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Business process manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Carmela Ferradáns Ph.D.

Below we've compiled a list of the most critical business process manager skills. We ranked the top skills for business process managers based on the percentage of resumes they appeared on. For example, 11.1% of business process manager resumes contained business development as a skill. Continue reading to find out what skills a business process manager needs to be successful in the workplace.

15 business process manager skills for your resume and career

1. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business process managers use business development:

Led numerous Business Development and Marketing efforts to include requests for proposals/ information and white papers.
Assisted with business development as part of Executive Team by participating in feasibility studies.

2. Lean Six Sigma

Here's how business process managers use lean six sigma:

Led Team in identifying and implementing Lean Six Sigma process enhancements/improvements across the organization.
Led lean six sigma process improvement analysis and documentation across business process departments.

3. Project Management

Here's how business process managers use project management:

Researched, analyzed and selected software tools designed to enhance information sharing, communication and project management across geographically dispersed teams.
Function as an administrative officer and business process manager, leading process improvement and project management efforts across the section.

4. Business Management

Business management refers to a subject where coordination of all spheres of an organization's operations by planning comes into existence. It majorly concerns with issues about income and other factors such as the profitability of the business.

Here's how business process managers use business management:

Streamlined workforce strategy and department-level business management functions to support team leaders and senior managers both locally and globally.
Worked in NIBM (Nalco Internal Business Management) IT tickets as assigned.

5. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how business process managers use continuous improvement:

Designed and implemented OKR measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement.
Championed process improvement projects across multiple departments to reduce costs and encourage continuous improvement using Lean/Six Sigma tools.

6. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how business process managers use sigma:

Re-engineered project operations processes using six sigma DMAIC methodologies, removing non-valued added work enabling redeployment of scarce resources.
Researched and implemented a cost-saving initiative related to manager review processes earning a Green Belt Six Sigma Certification.

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7. Process Changes

Here's how business process managers use process changes:

Performed ongoing monitoring of business process changes to ensure improvement and identify other potential bottlenecks.
Implemented numerous major process changes leading to improved financial success.

8. Visio

Visio or Microsoft Visio is computer software that allows users to create and draw vector graphics according to their requirements. The program is used to draw flowcharts, org charts, data flow diagrams, process flow diagrams, and modeling diagrams. Visio is also used to draw architectural designs including; building and floor plans, and 3D geographical maps.

Here's how business process managers use visio:

Created UML - Use Case diagrams, data model diagrams and process flow based on the Business requirements using MS Visio.
Introduced MS Visio as a documentation resource to the Operations department - to include PowerPoint presentations and classroom facilitated training.

9. Data Analysis

Here's how business process managers use data analysis:

Enhanced business and operational processes and customer solutions through training, development of technology solutions and data analysis.
Plan development and data analysis.

10. SDLC

Here's how business process managers use sdlc:

Developed project plans, project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
Develop BRI/BRD based on high level Business requirements and deliver to IT using Waterfall methodology and follow SDLC.

11. Business Process Improvement

Here's how business process managers use business process improvement:

Coached consultants leading Business Process Improvement projects to achieve $15MM in medical expense savings and labor cost avoidance.
Facilitate business process improvement over 26 work streams resulting in $20m in cost reduction and avoidance.

12. Gap Analysis

Here's how business process managers use gap analysis:

Created and maintained business requirements, process flows, use cases and gap analysis in an Agile/Waterfall environment.
Involved in the gap analysis and transition from client/server to web based component architecture.

13. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how business process managers use logistics:

Integrated SAP platform with e-commerce inventory logistics system.
Spearheaded effort to create Logistics Program Management University.

14. Impact Analysis

Here's how business process managers use impact analysis:

Create detailed project plans, high level road maps, and stakeholder impact analysis.
Design, execute and report results of Business Process Impact Analysis.

15. KPIs

Here's how business process managers use kpis:

Monitored operations to ensure that staff members comply with policies and procedures by conducting internal audits and analyze company KPIs.
Collaborated with BPM US Group, created and implemented new KPIs all across the board for all products.

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What skills help Business Process Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business process manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all business process managers possess?

Carmela Ferradáns Ph.D.

Professor of Hispanic Studies, Illinois Wesleyan University

Communication, problem-solving, self-reliance.

What business process manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young business process managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a business process manager stand out to employers?

Michael Kraten Ph.D.

Professor of Accounting, Chair, Department of Accounting, Economics and Finance, Program Coordinator, Accounting, BBA, Houston Baptist University

Short-term skills like data analytics establish college graduates as credible staff professionals. Long-term skills like critical thinking and persuasive communication can place graduates on long-term career paths to senior management.

What hard/technical skills are most important for business process managers?

Andreas Udbye Ph.D.

Associate Professor, University Of Puget Sound

Job listings in supply chain management will typically list more technical skills than what can realistically be possessed by one person (SQL, Python, ERP, project management, etc.), but at a minimum, an applicant needs strong spreadsheet skills and at least some exposure to database management.

Do you want to know more?

List of business process manager skills to add to your resume

The most important skills for a business process manager resume and required skills for a business process manager to have include:

Business Development
Lean Six Sigma
Project Management
Business Management
Continuous Improvement
Sigma
Process Changes
Visio
Data Analysis
SDLC
Business Process Improvement
Gap Analysis
Logistics
Impact Analysis
KPIs
Process Improvement

Customer Satisfaction
Process Design
Process Documentation
SharePoint
CRM
BI
HR
Visualization
ERP
Business Objectives
SQL
Emerging Technologies
Process Maps
Organizational Change Management
Performance Metrics
Management System

User Acceptance
Direct Reports
Lifecycle Management
Training Materials
Status Reports
Cost Savings
Project Scope
UAT
Inventory Management
Business Cases
System Enhancements
Order Management
Shared Services
Kaizen
SOX

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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