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Become A Business Process Manager

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Working As A Business Process Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $133,398

    Average Salary

What Does A Business Process Manager Do At Microsoft Corporation

* Business Process Design –
* Drive end-to-end process flows and desktop procedures (DTPs).
* Identify/prioritize opportunities and pain points through root cause analysis and prioritize backlog of potential enhancements/solution modifications in partnership with Solution Management.
* New Tool/System Integration** **–** Support new tools or applications that achieve positive business results and enable industry standard processes and leading best practices.
* Co-lead business working sessions with Business Excellence for requirements gathering.
* Interpret business needs, document user stories, and guide high-level solution design.
* Create and execute User Acceptance Testing Scripts to test and approve new capability/system functionality.
* Launch global processes and systems in partnership with HR Services and IT.
* Change Management/Training –
* Collaborate with Readiness to develop impact assessments and associated business go-live planning and communications.
* Champion training and job aids for new systems or enhancements to existing systems, and provide post go-live escalation support.
* Risk Management & Compliance –_** _Maintain continuity plans and ensure operating procedure documentation is effective.
* Partner with Solution Management for production bug mitigation and analysis.
* Partner with Risk Management and Internal Audit to evaluate and test controls for compliance._
* Employee Experience –
* Collaborate across HR Services to assess NSAT/Dissat and other survey opportunities to improve experiences, and delight candidates/employees through operational excellence.
* Transform & Optimize –
* Drive process automation and scalability to reduce the need for transactional complexity.
* Analyze metrics to evolve service and influence planning of new project proposals aimed at reducing costs and improving quality.
* General Project Management –
* Participate in all Business Excellence and IT lead project related governance meetings including design sessions and sprints for Agile projects

What Does A Business Process Manager Do At Fiserv

* Business Planning & Management** – Responsible for facilitating the development of the unit’s business plan.
* Govern activities related to strategic initiatives and programs designed to maximize revenue generating activities as well as Client Relationship Management and Service Delivery.
* Develop operational excellence programs and related initiatives.
* Establish quantifiable goals for business performance and develops related measurement and reporting systems.
* Develop the strategies, objectives and operating plans and submit these for approval.
* Sales & Service Excellence** – Oversight of collection and analysis of sales and service execution tools, processes and data to help drive improved processes to achieve business objectives.
* Support governance structure for managing business initiatives.
* Team Planning & Development** – Facilitation, organization of and participation in weekly and quarterly leadership meetings, All Staff leadership communications, organizational design, and leadership projects
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

What Does A Business Process Manager Do At Aramark

* The Business Process Manager, GBS PMO will be responsible for these additional activities, but not limited to:
* Performing sophisticated analysis and data modeling to support the planning, design, development, and delivery of continuous improvement and performance initiatives
* Leading and working with cross-functional teams on operational improvement initiatives.
* Project management duties for assigned projects
* Performing in-depth market and business analyses, as well as any necessary research needed, to support productivity and performance improvement initiatives.
* Manage workload intake model and portfolio for GBS PMO activities
* Works collaboratively across all departments of the organization to help improve the management of a business process
* Responsible for execution of continuous improvement efforts by focusing on end to end business processes to drive efficiency and customer engagement
* Ability to introduce innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals
* Provides input to and assists in development of metric reporting for projects and GBS functional areas as needed
* Provide updates to business leadership regarding business analysis deliverables
* The Business Process Manager will report directly to the AVP, Project Management Office

What Does A Business Process Manager Do At Unitedhealth Group

Works collaboratively with business and support leads and subject matter experts (SMEs) to map and document current processes from end to end Performs moderately complex business analysis Conducts focus group interviews, research initiatives and identifies best practices approaches Responsible for documentation management (development and revisions) of assigned processes: workflows, policies and procedures, letters, etc Synthesizes data, develops recommendations, and reviews findings with business leadership Prepares review documentation including Microsoft Visio process maps and PowerPoint presentations Facilitates a Business Process Review workshop with all SMEs present to discuss opportunities, issues, and action plans Leads Process Improvement and Project Management initiatives as assigned by the PMPIO and/or identified as a result of a business process reviews Creates a process management system to monitor key performance indicators Serves as a liaison between Operations and It to assist or gather business requirements needed for system modifications, enhancements and implementations, even acting as Project Manager where experience is warranted Performs all other related duties as assigned

What Does A Business Process Manager Do At Amerisourcebergen Corporation

* Direct, manage and supervise team members in the development of process
* quality and improvement programs and initiatives.
* Evaluate results of
* process analysis, audits, and plan implementation to determine organizational
* efficiency.
* Work with other leaders to create and support a coaching
* environment within the company.
* Analyze and resolve process quality issues
* and needs as they relate to process performance and adherence to quality
* requirements.
* Collaborate with analysts to identify performance outliers
* and root-cause of performance gaps Elicit requirements using interviews,
* group facilitation, prototyping, data analysis, business process descriptions,
* use cases, scenarios, business analysis, and workflow analysis.
* Perform
* data analysis and review business rules with the business stakeholders to refine
* requirements.
* Translate the business requirements and business rules into source
* to target data mappings where applicable.
* Communicates with different
* levels of management regarding information needs.
* Ability to discuss these
* solutions with both technical and business community.
* Prepare deliverables
* related to business analyst activities such as: Business Requirements, Process
* Mappings, User Stories, Day in the Life Scenarios, Functional Requirements –
* e.g., use case scenarios, mock-ups, business rules, Systems Integration
* Requirements, field mappings, transformation rules, Data Migration Requirements,
* mapping workbooks, As
* Is and To
* Be Process Flowcharts, Business Cases, Gap
* Analyses, Compose and maintain data dictionary documents, and Functional
* Design Meeting-related artifacts – agendas, worksheets, presentations,
* discussion notes, documentation, and follow-ups Must be willing to travel
* up to 35% of the time.
* Performs related duties as assigned

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How To Become A Business Process Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 


Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Business Process Manager jobs

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Business Process Manager Career Paths

Business Process Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • Chinese

  • German

  • Portuguese

  • Hungarian

  • Hindi

  • Indonesian

  • Czech

  • Telugu

  • Hebrew

  • Cantonese

  • Serbian

  • Japanese

  • Gujarati

  • Armenian

  • Arabic

  • Italian

  • Russian

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Business Process Manager

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Business Process Manager Education

Business Process Manager

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Real Business Process Manager Salaries

Job Title Company Location Start Date Salary
Business Process Manager ZS Associates, Inc. San Mateo, CA Aug 22, 2016 $200,366
Business Process Management-Manager Ernst & Young U.S. LLP Alpharetta, GA Feb 13, 2016 $180,000
MGR, Business Processes Netapp, Inc. Sunnyvale, CA Oct 23, 2014 $154,954 -
Business Process Manager ZS Associates, Inc. Princeton, NJ Jul 01, 2016 $154,000
Senior Business Process Manager Salesforce.Com, Inc. San Francisco, CA May 16, 2015 $153,000
Business Process Manager ZS Associates, Inc. Evanston, IL Oct 27, 2016 $150,000
Procurement Business Process Manager Linkedin Corporation Sunnyvale, CA Oct 03, 2016 $150,000 -
Business Process Manager ZS Associates, Inc. Evanston, IL Dec 28, 2015 $150,000
Group Business Process Manager Microsoft Corporation Redmond, WA Apr 13, 2016 $146,700
Business Process Manager Intertrust Technologies Corporation Sunnyvale, CA Feb 24, 2016 $145,000
Group Business Process Manager Microsoft Corporation Redmond, WA Aug 04, 2015 $143,600
Business Process Manager-Global Purchasing AGCO Corporation Duluth, GA May 16, 2016 $143,582
Senior Business Process Manager, MDM Vmware, Inc. Palo Alto, CA Jul 28, 2015 $141,258
Business Process Manager ZS Associates, Inc. New York, NY Feb 22, 2016 $140,000
Senior Business Process Manager, AP Microsoft Corporation Redmond, WA Aug 24, 2016 $126,600
Senior Business Process Manager Microsoft Corporation Redmond, WA Mar 03, 2014 $125,000
Manager, Business Process, General Financial Servi Mylan Inc. Morgantown, WV Feb 19, 2014 $123,000
Business Process Manager The Hershey Company Hershey, PA Mar 01, 2013 $123,000
Senior Business Process Manager Microsoft Corporation Redmond, WA Jun 06, 2016 $122,500
Senior Business Process Manager Microsoft Corporation Redmond, WA Jan 06, 2016 $122,500
Manager, Business Process I AFI Us, LLC Lewisville, TX Feb 13, 2013 $120,549
Manager, Business Process I AFI Us, LLC Lewisville, TX Jan 18, 2013 $120,549
Business Process Manager Cyient, Inc. East Hartford, CT Nov 18, 2015 $109,824
Business Process Manager Microsoft Corporation Redmond, WA Mar 21, 2016 $109,500
Business Process Manager Microsoft Corporation Redmond, WA Jun 05, 2014 $107,506
Business Process Manager-CFS-G&A or Other Microsoft Corporation Redmond, WA Jan 02, 2016 $106,694 -
Business Process Manager Microsoft Corporation Redmond, WA Jan 21, 2013 $106,000
Business Process and Reporting Manager R.R. Donnelley & Sons Company Warrenville, IL Oct 01, 2014 $106,000
Business Process Manager Microsoft Corporation Redmond, WA Oct 20, 2014 $105,788
Manager Opex Business Processes Covidien LP Boulder, CO Nov 01, 2014 $105,102

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Top Skills for A Business Process Manager


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Top Business Process Manager Skills

  1. Business Process Improvements
  2. Process Improvement Initiatives
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated business process improvements between the wafer production factories in Ireland & Minnesota, standardizing processes and improving operational efficiency.
  • Lead process improvement initiatives for capital raising, development and construction activities.
  • Perform and develop repair and maintenance audit programs based on organizational processes, company policies and procedures.
  • Serve as Lead auditor with R&M audits systems to monitor and ensure compliance within all PL in Drilling Services.
  • Developed dashboard financial reporting to weigh priorities against budgets and benefits realization.

Top Business Process Manager Employers

Business Process Manager Videos

Business Process Management Course - Lecture 1: Introduction to BPM

An Introduction to Business Process Management

IBM Business Process Manager Basics