What does a business process manager do?
A business process manager is responsible for evaluating the efficiency and accuracy of project management procedures, identifying process improvement techniques to maximize productivity and meet timely project deliverables. Business process managers perform quality tests on the proposed changes, identifying inconsistencies, and adjusting workflow processes as needed. They coordinate with the whole project team, as well as communicating with the clients and stakeholders for progress updates and data analysis. A business process manager also helps in searching for business opportunities by studying market demands that would attract more clients, generate revenue resources, and increase the company's profitability.
Business process manager responsibilities
Here are examples of responsibilities from real business process manager resumes:
- Manage and set up key manufacturing ERP and MRP inputs such as bill of materials (BOM) and routes.
- Manage private fleet operations including safety performance and logistics quality management.
- Implement and manage corporate SharePoint site increasing employee communications and document sharing.
- Manage a portfolio of inpatient and outpatient products market to major academic medical centers, community hospitals and nursing homes.
- Improve measurements and reporting by establish a performance management program; KPIs and BSC initiative.
- Develop a training plan that includes end user groups, role mapping to courses and training logistics.
- Monitor operations to ensure that staff members comply with policies and procedures by conducting internal audits and analyze company KPIs.
- Analyze current situations with tangible data and results with roadmap and phase out transitions with tangible deliverables with ROI analysis.
- Participate in monthly resource forecasting/staff ramp/resource headcount routines.
- Provide testing and implementation protocol for ERP software programming enhancements.
- Develop & deliver the first consolidate BoA/ML bottom-up headcount budget.
- Develop SharePoint sites for information sharing, community, education, and documentation access.
- Use both Salesforce and customer access administrator perspectives as a team member in other company-wide technology update projects currently underway.
- Facilitate and deliver end user training sessions in a hands-on PC training environment for over 100 persons.
- Partner with Sr. Executives to drive business strategy and improve operational results.
Business process manager skills and personality traits
We calculated that 11% of Business Process Managers are proficient in Business Development, Lean Six Sigma, and Project Management. They’re also known for soft skills such as Management skills, Leadership skills, and Problem-solving skills.
We break down the percentage of Business Process Managers that have these skills listed on their resume here:
- Business Development, 11%
Led numerous Business Development and Marketing efforts to include requests for proposals/ information and white papers.
- Lean Six Sigma, 11%
Led Team in identifying and implementing Lean Six Sigma process enhancements/improvements across the organization.
- Project Management, 10%
Researched, analyzed and selected software tools designed to enhance information sharing, communication and project management across geographically dispersed teams.
- Business Management, 7%
Streamlined workforce strategy and department-level business management functions to support team leaders and senior managers both locally and globally.
- Continuous Improvement, 6%
Designed and implemented OKR measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement.
- Sigma, 5%
Re-engineered project operations processes using six sigma DMAIC methodologies, removing non-valued added work enabling redeployment of scarce resources.
Common skills that a business process manager uses to do their job include "business development," "lean six sigma," and "project management." You can find details on the most important business process manager responsibilities below.
Leadership skills. Many business process manager duties rely on leadership skills. "top executives must be able to shape and direct an organization by coordinating policies, people, and resources.," so a business process manager will need this skill often in their role. This resume example is just one of many ways business process manager responsibilities rely on leadership skills: "provided project management leadership for strategic business process initiatives by working in collaboration with business owners. "
Problem-solving skills. Another skill that relates to the job responsibilities of business process managers is problem-solving skills. This skill is critical to many everyday business process manager duties, as "top executives need to identify and resolve issues within an organization." This example from a resume shows how this skill is used: "supported process design, implementation, and quality control monitoring to identify improvement opportunities, implement solutions, and measure impact. "
Time-management skills. For certain business process manager responsibilities to be completed, the job requires competence in "time-management skills." The day-to-day duties of a business process manager rely on this skill, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." For example, this snippet was taken directly from a resume about how this skill applies to what business process managers do: "log and report uat defects to the development and qa team and ensure the issues are fixed within the deadline. "
Communication skills. A commonly-found skill in business process manager job descriptions, "communication skills" is essential to what business process managers do. Business process manager responsibilities rely on this skill because "top executives must be able to convey information clearly and persuasively." You can also see how business process manager duties rely on communication skills in this resume example: "process improvement initiatives, including procedures, transaction activities, and communication. "
The three companies that hire the most business process managers are:
- TD Bank35 business process managers jobs
- Anheuser-Busch19 business process managers jobs
- Accenture16 business process managers jobs
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Compare different business process managers
Business process manager vs. Day manager
A day manager oversees the daily operations of an organization, ensuring everything runs smoothly and efficiently according to company standards and regulations. As a day manager, it is their duty to set priorities and goals, establish timelines and guidelines, manage budgets, delegate responsibilities among teams, and supervise staff performances, solving issues or concerns when any arise. They are also responsible for coordinating with night workers or managers, developing reports as necessary. Moreover, they lead staff to reach goals and implement company regulations and policies.
While similarities exist, there are also some differences between business process managers and day manager. For instance, business process manager responsibilities require skills such as "business development," "lean six sigma," "project management," and "business management." Whereas a day manager is skilled in "pet," "cpr," "customer service," and "safety standards." This is part of what separates the two careers.
Day managers tend to reach lower levels of education than business process managers. In fact, day managers are 16.2% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Business process manager vs. Manager of business services
Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions. They ensure proper coordination between these teams. \They carefully allocate resources to cover their bases and ensure that services are available at all times. Business Service Managers prepare and draft policies and guidelines related to company services. They also ensure that these guidelines are properly cascaded and are followed by their constituents.
Each career also uses different skills, according to real business process manager resumes. While business process manager responsibilities can utilize skills like "business management," "process changes," "visio," and "data analysis," managers of business services use skills like "cpa," "risk management," "business operations," and "taxation."
On average, managers of business services earn a lower salary than business process managers. Some industries support higher salaries in each profession. Interestingly enough, managers of business services earn the most pay in the technology industry with an average salary of $110,546. Whereas business process managers have higher pay in the professional industry, with an average salary of $128,342.managers of business services earn similar levels of education than business process managers in general. They're 4.7% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Business process manager vs. Process analyst
A process analyst is also known as an operations research analyst, who evaluates in detail the steps in producing products and making important decisions as well as providing recommendations on how to enhance them. They are IT specialists that analyze the business process and workflows to determine how they can be computerized and improved. Responsibilities include identifying problems and risks as well as engaging in problem resolution. Important skills to consider for applicants include being innovative thinkers and goal-oriented.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from business process manager resumes include skills like "business development," "business management," "business process improvement," and "gap analysis," whereas a process analyst is more likely to list skills in "customer service," "business processes," "operational procedures," and "excellent interpersonal. "
Process analysts earn the best pay in the finance industry, where they command an average salary of $93,338. Business process managers earn the highest pay from the professional industry, with an average salary of $128,342.When it comes to education, process analysts tend to earn lower degree levels compared to business process managers. In fact, they're 8.2% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Business process manager vs. Senior manager
A senior manager is responsible for directing the overall efficiency of business operations. Senior managers monitor the performance of the staff, improve operational strategies, identify business opportunities, allocate budgets and resources, present reports to senior management, set goals to drive results on increasing the company's revenues and profitability. Senior managers must coordinate with various operations departments to maintain good feedback for the company, meeting client's expectations, and delivering the best results. They should have excellent communication and leadership skills to handle team members, as well as managing their needs and concerns.
Even though a few skill sets overlap between business process managers and senior managers, there are some differences that are important to note. For one, a business process manager might have more use for skills like "business management," "process changes," "visio," and "data analysis." Meanwhile, some responsibilities of senior managers require skills like "analytics," "portfolio," "professional development," and "healthcare. "
In general, senior managers earn the most working in the professional industry, with an average salary of $136,663. The highest-paying industry for a business process manager is the professional industry.senior managers reach similar levels of education compared to business process managers, in general. The difference is that they're 1.1% more likely to earn a Master's Degree, and 1.6% more likely to graduate with a Doctoral Degree.Types of business process manager
Updated January 8, 2025
