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What is a business relationship manager and how to become one
A Business Relationship Manager, also known as a BRM, plays an increasingly important role in business, as they are tasked with evaluating customer satisfaction with the company's product and services and understanding and reporting on what the customers' wants and needs are.
More specifically, they are meant to have a thorough understanding of what the company sells in order to be able to provide customer support, communicate with and aid clients in need of help, develop and examine the service and communication programs, cooperate with members of other departments, keep an updated database containing communications with and details of clients, and perform smaller administrative and office tasks.
There is no set of educational requirements that a person must have to begin working in this industry, as it varies from company to company. Instead, experience and knowledge are what matters the most. Good communication and people skills, ability to collaborate smoothly, and being innovative and a good problem-solver are key things to succeed in this position. Depending on the company, knowledge of a specific industry may also be necessary.
Avg. Salary $87,741
Avg. Salary $59,228
Growth rate 17%
Growth rate 0.3%
American Indian and Alaska Native 0.34%
Asian 10.01%
Black or African American 7.45%
Hispanic or Latino 14.22%
Unknown 4.10%
White 63.89%
Genderfemale 35.43%
male 64.57%
Age - 46American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 46Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Business relationship manager career paths
Key steps to become a business relationship manager
Explore business relationship manager education requirements
Start to develop specific business relationship manager skills
Skills Percentages Customer Service 9.64% Relationship Management 6.79% Cash Management 5.94% Risk Management 5.82% Business Development 5.63% Complete relevant business relationship manager training and internships
Accountants spend an average of 1-3 months on post-employment, on-the-job training. New business relationship managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a business relationship manager based on U.S. Bureau of Labor Statistics data and data from real business relationship manager resumes.Research business relationship manager duties and responsibilities
- Manage cross-selling and foster customer loyalty by ensuring value to these services.
- Originate and structure commercial loans and manage credit risk both before and after loan origination.
- Prepare and manage annual budget, perform financial reporting, complete tax returns, and manage personnel and payroll functions.
- Manage a portfolio in various stages of workout including liquidation, refinancing, restructure, rehabilitation, bankruptcy and litigation.
Prepare your business relationship manager resume
When your background is strong enough, you can start writing your business relationship manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a business relationship manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable business relationship manager resume templates
Build a professional business relationship manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your business relationship manager resume.
Apply for business relationship manager jobs
Now it's time to start searching for a business relationship manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first business relationship manager job
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Average business relationship manager salary
The average business relationship manager salary in the United States is $87,741 per year or $42 per hour. Business relationship manager salaries range between $61,000 and $125,000 per year.
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Business relationship manager reviews
Creating and monitoring loan to companies
Interacting with computer for too long in making decisions in mitigating the risk asset going bad 'bad loan'
Updated January 8, 2025
