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Business services analyst skills for your resume and career
15 business services analyst skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Authored internal training documents which are routinely used by account executives, order management, and front line customer service representatives.
- Developed training materials, conducted training sessions and produced documentation and worksheets for every new process Customer Service handled.
2. Project Management
- Assist the project management team with gathering business requirements surrounding service optimization along with ensuring those requirements are satisfied.
- Managed internal and third-party resource planning for consulting and project management organizations in North America and Latin America.
3. PowerPoint
- Prepare PowerPoint presentations for opportunities (Deal Reviews) with high profile/complicated On Demand Public Sector deals.
- Created project presentations in MS PowerPoint.
4. Data Analysis
- Worked on specific reporting projects such as developing business requirements, data analysis, report design and test execution.
- Performed Data Analysis - Interpreted data, analyzed results using statistical techniques and provided ongoing reports.
5. Process Improvement
- Identify internal inefficiencies and drive process improvement and innovation* Collaborate with cross-functional teams to continuously improve LiveOps service delivery and performance.
- Implement process improvements for processing travel requests and reimbursements to shorten overall processing times for client agency and personnel.
6. SQL
- Work with developers to address bugs during JAD sessions or meetings SQL Queries in effort to generate independent results.
- Worked with the Application Developer to test and enhancement of the Oracle application/ SQL used in the company.
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- Possess strong analytical skills with proven troubleshooting ability to identify gaps and integration points.
- Manipulate large sets of data with strong analytical, organizational, presentation and problem-solving skills.
8. Visio
Visio or Microsoft Visio is computer software that allows users to create and draw vector graphics according to their requirements. The program is used to draw flowcharts, org charts, data flow diagrams, process flow diagrams, and modeling diagrams. Visio is also used to draw architectural designs including; building and floor plans, and 3D geographical maps.
- Developed work flow models and wrote Standard Operating Procedures using VISIO and ProVision.
- Developed data content models based on client specifications using Visio.
9. User Acceptance
- Coordinated and directed usability and user acceptance testing efforts, including a payment service production pilot consisting of 100 participants.
- Support User Acceptance Testing (UAT) and participate in Quality Control (QC) projects in system updates/releases.
10. Business Analysis
- Designed a lean information system that drove kaizen business process reengineering, continuously reducing quantitative business analysis time.
- Contracted to assist Wells Fargo with their loan servicing business analysis needs for system development and enhancements and process re-engineering projects.
11. Test Cases
- Designed and executed critical test cases to ensure GMP procedures were adhered to and maintain the quality of IT systems.
- Used Excel spreadsheets to input test cases, create bug reports and track test script status.
12. Financial Analysis
- Excelled in customizing financial needs analysis software for the Education and Government markets.
- Prepared on-going forecasts, budgets, operating statistics and financial analysis; analyzed results and variances.
13. HR
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.
- Collaborate with HR, Marketing, Microsoft Outlook and Coca Cola Connect team to document and deliver all pieces of integration.
- Performed (HR) personnel functions including hiring of new employees, completion of paperwork and employee terminations.
14. Provide Technical Assistance
- Provide technical assistance on program/policy issues of major importance to the medical division.
15. CRM
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.
- Involved with Client Service and Customer Relationship team (CRM) to get end users feedback about the application.
- Selected by leadership to participate in the CRM software roll-out, and conducted end user training.
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What skills help Business Services Analysts find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on business services analyst resumes?
Hanna Kim Ph.D.
Associate Professor, Chair, Adelphi University
I say "try to" as the reality is that having faculty in all 4 subfields is not possible for many reasons. (The 4 subfields are cultural anthropology, archeology, biological anthropology (sometimes physical anthropology), and anthropological linguistics. These subfields are mirrored in graduate school where students going for PhDs will be focused on 1 subfield.)
For undergraduates with an anthropology degree seeking employment, I can speak only from the faculty side, not the employer side. My students report these factors as relevant to their being hired (and accepted into competitive schools in museum studies, social work, law school, etc.:
Analytical skills; clear writing; ability to synthesize large amounts of reading and data into well-supported arguments and interpretations; open-mindedness toward different identities and ways of being.
A hugely important skill that anthropology graduates have is the ability to be presented with a complex situation or problem, and to be able to chart a plan on how to approach the problem, gather data and other necessary information to solve the problem, and then to come up with a solution or possible strategies. Too often, particularly in situations involving human behavior, what is needed is a stronger grasp of social and cultural factors that could impede the desired outcome. Students of anthropology know that ways of doing things, and even seeing and thinking, are profoundly influenced by categories of thought that are culturally situated. This means that problem solving has to consider a network of variables that have an impact on behavior. Anthropology students, I would argue, would embrace this complexity rather than be hesitant to acknowledge it in favor of a more expedient and, in the long run, less successful solution.
What soft skills should all business services analysts possess?
Hanna Kim Ph.D.
Associate Professor, Chair, Adelphi University
What hard/technical skills are most important for business services analysts?
Hanna Kim Ph.D.
Associate Professor, Chair, Adelphi University
What business services analyst skills would you recommend for someone trying to advance their career?
Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.
What type of skills will young business services analysts need?
New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.
List of business services analyst skills to add to your resume

The most important skills for a business services analyst resume and required skills for a business services analyst to have include:
- Customer Service
- Project Management
- PowerPoint
- Data Analysis
- Process Improvement
- SQL
- Strong Analytical
- Visio
- User Acceptance
- Business Analysis
- Test Cases
- Financial Analysis
- HR
- Provide Technical Assistance
- CRM
- SharePoint
- Business Systems
- Lean Six Sigma
- Emerging Technologies
- Technical Specifications
- Sigma
- Payroll
- Test Scripts
- Management System
- Salesforce
- Shared Services
- Java
- Work Breakdown Structure
- Client Facing
- UAT
- PC
- QA
- Business Cases
- Customer Satisfaction
- SDLC
- Functional Specifications
- Level Agreements
- Executive Management
- Access Database
- CMS
- SME
- Treasury
- Training Materials
- Cost Savings
- Identify Business
- Business Services
- Journal Entries
- System Enhancements
- Level Analysis
Updated January 8, 2025