance metric reporting.
  • Extract report data from Produce Pro ERP software to verify the accuracy of purchase orders and sales orders.
  • Directed a team of CSC Business Operations Specialists - managed routing and call alignment for enterprise.
  • Value Analysis Committee Leader; Developed, Interpreted & Enforced Policies, Productivity & Operational Issues.
  • Selected as IDS Steering Group Chairman for implementation of enterprise production scheduling system.
  • Provided Guidance, Data Analysis, Interpretation, Financial Projections & Accounting Reports.
  • Manage planning, budgeting and forecasting for all North America enterprise services.
  • Interpreted departmental policies and procedures for staff and public.
  • Designed departmental resource webpage with publication on internal company website for enterprise-wide engagement with our departments.
  • Utilize internal ERP system overseeing a multitude of transactional activities.
  • Process Monitoring, Chromatography Data Acquisition, ERP, CMMS, EDMS, and LIMS.
  • Act as project manager/lead to implement Allscripts Enterprise PM to over 200 personnel.

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30 ERP Jobs

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27. Inventory Management
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average Demand
Here's how Inventory Management is used in Business Operations Manager jobs:
  • Manage the business strategies supporting the order management commit /allocation process, inventory management and optimization and product life cycle planning.
  • Launched location reorganization that required new staffing, marketing outreach, operations and processes reorganization and streamlined inventory management.
  • Created and developed corporate standard specifications for Lines Down, Lead-Time Improvements, Inventory Management and Target Maintenance.
  • Lead contact for Supply Chain engagements with customers for forecasting and inventory management applications.
  • Supported procurement, inventory management, quality systems, and environmental health & safety.
  • Negotiated and implemented a global logistics program, which included lean inventory management.
  • Managed all optimization projects concerning inventory management, procurement and warehouses.
  • Transitioned manual inventory management system to automated inventory control system.
  • Worked on vendor/Inventory Management & commodity analysis to ensure profitability.
  • Monitored regional asset inventory management.
  • Performed as 2nd line manager for 50+ employees to support services contract and inventory management for Northwest region.
  • Managed all staff, inventory management, marketing, day to day operations and scheduling.
  • Practiced account billing, invoicing, postage reconciliation, quality control, and Inventory management.
  • Implemented ERP system along with part number creation and inventory management controls.
  • Inventory Management, which includes, placing and receiving orders.
  • Inventory Management, and payroll.
  • Developed and implemented analytical tools (excel) to improve overall inventory management of core products.
  • Perform/implemented all 401K/healthcare administration, payroll, inventory management, and supervise all audit procedures.
  • Supervised company accounting and financial reporting with Quickbooks and TM1 for AP/AR/Payroll/General Ledger/Inventory management.
  • Inventory management within a just in time (J.I.T) methodology.

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7 Inventory Management Jobs

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28. Special Projects
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Here's how Special Projects is used in Business Operations Manager jobs:
  • Provided project management and tracking and conducted special projects involving risk analysis to determine impact to services and profitability.
  • Managed and supported editorial operations such as budget, content acquisition, editorial business plans and special projects.
  • Collaborate with operational departments to ensure availability of resources and support for special projects.
  • Assisted Chief Financial Officer with additional administrative duties and special projects.
  • Participated in special projects as required.
  • Coordinated and managed special projects.
  • Review and adjust the organization to assure the resources are allocated for both daily performance and special projects.
  • Manage social media accounts to increase visibility of special projects and continue growing fan base.
  • Maintained database system to access large volumes of data for special projects and financial reports.
  • Assist with strategic planning and special projects as required and any other duties as assigned.
  • Lead special projects in addition to normal workload- website descriptions and growing zone tables.
  • Manage special projects at the request of the Service Line Administrator and/or Medical Director.
  • Assisted and directed special projects as needed by the Center's executive officers.
  • Created a department of special projects and oversaw all projects to completion.
  • Worked with the Toronto location (headquarters) on special projects.
  • Delegate assignments and special projects; monitor employee caseloads.
  • Assist area and/or market for special projects.
  • Assisted in TPO initiatives and special projects.
  • Conducted Special Projects & Other Duties as Assigned
  • Developed and supported special projects such as our Native Teacher volunteer program and STIKES Medical Teaching Program in Denpasar.

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25 Special Projects Jobs

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29. Operational Efficiencies
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average Demand
Here's how Operational Efficiencies is used in Business Operations Manager jobs:
  • Partner with cross functional departments (Technical Operations/Customer Service/Marketing) to, improve operational efficiencies and deliver a superior customer experience.
  • Explore technology currently being used and evaluate additional technology for expansion of services or increased operational efficiencies.
  • Drive operational efficiencies through customer-focused process improvement metrics, utilizing Lean principles.
  • Establish and implement strategies to achieve operational efficiencies.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Lead initiatives to continually improve operational efficiencies.
  • Drive profitable sales growth through operational efficiencies and talent development of the store team.
  • Drive profitable sales growth through operational efficiencies.
  • Monitored and reviewed company and functional operating targets in an effort to drive increased operational efficiencies.

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30. Staff Members
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low Demand
Here's how Staff Members is used in Business Operations Manager jobs:
  • Consulted with staff members offering expert knowledge of the Database Management System supporting aircraft flight operations.
  • Served as mentor/coach to staff members and volunteers to achieve their personal, professional, and company's growth.
  • Managed daily task delegation, employee scheduling, training, recruiting, hiring, and evaluating of staff members.
  • Established and implemented departmental policies, goals, objectives, and procedures, conferring with staff members as necessary.
  • Coach and mentor 15+ staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Managed and directed a team of 8 staff members including training, scheduling, and annual evaluations.
  • Served as liaison among technical and functional staff members in the development and upgrade of information systems.
  • Directed staff members in performing financial analysis resulting in recovering over $2.5M of additional fees.
  • Managed two school operations staff members at a first year elementary school serving 200 students.
  • Plan annual competencies and in-service training as well as education plans for all staff members.
  • Scheduled, trained, and reviewed performance for one full-time and three part-time staff members.
  • Provided customer service to integrating staff members and consultations on new processes and tools.
  • Hire, terminate, and discipline internal and external staff members.
  • Streamlined processes for staff members to promote work flow efficiency.
  • Managed all accounts and coordinated between 75-300 field staff members.
  • Established policies and procedures previously planned with staff members.
  • Hired, trained and managed staff members.
  • Supervised 2 office staff members.
  • Assisted in managing and delegating administrative tasks to 18 staff members Worked directly with national advertisers on their advertising campaigns
  • Highlighted Contributions: Recruited, hired, and trained two staff members to provide excellent service to clients.

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205 Staff Members Jobs

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31. Osha
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low Demand
Here's how Osha is used in Business Operations Manager jobs:
  • Formulated safety policies and procedures for the dealership in compliance with local, state, and federal OSHA rules and regulations.
  • Educate clients on OSHA compliance guidelines and federal safety regulations for firearms, power plant, and wildlife matters.
  • Ensured compliance with health, safety, The Joint Commission, OSHA, and industry regulatory agencies.
  • Ensured compliance with governing rules and regulations for OSHA, labor relations and Equal Opportunity.
  • Establish policies and procedures for OSHA, and ISO safety health environmental and safety standards.
  • Assured OSHA, DOT and business code of conduct policies and regulations were in compliance.
  • Investigate, analyze, purchase, and administer health insurance; verify OSHA compliance.
  • Conducted emergency drills and facility inspections to insure compliance with State and OSHA regulations.
  • Reviewed OSHA logs for injury and analysis and implemented best practice improvements.
  • Maintain OSHA safety records and ensure facility's cleanliness and safety.
  • Trained Consumer, Business and Tech support on OSHA safety requirements.
  • Verify OSHA rules and regulations are followed without deviation.
  • Operated and responsible for being in compliance with OSHA.
  • Received OSHA's SHARP award for 6 consecutive years.
  • Designed safety program based on OSHA standards.
  • Respond to discrepancies and follow up regarding audits, CAR's, QAR's, OSHA, EHS, etc.
  • Ensured compliance with all OSHA, EEOC, FML, HIIPPA and employment law adherence.
  • Established Company Safety Policies, Training, and Record keeping to ensure OSHA compliance.
  • Managed and audited workers compensation, OSHA compliance, and other state regulatory compliances.
  • Managed D.O.T and OSHA requirements for vehicle fleet and warehouse locations.

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36 Osha Jobs

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32. CRM
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low Demand
Here's how CRM is used in Business Operations Manager jobs:
  • Managed and implemented Sales Force-Volusion-SABA CRM system.
  • Develop training tutorials, train and guide C12 Chairs and home office staff on training modules and updates of CRM database.
  • Managed overall business operations including AR procedures, CRM database maintenance, calendar of client and market activities, etc.
  • Work with C12 marketing team and CRM developers to increase database services and execution of C12 marketing plan.
  • Monitored CRM opportunity database monthly to ensure any material changes to budget assumptions were reflected in the forecast.
  • Compiled and facilitated weekly and monthly reporting metrics for both CRM and Acquisition projects for executive review.
  • Improved Customer Support efficiency by consolidating CRM suite of tools.
  • Created and regularly maintain our CRM database.
  • Implemented CRM system and more.
  • Worked with internal Project Team to convert to Siebel CRM system over a 9- month period MARCOM Manager.
  • Led the implementation, configuration, data integration and training of the Southware CRM Software Suite.
  • Transitioned teams to new Salesforce CRM platform that utilized Skill Based Routing (SBR).
  • Researched New Business Application such as Accounting, CRM, LAN, Website Dev.
  • Served as team lead on 18 month CRM conversion from Goldmine to Salesforce platform.
  • Act as Client facing Support Manager for all Salesforce CRM related activities.
  • Managed CRM integration of Redtail Technologies.
  • Managed operations and customer service conversion to new eCommerce platform and CRM integration and call center setup for 5 eCommerce channels.
  • Logged and tracked all new partnerships in Salesforce and Capsule CRM Business operations.
  • Conceptualized Salesforce CRM processes to create efficiencies.

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21 CRM Jobs

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33. Executive Management
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low Demand
Here's how Executive Management is used in Business Operations Manager jobs:
  • Coordinated executive management travel arrangements.
  • Led senior management group in due diligence to determine asset manager and present recommendations to executive management and board of directors.
  • Interacted with executive management, Health Services Administrator, Medical Director and Director of Nursing to accomplish departmental goals and objectives.
  • Communicate planning objectives with warehouse and fleet management to optimize strategic goals with sales and executive management.
  • Analyzed financial reports from corporate finance and provided month-end result reports to executive management.
  • Influenced executive management on strategic approaches to improve division productivity and overall profitability.
  • Prepared and presented the annual budget and quarterly business reviews to Executive Management.
  • Analyzed and recommended improvements to executive management on internal procedures and methods.
  • Communicated with shareholders and executive management to solve financial and operational issues.
  • Provided financial and operational weekly reports to executive management.
  • Prepared and analyzed on a monthly basis a Budget vs Actual revenue and cost analysis and presented data to Executive Management.
  • Company went out of business- laid off Executive management support to VP of Engineering & Operations (200+ staff).
  • Worked cooperatively with Executive Management, R&D, and Regulatory Affairs to develop and maintain critical production schedules.
  • Supported the needs of key global internal stakeholders: Sales, Marketing, IT, Executive Management and Finance.
  • Presented P&L reports, quarterly reviews, and weekly forecast to executive management team.
  • Prepared and presented to Executive Management monthly Order, Sales, EBIT, and Cash.
  • Operated the Aloha POS System and developed sales and labor reports for executive management.
  • Prepared financial and administrative reports for executive management on budgets of nearly $7.5M.
  • Worked closely with Executive Management and the Board of Directors to execute the company's strategic plan and growth model.
  • Streamlined executive management team's process to develop roadmap for expansion and gearing up for full-scale production mode.

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2 Executive Management Jobs

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34. Business Office
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low Demand
Here's how Business Office is used in Business Operations Manager jobs:
  • Managed the operational activities and services for the Division of Laboratory Animal Resources business office and other divisional areas.
  • Managed daily administration of accounts payable and accounts receivable for business office.
  • Managed business office personnel for 9 physical therapy clinics.
  • Centralized and restructured a Business Office eliminating multiple positions per school saving the organization $325,000.00 per year in administrative salaries.
  • Direct supervision of IT staff (2), Business Office/Human Resources administrative assistant, and aftercare staff (4).
  • Directed the daily activity for the Business Office staff including: scheduling, hiring, payroll, performance management and appraisals.
  • Created and implemented a freestanding business office which achieved Return on Investment (ROI) three months ahead of schedule.
  • Supervised daily business office functions including the management of registration, cash posting, patient accounting and PBX departments.
  • Provided overall management of the Business Offices' (5 district office operations) in the Western Region.
  • Streamlined business office functions - able to reduce resources, eliminate overtime and improve efficiency and accuracy.
  • Plan, administer and direct all services rendered in the business office for revenue cycle management.
  • Oversee successful management of Records, Service Desk, Fleet Operations, and Business Office.
  • Recruited to establish business office functions and operations for one of HP's major accounts.
  • Acted as Business Office Systems Manager as well as Basic Education Data Systems Administrator.
  • Organized and directed business office and governance functions, processes, and procedures.
  • Developed process and procedures to accomplish the goal of the Central Business Office.
  • Managed 18 business office employees at 6 regional surgery centers.
  • Reviewed business office policies and procedures Made and implemented recommendations for improvement
  • Headed all of the internal bookkeeping and business office management.
  • Key Achievements: Managed business office and implemented new business processes to enhance business and operational services.

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17 Business Office Jobs

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35. Internet
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low Demand
Here's how Internet is used in Business Operations Manager jobs:
  • Involved in all business activities including securing financing for future projects, distribution and internet marketing.
  • Coordinated marketing campaigns by creating advertisement and promotions through broadcasting and internet advertising.
  • Maintained internal departmental Internet site, including website development and content management.
  • Developed the business plan, financial forecasts, company incorporation, and legal set-up for an internet start-up company.
  • Supervised all communication and outreach strategies to parents through Local Newspapers, the Internet and via telephone.
  • Project manager on all aspects of franchise build-out: decor selection, furniture, phone/internet service etc.
  • Set up new accounts for all local accounts, water and sewer accounts and internet accounts.
  • Contributed to the development and design of a web based application to manage Internet store orders.
  • Handled & delegated arrangements for product development & merchandising for internet & retail sales.
  • Oversee multiple formats of Advertising including Print, Television Internet, and Social Media.
  • Generated invoices for local accounts, internet accounts and water and sewer accounts.
  • Managed operations of a start-up business to sell insurance via telephone and internet.
  • Managed and optimized efficiency of New York City's Internet Security team.
  • Created all company documentation for Internet training courses using MS PowerPoint.
  • Created the first comprehensive cohesive catalog and Internet site.
  • Assist with internet and social marketing strategies.
  • Led Internet marketing and e-commerce strategy worldwide.
  • Developed marketing presence on the internet.
  • Initiated and implemented process to improve internet activations resulting in over $100,000 savings per month for the company.
  • Led two project teams to expand internet presence and develop companywide marketing and publicity.

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10 Internet Jobs

No jobs at selected location

36. Performance Reviews
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low Demand
Here's how Performance Reviews is used in Business Operations Manager jobs:
  • Performed periodic performance reviews, to compare targets achieved against established goals and provided feedback to management.
  • Provided comprehensive written qualitative semi-annual feedback and performance reviews to include corrective actions.
  • Conducted performance reviews, recommended promotions and salary changes.
  • Developed and implemented Employee Quarterly/Annual Performance Reviews.
  • Developed staff manuals, conducted training, and supervised employees, including hiring, interviewing, salary increases and performance reviews.
  • Created Weekly and Monthly Performance Reviews for the Analysts that helped them monitor their own performance on a regular basis.
  • Provided guidance and direction to staff including hiring, corrective action, staff development, goal formulation and performance reviews.
  • Prepare Statements of Works, cost estimates, project plan, tracking, technical specification and performance reviews.
  • Organized performance reviews, training, and scheduling for employees, directing all aspects of human resources.
  • Oversee the IS administrative team with responsibilities for hiring, mentoring and completing yearly performance reviews.
  • Conducted performance reviews, career development/goal planning, recognized achievement, and prompted employees.
  • Conducted PBC/IDP and performance reviews and communicated results to ensure client satisfaction.
  • Communicated results for use in quarterly reviews and VP performance reviews.
  • Lead status meetings, performance reviews, team building events.
  • Managed personnel hiring, separations, and performance reviews.
  • Evaluated employee's performance by conducting annual performance reviews.
  • Conduct mid-year and annual performance reviews with employees.
  • Lead Business performance reviews with top management.
  • Performed weekly and monthly performance reviews utilizing KPIs and other measuring tools.
  • Mentored FTEs, provided career counseling and conducted performance reviews.

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4 Performance Reviews Jobs

No jobs at selected location

37. Expense Reports
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low Demand
Here's how Expense Reports is used in Business Operations Manager jobs:
  • Reviewed budgetary information, interpreted financial data, monitored expense reports, and performed financial analysis and forecasting.
  • Performed cost-benefit analysis on internal programs, monitored expense reports, and addressed budget matters.
  • Processed monthly expense reports reflecting supporting documents and budget codes.
  • Processed expense reports and prepared weekly production incentive reports.
  • Maintain company purchasing card, approve/deny purchase request, and submit monthly expense reports.
  • Prepared accounts payable, accounts receivable, employee expense reports and end-of-year budget preparation.
  • Processed all US purchase orders, invoices, expense reports and vendor checks.
  • Supervised day-to-day activities of developers, approved time sheets and expense reports.
  • Monitored expense reports, daily reports, and employee evaluation reports.
  • Balanced school expense reports (Galaxy Reports) with school expenditures.
  • Processed employee expense reports and assisted employees with expense reporting questions/issues.
  • Prepared and reviewed monthly budget and expense reports.
  • Assist accounting with AR/AP and monthly expense reports.
  • Processed and approved all expense reports.
  • Provide CEO administrative support in areas of expense reports and approvals, calendar management and complex travel arrangements.
  • Supervised 5 accounting clerks, relating to invoicing, purchasing, expense reports, and payment transactions.
  • Supervised administrative office functions including payables, purchasing, expense reports, and travel information.
  • Process station management expense reports Created budgets and forecasts for local station.
  • Prepare, review and run timecard and expense reports for accuracy; and assist with DCAA timecard floor checks.
  • Review Budgetary information Interpreting financial data Monitoring expense reports Collecting on customer debt

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38. Sigma
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low Demand
Here's how Sigma is used in Business Operations Manager jobs:
  • Implemented six sigma methodologies within manufacturing and business operations.
  • Project Management following Six-Sigma principals.
  • Established operational objectives and work plans by using the Six Sigma process to establish strategic goals for all departments company wide.
  • Headed the Lean Six Sigma program for the Organization which included over 15 projects and $25m in revenue.
  • Direct strategic planning, business planning and operations of the Clinic, Outpatient Program and Lean Six Sigma projects.
  • Earned Boeing Six Sigma Green Belt and was an active member of the Process Improvement Team.
  • Utilize Six Sigma Lean business practices to evaluate and establish superior customer service.
  • Created KPI metrics and control systems to allow Lean Six Sigma analysis.
  • Developed and managed Process Excellence Program implementing 10 Six Sigma Lean projects.
  • Identified significant savings and process improvements using Six Sigma / Lean.
  • Worked on Lean Six Sigma team to reduce controllable credits.
  • Lean Six Sigma & PMP certification program mentor.
  • Yellow belt Six Sigma training and projects.
  • Led operational performance to significant improvements through team building and lean/continuous improvement strategies including Kaizen, TQM and Six Sigma.
  • Participated in the creation of efficiencies in Job Process Setup utilizing and implementing Lean Six Sigma methodologies
  • Engaged leadership for alignment on ratification and implementation Lead six sigma implementation.
  • Directed alpha, beta, and pilot programs while guiding Digital Six Sigma (DSS, 6 ) analysis across lines.
  • Led team of 6, Six-Sigma black belts for Cordura nylon fiber brand.
  • Managed rollout of various customer centric initiatives through utilization of project, PMO and six sigma methodologies.
  • Received Alpha Sigma Lambda Society Membership- Distinction Shasta College, Redding, CA 3.87/4.0 GPA.

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10 Sigma Jobs

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39. Customer Base
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low Demand
Here's how Customer Base is used in Business Operations Manager jobs:
  • Develop and monitor content on company website including revisions and updates increasing customer base visibility and client engagement.
  • Communicated improvements to our customer base and incorporated feedback to further improve the service delivery process.
  • Maintained successful network of internal and external customer base.
  • Coordinate with all internal and external teams to ensure effective, efficient and timely deliverable for the entire customer base.
  • Solved new product strategies preventing negative impacts to organization and customer base while getting the products to market faster.
  • Created innovative programming and specials to increase customer base and boost revenue in all areas while reducing expenses.
  • Increased revenue & customer base by developing a sales campaign of cold-calling, electronic media & promotional offers.
  • Subject Matter Expert on external client's product offerings, their customer base and their goals for growth.
  • Increased monthly sales by 35% by implementing strategies to develop and expand existing customer base.
  • Worked with sales and supplier to create workshops and seminars pertinent to the customer base.
  • Established initial customer base through both social media and grass roots marketing throughout the community.
  • Catapulted volume by boosting the size of the customer base and cutting customer churn.
  • Charged with increasing sales in major accounts while expanding local customer base.
  • Implemented marketing strategies which resulted in growth of customer base.
  • Developed and grew customer base by 500.
  • Targeted new customer base and advertising.
  • Expanded customer base by 10%.
  • Key Accomplishment: Helped grow customer base exponentially and maintained 91% customer retention rate over a 4-year period.
  • Lead a team of 18 Disbursing Officers through all Fiscal and Military Pay processes for a 18,000 customer base.
  • Implemented marketing strategies resulting in a 97% growth of customer base and 83% customer retention.

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7 Customer Base Jobs

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40. Company Policies
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low Demand
Here's how Company Policies is used in Business Operations Manager jobs:
  • Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of administrative staff in accordance with company policies.
  • Monitored Insurance criteria was followed allowing billing as well as company policies and procedures were followed.
  • Established and implemented company policies, procedures and training materials.
  • Improved internal communication and created awareness of company policies/updates/changes.
  • Created and administered company policies and procedures.
  • Develop company policies and strategic business plans, as well as brand company by designing logo and business communication materials.
  • Develop and implement company policies along with user manuals that include Employee Manual, Safety Manual and Operations Manual.
  • Scheduled and conducted training meetings to ensure that all staff were up to date on company policies and procedures.
  • Engaged employee relations to reach performance goals and to ensure loyalty to company policies and standards.
  • Led executive team in development, implementation and maintenance of company policies, procedures and strategies.
  • Ensured accurate and compliant A/P files and records in accordance with company policies and government regulations.
  • Assisted in the development, implementation, and administration of company policies and procedures.
  • Communicated company policies and goals to all levels and departments of the work force.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Design and implement improved processes and operational policies; plus enforce company policies.
  • Complied with all Company policies as well as all applicable regulatory agencies.
  • Evaluate and train employees on company policies and procedures.
  • Directed administrative support for global SANergy business to ensure compliance with company policies/procedures.
  • Ensured departmental compliance with company policies and monitored compliance with regional accreditors.
  • Established all company policies and procedures, including pricing, marketing, accounts payable/receivable, packing and shipping.

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53 Company Policies Jobs

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41. Financial Performance
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low Demand
Here's how Financial Performance is used in Business Operations Manager jobs:
  • Utilized strategic measures to identify and analyze diverse operational issues requiring reorganization in order to maintain financial performance and customer satisfaction.
  • Ensured ongoing communication with Management chain as well as Finance organization relative to all program financial performance issues.
  • Work with organization leaders to identify opportunities to enhance processes to improve financial performance and the customer experience.
  • Budget Management: Worked closely with co-owner to perform financial performance analysis & review and business planning/development functions.
  • Conducted detailed analysis of department financial performance with a particular emphasis on the use of external counsel.
  • Prepare and analyze reports needed by management to assess financial performance of facility.
  • Analyzed financial performance and streamlined operations in order to create more efficient processes.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Managed and reported all aspects of the accounts financial performance and profitability.
  • Demonstrated exceptional team building capability which ultimately lead to maximum financial performance.
  • Managed corporate patient care projects to improve processes and optimize financial performance.
  • Evaluate clinic financial performance and identify areas for opportunity and growth.
  • Oversee monthly and quarterly assessments and forecasts of company's financial performance against budget, financial and operational goals.
  • Provide accurate weekly forecasts of expected service, billing, and financial performance..
  • Managed Business Operations and financial performance of programs generating $200M in annual revenue.
  • Compiled, analyzed and interpreted the Division's financial performance data.
  • Advised management regarding accounting processes, findings, and financial performance.
  • Assist Project Leads in review of project financial performance.
  • Prepare short and long-term financial forecasts of financial performance for use with internal management and external parties.
  • Implemented expense control procedures that turned a projected breakeven financial performance into a $100K profit.

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219 Financial Performance Jobs

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42. Business Management
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low Demand
Here's how Business Management is used in Business Operations Manager jobs:
  • Directed all aspects of revenue recognition and trained/mentored field operating managers in business management principles.
  • Managed all aspects of real estate development, business management and construction operations.
  • General commercial real estate business management for 6-7 portfolio partnership groups.
  • Advanced knowledge in all aspects of business management, payroll processing, and budgetary information.
  • Created reporting tools for business management and audit control.
  • Cross-trained in virtually all aspects of Healthcare Business Management.
  • Provide business management expertise/analysis and interface with the COTRs and CO on AP.

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24 Business Management Jobs

No jobs at selected location

43. Information Technology
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low Demand
Here's how Information Technology is used in Business Operations Manager jobs:
  • Managed security policies and systems and develop, implement and monitor long-term information technology strategy to ensure improvements in the company.
  • Work with company clients to ingest and integrate clients required information technology to safeguard confidential client data.
  • Negotiated contracts and provided solution consulting and long-term information technology needs planning with dozens of clients.
  • Established and maintained company's information technology infrastructure, including software and hardware upgrades.
  • Manage and maintain budgets for marketing, information technology and overall operations.
  • Managed all information technology functions.
  • Oversee information technology, maintenance and renovations for the operations and works with outside consultant and vendors as needed.
  • Ensured that all computer equipment was provided within the Information Technology Department equipment standards and local office goals.
  • Serve as the information technology manager for the department.
  • Championed processes, practices and procedures to standardize information technology service delivery through qualified outsourced and multi-sourced IT services and support.
  • Oversee Testa Produce information technology, product inventory, marketing and pricing departments.

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132 Information Technology Jobs

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44. Performance Management
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low Demand
Here's how Performance Management is used in Business Operations Manager jobs:
  • Position included all aspects of staff and performance management, including the mentoring and development of several newly promoted Supervisors.
  • Involved in the re-engineering of department organizational structure processes to accommodate greater focus on customer and performance management.
  • Supported People Development processes including performance management, annual reviews, career development/mapping, integration of processes/programs.
  • Manage all HR functions including employee compensation, benefits, performance management, development and general administration.
  • Provided strategic planning, workforce planning, performance management, and objective development and management.
  • Provide departmental employee management to include hiring, annual employee evaluations and performance management.
  • Proved talent acquisition support strategies, performance management issues and conflict resolution issue.
  • Developed and implemented global wide Performance Management and Measurement System.
  • Provided employee coaching, performance management and human resource management.
  • Freight Forwarder and Broker operational performance management.
  • Developed and implemented a performance management program.
  • Implemented daily P&L process at the location and continuously work toward improving daily performance management systems.
  • Interview, recruit, coach, train, and mentor team members through performance management process.
  • Oversee payroll processing, staff training and development, performance management and policy compliance.
  • Supervised department staff, including hiring, training, performance management and safety issues/claims.
  • Facilitate training in performance management, setting goals, and giving feedback.
  • Exceeded expectation in 2012 Individual Performance Management (IPM).
  • Maintain performance management for all analysts on a monthly basis.
  • Supply Chain Performance Management Business Operations, Systems, & Supply Chain Analytics Purchased Services Assessment

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8 Performance Management Jobs

No jobs at selected location

45. Technical Support
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low Demand
Here's how Technical Support is used in Business Operations Manager jobs:
  • Monitored inventory and service and provide technical support to the purchasing director for all operational projects and cost effective processes.
  • Provided outstanding business, consulting and technical support for rural hospitals, clinics and imaging centers throughout Minnesota and Wisconsin.
  • Launched reorganization and restructuring to maximize profitability and technical support.
  • Acted as liaison between Senior Management, engineering team, technical support staff, IT, product/Help managers, and customers.
  • Provided high-level administrative and technical support to senior executives such as the Chief Executive Officer, and Chief Financial Officer.
  • Coordinated with other business operation support teams for training, quality review, compliance management, technical support and hiring.
  • Supported Customer Service, Inbound and Outbound Telesales, Human Resources, Back Office Operations, Claims and Technical Support.
  • Provided technical support, training, and consultation to corporate clients, end-users, and internal staff.
  • Managed a staff of 14 people including accounting, technical support, customer support, and consulting.
  • Worked with internal team of technical support and development engineers for client and corporate issue resolutions.
  • Manage 24x7 operations, 18 Technical Support Engineers, deliver 3-tier customer global networking support worldwide.
  • Provided marketing, public relations, and technical support for Global Fortune 500 pharmaceutical corporation.
  • Research, analyze and provide technical supports to various departments within the company.
  • Responded to both technical support and customer service inquiries.
  • Supplied technical support for imaging systems across client companies.
  • Provided technical support to team members.
  • Established framework to breakdown engagement phases and deliverables led data gathering effort and developed post launch technical support model.
  • Provided buy side financial and technical support in a $ 2 million overseas merge and acquisition process
  • Provide technical support for the company's custom forms, application and web site.
  • Managed Pharmacy system integrations and provided onsite technical support to interface engine connectivity with pharmacy robotics and secure automated dispensing units.

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53 Technical Support Jobs

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46. Annual Sales
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low Demand
Here's how Annual Sales is used in Business Operations Manager jobs:
  • Executed highly successful annual/biannual sales kick-off and award events.
  • Designed and implemented commission and bonus templates to document and calculate monthly, quarterly and annual sales commissions and bonus amounts.
  • Directed financial team in development, implementation, and management of annual sales targets, sales opportunity and problem project reviews.
  • Managed all stages of the financial operations for the EITS-Information Technology Agency- Enterprise Transport Management program with $120M annual sales.
  • Increased annual sales from $1.9M to $4.2M by introducing and selling new product lines of innovative technologies.
  • Increased annual sales by 20% through accurate forecasting of sales which ensured sufficient inventory to meet market demand.
  • Oversee as Financial Lead a commercial energy and IT portfolio with ~$100 MILLION total annual sales value.
  • Managed CTC's sales force that has grown from $700K to annual sales of one million dollars.
  • Managed and maintained $50,000,000.00 plus annual sales club in Laurel, MD and Tulsa, OK.
  • Compiled and analyzed financial and management reports on all NASA contracts ($120M annual sales).
  • Created and implemented Business systems resulting in a 23% increase in annual sales revenue.
  • Increased on-contract growth, generating as much as $173 million in additional annual sales.
  • Exceeded annual sales of $1 billion and established VCE as the No.
  • Projected and placed annual sales purchase agreements 6-9 months prior to market demand.
  • Ensured annual sales value increases by improving and expediting annual pricing process.
  • Increased annual sales from 4.4 million-7.2 million between 2009 and 2010.
  • Sole Program Manager for $50M+/annual sales business unit.
  • Compile and complete quarterly and annual sales reports.
  • Bootstrapped the US subsidiary, growing from 0 to 150 B2B customers and generating more than $5M annual sales.
  • Key Contributions: Drove annual sales from $60K to more than $500K.

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47. Customer Relations
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low Demand
Here's how Customer Relations is used in Business Operations Manager jobs:
  • Developed on-line scheduling and Customer Relationship Management tool for installers and salespeople to better manage customer contacts and scheduling.
  • Exercised change-oriented leadership while maintaining customer relations by paying attention to detail and projecting empathy to their needs.
  • Operated small business in hospital setting, boosting sales and customer relations while managing inventory and payroll
  • Ensured the operational efficiency of customer account management, customer relations functions and correspondence services.
  • Provided oversight for all major technology implementations, event management and customer relationship development.
  • Developed specific strategies and initiatives with the Customer Relationship Managers to reduce wireless churn
  • Managed customer relations for both domestic and international customers via phone and email.
  • Developed and maintained strong customer relationships.
  • Supervised day to day management (Staffing, Purchasing, training, cost control, advertising, customer relations and marketing)
  • Managed accounts receivable and customer relationship department comprised of both administrative and professional employees in support of $3B annual billings.
  • Create and maintain relationships with new and existing referral sources and accounts, utilizing customer relations management software.
  • Develop marketing strategies, systems for both poster-printing and event services, and customer relations policies.
  • Created and maintained consistent customer relationships for the overall barber shop for more than a decade.
  • Supported all sales and marketing and customer relations for all of Atlanta's food service departments.
  • Maintained daily correspondence records to monitor all customer relations activities done by phone and email.
  • Managed the customer relationship; provided weekly and monthly updates to business partners.
  • Managed customer relations; fielded inquiries from both existing and prospective customers.
  • Foster positive customer relations to retain and grow current business.
  • Enhanced customer relations and sales at Branson location to boost revenue by $300K.
  • Utilize Saleforce.com to captain initiatives in lifecycle management and customer relations.

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3 Customer Relations Jobs

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48. Facilities Management
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low Demand
Here's how Facilities Management is used in Business Operations Manager jobs:
  • Oversee the execution of company standard operating procedures, expense management, and facilities management.
  • Lead engineering operational support for Logistics, Transportation, Construction, and Facilities management.
  • Administered commercial leases for area properties housing all personnel and oversight of facilities management.
  • Established new Facilities Management Company to manage and operate the business.
  • Assist CEO; manage staff; Controller/Accounting Manager - prepare monthly financial statements; collections; investor relations; Facilities Management.
  • Led business development support, employee learning, facilities management and quality control.

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2 Facilities Management Jobs

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49. Contract Negotiations
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low Demand
Here's how Contract Negotiations is used in Business Operations Manager jobs:
  • Finalized contract negotiations and revisions of all manufacturing agreements by managing internal and external legal counsel interactions.
  • Facilitated contract negotiations and change orders, and coordinated project compliance reviews with corporate office contract professionals.
  • Managed all contract negotiations for dealership operations resulting in significant savings of over $90,000.00 annually.
  • Advised in contract negotiations and arrangements with independent contractors and faculty.
  • Participated in ongoing implant and surgical supply vendor contract negotiations.
  • Supported and attended contract negotiations for all contractual modifications.
  • Managed budgets, led site selection and contract negotiations, entertainment, travel logistics, meeting agendas and itineraries.
  • Develop and execute strategy for contract negotiations including contract type, price, delivery, payment terms and conditions.
  • Increased gross profits 23% month over month including a 9% decrease in spending during contract negotiations.
  • Participated in the Group's pricing strategies and contract negotiations which improved consulting profit margins by 15%.
  • Engaged in contract negotiations and/or perform research; developed marketing plans for new and existing service lines.
  • Worked closely with company president to partner with 3PL companies with dedicated lane bids and contract negotiations.
  • Served as team lead on contract negotiations with federal agencies and prime and subcontractors.
  • Represented the company in outside vendor service contract negotiations and partnerships for various services.
  • Price contract negotiations with potential clients, netting considerable profit for charter agreements.
  • Administered contract negotiations, created proposals and quotes for facility work needed.
  • Oversee lease/contract negotiations, preparation, and compliance.
  • Managed customer relationships including contract negotiations, contract deliverables, and operational reviews.
  • Facilitated all property management functions to include business support, building and maintenance,contract negotiations, and risk management.
  • Chair pre-bid meetings, provide presentations and perform contract negotiations.

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1 Contract Negotiations Jobs

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50. Variance Analysis
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low Demand
Here's how Variance Analysis is used in Business Operations Manager jobs:
  • Prepared monthly financial reports and budget variance analysis.
  • Performed and monitored all facets of monthly closing including, P&L's, variance analysis, forecasting and reporting.
  • Increased accurate revenue recognition by variance analysis, project budgets review, and cost controls via monthly reviews with project managers.
  • Do annual budget preparation and monthly variance analysis for OR, Sterile Processing, PACU and Pre-Eval Clinic.
  • Led six Directors and Managers over finance, budget variance analysis, spending approvals, and capital authorizations.
  • Expedited 10% savings on contractor spend through deep dive focus in monthly variance analysis reviews.
  • Developed annual budgets as well as maintained monthly variance analysis to ensure compliance with annual targets.
  • Developed Excel templates for budgeting, forecasting, reporting and variance analysis using advanced Excel skills.
  • Evaluated actual revenue and cost against both forecast and baseline budget and provided variance analysis.
  • Manage P&L activity and prepare monthly variance analysis reports.
  • Perform EAC analysis along with variance analysis in comparison to LRP.
  • Managed variance analysis and internal IPT metrics in DataDrill.
  • Assist in developing the annual operational and capital budget forperioperative services and complete monthly budgetary variance analysis.
  • Created various computer models and analytical tools to facilitate variance analysis.
  • Monitored and facilitated monthly close process and variance analysis, used Hyperion to update plan and actuals during planning process.
  • Prepared and presented monthly financials, projections, variance analysis and staffing requirement s. Oversaw independent contractor agreements.
  • Conducted monthly CPR variance analysis and preparation for 2 IPTs and reviewed CPRs and variance analyses prepared by the Subcontract Managers.

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9 Variance Analysis Jobs

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Business Operations Manager Jobs

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20 Most Common Skills For A Business Operations Manager

Financial Statements

22.6%

Business Operations

11.2%

Customer Service

10.7%

Ensure Compliance

10.6%

Business Development

5.0%

Human Resources

4.5%

Business Requirements

3.6%

Project Management

3.6%

Process Improvement

3.5%

Logistics

3.4%

Oversight

3.0%

Business Units

2.9%

Daily Operations

2.5%

Cost Savings

2.5%

Revenue Growth

2.3%

Action Plans

1.9%

Direct Reports

1.6%

Annual Budget

1.6%

Financial Management

1.6%

Quickbooks

1.5%
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Typical Skill-Sets Required For A Business Operations Manager

Rank Skill
1 Financial Statements 17.4%
2 Business Operations 8.6%
3 Customer Service 8.2%
4 Ensure Compliance 8.1%
5 Business Development 3.8%
6 Human Resources 3.5%
7 Business Requirements 2.8%
8 Project Management 2.7%
9 Process Improvement 2.7%
10 Logistics 2.6%
11 Oversight 2.3%
12 Business Units 2.2%
13 Daily Operations 2.0%
14 Cost Savings 1.9%
15 Revenue Growth 1.7%
16 Action Plans 1.5%
17 Direct Reports 1.3%
18 Annual Budget 1.2%
19 Financial Management 1.2%
20 Quickbooks 1.1%
21 Key Performance Indicators 1.1%
22 Vendor Relations 1.1%
23 Management System 1.1%
24 Day-To-Day Operations 1.1%
25 Inventory Control 1.0%
26 ERP 1.0%
27 Inventory Management 0.9%
28 Special Projects 0.9%
29 Operational Efficiencies 0.9%
30 Staff Members 0.9%
31 Osha 0.8%
32 CRM 0.8%
33 Executive Management 0.8%
34 Business Office 0.8%
35 Internet 0.7%
36 Performance Reviews 0.7%
37 Expense Reports 0.7%
38 Sigma 0.7%
39 Customer Base 0.7%
40 Company Policies 0.6%
41 Financial Performance 0.6%
42 Business Management 0.6%
43 Information Technology 0.6%
44 Performance Management 0.6%
45 Technical Support 0.6%
46 Annual Sales 0.6%
47 Customer Relations 0.6%
48 Facilities Management 0.6%
49 Contract Negotiations 0.6%
50 Variance Analysis 0.6%
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