FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Business Representative

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Business Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $53,000

    Average Salary

What Does A Business Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Business Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Business Representative?

Send To A Friend

Business Representative Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Business Representative Career Paths

Business Representative
Account Executive Sales Manager Store Manager
District Manager
7 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Team Leader Assistant Manager
Sales Manager
5 Yearsyrs
Specialist Team Leader Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Store Manager
Branch Manager
6 Yearsyrs
Business Analyst Project Manager General Manager
Regional Manager
8 Yearsyrs
Business Analyst Consultant Account Manager
Business Development Manager
9 Yearsyrs
Business Analyst Consultant Sales Manager
Regional Sales Manager
9 Yearsyrs
Administrator Office Manager Account Manager
District Sales Manager
7 Yearsyrs
Administrator Office Manager
Business Office Manager
7 Yearsyrs
Administrator Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Analyst Consultant General Manager
Territory Manager
7 Yearsyrs
Analyst Manager
Assistant Vice President
7 Yearsyrs
Analyst Project Manager Marketing Manager
Sales And Marketing Manager
6 Yearsyrs
Technical Support Specialist Field Service Technician Store Manager
Sales Account Manager
6 Yearsyrs
Technical Support Specialist Field Service Technician Operations Manager
Client Services Manager
7 Yearsyrs
Technical Support Specialist Database Administrator Branch Manager
Relationship Manager
6 Yearsyrs
Human Resources Coordinator Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Human Resources Coordinator Executive Administrative Assistant Business Owner
Entrepreneur
5 Yearsyrs
Show More
Share

Do you work as a Business Representative?

Help others decide if this is a good career for them

Average Length of Employment
Representative 2.2 years
Top Careers Before Business Representative
Cashier 11.3%
Internship 5.6%
Manager 3.3%
Server 2.8%
Supervisor 2.1%
Top Careers After Business Representative
Cashier 6.1%
Manager 3.7%
Internship 3.3%
Specialist 3.2%
Owner 2.7%

Do you work as a Business Representative?

Business Representative Demographics

Gender

Female

50.7%

Male

39.1%

Unknown

10.2%
Ethnicity

White

60.1%

Hispanic or Latino

17.9%

Black or African American

11.0%

Asian

7.5%

Unknown

3.6%
Show More
Foreign Languages Spoken

Spanish

57.9%

French

8.7%

Chinese

6.0%

Mandarin

4.4%

German

3.8%

Italian

3.3%

Portuguese

3.3%

Japanese

2.2%

Tagalog

1.6%

Cantonese

1.6%

Vietnamese

1.1%

Hmong

1.1%

Russian

1.1%

Telugu

0.5%

Hindi

0.5%

Korean

0.5%

Danish

0.5%

Bulgarian

0.5%

Hungarian

0.5%

Dari

0.5%
Show More

Business Representative Education

Schools

University of Phoenix

25.0%

University of Houston

6.6%

Texas State University

6.1%

University of Texas at San Antonio

4.9%

University of North Carolina at Greensboro

4.7%

University of Central Florida

4.7%

Wayne State University

4.2%

Kaplan University

4.2%

Kirkwood Community College

3.9%

Texas A&M University

3.7%

University of South Florida

3.4%

Liberty University

3.4%

Strayer University

3.4%

Pennsylvania State University

3.2%

University of Iowa

3.2%

Austin Community College

3.2%

University of Kansas

3.2%

Southern New Hampshire University

3.2%

Ashford University

2.9%

Florida State University

2.9%
Show More
Majors

Business

35.5%

Marketing

5.7%

Accounting

5.5%

Management

5.0%

Criminal Justice

5.0%

Communication

4.9%

Psychology

4.5%

Health Care Administration

4.5%

Finance

4.0%

General Studies

2.8%

Human Resources Management

2.6%

Liberal Arts

2.5%

Nursing

2.5%

Computer Science

2.3%

Political Science

2.3%

Education

2.3%

Computer Information Systems

2.1%

Law

2.0%

English

2.0%

Medical Assisting Services

1.9%
Show More
Degrees

Bachelors

42.9%

Other

26.6%

Associate

11.4%

Masters

10.7%

Certificate

4.4%

Doctorate

1.7%

Diploma

1.7%

License

0.5%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$53,000
View Detailed Salary Report
$31,000
Min 10%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$53,000
Median 50%
$90,000
Max 90%
Best Paying Company
Freeman Health System
Highest Paying City
San Francisco, CA
Highest Paying State
New Jersey
Avg Experience Level
2.7 years
How much does a Business Representative make at top companies?
The national average salary for a Business Representative in the United States is $53,344 per year or $26 per hour. Those in the bottom 10 percent make under $31,000 a year, and the top 10 percent make over $90,000.

Real Business Representative Salaries

Job Title Company Location Start Date Salary
Advanced Procurement Business Representative Marathon Oil Company Houston, TX Oct 04, 2014 $96,500
Procurement Business Representative Marathon Oil Corporation Houston, TX Jan 23, 2015 $89,051
Regional Business Representative-Dozer Product Liaison Liebherr Mining & Construction Equipment Inc. Newport News, VA Jun 21, 2016 $82,000 -
$112,000
Business Representative Yuanda USA Corporation Chicago, IL Nov 22, 2016 $69,800 -
$73,000
International Inside Business Representative Spectra Logic Corporation Boulder, CO Sep 15, 2014 $55,806 -
$65,521
Mexico New Business Representative Hiawatha Rubber Co. Minneapolis, MN Sep 06, 2014 $55,000 -
$75,000
International Business Representative FMJ Tech Corporation The Woodlands, TX Sep 12, 2013 $46,290
International Business Representative FMJ Tech Corporation The Woodlands, TX Apr 15, 2013 $46,290 -
$49,295
Export Business Representative Canusa Corporation Baltimore, MD Aug 31, 2013 $44,000
Export Business Representative Canusa Corporation Baltimore, MD Oct 15, 2012 $44,000
International Business Representative Asia Tech Corporation Conroe, TX Jan 02, 2012 $42,000
International Business Representative Asia Tech Corporation Conroe, TX Dec 02, 2011 $42,000

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Business Representative?

Have you worked as a Business Representative? Help other job seekers by rating your experience as a Business Representative.

Top Skills for A Business Representative

  1. Customer Service
  2. New Accounts
  3. Financial Services
You can check out examples of real life uses of top skills on resumes here:
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Prepared all incoming paperwork associated with new accounts, ensuring corporate and regulatory policy compliance.
  • Certified and knowledgeable of all requirements, policies and procedures including MSB and other financial services.
  • Balanced account management services, retaining long-term business through penetrations of existing accounts and devised plans for new business development.
  • Received inbound telephone calls from potential customers who received solicitations for a home equity loan.

How Would You Rate Working As a Business Representative?

Are you working as a Business Representative? Help us rate Business Representative as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Business Representatives

  1. Rhode Island
  2. North Dakota
  3. Minnesota
  4. Iowa
  5. Massachusetts
  6. New Hampshire
  7. Wisconsin
  8. Wyoming
  9. Connecticut
  10. Nebraska
  • (319 jobs)
  • (287 jobs)
  • (1,652 jobs)
  • (1,121 jobs)
  • (1,804 jobs)
  • (483 jobs)
  • (1,399 jobs)
  • (198 jobs)
  • (590 jobs)
  • (517 jobs)

Top Business Representative Employers

Jobs From Top Business Representative Employers

Business Representative Videos

A Day in the Life: Call Center Agent

Day In The Life – Intern

The 10 Keys to Business Development

Related to your recently viewed content