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Job outlook for business operations managers in the United States
Business operations manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected business operations manager job growth rate is 6% from 2018-2028.
About 189,200 new jobs for business operations managers are projected over the next decade.
Business operations manager salaries have increased 4% for business operations managers in the last 5 years.
There are over 322,264 business operations managers currently employed in the United States.
There are 279,870 active business operations manager job openings in the US.
The average business operations manager salary is $91,511.
Are business operations manager jobs in demand?
Business operations manager job and salary trends over time
Business operations manager jobs over time
Business operations manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 322,264 | 0.10% |
| 2020 | 254,495 | 0.08% |
| 2019 | 260,201 | 0.08% |
| 2018 | 248,201 | 0.07% |
| 2017 | 240,295 | 0.07% |
Average business operations manager salary over time
Business operations manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $91,511 | $44.00 | +2.8% |
| 2024 | $88,978 | $42.78 | --0.1% |
| 2023 | $89,110 | $42.84 | +0.5% |
| 2022 | $88,651 | $42.62 | +1.1% |
| 2021 | $87,680 | $42.15 | +1.6% |
Business operations manager jobs by state
Most common states for business operations managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 457 | 66% |
| 2 | Montana | 1,050,493 | 399 | 38% |
| 3 | Nebraska | 1,920,076 | 716 | 37% |
| 4 | South Dakota | 869,666 | 323 | 37% |
| 5 | Alaska | 739,795 | 270 | 36% |
| 6 | Kansas | 2,913,123 | 989 | 34% |
| 7 | Iowa | 3,145,711 | 1,035 | 33% |
| 8 | Indiana | 6,666,818 | 2,024 | 30% |
| 9 | Missouri | 6,113,532 | 1,813 | 30% |
| 10 | Arkansas | 3,004,279 | 869 | 29% |
| 11 | New Hampshire | 1,342,795 | 391 | 29% |
| 12 | Ohio | 11,658,609 | 3,245 | 28% |
| 13 | Minnesota | 5,576,606 | 1,540 | 28% |
| 14 | Wisconsin | 5,795,483 | 1,583 | 27% |
| 15 | Kentucky | 4,454,189 | 1,164 | 26% |
| 16 | Nevada | 2,998,039 | 792 | 26% |
| 17 | Washington | 7,405,743 | 1,875 | 25% |
| 18 | Massachusetts | 6,859,819 | 1,744 | 25% |
| 19 | Michigan | 9,962,311 | 2,359 | 24% |
| 20 | Tennessee | 6,715,984 | 1,633 | 24% |
Most common cities for business operations managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Englewood | 4 | 12% | $61,824 |
| 2 | Frankfort | 3 | 11% | $58,937 |
| 3 | Juneau | 3 | 9% | $65,252 |
| 4 | Annapolis | 3 | 8% | $90,610 |
| 5 | Dover | 3 | 8% | $112,577 |
| 6 | Mountain View | 4 | 5% | $107,010 |
| 7 | Lansing | 3 | 3% | $69,304 |
| 8 | Hartford | 3 | 2% | $103,396 |
| 9 | Atlanta | 7 | 1% | $54,908 |
| 10 | Boston | 5 | 1% | $94,992 |
| 11 | Denver | 5 | 1% | $61,722 |
| 12 | Sacramento | 5 | 1% | $103,745 |
| 13 | Washington | 4 | 1% | $108,441 |
| 14 | Baton Rouge | 3 | 1% | $61,082 |
| 15 | Des Moines | 3 | 1% | $50,657 |
| 16 | Chicago | 6 | 0% | $71,471 |
| 17 | Indianapolis | 4 | 0% | $58,710 |
| 18 | Phoenix | 4 | 0% | $56,072 |
Business Operations Manager job outlook: Expert opinions
Our panel of business operations manager experts
Susquehanna University
Murray State University
SUNY Plattsburgh
University Of Puget Sound
Illinois Wesleyan University
Catawba College
Pennsylvania State University - Greater Allegheny
Landmark College
Northwestern Michigan College
University of West Georgia
Tiffin University
Brandeis University
Brandeis University
Montgomery College
Oklahoma Baptist University
The Touro College
Western Carolina University
Auburn University at Montgomery
Maryville University
Lauren Smith
Lecturer of Management & MarketingSusquehanna University
Business Administration, Management And Operations
What general advice would you give to a Business Operations Manager?
Lauren Smith: Lauren Smith advises graduates to actively engage in a dual pursuit of entrepreneurship and traditional corporate roles, emphasizing the importance of gaining diverse experiences.
What Business Operations Manager skills would you recommend for someone trying to advance their career?
Lauren Smith: Lauren Smith suggests that maximizing salary potential at the start of a career can be achieved by acquiring experience in different facets of business, such as entrepreneurship, corporate roles, and operational management.
What will help Business Operations Managers increase their earning potential?
Lauren Smith: Lauren Smith highlights the significance of skills in organizational management, operations, training development, and marketing, providing a well-rounded perspective on corporate dynamics.
Dr. Ben Littlepage
ProfessorMurray State University
Educational Administration And Supervision
What general advice would you give to a Business Operations Manager?
Dr. Ben Littlepage: I believe skills associated with organizational systems (e.g. procedures, processes) and hybridized management are essential for the field. Organizations (e.g. schools, institutions) will continue to be lean for a variety of reasons. The ability to achieve results by refining systems and maximizing resources cannot be understated. Hybrid work schedules and communication are not leaving education. Leaders that embrace hybridized technologies for assessment, employee satisfaction and development, and content delivery will remain competitive in the face of a private market looking to capitalize on laggard leaders.
What Business Operations Manager skills would you recommend for someone trying to advance their career?
Dr. Ben Littlepage: I recommend new graduates pursue opportunities that offer a tangible skill or experience. Be the 'yes' person in the office, even if there is not a monetary reward. You will eventually leverage those opportunities for a gain.
What will help Business Operations Managers increase their earning potential?
Dr. Ben Littlepage: Salary is maximized when leaders are sought after. Leaders who pursue meaningful experiences and remain 'market ready' are viewed as an asset to any organization. Leaders must carefully consider where the field is moving and respond.
What general advice would you give to a Business Operations Manager?
Dr. Kim Roberts: Business-related occupations offer attractive salaries and offer a variety of disciplines, such as accounting, contract management, cybersecurity, finance, human resources, logistics, marketing, management, operations, sales, and more. However, business careers are often demanding, requiring long work weeks and travel.
Skills
leadership
communication
innovation
adaptation
critical thinking
problem solving
emotional intelligence
empathy
teamwork
cultural competence
conflict management
ethics and social responsibility
What Business Operations Manager skills would you recommend for someone trying to advance their career?
Dr. Kim Roberts: Business professionals lead organizations by focused efforts that revolve around products/services, processes, and people. Business professionals work to ensure the firm's products and/or services meet customer expectations, with an eye toward an ever-changing market. They manage processes that produce or support the firm's products. This requires the ability to analyze data to make informed decisions, to drive continuous improvement, and to solve problems through critical thinking. Successful business professionals must also create climates that promote teamwork and foster collaboration.
What will help Business Operations Managers increase their earning potential?
Dr. Kim Roberts: Now is a good time to enter business professions because of the projected growth of employment opportunities. According to the Bureau of Labor Statistics, "Overall employment in business and financial occupations is projected to grow faster than the average for all occupations from 2022 to 2032." Furthermore, the growth of online learning and online degrees means a full-time job and family commitments are not roadblocks to earning a business degree.
Dr. Laurent Josien
Associate Professor, Chair of the Marketing and Entrepreneurship DepartmentSUNY Plattsburgh
Marketing and Entrepreneurship Department
What skills stand out on Business Operations Manager resumes?
Dr. Laurent Josien: Excel is an important skill to have. Having a certification is a big plus to have on your resume. Not a skill, but having some internship experience is also a high-value item on your resume.
What skills will help Business Operations Managers earn the most?
Dr. Laurent Josien: Software and/or coding skill is very valuable; Bloomberg Terminal Certification and the ability to use/understand software like Tableau or DOMO for business visualization/analytics will put you ahead of many applicants and get you higher-paid positions.
Andreas Udbye Ph.D.
Associate ProfessorUniversity Of Puget Sound
School of Business and Leadership
What skills stand out on Business Operations Manager resumes?
Andreas Udbye Ph.D.: In my main fields of expertise, supply chain management, and international business, it never hurts to point to accomplishments, successes, projects completed and targets achieved. My general experience, however, is that resumes must contain information on your hard and technical skills just to make it through the first cut and get the interview, and then your softer skills and personality can be brought to life during the actual interview. Most hiring managers tend to hire or recommend people based on whether they like their attitudes and see a good fit. In interview situations, it is often productive to bring up hobbies and activities that you are passionate about if you get a chance.
What soft skills should all Business Operations Managers possess?
Andreas Udbye Ph.D.: Collaboration and teamwork skills are crucial, as well as the ability to focus and meet deadlines. Although it is nice to mention that you are a good multi-tasker, most people are these days, and employers seem to like people who can stay the course and complete tasks on time and with high quality. Tenacity and accuracy are other attractive attributes.
What hard/technical skills are most important for Business Operations Managers?
Andreas Udbye Ph.D.: Job listings in supply chain management will typically list more technical skills than what can realistically be possessed by one person (SQL, Python, ERP, project management, etc.), but at a minimum, an applicant needs strong spreadsheet skills and at least some exposure to database management.
What skills will help Business Operations Managers earn the most?
Andreas Udbye Ph.D.: If you are only after the money, computer programming skills will most likely provide you with the most immediate payback, but not all of us like to be glued to the computer and keyboard all day, so being paid a little less for a job with more variety and interaction is probably worth it for most who aim for management or leadership positions in the longer run.
Carmela Ferradáns Ph.D.
Professor of Hispanic StudiesIllinois Wesleyan University
Hispanic Studies Department
What skills stand out on Business Operations Manager resumes?
Carmela Ferradáns Ph.D.: Communication, adaptability, problem-solving, critical thinking, self-awareness, leadership, self-reliance, cross-cultural understanding, creativity.
What soft skills should all Business Operations Managers possess?
Carmela Ferradáns Ph.D.: Communication, problem-solving, self-reliance.
What skills will help Business Operations Managers earn the most?
Carmela Ferradáns Ph.D.: Cross-cultural understanding and knowledge of a second language for sure; experience abroad.
Dr. Elizabeth Homan Ph.D.
Professors, Department ChairCatawba College
Theatre Arts
What soft skills should all Business Operations Managers possess?
Dr. Elizabeth Homan Ph.D.: Networking, networking, networking. And being a nice, friendly, honest human being. Flexibility and a level head in the face of persistent change. Resilience and an ability to work with the conditions in which you find yourself. Working with what you have, not what you wish you had.
What hard/technical skills are most important for Business Operations Managers?
Dr. Elizabeth Homan Ph.D.: Organization, written and oral communication, adeptness at social media. Ability to use and manipulate data.
What skills will help Business Operations Managers earn the most?
Dr. Elizabeth Homan Ph.D.: Being someone others want to work with again and again. The industry is small, and your reputation will either sink you or get you lots of work.
Bernie Cerasaro
Assistant Teaching ProfessorPennsylvania State University - Greater Allegheny
Business Department
What skills stand out on Business Operations Manager resumes?
Bernie Cerasaro: Skills employers would be looking for would be functional skills and interpersonal skills. Functional skills should stand out on a resume and be aligned to the business job in question. For example, if focused on marketing positions, marketing skills such as data analytics, market research, consumer behavior, global marketing, and professional selling skills would be areas for which employers would be looking. If the job market is looking for someone in accounting, then functional skills that would stand out would be intermediate financial accounting skills and courses on taxation and auditing. For those seeking positions in project management or supply chain management, skills that would stand out would encompass subject matter such as project management, portfolio management, operations planning and control, purchasing and materials management, and knowledge of ERP type systems and other business processes.
Skill sets can be enhanced via various types of certification. For example, those interested in accounting might pursue a CPA (Certified Public Accountant) license, which requires 150 credits. As most universities require 120 credits for a bachelor's degree in business, a CPA would require just an additional 30 credits, which students can start accumulating while still at college. Project management certification is also an opportunity to enhance the aforementioned skills and would certainly stand out on an applicant's resume. The Project Management Institute (PMI) promotes PMP certification, which validates that you are highly skilled in soft skills to lead project teams and have the required technical aspects of managing projects. Some universities are working with the PMI to have PMI-approved courses. Approved courses are used toward the PMP training hours required to sit for the exam. For example, Penn State University has received approval for two such courses, Portfolio Management and Organizations and Project Planning and Resource Management.
Due to the high rate of interaction with the global marketplace and the complexity of international business, managers are looking more closely at applicants who have some familiarity with global markets and international culture, such as applicants who may have study abroad experience, traveled internationally, speak a foreign language or have lived or worked in another country.
What soft skills should all Business Operations Managers possess?
Bernie Cerasaro: Soft skills or conceptual skills are critical in today's business world. Lack of such interpersonal skills is a major reason highly qualified professionals are not promoted (Lee, n.d.)
As a former recruiter for Xerox Corporation, I looked for problem-solving, decision-making, and time management skills. Problem-solving supports creativity allowing workers to evaluate and prioritize options to determine the best solution. Much time and money can be wasted in selecting the wrong option.
Proper decision-making allows companies to quickly react to internal problems, customer concerns, changing market trends, and the use of ever-advancing technology in the workplace. The increased use of empowerment in the workplace, which has been enhanced due to the pandemic, has allowed employees to make more decisions, which requires strong decision-making capability. In addition, the pandemic has caused many businesses to use alternate work structures such as working from home, leading to less direct supervision. Consequently, employers are looking for people who are self-motivated, self-directed, and who employ good time management skills.
Teamwork is one of the most commonly required skills in the work environment. The ability to work together is essential. Due to downsizing, there are fewer managers within companies. Since few individuals possess all the knowledge and skills needed, teamwork has become essential. Getting along and working together to achieve objectives and meet deliverables is critical to project completion. Managers are also looking to teams to provide a greater range of ideas and innovation. Teams can also motivate each other for the timely completion of tasks.
Conflict management enhances decision-making abilities and increases creativity which produces innovative solutions for ongoing problems. The ability to handle conflict productively helps solve problems resulting in demoralization, absenteeism, and turnover. Productive resolution of such problems leads to increased trust and increased employee involvement.
For those aspiring to management positions, leadership is key. Leaders need to promote the company's mission and vision among their subordinates. They need to influence employees to achieve goals by motivating them, resulting in a higher level of performance. This type of leadership is paramount in today's marketplace for company advancement, expansion, and survival.
Other important soft skills include verbal and written communication, persuasive skills, negotiation, and listening skills. Communication is vital to company performance. The ability of company personnel to communicate clearly, succinctly, and accurately will increase productivity. Good communication requires being observant of both verbal and nonverbal signals.
Persuasion and negotiation, two other soft skills, require good listening skills. In today's work environment, employees are no longer subject to a hierarchical structure, a structure of non-questioning of their manager's requests. This requires managers to be more persuasive. Negotiation is practiced by all of us on a day-to-day basis, and more so in business. Strong negotiation skills are essential internally (managers and employees) and externally (sales negotiations, contract negotiations, etc.).
We often forget the skill of listening, as most of us prefer to talk rather than listen. However, it is essential to understand what your company and customers want. This is not just "hearing" but actually practicing listening skills by asking questions, confirming content heard, and providing feedback. Listening requires effort; it requires concentration and attention to what is being said.
What hard/technical skills are most important for Business Operations Managers?
Bernie Cerasaro: Most technical skills required in today's marketplace are associated with task requirements in specific functional areas. However, some skillsets can be considered general, such as using Word, Excel, or Zoom. Technical skills relevant to social media are also critical. The ability to construct a web page and post on social media platforms such as Facebook, Instagram, and Twitter is essential. For [CBC1] functional areas, examples of needed technical expertise would be Microsoft Project for project management and SAP for supply chain management.
What skills will help Business Operations Managers earn the most?
Bernie Cerasaro: Some of the same skills as indicated above are important as the person works their way up the ranks and increases their salary. Prominent skills include strong leadership, superior performance, handling conflict, and creating a trusting and productive work environment.
The choice of a functional area can also impact one's earnings depending upon the market's needs. Areas such as corporate accounting and finance, project management, supply chain management, and entrepreneurship can command higher earnings due to a higher demand for such individuals in the marketplace. However, the higher salaries for some of these positions might require a master's degree.
As a concluding note, even though we are amid a pandemic, which has resulted in certain industries/companies being unable to find sufficient employees, this does not imply that this will be the situation for all industries or that the graduate can relax as to developing a strong skill-oriented resume. Graduates still need to focus on functional, technical, and soft skills in order to design impactful resumes that clearly indicate their strongest skills and experience.
What skills stand out on Business Operations Manager resumes?
Dr. Jeanette Landin: Skills that stand out on contemporary business manager resumes are soft skills. Business managers indeed need insight and knowledge about the business and hard skills, including financial and other technical skills. What stands out on contemporary, successful business manager resumes are their soft skills. Interpersonal skills are atop the list because business is all about people working with other people to achieve a common goal: The business's mission. The people skills of communication, collaboration, and delegation are a vital part of the manager's ability to influence colleagues, delegate work, and achieve the company's mission.
What soft skills should all Business Operations Managers possess?
Dr. Jeanette Landin: The most important soft skills have a common denominator: Communication. Communicating effectively across various media and with widely varying personalities is the key to being an effective business manager. Another critical soft skill is time and information management. The amount of information business managers process on an everyday basis has grown at an increasing rate during the last couple of decades. Business managers must manage multiple priorities, meetings, written and verbal communications, and social media efficiently. Therefore, handling multiple commitments and massive amounts of information is another essential soft skill.
What hard/technical skills are most important for Business Operations Managers?
Dr. Jeanette Landin: The most important hard skill is using current technology and the aptitude to learn innovative technology. Old-world technologies such as office technology skills are an absolute minimum for business managers. A business manager must be willing to learn and adapt to emerging electronic communication media to reach organizational goals. Managers can learn other hard or technical skills as needed to accomplish the company's objectives if the manager possesses the aptitude and disposition to be effective.
What skills will help Business Operations Managers earn the most?
Dr. Jeanette Landin: The skill that will help you earn the most is inspiring other people to increase company productivity and high employee morale. An engaged and productive employee is the most important product of an effective manager. Managers who possess the ability to inspire colleagues and drive company objectives are invaluable.
Kristy Berak McDonald
Experiential Learning Institute DirectorNorthwestern Michigan College
Business Academic Area Faculty
What skills stand out on Business Operations Manager resumes?
Kristy Berak McDonald: I asked a local HR expert for this question- Jennifer Ewing. She told me, "Ability to lead and motivate, financial acumen and a strategic thinker."
I would add that experiential learning (internships, work/study, relevant class projects) any real-world application of business skills stands out!
What soft skills should all Business Operations Managers possess?
Kristy Berak McDonald: This is what I teach, so I love this question. Soft skills are the hard skills to teach because they really should be taught from a young age, and many times the student has never heard of soft skills. I think all soft skills are the most important, but in terms of being a business student, Dependability, life-long learner, strong communicator, attention to detail, adaptability, and empathy are my top priority.
What hard/technical skills are most important for Business Operations Managers?
Kristy Berak McDonald: All students should have strong computer skills, accounting basics, and marketing knowledge.
What skills will help Business Operations Managers earn the most?
Kristy Berak McDonald: As the soft skills instructor, I believe you can teach skills, but you hire for effective human relations. Technical skills are not enough - interpersonal skills have to be strong. This means the student has been taught personal qualities like treating others with respect, making the right ethical decisions, emotional control, and the ability to work as a team. It also means that the student show thinking skills like creative problem solving, critical listening, and making effective decisions.
Thomas Gainey Ph.D.
Chair and ProfessorUniversity of West Georgia
Department of Management in the Richards College of Business
What skills stand out on Business Operations Manager resumes?
Thomas Gainey Ph.D.: Given the recent pandemic, many employers are looking for employees who can easily adjust to changing conditions and adapt to working online if necessary. Thus, resumes that demonstrate a candidate is flexible, creative, and self-disciplined are going to be attractive. Additionally, the extent to which a candidate can show excellent time-management skills will likely create more opportunities in the job market.
What soft skills should all Business Operations Managers possess?
Thomas Gainey Ph.D.: Soft skills are critical as many workers continue to work from home or at least work more of a hybrid schedule. The ability to work effectively with other individuals, sometimes from a distance, has never been more critical. Those individuals who exhibit excellent communication, teamwork, and interpersonal skills will likely be in high demand.
What hard/technical skills are most important for Business Operations Managers?
Thomas Gainey Ph.D.: With the recent pandemic and the growing reliance on technology to perform many jobs, individuals have been forced to quickly develop or strengthen their technical skills. And these technical skills are in high demand by employers. Individuals with knowledge and experience with enterprise systems, Microsoft Office applications, and popular programming languages will have a significant advantage.
What skills will help Business Operations Managers earn the most?
Thomas Gainey Ph.D.: With such a growing reliance on technology and data analytics, skills related to these areas will likely command higher salaries. Individuals with training in areas such as software engineering, digital marketing, web design, and quantitative analysis should find well-paid opportunities in the job market.
Dr. Bonnie Tiell
Professor of Sport ManagementTiffin University
School of Business
What skills stand out on Business Operations Manager resumes?
Dr. Bonnie Tiell: Experience and proven record of accomplishments, achievements, and added value to an organization (e.g., demonstration of increasing market shares, sales quotas, membership acquisition, etc.).
What soft skills should all Business Operations Managers possess?
Dr. Bonnie Tiell: Interpersonal skills (communication), character development, effective decision making.
What hard/technical skills are most important for Business Operations Managers?
Dr. Bonnie Tiell: Direct occupational knowledge: Negotiating and understanding contracts | agreements, staff management, informational technology, budget, and financial reporting.
What skills will help Business Operations Managers earn the most?
Dr. Bonnie Tiell: Skills helping managers earn the most are those that impact the bottom line - it depends on the organization's needs, but those that can produce or increase revenue will earn more --- sales!
Hagit Weihs Ph.D.
Associate Professor of Accounting in the Brandeis International Business School and the Undergraduate Advising Head to the Business ProgramBrandeis University
International Business School
What skills stand out on Business Operations Manager resumes?
Hagit Weihs Ph.D.: Students who gained experience in summer or part-time internships doing business analysis, financial analysis, data analytics, and business development tend to stand out. Students who served as either teaching assistants or research assistants also have an advantage. In addition, working on a school team and field projects on real companies provides students with both experience and networking opportunities that the market values.
What soft skills should all Business Operations Managers possess?
Hagit Weihs Ph.D.: Good communication skills are crucial: being able to listen, learn and apply, as well as communicate questions, concerns, and suggestions in an effective, direct, and timely manner. Time management skills are highly valued. They translate into an efficient and reliable employee. Team spirit is a big advantage: the ability to take the initiative to lead an effort and contribute while working well in a team. And, of course, the willingness to learn independently is always appreciated. Finally, showing critical thinking is important.
What hard/technical skills are most important for Business Operations Managers?
Hagit Weihs Ph.D.: Employers appreciate accounting, finance, and marketing literacy. These include a deep understanding of the different business disciplines (good financial statement analysis skills, understanding how budgets are created and followed, understanding financial markets, marketing, etc.). Application of these skills using data analytics tools are very important - these include data manipulation and presentation for the purpose of decision making using various software tools.
What skills will help Business Operations Managers earn the most?
Hagit Weihs Ph.D.: Students who specialize in a certain discipline will earn a higher initial salary. Examples are accounting or finance, marketing, real estate - having a deeper understanding of the discipline and internship and/or field project experience in that discipline. Networking, drive, and creativity, as well as the willingness to continue to learn and grow, will all continue to increase salary down the road.
Aldo Musacchio Ph.D.
Professor, Program Director of the MBABrandeis University
Brandeis International Business School
What skills stand out on Business Operations Manager resumes?
Aldo Musacchio Ph.D.: I think experiences or experiential learning in which they worked in teams with real companies using the hard skills that the market values. Summer internships doing data analytics or business development at a startup stand out. But also working on field projects at your school with a company in which you can display that you used your data analytics or digital marketing skills goes far.
What soft skills should all Business Operations Managers possess?
Aldo Musacchio Ph.D.: When we talk to employers, they usually tell you they want students who know how to listen and drive. They want someone who is going to be happy to be in the company, who is going to participate actively in meetings and teams, and who is going to be good at listening and the following guidance.
What hard/technical skills are most important for Business Operations Managers?
Aldo Musacchio Ph.D.: Lately, employers appreciate software skills to manipulate data, like some knowledge of Python or R, and information visualization software like Tableau. Many companies have their databases in SQL format, and having the capacity to work with it is key. Interestingly, digital marketing and social media skills also get a lot of traction as many employers do not know how to keep and manage a presence in social media, especially in Instagram, and may not be as good as students using tools like Google Analytics.
What skills will help Business Operations Managers earn the most?
Aldo Musacchio Ph.D.: More specialized knowledge in finance, accounting, and/or real estate with good programming skills will pay the most. The undergrads who get offers closer to $90-$100k spend a couple of years learning, say finance, and who had good internships in the topic. Real estate is also an impressive field at Brandeis. The salaries are good as long as our students have the training to do financial modeling, use Argos software, etc.
R. Scott Hengen
Technical Theatre Faculty/Production CoordinatorMontgomery College
Department of Performing Arts
What technology do you think will become more important and prevalent for Business Operations Managers in the next 3-5 years?
R. Scott Hengen: Our technology will be advancing into a more wireless and digital environment. Components and accessories will be smaller, lighter, less hard-wired, and more remotely accessed, portable, and digital.
Will there be an enduring impact of the coronavirus pandemic on Business Operations Managers?
R. Scott Hengen: Yes. The virus has prompted the industry to look at the production process. How the process and performances can economize, and the performative aspects can be translated into a remotely viewed but still lively environment. While creative personnel may not meet in person, they could even collaborate, albeit remotely. While the production can always be artistic, the experience will be streamlined. This translates into an economization in staffing needs and production scale and an update to needs in technology and content.
Moreover, it has caused a reassessment of the performative aspects and the need to find ways for the communal experience to be still present while bridging the confining boundaries of a digital screen. When in-person performances reconvene and at some point, the introspection of this time will echo into a transformed aesthetic, both in production and performance. The theatre-going experience may not be as grand, but it may further reach a broader audience.
This discussion also coincides with a more paramount and possibly more compelling argument of whose voices we will hear as this analysis of performative aspects commences. We are experiencing a forceful re-evaluation of leadership and themes of stories untold and sounds unheard, of behavior unrecognized and impacts undervalued. The next few years will show that the theatre industry will be forever transformed as a representation of the underserved and unheard will gain prominence to the effect of empowering the disenfranchised. Over the next decade, we may find a predominance of the modern perspective or economized re-examination of classic tales in a contemporary light rather than the pure enjoyment of retold classics.
What general advice would you give to a Business Operations Manager?
R. Scott Hengen: Your studies and time in school are a good base and support for your production in the industry. As you begin, please consider that you will still be learning and, even though you have learned the essentials, you will be asked to apply your skills and experience in new ways and in a more competitive and practical atmosphere. Deadlines must be met, and the economy of time and effort will be crucial. Work hard, but try to keep a balance between time in the industry and your home life.
Dr. Daryl Green
Associate Professor of BusinessOklahoma Baptist University
College of Business
What are the biggest trends we'll see in the Business Operations Manager job market given the pandemic?
Dr. Daryl Green: I have been researching emerging employment trends for several years. While working for the Department of Energy as a senior engineer, I have served as a college recruiter. There were gaps in the students' skill sets compared to employers' needs. I later co-authored a book called Job Strategies for the 21st Century to provide students with the necessary tools for future employment. 2021 will be very difficult due to the pandemic. From my research, here are 2021 employment trends to consider:
-Global Market - We are connected! Since employers can tap into human resources across the world, students will compete against others across the globe.
-Students who understand this employment reality will be better prepared.
-AI and Automation - Artificial intelligence is disruptive technology. Companies can avoid the high expense of labor through automation. According to 2013 Oxford University study, nearly half of American jobs are at risk of being taken over by computers by 2033. Students need to understand AI technologies.
-New Work Model - 2020 brought in the explosion of working from home due to Covid-19. Employees already wanted to have more flexibility in life. They got it from employers. Companies responded by offering 70% of full-time workers the ability to work from home!
-Freelancing - Freelancing is part of the gig economy. It goes much further than Airbnb and Uber. In the gig economy, businesses hire independent contractors to perform individual jobs, called "gigs." The total freelancing income is almost $1 trillion. Therefore, students who have an entrepreneurial mindset will fare better.
-Digital & Ecommerce - Covid-19 ushered the digital economy. If companies did not have a digital platform in 2020 with the lockdowns, they did not exist. According to the Internet World Stats, there are currently 4,208,571, 287 internet users. Therefore, students cannot afford to miss this continuing trend of digital platforms.
What certifications/licenses/courses can have the biggest impact for Business Operations Managers?
Jodi Smolen: I think this depends on the industry. Finance students give themselves an advantage by taking the Securities Industry Essential (SIE) exam during college. The exam does not require employer sponsorship and it is good for 4 years. If students want to become a securities trader, investment banker, or financial advisor, the SIE exam is a necessary step before they take the Series 6 and 7 exams after graduation. It shows a prospective employer that the student is serious about a career in the financial services industry.
In addition, finance students should hone their advanced Excel skills. Whether they do this in college, or on their own time, knowing Pivot Tables and VLOOKUP will set them apart from other candidates.
Computer science students should know that Python is in strong demand. If they know the basics of this language, they will have more job opportunities in different industries. Similarly, many data science jobs require Python, SQL or R programming languages. Candidates who pick up programming languages easily can learn on the job, but it is always more desirable to walk into the job knowing the language they want to use.
Will there be an enduring impact of the coronavirus pandemic on Business Operations Managers?
Angela Sebby Ph.D.: While jobs may be slower to return to the capacity pre-Covid, the industry and tourism employment will rebound as people still want to travel and explore diverse foods, cultures, and experiences. However, the enduring impact will be the rapid onset of technology that allowed for limited contact with employees and others has become the new norm. Although human interaction is an important aspect of service in the tourism industry, employers have found that they can reduce the number of personal interactions but still deliver an acceptable level of quality service. What would have taken years to adopt, COVID created an amplified adoption.
What technical skills for a Business Operations Manager stand out to employers?
Angela Sebby Ph.D.: Business, creative, and organizational skills - I would recommend that upcoming graduates are proficient in Word, Excel (highly used), Powerpoint, Outlook (especially how to send meeting requests and calendar organization), TEAMS, Gantt charts for team management, Mindmapping for creativity, and design software. Additionally, I would recommend that they learn how to properly utilize social media for marketing and PR, not just personal posting. Finally, email etiquette would be essential.
What soft skills should all Business Operations Managers possess?
TeWhan Hahn Ph.D.: Writing skills including email writing, being able to work in teams, and knowing the workplace etiquettes.
Meaghan Goodman Ph.D.
Program Director & Assistant ProfessorMaryville University
Speech-Language Pathology
What's a day at work look like for a Business Operations Manager?
Meaghan Goodman Ph.D.: A bachelor's in communication sciences and disorders can prepare you for three different tracks. First, it can prepare you to become a licensed Speech-Language Pathology Assistant (SLPA). This is someone who works under a fully credential speech-language pathologist. Often times, they carryout intervention plans developed by a fully credentialed speech-language pathologist. If graduate school is on your horizon, a bachelor's degree in communication sciences and disorders will prepare you for acceptance into a Speech-Language Pathology program, or an Audiology program. If you are not accepted into a graduate program right away, working as a speech-language pathology assistant (SLPA) is a great way to get experience in the field!