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Top 50 Business Process Analyst Skills

Below we've compiled a list of the most important skills for a Business Process Analyst. We ranked the top skills based on the percentage of Business Process Analyst resumes they appeared on. For example, 15.1% of Business Process Analyst resumes contained Business Requirements as a skill. Let's find out what skills a Business Process Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Business Process Analyst:

1. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Process Analyst jobs:
  • Gathered Business Requirements, interacted with the Stakeholders, Developers, Project Manager and facilitated JAD sessions to identify Business Processes.
  • Gathered high level detailed business requirements from operations and development teams for Robotics Automation business process.
  • Provided an interface between business groups and Information Technology to identify detailed business requirements.
  • Analyzed business requirements and designed implementation of components of client-server work flow management system.
  • Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
  • Translated business requirements for development teams using clear and concise language.
  • Coordinated the teams in gathering business requirements, documenting.
  • Gathered and developed business requirements.
  • Analyzed Business Requirements and checked if requirements are Concise, Complete, Attainable, Correct, Traceable, Reliable, etc.
  • Prepared User Requirements Document (URD), Business Requirements Document (BRD) and Functional Requirements Document (FRD).
  • Participated in appropriate phases by identifying resource needs, business requirements, testing, documentation, communication and training phases.
  • Acquired the business Sign-Off on the Business Requirements Document (BRD) and functional requirement document (FRD).
  • Acted as liaison between the developers, testers and client regarding the business requirements for the applications being maintained.
  • Analyzed applicable testable business requirements and linked to test cases.
  • Implemented training and support, Created business requirements documentation for business unit on new developmental procedures and systems.
  • Write functional specification for the ABAP developer to fulfil business requirements.
  • Gathered Business Requirements, analyze data/workflows.
  • Coordinated business requirements gathering for Releases Performed end to end testing Inbound and outbound of the Transformation system.
  • Elicited, facilitated, documented, and finalized business requirements (e.g.
  • Created process models, workflow diagrams, and business requirements documentation to translate high-level requirements into business processes.

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21 Business Requirements Jobs

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2. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Process Analyst jobs:
  • Performed business analysis, administrative support for key automation and business process improvement projects for escalated billing issues.
  • Provided impact and cost benefit analysis for process improvements, system modifications and or data modifications.
  • Delivered business process models and derived Process Improvement initiates that met IT application requirement process.
  • Communicated downstream impacts of process improvement updates to affected groups in appropriate and timely manner.
  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools.
  • Identified and implemented process improvement initiatives that have allowed for higher productivity and improved accuracy.
  • Worked with analysts and other partners to effectively execute process improvement recommendations and solutions.
  • Analyzed and validated all scorecard and incentive data to identify issues and process improvements.
  • Documented requirements for process improvement and ensured all valid business cases had been captured.
  • Prepared reports and presentations with recommendations for process improvement to IA & Management.
  • Lead process design and project implementation teams in process improvement activities.
  • Reviewed and analyzed the business environment and identified process improvements.
  • Defined process improvements that reduced inefficiencies or increased output quality.
  • Involved in business process improvement.
  • Project lead and Lean process improvement point person for streamlining business processes in preparation for growth and affordability strategies.
  • Developed and implemented business process improvements to the various programs, activities and personnel in the Pavement Testing Unit.
  • Managed small cross functional projects to support new product releases and process improvement initiatives.
  • Gather requirements, documentation, problem solving, and process improvement.
  • Identified inefficiencies and implement process improvements to streamline workflows.
  • Conducted External Benchmarking, Data Collection, and Analysis in support of process improvement projects.

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32 Process Improvement Jobs

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3. Test Cases

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high Demand
Here's how Test Cases is used in Business Process Analyst jobs:
  • Analyzed system requirements, developed detailed test plan, use case, test cases and test scripts for testing the functionality.
  • Involved in Detailed Design, Developing test cases and testing (UTP, FUT and IUT) on insurance development objects.
  • Understand the business case and prepared test cases and execute the cases to ensure systems meet as per business requirements.
  • Experience in analyzing business specification documents, developing Test Plans, Test Strategy, Test Scope and defining Test Cases.
  • Assisted the program Quality Assurance analyst with the test strategy particularly in documenting the test scenarios and test cases.
  • Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
  • Identified Testing needs, Assisted in creating Test Plans, Test Cases and User Acceptance testing.
  • Collaborated with the QA team to develop test plans, test scenarios and test cases.
  • Execute test cases and test scripts to ensure the system meet technical and process specifications.
  • Developed test scripts and test cases for various releases of the reports.
  • Developed test cases from functional requirements documents from the software development team.
  • Prepared test cases and mapped it against the requirement in EQC.
  • Provided documentation to QA to assist in developing test cases.
  • Used Test Director to maintain test cases and test scripts.
  • Reviewed test cases and lead the testing efforts.
  • Led cross functional reviews for all test cases.
  • Created test cases for Integration and Regression tests.
  • Created test cases and testing system functionalities between major releases in support of LMS system upgrades between major releases.
  • Developed and maintained Requirements Traceability Matrix (RTM) to track requirements, change requests and test cases.
  • Maintained Requirements Traceability Matrix, RTM to track requirements to design document and test cases.

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1 Test Cases Jobs

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4. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Business Process Analyst jobs:
  • Collaborated with key stakeholders to gain all needed approvals on documentation to ensure compliance with company policy and audit requirements.
  • Developed and implemented orientation presentation for Business Practice Desk Procedures to ensure compliance by employees across Global Purchasing organization.
  • Developed strategies and processes necessary to evaluate internal controls to ensure compliance with Sarbanes-Oxley.
  • Reviewed internal processes to ensure compliance with internal requirements and government regulations.
  • Conduct audits on personnel security paperwork and ensure compliance.
  • Performed the company s first SOX Internal audit on the Travel & Expense process to ensure compliance to policies and procedures.
  • Performed daily reconciliation, audits and reporting of expense activity to the general ledger to ensure compliance.
  • Analyzed and interpreted new and revised federal and State laws and regulation to ensure compliance.
  • Work with multiple business units to implement changes and ensure compliance in all areas.
  • Developed and maintained internal systems to ensure compliance with quality standards (SOX).
  • Monitored the locations to ensure compliance with Company policies, business goals, D.O.T.
  • Assist FSO with self-inspection and review of security processes to ensure compliance.
  • Support the Strategic Planning execution and monitor progress to ensure compliance.
  • Communicated with sites to ensure compliance with accounting standards.
  • Manage ALGO breaks Ensure compliance with the regulatory and statutory requirements and WFS compliance policies and procedures affecting the business area.
  • Partnered with lines of business to solicit information to mitigate risk and ensure compliance for procedural changes.
  • Manage compliance training and new hire training to ensure compliance to meet regulations and site certifications.
  • Recertified pension plan to ensure compliance with the original plan specs and the PPA.
  • Maintained security to ensure compliance with Sarbanes Oxley regulations.

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5. Project Management

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high Demand
Here's how Project Management is used in Business Process Analyst jobs:
  • Supported local project management and/or Black Belt resources to implement new functionality from each successive major or intermediate release or replication.
  • Support the development and updating of integrated master schedules and other project management information weekly or as needed.
  • Evaluated current IT application development process, and recommended 'best practice' for compliance with Project Management Methodology.
  • Promoted to drive business process optimization using strong project management skills and discipline.
  • Applied project management methodologies to support end-to-end application and process implementations.
  • Experience in working with Project Mangers in formal Project Management organizations.
  • Provided project management support and developed presentations for executive leadership.
  • Project management support to execute process development and/or re-engineering.
  • Serve as an internal consultant and leader for all project management, associated sequencing and alignment of work streams and initiatives.
  • Key Activities: * Worked closely with Project Management, IT and the business on new system implementations and system enhancements.
  • Worked on project management tools Clarity, EPIC, MS plan and supported mainframe, web and distributed technologies.
  • Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
  • Created and maintained various project management documents such as Project Charter, Milestone Report, and Issues Log.
  • Reported status to project management and project owners on a weekly and monthly basis.
  • Experience in project management and quality assurance to ensure project deadlines.
  • Update requirements and progress in the project management system.
  • Used MS project for project management and scheduling.
  • Facilitated in maturing the ITS Project Management Office through process standardization and knowledge base management.
  • Documented and communicated project milestones to the function using Primavera project management tool.
  • Setup/maintained the CAS PMdb (Project Management Database) Support group, on inSite, to support the PMdb community.

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10 Project Management Jobs

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6. Visio

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high Demand
Here's how Visio is used in Business Process Analyst jobs:
  • Performed Process Direction to identify efficient methodology using marketplace analysis, visioning sessions, industry standards and best practices.
  • Coordinated, evaluated, and reported project performance assessment and earned value implementation for Division Radar Element.
  • Communicated strategic vision and direction across Operations ensuring priorities are defined and delivered.
  • Collaborate with technology inventors to establish a spin-off company vision.
  • Limited Duration Position Served as the Information Services Division (ISD) liaison to the PERS business units.
  • Trained Network Operations on service provisioning functions using the new OSS.
  • Deliver CMMI Level 2 support for the OIT division within PBGC.
  • Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of system.
  • Captured Business Area requirements for Data Archive and Application Retirement Process Flows using Visio.
  • Used MS Visio to create activity and sequence diagrams, integrated use cases and diagrams with BRD.
  • Created business interaction models along with mock up screens for better visualization using MS Visio.
  • Process Steps and Flows were documented in details using both Word and Visio.
  • Identified and communicated gaps in Business Process Maps in MS Visio.
  • Created Use Case Diagrams, Activity Diagrams using MS Visio.
  • Developed Use Cases and Use Case diagrams using MS Visio.
  • Implemented the Continue Improvement process within Division.
  • Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio.
  • Created user documentation of swim lane workflow diagrams/process maps and step by step procedures using MS Visio.
  • Experience with MS Office, MS Visio, HP Application Lifecycle Management (ALM).
  • Flowcharted process control documents in Visio.

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10 Visio Jobs

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7. User Acceptance

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high Demand
Here's how User Acceptance is used in Business Process Analyst jobs:
  • Managed user acceptance testing and determined staffing and resource requirements.
  • Supported User Acceptance Testing activities and error resolution activities.
  • Performed various types of software QA testing which includes system testing, integration testing, user acceptance testing, regression testing.
  • Obtained test scripts from project managers and developed test plans and actively participated in User acceptance testing and training activities.
  • Lead User Acceptance Testing (UAT) and coordinate with the technical team for system readiness in Production.
  • Involved in User Acceptance Testing (UAT), test plans, documentation of test reports etc.
  • Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
  • Participated in User Acceptance Testing, UAT with business to verify all the requirements fits business purpose.
  • Coordinate and oversee user acceptance testing (UAT) for newly implemented processes and system enhancements.
  • Created and performed system, user acceptance and move to production testing working intricately with developers.
  • Created use case diagrams, test cases, training documents to perform user acceptance testing.
  • Provided testing assistance by creating test plans, performing system and user acceptance testing.
  • Involved in User Acceptance Test (UAT) for the final testing of application.
  • Participate in system testing, and coordinate User Acceptance Testing (UAT).
  • Performed user acceptance testing and participated in JAD sessions with clients.
  • Create test scripts and perform user acceptance testing.
  • Assist with prototype testing and user acceptance.
  • Conducted user acceptance testing of computer program for managing non conformances.
  • Coordinate and conduct quality assurance/user acceptance testing of workflows.
  • Conduct User Acceptance Testing & provide Signoff.

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3 User Acceptance Jobs

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8. Subject Matter

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high Demand
Here's how Subject Matter is used in Business Process Analyst jobs:
  • Subject matter expert reporting directly to business unit management and representing business unit in Enterprise wide initiatives.
  • Worked closely with managers and/or assigned subject matter experts to determine process completion and accuracy.
  • Presented analysis results to subject matter experts and managers.
  • Subject Matter Expert (SME) for contract financial reporting system, data extraction and analysis of all purchasing categories.
  • Experience in maintaining the updates to the process as a Subject matter expert and in preparing individual KPI reports.
  • Coordinated both source and accuracy of information and solutions with client Subject Matter Experts (SME).
  • Served as subject matter expert for large-team force-management, time and motion studies and invoicing application.
  • Applied subject matter expertise of structure, operations, and current regulations of various organizations.
  • Served as subject matter expert; shared knowledge and experiences with assigned Associates.
  • Recognized as subject matter expert and trained staff on new policies and procedures.
  • Subject Matter Expert for Foreign Account Tax Compliance Act (FATCA)
  • Updated and distributed compliance education in same subject matter areas.
  • Post go-live SAP Subject Matter Expert.
  • Worked with process owners and subject matter experts to ensure processes were accurately captured utilizing Casewise business process management software.
  • Participated in Business Process Modeling sessions, acted as a documentarian, facilitator, and subject matter expert in sketch sessions.
  • Interacted with the Subject Matter Experts (SMEs) and stakeholders to get a better understanding of client's business processes.
  • Compiled business process and policy information (via interviews) from subject matter experts (SMEs) and document reviews.
  • Subject matter expert for the oversight and monitoring of our third party clients, contract management and IT risk management.
  • Work on large, complex projects that have enterprise-wide impact and requires subject matter expertise of mulitple business areas.
  • Worked with subject matter experts to gather information and to produce project deliverables.

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7 Subject Matter Jobs

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9. Sharepoint

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high Demand
Here's how Sharepoint is used in Business Process Analyst jobs:
  • Managed and administered the SharePoint based Corporate Document Library by ensuring process documents remain controlled, reviewed and updated as necessary.
  • Selected Process Improvement Projects - Improved associate vendor support by developing an automated load format for dispute inquiries into SharePoint.
  • Manage and serve as the Strategic Operations Department SharePoint administrator, ensuring maximum team collaboration.
  • Initiated and coordinated for project Documents Approval/Management process through SharePoint.
  • Engineered customized solution using Microsoft InfoPath and SharePoint Designer.
  • Planned, developed, and maintain multiple SharePoint Sites used by onshore representatives and offshore vendors to create many virtual processes.
  • Developed, deployed new SharePoint department portal including audit, and standard operation procedures (SOP).
  • Document the information related to the processes in scope and maintain a hierarchical structure in SharePoint.
  • Lead SharePoint Web Developer for Process and Change Management on SP 2010 and 2013 platforms.
  • Designed and maintained team's SharePoint site, document library, and archiving standard.
  • Programmed InfoPath to create web enabled forms utilizing SharePoint 2013 platform.
  • Maintained SharePoint site loaded with Google Maps.
  • Managed Rainmaker content on Microsoft SharePoint 2010.
  • Moderated SharePoint discussions to de-escalate inflammatory comments.
  • Executed the design and deployment of training initiatives to support the Clarity and the SharePoint Document Repository.
  • Engineered business process workflow for the tool, then built it using Microsoft SharePoint Designer.
  • Created pivot viewer webpage residing on SharePoint platform.
  • Manage and track process change requests in Sharepoint.
  • Developed and maintained Workflow Sharepoint.
  • Web site Administrator for NASA Data Center web site and the Site Administrator for the NASA Data Center SharePoint collaboration site.

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3 Sharepoint Jobs

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10. SQL

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high Demand
Here's how SQL is used in Business Process Analyst jobs:
  • Designed and implemented basic SQL queries for QA testing and report / data validation, Streamlining Data Warehouse and ETL models.
  • Design database tables, triggers, constraints, extracts, and daily jobs using Oracle, SQL Server, and SSIS.
  • Perform data reconciliation using SQL queries and excel (VLOOKUP) after each of the objects is being loaded.
  • Performed SQL queries and data manipulation from the oracle Database and developed Business Requirements Documents (BRD).
  • Prepared the Test Plan, Test cases and queries using SQL for Black Box Testing.
  • Designed data models and programmed ETL scripts to publish data to NoSQL data store.
  • Created month end analysis between Projects Accounting & Payable with SQL Navigator tool.
  • Performed database updates and queries using Microsoft Access, SQL and SQL Server.
  • Gained knowledge in writing SQL queries in Oracle and MS SQL Server.
  • Performed report validation writing SQL queries using TOAD on an Oracle database.
  • Perform analysis using Oracle SQL * Manipulate database and create tables.
  • Worked on writing SQL queries for data extraction and reporting purposes.
  • Create custom reports using SQL, PL/SQL, and reporting applications.
  • Performed manual data validation using MS Excel and SQL queries.
  • Decreased reporting cycle time by rewriting SQL queries.
  • Developed and managed MS Access and SQL databases.
  • Provide SQL's when necessary.
  • Retrieved data from Oracle ERP database using pl/sql and populated into MS Excel Pivot using VB macro.
  • Complete ad-hoc query request from management using SQL in Access or through power pivot database imports.
  • Used ADO.NET for SQL Server database interactions using Data Adapters, Data Reader and Dataset.

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7 SQL Jobs

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11. ERP

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high Demand
Here's how ERP is used in Business Process Analyst jobs:
  • Interpret plans and technical documents for determining feasible materials for use in designing structural and cost-effective pavements for roadway projects.
  • Delivered a cost effective, standardized solution strategy to serve as backbone for future enterprise-wide supply chain management.
  • Implemented policy and procedures of enterprise organizations to ensure compliance.
  • Provided comprehensive process documentation for use in enterprise model.
  • Prepare PowerPoint presentations and Excel Spreadsheets for business meetings
  • Prepared enterprise training materials and process documentation.
  • Identified gaps in the ERP, created Gap Analysis document and worked closely with development vendor to bridge the gap.
  • Developed enterprise process and data flow diagrams to identify gaps in the client's portfolio of system applications.
  • Assessed fit of Mfg-Pro and MAPICS for business requirements to bridge operational gaps observed during ERP audit.
  • Researched, compiled and interpreted data (Excel) to be used for project analysis and implementation.
  • Designed and planned self-audits of processes and systems, interpreted results, and recommended improvements.
  • Worked with business users and RADAR reporting teams to gather and interpret detailed reporting requirements.
  • Complete fingerprinting process as required by the Office of Personnel Management (OPM).
  • Trained personnel on system changes to Enterprise software as well as other software packages.
  • Manage the interface from the SAP to the Hyperion Enterprise applications.
  • Used PowerPoint to create custom metrics presentations.
  • Supported several ERP sub-systems centered on export compliance, transportation management and product labeling.
  • Required to access and interpret data to produce reporting and analytical models.
  • Use primarily Notepad, PowerPoint, Adobe Acrobat and Dreamweaver.
  • Support the organizational for the Governance by creating organograms on PowerPoints or Visio software.

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9 ERP Jobs

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12. Business Units

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high Demand
Here's how Business Units is used in Business Process Analyst jobs:
  • Developed and implemented desktop support processes to support internal business units and drive continuous improvement and customer service excellence.
  • Managed service maintenance escalations and resolution activities by coordinating with service support teams within various business units.
  • Influenced seven business units to successful delivery of all project objectives.
  • Initiated supply chain strategies across all business units, Customs, led logistics impact for due diligence on mergers and acquisitions.
  • Supported Deployment Inventory Management/Warehouse management (IM/WM) for Cat Paving, North Little Rock, and Specialty Products Business Units.
  • Build and maintain strong relationships across the Specialty organization and with other business units - both with business and IT counterparts.
  • Collaborate with business units, compliance, and management teams to validate efficiency of methods and systems.
  • Communicated, prepared and updated the Andean strategic planning scorecard for all Andean business units.
  • Served as liaison between the technology team, business units and project team members.
  • Collaborate with Technical Experts and Business Units to determine the best possible reporting mechanisms.
  • Process reviews vary in nature and may impact multiple business units across Wells Fargo.
  • Be a liaison between Product Development, Technology, and Internal Business Units.
  • Maintain Accounts Payable systems for Americas, and Latin American business units.
  • Performed system overhauls and application upgrades for IT and Business Units.
  • Provide ongoing training to support the initiatives of business units.
  • Trained the Super-users of client's strategic business units.
  • Supported other business units in a backup role.
  • Negotiated deliverables with defense contractors from initial requirements to final implementation by leading communication between business units and IT.
  • Work with the business units to recommend appropriate training, communication and scheduling as new functionalities are deployed.
  • Document and publish business processes surrounding usage of PMdb across multiple business units.

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13. Customer Service

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high Demand
Here's how Customer Service is used in Business Process Analyst jobs:
  • Provide extraordinary customer service to internal and external customers including telephone support and assistance.
  • Managed and supervised front office receptionists ensuring quality control and customer services activities.
  • Evaluated and implemented improvements to staff training and customer service procedures.
  • Created reference materials for Customer Service.
  • Researched reporting requirements for multiple divisions within UHC, including claims, appeals, enrollment, customer service, and training.
  • Documented policies and procedures of Customer Service and Accounts Receivable departments in conjunction with relocation of service positions to Utah.
  • Created applications in MS Access to report on customer service productivity, credit card transactions, and enhanced AR reporting.
  • Assist IT to create a Customer Service report auto generated from data entered in our SAP Service Management system.
  • Designed and administered testing of customer service staff resulting in more accurate quotations saving over 15K per year.
  • Analyzed call center data including IVR metrics, call handle time, Collections and customer service VOC data.
  • Analyzed production, operations, and customer service, to formulate and develop new or modified operational processes.
  • Implemented more robust error handling in several MSSQL Integration Services packages to improve customer service levels and confidence.
  • Have a strong understanding of customer service and the ability to work with employees from all LMG papers.
  • Communicate with Customer Service team regarding problems within SAP Sales Orders areas and provide recommendations for process improvements.
  • Resulted in marked improvement in customer service, feedback collection, and product refinement.
  • SERVICE AND SUPPORT: Offered internal and external customer service and technical support excellence.
  • Trained team members on policies, procedures, quality assurance and customer service standards.
  • Work closely with team members to meet and exceed all customer service requirements.
  • Directed customer service analyst on data to be entered into various systems.
  • Coached the Customer Service Center in ongoing Lean process improvement.

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1 Customer Service Jobs

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14. SME

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high Demand
Here's how SME is used in Business Process Analyst jobs:
  • Performed needs assessments to identify and determine learning initiatives and methods.
  • Documented control objectives, activities and procedures for assessments.
  • Analyze business requirements and provide solution assessment.
  • Addressed all questions and concerns regarding loans from associates, performing one-on-one assessments to connect with team and retain excellent performers.
  • Gather requirements by facilitating JAD sessions with stakeholders, business users and Subject Matter Expert (SME).
  • Maintained project documentation, Action Item Register, and Project Plans to provide risk management assessments.
  • Provided SME support to end-users related to Clarity and processes associated with the Clarity tool.
  • Worked with all managers to assess training needs creating a needs assessment, when required.
  • Designed Assessment Controls to collect and track improvement metrics against baselines.
  • Arranged meetings for requirements gathering sessions with SME(s).
  • Served as the process SME and advocate for requests for enhancements.
  • Collected detailed requirements from process users and SME's.
  • Served as the SME for User Acceptance Testing efforts.
  • Conducted Assessment Meetings, understood the Business Requirements and developed Business Process Descriptions and Workflow Analysis for the Development Team.
  • Complete assessment of 1,400 functional business requirements for General Atomics Quality Assurance Continuous Improvement Group.
  • Conduct assessment meetings in an effort to understand our customers and develop competitor win strategies and internal counter strategies.
  • Subject Matter Experts (SMEs) in identifying learning requirements and recommending appropriate strategies to meet business needs.
  • Lead and facilitate process-related meetings and perform useful interviews with SMEs.
  • Created screen prototypes to help SMEs visualize E Catalog browsing experience.
  • Worked with SMEs to revise standard opportunity procedures.

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2 SME Jobs

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15. UAT

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average Demand
Here's how UAT is used in Business Process Analyst jobs:
  • Evaluated proposals and requirements to develop operational procedures and defined new employees and executives functions.
  • Evaluated and analyzed pavement and roadway conditions while recommending solutions to roadway design and construction.
  • Evaluated and made recommendations to current operations for improvement in the whole organization.
  • Capture lead information necessary to analyze and evaluate the Business Processes.
  • Facilitated documented and reviewed peer evaluations with senior management.
  • Developed procedures and performance index for supplier evaluation.
  • Perform and monitor test execution, evaluate test results, and follow up with Developers on resolution of identified defects.
  • Performed the NBA analysis and sent report to the COO and EVP's for their evaluation of the NBA program.
  • Conducted JAD sessions, design changes, test case creation and assisted with testing efforts (UAT).
  • Evaluated the efficiency of vendor operations in China during two-week trip and presented findings to vendor management.
  • Produced various process flows to implement a new UAT (User Acceptability Testing) process for client.
  • Turn each evaluation into a training template and add to newly created training manual.
  • Evaluated software capabilities of project portfolio management (PPM) software for acquisition.
  • Inspected and evaluate all computer programs for testing and reporting of ride quality.
  • Used pivot tables in Excel to evaluate data.
  • Conducted UAT operations and change management.
  • Performed UAT and validated testing.
  • Evaluate lead time, cycle times & setup time.
  • Reviewed and recommended solutions for special studies and pavement evaluations while managing Falling Weight Deflectometer Program.
  • Experience in User Acceptance Testing (UAT) !

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1 UAT Jobs

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16. Management System

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average Demand
Here's how Management System is used in Business Process Analyst jobs:
  • Developed and applied organization-wide information models for use in designing and building integrated, shared software and database management systems.
  • Developed and delivered training material and conducted training for end-users of the new Business Process Management System.
  • Design new end user interfaces for case management system and prepare technical documentation for development team.
  • Implemented an Operational Support System and Network Element Management System for a telecommunication provider.
  • Provide monthly Quality Assurance audits including merging paper files into document management system.
  • Led team responsible for design and implementation of warehouse management system.
  • Gathered requirements for OnBase document management system business unit solutions.
  • Participated in requirements gathering for new Business Process Management System.
  • Gathered detailed requirements for the Web Content Management System.
  • Create interactive training videos for Learning Management System.
  • Maintained issues logs for data, dashboard, production and new release issues new Business Process Management System.
  • Supported client in the operational use of these processes with respect to application and element management systems.
  • Organized and led teams to reach identifiable Tool Management System (TMS)project milestones.
  • Defined detailed future Tool Management System (TMS) system modules for budget consideration.
  • Developed All-up Tool Management System (TMS) Schedules.
  • Possess expertise in the government financial management system GFMS.
  • Represented Tool Management System on various Sector teams including Advanced Combat Systems (ACS) Technical Thrust team.
  • Processed equipment orders for 25 to 200 phone lines utilizing Verizon Wireless Netace Order Management system.
  • Log in all inquiries that were receive by phone and email in Remedy CASE Management System.
  • Used Vendor management systems tools such as Fieldglass.

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1 Management System Jobs

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17. JAD

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average Demand
Here's how JAD is used in Business Process Analyst jobs:
  • Facilitated Joint Application Development (JAD) sessions, as well as conducted interviews of appropriate business/technical stakeholders.
  • Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
  • Organized Joint Requirements Planning (JRP), Joint Application Development (JAD) with teams in three different time zones.
  • Gathered, defined, and documented user requirements through observation, interviews, and joint-application-development (JAD) sessions.
  • Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation sessions using MS Word.
  • Involved in preparing a simple and detailed Test Plan with the help of JAD documents for the application.
  • Conducted JAD sessions, Meetings, Teleconferences to gather business requirements from various Stake Holders and SME'S.
  • Conducted Joint Application Development (JAD) and personal interview sessions with end users to capture solutions requirements.
  • Coordinated JAD sessions to understand the user requirements and also their system's Implementation.
  • Conducted meetings, interviews and JAD sessions with stakeholders to collect business requirements.
  • Attended frequent meetings and JAD sessions to identify the various business processes.
  • Facilitated many process design (JAD) sessions to capture business requirements.
  • Participate in Joint Application Development (JAD) session with project stakeholders.
  • Conducted Joint Application Development (JAD) sessions with IT groups.
  • Conducted JAD sessions between the end users and the development team.
  • Facilitate Joint Application Development (JAD) sessions.
  • Facilitate JAD sessions for Motor carrier division.
  • Led SCRUM, JAD, daily stand up meetings, steering committees, UAT and regression teams.
  • Solicited requirements utilizing Joint Application Development (JAD) and Facilitated sessions while creating real-time diagrams and mockups.
  • Conduct meetings for designing processes on JAD Joint Application Design.

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18. Data Analysis

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Here's how Data Analysis is used in Business Process Analyst jobs:
  • Conducted data analysis and suggested, developed and implemented various combinations of mixture models to enhance accuracy levels of voice recognition.
  • Presented project reports with solid data analysis result to executive management, and advised them on the implementation of recommended measures.
  • Performed Descriptive and inferential statistical data analysis along with value-stream methodology to lean the process.
  • Involved extensively in data analysis and data clean-up using Enterprise Manager and Advanced Excel.
  • Performed data analysis and determined data quality, relevancy, and accuracy.
  • Provided Excel data analysis and support to vendor performance and reporting initiatives.
  • Develop management reports for data analysis as well as operational reports.
  • Performed extensive Requirement Analysis including Data Analysis and Gap Analysis.
  • Provide data analysis for management reporting and compliance.
  • Conducted data analysis for large financial accounts.
  • Involved in Data Analysis for the data warehouse and data mart system for the Configuration of Benefits with Members.
  • Performed process, procedure and data analysis in regard to system automation with the focus on process improvements.
  • Worked on data analysis extracting useful data from legacy database and data warehouse through BI tools.
  • Perform special audits; data analysis, policy compliance, summarize identify trends and opportunities.
  • Identified trends, issues and areas for review by performing extensive data analysis.
  • Conduct data analysis using advanced techniques in Excel and Access.
  • Created data analysis matrices for the various territories.
  • Conducted on-going Business Process Management System dashboard data analysis and validation.
  • Experience in process workflow development, requirements gather, data analysis, and project planning management and execution.
  • Performed data analysis and rationalized Meditech and Allscripts data integration into Intersystem's Health Share and IBM Initiate MDM.

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19. Sigma

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Here's how Sigma is used in Business Process Analyst jobs:
  • Collaborated with team business analysts to document future state business process using the Lean Six Sigma method.
  • Supported Six Sigma Black Belt on the Escalation Standardization project by evaluating and streamlining the escalation process.
  • Coached Agile team members in the use of Lean/Six Sigma data collection and analysis tools.
  • Develop and execute projects according to schedule while employing lean and six sigma methodologies.
  • Identified and improved processes through needs assessment and use of Six Sigma/Lean methodologies.
  • Selected as a member of the executive management's Lean Six Sigma team.
  • Attended Lean Six Sigma and Rapid Improvement Events to identify optimal streamlines.
  • Documented all current state business processes using the Lean Six Sigma method.
  • Possess and applies broad knowledge of Lean and Six Sigma principles.
  • Served as a mentor for Lean Six Sigma candidates seeking certifications.
  • Earned Six Sigma Yellow Belt 02/2016 at Harper College.
  • Team Lead in Six Sigma implementation.
  • Achieved Certified Six Sigma Blackbelt certification within 1yr.
  • Worked directly under the Executive Team facilitating, and communicating companywide changes (utilizing Lean and Six Sigma practices).
  • Lead analyst on Standard Operating Procedures (SOPs) and business process improvements using Lean Six Sigma methodologies.
  • Gained Six Sigma Yellow Belt Certification * Regionalized order, maintenance, and the cash management teams.
  • Created plant level business proposals based on statistical analysis via SAP/APO for lean six sigma/kaizen workshops.
  • Coach and teach green belts in the company lean six sigma program.
  • Work with team members to help improve workflow processes with the integration of Kaizen and Lean Sigma methodologies.
  • Followed six sigma workflow and processes to plan the project deliverables and manage different phases of the project.

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20. QA

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Here's how QA is used in Business Process Analyst jobs:
  • Performed Root Cause Analysis (RCS) on issues, Risks, and Problems using Quality Assurance (QA) practices.
  • Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
  • Diagnose, correct and document issues, risks, and problems using Quality Assurance (QA) practices.
  • Act as the Web Content Administrator and liaison between the PPQA team and various technical groups within PBGC.
  • Fulfilled role of QA Manager, tasked with performance improvement and process overhaul at the EITSD Service Desk.
  • Organize End-To-End training to the Business Owners, Business Users and Business Managers during entire QA phase.
  • Reviewed and provided input to QA team on test scripts to ensure thorough testing of new functionality.
  • Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
  • Coordinated with the technical and QA teams during the design, development and testing sessions.
  • Lead the QA team in designing the test plan and test cases for user acceptance.
  • Created migration plan, QA plan, and line-of-business (LOB) communications.
  • Help developed QA Test plans for Functional, Integration and System Testing.
  • Plan and organize QA testing, load testing and performance tuning.
  • Demonstrated by QA tool & prepared video tutorials.
  • Worked on QA/UAT defect triage and management process.
  • Performed UAT Testing and QA of controls.
  • Use ArcMap, scripts, and in-house tools during QA/QC process.
  • Conducted requirements walkthrough sessions with users, development and QA teams to ensure proper understanding of business and system requirements.
  • Lead and mentor onsite and remote QA resources as SME.
  • Involved in documenting Requirements Traceability Matrix (RTM) Created and Ran Test scripts for QA and UAT testing.

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21. As-Is

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Here's how As-Is is used in Business Process Analyst jobs:
  • Worked with Logistics Excellence on developing more Customer Focused KPI s, creating As-is product allocation and managed product process flows.
  • Collaborated with the business and technical leads to create the 'As-Is' and 'To-Be' process flows and requirement specifications.
  • Conducted interviews with employees to understand and document Product Marketing, Logistics, and Operations 'As-Is' business processes.
  • Utilized modeling tools to visualize and clarify current (As-Is) and future (To-Be) work flows.
  • Facilitated workshops to define the 'as-is' process and develop the 'to-be' process for service centers.
  • Developed As-Is, To-Be, Data Mapping, Pain Point, GAP Analysis, and related Blue-Printing.
  • Build AS-IS and TO-Be business process modeling for different payment systems such as mobile payment system.
  • Led interview sessions with internal customers, developed As-Is and To-Be models following LEAN techniques.
  • Conducted GAP Analysis after analyzing AS-IS business process and the TO-BE business process.
  • Facilitated process mapping sessions for As-Is and To-Be processes to support ongoing projects.
  • Perform business process analysis to understand AS-IS process and TO-BE process.
  • Analyzed Business operations to understand AS-IS process and TO-BE process.
  • Performed the Gap Analysis, As-Is and To-Be Business processes.
  • Documented and mapped end-to-end As-Is and development of To-Be Global processes/procedures for Intercompany Automation and provided status updates to management.
  • Constructed AS-IS, To-BE process maps, and created functional specifications for ad-booking value chain.
  • Analyzed and documentedbusiness operations current (As-Is) and future (To-Be) state processes.
  • Documented the AS-IS and TO-BE process flows for Time Processing and Billing workflows.
  • Participate in modeling AS-IS workflow diagram and TO-BE processes.
  • Created Swimlane diagrams to visualize and clarify AS-IS and TO-BE work flow diagram using MS Visio.
  • Facilitated the process re-engineering of the system by developing comprehensive "As-Is" and "To-Be" process flows.

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22. To-Be

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Here's how To-Be is used in Business Process Analyst jobs:
  • Developed recommendations for implementing new to-be process, procedures and organizational changes.
  • Review and analyze business processes, current legacy systems, and business process for legacy systems integration with future To-Be system.
  • Created As-is process model and To-be process model with drill down up to procedural level, i.e.
  • Identified and documented as-is and to-be business processes through detailed interviews across staff.
  • Develop To-Be Process Improvement Functions documents highlighting the new functions and process improvement.
  • Mapped As-Is/To-Be Processes, updated policies and communicate long term improvement strategy.
  • Interacted with business owners to understand and document As-Is and To-Be processes.
  • Assessed As-Is and To-Be back office system functionality with operations personnel.
  • Involved in Analysis and Design of the To-Be system.
  • Translated To-Be processes and improvements in to system requirements.
  • Facilitated end user sessions to develop To-Be processes.
  • Build TO-BE Model reflecting Business Vision and Goals.
  • Gap analysis between AS-IS and TO-BE.
  • Developed As-Is and To-Be analysis.
  • Create Project Charters for ALE Governance DSO, Collections, EMS and depicted the AS-IS, Gaps and TO-BE process.
  • Facilitated discovery workshops to document as-is and to-be processes for implementation in IBM's business process automation tool.
  • Defined GAPs between AS-IS and To-BE models.
  • Provided strong process analysis, process mapping and presented "to-be" solution.
  • Lean workouts involving GE engineering and project management "To-Be" processes.
  • Assist in developing a transformation plans to bridge gap between "As-Is" and "To-Be".

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23. Key Performance Indicators

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Here's how Key Performance Indicators is used in Business Process Analyst jobs:
  • Monitor process key performance indicators and alert management and process owners of performance outside of established process thresholds.
  • Analyze Human Resource business processes to identify key performance indicators, and process improvements opportunities.
  • Analyzed e-business customer volume against key performance indicators and prepared reports for senior management.
  • Monitored and communicated periodically to management the key performance indicators of health insurance department.
  • Work with stakeholders to identify performance metrics and Key Performance Indicators for dashboard reporting.
  • Analyzed data to identify opportunities to improve results on key performance indicators
  • Designed, tracked and reported vendor key performance indicators, contract incentives, cost savings and financial results.
  • Design, write, and publish metric reports to demonstrate key performance indicators for IT systems/service.
  • Interfaced with Finance and Management Information Systems to establish Key Performance Indicators (KPI).
  • Developed Key Performance Indicators to measure ROI on approved business cases.
  • Collaborated with senior management and stakeholders to develop, execute and monitor project scope, key performance indicators and deliverables.
  • Translate the Specialty business strategy into the product capabilities, defining the Specialty Pharmacy workflow and Key Performance Indicators.
  • Monitored Key Performance Indicators (KPIs) that indicate effectiveness of the Incident/Problem Management processes.
  • Prepared Key Performance Indicators and Dashboards to track and analyze open and ageing items.
  • Monitored and presented progress to Key Performance Indicators (KPIs).
  • Define workflow and key performance indicators.

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24. Process Analysis

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Here's how Process Analysis is used in Business Process Analyst jobs:
  • Lead, facilitate, and deliver RACI user group process analysis documentation for content management systems and communications to system stakeholders.
  • Worked toward defining the business process analysis including operating models, re-designing new processes and producing validation where required.
  • Worked in conjunction with a cross functional team to conduct business and policy requirements analysis and business process analysis.
  • Project responsibilities entailed business test requirement development, process analysis, business system design, and issue resolution.
  • Performed Project Management, Data Mining, and Process Analysis for continuous process improvement and account management.
  • Experience in Business process analysis and improvement using HP Quality Center.
  • Facilitated sales data mining and business process analysis.
  • Provide subject matter expertise and business process analysis services as part of an effort to redesign the Navy Enlisted Advancement System.
  • Assist on any Sales initiative that may require the collection of Business Requirements, reporting or general business and process analysis.
  • Conducted Business Process Analysis and suggested Process Improvements and Controls for the Manual Ledger and Manual funding process.
  • Process Analysis and Face to face meetings with Business/regional process leads to map the current process.
  • Established and evaluated SIPOCS and force field analysis, applying process analysis life cycle.
  • Performed business process analysis and develop business process models (As Is/To Be).
  • Lead an HR process analysis that modeled and simulated current business processes.
  • Handled all aspects of process analysis, site design and support.
  • SAP business process analysis and to-be design.
  • Performed process analysis and workflow improvement.
  • Involved in Business Process Analysis and reengineering for Social Security Administration User Experience Framework (UEF) Project.
  • Work with business to provide scope to define IT Process Analysis requirements.
  • Developed and maintained project plans, process analysis, and workflows that integrated with college's ERP system, Datatel.

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25. Suite

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Here's how Suite is used in Business Process Analyst jobs:
  • Recognized subject matter expert for Asset Suite procurement business system.
  • Interfaced with team to review, evaluate, and select business process management suite and integration partner for implementation.
  • Extend production support to the end users while performing day to day activities using Oracle E-Business suite.
  • Interview venture capitalist, c-suite executives, journalist, and subject matter experts to collect data.
  • Skilled in MS Office suite, TSYS, CPLAN and other proprietary software.
  • Applied and created several BI view Hyperion BI Suite for creating metrics.
  • Defined processes and tools best suited to project.
  • Designed the price increase process using BPM (Business Process Mangement) software Lombardi's suite.
  • Conduct research within the Enterprise Systems Architecture Tool Suite to verify accreditations.
  • Evaluated, Approved and worked with Compuware Quality Assurance Test Suite.
  • Developed and maintained financial reports utilizing Peoplesoft's suite of reporting products - SQL query and Excel-based nVision reporting platforms.

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26. Sdlc

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Here's how Sdlc is used in Business Process Analyst jobs:
  • Collaborated with project manager in tracking and managing project development process following RUP based SDLC methodologies.
  • Authored SDLC process for software development and strategies for hot fixes and emergency releases to improve IT response to business needs.
  • Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
  • Conducted JAD sessions with QA and Development teams throughout the SDLC (Agile) to resolve open issues.
  • Worked with and managed customers to better understand the problems, providing solutions using SDLC methodology approach.
  • Coordinate with project teams and ensure projects are on schedule in SDLC in support of corporate strategy.
  • Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.
  • Involved in the complete SDLC from Planning, Requirements Analysis, Development and Testing phase.
  • Collaborated with senior developers and system architects on the SDLC documentation of products.
  • Initiated and implemented change control process to update processes using SDLC methodology.
  • Work with the full SDLC, elicit, analyze and define requirements.
  • Managed the product development life cycle using SDLC concepts of -.
  • Experience with the Software Development Life Cycle (SDLC).
  • Collaborated with US/off-shore software development teams throughout the SDLC.
  • Followed the RUP methodology for the entire SDLC.
  • Well versed with the different phases of SDLC.
  • Supported initial IS Core SDLC team.
  • Developed Software Development Lifecycle (SDLC) documents including as-is and to-be business processes, screen mock-ups, and use cases.
  • Facilitated communications through the full SDLC project lifecycle including testing, issues resolution, and implementation planning.
  • Managed loan/mortgage products through SDLC and ensured each phase deliverables met approved requirements.

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27. Training Programs

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Here's how Training Programs is used in Business Process Analyst jobs:
  • Skilled in developing and managing Training Programs across various departments.
  • Developed and conducted basic and advanced user training programs for Perfect Practice which is the firm's case management system.
  • Created several hundred pages of documentation and training programs to phase in new processes and train staff.
  • Monitored the training programs and ensured training gaps are addressed for CA Operations department.
  • Reviewed technical training programs and assisted with user training when needed.
  • Enhanced employee satisfaction through refresher training programs and real time feedback.
  • Establish training programs and support new applications.
  • Develop and deliver training programs.
  • Trained Microsoft Live Meeting users and created training programs for several Department of Education applications.

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28. UML

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Here's how UML is used in Business Process Analyst jobs:
  • Created architecture Solution Flows, UML Diagrams, Service Charters and Detailed Message Specifications for development of messages/interfaces.
  • Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.
  • Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
  • Applied Unified Modeling Language (UML) to design Use Case Diagrams, Activity Diagrams, and Sequence Diagram.
  • Developed different UML diagrams including Work Flow Diagrams, Data Flow Diagrams, and Use Case Diagrams for Developers.
  • Created use cases, activity diagrams, flow charts and concept documents for work flows utilizing UML with BPMN.
  • Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements.
  • Created UML diagrams like Use case diagram and activity diagrams based on the SRS and Use cases.
  • Designed and developed Use Cases, Activity Diagrams, using UML and Business Process Modeling.
  • Prepared Use Case & UML State Diagram for scenarios using Rational Rose.
  • Created many process models and UML use cases.
  • Created UML diagrams & screen-mockups for clear and unambiguous preparation of Functional Specification Document.
  • Create UML diagrams to visualize and clarify functional requirements, Communicate with project managers and development team during different project phase.
  • Prepared SOPs, Business Process Requirements documents, Use cases and flowchart using UML on all the systems and processes.
  • Developed use case with UML for new product functionality Interact with validation and development team during different project phases.
  • Modeled the business applications using Rational Unified Processing (RUP) and Unified Modeling Language (UML).
  • Assisted Senior Business analyst in gathering requirements and preparing user stories and UML diagrams using MS Visio.
  • Employed UML standard workflow diagrams based on the As Is and the To Be new system proposal.
  • Used tools like UML, Use-Case, MS Excel to create workflow charts.
  • Generate business and functional requirements documentation (UML artifacts, use cases, report mock-ups, etc.

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29. HR

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Here's how HR is used in Business Process Analyst jobs:
  • Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
  • Instituted tracking of all customer contracts and compliance efforts through internally developed compliance tracking software.
  • Optimized business results and achieved client satisfaction through advanced research and analytic tools and techniques.
  • Managed initiatives with various departments to improve business through review and analysis.
  • Interacted with business users to conduct through requirement analysis.
  • Performed preliminary Gatekeeper, HRIS and STA database analysis.
  • Supported the software design/specification and tested HR applications.
  • Communicated status updates throughout development cycles.
  • Gathered business requirements through meetings and interviews with project team members, end users and other clients.
  • Worked with the QA team through the Testing Cycle to verify complete and rigorous testing of requirements.
  • Scheduled and managed pavement testing research activities including the federal-based Strategic Highway Research Program (SHRP).
  • Served as Risk Manager for three projects by assessing and documenting all possible risks and opportunities.
  • Supervised the posting of labor and interface between PeopleSoft HR and payroll.
  • Increased 50% transaction throughput by eliminating backlogs and streamlining processes.
  • Maintained benefits system interface between ADP and HR system.
  • Thrived in team setting and consulting environment, leading client interviews and focus groups to document business workflows.
  • Conducted Requirement Walkthroughs with the stakeholders and IT developers and served as liaison between Business and Technology groups.
  • Developed business process flow charts using MS Visio for Travel, HR, and Tax.
  • Implemented cross functional projects including new HR recruiting and Onboarding.
  • Recorded all the transaction codes pertaining to the above mentioned topics thru Infopak and developed Standard Job Instructions for End-User.

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30. Business Partners

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Here's how Business Partners is used in Business Process Analyst jobs:
  • Provided detailed cost quotes and cost effective alternative print solutions to internal business partners while proactively addressing budgetary constraints.
  • Collaborated with business partners and stakeholders to identify and define high level and detailed business/functional requirements.
  • Established solid business partners relationship with vendors, internal stakeholders and operational excellence.
  • Communicate all procedure updates/changes/additions to all relevant business partners across Treasury Management.
  • Establish and maintain effective relationships with business partners across the organization.
  • Managed the collection of operational data in partnership with IT department, leadership, business partners, researchers and administrative personnel.
  • Work closely in association with Internal Teams and Business Partners in researching suitable technology platform to enhance Business Process.
  • Established strong working relationships with HR Business Partners by serving as the liaison between AET and the business.
  • Teamed with customer Business Partners and IT groups to provide call tracking data for various project requests.
  • Develop test plans, scenarios and communicate with business partners to ensure testing meets business expectations.
  • Take mutual ownership and accountability with business partners on the systems and tools they support.
  • Developed understanding of Business Partners' resources, technology, and information models.
  • Train end users (Internal employees and external contractors/vendors/business partners).
  • Managed team of 3 other analysts servicing multiple business partners.
  • Facilitated meetings with business partners, interviews and research.
  • Worked as liaison between business partners & technology.
  • Coordinated with other business partners to develop best practices, processes, and cross- functional workflows.
  • Experience consulting with internal business clients (Business partners, co- workers and stake holders) !
  • Negotiate with business partners and leaders to streamline the workflow process and increase productivity.
  • Participated in pillar review meetings with OEMs and business partners.

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31. New Processes

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Here's how New Processes is used in Business Process Analyst jobs:
  • Cross functional business coordination of new processes, gather requirements from business, system enhancements/limitations and process improvements.
  • Defined new processes to satisfy business requirements and reduce inventory.
  • Design and document new processes and obtains organizational feedback.
  • Assisted in implementation of new processes in providing guidance on design, development, procedures, job aids and training.
  • Socialize and reinforce the new processes to the business to make sure the positive adaption of new ways of working.
  • Involved in Performance measurement process of various processes of different departments in implementing and executing the new processes.
  • Team analyzed processes, created user stories, and developed new processes employing Agile development methodologies.
  • Lead Change Management (drove documentation, training and communication) in support of new processes.
  • Designed new processes, documented in 11 process flow diagrams and 41 more detailed job aides.
  • Insured adherence to standards and new processes developed, through training, communication, and consistency.
  • Attend monthly Liaison meetings with other City/County Departments to discuss new processes and changes.
  • Developed, communicated and fostered adoption of new processes across multiple lines of business.
  • Determined if new processes needed to be created or revised for current business needs.
  • Partnered with key stakeholders to enable development and deploy new processes and enhancements.
  • Selected by management to train new hires and create procedures on new processes.
  • Designed new processes and created training materials to automate vendor creation and approval.
  • Author and implement Standard Operating Procedures and Work Instructions for new processes.
  • Recommended proposal, procedures, and new processes to improve business processed.
  • Designed complex QA strategies to generate metadata logs from new processes.
  • Designed and prototyped new processes, test, trained, and supported procedures and implementations.

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32. CRM

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Here's how CRM is used in Business Process Analyst jobs:
  • Integrated order management business requirements for CRM Sales and Service transformation project.
  • Test CRM platform through complex use of matrices to be able to segment a database for a more applicable personal contact.
  • Lead improvements to tools including CRM user interface, reporting, web applications to improve user experience and process adherence.
  • Worked with Client Executive Project Sponsors to clarify and define strategy and objectives, scope and CRM business requirements.
  • Participated in the various troubleshooting process and data recovery, implemented the various data changes to the CRM.
  • Design, routing, & Alpha/Beta testing of a CRM platform and an inventory registration/ monitor platform.
  • Experienced in AS400 Mainframe System, ARVS file program, CRM Claims system and Cisco phone system.
  • Provided support to the sales and marketing team by ensuring the working of the CRM system.
  • Created and maintained documentation of standardized business processes as part of the ERP/CRM Enterprise wide projects.
  • Provide IT support for Implementation in the roll out of new CRM, ERP Enterprise systems.
  • Implemented a company-wide Contract Risk Management System (CRMS) to mitigate exposure to risk.
  • Modeled current state, developed future state, built requirements/use cases/specs, for CRM implementation.
  • Performed troubleshooting of the reports to meet optimal level of performance in the CRM.
  • Gathered requirements from end users to create customized out-of-the box solution for SAP CRM.
  • Support documentation accuracy and data collection within the CRM to maximize service levels.
  • Documented to be processes for SAP CRM implementation.
  • Answer CRM ticketed user support requests.
  • Developed best practices and processes for qualitative and quantitative data storage with the CRM to drive reporting needs.
  • Initiated technology improvements with changes to web portal and introduced new CRM modules for the organization.
  • Acted as administrator for account management CRM (salesforce.com) as well as other customer service related tools.

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33. Process Documentation

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Here's how Process Documentation is used in Business Process Analyst jobs:
  • Documented detailed process documentation to include process flows, procedures, requirements documentation and other necessary documentation.
  • Developed business process documentations on key order to cash processes using process design methodology and mapping techniques.
  • Supported project management of training and process documentation with project documents and work breakdown structures.
  • Developed and maintained content for process documentation, training collateral and operational procedures.
  • Validate process documentation as part of the template solution Manufacturing Engineering.
  • Developed process documentation for new and existing business procedures.
  • Prepare business process documentation and SAP training materials.
  • Championed online process documentation for efficiency and consistency.
  • Develop and maintain all procedural and process documentation.
  • Analyze multiple business procedures and develop process documentation.
  • Developed new methods and standards for current and future state process documentation and analysis materials for all IT development projects.
  • Designed, developed, and delivered training support solutions as well as process documentation.
  • Process documentation and audit: Create and manage process documentation and process flowchart.
  • Provide support with process documentation for the Integrated Supplier Information System project.
  • Defined process documentation standards to follow during the project.
  • Developed , reviewed, and commented on process documentation to ensure business needs are represented accurately.
  • Developed and maintained formal process documentation including procedures and process flow diagrams in Visio.
  • Create comprehensive process documentation and highly detailed workflow maps that comply with corporate standards.
  • Executed process improvement initiatives and created process documentation utilizing Visio.
  • Created process documentation for all of the company s processes.

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34. Process Maps

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Here's how Process Maps is used in Business Process Analyst jobs:
  • Support project process development by workshop facilitation to aid in requirements elicitation and to produce business process maps.
  • Developed process maps, data flow diagrams and overall project documentation critical to product development.
  • Created business process maps that facilitated major projects and allowed for process improvement.
  • Defined roles and responsibilities, process maps and interdepartmental relationships.
  • Conceptualized, researched, and created detailed process maps and use cases of operational processes for web-based brokerage product.
  • Created process maps depicting current and to-be processes and performed gap analysis for the various processes used.
  • Analyzed the data collected and process maps to determine the root causes and identify opportunities.
  • Developed and maintain 403 Nimbus process maps for Banking Operations and Treasury Management call centers.
  • Develop process maps to portray the life cycle of a process across business units.
  • Prepared process maps, process models and documents that supplement process flow charts.
  • Develop operational procedures, process maps, reporting metrics and change management plans.
  • Developed both client and internal process maps.
  • Maintained process maps of audit life cycle.
  • Worked with Ambulatory Registration Specialist and Business Architect to define and develop business process maps of existing workflows.
  • Facilitated business process workshops with SMEs resulting in documenting process maps and documenting standard operating procedures.
  • Prepared business process models; using MS Visio to create process maps and diagrams.
  • Generated process maps, prototyped new procedures and trained new users on software enhancements.
  • Provide workflow analysis including the design and development of new procedures and process maps.
  • Constructed Process Maps (BPM standard) using Visio to accurately portray current state.
  • Used Microsoft Visio to create process maps for new or existing SOPs Achievements:.

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35. Current State

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low Demand
Here's how Current State is used in Business Process Analyst jobs:
  • Conduct gap analysis between current state and alternative future states presenting salient points/options for leadership consideration.
  • Determined current state assessment of complete supply chain process, capturing opportunities for improvement.
  • Explored problems from current state study of business process and determined business requirements.
  • Perform gap analysis on current state processes and identify tactical improvement opportunities.
  • Created FSA (Future State Analysis) Documents after analyzing the CSA (Current State Analysis) documents for different reports.
  • Identify the current state of processes; document the processes; and facilitate stakeholder groups regarding new business process designs.
  • Compiled system requirements based on tools used in current state processes to guide client's selection of a new system.
  • Conducted business process reviews to understand current state business processes and how underlying applications support and enable these processes.
  • Conducted Focus Group sessions to elicit requirements and also to draw out current state processes in the SoCal region.
  • Evaluated current state tax collection processes to provide the client with process and data requirements for a new system.
  • Lead current state documentation activities for internal fraud detection, fraud mitigation, and fraudulent funds recovery processes.
  • Map current processes and offered recommendations for Target Operating Model (TOM) future state and current state.
  • Interviewed various staff involved with current state processes to provide client with various viewpoints of operations.
  • Developed clear picture of current state processes and gaps to achieve future state improvements.
  • Create current state and future process flow maps to identify and close process gaps.
  • Audit step by step procedures to ensure adherence with current state processes.
  • Gathered information and documented current state process map of TIGERS.
  • Defined and analyzed current state technology and defining the impact to the systems environment.
  • Develop current state and future state work-flows within Microsoft Visio.
  • Created current state process diagrams and documentation capturing inputs and outputs, stakeholders, systems, and issues.

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3 Current State Jobs

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36. Web Application

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low Demand
Here's how Web Application is used in Business Process Analyst jobs:
  • Aided management in standardizing web applications by preparing GUI standards and recommending alternatives for incorporation in a phased, iterative manner.
  • Lead Business Process Analyst for Social Security Administration Public Facing web application Projects.
  • Develop a web application in Adobe Flex that connects new manager with mentors and projects that achieve their career goals.
  • Prepared and delivered presentations to all staff to highlight and introduce the new features of the new web application.
  • Developed a dialysis patient scheduling and forecasting prototype that was used as the basis for new web application.
  • Developed web application to upload users to JIRA instance to reduce customer support ticket volume by 20%.
  • Executed Six Sigma project using DMAIC to improve network response time of a web application.
  • Worked with center manager to make sure operations and processes of web application run seamlessly.
  • Clear elicitation of section 508 requirements for public facing web applications.
  • Develop four concise and responsive mobile web applications using SAPUI5.
  • Test new development to extend support for web application.
  • Developed web application to allow markup of financial documents by the crowd using HTML, Javascript and AWS.
  • Created and analyzed reports to demonstrate progress on web application system.
  • Developed web applications using .NET, C#, CSS, XML, MySQL, and MS Access.
  • Created web applications in ASP.NET MVC 4 with C#/Jquery/AJAX, CRM on an Oracle RDBM

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37. Information Technology

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low Demand
Here's how Information Technology is used in Business Process Analyst jobs:
  • Recommended information technology strategies, policies and procedures by evaluating trends and outcomes, identifying problems, and anticipating requirements.
  • Conducted industry, market and competitor analysis at Northrop Grumman Information Technology sector, Defense group Business Development function.
  • Defined project vision/scope documentation, develop specs and worked with information technology team to execute to the defined process.
  • Collaborated with information technology personnel for the development and maintenance of business critical solutions within the assigned/aligned business units.
  • Documented department specific processes and procedures as per Citigroup Information Technology Management Policy (CITMP) process framework.
  • Evaluated and defined Supply Chain business processes for standardization; communicated business and system requirements to Information Technology.
  • Assigned to work with both management and customers to provide information technology issue solutions and justifications.
  • Engaged as strategy and operations management consultant to Baltimore County Office of Information Technology.
  • Assisted Strategy and Architecture manager in enhancing alignment between business processes and Information Technology.
  • Worked effectively with business partners and information technology professionals.
  • Liaised between business management team and information technology team.
  • Developed policy and procedures for information technology.
  • Reviewed and analyzed information technology contracts.
  • Monitored usage, practices and trends to identify potential problems, and communicated issues to management and HR Information Technology associates.
  • Served as liaison for customers, developers, and management teams for the Information Technology Support Services Contract (ITSSC).
  • Use of Information Technology in the Information Planning and Systems Development Departments in support of Systems Development efforts.
  • Acted as a liaison between business groups and the Information Technology depart for issue resolution
  • Present recommendations for enhancing current business process through enhanced use of SAP FICO and/or other business systems information technology.
  • Worked at Saint Joseph Heritage Healthcare, Information Technology.

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6 Information Technology Jobs

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38. BRD

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low Demand
Here's how BRD is used in Business Process Analyst jobs:
  • Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
  • Documented the business requirements in BRD and functional/technical requirement in SSD.
  • Conduct requirement-gathering sessions, writing Business Requirement Document (BRD), Functional Requirement Document (FRD) and User Stories.
  • Worked directly with end users, clients and SME for Business Requirement Document (BRD) validation and obtained sign-off.
  • Conducted several Requirement Gathering Sessions (RGS) for gaining detailed requirements and finalizing Business Requirement Document (BRD).
  • Gathered business requirements from business users such as Insurance Policy Managers and drafted business requirement document (BRD).
  • Prepared business requirements Documents (BRD) and got sign off to be used by the developers.
  • Created detailed Business Requirement Document (BRD) and translate it into functional specifications.
  • Identify requirements and track planning and scripting to insure complete coverage of the BRD.
  • Created BRD and FRS following the Agile / Waterfall Methodology for multiple projects.
  • Gathered requirements and prepares business requirement documents (BRD).
  • Communicated the internal requirements to vendors and documented in BRD.
  • Conducted meetings with Business user and walkthrough the BRD and assisted them in documenting Functional Requirement Specification.
  • Created complex Use Cases, BRD, FRD, Business Processes and Work Flow Diagrams using MS Visio and MS Excel.
  • Created and maintained BRDs, FRDs and Test Plan of all phases of DMADV Process.
  • Utilized tools such as, Visio diagrams, Business Requirements Documents (BRDs), User Stories, and Mockups.

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39. Current Business Processes

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low Demand
Here's how Current Business Processes is used in Business Process Analyst jobs:
  • Developed, managed and lead re-engineering projects by analyzing and documenting current business processes and procedures, design solutions and recommendations.
  • Analyze current business processes and advise how technology could assist business activities and improve customer experience.
  • Analyzed current business processes and trends and implemented improvements and enhancements to current processes
  • Analyze current business processes for optimization and efficiency raising opportunities.
  • Reported to the Director of Business Process and Analysis, responsible for identifying current business processes and future potential processes.
  • Identified and documented impacts to current business processes, mapped client needs into SAP and re-engineered business processes.
  • Managed recording of current business processes and provided recommendations to streamline processes to make them more efficient.
  • Analyzed the scope document and the current business processes to gain better understanding of the project.
  • Identified the gaps, analyzed the current business processes, procedures etc.
  • Assess the impact of current business processes on users and stakeholders.
  • Modeled the current business processes by Visio to identify the important events and locations which should be tracked by RFID tags.
  • Lead initiative to map current business processes for client and attorneys for bankruptcy and loss mitigation using Visio.

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40. Technical Support

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low Demand
Here's how Technical Support is used in Business Process Analyst jobs:
  • Performed requirements gathering, business/technical analysis, system design, and technical support for large software projects.
  • Developed technical documents and provided training and technical support to users on custom-built applications.
  • Provided technical support for portable computers and associated networks.
  • Provide technical support, technical research and customer focus to craft, system engineers, managers, and employee involvement teams.
  • Provide technical support for 50+ network servers and multiple server applications, including IVR, call recording and workforce management applications.
  • Conducted performance analysis on product technical support staff based in the USA and Europe, and made recommendations on performance improvements.
  • Performed product trend analysis based on an average of 2,500 daily technical support related events for a hard drive manufacturer.
  • Managed all technical process requirements, decisions, plans, and metrics for the technical Support Line of Business.
  • Provide technical support of the Systems, Applications and Products in Data Processing (SAP) Document Management System.
  • Provided technical support at numerous JAD and IPT meetings for design and build of a web-based system.
  • Worked directly with the vendor to provide technical support and requirements requested by the business.
  • Provide technical support, maintenance and work with internal teams to develop improved functionality.
  • Facilitated a better integration of European IT groups with new technical support procedures.
  • Led team that provided day-to-day technical support of HR & Payroll systems.
  • Managed call flow and responded to technical support needs of customers.
  • Worked on Multiple Projects providing technical support for production issues.
  • Provided on-site technical support for office and shop computers.
  • Perform IT technical support for in house applications.
  • Provided tier 2 technical support for the Datatel Colleague EMS system.
  • Support AJW-171, Technical Support Team (QA, PI, CM, Metrics) Provide expert-level support to the team.

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3 Technical Support Jobs

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41. Process Design

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low Demand
Here's how Process Design is used in Business Process Analyst jobs:
  • Enhanced client service and organizational efficiency through developing and implementing strategy, process design, and improvement initiatives.
  • Consult with clients to identify localization process efficiency opportunities, and assist with process design and implementation.
  • Collaborated with off-shore vendors and business representatives to develop high-level business process designs and entity models.
  • Lead process design, project implementation for improvement activities, diagnosing improvement opportunities.
  • Offered business process design mentoring opportunities to Product Development team.
  • Developed and supported strategy, and process design and improvement initiatives that enabled the business to provide superior client service.
  • Core responsibilities include interaction with Functional Analyst; coordinate Process Design Sessions with the key stakeholders and Business Partners.
  • Assist in business process improvements, process re-engineering and process design to achieve business goals.
  • Involved in creating a Process Design for the artifacts related to Process.
  • Provide high level SAP S/D business process design and configuration expertise.
  • Trained other team members in business process design and mapping.
  • Analyzed options for process design leveraging the best available approach.
  • Support all new product development by providing expertise and business process design support related to new programs/course set-up.
  • Generated $1.5M in savings via increased capacity through process design and reengineering using lean sigma principles.
  • Assisted senior Business Process Design team members with managing large scale functional performance improvement teams.
  • Travelled with a team to do company transitions, acquisitions and process design improvement.
  • Provided business process design, gap analysis and workflows for business partners.
  • Develop "as is" picture of current processes and created future state process designs and process improvement recommendations.

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20 Process Design Jobs

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42. New System

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low Demand
Here's how New System is used in Business Process Analyst jobs:
  • Translated business requirements into functional requirements and implemented new systems, collaborating with external vendor teams.
  • Configured and tested SAP modifications to support new system development, enhancements, and production modifications.
  • Created inventory of notifications/alerts/warnings to be designed in the new system.
  • Recommended changes and/or produced specifications for new systems.
  • Demonstrate and train end users on new system enhancements, reports and queries, develop and update training manuals and procedures.
  • Involved in upgrading and testing programs, scripts and internal application objects to comply with the new system requirements.
  • Interact closely with business user to gather requirements and participated in software design meetings for new system.
  • Manage all new system requirements and ensure the proper business process and documentation steps are being followed.
  • Led team in the adoption of new systemic (people, process & technology) change.
  • Performed GAP and risk analysis of existing system and evaluated benefits of new system.
  • Reviewed SAP technical functional documents, and tested new system designs and implementations.
  • Delivered training program to over 50 associates and managers for new system implementation.
  • Work with software vendors and programmers to develop and test new systems.
  • Assisted in development of User Guide for the new system.
  • Assisted in the implementation and support of new systems.
  • Developed new system for child welfare medical expenses.
  • Worked with IT on new system technical functionality.
  • Mapped existing processes to new system.
  • Rendered support for new system processes.
  • Participated in offsite meetings to capture process flow documentation of a new system architecture using an Enterprise Model.

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43. Cost Savings

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low Demand
Here's how Cost Savings is used in Business Process Analyst jobs:
  • Created and implemented numerous cost savings applications in support of Engineering Procurement.
  • Contributed to new business acquisition by analyzing payment data from potential clients and demonstrating cost savings available through contracting with NSG.
  • Materialized company-wide designs for packaging and logistics that will result in over $34 million in very attainable yearly cost savings.
  • Integrated the MAO organization s functions and processes into the ANS org structure; annual cost savings of $75K.
  • Conducted Benchmark Analysis and created multiple databases for process and cost analysis resulting in a 40% cost savings.
  • Identified opportunities based on efficiency gain, cost savings, and necessity to meet corporate goals.
  • Executed several process improvement initiatives, resulting in cost savings of about $800,000 in 2010..
  • Identified areas for productivity increases and supply cost reductions that resulted in overall cost savings.
  • Helped to identify $500K in cost savings by absorbing outsourced work within existing teams.
  • Executed several process improvement initiatives, resulting in cost savings of $200,000 in 2009..
  • Enhanced cost savings by identifying and automating monotonous processes saving about $60,000.
  • Trace accounting transactions to find data supporting corporate cost savings objectives.
  • Modified procedures achieving cost savings of >$50k annually.
  • Project resulted in a $1M cost savings.
  • Program achieved $29MM in cost savings.
  • Presented process analysis and recommendations to senior leadership, including detailed proposals with cost savings and man hour efficiencies.
  • Analyzed business processes to identify areas where cost savings and improved efficiencies can be achieved.

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44. Status Reports

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low Demand
Here's how Status Reports is used in Business Process Analyst jobs:
  • Monitored project schedule and maintained standard business and status reports with project manager.
  • Provided guidance to internal teams, facilitated resolution of issues, and delivered timely status reports to project managers.
  • Prepared project progress reports and status reports, and submitted to the management on an ongoing basis.
  • Communicated status reports, requirements, issues log, and training documentation to management and key stakeholders.
  • Compiled Technical Progress Reports, Weekly Status Reports and Quarterly Progress Reports for senior management.
  • Provided Project Milestone Reviews (PMR) and weekly status reports back to the client.
  • Supported the Project Manager with task identification, status reports, issues and risk mitigation.
  • Helped manage risk analysis and mitigation plans, status reports, and client presentations.
  • Managed the Requirements Board presentation session and delivered status reports to over 50 attendees.
  • Prepared weekly project status reports for Senior Management regarding the DCPS Fiscal Process.
  • Managed agenda, updated status reports; including payroll and PR/PO resource task/issues.
  • Authored and reporting Weekly and Monthly Deliverable Status Reports to government client.
  • Used Mercury Quality Center for defect tracking and testing status reports.
  • Authored and peer-reviewed weekly and monthly status reports for project leadership.
  • Collaborate with cross-functional teams to create monthly project status reports.
  • Provided status reports on weekly basis.
  • Compile data for weekly status reports.
  • Monitored various project and prepared status reports to be submitted to management, Responsible for compliance with company policies and procedures.
  • Guided JAD technology functional review live-classroom training with project team and frontline staff and compiled project status reports.
  • Design and delivered test status reports to manage and adjust resources and schedules during the upgrade effort.

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2 Status Reports Jobs

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45. Process Changes

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low Demand
Here's how Process Changes is used in Business Process Analyst jobs:
  • Developed and created process changes by integrating new processes with existing ones and communicating those changes to impacted organizations.
  • Lead cross-functional sessions to present and validate proposed solutions and business process changes with functional managers.
  • Translated trends into educational opportunities, process changes or system improvements.
  • Managed communication of process changes to internal audiences and business partners.
  • Developed, documented, communicated and implemented process changes and improvements.
  • Recommended and implemented process changes.
  • Work with business resources on improvement initiatives to identify, analyze, and implement process changes that improve business performance.
  • Recommended organizational and business process changes of which 95% were approved and implemented over following 24 months.
  • Ensured managers and supervisors understand the impact of process changes on their business and employees.
  • Detailed process changes increasing efficiency by 20% and reducing errors by 10%.
  • Position involved projects involving systems and process changes for the Claims Department.
  • Train management and users on new software enhancements and process changes.
  • Test business process changes in DART as needed.
  • Recommend and research process changes.
  • Championed and drove the implementation of process changes which lead to improved operational efficiency and asset inventory control.
  • Developed requirements for system support of process changes Managed implementation of system changes and enhancements
  • Performed security assessments and implemented process changes to remediate identified issues.
  • Created and executed multi-level, multi-organizational communication plan for system and process changes, ensuring stakeholder and leadership inclusion.
  • Obtain appropriate approvals "golden handshake" from management as well other departments that will be involved in any process changes.

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46. Sequence Diagrams

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low Demand
Here's how Sequence Diagrams is used in Business Process Analyst jobs:
  • Created activity diagrams and sequence diagrams to provide direction to developers.
  • Created UML Diagrams like Sequence Diagrams, Activity Diagrams and process flow diagrams to elaborate the new processes using Rational Rose.
  • Diagrammed The Elicited Requirements Into Use Case, Activity And Sequence Diagrams By Using Unified Modeling Notation (UML).
  • Developed use cases from requirements and created UML diagrams like Use case, Activity, sequence diagrams.
  • Develop use cases, activity diagrams and sequence diagrams for a clear understanding of the vision document.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
  • Created RUP activity diagrams and sequence diagrams to analyze the requirements and recommend solutions.
  • Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
  • Created use case, use case diagrams, activity diagrams and sequence diagrams using MS Visio 2010.

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47. RUP

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low Demand
Here's how RUP is used in Business Process Analyst jobs:
  • Developed and delivered end-user training as required, allowing smooth transition to SAP and mitigation of any interruptions to business operations.
  • Developed business case for GetPaid 7i and successfully upgraded software globally without any user disruption.
  • Transitioned business operations from legacy systems to SAP platform with minimal disruption.
  • Followed Rational Unified Process (RUP) iterations methodology for project development.
  • Leveraged consulting skills to troubleshoot and re-vamp Bankruptcy e-manual publishing process.
  • Helped in Prioritization of project efforts, developing project plans, process flows, Use Cases and SRS using RUP.
  • Introduced the concept of system updates being scheduled during non-business hours to eliminate disruption to user's work.
  • Act as Subject Matter Expert (SME) for LPS Default Desktop for foreclosure and bankruptcy content.
  • Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
  • Used Rational Unified Process (RUP) for streamlining the team's development activities.
  • Developed and delivered Root Cause Analysis (RCA) on interrupts and other problems.
  • Analyze trends and interpret Foreclosure and Bankruptcy processes along with regulatory issues and policies.
  • Focus on Foreclosure and Bankruptcy servicing, regulatory compliance, fraud and fair lending.
  • Drafted a Bankruptcy ACPR process procedure and process checklist for ACPR project team members.
  • Maintained and formatted PCs, laptops, servers and uninterrupted power supplies.
  • Utilized RUP to configure and develop process, standards, and procedures.
  • Inventory and sales process Successfully used RUP Analysis Model for gathering requirements by facilitating, Use Case Workshops and sessions.
  • Utilized RUP, JAD, Rational Rose, ReqPro, and Visio
  • Documented the deliverables as per GMAC's proprietary SDP methodology that is modeled after RUP methodology.
  • Designed "End-to-End" workflows for collections and the defined requirements for post-recovery and bankruptcy processes.

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48. Data Integrity

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low Demand
Here's how Data Integrity is used in Business Process Analyst jobs:
  • Performed early risk assessments through research and analysis formulating mitigation plans for resolution of data integrity and /or system issues.
  • Created data integrity, business intelligence, and metrics reports including dashboards and executive level presentations.
  • Ensured data integrity during conversion including the successful testing and implementation of a new enterprise system.
  • Supported annual inventory on-hand reconciliation count process to maintain system data integrity.
  • Ensured data integrity by performing worldwide item maintenance.
  • Reconciled system data for consistent data integrity.
  • Processed in Fiscal Year 2013 $1.1B in Bookings and $1B in funding on time with exceptional data integrity.
  • Provide root cause analysis and continuous quality improvement in providing data integrity between Mfg Pro and Oracle.
  • Monitored the data integrity of Supply Chain s Master File data within the ERP system-Vendors and Items.
  • Perform data integrity checks on excluded claims to verify rebates requested match quarterly and monthly invoices.
  • Worked closely with IT to design enhancements, maintain data integrity, and resolve technical issues.
  • Provided technical support and ensured data integrity across multiple bases within the region.
  • Communicated with clients, vendors, and developers daily to ensure data integrity.
  • Complete surveys to ensure data integrity and meet expectations of key metrics.
  • Performed extensive Data Integrity testing by executing SQL Statements Involved in fixing repository related, Reader process and External procedure problems.
  • Transport Implementation Completed comprehensive on-site gateway equipment inventory surveys in the Texas markets; improved data integrity of network elements.
  • Identified process improvement/automation opportunities with focus on user experience, data integrity, and operational efficiencies.
  • Created ad-hoc reports and ensured data integrity was delivered and maintained to support the decision-making processes.
  • Tasked with increasing data integrity, identifying workflow anomalies, eliminating process deviations, and reducing cycle time.

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2 Data Integrity Jobs

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49. SOX

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low Demand
Here's how SOX is used in Business Process Analyst jobs:
  • Developed process improvement recommendations by working with Operational Risk and SOX404 Compliance Teams.
  • Harmonized SOX controls across all A/P systems supported by SSC; mechanized processes to reduce errors while conforming to internal controls.
  • Trained analysts on modeling theory and technique using ProVision software, resulting in improved analysis and documentation for SOX compliance.
  • Assisted uploading and confirmed packing slips uploaded to the electronic SMART Packing Slip Repository and ensured SOX 404 compliance.
  • Provide guidance to internal audit on issues relating to SAP authorizations, data extractions, and SOX controls.
  • Directed and trained staff in SAP ERP purchasing, ensuring SOX and Reg A and B compliance.
  • Manage SOX audit compliance reporting and audit activities for the sourcing and procurement teams.
  • Owned and responded for inventory SOX controls, supported internal and external audits.
  • Performed SOX Annual Security review to ensure all granted access was appropriate.
  • Analyzed all major financial processes ensuring compliance with SOX 404 regulations.
  • Maintained approval documentation SharePoint site for Sarbanes-Oxley (SOX) audits.
  • Supported the SOX Regulations as part of ongoing certification requirements.
  • Maintained the SOX compliant technical body of knowledge.
  • Create and manage all IT requests based of severity and service requested Report and review end of Month SOX access.
  • Manage Quarterly SOX activity and coordinate with 3rd party, pre-view for quality, track completion and retain documentation.
  • Act as Subject Matter Expert (SME) for SOX required Document Archival for additing purposes.
  • Provided assistance for ad-hoc reporting and respond to audit requests based on SOX compliance.
  • Support annual SOX and semi-annual Boeing Corporate audits for the PMdb processes and controls.
  • Designed Departmental Reporting To Ensure Control Gaps Were Recognized, Identified, Balanced And Incorporated Within SOX Testing Compliance.

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50. System Changes

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low Demand
Here's how System Changes is used in Business Process Analyst jobs:
  • Review planned initiatives and system changes to identify potential changes to documented processes.
  • Guided implementation of system changes by creating and communicating well-written documentation and presentations.
  • Analyze existing procedures and evaluate requested requirements to identify any system changes.
  • Translated customers' objectives, processes and services to make recommendations for business system changes on projects assigned.
  • Created high level process flows to drive the discovery of how system changes would impact existing processes.
  • Initiated system work requests and worked with programming staff to test and support implementation of system changes.
  • Designed and implemented various property tax system changes resulting in more reliable and cost effective systems.
  • Write proposals for system changes, enhancements, develop and execute training sessions for users.
  • Worked diligently with information systems department to implement system changes, requirements, and testing.
  • Created test plans and performed user acceptance and regression testing to validate system changes.
  • Reviewed all requests for system changes to assess impact to overall design.
  • Update all manuals and documentation to accommodate system changes and enhancements.
  • Determine the scope and participates in establishing priorities for system changes.
  • Developed requirements for, and tested, major system changes.
  • Led CAB meetings to approve system changes.
  • Led JAD sessions for related system changes.
  • Developed detailed technical design for workflow automation, and implement system changes including monitoring for successful and intended outcomes.
  • Documented and diagramed business processes, procedures, and provided recommendations on procedural, process or system changes.

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Business Process Analyst Jobs

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20 Most Common Skills For A Business Process Analyst

Business Requirements

20.7%

Process Improvement

9.9%

Test Cases

6.5%

Ensure Compliance

6.2%

Project Management

5.8%

Visio

5.2%

User Acceptance

5.2%

Subject Matter

4.3%

Sharepoint

4.2%

SQL

4.0%

ERP

3.9%

Business Units

3.8%

Customer Service

3.6%

SME

3.0%

UAT

2.8%

Management System

2.6%

JAD

2.1%

Data Analysis

2.1%

Sigma

2.1%

QA

2.0%
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Typical Skill-Sets Required For A Business Process Analyst

Rank Skill
1 Business Requirements 15.1%
2 Process Improvement 7.2%
3 Test Cases 4.8%
4 Ensure Compliance 4.5%
5 Project Management 4.3%
6 Visio 3.8%
7 User Acceptance 3.8%
8 Subject Matter 3.1%
9 Sharepoint 3.0%
10 SQL 2.9%
11 ERP 2.9%
12 Business Units 2.8%
13 Customer Service 2.7%
14 SME 2.2%
15 UAT 2.0%
16 Management System 1.9%
17 JAD 1.5%
18 Data Analysis 1.5%
19 Sigma 1.5%
20 QA 1.5%
21 As-Is 1.4%
22 To-Be 1.4%
23 Key Performance Indicators 1.3%
24 Process Analysis 1.2%
25 Suite 1.2%
26 Sdlc 1.2%
27 Training Programs 1.1%
28 UML 1.1%
29 HR 1.1%
30 Business Partners 1.0%
31 New Processes 1.0%
32 CRM 1.0%
33 Process Documentation 1.0%
34 Process Maps 0.9%
35 Current State 0.8%
36 Web Application 0.8%
37 Information Technology 0.8%
38 BRD 0.8%
39 Current Business Processes 0.8%
40 Technical Support 0.8%
41 Process Design 0.8%
42 New System 0.7%
43 Cost Savings 0.7%
44 Status Reports 0.7%
45 Process Changes 0.7%
46 Sequence Diagrams 0.7%
47 RUP 0.6%
48 Data Integrity 0.6%
49 SOX 0.6%
50 System Changes 0.5%
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