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Top 50 Business Process Consultant Skills

Below we've compiled a list of the most important skills for a Business Process Consultant. We ranked the top skills based on the percentage of Business Process Consultant resumes they appeared on. For example, 19.2% of Business Process Consultant resumes contained Business Process Management as a skill. Let's find out what skills a Business Process Consultant actually needs in order to be successful in the workplace.

These are the most important skills for a Business Process Consultant:

1. Business Process Management

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high Demand
Here's how Business Process Management is used in Business Process Consultant jobs:
  • Led and facilitated large Fortune 500 software tax integration projects through discovery, engagement workshops and business process management scoping.
  • Initiated successful implementation of a Business Process Management solution supporting HR platform of leading bank in Australia.
  • Support development and implementation of Business Process Management team and methodology including supporting technology.
  • Executed project management functions in accordance to established Business Process Management and DMAIC models.
  • Trained end-users in business process management and business intelligence products.
  • Collaborate with professor with the creation of classroom material for Business Process Management Diploma courses.
  • Created automated Unit Test code for multiple products within the Business Process Management stack.
  • Led the Business Process Management software tool selection and deployment effort.
  • Design, Model and Simulate processes in Business Process Management tool.
  • Designed overall Business Process Management strategy and roadmap for the company.
  • Promoted business process management conferences and trainings of partner consultancies.
  • Model and implement complex scientific R&D workflows in a Business Process Management Suite (BPMS) of tools.
  • Lead business process management or workflow initiatives, in partnership with technology, where appropriate.

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2 Business Process Management Jobs

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2. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Process Consultant jobs:
  • Function as a lead consultant in reviewing proposed major IS system enhancements and identifying system issues related to business process improvements.
  • Represented my department on process improvement teams, special projects and implementation of new technology.
  • Perform root cause analysis and recommend business process improvements to Executive Leadership and Board Members.
  • Provided timely communication, test validation, process improvements and documentation related to system implementations.
  • Completed annual requirement and provided process improvement and automation recommendations for 70 locations.
  • Reviewed company standard process and procedures, analyzing future process improvement projects.
  • Collaborated with individual businesses and liaisons to implement process improvement initiatives.
  • Identify process inefficiencies and make recommendations to management on process improvements.
  • Execute process improvement projects and support finance and accounting process management.
  • Created and initiated process improvements for a special project implementation.
  • Championed cross-functional projects to identify systems and process improvement opportunities.
  • Research, process mapping and identifying business process improvements.
  • Process Improvement consultant with a mid-size, full service consulting firm serving numerous Fortune 500, non-profits, and government clients.
  • Designed tools to assist in the timely completion of the annual audit and identified key areas for process improvement.
  • Created communications to DIA employees regarding PM processes and continuous process improvement plan.
  • Created documentation of process improvements with the use of Adobe Experience Manager.
  • Key change agent for operations and finance process improvements.
  • Led various process improvement efforts across business lines.
  • Simulate and test process improvements.
  • Operate as Salesforce Business Unit Administrator, including leading issue resolution and process improvement.

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16 Process Improvement Jobs

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3. Project Management

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high Demand
Here's how Project Management is used in Business Process Consultant jobs:
  • Developed and provided training for engineering and management staff on topics that included process, quality and project management.
  • Initiated discovery and completed documentation of current project management practices and methodologies for IT community.
  • Directed consulting services providing project management and technical support for domestic and global clients.
  • Project management o Managed multiple operational, tactical, and large projects simultaneously.
  • Applied Business Process Engineering aspect for Project Management of Strategic Solutions bundling initiative.
  • Delivered customized Project Management training and contract services to 3 companies.
  • Provided Project Management leadership in restructuring the talent acquisition organization.
  • Assisted program manager in all project management related activities.
  • Performed project management for multiple concurrent team engagements.
  • Led and managed defect resolution, a primary IT development liaison and assisted in project management of future facing enhancements.
  • Improved project management capabilities, knowledge, competence, and skills within the teams ensuring to achieve the optimum performance.
  • Employed Project Management Body of Knowledge (PMBOK) principles in completing Phase 2 and planning for future projects.
  • Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices.
  • Coached team leads and provided project teams with project management, business process, and change management support.
  • Implemented Project Management Office (PMO) best practices to support process improvement efforts.
  • Participated in Project Management and Testing Community of Practice (CoP).
  • Led a cross-functional team to identify and remedy more than 450 issues with a project management tool (Planview).
  • Provided basic process and project management consulting to potential customers Mentored new Sales personal through learning the sales process.
  • Develop, systematize and implement effective project management process (Sempra Energy).
  • Facilitated training programs specific to organizational and divisional needs; certified Kepner Tregoe Project Management facilitator.

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4 Project Management Jobs

No jobs at selected location

4. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Process Consultant jobs:
  • Developed project scope that included conducting facilitated sessions to model the current and future information needs and define the business requirements.
  • Eliminated waste and standardized global sales operations processes by reconciling business requirements, analyzing gaps, and implementing optimizing process maps.
  • Worked directly with executive management to review project costs, resources and business requirements.
  • Gathered business requirements, documentation, solution definition, development and data architecture.
  • Formulate solutions improving documentation of business requirements and impact of proposed changes.
  • Drafted Project Definition Document and Business Requirements Document and other project artifacts.
  • Involved extensively with Agents to resolve outstanding new business requirements.
  • Documented business requirements for technical and process solutions development.
  • Ensured designed system met business requirements.
  • Led in the development of business requirements in support of proposed solutions involving people, processes and technology.
  • Documented business requirements so that Target Technology Services and third party vendor could build and customize software.
  • Worked with technical teams to ensure that business requirements were adhered to and implemented.
  • Define business requirements, project scope and mobile solution functions and features.
  • Led interviews to build business requirements.
  • Create business requirements documentation for existing processes and assist Senior Business Consultants with redesign of work intake systems.
  • Facilitated Webfocus reporting for Finance ensuring accuracy by deriving business requirements and testing.
  • Identified business requirements, activities and deliverables that affected key business processes.
  • Performed business requirements analysis by interviewing client personnel and users.
  • Gathered and created business requirements 2013 the Enterprise Data Tracking System (eDTS) Capability Enhancements.
  • Collect business requirements, define project scope and timeline and keep project on track.

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2 Business Requirements Jobs

No jobs at selected location

5. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Business Process Consultant jobs:
  • Interacted with lines of business to ensure compliance processes were understood and implemented correctly.

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6. Customer Service

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high Demand
Here's how Customer Service is used in Business Process Consultant jobs:
  • Provided customer service and education to clients regarding their life and disability policies.
  • Identified opportunities for improving internal and external customer service for the organization.
  • Managed customer service improvement project.
  • Provided recommendations to senior management on process improvement, team building, customer service, and marketing.
  • Planned, hired, organized, trained, managed and reported for Customer Service team of 12.
  • Function as primary SAP Sales-to-Cash support for TT Sales, Customer Service, and Supply Chain.
  • Lead talent management, leadership development, and customer service and career development sessions.
  • Interviewed clients and took phone calls to provide customer service about information on claims.
  • Provided superior customer service fielding calls within Lincoln's Tax Deferred Annuity 800 line.
  • Coordinated meetings with customer service managers; advised on best practices and agent issues.
  • Committed to provide exceptional customer service to clients and coworkers.
  • Resulted in outstanding customer service and high customer retention rates.
  • Provide excellent customer service to all of my customers.
  • Handled all customer service related issues.
  • Assist the customer service and claims departments with the phone queue, scan and associate documents in Laserfiche scanning system.
  • Provided excellent customer service to both insurance agents as well as current policy holders.
  • Use customer service skills to communicate with agents and clients.
  • Prepared and entered new insurance policies Entered policy renewals into company system Provided excellent customer service

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1 Customer Service Jobs

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7. Process Flow

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high Demand
Here's how Process Flow is used in Business Process Consultant jobs:
  • Coordinated efforts which provided the Wealth Management Group an understanding of their business process flows and all associated technological dependencies.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Conducted client interviews in order to develop business process flows, and served as a process flow Subject Matter Expert.
  • Perform process flows, and design of 47 IT builds and deployments to the field in only 12 months.
  • Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
  • Contributed effectively to develop solutions in the areas of process flow, business logic and user interface.
  • Communicate process flows or requirements to staff for software development efforts or as part of procedural training.
  • Developed process flows to identify item set up processes to collect accurate and complete product information.
  • Worked directly with legal authorities to understand the implications and process flows with subjective processes.
  • Developed high level process flow and implementation plan to support vendor collection process.
  • Developed Entity-Wide risk control matrix, narrative, and process flow diagrams.
  • Created functional designs and process flows for financial systems and processes.
  • Improved system flow through streamlining process flow for business' clients.
  • Determined and validated integration points for key process flows.
  • Created process flows, user stories and UAT.
  • Designed IT hardware/software request fulfillment process, developed process flows, work instructions, and trained IT staff of new procedures
  • Documented process flows with future-state efficiencies across the Legal LOB for audit and compliance.
  • Developed process diagrams, process flow chart including context and dataflow diagrams.
  • Managed the project to develop a new invoice process flow for the IT Finance area with major vendor contracts.
  • Utilized Visio software for process flows.Facilitated the transformation from inward looking and function based processes to customer centric businessprocesses.

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8. Sigma

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high Demand
Here's how Sigma is used in Business Process Consultant jobs:
  • Specialized in SBIR/STTR/NASA proposals for creative executive-level high-tech Aerospace Engineering solution proposals applying LEAN/Six-Sigma process principles.
  • Led Team in identifying and implementing Lean Six Sigma process enhancements/improvements across the organization.
  • Led lean six sigma process improvement analysis and documentation across business process departments.
  • Applied Six Sigma doctrines to quantify improvements made and prioritize future improvement initiatives.
  • Utilized Six Sigma tools to prepare measurement procedures to support future process improvements.
  • Provided process improvement recommendations and analysis techniques utilizing six sigma tools.
  • Applied knowledge of Lean Six Sigma principles to accurately provide a viable recommendation to improve their patient outreach by 190%.
  • Identified root causes and made recommendations that improved the government client s critical processes utilizing Lean and Six Sigma Methodologies.
  • Serve as business consultant to the EGS-India for continuous process improvement by conducting root cause analysis utilizing Six Sigma principles.
  • Initiated Six Sigma program at GSE, including project execution, and green belt training and mentoring.
  • Served as a change agent by stimulating, communicating, and institutionalizing Lean Six Sigma initiative.
  • Act as the Six Sigma subject matter expert and assist business partners with process improvement questions.
  • Managed & co-engineered various high-tech programs & projects using LEAN/Six-Sigma principles and DMAIC techniques.
  • Design and author enterprise Lean Six Sigma training materials, curriculum and tools.
  • Manage Six Sigma deployment training 75+ managers and saving $1.7 million annually.
  • Provide expert Six Sigma analysis to Executive Members concerning process gaps.
  • Utilized Six Sigma processes and methodologies, and Microsoft Office tools.
  • Certified Six Sigma Black Belt - Experience with Six Sigma Tools\Methodologies (RPI's, FMEA, DMAIC etc.).
  • Utilize analytical acumen to provide lean six sigma solutions and research for cross-functional improvement initiatives within Wells Fargo Home Mortgage.
  • Designed and implemented improvements to business processes utilizing the Six Sigma DMAIC methodology.

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11 Sigma Jobs

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9. User Acceptance

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high Demand
Here's how User Acceptance is used in Business Process Consultant jobs:
  • Provided general guidance and support for the business during requirements validations and user acceptance testing.
  • Partnered with business areas to perform user acceptance testing and ensured projects met business objectives.
  • Managed user acceptance testing to drive issue resolution and ensure technology solution meets requirements.
  • Provide User Acceptance Testing and Training/materials to Managers and then Staff on new configuration and system use.
  • Provided Project Manager with up to date, on demand, Report Development and User Acceptance metrics.
  • Assign defects to the team at the time of System Integration Testing and User Acceptance Testing.
  • Created an SOP (Standard Operating Procedure) for upgrade user acceptance testing.
  • Developed System Integration and User Acceptance Test scripts and managed the testing cycles.
  • Directed system designs, created test scripts and conducted user acceptance testing.
  • Planned and managed User Acceptance Testing.
  • Led Business Integration Testing and User Acceptance Testing (USAT) for SAP cutover, including data validation.
  • consolidate weekly communication, process and procedure clarification, user acceptance testing, etc.)

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10. Training Programs

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high Demand
Here's how Training Programs is used in Business Process Consultant jobs:
  • Improved employee cohesion and productivity by developing training programs and manuals and directing training classes for new hires.
  • Conducted training programs on U.S. HR laws and best practices for firm's European employees.
  • Design, develop, execute, and evaluate training programs.
  • Developed and conducted extensive training programs for inside sales force.
  • Developed Salesforce training programs, documentation and adoption strategies.

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11. ERP

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high Demand
Here's how ERP is used in Business Process Consultant jobs:
  • Managed the installation of management systems, key performance metrics and improved business processes through strong facilitation and exceptional interpersonal skills.
  • Researched current problems within the enterprise and prepare summary of findings reports that include recommendations for immediate implantation and future action.
  • Cultivated and championed Business Process Modeling across the enterprise driving clarity to enterprise scale project initiatives.
  • Develop risk identification and mitigation process for enterprise risk management.
  • Gather and clearly document formal business requirements and interpret those requirements to the different IT departments to create system logic.
  • Worked in a Change Management role to assist in an enterprise wide Business Process initiative at a major Bank.
  • Consulted with client teams on the implementation approach, business configuration, and enterprise deployment of product development solutions.
  • Delivered projects for business clients in Tax, Treasury, Fixed Assets, Project Systems, and Enterprise Risk.
  • Acted as mediator between government personnel and Enterprise Directory and Messing team as well as Enterprise Service Desk team.
  • Utilize skills and knowledge of systems development, change management, and project management to complete enterprise wide projects
  • Implemented a comprehensive ERP solution (JIT), integrating 27 functional / business and operational domains.
  • Experience with client's current ERP and Human Resource systems for process improvements and change requirements.
  • Complete and maintain process maps utilizing BPMN methodologies and tools such as TIBCO and Enterprise Architect.
  • Upgraded the standard costing methodology, and redesigned plant ERP operations set-up for financial alignment.
  • Provided the photo supplement guide to the vendor, Underwriting and Enterprise Inspection Services.
  • Collaborate with internal and external consultants on enterprise document, business process management solutions and document conversion services throughout multiple verticals.
  • Customized, promoted, and implemented Wells Fargo's enterprise software development methodology across all verticals of the organization.
  • Owned LMS onboarding and training Enterprise-wide for 250+ Business Process Consultants, developed and presented core skill and career development training.
  • Prepared EDS master presentation for upper management that included company-wide quarterly financial results and enterprise wide B2B device/service roadmaps.
  • Leveraged Sparx Enterprise Architect to derive, document, and map business processes into candidate solution architectures.

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4 ERP Jobs

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12. Future State

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high Demand
Here's how Future State is used in Business Process Consultant jobs:
  • Identify and validate business requirements that support the desired future state business process.
  • Participated with Stakeholders and subject matter experts to document future state processes.
  • Developed future state recommendations with quality controls to ensure sustainability.
  • Gathered requirements for current and future state competitive pricing insights.
  • Developed future state business process documentation.
  • Advised on business process enhancements based on experience/best practices, business knowledge, and gaps in current vs. future state.
  • Mentored 40+ Business Operations Analysts to create current and future state business process maps based on Six Sigma DMAIC.
  • Project & Assignment Description Ran workshops with business leaders to design the future state process map.
  • Supported cross-entity, enterprise wide redesign initiatives towards end to end and future state analysis.
  • Designed future state business processes to ensure business and IT risks are easily managed.
  • Performed gap analysis between current and future states ensuring capture of all process transactions.
  • Developed Gap Analysis to provide recommendations for the government client s Future State.
  • Developed new Org chart, defined job responsibilities & future state processes.
  • Implement measures and metrics to assess future state performance.
  • Prepared a gap analysis between current and future state.
  • Developed client deliverables including future state process flows, narratives and recommendations for policies based on leading industry practices.
  • Work with cross-line-of-business partners throughout all areas of mortgage to ensure the future state design is sound and scalable.

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13. Test Cases

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high Demand
Here's how Test Cases is used in Business Process Consultant jobs:
  • Reviewed Feature Test Cases and ensured feature testing effectively validates the system meets the functional and non-functional requirements.
  • Contributed to the development of application test plans, test cases and evaluated test results to assist the development team.
  • Test cases were designed and executed using Quality Systems (role of QA).
  • Created and executed user acceptance test cases and managed defects.
  • Created Test Scenarios and Test Cases.
  • Created test plans and test cases.
  • Test cases were designed for the some of the altered procedures and CICS screens.

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14. Cost Savings

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high Demand
Here's how Cost Savings is used in Business Process Consultant jobs:
  • Created credit card processing strategy and implemented financial process improvements resulting is significant cost savings.
  • Designed tools resulting in over $250000 in cost savings per year per facility.
  • Eliminated inefficient processes, resulting in 20% cost savings for Lufthansa.
  • Delivered cost savings by reducing full time employees by 40% and redesigning agent on-boarding process.

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15. Visio

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average Demand
Here's how Visio is used in Business Process Consultant jobs:
  • Develop constructive and productive relationships in merging organizations to provide stability, vision and facilitate credible solutions.
  • Conducted strategic planning sessions including vision, identification of objectives, and organizational redesign for IT group.
  • Promoted corporate vision and professional ethics, as representative of Corporate Development and HR.
  • Conducted Quality Assurance reviews of all Energy Efficiency Division Programs and Solar Divisions.
  • Worked independently in a work at home environment with minimal supervision.
  • Assisted project manage in coordinating weekly reviews/revision of procedures.
  • Implemented an electronic filing cabinet for storage and retrieval of documents within the Division of Health Economics.
  • Worked at client site with limited firm supervision; balanced team and independent work techniques.
  • Document all new processes and job aids, for Ordering, Provisioning and Engineering personnel.
  • Lead for the process documentation and process improvement projects for the ARR Finance division.
  • Develop Change Control Board for Business and IT Divisions and processes for implementations.
  • Led long- and short-term product vision as part of the Agile team.
  • Analyzed vision document and breaking it down into Product backlog.
  • Documented processes using Visio Flowcharts.
  • Led business process improvement projects and initiatives within the Division of Health Economics and the UPMC Health Plan using Lean methodoligies.
  • Led As Is / To Be process mapping workshop within cross functional team and created Visio process maps.
  • Documented maturity assessments and current process flows (SOP's) for the US business units in Visio.
  • Produced process flows of existing systems using MS Visio, through job shadowing and reverse engineering.
  • Developed the Continuous Process Improvement Roadmap for the Mortgage Lending Division Software Engineering group.
  • Enforced process modeling best practices and standards across all work streams including applying the Business Process Modeling Notation BPMN-Visio standard.

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1 Visio Jobs

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16. Management System

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average Demand
Here's how Management System is used in Business Process Consultant jobs:
  • Program Manager for implementing SuccessFactors talent management system for the nation's 9th largest community owned electric utility.
  • Designed, coded, and implemented database for a Materials Manufacturing and Warehouse Management systems.
  • Outlined contract management system framework to help manage value and quantity based contracts per category.
  • Designated subject matter expert, developing business processes for warehouse management system.
  • Designed & implemented continuous improvement, corrective actions and vendor management systems.
  • Participated in vendor selection for new workforce management system.
  • Implemented web-based business performance management system; improved participation.
  • Implement PeopleAdmin s Human Capital Management System.
  • Determined requirements for an asset management system.
  • Develop and administer performance management system.
  • Lead Auditor for Quality Management System.
  • Developed a risk management system.
  • Processed retrieval requests, including pulling boxes and files, verifying items, updating records-management system and preparing for disposition.
  • Defined a robust Quality Management System as a part of a team using the Agile framework.
  • Led team to select, manage, and implement Reporting tool and asset management system.
  • Integrated documents of recent Weyerhaeuser acquisitions into current Forms Management system.
  • Provided process consulting for the introduction of a Change Management system and software package (BMC Remedyforce).
  • Manage the pilot implementation of the lean management system to a multi-site organization with a national footprint.
  • Manage the rollout of a new item management system to vendor partners.

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17. Data Entry

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average Demand
Here's how Data Entry is used in Business Process Consultant jobs:
  • Spearheaded solution development, improved data integration time-line, streamlined sales, and eliminated data entry errors.
  • Result: Streamlined and simplified data entry and reporting, reducing transaction cycle time by 65%.
  • Experience with medical data entry, account processing, and experience with PDP plans.
  • Corresponded with corporate headquarters in Milwaukee, WI regarding data entry of applications.
  • Use data entry to enter data.
  • Entered data for systematic withdrawals Rapid Data Entry

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18. Logistics

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average Demand
Here's how Logistics is used in Business Process Consultant jobs:
  • Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
  • Provide supply chain analysis and business development of Logistics Tracking Solutions with Supply Chain related use case definition and market validation.
  • Managed logistics of organizational outsourcing study and RFP process.
  • Plan, organize, and execute logistics support activities such as maintenance planning, repair analysis, and test equipment recommendations.
  • Consulted Logistics process such as Booking, Delivery Order, Shipment, and Billing - Samsung Electronics Global.
  • Lead supply chain/logistics distribution architect to support over 4000 personnel in 15 African nations.
  • Review logistics performance with customers against targets, benchmarks and service agreements.
  • Consulted Logistics/OMS Business integration process and IT system - Samsung firms.
  • Charged with the analysis and review of the Defense Logistics Agency.
  • Designed and developed Logistics/OMS IT systems - Samsung firms.
  • Facilitated effective strategic decision making for one perational fiscal and logistics forecasting capabilities.
  • Advise on specifics regarding logistics for packaged goods, intermodal, containerization, FCL, LCL and air shipments.
  • Provide guidance in transformation from product centric to customer centric focus and impact on quote to cash and logistics processes.

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1 Logistics Jobs

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19. HR

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average Demand
Here's how HR is used in Business Process Consultant jobs:
  • Maintained training capacity utilization goal within 5% of target through eliminating process inefficiencies which increased customer sales and service time.
  • Provided intervention direction and guidance during changes in organization processes through use of Organization Development and PM practices.
  • Provided sound technical recommendations for automation through minor infrastructural changes and software implementations.
  • Maximized up-time through globalized disaster recovery / business continuity strategy.
  • Analyzed the SAP Business processes/Solutions in Lighting division by reading through the documentation and by meeting business and core teams.
  • Functioned as the primary liaison between the business, operations, and technical groups throughout the project cycle.
  • Led process improvement initiatives throughout the SEAT dealerships network while building strong, long-term customer relationships.
  • Handled policy changes, reporting and processing checks through the Insurance Service Account system.
  • Provided best solutions to customer based on industry best practices through process consulting.
  • Advised business unit leaders of restructuring programs through a global realignment of workforce.
  • Project management included projects throughout the Continental US.
  • Exceeded sales quota throughout two years.
  • Work with leadership & process professionals to improve workflow and turnaround through technological improvements.
  • Facilitated and elicited business requirements on process and organizational decisions throughout the project lifecycle.
  • Generated new job acquisitions through closed negotiations during contract finalizations.
  • Facilitate improvement workshops; manage engagements through the entire lifecycle.
  • Hired to improve practice and network operations through the use of technology, lean six sigma methodology, and workflow re-design.
  • Granted full System Administrator rights to guide Admins through the install, configuration, implementation, and troubleshooting of the tool.
  • Managed a team size of 3 onsite and 6 offshore through the life cycle of the project.
  • consulted through Geneva Consulting, LLC.)

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3 HR Jobs

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20. Current State

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average Demand
Here's how Current State is used in Business Process Consultant jobs:
  • Facilitate improvement sessions to understand current state, identify bottlenecks and pain points, and gather information for recommended solutions.
  • Evaluated current state for consistent compliance with all applicable Federal Acquisitions Regulations along with other federal and state regulations.
  • Facilitated internal and external cross-functional project team discussions, creating current state and future state business process models.
  • Performed observations across various departments in order to methodically document current state processes.
  • Conducted current state process analysis and make recommendations for improvement opportunities.
  • Performed current state assessment for project management controls process.
  • Documented current state process and identified baseline performance measures.
  • Worked with users to gather requirements to understand current state and created functional scope and business processes for future state.
  • Produce current state processes and suggest desired processes and how to achieve it through a change process management.
  • Conducted over 50 leadership interviews for the government client as part of the Current State Analysis.
  • Conducted a current state vs. target state gap analysis, and remediation phase for the project.
  • Participated in and led client interviews to understand current state systems, processes, and controls.
  • Assessed the current state process and identified process inefficiencies and control limitations within this approval process.
  • Assessed the current state of internal controls as they pertained to customer confidentiality and privacy.
  • Documented the current state flow of funds for projects though the life-cycle process.
  • Perform current state assessments and make workflow optimization recommendations.
  • Developed and manage detailed work plans to produce current state, future state, and gap analysis deliverables.

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2 Current State Jobs

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21. Life Insurance

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average Demand
Here's how Life Insurance is used in Business Process Consultant jobs:
  • Verified customer life insurance applications via telephone recording customers answers for the underwriters to approve or decline eligibility.
  • Screen life insurance applications for omissions and errors in preparation for underwriting review.
  • Submit information from life insurance applications into system.
  • Processed new life insurance and annuity application.
  • Review incoming Life Insurance applications.
  • Processed new applications for Life insurance assembled the file folders and imputed information into the computer system.
  • Helped banking and life insurance institutions transfer large amounts of funds for clients to our company.
  • Processed all life insurance and security applications submitted through the Walnut Creek office.
  • Processed incoming applications for mutual funds, annuities and life insurance.
  • Trained to process life insurance applications.
  • Process applications for life insurance.
  • collected correspondences, inputted client policy info by data entry of life insurance customer payments and policies.
  • Reviewed incoming applications for Life Insurance, * Advised General Agency of any outstanding requirements thru emails
  • Entered clients on CCS Entered life insurance applications on Policy Link Communicated with sales field offices and agents
  • Issue term and universal life insurance policies according to Underwriters' instructions (ex.
  • Processed life insurance applications Communicated with underwriters Followed up with agents regarding applications Filed new paperwork and restructured old filing

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22. Process Analysis

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average Demand
Here's how Process Analysis is used in Business Process Consultant jobs:
  • Conducted Business Process Analysis on customer experiences with input from senior management, managers, supervisors and subject matter experts.
  • Work with Senior Management to facilitate business process modeling, including process analysis, design and implementation.
  • Managed multiple process analysis and requirements management projects including RPS and ALM.
  • Consult with customers on implementing process analysis and modeling best practices.
  • Developed procedures and policies and trained project team on SIPOC preparation, data collection plans, and process analysis.
  • Facilitated approximately 30 teams comprised of 15 senior managers and 150 employees in process analysis and design.
  • Reviewed and described 120 processes in eight weeks using business process analysis (BPA) software.
  • Contributed to high level business process analysis and redesign, from market research through retail sell-through.

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23. Business Units

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Here's how Business Units is used in Business Process Consultant jobs:
  • Created comprehensive training material that was deployed to all process improvement business units to communicate new analysis and quality management plan.
  • Designed and executed support processes for business units being transitioned to common SAP enterprise system from various independent legacy systems.
  • Recruited to provide work flow analysis, process improvement and quality consultation to business units across the organization.
  • Identified order-to-cash business requirements to reduce operational expenses incurred by two consumer products business units.
  • Coordinated the activities of several business units to implement changes in procedures and accountability.
  • Developed labor arbitrage policy and execution options for US and International business units.
  • Facilitate knowledge transfer between various business units and I/S organization.
  • Communicated changes to impacted business units.
  • Develop and present business case reports to senior management detailing the financial and headcount impact to the affected business units.
  • Launched dual-language enterprise 2.0 intranet, contributing thought leadership across work streams, business units, and geographical borders.
  • Identify technology trends and recommend solutions to business units to enhance the company's overall competitive edge Achievements:.
  • Fostered a culture of process improvement and metrics monitoring among leaders of business units within the business segment.
  • Supported multiple Functional Areas as liaison between the Business Units and Interactive Technology Group to meet Technical needs.
  • Schedule and run project status, employee engagement and training meetings with business units.
  • Experience with managing projects to streamline and improve data flow across business units.
  • Required influencing business units strategies, goals, and objectives.
  • Communicate changes and provide training to impacted business units.
  • Key Achievements Led a project team of 21 people across various business units to successfully implement an automated annuity processing system.
  • Serve as a liaison between the business units and the IT department to provide solutions that meet organizational requirements.
  • Created end to end warranty process maps and RACI matrix across different subunits of all engine business units.

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24. Sharepoint

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average Demand
Here's how Sharepoint is used in Business Process Consultant jobs:
  • Supervised, motivated, and organized work team to implement a Microsoft SharePoint collaboration platform.
  • Created change management documentation detailing end user product enhancements for SharePoint 2010.
  • Developed and maintained a SharePoint website to communicate POWR project information.
  • Conducted a feasibility study for the SharePoint 2007 to 2010 upgrade that provided senior management with justification for the current upgrade.
  • Managed a 4-person development team that implemented a SharePoint 2007 portal for 300 end users within the National Security Division.
  • Design, create and maintain an integrated supporting Business Process Modeling/ARIS SharePoint portal.
  • Managed and developed SharePoint site for the multiple departments needs/demands.
  • Work with business groups to document detailed flowcharts and business requirements for new workflows and SharePoint pages or sub-sites.
  • Document pre-migration and post-migration end user requirements for migration from SharePoint 2010 to 2013 platform.
  • Manage, coordinate and implement SharePoint business-as-usual and ad hoc requests.
  • Utlized a project SharePoint site to store and organize documentation.
  • Publicized media coverage and news releases on company website and maintained Microsoft Sharepoint sales tools portal.

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25. Key Performance Indicators

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Here's how Key Performance Indicators is used in Business Process Consultant jobs:
  • Provide decision support, reporting and analytic expertise to drive achievement of key performance indicators.
  • Designed and built management control systems utilizing Key Performance Indicators.
  • Used dashboards and key performance indicators to document progress of billing system upgrade.
  • Identified key performance indicators (KPIs), then used it to measure and set improvement targets.
  • Analyzed production operation performance trends and identified Key Performance Indicators (KPIs).

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26. SQL

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Here's how SQL is used in Business Process Consultant jobs:
  • Project Manager for creating new Hera SQL/web based long term capacity planning tool.
  • Modified SQL queries to provide accurate reporting of progress.
  • Designed two (2) procedural manuals for COBOL3, DB2, SQL, and CICS implementations.
  • Created/modified PL/SQL procedures, functions and packages to read from and write to Siebel database from external database.
  • Perform PHP programming; also perform installations and have successfully implemented logic for MySQL application functions.
  • Created and provided ad-hoc reports using MS Access and SQL.
  • SAP, SQL, MOSS, etc.)

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1 SQL Jobs

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27. Data Analysis

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Here's how Data Analysis is used in Business Process Consultant jobs:
  • Provided decision support to senior management by engaging in data analysis and generating periodic business reports.
  • Performed quantitative data analysis to provide detailed input to $7- $12 million business cases.
  • Conducted extensive data analysis of the resource capacity bills using Linear Programming to identify eight underutilized resources.

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1 Data Analysis Jobs

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28. Business Partners

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Here's how Business Partners is used in Business Process Consultant jobs:
  • Led integration and implementation of import distribution locations for additional operating retail chain with cross functional development team and business partners.
  • Deliver a commercial ready small business fleet management mobile application to the business partners.
  • Partnered with project resources to implement an application that met the business need and is readily adopted by the business partners.
  • Engaged with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.
  • Provided consultation to business partners, enabling them to use of re-engineering techniques to improve process performance and product quality.
  • Provided product development and marketing support for Business Partners developing or migrating software to an IBM platform.
  • Defined different business partners, and account groups for different partners.
  • Managed pilot programs to test new business partnerships and solutions.

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29. Process Design

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Here's how Process Design is used in Business Process Consultant jobs:
  • Conducted business analysis and process design to develop and implement SPLS's e-procurement system Click2Procure.
  • Used IBM Process Designer to develop a program for employees to enter hours for accounting to invoice for billable hours.
  • Provided business process design in the areas of Marketing, Sales, Customer Care, Billing, and Engineering.
  • Focused on end user provisioning process design, metrics, and bottleneck troubleshooting.
  • Ensured SSAE16 compliance requirements met for Support the Enterprise within process design.
  • Identify changing business needs and facilitate change or improvements via process design.
  • Updated the Sales and Distribution Business Process Design documents for Deployment 9.
  • Integrated best practices with process design to ensure continuous process improvement.
  • Utilize DMAIC/DMADV methodologies to delivery process improvements and new process designs.
  • Return to vendor process design, analysis and re-engineering.
  • Founder, Principal Consultant - Operational Excellence, Business Process Design and Implementation, Revenue Cycle Management, Program Management)
  • Supply Chain Business Process Design and Improvement Operations and Project Implementation Consultant Sales and Marketing Consultant

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30. As-Is

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low Demand
Here's how As-Is is used in Business Process Consultant jobs:
  • Collect functional and system requirements integral with as-Is process discovery & modeling.
  • Prepared the As-Is documentation and identified the gaps and risk areas for implementation of SOX objectives.
  • Review and propose changes to As-Is Process Maps designed by E&Y.

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31. UAT

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low Demand
Here's how UAT is used in Business Process Consultant jobs:
  • Direct the analysis and evaluation of existing system operations and devise solutions to support corporate technology goals.
  • Participated in projects related to security administration controls and the evaluation and documentation of security profiles.
  • Evaluate systems specifications for site requirements and determine/implement the most efficient and cost effective solution.
  • Worked with Branch/Banker/Assistant to obtain all forms and documentation necessary to order valuation methods.
  • Implemented salary survey, evaluating the results to suggest revised compensation guidelines.
  • Experience evaluating business opportunities, writing proposals and letters of intention, developing lean canvas and business plan for small businesses.
  • Evaluate business functions including Sales, Marketing, Operations, and Administration, focusing on uncovering deficiencies and or problems.
  • Reduced lead time in creating test scripts 40% by developing user application testing (UAT).
  • Evaluated business processes to determine gaps, risks and opportunities in order to prioritize design efforts.
  • Worked with the team to provide and evaluate project deliverable dates, testing strategy, reviews.
  • Coordinated UAT testing and communicated business needs, processes, and testing issues.
  • Evaluate and audit system solutions, recommending technology changes to improve system functions.
  • Analyzed, made recommendations for valuation methods on real estate secured loans.
  • Evaluated, recommended, and supported the implementation of new business processes.
  • Collected, Analyzed, Themed, Evaluated and Reported Data.
  • Perform related duties as assigned or situation dictates.
  • Evaluated and mapped out customer processes.
  • Ensured all business requirements were adequately captured and translated into testing deliverables, including incorporation of the risk and controls matrix.
  • Guided multi-disciplinary, operational teams in evaluating achievements and failures in project objectives.
  • Evaluate and recommend strategic business opportunities (Yum!

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32. To-Be

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Here's how To-Be is used in Business Process Consultant jobs:
  • Documented as-is and to-be business processes for Gift Administration processes, Wire Automation, Customer Information Management, Transition Transformation.
  • Developed business process model engine and maintained AS-IS and TO-BE business models for new product development and further enhancements.
  • Lead change management through content development and leading of to-be process working sessions for end users of SAP.
  • Design and document as-is and to-be processes in Treasury and Accounting areas.
  • Develop To-Be/Should BPMN process models.
  • Mapped As-is and To-be same day settlement (SDS) accounting and NCHA workflows.
  • Documented the To-Be re-engineered processes using Visio, based on best practices and reengineered processes.

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33. Process Maps

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Here's how Process Maps is used in Business Process Consultant jobs:
  • Completed Business Process Maps for all design paths to assess each business model and identify opportunities for future process improvement.
  • Designed process maps, quick reference guides, and check lists to facilitate change to new processes.
  • Analyze process diagrams; capture requirement information; convert process maps and identify business process need; recommend workflow solutions.
  • Involved in the Transition of process from UK Understanding the Process & preparing Process Maps.
  • Develop Cross Functional Workflow Process Maps of US - Speaker Programs.

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7 Process Maps Jobs

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34. CRM

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low Demand
Here's how CRM is used in Business Process Consultant jobs:
  • Provided guidance on acquisition of new CRM application to provide end-to-end visibility within business.
  • Created CRM Web UI configurations for custom requirements using Navigation bar, AET, EEWB, BSP.
  • Designed a Microsoft Access CRM/ERP application, which managed BellSouth's Competitive Local Exchange Carrier services
  • Install and configure Data Quality Management and RFC Connectors to SAP/CRM for Data Quality.
  • Process ACH, account transfers, and update client information in CRM.
  • Developed and managed relationship with Microsoft MBS unit Created educational and training materials for CRM installations and associated software products
  • Enhanced CRM transactions using SPRO configurations, BADIs for status, partner, other functions.
  • Configured program for data conversion to create Business Partners from csv file path into CRM.

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35. Master Data

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Here's how Master Data is used in Business Process Consultant jobs:
  • Supported Merchandising and cross-functional business processes related to Master Data during start-up and run state.
  • Developed master data management business processes.
  • Ensured successful vendor Master Data collection, conversion, adoption, integration in SAP and downstream systems.
  • Identified few key areas of improvement- Master Data, MRP, Unused developments, reports.
  • SAP logistics functional consultant with experience in MM/Retail/Master Data/SD certified in MM and SD
  • Worked with SCM and manufacturing core teams to sanitize the master data.
  • Involved in the preparation of Test cases for Master data and Transactions.
  • Championed data accuracy, both Master data and transactional excellence.
  • Validated master data during migration and cutover activities.

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36. New Business Processes

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low Demand
Here's how New Business Processes is used in Business Process Consultant jobs:
  • Created program, forms, new business processes and reimbursement payments to dealers.
  • Coach production teams as they adopt new business processes and guidelines daily.
  • Produced Statements of Work for new business processes.

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37. PMO

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low Demand
Here's how PMO is used in Business Process Consultant jobs:
  • Vetted and implemented Portfolio Management Platform for newly developed PMO group.
  • Ensured compliance with overall PMO governance framework and ensured all project teams are using established tools and business processes.
  • Provided strategy, planning and integration support to the Customer Account Data Engine (CADE 2 PMO).
  • Propagated/trained Agile Scrum framework as part of PMO offering and helping project managers with training and implementation support.
  • Developed and trained PMO and Business stakeholders in the OCMO ADKAR framework.
  • Managed 60 member enterprise process, PMO and dashboard team.
  • Cross functional Program Management Office (PMO) environment.
  • Performed gate-keeper duties for all PMO tool kit content.

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38. Stakeholders

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Here's how Stakeholders is used in Business Process Consultant jobs:
  • Led the analysis of current processes/procedures and the development of recommendations for process improvements and deliver it to the stakeholders.
  • Manage customer expectations and communications with business leaders, stakeholders, external partners and process improvement project teams.
  • Collaborated with internal stakeholders and external vendors to establish all program details and materials.
  • Facilitate high-level, cross-client meetings with stakeholders, focusing on continuous business process improvement.
  • Identified and developed new business opportunities by building strong relationships with key stakeholders.
  • Facilitated business alignment workshops with stakeholders to achieve consensus around best practices.
  • Communicated progress and change management activities to stakeholders.
  • Collaborated with stakeholders to identify and document requirements.
  • Aligned partnerships and communication across to key stakeholders.
  • Managed the release of requirements to stakeholders on the CCB portal to ensure requirements were tagged and tracked appropriately for approval.
  • Collaborate and interface with all stakeholders encompassed by the project with may include internal and external customers and various other departments.
  • Served as the Consulting Company Liaison, maintained open communications with the team and government stakeholders.
  • Collaborate with internal BMW and external stakeholders, vendors and partners to create and implement solutions.
  • Collaborate with the relevant stakeholders to improve the process and data quality.
  • Create status reporting for stakeholders and process owners, and upper management.
  • Created Baseline of Project Requirements and got sign-off from stakeholders.
  • Documented findings and presented to key stakeholders to gain alignment.
  • Established an iPMR team structure and identified key relationships between key stakeholders and associated success factors for achieving organizational goals.
  • Conducted Requirement Workshops and interviews to gather Business and System Requirements from approvers, team leaders and other stakeholders.
  • Gained buy-in from cross company stakeholders and developed workflow process.

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22 Stakeholders Jobs

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39. Business Cases

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low Demand
Here's how Business Cases is used in Business Process Consultant jobs:
  • Provided consultation for root cause analysis and business cases for risk management redesign.
  • Analyzed current processes, performed gap analysis, and developed business cases to document proposed IT systems budget allocation.
  • Collaborated with business clients and finance to develop business cases for project funding requests that met Target financial hurdles.
  • Developed and monitored project plans, business cases, and training materials to meet business process goals.
  • Supported Bid and Proposal process as a consultant, creating Business Cases and Executive Summaries.
  • Develop business cases for proposed technology, office and service staff and structure changes.
  • Develop business cases through situational analysis, cost benefit analysis, and risk assessment
  • Developed business cases and presented to leadership for project roadmap and strategy.

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40. Web Application

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41. Subject Matter

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low Demand
Here's how Subject Matter is used in Business Process Consultant jobs:
  • Provided subject matter expertise to Zurich on regulatory and legal rulings and legislation impacting Zurich's national and global businesses.
  • Lead facilitator in requirements gathering and analysis sessions with over 225 user community and Subject Matter Expert interviews.
  • Managed POINT IN Development's Claims Subsystem as the Steering Committee Member and Subject Matter Expert on all claims processing.
  • Enlisted twenty-five subject matter experts including Sourcing Managers, Buyers, Technical Designers, and Process Managers to understand needs.
  • Analyzed industry/regulatory changes and served as subject matter expert to the ZNA Prioritization Committee and Zurich Financial Services Group IT.
  • Subject matter expert responsible for the introduction of data visualizations to support Target's $50 billion merchandising business.
  • Acted as the ITIL Problem Management (PM) Team Lead and subject matter expert supporting PM at DIA.
  • Served as the subject matter expert (SME) for Sr. Director of Customer Satisfaction on 20+ different products.
  • Attended Sales Directors team meetings and conference calls to provide guidance as the operations subject matter expert.
  • Subject matter expert with ownership of multiple reports in new dispensing system rolling out to 1665 pharmacies.
  • Subject matter expert on projects to enhance competitive edge, and market performance.
  • Function as the Subject Matter Expert in Property Management and warehouse operations.
  • Facilitate root cause analysis sessions with subject matter experts.

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13 Subject Matter Jobs

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42. Information Technology

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Here's how Information Technology is used in Business Process Consultant jobs:
  • Assisted in conducting a general audit of information technology assets and compared to baseline technology posture.
  • Collaborated on the design of information technology required to support performance/process improvement system.
  • Developed and managed this information technology consulting firm.
  • Awarded the Outstanding Achievement in Information Technology.
  • Act as liaison between Network Cost Management and various departments as necessary, including Finance and Information Technology.
  • Consulted with information technology, human resources, and trust in reviewing and recommending 3rd party technology.

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1 Information Technology Jobs

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43. New Business Applications

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low Demand
Here's how New Business Applications is used in Business Process Consultant jobs:
  • Processed new business applications, reviewed policies' documentation, submitted underwriting referrals.
  • Reviewed and processed new business applications up to current required standards using a New Business Front End system.
  • Processed new business applications, transfer paperwork, and funding.
  • Input new business applications into proprietary systems for ONFS.
  • Processed annuity new business applications in AWD system.
  • Input New Business applications Verify the accuracy of Applicant information and State required forms
  • Received special awards for exceptional performance Recognized by managers for consistently exceeding performance goals Processed New Business Applications with high quality
  • Complete 95% of all new business applications within 2 business days of receipt Assist with claims and cancelation calls

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44. Annuity Applications

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low Demand
Here's how Annuity Applications is used in Business Process Consultant jobs:
  • Reviewed and edited newly submitted fixed annuity applications and state required paper work.
  • Reviewed annuity applications to ensure accuracy of the data.
  • Keyed annuity applications for two different consumer distribution channels.
  • Input life, disability, and annuity applications for five agencies and over seventy agents.
  • Reviewed new annuity applications to make certain all requirements are met.
  • Receive and review Medicare Supplement, Life Insurance and Annuity applications.
  • Input life, disability, annuity applications.
  • Input and follow up on annuity applications
  • Checked life, disability, and annuity applications for accuracy Entered applications into computer system Answered phones and greeted visitors

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45. SME

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low Demand
Here's how SME is used in Business Process Consultant jobs:
  • Conducted needs assessment, documented inefficiencies and made recommendations related to management, marketing, service line and business model.
  • Delivered strategic assessments requiring the rapid investigation, analysis, and presentation of findings to executive management.
  • Led development, documentation, and approval of Central Risk Utility artifacts/routines critical to risk assessment management/coordination.
  • Performed process flow assessments and implemented lean business concepts to infuse continuous improvement and operational efficiency.
  • Managed on-site assessments with 8 suppliers for strategic partnership opportunities.
  • Led the project team that created policies and desk procedures to assist the field with the new business self assessment tool.
  • Worked with managers; wrote skill level assessments, measurable performance objectives, training requirements, individual staff development plans.
  • Provided a variety of project related support including training, testing, technical writing, and business process assessment.
  • Led development of an innovative approach to risk assessment execution for low risk vendors that reduces both cost/intervals.
  • Involved in Rapid Impact Assessment to identify the possible Impacts on the existing tools and the Operational teams.
  • Developed comprehensive e-assessments to be given to the field to identify knowledge gaps for operations and quality.
  • Provide technical and functional expertise in Data Services 4.x Assessment, Scoping, and Architect design.
  • Reviewed internal policies, processes, and standards in accordance with the SEI Assessment Methodology.
  • Created use cases, organized and lead SME sessions, documented requirements into Use Cases.
  • Perform risk assessment and other compliance related activities on behalf of the help desk.
  • Attended meetings and training sessions as department SME.
  • Created risk assessments by working closely with Risk and Compliance groups to understand implications of the new regulatory guidelines (e.g.
  • Assisted in overall readiness assessment and SOX testing for various commercial clients across multiple industries such as telecom and advertising.
  • Project Role: Responsible for the development and documentation of global manufacturing self-assessments covering: Plant maintenance budgets.
  • Managed five successful CMMi Assessments (three Level-III, two Level-II, including one to the CMMi Services Model).

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1 SME Jobs

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46. SOX

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low Demand
Here's how SOX is used in Business Process Consultant jobs:
  • Enabled full compliance with SOX by customized General Ledger Reports in SAP/R3 environment creating reports by Profit Center level.
  • Ensured teams followed best practices and were in compliance with legal and regulatory requirements (SOX).
  • Program Manager for Sarbanes-Oxley (SOX) compliance.

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1 SOX Jobs

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47. Medicare

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low Demand
Here's how Medicare is used in Business Process Consultant jobs:
  • Deployed Lean and Six Sigma improvement methodologies in Medicare Membership Administration.
  • Innovated many Process Changes to Reduce Customer & Client Service Hot Spots (Custom Medicare D Requirements)

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48. ROI

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low Demand
Here's how ROI is used in Business Process Consultant jobs:
  • Developed and delivered presentation to top bank executives providing recommendations for reducing identified risks and maximizing ROI.
  • Prioritized new development based on ROI and communicated development plan to involved parties.
  • Facilitated focus events 1.0 and 2.0 at Columbus, Dallas and Detroit Chase operation sites.
  • Maximized project ROI by creating processes for cost analysis and client transitions.
  • Project ended under budget, on time and met ROI projection.
  • Developed ROI analyses to justify and support project scope.
  • Team provided client with an initiative having NPV of $27,643, ROI of 376.4% and IRR of 144%.
  • Conducted ROI analysis for all future state recommendations requiring new technology, new integrations or new equipment.

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49. JAD

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Here's how JAD is used in Business Process Consultant jobs:
  • Conducted Joint Application Development (JAD) sessions and Rapid Application Design (RAD).
  • Conducted Joint Application Design (JAD) sessions with the customers to gather requirements.
  • Conducted JAD and RAD sessions.

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50. New System

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low Demand
Here's how New System is used in Business Process Consultant jobs:
  • Provided training and support on software and new system releases for the business area.
  • Test various business scenarios in the new system and documented test results.
  • Analyze business workflows to identify improvement opportunities.- Work with clients during new system design, implementation and training.
  • Measured the impact of the new system and communicated progress of project timelines to all levels of management.

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Business Process Consultant Jobs

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20 Most Common Skills For A Business Process Consultant

Business Process Management

25.9%

Process Improvement

11.8%

Project Management

8.4%

Business Requirements

7.9%

Ensure Compliance

6.4%

Customer Service

5.1%

Process Flow

4.5%

Sigma

3.6%

User Acceptance

2.5%

Training Programs

2.4%

ERP

2.4%

Future State

2.4%

Test Cases

2.4%

Cost Savings

2.3%

Visio

2.2%

Management System

2.1%

Data Entry

1.9%

Logistics

1.9%

HR

1.9%

Current State

1.9%
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Typical Skill-Sets Required For A Business Process Consultant

Rank Skill
1 Business Process Management 19.2%
2 Process Improvement 8.7%
3 Project Management 6.2%
4 Business Requirements 5.9%
5 Ensure Compliance 4.7%
6 Customer Service 3.8%
7 Process Flow 3.3%
8 Sigma 2.7%
9 User Acceptance 1.9%
10 Training Programs 1.8%
11 ERP 1.8%
12 Future State 1.8%
13 Test Cases 1.7%
14 Cost Savings 1.7%
15 Visio 1.6%
16 Management System 1.6%
17 Data Entry 1.4%
18 Logistics 1.4%
19 HR 1.4%
20 Current State 1.4%
21 Life Insurance 1.4%
22 Process Analysis 1.4%
23 Business Units 1.4%
24 Sharepoint 1.2%
25 Key Performance Indicators 1.2%
26 SQL 1.1%
27 Data Analysis 1.1%
28 Business Partners 1.1%
29 Process Design 1.0%
30 As-Is 1.0%
31 UAT 1.0%
32 To-Be 0.9%
33 Process Maps 0.9%
34 CRM 0.8%
35 Master Data 0.8%
36 New Business Processes 0.8%
37 PMO 0.7%
38 Stakeholders 0.7%
39 Business Cases 0.7%
40 Web Application 0.7%
41 Subject Matter 0.7%
42 Information Technology 0.7%
43 New Business Applications 0.6%
44 Annuity Applications 0.6%
45 SME 0.6%
46 SOX 0.6%
47 Medicare 0.6%
48 ROI 0.5%
49 JAD 0.5%
50 New System 0.5%
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