12 Business Representative Resume Examples

Five Key Resume Tips For Writing A Business Representative Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Business Representative Resume templates

Zippia allows you to choose from different easy-to-use Business Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Business Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Ralph Anderson
Business Representative
Contact Information
Kennesaw, GA
(750) 555-2263
randerson@example.com
Skills
  • Company Standards
  • Accurate Processing
  • Client Service
  • ACH
  • Taking Messages
  • Troubleshoot
  • Federal Regulations
  • Promotional Information
  • Potential Customers
  • MSB
 
 
Employment History
Business Representative2011 - Present
State Farm
Kennesaw, GA
  • Developed effective relationship with call center departments through clear communication and to ensure the improvement of customer satisfaction.
  • Process orders for safety equipment.
Customer Account Representative2009 - 2011
Alorica
Kennesaw, GA
  • Use a variety of communication tools such as e-mail, fax, and Internet live chat.
  • Maintained daily communication with vendors and Costco UK corporate on a daily basis.
  • Assist customers with troubleshooting regarding internet and billing.
  • Manage incoming calls for telecommunication service providers, adding subscribers and selling value added features to new customers.
  • Connect with customers via phone to help them resolve account issues Collect and verifying account information; investigating customer accounts.
Collections, Customer Service2003 - 2009
GC Services Limited Partnership
Jacksonville, FL
  • Arranged for debt repayment / established effective repayment schedules.
  • Assist customers in bringing their delinquent accounts current; perform data entry
  • Call borrowers to collect on federal student loan debt
  • Collected monies for USAA from consumers following all FDCPA guidelines.
Education
High School Diploma of null2003 - 2003
 
 
Johnny Anderson
Business Representative
Contact Info
Los Angeles, CA
(620) 555-4100
janderson@example.com
Skills
Business Clients
Order Entry
Business Development
Quality Standards
Customer Orders
Customer Questions
Business Owners
Procedures
Company Policies
Customer Complaints
Employment History
Business Representative2018 - Present
24 Hour FitnessLos Angeles, CA
  • Answered phones/Handled Multi-Line phones Membership Sales/Met daily retail sales goals Provided one-to-one customer service.
  • Reviewed and solved member complaints and suggestions and implemented a new hands on member service department.
  • Operated a POS system to itemize and complete customer purchases.
  • Receive and post EOBS/ payments from insurance companies.
  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
Fulfillment Representative2013 - 2018
24 Hour FitnessLas Vegas, NV
  • Checked members in and reviewed all accounts for updated and accurate information.
  • Operated Point of Sales system and utilized Microsoft CRM to complete daily activities.
  • Calm upset members, repair trust, locate resources for problem resolution.
Operations Representative2012 - 2013
Bank of AmericaAtlanta, GA
  • Coach associates to be efficient/in compliance with policies/procedures in customer service, operational procedures, transactions accuracy and customer engagement.
  • Processed client lockbox account information, Open, sort, and input lockbox information, and scan checks.
  • Process customer accounts with deadlines efficiently and accurately .
Education
High School Diploma of null2012 - 2012
 
 
Sean Wright
Business Representative
Irving, TX
(810) 555-0627
swright@example.com
Experience
Business Representative2020 - Present
Fidelity InvestmentsIrving, TX
  • Acted as technical expert on all aspects of Fidelity's investments products, administrative capabilities, and communication and education programs.
  • Performed account research and problem resolution for a team of nine representatives.
  • Served as knowledge expert and educated Operations associates and client representatives regarding operational policies and procedures.
  • Collect patient demographics, Collect co-pays, patient admissions, create patient accounts.
Senior Service Representative2018 - 2020
VerizonIrving, TX
  • Provide support for outside sales force and customers in activation of new accounts.
  • Utilized Verizon POS (point of sale) and CRM (customer relationship management) in daily sales and customer transactions.
Call Center Specialist2017 - 2018
AT&TDallas, TX
  • Worked with the account retention team to keep customer accounts through account maintenance and building good customer relations.
  • Supported Android, iOS, Windows Phone and Blackberry operating systems.
  • Handled emergency calls and assist children or people with physical disabilities to make telephone calls.
Skills
Insurance CompaniesRMABusiness ClientsPaperworkAlternative SolutionsTechnical AssistanceMedicaidPositive ShoppingVeteransConfidential Information
Education
Bachelor's Degree In Criminal Justice2014 - 2017
American InterContinental UniversityChandler, AZ
 
 
Dorothy Nelson
Business Representative
Employment History
Business Representative2018 - Present
24 Hour FitnessNew York, NY
  • Work directly with Service Manager during inventory as well as meeting sales goals.
  • Present the facility to prospective members and managed membership enrollment.
  • Process orders for members using credits from their health plan.
  • Logged all calls and issues in CRM system for reporting and follow -up.
Client Relations Specialist2017 - 2018
MANHATTAN PHYSICIANS LABCharlotte, NC
  • Solved the queries of customers and patients while providing expeditious and friendly assistance Accelerated patient-staff communication by providing timely communication
  • Provided exceptional patient care using the AIDET communication model with respectful, dedicated customer service beyond expectations.
  • Empowered to resolve one-on-one customer complaints in a fair, equitable manner and achieve a high degree of customer satisfaction.
  • Maintained directed communication between Commercial Sales Managers and Sales Supervisors pertaining to all facets of customer accounts.
  • Assist customers on sales floor.
Leasing Agent2015 - 2017
BG StaffingCharlotte, NC
  • Service request Walk ready units Process applications Tour prospects File Walk property for violations Prepare lease Service residents
  • Provided Property Management companies such as: Alliance, Lincoln, P.B Bell, Greystar, and Camden with temporary assistance.
  • Assist verifying proof of income, employment, valid credit check and conducting criminal background check.
  • Evaluated credit reports to ensure whether they fall under the established guidelines for renting the unit.
  • Greet clients, Properly secure lease agreements
Education
High School Diploma In null2015 - 2015
 
 
Contact Information
New York, NY
(310) 555-9772
dnelson@example.com
Skills
New Business Applications
ROI
Veterans
Internal Departments
Scheduling Appointments
Credit Reports
Company Policies
Company Standards
POS
Powerpoint
 
 
Linda Edwards
Business Representative
Chicago, IL
(530) 555-4243
ledwards@example.com
Skills
Customer ServiceCounter SalesPowerpointInternal DepartmentsProper USEClient ServiceOrder EntryInternal ResourcesHealthcareCommunication
 
 
Employment History
Business Representative2020 - Present
XeroxChicago, IL
  • answer telephone calls .having members Medicare number .faxing prescription to doctor office
  • provided customer service for patients, providers, and insurance companies for minor care clinics nationwide.
  • Prime goal is to probe to get the issue and troubleshoot all iOS devices for Apple.
  • Directed telephone calls to specific departments.
Client Relations Representative2018 - 2020
AT&TChicago, IL
  • Document all customer interactions in database.
  • Maintained customer accounts, cash handling.Top sales representative
  • Arrange conference with client and team member to ensure clients of service Sold internet, cable and home telephone service door-to-door.
  • Assist in getting client services restored in a timely manner Use multiple applications to communicate with customers and businesses.
  • Participated in pilot program for Service Representatives to be integrated to handle both wireless and wireline customer accounts.
Sales Service Coordinator2014 - 2018
Sears HoldingsHoffman Estates, IL
  • Informed patrons of sales and events through advertising production and verbal communication.
  • Schedule service calls for technicians to assist customers with appliance's issues.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Bachelor's Degree of Business2011 - 2014
University of Central FloridaOrlando, FL
 
 
Ralph Anderson
Business Representative
Contact Information
Kennesaw, GA
(750) 555-2263
randerson@example.com
Skills
  • Company Standards
  • Accurate Processing
  • Client Service
  • ACH
  • Taking Messages
  • Troubleshoot
  • Federal Regulations
  • Promotional Information
  • Potential Customers
  • MSB
 
 
Employment History
Business Representative2011 - Present
State Farm
Kennesaw, GA
  • Developed effective relationship with call center departments through clear communication and to ensure the improvement of customer satisfaction.
  • Process orders for safety equipment.
Customer Account Representative2009 - 2011
Alorica
Kennesaw, GA
  • Use a variety of communication tools such as e-mail, fax, and Internet live chat.
  • Maintained daily communication with vendors and Costco UK corporate on a daily basis.
  • Assist customers with troubleshooting regarding internet and billing.
  • Manage incoming calls for telecommunication service providers, adding subscribers and selling value added features to new customers.
  • Connect with customers via phone to help them resolve account issues Collect and verifying account information; investigating customer accounts.
Collections, Customer Service2003 - 2009
GC Services Limited Partnership
Jacksonville, FL
  • Arranged for debt repayment / established effective repayment schedules.
  • Assist customers in bringing their delinquent accounts current; perform data entry
  • Call borrowers to collect on federal student loan debt
  • Collected monies for USAA from consumers following all FDCPA guidelines.
Education
High School Diploma of null2003 - 2003
 
 
Johnny Anderson
Business Representative
Contact Info
Los Angeles, CA
(620) 555-4100
janderson@example.com
Skills
Business Clients
Order Entry
Business Development
Quality Standards
Customer Orders
Customer Questions
Business Owners
Procedures
Company Policies
Customer Complaints
Employment History
Business Representative2018 - Present
24 Hour FitnessLos Angeles, CA
  • Answered phones/Handled Multi-Line phones Membership Sales/Met daily retail sales goals Provided one-to-one customer service.
  • Reviewed and solved member complaints and suggestions and implemented a new hands on member service department.
  • Operated a POS system to itemize and complete customer purchases.
  • Receive and post EOBS/ payments from insurance companies.
  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.
Fulfillment Representative2013 - 2018
24 Hour FitnessLas Vegas, NV
  • Checked members in and reviewed all accounts for updated and accurate information.
  • Operated Point of Sales system and utilized Microsoft CRM to complete daily activities.
  • Calm upset members, repair trust, locate resources for problem resolution.
Operations Representative2012 - 2013
Bank of AmericaAtlanta, GA
  • Coach associates to be efficient/in compliance with policies/procedures in customer service, operational procedures, transactions accuracy and customer engagement.
  • Processed client lockbox account information, Open, sort, and input lockbox information, and scan checks.
  • Process customer accounts with deadlines efficiently and accurately .
Education
High School Diploma of null2012 - 2012
 

What Should Be Included In A Business Representative Resume

1

1. Add Contact Information To Your Business Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Business Representative Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Business Representative Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Business Representative Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Business Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Business Representative
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Business Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Representative
AT&T
  • Initiated intrusive testing process for customers to resolve internet, telephone and television problems.
  • Tested the applications on different browsers - Internet Explorer, Mozilla Firefox and Chrome and Devices.
  • Served as an outbound / inbound sales consultant, account representative and billing specialist and for Small Business for their communications.
  • Communicated with and resolved customer concerns via email.
  • Received and initiated customer trouble reports received via incoming calls for voice and data communications.

Work History Example # 2
Consumer Service Representative
Xerox
  • Managed large volume of customer communications from home-based work environment, demonstrating integrity and work ethic under minimal supervision.
  • Performed troubleshooting steps as needed to help customer with a device not working properly.
  • Responded to incoming calls from current, new, and former employees with questions about their benefits and payroll.
  • Verified HIPAA and provided accurate answers on questions concerning pharmacy inventory and erroneous charges to customer account.
  • Helped customers with their questions about cable, Internet, phone, and home security.

Work History Example # 3
Business Representative
J. C. Penney
  • Trained 5 employees on CSR and cash registers.
  • Utililized Windows on a daily basis.
  • Provided hardware and software troubleshooting solutions for NOOK digital readers and software applications.
  • Maintained one-on-one customer communication, such as delivering invoices, collecting payments, and notifying customers of special offers/new products.
  • Assisted customers with technical difficulties accessing the internet.

Work History Example # 4
Business Representative
Harris Teeter
  • Managed business rules, developed communications and C-level reporting for $40M+ dealer network customer experience leadership bonus.
  • Ensured customers come back to The Home Depot for future installation projects.
  • Confirmed documents were executed properly and ensured all guideline and procedures were followed by state.
  • Performed general repairs such as replacing bulbs and troubleshooting while maintaining inventory levels.
  • Researched and analyzed multiple factors to determine an optimal location for European Chrysler bank.

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5

5. Highlight Your Business Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your business representative resume:

  1. Certified Management Accountant (CMA)
  2. Certified Sales Professional (CSP)
  3. Certified Pharmacy Technician (CPhT)
  4. Certified Medical Office Manager (CMOM)
  5. International Accredited Business Accountant (IABA)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021