A Business Relationship Manager, also known as a BRM, plays an increasingly important role in business, as they are tasked with evaluating customer satisfaction with the company's product and services and understanding and reporting on what the customers' wants and needs are.
More specifically, they are meant to have a thorough understanding of what the company sells in order to be able to provide customer support, communicate with and aid clients in need of help, develop and examine the service and communication programs, cooperate with members of other departments, keep an updated database containing communications with and details of clients, and perform smaller administrative and office tasks.
There is no set of educational requirements that a person must have to begin working in this industry, as it varies from company to company. Instead, experience and knowledge are what matters the most. Good communication and people skills, ability to collaborate smoothly, and being innovative and a good problem-solver are key things to succeed in this position. Depending on the company, knowledge of a specific industry may also be necessary.
There is more than meets the eye when it comes to being a business relationship manager. For example, did you know that they make an average of $46.05 an hour? That's $95,793 a year!
Between 2018 and 2028, the career is expected to grow 16% and produce 104,700 job opportunities across the U.S.
There are certain skills that many business relationship managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed math skills, organizational skills and detail oriented.
When it comes to the most important skills required to be a business relationship manager, we found that a lot of resumes listed 9.9% of business relationship managers included customer service, while 6.0% of resumes included relationship management, and 5.9% of resumes included business development. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the business relationship manager job title. But what industry to start with? Most business relationship managers actually find jobs in the finance and technology industries.
If you're interested in becoming a business relationship manager, one of the first things to consider is how much education you need. We've determined that 55.5% of business relationship managers have a bachelor's degree. In terms of higher education levels, we found that 28.2% of business relationship managers have master's degrees. Even though most business relationship managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a business relationship manager. When we researched the most common majors for a business relationship manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on business relationship manager resumes include associate degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a business relationship manager. In fact, many business relationship manager jobs require experience in a role such as branch manager. Meanwhile, many business relationship managers also have previous career experience in roles such as personal banker or manager, assistant vice president.