Research Summary. Below we've compiled a list of the most important skills for a business sales representative. We ranked the top skills based on the percentage of business sales representative resumes they appeared on. For example, 13.4% of business sales representative resumes contained business sales as a skill. Let's find out what skills a business sales representative actually needs in order to be successful in the workplace.

  • The most common hard skill for a business sales representative is business sales. 13.4% business sales representatives have this skill on their resume.
  • The second most common hard skill for a business sales representative is customer accounts appearing on 11.6% of resumes. The third most common is customer service on 11.5% of resumes.
  • Three common soft skills for a business sales representative are customer-service skills, interpersonal skills and physical stamina.

Below we've compiled a list of the most important skills for a business sales representative. We ranked the top skills based on the percentage of business sales representative resumes they appeared on. For example, 13.4% of business sales representative resumes contained business sales as a skill. Let's find out what skills a business sales representative actually needs in order to be successful in the workplace.

15 Essential Business Sales Representative Skills For Your Resume And Career

1. Business Sales

Here's how business sales is used on business sales representative resumes:
  • Established, maintained and expanded direct business-to-business sales of wireless telecommunications products and service to small- and medium-sized accounts.
  • Developed business-to-business sales strategies and solutions Engaged in costumer contract negotiations Cut costs and increased sales Generated new sales leads
  • Position Description/Accomplishments Online Business Sales Representative handling incoming calls from Business Customers regarding their business telephony needs.
  • Core Commercial New Business Sales Representative Performed security threat assessment consulting throughout Middle Tennessee.
  • Collaborate with management in the communication and implementation of business sales initiatives.

2. Customer Accounts

Here's how customer accounts is used on business sales representative resumes:
  • Analyze customer accounts and provide solutions to promote efficient and effective telecommunication services based on business needs.
  • Maintain existing business customer accounts and establish relationships with primary points of contact.
  • Maintained existing/ new customer accounts, cold called potential clients; exceeding 80 calls per day quota.
  • Matured customer accounts which produced year over year growth of 20%
  • Analyzed customer accounts to provide the best solution.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on business sales representative resumes:
  • Focused on providing excellent customer service while up-selling products and solving general customer inquires regarding billing, products and service.
  • Worked with demand planning and customer delivery team to set accurate customer expectations and enhance customer service quality.
  • Arbitrated daily management escalations per supervisor's requests resulting from superior customer service history and internal system knowledge.
  • Provide excellent customer service to existing customer base to better understand their telecommunication and data product needs.
  • Negotiated customer service order requests via demand telephone calls while recommending and selling appropriate Small Business products.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Dell Jobs (124)
  2. IBM Jobs (14)
  3. Liberty Mutual Insurance Jobs (15)
  4. Bank of America Jobs (17)
  5. Wells Fargo Jobs (18)

4. Business Relationships

Here's how business relationships is used on business sales representative resumes:
  • Developed and maintained personal and business relationships with the local community.
  • Maintained and expanded business relationships with current and new customer.
  • Developed new business relationships with small and medium businesses.
  • Attended networking events to develop future business relationships.
  • Developed and maintained new and current business relationships

5. Lead Generation

Here's how lead generation is used on business sales representative resumes:
  • Honed in on opportunities for new business development and expanded customer database to 500+ business professionals through self-lead generation.
  • Received special recognition from Management for exceptional lead generation skills through cold-calling.
  • Utilized extensive self-lead generation and cold calling.
  • Identify prospects utilizing creative lead generation techniques.
  • Worked as an outside Sales Representative responsible for lead generation and maintenance of a profitable book of business.

6. Security Industry

Here's how security industry is used on business sales representative resumes:
  • Learn and implement various IT solutions related to the security industry and sales arena.
  • Generated over 130 new sales with a focus on new technological advances in the security industry.

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7. ADT

ADT stands for Abstract Data Type. It is a mathematical model that defines data from a user's point of view. In general data structures, data is analysed and defined from the implementers perspective, specifically in terms of possible values, operations, and underlying trends. However, ADT is analysed from a users point of view. ADT is used for making codes easier to understand and evaluate different data structures more effectively.

Here's how adt is used on business sales representative resumes:
  • Sell products within Lancaster County territory, maintaining assigned sales quota while following established ADT guidelines.
  • Managed customer requests and establishing customer relationships and closing new business for ADT.
  • Provide Security Review and demonstrate potential ADT solutions: CCTV, Access Control, Intrusion Detection and or surveillance of cameras.
  • Recommended and sold burglar alarm and surveillance systems to clients (ADT defines small business as 10,000 square ft. or smaller)
  • Develop, maintain, and establish key relationships with C-level executives to develop advocates for ADT and the Pulse brand.

8. Business Solutions

Business solutions are potential outcomes for companies struggling with a particular objective, often surrounding a customer issue. There are five main parts to a successful business solution: (1) the target customer, (2) the activity, (3) the overall goal, (4) the hurdles or obstacles, and (5) the preferred outcome.

Here's how business solutions is used on business sales representative resumes:
  • Established customer relationships with appropriate customer's on personal and business solutions such as purchasing, management and end-users.
  • Generated sales leads and contacted decision makers to provide products and business solutions with an emphasis on customer satisfaction.
  • Collaborated with small-to-medium-sized business clients in methods to establish, improve and protect their credit; suggested business solutions.
  • Generate sales of an integrated communication structure to small-to-medium business customers by providing optimal business solutions.
  • Provided cost justification analyses and developed business solutions to enhance customer productivity.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how product knowledge is used on business sales representative resumes:
  • Demonstrate keen product knowledge when training client organizations on technological solutions and assisting them in determining product needs.
  • Developed extensive personal product knowledge, maintaining highly resourceful reputation and ensuring a position as subject matter expert.
  • Developed personal product knowledge to maintain resourceful reputation and secure positive relationships with clients.
  • Conduct regular meetings and workshops with staff regarding product knowledge, including equipment updates and feature releases.
  • Keep up to date on product knowledge, industry information, and competitive landscape.

10. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how customer relationships is used on business sales representative resumes:
  • Develop and manage customer relationships in order to retain existing revenue and attain additional business.
  • Developed and managed customer relationships that resulted in smoother issue resolutions and increased marginal revenue.
  • Recognize cross-sell opportunities and refer to financial partners to expand customer relationships.
  • Established, developed and maintained positive business and customer relationships.
  • Developed and maintained customer relationships to drive customer retention.

11. Outbound Sales

Here's how outbound sales is used on business sales representative resumes:
  • Perform outbound sales activities such as cold calling and opportunity qualifications in a specified territory.
  • Targeted outbound sales campaigns to specific customers in need of hardware, software, educational software and misc.
  • Recognized for outstanding performance by receiving promotions from inbound to outbound sales and then to web sales.
  • Uncovered business opportunities through inbound and outbound sales calls to average $3,500 of profit margin daily.
  • Manage inbound/outbound sales calls -Provide award winning service and support

12. Customer Satisfaction

Here's how customer satisfaction is used on business sales representative resumes:
  • Established and tracked incentive programs for employees, resulting in increased customer satisfaction and more aesthetically appealing displays of Pepsi products.
  • Secure profitable package sales and upgrades to commercial customers while maximizing customer satisfaction and retention by initiating post installation follow-ups.
  • Prepared written reports and responses to regional Management of daily education needs to improve customer satisfaction and retention.
  • Coordinated and responded to client technology requests, resulting in increased sales and customer satisfaction.
  • Maximize customer satisfaction and retention by scheduling post installation follow ups and quarterly contact.

13. Develop Strong Relationships

Here's how develop strong relationships is used on business sales representative resumes:
  • Develop strong relationships, and build a client base in a highly competitive environment.
  • Network and develop strong relationships with Vendor's & Agents to generate revenue.
  • Build and develop strong relationships with automotive dealerships in southern Colorado and support the strategy of WFS

14. ROI

Here's how roi is used on business sales representative resumes:
  • Presented positive enterprise ROI impact solution to corporation decision-makers.
  • Provide the customer with a return on investment (ROI) for all technology solutions.
  • Conducted client's financial needs analysis in order to recommend customized ROI solutions.
  • Provide internal business assessment and ROI leading to the purchase of equipment leading to greater efficiency and employee morale.
  • Worked alongside kitchen equipment consulting firm to ensure budgets were met for owners ROI.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how outbound calls is used on business sales representative resumes:
  • Call center environment where I made outbound calls and answered inbound calls from customers throughout the U.S.
  • Handle all outbound calls to prospected business to convert their telephone service to MCI.
  • Handled outbound calls for customers including amounts of purchased and dates scheduled.
  • Handle in /outbound calls with customers and follow up on sales leads.
  • Completed daily outbound calls, up to 3-4 hours per day.
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The eight most common skills based on Business Sales Representative resumes in 2023.

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List Of Skills To Add To Your Business Sales Representative Resume

According to recent trends, the most relevant business sales representative Resume Keywords for your resume are:

  • Business Sales
  • Customer Accounts
  • Customer Service
  • Business Relationships
  • Lead Generation
  • Security Industry
  • ADT
  • Business Solutions
  • Product Knowledge
  • Customer Relationships
  • Outbound Sales
  • Customer Satisfaction
  • Develop Strong Relationships
  • ROI
  • Outbound Calls
  • Account Management
  • Inbound Calls
  • Pay Structure
  • PowerPoint
  • Salesforce
  • Cold Calls
  • Sales Process
  • Customer Retention
  • Trade Shows
  • Local Businesses
  • Business Development
  • Customer Complaints
  • Customer Inquiries
  • Security Systems
  • Sales Objectives
  • Business Clients
  • Business Accounts
  • Customer Issues
  • Sales Techniques
  • Security Solutions
  • Sales Strategies
  • Media Sales
  • Billing Issues
  • CCTV
  • Business Products
  • Upselling
  • Lead Management
  • Video Surveillance
  • Sales Contracts
  • Sales Revenue
  • Comcast
  • DSL
  • Burglar Alarms

Real Examples Of Business Sales Representative Resumes That Use These Skills

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Online Courses For Business Sales Representatives

One of the best ways to acquire the skills needed to be a business sales representative is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since business sales representatives benefit from having skills like business sales, customer accounts, and customer service, we found courses that will help you improve these skills.

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