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Top 50 Business Services Analyst Skills

Below we've compiled a list of the most important skills for a Business Services Analyst. We ranked the top skills based on the percentage of Business Services Analyst resumes they appeared on. For example, 9.5% of Business Services Analyst resumes contained Financial Statements as a skill. Let's find out what skills a Business Services Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Business Services Analyst:

1. Financial Statements

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high Demand
Here's how Financial Statements is used in Business Services Analyst jobs:
  • Researched financial statements, performed trend analysis and monitored suspicious activity within client's accounts.
  • Consolidated Financial Information from various systems to prepare Financial Statements for Defense Systems Reporting.
  • Compiled database of applicants' corporate financial statements and other financial information.
  • Provide monthly financial statements, yearly budget preparation, and year end tax preparation.
  • Forecasted and budgeted complex government contracts, including reconciling financial statements.

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2. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Services Analyst jobs:
  • Identified operational processes and system improvements supporting the Sales and Sales Engineering organization by documenting business requirements for on-line solutions.
  • Write business requirements for change orders/product enhancements submitted by Product Management and other business owners for multiple JPMC card products.
  • Developed enterprise-level business requirements in coordination with product managers and collaborated with technology team to convert into technical requirements.
  • Work as a liaison between the business and technology units to develop business requirements for implementing product enhancements.
  • Identified, assessed and documented business requirements to determine operations risks, cost saving measures and control procedures.
  • Analyzed and gathered project business requirements for the facilitation of project programming, testing, and implementation.
  • Collaborated with teams from Austin to understand the business requirements and provide implementable results.
  • Worked with users and development groups to develop the business requirements and functional specifications.
  • Review and approval of technical functional requirements based on business requirements.
  • Gathered and prioritized business requirements through communication with the customer base.
  • Analyzed business requirements for existent ERP system.
  • Gathered business requirements for new web initiatives.
  • Analyzed and collected business requirements, identified system interfaces and created the business requirement documents (BRD).
  • Conducted JAD Sessions to develop an architectural solution so that the application meets the business requirements.
  • Defined scope, business requirements and design specifications for the ACMT software application.
  • Created and executed test plans to ensure they met business requirements
  • Facilitated working sessions to document business requirements and SOPs of Global Consumer Investment Strategy.
  • Gathered business requirements and developed workflows for software implementations.
  • Provided leadership gathering business requirements/metrics for AP, GIS, FDC M&A integration, Imaging/Workflow solutions and Electronic Invoicing.
  • Analyzed business requirements and specifications to support the Ohio MITS Creating test plans and executing test cases.

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7 Business Requirements Jobs

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3. Identify Business Processes

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high Demand
Here's how Identify Business Processes is used in Business Services Analyst jobs:
  • Acted as liaison between customer and technical solution/support group to identify business processes, systems and product requirements.
  • Liaised between customer and technical solutions/support groups to identify business processes, systems, and product requirements.

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4. Database

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high Demand
Here's how Database is used in Business Services Analyst jobs:
  • Gathered data using Business Objects and created functional requirement documentation for the database.
  • Employed and reviewed proprietary resume database.
  • Responded, identified, researched, and resolved reporting, database or related system performance problems with internal and external customers.
  • Developed a database to analyze clients by country, segmentation, product, revenues and expenses based on two source systems.
  • Implemented ETL and data cleansing solution in Access, Excel and R to migrate source data to a new database.
  • Developed and tested Disaster Recovery plans for site, including file servers, Exchange servers, and database servers.
  • Discovered and corrected inconsistencies in corporate proprietary inventory databases (Excel, Access and SQL databases).
  • Provided technical support in the design, development and ongoing maintenance of Pillsbury's Nielsen databases.
  • Create and maintain client databases in Paradox as well as EDI data conversion and manipulation.
  • Developed trouble tickets in designed database to have any trouble or issues fixed immediately.
  • Prepared, maintained and monitored basic spreadsheets, database and word processing documents.
  • Operated SMS database and tracked call activity related to system calibration or upgrades.
  • Design and build database objects and write code for data access and manipulation.
  • Maintained daily, weekly, and monthly statistical database for review by Management.
  • Build Access databases to track data or extract data for data mining.
  • Researched and resolved issues regarding the integrity of data flow into databases.
  • Created and maintained databases of known test defects.
  • Created reports using MS Access databases.
  • Created and maintained macros for repeated tasks and a database of client accounts using IBM's AS400 (a.k.a.
  • Created an Access database to make a substantial workflow paperless saving the company approximately 10K a year.

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2 Database Jobs

No jobs at selected location

5. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Business Services Analyst jobs:
  • Requisition and Appropriation - Financial responsibility for review and approval to ensure compliance with preferred suppliers and discount schedules.
  • Reviewed group characteristics to ensure compliance with corporate underwriting guidelines.

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6. Customer Service

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high Demand
Here's how Customer Service is used in Business Services Analyst jobs:
  • Authored internal training documents which are routinely used by account executives, order management, and front line customer service representatives.
  • Learned operational processes and customer service systems while gaining experience coaching and developing individual contributors through rotational management program.
  • Provide excellent customer service by answering personal and business account holder questions via incoming calls.
  • Managed all customer service inquiries related to TravelCall including error investigation and correction.
  • Provided one-on-one customer service to Military and CIA personnel when required.
  • Begin as Customer Service supervisor and was promoted to Collection Supervisor.
  • Investigated internal and external customer claims for possible customer service failures.
  • Run a monthly Resolve report from PMC and analyze, run and analyze weekly a report for the customer service issues.
  • Provide customer service through extensive communication with client in order to be proactive and to ensure high level of satisfaction.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Handled business customer calls and provided customer service for troubles related to billing or CenturyTel service orders.
  • Provided assistance with various customer service and issue resolution needs for external as well as internal customers.
  • Provided customer service support for various applications for Microsoft Exchange Messaging on a global basis.
  • Assisted Call Center in meeting service, performance goals, customer service back-up.
  • Worked closely with prominent individuals to provide best in class customer service.
  • Job Functions: Sales; Customer Service; Conflict Resolution; Cross-Selling.
  • Provided assistance for small business accounts as a Customer Service Expert.
  • Provided daily customer service and product support for installed client accounts.
  • Helped with ATM Deposits and Customer Service Lines.
  • Assisted in the training, preparation and execution of the [ ] compliance standards for the 3PL Customer Service department.

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7. Test Cases

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high Demand
Here's how Test Cases is used in Business Services Analyst jobs:
  • Used Excel spreadsheets to input test cases, create bug reports and track test script status.
  • Define, generate and execute the mobile application Test Strategy, Test Plans and Test Cases/Scripts.
  • Developed test plans and executed test cases for the TPL, Recipient, and Buy-In Subsystems.
  • Developed test plans, reviewed test cases, reviewed test scripts and wrote user documentation.
  • Define and create System Test plans, gather requirements and develop UAT test cases.
  • Formulated and Executed IT and UAT test cases for new releases and enhancements.
  • Developed test plans, test cases and scripts to test in UAT environment.
  • Document software defects by creating detailed test cases for the development team.
  • Provided the report findings to vendor for test cases and scenarios purposes.
  • Documented test cases, conducted testing and documented results using HPQC.
  • Reviewed and verified test cases developed by the testing team.
  • Developed Test Cases to cover all quality assurance testing.
  • Create and implement test cases and test plans.
  • Created test cases for new yellow page software.
  • Developed system and user acceptance test cases.
  • Used TestDirector to manage test cases.
  • Managed, organized, and developed all Small Development projects assigned to the team Develop Requirements ad Test Cases in HP Quality
  • Executed test cases for the claims subsystem in order to meet project goals.
  • Define use and test cases to ensure project deliverables.

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8. Project Management

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high Demand
Here's how Project Management is used in Business Services Analyst jobs:
  • Assist the project management team with gathering business requirements surrounding service optimization along with ensuring those requirements are satisfied.
  • Partnered with operations to provide project management and process improvement support on post conversion activity.
  • Supported project management executive reporting and oversaw issue management processes.
  • Spearheaded project management strategies as a Senior Project Coordinator for high visibility EPP (Enterprise- Wide Payment Platform Enhancement) project.
  • Collaborated with Technical Project Management team to identify project scope and provide a cost-effective solution to the line of business.
  • Work directly with multiple Project Management, Business and Technology teams, to developed and maintain processes and applications.
  • Served as a key resource for systems, tools and processes that support project management and tertiary processes.
  • Assist with project management, including project design and planning, process mapping, testing, and training.
  • Performed project management to ensure that the quality of project deliverable was of the highest quality.
  • Performed project management tasks such as scheduling, meeting minutes, action plans, etc.
  • Consulted with team on project management areas on a non-IS&T supported tool.
  • Project management [initiation, planning, execution, monitoring, and closing].
  • Worked on issue management and project management by dealing with testers and development team.
  • Performed project management duties in support of the BlueCross BlueShield of Arizona account.
  • Assist with pricing templates and created Project Management Dashboard for reporting.
  • Project Management - Coordinated small IT projects.
  • Collaborate internally with management and audit teams to ensure provision of highest quality implementation/project management services.
  • Base-lined functional specifications and conducted walkthroughs with quality assurance and project management teams.
  • Project Management: Successfully managed two large product implementations that had a combined 100+ physical offices with 13,000 call center agents.
  • Project Management Administrator for Project Chill Rollout to all divisions.

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2 Project Management Jobs

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9. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Services Analyst jobs:
  • Consulted with operational departments within Richmond's Federal Reserve Office's Check Services on internal efficiency and process improvements.
  • Implement process improvements for processing travel requests and reimbursements to shorten overall processing times for client agency and personnel.
  • Executed purchasing of all equipment and tools for client systems, developed process improvements and conducted financial analysis.
  • Documented all differing processes in Americas' sub-regions, which provided critical data for process improvement decisions.
  • Defined current business and operational processes as a part of larger process improvement initiatives.
  • Analyzed operational processes and created process improvements, through procedural and system changes.
  • Execute tasks related to core operations projects and/or process improvements.
  • Automated and implemented process improvements that enhanced help desk procedures.
  • Hosted client working sessions to discuss process improvement opportunities.
  • Implemented process improvements to reach department service level agreement.
  • Suggested improvements and implemented process improvements.
  • Advised on business process improvement methods as a result of the new system functionality being introduced into their business procedures.
  • Implement process improvements for processing travel requests and reimbursements while monitoring funding of current fiscal year and end-of-year funds.
  • Identify & track industry trends in order to identify process improvements and communications that need to me made.
  • Volunteered for Controller's collection project & created process improvements that saved $1M for business unit.
  • Promoted and directed process improvement activities and training of peers and customers.
  • Conducted sessions with clients to review and assess process improvement opportunities.
  • Lead and participate in new process improvement within the department.
  • Assisted with process improvement to reduce company costs.
  • Key process improvement person for Supplier Services team

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1 Process Improvement Jobs

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10. User Acceptance

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high Demand
Here's how User Acceptance is used in Business Services Analyst jobs:
  • Coordinated and directed usability and user acceptance testing efforts, including a payment service production pilot consisting of 100 participants.
  • Managed testing cycles, including test plan creation, development of scripts and coordination of user acceptance testing.
  • Prepared detailed scripts by agency and division for payroll time entry used to complete User Acceptance Testing.
  • Script writer, coordinator and facilitator of User Acceptance Testing (UAT) for all tools.
  • Coordinated User Acceptance Testing (UAT) efforts and reviewed testing conditions and expected results.
  • Performed Question & Answer, User Acceptance Testing, and Regression Testing sessions with clients.
  • Assisted in the user acceptance test (UAT) and suggested recommendations for the applications.
  • Documented Test Scripts and Performed User Acceptance Testing on Environmental Insurance Policy Rating tool.
  • Involved in multiple testing efforts including unit, integration, regression and user acceptance.
  • Move code between the testing environment to the user acceptance and production environments.
  • Established best practices for all user acceptance testing, support & billing.
  • Conduct structure testing and user acceptance testing for multiple customers.
  • Participated in UAT (User Acceptance Testing) for EPP Phase 1 and 2.

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11. SQL

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high Demand
Here's how SQL is used in Business Services Analyst jobs:
  • Created and modified data warehouse queries of relational databases in SQL/SAS and MS Access to answer business questions as needed.
  • Work with developers to address bugs during JAD sessions or meetings SQL Queries in effort to generate independent results.
  • Worked with the Application Developer to test and enhancement of the Oracle application/ SQL used in the company.
  • Provided reports and analysis from SQL databases on relevant travel and expense data to teams across the organization.
  • Executed SQL queries in Oracle databases to investigate client issues such as payment inquiries and data accuracy.
  • Created test script queries in MySQL databases to identify and correct data integrity issues.
  • Designed SQL scripts used to convert customer records from old to enhanced system.
  • Developed and maintained SQL reports using Microsoft SQL Reporting Services.
  • Redesigned WICAP system from MS Access database to SQL database.
  • Use SQL to execute queries using Microsoft Access Database.
  • Provided backup support for remote SQL Server databases.
  • Worked with SQL queries for data manipulations.
  • Used ASP and SQL server for a project.
  • Increased report efficiency and effectiveness using Microsoft SQL and Cognos.
  • Developed PLSQL stored packages and unix shell scripts for loading legacy data from old system to new system.

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4 SQL Jobs

No jobs at selected location

12. UAT

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high Demand
Here's how UAT is used in Business Services Analyst jobs:
  • Evaluate other departments for performance, productivity, and quality enhancement.
  • Ensured adequate staff availability to accommodate call volumes daily.
  • Developed interactive reports for Online Services and Sales teams to evaluate business unit performance in terms of achieving its strategic objectives.
  • Analyzed and evaluated completed title policies and identified any exceptions and requirements that needed to be cleared prior to closing.
  • Assisted in full range of operational and technical inquiries that required analyzing problem situations and defining steps for corrective action.
  • Support User Acceptance Testing (UAT) and participate in Quality Control (QC) projects in system updates/releases.
  • Evaluated escrow accounts and assure escrow analysis was current and PMI and Taxes Insurance were confirmed by vendors.
  • Conducted UAT in the final phase of software development process to check the functionality of the software.
  • Evaluated client's activities in USA market, identified silos in Europe, supported proposal to streamline.
  • Performed UAT testing of new enhancements made to the web application per the client's request.
  • Evaluated requirements and formulated responses to Requests for Proposals (RFP's) for new business.
  • Researched, evaluated, developed and qualified growth opportunities in Business Process Outsourcing (BPO).
  • Involve in special project where we identify and evaluate issues/deficiencies, recommend improvements and action.
  • Created reports to state and federal agencies for program evaluation and continued level of funding.
  • Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
  • Designed, evaluated, recommended, and approved changes of forms and reports.
  • Involved initial process of new project including testing (UAT).
  • Create user acceptance test plans and participate in UAT.
  • Co-Ordinated with Stakeholders for UAT and Implementation.
  • Worked with the IT development writing test scripts, provide UAT support and assisted with implementation of new processes and procedures.

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13. Business Units

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high Demand
Here's how Business Units is used in Business Services Analyst jobs:
  • Managed and administered all outside vendors and legal matters related to collections and customer service business units.
  • Developed and provide accurate financial operational analysis and valuation of each of three individual business units.
  • Established the standard procedures for executing regular and special reports for all areas of the business units.
  • Worked with 5 Business Units and multiple internal departments to insure FDC Business requirements were met.
  • Developed and enhanced the strategies and processes supporting Verizon's Enterprise Credit and Collections business units.
  • Provided input to the creation of annual budgets and monitored expenses of all business units.
  • Act as a liaison between the clients, business units and technical teams.
  • Provided support to internal business units for voice process and procedural issues.
  • Provide SAP financial & technical support to the various SEI business units.
  • Tracked all other monitored resources for employees within several business units.
  • Provided leadership and support for initiatives rolled out to business units.
  • Process payroll and calculate imputed benefits for various SEI business units.
  • Provided ad-hoc syndicated data analyses to Corporate and Business Units upon request.
  • Maintained all price lists for business units' customer pricing, as well as transfer pricing between Fike business units.
  • Work closely with senior management and outsourcers to meet the needs of the business units.
  • Served as liaison between the IT service delivery department and internal business units.

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1 Business Units Jobs

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14. Sharepoint

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high Demand
Here's how Sharepoint is used in Business Services Analyst jobs:
  • Change Management representative, SharePoint site administrator and Oracle Portal site administrator for the department.
  • Compiled documentation for future enhancements or maintenance and stored in a SharePoint repository.
  • Respond to help desk questions and issues regarding software products and services via telephone, email and SharePoint.
  • Created a SharePoint site for data collaboration, allowing leaders to make strategic decisions about the organization.
  • Create and update application documents including manuals, cheat sheets and resources on SharePoint Portal.
  • Assigned SharePoints, Projects and Reporting with strict deadlines and turnaround time for our clients.
  • Created and manage SharePoint site and reporting utilizing Access Database.
  • Created SharePoint project billing Intranets.
  • Updated documents on Sharepoint site.

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15. EDI

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average Demand
Here's how EDI is used in Business Services Analyst jobs:
  • Completed components of the credit approval underwriting documents for loans requested.
  • Reviewed billing edits and provided insurance providers with corrected information.
  • Verified all information on credit reports for accuracy.
  • Followed company credit policy and guidelines.
  • Approved or declined transactions based on the results of credit analysis, management interview, and industry and company research.
  • Addressed needs by conducting a Carry-on Baggage Predictive Analysis based on 270,000 flight records to improve passengers' experience.
  • Developed statistical models in Python and R to predict the extra bags amounts and improved 15% accuracy rate.
  • Dedicated, knowledge of and ability to perform analyses, process mapping, and requirements gathering.
  • Prepared in-depth cause and effect analyses on complex financial, operational, and credit issues.
  • Analyzed and determined the risk and liability of approving or denying credit with the company.
  • Approved or declined amendments to transactions based on an analysis of the credit implications.
  • Responded to customer with results of investigation and posted credits to accounts when applicable.
  • Processed and made sound business decisions based on credit risk policy and procedures.
  • Explained analysis regarding trending issues and recommended ways to redirect problem trends.
  • Reconciled reports, handle NSF checks and credit card charge backs.
  • Reviewed and analyzed vendor's credit and Dun & Bradstreet report.
  • Performed system testing, document results and track remediation.
  • Processed credit write ups and presentations to senior management.
  • Produced and edited Methods and Procedures for clients.
  • Addressed negative customer feedback immediately.

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16. Management System

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average Demand
Here's how Management System is used in Business Services Analyst jobs:
  • Documented, developed, and streamlined operational processes, communications, and reporting methodologies from data management systems.
  • Developed end-to-end processes for service management systems within service sales cycle.
  • Led project team to develop an Engineering request management system that resulted centralized project approval, tracking and reporting.
  • Conducted statewide training on use of the Time Management system.
  • Worked on development of asset management system in EDS.
  • Provided worldwide Tier 1 and Tier 2 application support for VMware's Learning Management system.
  • Populated, maintained, and updated the Respond Database Complaint Management System.

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17. Data Analysis

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average Demand
Here's how Data Analysis is used in Business Services Analyst jobs:
  • Worked on specific reporting projects such as developing business requirements, data analysis, report design and test execution.
  • Conducted data analysis and reporting for over-limit and delinquent accounts to support the various collections strategies.
  • Performed Data Analysis - Interpreted data, analyzed results using statistical techniques and provided ongoing reports.
  • Perform data analysis on quarterly reports and several project management responsibilities.
  • Subject Matter Expert for Medicare Fraud Investigations/Data Analysis and tracking/reporting systems.
  • Executed test scenarios and performed complex system and data analysis.
  • Performed data analysis within a team responsible for managing delivery of Service Assurance IT services against a $750 million contract.
  • Perform data analysis, account reconciliation, rate audits, billing and payment processing across several mid to large market clients.
  • Provided data analysis and testing to ensure that any changes or enhancements to the current functionality are operating on par.
  • Traveled to client site for due diligence review, data analysis, and data mapping.
  • Conducted Data Analysis for three large accounts, one of which solidified a sales engagement.
  • Worked on data analysis, documentation and reporting of a system for system migration.
  • Perform data analysis using Microsoft Excel and conduct research on anomalies.
  • Performed data analysis to measure monthly SLA compliance.
  • Preformed data analysis to identify potential procedural/workflow issues and business impacts.

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18. QA

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average Demand
Here's how QA is used in Business Services Analyst jobs:
  • Safeguarded stakeholder visions by closely working with UX, UI, design, QA and development until project launch.
  • Managed and implemented two system upgrades including QA and UAT testing tasks and post implementation tasks.
  • Developed use cases used by developers and QA to test the calculator accuracy and functionality.
  • Executed data driven spreadsheets for User Acceptance, QA, Regression and Production.
  • Developed automated regression test cases using SQA Suite and SILK Test.
  • Trained supervisors to conduct QA audits, and understand scoring system.
  • Worked with QA to develop and execute test plans.
  • Provided User Acceptance QA plan for test scripts.
  • Supported QA Process and QA documentation management.
  • Assisted QA Team in Manual Testing.
  • Prepare, QA and deliver reports to clients in various formats (Excel, Powerpoint, Word, etc.)
  • Developed HIM scanning, QA and deficiency workflow and HL7 interface between GE Centricity Business and Perceptive Software.

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19. Visio

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average Demand
Here's how Visio is used in Business Services Analyst jobs:
  • Led analysis for global data privacy implementation interacting with SME's across multiple company divisions and systems.
  • Promoted to OfficeVision administrator for global customers.
  • Updated/created company policies and division training documents.
  • Negotiated contract revisions, developed new programs, increased customer sales, and doubled GM revenue over 3 year period.
  • Created, updated and maintained comprehensive User Guides for GSA Procurement applications used within the Contract Administration Division.
  • Managed labor for the Network Services division, which included 93% of AT&T contractors.
  • Bank of America, Telecommunications Division outsourced in 2003 to EDS.
  • Developed data content models based on client specifications using Visio.
  • Streamlined account management process and created Flow Charts using Visio to record flow of the process.
  • Supported the President of Gold Trust Company, the Wealth Management division of Gold Banc.
  • Contributed to the success of the CA-eMail migration to OfficeVision in order to reduce costs.
  • Created the UML diagrams and Use Case Diagrams using MS Visio for the application.
  • Provided primary support as a consultant for the OfficeVision and CA-eMail customers.
  • Used Microsoft Visio 2010 to produce use case, and sequence diagrams.
  • Utilized Excel, PPT., Visio and all MS software products.
  • Updated account status daily using the Invision System.
  • Utilized MS Visio to create process flows.
  • Focused on achieving client business goals by coordinating requirements between client and technical solutions division.
  • Designed complex functional workflows with Visio for web applications.
  • Created workflow models using Visio for company e-commerce sites like Matsya farm and call tractor.

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3 Visio Jobs

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20. Medicaid

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average Demand
Here's how Medicaid is used in Business Services Analyst jobs:
  • Project involved implementation of a permanent and automated EHI card and record system, replacing the antiquated paper Medicaid Identification System.
  • Maintained the Eligibility Subsystem reconciling the NHIC Medicaid versus DHS Saver systems of enrolled participants into the Texas Medicaid program.
  • Create new edits to accurately interrogate the medical claim as it is processed through the Medicaid Management Information Systems.
  • Worked on small, medium and large modifications to the Rhode Island Medicaid Management Information System (MMIS).
  • Implemented a spreadsheet to help Medicaid team keep track of Aged accounts, and track last date account worked.
  • Provided EDI expertise to Hewlett Packard in regard to the X12 standards for encounter and Medicaid claims.
  • Provided system testing support to HIPAA database project on the Medicaid account to successfully implement the application.
  • Meet with Medicaid professionals to create business design to present to state to review changes.
  • Supported the NewMMIS (Massachusetts Medicaid Information System) Project.

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21. Technical Solutions

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22. Support Groups

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23. SME

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average Demand
Here's how SME is used in Business Services Analyst jobs:
  • Provide risk assessments and recommendations to Leadership regarding projects being planned and potential impacts on Service Level/Occupancy goals for NBS Nationally.
  • Conducted stakeholder analysis and risk assessments for business critical data throughout the enterprise to determine necessary disaster recovery levels.
  • Participate in post-award VHA site assessments/surveys to collect the information necessary for successful RTLS implementation.
  • Supported internal customers as internal consultant ranging from technical needs assessment to issue resolution.
  • Compiled analyzed financial assessments, facilitating quick response to client finance or operations-related issues.
  • Performed preliminary credit assessments and proposed alternate billing solutions.
  • Subject Matter Expert (SME) in support of application solutions and trouble shooting, as well as system infrastructure issues.
  • Conducted periodic Software Quality Assessment meetings to come up with test metrics and gauge the progress of the testing effort.
  • Worked on several special projects on maintenance plan to assure delivery of continuing assessment for clients on time.
  • Subject Matter Expert (SME) in configuration and application of tools and applications used throughout the center.
  • Created the GBD BTS Risk Assessment Questionnaire and sent out to each SME prior to the Interview Session.
  • Subject matter expert (SME) for the Application Change Management Tool (ACMT) software application.
  • Worked with the Validation Lead in the preparation of Risk Assessment and Validation Plan.
  • Participated in needs assessment, project specification and design, scheduling, and testing.
  • Perform needs assessment and task analysis through interview, observations, and documentation.
  • Created Global tool to manage the assessment process across the Nike enterprise.
  • Managed the process and flow of customer driven assessment requests.
  • Served as the technological project owner (SME) in the implementation of a new dialer.
  • Defined and documented Global IT Security internal control assessment process for Sarbanes Oxley initiative.
  • Trained new hires as SMEs on a real-time mobile middleware platform to get early contribution in the projects.

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24. SLA

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average Demand
Here's how SLA is used in Business Services Analyst jobs:
  • Analyzed business and user needs, documented requirements and translated into proper specifications.
  • Capture internal user experiences which will be translated into process improvement opportunities.
  • Translate client business requirements into specific System/Functional software requirements.
  • Translated end users' requirements into technical specifications.
  • Translate business requirements into technical terms.
  • Lead for financial & revenue cycle reporting including: BCBS Association, SLA, HEDIS, audit & quality improvement.
  • Worked with stakeholders to gather and define requirements then translate those requirements into thorough epics, user stories or bugs.
  • Developed functional documentation that can be easily translated into test plans, and ensured proper execution of testing plans.
  • Serve as the liaison between the business and IT in translating complex business needs into application software.
  • Translated business needs of mapping documents to IT for client implementation and claim adjudication.
  • Report monthly on the SLA standings of the procured orders.
  • Manage Tech Teams to meet SLA requirements in timely manner.
  • Delivered high-level functional designs for projects and enhancements and fulfilled client requirements Translated requirements to functional design documents for complex systems/processes.
  • Provided Static IP migration support for MSO network changes and inbound call support within established MSO and departmental SLAs.
  • Created and modified procedure documents to support strong controls * Performed audits on RTE activities ensuring adherence of SLA's
  • Created benchmarking for $50 million outsourced vendor contract SLA's that became industry standards.
  • Meet and exceed expectations of SLAs.
  • Process operational and bank audits including Sarbanes Oxley, bank reporting and maintenance of Bank Service Level Agreements (SLA).
  • Light experience in workflow mapping * Continually adapt to new legislative demands and Federal guidelines.
  • Translated stakeholder requirements into Workflow/Process Maps, Data Flow/Data Model diagrams, SOPs.

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25. Information Technology

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Here's how Information Technology is used in Business Services Analyst jobs:
  • Analyzed moderately complex systems requirements and existing business processes and information systems, and developed cost-effective information technology solutions.
  • Formulated and defined system scope and objectives using information technology and industry requirements.
  • Combined industry expertise with information technology to develop innovative business solutions.
  • Process, coordinate, and delivered in house Training for Information Technology (IT) Dept.
  • Key liaison with the business to initiate, prioritize and approve information technology initiatives.

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5 Information Technology Jobs

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26. Key Performance Indicators

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Here's how Key Performance Indicators is used in Business Services Analyst jobs:
  • Compile Key Performance Indicators for North American and International Distributors.
  • Developed key performance indicators and analysis that helped save on costs and better allocation of resources.
  • Prepare monthly Key Performance Indicators stats reports for the Executive Staff of the company.
  • Created a balanced scorecard metrics, process maps, workflow diagrams, and identified key performance indicators.
  • Reviewed the standard lifecycle of card to understand process mapping and key performance indicators.

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27. Troubleshoot

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Here's how Troubleshoot is used in Business Services Analyst jobs:
  • Performed troubleshooting, analysis and appropriately resolved processing anomalies and/or escalated all batch processing non-conformance per established policy and procedures.
  • Respond to client requests for operational support, and troubleshoot issues* Monitor Processes, investigate discrepancies, and conceptualize improvements
  • Hosted and coordinated outage bridge troubleshooting calls and engaged additional resources as needed to resolve service impacting events.
  • Support existing mainframe and related systems within Deposit Services and troubleshoot to determine errors or inefficiency.
  • Developed strong relationships with clients, providing essential analysis, troubleshooting and crisis resolution as required.
  • Acquired in-depth technical troubleshooting and resolution training, increased customer retention.
  • Perform complex analysis and troubleshooting for various business applications.
  • Created documentation consisting of how-to instructions, basic troubleshooting steps, and FAQ's for the IS department and application end-users.
  • Worked with code development team on a regular basis to assist in troubleshooting, patching, and feature implementation.
  • Provided portfolio management by troubleshooting, servicing and supporting the financial needs of clients' accounts.
  • Provide support of daily operations within the Customer Care Department including troubleshooting hardware and software issues.
  • Worked with Problem management team in providing root cause analysis and troubleshooting for problems.
  • Work closely with IT Network Team in providing remote access and troubleshoot network issues.
  • Support over 100 primary clients with day-to-day troubleshooting, repair, and training calls.
  • Reconcile, repair and test system enhancements and troubleshoot data download issues.
  • Worked closely with outside resources to troubleshoot software and diagnosis problems.
  • Worked with field technician troubleshooting hardware issues.

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28. Business Partners

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Here's how Business Partners is used in Business Services Analyst jobs:
  • Coordinated major testing efforts involving multiple data suppliers, business partners and operation groups worldwide.
  • Developed achievable service and operational level agreements based on requirements identified by business partners.
  • Helped Business Partners understand service management disciplines, response level objectives and processes.
  • Collaborated with business partners to evaluate or diagnose problems and recommend possible solutions.
  • Collaborated with business partners in hosting client working sessions for international clients.
  • Worked with our business partners, account managers and brokers to coordinate benefit fairs nationally for over 8,000 onsite locations.

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4 Business Partners Jobs

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29. CRM

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Here's how CRM is used in Business Services Analyst jobs:
  • Involved with Client Service and Customer Relationship team (CRM) to get end users feedback about the application.
  • Perform routine audits of data in CRM and other proprietary tools to ensure data integrity is maintained.
  • Selected by leadership to participate in the CRM software roll-out, and conducted end user training.
  • Create approach, functional requirements and design documents for a CRM based Customer Profile database.
  • Work with several business lines to design and manage their CRM needs.
  • Supported CRM Manager in development of new initiatives and strategies of Salesforce.com.

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4 CRM Jobs

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30. Cost Savings

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Here's how Cost Savings is used in Business Services Analyst jobs:
  • Reviewed processes for inefficiencies, made recommendations and implemented improvement processes resulting in significant cost savings, time management and reporting.
  • Managed and maintained supplier relationships including unit cost pricing metrics per supplier, ensuring an organizational cost savings over time.
  • Analyzed and effectively articulated changes to streamline labor cost and identified areas of cost savings.
  • Achieved substantial cost savings/avoidance by tracking and reissuing software licenses from decommissioned servers to avoid new purchases.
  • Eliminated phone calls to Operations Center resulting in cost savings of over $100K per year.
  • Designed, implemented and trained process for requesting claim images - $106,000 cost savings.
  • Developed experience enabling customer statement suppression, resulting in annual cost savings of $200,000.
  • Analyzed workflows for maximum efficiency, productivity, cost savings and staffing recommendations on a local and national level.
  • Nominated for the DuPont Excellence Award in 2008 in the areas of productivity and cost savings)

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31. Special Projects

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Here's how Special Projects is used in Business Services Analyst jobs:
  • Determined procedures involved in special projects.
  • Performed special projects to reduce travel-related expenses and delivering recommendations to the most senior manager in the client agency.
  • Interacted with all levels of management and handled confidential report, investigations, and other special projects.
  • Execute special projects that drive forward key product, marketing or mission initiatives.
  • Assigned by senior management to work on special projects.
  • Provided research for special projects on an as-needed basis.
  • Assisted in Special projects and requests by HCFA.
  • Perform special projects for the Management team.
  • Support clients with special projects.
  • Provide ad-hoc reports, and conduct special projects, research, and assignments as requested.
  • Perform ad-hoc special projects as assigned.
  • Assisted with special projects (eg Jumbo conversion, 403b/GPURCH conversion).

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32. Sdlc

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Here's how Sdlc is used in Business Services Analyst jobs:
  • Voice Service Business Analyst responsible for SDLC documentation, including managing projects from discovery to post implementation.
  • Prepared and maintained all Trust clients' files in accordance with SDLC requirement specifications.
  • Used Rational Unified Process (RUP) for managing the SDLC for project.
  • Ensured all artifacts complied with corporate SDLC Policies and guidelines.
  • Applied SDLC methodology for project tracking, documenting and reporting.
  • Documented project deliverables for infrastructure-related projects within an SDLC governance process.
  • Utilized Iterative System Delivery Lifecycle (ISDLC) and Business Process Management strategies for all projects.
  • Controlled projects, defined requirements, and monitored SDLC to ensure deadlines and deliverables were maintained.
  • Provided post requirements support to the project team during all post-requirements phases of the SDLC lifecycle.
  • Managed system development lifecycle (SDLC) for online trading and authentication initiatives.

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1 Sdlc Jobs

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33. System Enhancements

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Here's how System Enhancements is used in Business Services Analyst jobs:
  • Defined system requirements and interface agreements for billing system enhancements to support credit risk management for residential telephone customers.
  • Worked directly with cross-functional teams to complete extensive testing for system enhancements and integrity of corporate data.
  • Created the use cases and Requirements Specification Documents for clinical system enhancements across multiple disciplines.
  • Participated in several successful system enhancements.
  • Coordinated training for the Customer Service Center on new applications and system enhancements, related to client implementations.
  • Collaborate with business stakeholders and IT to prepare business requirement document (BRD) for system enhancements.
  • Interacted with varied internal and external groups on system enhancements and requirements, provided Subject Matter Expertise.
  • Performed testing (UAT) for system enhancements and updates applicable to the methods and procedures.
  • Created and worked Defects and CO's Prepared material and conducted training for clients concerning system and any system enhancements.

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34. Technical Support

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Here's how Technical Support is used in Business Services Analyst jobs:
  • Investigated customer problems referred by technical support.
  • Coordinated technical support, enabling the launch of 13 new information services into the General Motors employee and vendor information networks.
  • Provided worldwide technical support services for desktop services, mail and messaging systems.
  • Served as help desk resource to provide technical support to users.
  • Assisted with technical support with on-line brokerage and bank accounts.
  • Provided technical support and equipment setup for onsite conferences and meetings.

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1 Technical Support Jobs

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35. Level Agreements

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Here's how Level Agreements is used in Business Services Analyst jobs:
  • Monitored, coordinated and scheduled platform specific batch job streams per established service level agreements.
  • Directed daily activities of virtual team to execute network service deliverables within Service Level Agreements guidelines for network services.

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36. Powerpoint

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Here's how Powerpoint is used in Business Services Analyst jobs:
  • Develop global Quarterly Service Review PowerPoint presentation covering data trends and strategic initiative updates that is presented to executive program sponsors.
  • Involved in the calculations and documentation using MS Excel, MS word, MS Access and PowerPoint.
  • Prepare PowerPoint presentations for opportunities (Deal Reviews) with high profile/complicated On Demand Public Sector deals.
  • Created project presentations in MS PowerPoint.
  • Utilize OMNI, LVIS, OCS, Image View, Excel, Word, PowerPoint and Access.
  • Used tools such as Visio, PowerPoint, MS Project, Excel, etc.

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37. Training Programs

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Here's how Training Programs is used in Business Services Analyst jobs:
  • Engage owners to enroll in performance enhancement programs (revenue services, sales services, optional training programs)
  • Created, Initiated, and facilitated training programs.

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38. SOX

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Here's how SOX is used in Business Services Analyst jobs:
  • Refine departmental policies and procedures necessary to streamline internal departmental processes and compliance with SOX regulation requirements.
  • Performed all SOX Finance and IT General Control testing for a $4.8B manufacturing client before the SEC quarterly filling deadline.
  • Utilize Selective's Referral Tracking System with complete accuracy and documentation to ensure compliance with SOX.
  • Prepared monthly financial invoices to client and ensured they were SOXA & DCAA compliant.
  • Validate test results and ensure they are captured and retained for SOX compliance.
  • Provided oversight and performed internal controls to ensure company compliance with SOX.
  • Served as a member of corporate SOX implementation team.
  • Served as Sarbanes-Oxley (SOX) process owner, adhering to and enforcing regulatory compliance.
  • Perform EBU Sox audits for credits, debits, pricing changes, and quotes.
  • Tested Sarbanes Oxley for the 4th Quarter, 2005 and updated the SOX documentation for the Security Admin team.

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39. Business Systems

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Here's how Business Systems is used in Business Services Analyst jobs:
  • Conduct independent analysis, and reviews requirements utilizing knowledge of alternatives, business systems, and functional requirements.
  • Interacted with internal and external customers to define, analyze, test, and implement business systems.
  • Analyzed, defined, tested, and implemented business systems.

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6 Business Systems Jobs

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40. Oversaw

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Here's how Oversaw is used in Business Services Analyst jobs:
  • Directed deployment and customization of new computers and equipment, oversaw diagnosis and repair, and installation of hardware and software.

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41. HR

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Here's how HR is used in Business Services Analyst jobs:
  • Managed project and conducted analysis through research, data gathering and interpretation of available information for the Customer Guarantee program.
  • Developed three year single-family division revenue forecasts for validation by executive management including 30 key business variables.
  • Optimized scheduling and logging of agency s facilities and assets through systemic documentation practices.
  • Coordinate with GFS Finance and Consumption Planning teams to ensure a streamlined taxonomy is maintained across the three systems.
  • Communicate to shareholders, management, and staff results through personal presentation, one on one or WebEx meetings.
  • Assisted in creation of internal applications for marketing and HR departments, including project and employee reports.
  • Implemented consistent Lean Engineering processes throughout vehicle engineering centers for one of the Big Three automobile manufacturers.
  • Attended business and philanthropic functions, representing the Trust Company, in Kansas and Missouri.
  • Recovered $250,000+ in lost revenue not classified as Billable to clients through BI.
  • Analyzed customer behavior as demonstrated through website traffic, usage, and sales data.
  • Optimized the testing through the development of in house tools at negligible costs.
  • Identify defects within systems and follow defect through completion and fix.
  • Create PowerPoints for new initiatives and present entry-level through Vice President.
  • Developed business contacts with various industries throughout the Greater Memphis area.
  • Account maintenance through Sale Account View Manager (SAVM).
  • Analyze escalations through Customer Relationship Management (CRM).
  • Processed and Maintained new purchase agreements through to delivery.
  • Core Team member for SAP HR/HCM implementation project.
  • Worked with various Suppliers to complete Security Reviews, Threat Management Scans, Whitelisting URLs, applying SSL certificates.
  • Facilitate walk through of deliverables (e.g.

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12 HR Jobs

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42. CMS

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low Demand
Here's how CMS is used in Business Services Analyst jobs:
  • Review monthly benefit statements for accuracy in language and claims information, and adherence to CMS requirements.

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43. Sigma

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Here's how Sigma is used in Business Services Analyst jobs:
  • Recommended by Shareholders for Six Sigma Black Belt Training.

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44. Business Services

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Here's how Business Services is used in Business Services Analyst jobs:
  • Manage portfolio of Business Services members experiencing financial difficulties devising payment plans and loan workout solutions.
  • Assist the Business Services Director and Regional Managers in preparation and creation of reports, budgets, programs and promotions.
  • Audit files for all of Business Services, includes, HUDS, Flood data, and Gate1.
  • Project Manager, Budget - Perry Nuclear Power Plant, Fleet Leadership, and Business Services.
  • Functioned as an AT&T Product Manager for AT&T Business Services.
  • Provide Business Services lending training to applicable Business Services and BECU staff.
  • Participated in the design and creation of the Business Services Department.
  • Act as back up for the Director of Perioperative Business Services by providing guidance to staff of 10 when necessary.

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45. Monthly Reports

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Here's how Monthly Reports is used in Business Services Analyst jobs:
  • Investigate data and parts replacement trends to compile monthly reports outlining current and projected numbers of parts replacements to the field.
  • Process all BOSS billing by uploading data in CAS and running monthly reports for Amherst and Rochester each month.
  • Generated monthly reports that identify the equipment that is contractually agreed upon with the General Motors customer.
  • Created queries to run weekly, monthly reports using reporting software.
  • Provided management with daily, weekly, and monthly reports.
  • Distribute monthly reports and special requests to managers and directors.

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46. New Processes

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Here's how New Processes is used in Business Services Analyst jobs:
  • Provided user documentation to include screen prints and step-by-step procedures for new processes and/or applications.
  • Account set up, root cause dispute analysis & implementation for new processes.
  • Trained business and systems teams on new processes and operational procedures.
  • Collaborated with senior management to set guidelines for new processes.

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47. PCS

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low Demand

48. Client Requirements

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low Demand
Here's how Client Requirements is used in Business Services Analyst jobs:
  • Service Catalog (Request Item, Order guide and record producer) has been created based on client requirements.
  • Researched client requirements, created business design and tested case design and data.
  • Coordinated onshore/offshore programming staff, vendors, and projects to meet client requirements.
  • Adapted software to support new client requirements under tight deadlines.

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49. GM

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Here's how GM is used in Business Services Analyst jobs:
  • Coordinated, initiated and approved quarterly audit reviews by designated business segments, encompassing over 1500 employees.
  • Played lead role in company-mandated introduction of Lean/Six Sigma methodologies in department processes.
  • Completed a comprehensive training program that provided exposure to business segments via classroom training, case studies, and projects.
  • Processed requests via computer and phone for computer hardware, software, peripherals, GM owned computer systems and applications.
  • Designed and executed critical test cases to ensure GMP procedures were adhered to and maintain the quality of IT systems.
  • Help Desk Coordinator/Subject Matter Expert (SME)* Facilitated resolution of inbound-calls from GM component and assembly plants globally.
  • Facilitated user feedback sessions and documented user requirements to prioritize system changes in line with GMP protocols.
  • Establish a new business segment focused on the maintenance and growth specific to the emerging product.
  • Work as project coordinator for the move of GM Truck group to the Warren campus.
  • Assisted Technicians, Administrative Assistants, GM Customers/Team Members with questions and problem resolution.
  • Participated in new hire interviews and new hire training GMAC Business Office Team Leader
  • Developed and implemented the revenue plan for the assigned business segment.
  • Scheduled deployment of new equipment for GMAC/RFC technicians.
  • Processed and procured quarterly hardware requests for GMAC/RFC.
  • Supported GM Spring Hill Mfg.
  • Teamed in design and implementation of efficiencies utilizing Six Sigma methodology which resulted in $650,000 annual savings for Microsoft.
  • Helped lift net liquidation by 20bps Developed segmentation model to better target and route accounts for recoveries strategy.
  • Assist Project Manager on GM Powertrain Printer Refresh Project and GM Online 2000 Migration Project.
  • Managed and reported GM Powertrain Business Portfolio Projects within GM Project Tracking System.
  • Analyzed Business Processes and made recommendations for improvement utilizing the Six Sigma "DMAIC" model.

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50. Journal Entries

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low Demand
Here's how Journal Entries is used in Business Services Analyst jobs:
  • Entered and maintained journal entries with regards to income, expenses, fund transfers and any other type of financial transactions.
  • Posted journal entries to the general ledger and close the financial books on a monthly basis.
  • Executed various SAP financial reports and uploaded monthly Accrual Journal Entries.
  • Prepare and enter month-end and year-end journal entries.

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Business Services Analyst Jobs

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20 Most Common Skills For A Business Services Analyst

Financial Statements

13.0%

Business Requirements

12.9%

Identify Business Processes

8.1%

Database

7.7%

Ensure Compliance

7.5%

Customer Service

7.3%

Test Cases

7.0%

Project Management

5.9%

Process Improvement

4.1%

User Acceptance

4.0%

SQL

3.2%

UAT

3.2%

Business Units

2.8%

Sharepoint

2.3%

EDI

2.0%

Management System

1.9%

Data Analysis

1.9%

QA

1.8%

Visio

1.7%

Medicaid

1.7%
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Typical Skill-Sets Required For A Business Services Analyst

Rank Skill
1 Financial Statements 9.5%
2 Business Requirements 9.4%
3 Identify Business Processes 5.8%
4 Database 5.6%
5 Ensure Compliance 5.4%
6 Customer Service 5.3%
7 Test Cases 5.1%
8 Project Management 4.3%
9 Process Improvement 2.9%
10 User Acceptance 2.9%
11 SQL 2.3%
12 UAT 2.3%
13 Business Units 2.0%
14 Sharepoint 1.6%
15 EDI 1.5%
16 Management System 1.4%
17 Data Analysis 1.4%
18 QA 1.3%
19 Visio 1.2%
20 Medicaid 1.2%
21 Technical Solutions 1.2%
22 Support Groups 1.2%
23 SME 1.2%
24 SLA 1.2%
25 Information Technology 1.2%
26 Key Performance Indicators 1.2%
27 Troubleshoot 1.1%
28 Business Partners 1.1%
29 CRM 1.1%
30 Cost Savings 1.1%
31 Special Projects 1.0%
32 Sdlc 1.0%
33 System Enhancements 1.0%
34 Technical Support 0.9%
35 Level Agreements 0.9%
36 Powerpoint 0.9%
37 Training Programs 0.9%
38 SOX 0.8%
39 Business Systems 0.8%
40 Oversaw 0.8%
41 HR 0.8%
42 CMS 0.8%
43 Sigma 0.7%
44 Business Services 0.7%
45 Monthly Reports 0.7%
46 New Processes 0.7%
47 PCS 0.7%
48 Client Requirements 0.6%
49 GM 0.6%
50 Journal Entries 0.6%
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