How to hire a business representative

How to hire a business representative, step by step

Here's a step-by-step business representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a business representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new business representative
• Step 8: Go through the hiring process checklist

What does a business representative do?

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1. Identify your hiring needs

   Before you post your business representative job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a business representative for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A business representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, business representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of business representatives.

   Type of Business Representative	Description	Hourly rate
   Business Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$17-35
   Customer Account Representative	A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base... Show more	$12-22
   Customer Support Representative	A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services... Show more	$13-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Patients
   • PowerPoint
   • Business Development
   • Financial Services
   • Inbound Calls
   • Outbound Calls
   • Business Sales
   • Customer Accounts
   • Computer System
   • Account Management
   • Collective Bargaining
   • Customer Inquiries
   • Billing Issues

   Check all skills

   Responsibilities:

   • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
   • Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
   • Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
   • Utilize multiple internal information systems and applications to troubleshoot hardware issues.
   • Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
   • Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.

   More business representative duties

3. Make a budget

   Including a salary range in your business representative job description helps attract top candidates to the position. A business representative salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a business representative in Mississippi may be lower than in Washington, and an entry-level business representative usually earns less than a senior-level business representative. Additionally, a business representative with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average business representative salary

   $51,604yearly

   $24.81 hourly rate

   ---

   Entry-level business representative salary

   $36,000 yearly salary

   Updated January 16, 2026

   Average business representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$63,911	$31
   2	District of Columbia	$63,641	$31
   3	New York	$62,006	$30
   4	Maryland	$60,595	$29
   5	Pennsylvania	$60,071	$29
   6	Massachusetts	$56,855	$27
   7	Colorado	$54,225	$26
   8	Connecticut	$54,225	$26
   9	Utah	$52,396	$25
   10	Arizona	$51,999	$25
   11	Minnesota	$51,895	$25
   12	North Carolina	$51,471	$25
   13	Ohio	$50,955	$25
   14	Texas	$50,412	$24
   15	Nevada	$50,308	$24
   16	Nebraska	$49,949	$24
   17	Illinois	$49,725	$24
   18	Michigan	$49,520	$24
   19	North Dakota	$48,929	$24
   20	Tennessee	$47,971	$23

   Average business representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Marathon Oil	$76,747	$36.90
   2	Directors Guild of America	$61,554	$29.59
   3	NOV	$57,853	$27.81	6
   4	Keysight Technologies	$57,447	$27.62
   5	Chubb	$56,960	$27.38	63
   6	Oracle	$56,643	$27.23	1,270
   7	Arrow Electronics	$56,199	$27.02	9
   8	Xeris Pharmaceuticals	$54,122	$26.02	13
   9	GitHub	$53,374	$25.66
   10	Pacific Life Re	$53,303	$25.63	5
   11	Asia	$53,220	$25.59	1
   12	Partners Healthcare Solutions Inc	$53,220	$25.59
   13	DENTSPLY IH	$53,220	$25.59	2
   14	Synaptek Corporation	$53,219	$25.59
   15	Brigham and Women's Hospital	$52,536	$25.26	8
   16	Pride St. Louis Inc.	$52,425	$25.20
   17	PrincePerelson & Associates	$52,372	$25.18
   18	SAG-AFTRA	$52,353	$25.17	3
   19	County Of Los Angeles Public Library	$51,604	$24.81
   20	Voca	$51,333	$24.68

4. Writing a business representative job description

   A job description for a business representative role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a business representative job description:

   Business representative job description example

   Job DescriptionAre you ready to join a team that…Is changing the Wireless industry for good?Who is 100% OBSESSED with our customers?Sells the most dependable 5G Network in America?Provides you with the ability to progress your career?Constantly has fun every day at work?THIS is the opportunity for you!
   Mobile Center Inc is a T-Mobile Preferred Retailer based in Columbus, Ohio. We have locations in Cleveland, Columbus, Dayton, Cincinnati, Tiffin and Southern Michigan. This team consistently finished in the Top 10 TPR’s Nationwide and we are constantly seeking out the best talent. And great news…no prior Wireless Experience is required!
   We are looking for a B2B sales representative is a professional who seeks and builds relationships with corporate decision makers to sell a product or service. They are the pillars of company, who are generating revenue by selling product or services to new customers.
   
   B2B sales uses a wide range of sales skills, techniques, and tools to gain the trust of potential B2B buyers and recommend solutions that are relevant to these buyers’ wireless pain points and aspirations. Must be comfortable with sales calling, email, video conferencing, and social media messaging to encourage prospects to discover the value of their solution.
   
   Work with new and existing clients to develop incremental opportunities/sales - find new opportunities by brand - drive a high percentage of new customers.
   
   Strong emphasis on development of new clients and grow underperforming assigned clients which will support incremental revenue and cross brand customer engagement across the Enterprise from both consumer and corporate buying segments.
   
   Benefits and Pay: Base Pay + uncapped Commission Avg Annual Pay Range (entry level): $26K - $35KMedical/Vision/Dental Benefits offered Long and Short term disability offered 401K OfferedBi-weekly pay with monthly Commissions paid 2 months in arrears
   Training Offered: We offer a 5 day PAID Virtual Training in-store which runs Monday-Friday – this is RequiredThere are always On-going trainings required to be completed as new plans, promos, products and processes change and launch

   Copy this example

   

5. Post your job

   There are a few common ways to find business representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your business representative job on Zippia to find and recruit business representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit business representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new business representative

   Once you've decided on a perfect business representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new business representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a business representative?