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Business process analyst skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jim McClenahan,

Hanna Kim Ph.D.

Below we've compiled a list of the most critical business process analyst skills. We ranked the top skills for business process analysts based on the percentage of resumes they appeared on. For example, 9.2% of business process analyst resumes contained process improvement as a skill. Continue reading to find out what skills a business process analyst needs to be successful in the workplace.

15 business process analyst skills for your resume and career

1. Process Improvement

Here's how business process analysts use process improvement:

Managed all business process improvement/automation projects utilizing project management methodologies.
Documented business requirements and global business line updates for escalations support system software, and executed quality and process improvement initiatives.

2. Project Management

Here's how business process analysts use project management:

Supported local project management and/or Black Belt resources to implement new functionality from each successive major or intermediate release or replication.
Assisted Project Management lead in delivering Project Plan including Project Initiation document, Work Break-down Structure and Milestones Calendar.

3. Subject Matter Experts

Here's how business process analysts use subject matter experts:

Conducted discovery meetings and workshops with Manufacturing Site Subject Matter Experts and stakeholders in order to develop a sound implementation strategy
Conducted in-depth discussions with Navy Afloat/Ashore subject matter experts, performed technical writing and correlation with current applicable cross references.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business process analysts use customer service:

Developed and implemented desktop support processes to support internal business units and drive continuous improvement and customer service excellence.
Managed satellite system Customer Service Website registration data entry enabling worldwide customers to access telecommunication information and software files.

5. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how business process analysts use continuous improvement:

Coordinated, organized, and prioritized initiatives with project support teams to identify role clarity and governance to drive continuous improvement.
Developed and implemented continuous improvement, lean manufacturing, and six sigma process to attain the organization's quality control objectives.

6. Lean Six Sigma

Here's how business process analysts use lean six sigma:

Provided direct support for the acting Lean Six Sigma Deployment Director and Master Black Belt.
Selected as a member of the executive management's Lean Six Sigma team.

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7. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how business process analysts use sigma:

Led Six Sigma project to completion by spearheading Enterprise systems database creation and monitoring large scale implementation results and process improvements.
Plan perform and implement process improvement initiatives using Lean-Six Sigma methodologies.

8. Visio

Visio or Microsoft Visio is computer software that allows users to create and draw vector graphics according to their requirements. The program is used to draw flowcharts, org charts, data flow diagrams, process flow diagrams, and modeling diagrams. Visio is also used to draw architectural designs including; building and floor plans, and 3D geographical maps.

Here's how business process analysts use visio:

Redesigned a VISIO process map of a new document scanning process and identified several missing steps.
Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of system.

9. Business Analysis

Here's how business process analysts use business analysis:

Exemplified adeptness in rendering exceptional business analysis and quality assurance support for the civil and family court e-filing system.
Provided training, program and process documentation, and business analysis reports to support business productivity goals.

10. Data Analysis

Here's how business process analysts use data analysis:

Conducted data analysis and suggested, developed and implemented various combinations of mixture models to enhance accuracy levels of voice recognition.
Presented project reports with solid data analysis result to executive management, and advised them on the implementation of recommended measures.

11. SharePoint

Here's how business process analysts use sharepoint:

Created and managed SharePoint sites utilized for publishing policies/procedures, knowledge artifacts, and metrics, promoting collaboration among various teams.
Managed and administered the SharePoint based Corporate Document Library by ensuring process documents remain controlled, reviewed and updated as necessary.

12. Strong Analytical

Here's how business process analysts use strong analytical:

Manipulate large sets of data with strong analytical, organizational, presentation and problem-solving skills.
Possess strong analytical skills with proven troubleshooting ability to identify gaps and integration points.

13. Process Analysis

Here's how business process analysts use process analysis:

Lead, facilitate, and deliver RACI user group process analysis documentation for content management systems and communications to system stakeholders.
Worked toward defining the business process analysis including operating models, re-designing new processes and producing validation where required.

14. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how business process analysts use hr:

Implemented end-to-end integrated process solutions across the HR Organization to influence functions and regions to adopt standardized and efficient processes.
Analyzed newly implemented HR system from process efficiency standpoint, defining procedures documents and proposed potential improvement opportunities.

15. Process Documentation

Here's how business process analysts use process documentation:

Developed business process documentations on key order to cash processes using process design methodology and mapping techniques.
Documented detailed process documentation to include process flows, procedures, requirements documentation and other necessary documentation.

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What skills help Business Process Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business process analyst resumes?

Jim McClenahan

Director of Career and Corporate Outreach, University of Nevada, Reno

Most importantly, skills that are customized for the job you are applying. Someone could work in a restaurant and have great customer management skills that would work well in a bank. The key is identifying "transferrable skills"-how what you did is relevant for the job you are applying. The applicant has to articulate that-don't expect the committee, screener, or HR Recruiter to make the connections. For business majors, the skills that differentiate applicants are technical skills when they are relevant to the job. Data analysis, coding, SQL are often looked for by employers that have a tech focus as preferred skills.

What soft skills should all business process analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for business process analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What business process analyst skills would you recommend for someone trying to advance their career?

Dr. Brian Simmons

Associate Provost, Columbia International University

I would not think so much in terms of "skills to enhance" but rather experiences that will add depth of insight and understanding. Candidates with a variety of practical experiences, coupled with rigorous academic training, are set apart from others.

What type of skills will young business process analysts need?

Missy Gutkowski

Assistant Dean, Bucknell University

As remote and flexible work continues to penetrate industries across the country, daily office check-in conversations and hallway chatter are rare. New employees should be prepared to bring to the table analytical skills to gather, review, and synthesize information for further review, clarification, and report outs.

New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.

What technical skills for a business process analyst stand out to employers?

Jennifer Niggemeier

Director, University of Michigan

Compared to a year ago, employers have far more experience recruiting, onboarding, and working with employees in a virtual space. And many employers will continue to offer remote work given how successful it has been for many organizations. As a result, for many positions, applicants no longer need to be 'anchored to place' when applying to positions.

Do you want to know more?

List of business process analyst skills to add to your resume

The most important skills for a business process analyst resume and required skills for a business process analyst to have include:

Process Improvement
Project Management
Subject Matter Experts
Customer Service
Continuous Improvement
Lean Six Sigma
Sigma
Visio
Business Analysis
Data Analysis
SharePoint
Strong Analytical
Process Analysis
HR
Process Documentation
Excellent Interpersonal
User Acceptance

SME
Jira
Process Design
User Stories
Process Maps
CRM
ERP
SDLC
Process Changes
Training Materials
Gap Analysis
Management System
UAT
Customer Satisfaction
QA
Technical Support
Application Development

Apex
Test Cases
Test Scripts
KPIs
Functional Specifications
Post Implementation
Business Rules
ITIL
SQL Server
Organizational Change Management
Business Process Reengineering
Business Analysts
Shared Services
Process Reengineering
System Changes

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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