Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.

Business Representative Responsibilities

Here are examples of responsibilities from real business representative resumes representing typical tasks they are likely to perform in their roles.

  • Achieve well develop listening skills, written and verbal communication, troubleshooting/repairing solutions and conflict resolution techniques.
  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
  • Monitor utilization of construction equipment, tool and minor equipment investment accounts to ensure adequate asset management and inventory control procedures.
  • Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
  • Utilize multiple internal information systems and applications to troubleshoot hardware issues.
  • Create and sell programs at headquarter level and ensure execution at retail through timely and accurate communication.
  • Receive, authorize or reject enrollment applications for individuals aging into Medicare.
  • Service inbound calls for Verizon business customers.
Business Representative Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Computer skills involves understanding how to operate a computer, as well as computer programs and applications.
Listening is an important part of the communication process as it allows you to understand information.

Business Representative Job Description

When it comes to understanding what a business representative does, you may be wondering, "should I become a business representative?" The data included in this section may help you decide. Compared to other jobs, business representatives have a growth rate described as "decline" at -2% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of business representative opportunities that are predicted to open up by 2028 is -51,600.

On average, the business representative annual salary is $50,786 per year, which translates to $24.42 an hour. Generally speaking, business representatives earn anywhere from $29,000 to $87,000 a year, which means that the top-earning business representatives make $58,000 more than the ones at the lower end of the spectrum.

It's hard work to become a business representative, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a customer account representative, customer support representative, consumer sales representative, and account services representative.

Business Representative Jobs You Might Like

Business Representative Resume Examples

Business Representative Skills and Personality Traits

We calculated that 12% of Business Representatives are proficient in Customer Service, Outbound Calls, and Business Development. They’re also known for soft skills such as Communication skills, Computer skills, and Listening skills.

We break down the percentage of Business Representatives that have these skills listed on their resume here:

  • Customer Service, 12%

    Received numerous agent compliments for exceptional customer service that involved professionalism, kindness, thoroughness and timely delivery of accurate information.

  • Outbound Calls, 8%

    Key Responsibilities: Responsible for outbound calls to consumer businesses - 75-100 calls/day Managing preliminary application process for qualified businesses.

  • Business Development, 6%

    Balanced account management services, retaining long-term business through penetrations of existing accounts and devised plans for new business development.

  • Powerpoint, 6%

    Worked knowledge of Microsoft Office applications- Word, Excel, PowerPoint.

  • Financial Services, 5%

    Make referrals to other lines of business such as financial services, residential mortgages and commercial lending

  • External Customers, 5%

    Interfaced directly with internal and external customers to assure faultless installation and accurate invoicing, insuring customer satisfaction.

Most business representatives list "customer service," "outbound calls," and "business development" as skills on their resumes. We go into more details on the most important business representative responsibilities here:

  • Arguably the most important personality trait for a business representative to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that business representatives can use communication skills to "maintain proactive communications with both internal and external customers. "
  • Another commonly found skill for being able to perform business representative duties is the following: computer skills. According to a business representative resume, "customer service representatives must be adept at using computers.  ." Check out this example of how business representatives use computer skills: "used two computer systems to update and maintain customer accounts. "
  • Business representatives are also known for listening skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a business representative resume: "representatives must listen carefully to ensure that they understand customers in order to assist them." We also found this resume example that details how this skill is put to the test: "communicated with business owners regarding accreditation with the bbb. "
  • A thorough review of lots of resumes revealed to us that "patience" is important to completing business representative responsibilities. This resume example shows just one way business representatives use this skill: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example of how this skill is used from a resume that represents typical business representative tasks: "resolved escalated & volatile customer complaints with patience and empathy, ensuring one call resolution. "
  • As part of the business representative description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A business representative resume included this snippet: "representatives must determine solutions to customers’ problems" This skill could be useful in this scenario: "create custom security solutions for home and business owners"
  • Lastly, this career requires you to be skillful in "customer-service skills." According to business representative resumes, "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This resume example highlights how business representative responsibilities rely on this skill: "provide customer care regarding their cellular bills, including any explanations of bill, changing/adding/deleting features. "
  • See the full list of business representative skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a business representative. We found that 58.4% of business representatives have graduated with a bachelor's degree and 4.9% of people in this position have earned their master's degrees. While most business representatives have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every six business representatives were not college graduates.

    Those business representatives who do attend college, typically earn either business degrees or marketing degrees. Less commonly earned degrees for business representatives include communication degrees or accounting degrees.

    When you're ready to become a business representative, you might wonder which companies hire business representatives. According to our research through business representative resumes, business representatives are mostly hired by Box, JPMorgan Chase & Co., and Keysight. Now is a good time to apply as Box has 3 business representatives job openings, and there are 3 at JPMorgan Chase & Co. and 3 at Keysight.

    If you're interested in companies where business representatives make the most money, you'll want to apply for positions at Keysight, Marathon Oil, and Marathon Petroleum. We found that at Keysight, the average business representative salary is $95,892. Whereas at Marathon Oil, business representatives earn roughly $89,589. And at Marathon Petroleum, they make an average salary of $87,090.

    View more details on business representative salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Church Of Jesus Christ Lds, Verizon Communications, and Bank of America. These three companies have hired a significant number of business representatives from these institutions.

    The industries that business representatives fulfill the most roles in are the finance and technology industries. But the highest business representative annual salary is in the telecommunication industry, averaging $59,199. In the retail industry they make $55,410 and average about $52,613 in the health care industry. In conclusion, business representatives who work in the telecommunication industry earn a 41.1% higher salary than business representatives in the manufacturing industry.

    The three companies that hire the most prestigious business representatives are:

      What Customer Account Representatives Do

      A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

      In this section, we compare the average business representative annual salary with that of a customer account representative. Typically, customer account representatives earn a $14,438 lower salary than business representatives earn annually.

      While their salaries may differ, one common ground between business representatives and customer account representatives are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, outbound calls, and powerpoint.

      As far as similarities go, this is where it ends because a business representative responsibility requires skills such as "business development," "financial services," "medical records," and "positive attitude." Whereas a customer account representative is skilled in "company standards," "customer requirements," "timely deliveries," and "customer orders." So if you're looking for what truly separates the two careers, you've found it.

      Customer account representatives really shine in the technology industry with an average salary of $47,108. Whereas business representatives tend to make the most money in the telecommunication industry with an average salary of $59,199.

      On average, customer account representatives reach similar levels of education than business representatives. Customer account representatives are 2.1% less likely to earn a Master's Degree and 1.2% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Customer Support Representative?

      A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.

      Now we're going to look at the customer support representative profession. On average, customer support representatives earn a $17,059 lower salary than business representatives a year.

      Not everything about these jobs is different. Take their skills, for example. Business representatives and customer support representatives both include similar skills like "customer service," "outbound calls," and "powerpoint" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that business representative responsibilities requires skills like "business development," "financial services," "medical records," and "positive attitude." But a customer support representative might use skills, such as, "windows," "data entry," "crm," and "customer interaction."

      It's been discovered that customer support representatives earn lower salaries compared to business representatives, but we wanted to find out where customer support representatives earned the most pay. The answer? The manufacturing industry. The average salary in the industry is $40,204. Additionally, business representatives earn the highest paychecks in the telecommunication with an average salary of $59,199.

      In general, customer support representatives study at similar levels of education than business representatives. They're 2.7% less likely to obtain a Master's Degree while being 1.2% less likely to earn a Doctoral Degree.

      How a Consumer Sales Representative Compares

      Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.

      The consumer sales representative profession generally makes a lower amount of money when compared to the average salary of business representatives. The difference in salaries is consumer sales representatives making $16,208 lower than business representatives.

      While looking through the resumes of several business representatives and consumer sales representatives we discovered that both professions have similar skills. These similarities include skills such as "customer service," "outbound calls," and "powerpoint," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from business representatives resumes, they are more likely to have skills like "business development," "financial services," "medical records," and "positive attitude." But a consumer sales representative might have skills like "internet," "accurate information," "data entry," and "phone calls."

      When it comes to education, consumer sales representatives tend to earn similar education levels than business representatives. In fact, they're 0.7% more likely to earn a Master's Degree, and 0.8% more likely to graduate with a Doctoral Degree.

      Description Of an Account Services Representative

      An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.

      The fourth career we look at typically earns lower pay than business representatives. On average, account services representatives earn a difference of $16,445 lower per year.

      While both business representatives and account services representatives complete day-to-day tasks using similar skills like customer service, outbound calls, and powerpoint, the two careers also vary in other skills.

      While some skills are shared by these professions, there are some differences to note. "business development," "financial services," "medical records," and "positive attitude" are skills that have shown up on business representatives resumes. Additionally, account services representative uses skills like account services, data entry, patient accounts, and credit card on their resumes.

      In general, account services representatives make a higher salary in the media industry with an average of $55,294. The highest business representative annual salary stems from the telecommunication industry.

      The average resume of account services representatives showed that they earn similar levels of education to business representatives. So much so that the likelihood of them earning a Master's Degree is 0.2% less. Additionally, they're less likely to earn a Doctoral Degree by 1.1%.