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Business services analyst skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
Hanna Kim Ph.D.,
Hanna Kim Ph.D.
Below we've compiled a list of the most critical business services analyst skills. We ranked the top skills for business services analysts based on the percentage of resumes they appeared on. For example, 7.5% of business services analyst resumes contained customer service as a skill. Continue reading to find out what skills a business services analyst needs to be successful in the workplace.

15 business services analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business services analysts use customer service:
  • Authored internal training documents which are routinely used by account executives, order management, and front line customer service representatives.
  • Developed training materials, conducted training sessions and produced documentation and worksheets for every new process Customer Service handled.

2. Project Management

Here's how business services analysts use project management:
  • Assist the project management team with gathering business requirements surrounding service optimization along with ensuring those requirements are satisfied.
  • Managed internal and third-party resource planning for consulting and project management organizations in North America and Latin America.

3. PowerPoint

Here's how business services analysts use powerpoint:
  • Prepare PowerPoint presentations for opportunities (Deal Reviews) with high profile/complicated On Demand Public Sector deals.
  • Created project presentations in MS PowerPoint.

4. Data Analysis

Here's how business services analysts use data analysis:
  • Worked on specific reporting projects such as developing business requirements, data analysis, report design and test execution.
  • Performed Data Analysis - Interpreted data, analyzed results using statistical techniques and provided ongoing reports.

5. Process Improvement

Here's how business services analysts use process improvement:
  • Identify internal inefficiencies and drive process improvement and innovation* Collaborate with cross-functional teams to continuously improve LiveOps service delivery and performance.
  • Implement process improvements for processing travel requests and reimbursements to shorten overall processing times for client agency and personnel.

6. SQL

Here's how business services analysts use sql:
  • Work with developers to address bugs during JAD sessions or meetings SQL Queries in effort to generate independent results.
  • Worked with the Application Developer to test and enhancement of the Oracle application/ SQL used in the company.

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7. Strong Analytical

Here's how business services analysts use strong analytical:
  • Possess strong analytical skills with proven troubleshooting ability to identify gaps and integration points.
  • Manipulate large sets of data with strong analytical, organizational, presentation and problem-solving skills.

8. Visio

Visio or Microsoft Visio is computer software that allows users to create and draw vector graphics according to their requirements. The program is used to draw flowcharts, org charts, data flow diagrams, process flow diagrams, and modeling diagrams. Visio is also used to draw architectural designs including; building and floor plans, and 3D geographical maps.

Here's how business services analysts use visio:
  • Developed work flow models and wrote Standard Operating Procedures using VISIO and ProVision.
  • Developed data content models based on client specifications using Visio.

9. User Acceptance

Here's how business services analysts use user acceptance:
  • Coordinated and directed usability and user acceptance testing efforts, including a payment service production pilot consisting of 100 participants.
  • Support User Acceptance Testing (UAT) and participate in Quality Control (QC) projects in system updates/releases.

10. Business Analysis

Here's how business services analysts use business analysis:
  • Designed a lean information system that drove kaizen business process reengineering, continuously reducing quantitative business analysis time.
  • Contracted to assist Wells Fargo with their loan servicing business analysis needs for system development and enhancements and process re-engineering projects.

11. Test Cases

Here's how business services analysts use test cases:
  • Designed and executed critical test cases to ensure GMP procedures were adhered to and maintain the quality of IT systems.
  • Used Excel spreadsheets to input test cases, create bug reports and track test script status.

12. Financial Analysis

Here's how business services analysts use financial analysis:
  • Excelled in customizing financial needs analysis software for the Education and Government markets.
  • Prepared on-going forecasts, budgets, operating statistics and financial analysis; analyzed results and variances.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how business services analysts use hr:
  • Collaborate with HR, Marketing, Microsoft Outlook and Coca Cola Connect team to document and deliver all pieces of integration.
  • Performed (HR) personnel functions including hiring of new employees, completion of paperwork and employee terminations.

14. Provide Technical Assistance

Here's how business services analysts use provide technical assistance:
  • Provide technical assistance on program/policy issues of major importance to the medical division.

15. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how business services analysts use crm:
  • Involved with Client Service and Customer Relationship team (CRM) to get end users feedback about the application.
  • Selected by leadership to participate in the CRM software roll-out, and conducted end user training.
top-skills

What skills help Business Services Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business services analyst resumes?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Considering the undergraduate anthropology curriculum, many colleges and universities try to cover at least 2-3 of the 4 major subfields of Anthropology in their curriculum.
I say "try to" as the reality is that having faculty in all 4 subfields is not possible for many reasons. (The 4 subfields are cultural anthropology, archeology, biological anthropology (sometimes physical anthropology), and anthropological linguistics. These subfields are mirrored in graduate school where students going for PhDs will be focused on 1 subfield.)

For undergraduates with an anthropology degree seeking employment, I can speak only from the faculty side, not the employer side. My students report these factors as relevant to their being hired (and accepted into competitive schools in museum studies, social work, law school, etc.:
Analytical skills; clear writing; ability to synthesize large amounts of reading and data into well-supported arguments and interpretations; open-mindedness toward different identities and ways of being.

A hugely important skill that anthropology graduates have is the ability to be presented with a complex situation or problem, and to be able to chart a plan on how to approach the problem, gather data and other necessary information to solve the problem, and then to come up with a solution or possible strategies. Too often, particularly in situations involving human behavior, what is needed is a stronger grasp of social and cultural factors that could impede the desired outcome. Students of anthropology know that ways of doing things, and even seeing and thinking, are profoundly influenced by categories of thought that are culturally situated. This means that problem solving has to consider a network of variables that have an impact on behavior. Anthropology students, I would argue, would embrace this complexity rather than be hesitant to acknowledge it in favor of a more expedient and, in the long run, less successful solution.

What soft skills should all business services analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for business services analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What business services analyst skills would you recommend for someone trying to advance their career?

A.J. ArreguinA.J. Arreguin LinkedIn profile

Professor, Our Lady of the Lake University

The best thing for a student/graduate to do, if they're taking a gap year, would be to continue to enhance their skills in social media, marketing, and public relation writing by implementing practices to show progression in communicative methods when marketing a product/service/event or get a positive response/feedback to a well-organized campaign.

Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.

What type of skills will young business services analysts need?

Missy GutkowskiMissy Gutkowski LinkedIn profile

Assistant Dean, Bucknell University

As remote and flexible work continues to penetrate industries across the country, daily office check-in conversations and hallway chatter are rare. New employees should be prepared to bring to the table analytical skills to gather, review, and synthesize information for further review, clarification, and report outs.

New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.

List of business services analyst skills to add to your resume

Business services analyst skills

The most important skills for a business services analyst resume and required skills for a business services analyst to have include:

  • Customer Service
  • Project Management
  • PowerPoint
  • Data Analysis
  • Process Improvement
  • SQL
  • Strong Analytical
  • Visio
  • User Acceptance
  • Business Analysis
  • Test Cases
  • Financial Analysis
  • HR
  • Provide Technical Assistance
  • CRM
  • SharePoint
  • Business Systems
  • Lean Six Sigma
  • Emerging Technologies
  • Technical Specifications
  • Sigma
  • Payroll
  • Test Scripts
  • Management System
  • Salesforce
  • Shared Services
  • Java
  • Work Breakdown Structure
  • Client Facing
  • UAT
  • PC
  • QA
  • Business Cases
  • Customer Satisfaction
  • SDLC
  • Functional Specifications
  • Level Agreements
  • Executive Management
  • Access Database
  • CMS
  • SME
  • Treasury
  • Training Materials
  • Cost Savings
  • Identify Business
  • Business Services
  • Journal Entries
  • System Enhancements
  • Level Analysis

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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