Business process manager job description

CCB Business Resiliency's mission is to continuously improve our businesses' ability to provide outstanding products and services to our customers in the event of any disruption. The team partners with business stakeholders to develop their resiliency plans, test their strategies and support them through real events. The Business Resiliency (BR) Process Manager keeps our engagements effective and efficient as we adhere to the heightened expectations from the firm and external parties. Equally important, they are culture carriers who challenge, support and develop others in an inclusive team environment.
Role Description:

Lead execution of new concepts or requirements through a sustainable operating model Break down significant challenges logically to help others understand, size and address the issue Partner with team members to understand their process, book of work and challenges. Manage flow of change and provide real-time support as needed Drive simplification of processes and ensure standard execution through oversight, alignment and support

Preferred Skills and Experience:

Proven success in supporting a team or function through significant and frequent change Clear and concise verbal and written communication to various levels in the organization Ability to quickly synthesize complex topics or data into a meaningful message Understanding of project management tools, experience with building and implementing processes across broad stakeholder bases Demonstrated examples of process simplification with a risk and controls mindset Established success in managing effective relationships at multiple levels Strong Excel and PowerPoint skills with knowledge of Tableau capabilities Experience in one or more of the following: operations, business resiliency, banking, horizontal function supporting multiple lines of business, regulated environment


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Job Purpose

The Business Process Manager is responsible for overseeing a team of service center or processing associates. This position is responsible for the management/oversight of written communication materials that are provided to business stakeholders and customers. The core duty of this position is the management of associates while maintaining service standards. The Business Process Manager directs the completion of daily work and manages successfully through high volumes while providing support, coaching, performance feedback, and motivation to the team. This position is responsible for recruitment, training, development, performance management and corrective action for associates.

Essential Responsibilities
Evaluates and allocates staff resources appropriately to maintain Jackson service level agreements (SLAs), including Staffing for Operations Support.Monitors and evaluates quality of associates performing skills, including demeanor, technical accuracy and adherence to company policies; provides coaching, performance feedback and corrective action to associates as necessary.Provides communication-related subject matter expertise to help support internal and external communications and their standards.Identifies and recommends quality standards within the business process for improvement and control.Directly supervises staff and administers personnel actions to include hiring, performance management and terminations.Communicates goals and expectations with associates regularly through team meetings and one-on-one discussions.Assists with identifying training needs for processes that are being managed by skill(s). Consults with the training department to design skill training content.Assists with development, compliance, documentation and maintenance of standard operating procedures (SOPs) and training documentation and materials.Performs problem analysis and resolves escalated issues, including service failure resolution. Communicates directly with customers as necessary and provides excellent customer service support.Performs real-time monitoring and forecasting for assigned skills.Assists with communications associated with rules and resource allocation.

Other Duties
Assists in planning and executing projects as assigned.Assists staff with the processing of transactions and customer service support as business needs dictate.Other duties as assigned.Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities
Strong leadership skills with ability to develop staff through coaching, training, and support (proven ability preferred).Excellent verbal and written communication skills. Proven ability in creating and editing written communication materials.Ability to adapt in an ever-changing environment.Ability to think creatively, identify and implement improvements to processes and procedures in order to increase customer satisfaction and reduce expenses.Strong decision making skills that can be applied in a fast-paced environment.Strong problem solving skills that include the application of both good business sense and common sense.Ability to proactively define, set, implement and monitor procedures.Ability to delegate effectively.Strong interpersonal skills with ability to communicate effectively across all levels within the organization and external customers.Ability to multi-task and be flexible.Knowledge of skills and business rules, which may include proficiency with:• Jackson's administrative systems• Products• Distributor rules• Tax laws• State and Federal regulatory rules Knowledge of financial services or insurance industry business operations.Ability to work beyond core hours as necessary.Ability to translate language at a higher level to more elementary level.

Qualifications
Bachelor's Degree in English, Communications, or a business-related fieldpreferred.3+ years of business or communications experience required.insurance or financial services industry experience preferred.Prior experience in a business role which includes the creation and oversight of communication materialspreferred.Prior leadership experiencepreferred.Series 6 and 26 may be required.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

Job Description BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

Are you a dynamic, detail-oriented individual with exceptional management, communication, and interpersonal skills? The chosen candidate will have the opportunity to step into a role that will lead all aspects of program administration ranging from obtaining system access requests to managing program calendars and schedules. We are looking for experienced Systems Intergrator/ Business Process Managers to join our technology-based program supporting a key government customer. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and career rewarding experience to recruit and develop provide top talent and solutions on one of the most complex and high profile programs within the government.

CBLT 02Required Education, Experience, & Skills The Systems Integrator/Business Process Manager will independently perform a wide range of functions and tasks in a fast paced, multi-function environment, which require vision, leadership and proficiency in developing, explaining and supporting policy implementation. The skill of problem identification, analysis and resolution is central to the effective conduct of their activities as is the ability to work from an Agency perspective.

This position will support and focus on the business model and strategic direction of the Network project and will include duties and requirements such as
* A minimum of 11 years' relevant experience required. Bachelor's or Master's degrees are preferred.
* Proven track record working in fast paced environment successfully managing multiple projects at a time within required timeframes. Support the development and documentation of a service delivery transition to including support of the development of budget requests, monitoring execution, making adjustments, and conducting prioritization exercises in support of the Network PM
* This position will require strong PMF skills and have the ability to draft, coordinate and deliver well-structured written products that are clear, concise, and meet the needs of the project planning and ensuring all development is properly documented lude cost and budgeting experience
* Experience supporting the government.

Preferred Education, Experience, & Skills

* Knowledge of industry practices, techniques and standards. General application of concepts and principles.
* Experience with Microsoft Office Suite and other Microsoft applications (Microsoft office suite, Adobe acrobat, and other general office software and equipment)
* Problem Solving- Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.
* Excellent written and oral communication skills
* Proven ability to work independently

About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:

At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.