Most business representatives list "customer service," "outbound calls," and "business development" as skills on their resumes. We go into more details on the most important business representative responsibilities here: Arguably the most important personality trait for a business representative to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that business representatives can use communication skills to "maintain proactive communications with both internal and external customers. " Another commonly found skill for being able to perform business representative duties is the following: computer skills. According to a business representative resume, "customer service representatives must be adept at using computers. ." Check out this example of how business representatives use computer skills: "used two computer systems to update and maintain customer accounts. " Business representatives are also known for listening skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a business representative resume: "representatives must listen carefully to ensure that they understand customers in order to assist them." We also found this resume example that details how this skill is put to the test: "communicated with business owners regarding accreditation with the bbb. " A thorough review of lots of resumes revealed to us that "patience" is important to completing business representative responsibilities. This resume example shows just one way business representatives use this skill: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example of how this skill is used from a resume that represents typical business representative tasks: "resolved escalated & volatile customer complaints with patience and empathy, ensuring one call resolution. " As part of the business representative description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A business representative resume included this snippet: "representatives must determine solutions to customers’ problems" This skill could be useful in this scenario: "create custom security solutions for home and business owners" Lastly, this career requires you to be skillful in "customer-service skills." According to business representative resumes, "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This resume example highlights how business representative responsibilities rely on this skill: "provide customer care regarding their cellular bills, including any explanations of bill, changing/adding/deleting features. "
See the full list of business representative skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a business representative. We found that 58.4% of business representatives have graduated with a bachelor's degree and 4.9% of people in this position have earned their master's degrees. While most business representatives have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every six business representatives were not college graduates.
Those business representatives who do attend college, typically earn either business degrees or marketing degrees. Less commonly earned degrees for business representatives include communication degrees or accounting degrees.
When you're ready to become a business representative, you might wonder which companies hire business representatives. According to our research through business representative resumes, business representatives are mostly hired by Box, JPMorgan Chase & Co., and Keysight. Now is a good time to apply as Box has 3 business representatives job openings, and there are 3 at JPMorgan Chase & Co. and 3 at Keysight.
If you're interested in companies where business representatives make the most money, you'll want to apply for positions at Keysight, Marathon Oil, and Marathon Petroleum. We found that at Keysight, the average business representative salary is $95,892. Whereas at Marathon Oil, business representatives earn roughly $89,589. And at Marathon Petroleum, they make an average salary of $87,090.
View more details on business representative salaries across the United States.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Church Of Jesus Christ Lds, Verizon Communications, and Bank of America. These three companies have hired a significant number of business representatives from these institutions.
The industries that business representatives fulfill the most roles in are the finance and technology industries. But the highest business representative annual salary is in the telecommunication industry, averaging $59,199. In the retail industry they make $55,410 and average about $52,613 in the health care industry. In conclusion, business representatives who work in the telecommunication industry earn a 41.1% higher salary than business representatives in the manufacturing industry.