Business operations managers are responsible for managing people, project delivery, operations, budget, and strategies to smoothly run the company. Their duties include helping in the production planning process, ensuring that key performance indicators are followed and production targets are achieved. Responsibilities of operation managers include managing stock control and inventory, monitoring budget changes, as well as reporting these changes to relevant parties. Also, they create and monitor teams and projects together with ensuring that health and safety regulations are followed. Additionally, they review workloads and manpower to make sure targets are met.

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Business Operations Manager Responsibilities

Here are examples of responsibilities from real business operations manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage the accomplishment of KPI s require by the customer in the different mine operations.
  • Manage transformation process of automating transactions through web for retailers as against conventional method of using the POS terminal.
  • Manage performance KPI's to surpass the goals of first contact resolution, productivity, and quality of service.
  • Implement automated processes to manage enhancement projects from request through production release through SDLC methodologies.
  • Manage setup and preparation of domestic training facilities and have dotted line oversight of international training facilities.
  • Streamline the company's proposal preparation team are and routinely manage the logistics of preparation of multiple complex government contracting proposals.
  • Modify the SQL queries (inclusion/exclusion rules) base on the feed back from the clients.
  • Provide operational teams with SQL base reports showing overall performance of global voice network and call quality.
  • Develop written project management policies and guidelines to include project prioritization and all phases of the SDLC.
  • Program manager for enterprise business systems including ERP, CRM, customer support, sales / marketing and product engineering systems.
  • Develop operational scorecards from cross functional teams to monitor business units KPIs.
  • Develop a well-respect organization, which run at capacity during summer months.
  • Develop visualization tools to monitor quarterly forecast and identify risk of missing revenue projections.
  • Head initiative to install and administer CRM to generate pipeline review and data analysis.
  • Initiate and implement ISO 9001-2000 certification to improve company operations and credibility within the industry.

Business Operations Manager Job Description

Between the years 2018 and 2028, business operations manager jobs are expected to undergo a growth rate described as "as fast as average" at 6%, according to the Bureau of Labor Statistics. So if the thought "should I become a business operations manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of business operations manager opportunities that are projected to become available by 2028 is 150,600.

On average, the business operations manager annual salary is $91,511 per year, which translates to $44.0 an hour. Generally speaking, business operations managers earn anywhere from $58,000 to $144,000 a year, which means that the top-earning business operations managers make $80,000 more than the ones at the lower end of the spectrum.

It's hard work to become a business operations manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a general manager of operations, manager of business services, manager, center operations, and group manager.

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Business Operations Manager Skills and Personality Traits

We calculated that 16% of Business Operations Managers are proficient in Business Operations, Project Management, and Provide Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Business Operations Managers that have these skills listed on their resume here:

  • Business Operations, 16%

    Transitioned new owners in the assimilation of human and capital resources resulting in uninterrupted business operations while maintaining positive employee morale.

  • Project Management, 7%

    Collaborate with Project Management Team and Government customer to provide relevant financial data necessary for budgetary and sound financial decisions.

  • Provide Management, 6%

    Provide Management with trend analysis and recommendations to reduce corporate expenditures without impeding employee productivity.

  • Customer Service, 6%

    Interacted extensively with both retail and industrial customers to identify product needs while improving customer service and reducing order processing times.

  • Shared Services, 5%

    Led initiatives in successfully building a shared services model supporting numerous service offerings for 7 Institutions, both domestically and internationally.

  • Financial Reports, 4%

    Perform detailed numerical computations; generate complex financial reports based on analysis and interpretation of financial and personnel data.

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Most business operations managers list "business operations," "project management," and "provide management" as skills on their resumes. We go into more details on the most important business operations manager responsibilities here:

  • Communication skills can be considered to be the most important personality trait for a business operations manager to have. According to a business operations manager resume, "top executives must be able to communicate clearly and persuasively" business operations managers are able to use communication skills in the following example we gathered from a resume: "supported and coordinated program development, oversight control, communication to support staff and key partners, and data need consultation"
  • While it may not be the most important skill, we found that many business operations manager duties rely on leadership skills. This example from a business operations manager explains why: "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." This resume example is just one of many ways business operations managers are able to utilize leadership skills: "handpicked to provide financial expertise and leadership that transformed systems lab services business operations. "
  • Management skills is also an important skill for business operations managers to have. This example of how business operations managers use this skill comes from a business operations manager resume, "top executives must shape and direct the operations of an organization" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "reorganized management, systems and business operations resulting in a decrease in day-to-day accounting activities and reduction of outside accounting fees. "
  • In order for certain business operations manager responsibilities to be completed, the job requires the skill "problem-solving skills." According to a business operations manager resume, "top executives need to identify and resolve issues within an organization" As an example, this snippet was taken directly from a resume about how this skill applies: "leveraged specialized talents of team to identify, assess and translate business operations requirements into technology and process solutions. "
  • As part of the business operations manager description, you might find that one of the skills that might be helpful to the job is "time-management skills." A business operations manager resume included this snippet: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." This skill could be useful in this scenario: "managed key supply chain ensuring on time delivery and cost reductions that maintained quality. "
  • See the full list of business operations manager skills.

    We've found that 68.4% of business operations managers have earned a bachelor's degree. Furthermore, 16.2% earned their master's degrees before becoming a business operations manager. While it's true that most business operations managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every nine business operations managers did not spend the extra money to attend college.

    The business operations managers who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of business operations managers studied finance and management.

    When you're ready to become a business operations manager, you might wonder which companies hire business operations managers. According to our research through business operations manager resumes, business operations managers are mostly hired by CBRE Group, Facebook, and KPMG. Now is a good time to apply as CBRE Group has 181 business operations managers job openings, and there are 177 at Facebook and 132 at KPMG.

    If you're interested in companies where business operations managers make the most money, you'll want to apply for positions at Meta, ZS, and Google. We found that at Meta, the average business operations manager salary is $186,054. Whereas at ZS, business operations managers earn roughly $176,081. And at Google, they make an average salary of $172,534.

    View more details on business operations manager salaries across the United States.

    We also looked into companies who hire business operations managers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include United States Army Corps of Engineers, FedEx, and Cisco.

    The industries that business operations managers fulfill the most roles in are the technology and insurance industries. But the highest business operations manager annual salary is in the technology industry, averaging $114,890. In the finance industry they make $110,268 and average about $104,365 in the manufacturing industry. In conclusion, business operations managers who work in the technology industry earn a 11.9% higher salary than business operations managers in the hospitality industry.

    The three companies that hire the most prestigious business operations managers are:

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    What General Manager Of Operationss Do

    General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

    In this section, we compare the average business operations manager annual salary with that of a general manager of operations. Typically, general managers of operations earn a $1,989 lower salary than business operations managers earn annually.

    Even though business operations managers and general managers of operations have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require business operations, customer service, and financial reports in the day-to-day roles.

    These skill sets are where the common ground ends though. A business operations manager responsibility is more likely to require skills like "project management," "provide management," "shared services," and "kpis." Whereas a general manager of operations requires skills like "develop team," "continuous improvement," "personnel processes," and "training programs." Just by understanding these different skills you can see how different these careers are.

    General managers of operations tend to reach lower levels of education than business operations managers. In fact, general managers of operations are 5.7% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.

    What Are The Duties Of a Manager Of Business Services?

    Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions. They ensure proper coordination between these teams. \They carefully allocate resources to cover their bases and ensure that services are available at all times. Business Service Managers prepare and draft policies and guidelines related to company services. They also ensure that these guidelines are properly cascaded and are followed by their constituents.

    Next up, we have the manager of business services profession to look over. This career brings along a higher average salary when compared to a business operations manager annual salary. In fact, managers of business services salary difference is $6,733 higher than the salary of business operations managers per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both business operations managers and managers of business services are known to have skills such as "business operations," "project management," and "customer service. "

    But both careers also use different skills, according to real business operations manager resumes. While business operations manager responsibilities can utilize skills like "provide management," "kpis," "logistics," and "excellent interpersonal," some managers of business services use skills like "cpa," "risk management," "taxation," and "digital marketing."

    It's been discovered that managers of business services earn higher salaries compared to business operations managers, but we wanted to find out where managers of business services earned the most pay. The answer? The technology industry. The average salary in the industry is $110,546. Additionally, business operations managers earn the highest paychecks in the technology with an average salary of $114,890.

    In general, managers of business services study at similar levels of education than business operations managers. They're 0.2% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

    How a Manager, Center Operations Compares

    The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.

    The third profession we take a look at is manager, center operations. On an average scale, these workers bring in lower salaries than business operations managers. In fact, they make a $30,452 lower salary per year.

    Using business operations managers and managers, center operations resumes, we found that both professions have similar skills such as "project management," "process improvement," and "kpis," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from business operations managers resumes, they are more likely to have skills like "business operations," "provide management," "customer service," and "shared services." But a manager, center operations might have skills like "infrastructure," "osha," "standard operating procedure," and "quality standards."

    Interestingly enough, managers, center operations earn the most pay in the manufacturing industry, where they command an average salary of $68,400. As mentioned previously, business operations managers highest annual salary comes from the technology industry with an average salary of $114,890.

    Managers, center operations are known to earn lower educational levels when compared to business operations managers. Additionally, they're 5.0% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.

    Description Of a Group Manager

    Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

    The fourth career we look at typically earns higher pay than business operations managers. On average, group managers earn a difference of $26,813 higher per year.

    While both business operations managers and group managers complete day-to-day tasks using similar skills like project management, customer service, and process improvement, the two careers also vary in other skills.

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a business operations manager might have more use for skills like "business operations," "provide management," "shared services," and "financial reports." Meanwhile, some group managers might include skills like "client relationships," "continuous improvement," "quality standards," and "product development" on their resume.

    Now, let's take a closer look at the financials in each career. The finance industry tends to pay more for group managers with an average of $135,074. While the highest business operations manager annual salary comes from the technology industry.

    The average resume of group managers showed that they earn similar levels of education to business operations managers. So much so that the likelihood of them earning a Master's Degree is 1.5% less. Additionally, they're more likely to earn a Doctoral Degree by 0.9%.

    What a Business Operations Manager Does FAQs

    How Long Does It Take To Become A Business Operations Manager?

    It takes 7 to 9 years to become an operations manager. Most operations managers have completed an undergraduate degree and have at least 3 to 5 years of experience.

    The pathway to becoming an operations manager typically involves a combination of education, certification (sometimes), and experience on the job.

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