Business process consultant job description

position is 95% Remote. There will be occasions where the customer will want the successful candidate on premise
Must Haves:


Minimum 2 years consulting experience in ServiceNow SPM (Strategic Portfolio Management) / PPM (Project Portfolio Management) Must be a US Citizen, eligible to obtain a Public Trust clearance Must have experience working as or with a PMO Must be capable of developing Process Flow Diagrams, SOPs, Guidance Materials, Presentations, and Gap Analysis Strong consulting skills including meeting & facilitation skills is a must
Minimum 2 years consulting experience in ServiceNow SPM (Strategic Portfolio Management) / PPM (Project Portfolio Management) / ITSM (IT Service Management)
Arlington, VIRGINIA, United States Full-time
Company Description



Who We Are


Company is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile transformation, DevSecOps automation, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Delivery Excellence, Reputation, Responsibility, and a Better Future.

The Values that Define Us (R2+D2=Better Future)



Responsibility.
We pull our own weight, teach others how to pull theirs, and show up whenever a member of our tribe needs support. Responsibility is about maintaining a sense of ownership, delivering on our commitments, and being mindful of our wake.


Reputation.
We create balanced outcomes, communicate our intentions with honesty and clarity, and honor our commitments. Reputation is about building and maintaining trust.


Drive.
We lean in to the hard work of empowering a vibrant and sustainable culture, creating jobs, developing leaders, communicating clearly, making a difference, and contributing to a greater outcome. Drive is about courage and faith


Delivery Excellence.
We focus on quality over quantity and value the journey of continuous process improvement and organizational maturity. Delivery Excellence is about pride in our work and fulfillment as a result.


Better Future.
A Better Future is the reward given and received for living an authentic life of service - to each other, our customers, our loved ones, and our communities. Better Future is about giving more than we take.
Job Description


The ideal Business Process Consultant will be able to successfully perform the following duties:

Accountable for delivering Industry Best Practice guidance working with the customer to achieve their business outcomes/solutions in ServiceNow SPM - Strategic Portfolio Management (formally known as PPM)
Provide subject matter expertise to advise where out of the box functionality can achieve a desired outcome instead of resorting to customization to meet business needs
Identify, document and present insights, impacts and recommended solutions to meet business objectives
Provide technical support automating business process workflows and dashboards using ServiceNow
Communicates technical problems and solutions to both technical and non-technical audiences
Works closely with a PMO and will be involved in producing guidance for project management and demand management processes
Complete, develop and improve required documentation such as process flow diagrams, SOPs, guidance materials, presentations, gap analysis, etc.
Promote continuous process improvement practices
Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role
Strong consulting skills including meeting & facilitation skills, and collaboration and communication skills
Qualifications


Must have Bachelor's degree in information technology or related field of study Must have 6-9 years work experience Must be a US Citizen Must be able to obtain and maintain Minimum Background Investigation/Public Trust Minimum 2 years consulting experience in ServiceNow SPM (Strategic Portfolio Management) / PPM (Project Portfolio Management)


ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

Time Type: Full time
Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

As a Business Process Consultant at Norfolk Naval Shipyard (NNSY) you will work in partnership with the customer to provide process improvement support to NNSY teams and programs. You will manage communications, customer expectations, and delivery of work products while providing this support. This position supports CACI's Project Execution and Deck-plate Effectiveness (PEDE) contract.

More About the Role

Facilitate and lead planning, execution, and close-out actions for routine in-person and teleconference meetings, Department Head meetings, strategic off-site meetings, and Strategic Planning Sessions. Enhance the methods, tools, effectiveness, and outcomes of Naval Shipyard Innovation and Implementation and ensure alignment with corporate initiatives. Support Command strategic and tactical initiatives through portfolio management, action tracking and return on investment calculation and monitoring. Track Command-level initiatives, coordinate monitoring of audit findings, and assist with alignment of NNSY trade shops and support codes. Analyze and assess program activities and initiatives, projected results and actual outcomes, participant engagement, team effectiveness, metrics, and risk factors Provide tools and methods to aid decision making, program management, and action planning. Support oversight of the Standard Work Program. Support local and corporate Working Groups and Communities of Practice. Provide technical and logistical support, along with training and facilitation services, to increase individual and team competency within local teams. Foster an open exchange of ideas and best management practices; build business acumen and relationships; and enhance the professional knowledge, skills, and abilities of NNSY personnel at all levels of the Command. Provide consultation, coordination, and multi-media communication to accomplish or assist with overall task management. Provide information for various management systems. Support and coordinate with customer in preparation of documentation and deliverables. Physical Demands: Normal demands associated with a Shipyard office environment, including ability to work on a computer for long periods. Work is in an active industrial environment that may require walking long distances carrying backpack filled with work materials (and transporting materials, supplies as needed, climbing ladders, and accessing confined spaces. Ability to lift/carry up to 40 lbs.



You'll Bring These Qualifications


Must be a U.S. Citizen. Must have the ability to obtain a DoD Interim Secret security clearance and subsequent final DoD Secret security clearance. Bachelor's degree in Industrial Engineering or a similar field. Minimum 5 years of related work experience. Demonstrated project management, training, and facilitation skills. Experience facilitating meetings attended by senior leadership. Training and experience in Agile, Lean, Six Sigma, Shingo, or Theory of Constraints. Experience conducting detailed data analysis. Knowledge of 2D/3D CAD software, specifically AutoCAD. Demonstrated proficiency in the preparation, selection, organization, and presentation of information in a concise and coherent manner. Strong interpersonal skills and ability to communicate with customers at all levels of the organization in a professional, effective manner. Strong customer service orientation. Respectfully engage customers in a manner that achieves successful outcomes. Ability to organize work efficiently and manage time effectively. Ability to perform successfully independently and as a team member in a demanding work environment. Proficiency with Microsoft Office Suite. (Specifically: Word, Excel, PowerPoint, Teams, and SharePoint)



These Qualifications Would Be Nice to Have


Active DoD Secret security clearance. Master's degree in relevant field. Knowledge or experience working in a Naval or Shipyard environment. Knowledge or experience working in a large industrial environment. Certification in Agile, Lean, Six Sigma, Shingo, or Theory of Constraints. Project Management Professional certification.



What We Can Offer You


We've been named a Best Place to Work by the Washington Post. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive benefits and learning and development opportunities. We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.


Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

The Business PRR a functional consultant role for CampusWorks and a key position that delivers professional services to our clients as a member of the Client Experience Team.

The PRR may deliver services on a variety of engagements, ranging from process reviews and departmental assessments to project management and strategic planning. This individual will work with our client administrative teams, inclusive of financial and human resource operations, to assist clients in re-imagining, re-designing, and implementing streamlined processes and procedures, supported by technology and self-service, with a focus on improving the overall constituent experience and institutional effectiveness.
Travel: Average of 75%
Job Type: 1099 Contract Consultant
Key AccountabilitiesExcellent leadership skills, including facilitating diverse groups, creating consensus building and preparing the organization and individuals for change and ongoing continuous improvement Demonstration of superior communication skills and the ability to provide a consultative approach to end clients Demonstrated experience facilitating the diverse needs of functional areas, students, faculty, staff and leadership across higher education organizations.Demonstrated ability to map, leveraging Visio, current and desired processes with detail showing the various process steps and who is performing each step. This includes mapping out very complex and at times dysfunctional processes that have arisen over time in an organization.
Experience and EducationEducation: Advanced degree or related experience Experience:Minimum of 7 years related experience with demonstrated experience in the higher education environment Prior work as: Director, AVP, VP of: Finance - Controller Human Resources Institutional Effectiveness Chief Operating Office rr similar expertise5+ years experience leading, managing or directing functional areas of an organization and/or with ERP implementation and migration of one of these administrative systems in higher education: Banner, Colleague, PeopleSoft, Campus Management, WorkDay, Unit 4Business process review experience, including reviewing and recommending policy changes, staffing and organizational alignment changes, and realignment of roles and responsibilities when appropriate Experience guiding organizations to align the day-to-day operations with the strategic goals of the organization and monitoring and measuring to guide the organization through information to their goals
KSA's - Knowledge, Skills and AbilitiesDemonstration of superior communication skills, both orally and in writing, and the ability to provide a consultative approach to clients Social and emotional intelligence and a strong understanding of organizational development and dynamics.Solid leadership skills, including facilitating diverse groups, creating consensus building and preparing the organization and individuals for change and ongoing continuous improvement Creative problem solving, analytical skills, and cognitive flexibility.Demonstrated ability to effectively manage large projects with multiple dependencies and collaborators Demonstrated ability to facilitate large work sessions with diverse participants and personalities, both in person and virtually.Demonstrated ability to map, leveraging relevant tools (e.g., Visio), current and desired processes with detail showing the various process steps and who is performing each step. This includes mapping out very complex and at times dysfunctional processes that have arisen over time in an organization.Knowledge of current and emerging trends in higher education.

What You Can Expect from Us
At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career. Our employees enjoy:

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators.
A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.
A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.
Flexibility. We value work-life balance because we know that happy employees create happy customers. T hat's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.
A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.

There are many things our employees love about working for CampusWorks, but don't take our word for it. Hear what they have to say. Read employee testimonials»

About CampusWorks
Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution-from Student Services to Human Resources to Finance to Academics-to achieve transformative results.

AAP/EEO Statement: CampusWorks, Inc. provides equal employment opportunities (EEO) and Affirmative Actions (AA) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.