What does a business services analyst do?
As a business service analyst, they assist the Business Analyst manager in reviewing, analyzing, and evaluating business arrangements and user needs. It is also part of their role in organizing technical reports by gathering, analyzing, and summarizing important information and trends. They help in creating document requirements, define scope and goals, and formulate systems to align overall business strategies. They also determine operational objectives by learning business functions, collecting information, evaluating output requirements and formats. This job requires complex skills and knowledge in analysis, process improvement, Microsoft applications, and relationship building.
Business services analyst responsibilities
Here are examples of responsibilities from real business services analyst resumes:
- Lead analysis for global data privacy implementation interacting with SME's across multiple company divisions and systems.
- Create and manage functional requirement documents for in house development of software applications for healthcare providers and payers.
- Design complex functional workflows with Visio for web applications.
- Select by leadership to participate in the CRM software roll-out, and conduct end user training.
- Perform routine audits of data in CRM and other proprietary tools to ensure data integrity is maintained.
- Conduct UAT in the final phase of software development process to check the functionality of the software.
- Respond to help desk questions and issues regarding software products and services via telephone, email and SharePoint.
- Involve in requirements gathering, UAT system testing, system training, system documentation, user support, and customer support.
- Develop data content models base on client specifications using Visio.
- Compile documentation for future enhancements or maintenance and store in a SharePoint repository.
- Evaluate and test administrative system changes to provide ongoing support to existing applications and newly implement PeopleSoft and Hyperion Essbase applications.
- Help implemented PMO framework identifying alternative full-phase PMLC/SDLC methods
- Redesign retail store manager bonus program and operations scorecard reporting focusing on specific financial KPIs to increase sales and profitability.
Business services analyst skills and personality traits
We calculated that 8% of Business Services Analysts are proficient in Customer Service, Project Management, and PowerPoint. They’re also known for soft skills such as Interpersonal skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Business Services Analysts that have these skills listed on their resume here:
- Customer Service, 8%
Authored internal training documents which are routinely used by account executives, order management, and front line customer service representatives.
- Project Management, 7%
Assist the project management team with gathering business requirements surrounding service optimization along with ensuring those requirements are satisfied.
- PowerPoint, 7%
Prepare PowerPoint presentations for opportunities (Deal Reviews) with high profile/complicated On Demand Public Sector deals.
- Data Analysis, 6%
Worked on specific reporting projects such as developing business requirements, data analysis, report design and test execution.
- Process Improvement, 5%
Identify internal inefficiencies and drive process improvement and innovation* Collaborate with cross-functional teams to continuously improve LiveOps service delivery and performance.
- SQL, 4%
Work with developers to address bugs during JAD sessions or meetings SQL Queries in effort to generate independent results.
Most business services analysts use their skills in "customer service," "project management," and "powerpoint" to do their jobs. You can find more detail on essential business services analyst responsibilities here:
Interpersonal skills. To carry out their duties, the most important skill for a business services analyst to have is interpersonal skills. Their role and responsibilities require that "management analysts work with managers and other employees of the organizations for which they provide consulting services." Business services analysts often use interpersonal skills in their day-to-day job, as shown by this real resume: "focused troubleshooter and a team player with excellent interpersonal and communication skills. "
Problem-solving skills. Many business services analyst duties rely on problem-solving skills. "management analysts must be able to think creatively to solve clients’ problems," so a business services analyst will need this skill often in their role. This resume example is just one of many ways business services analyst responsibilities rely on problem-solving skills: "performed financial analysis and developed lease versus buy models to determine the cost-effective acquisition solution for a sourcing event. "
Time-management skills. This is an important skill for business services analysts to perform their duties. For an example of how business services analyst responsibilities depend on this skill, consider that "management analysts often work under tight deadlines and must use their time efficiently to complete projects on schedule." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a business services analyst: "major contributions: developed detailed online training materials for statewide implementation of lawson time management. ".
Analytical skills. A big part of what business services analysts do relies on "analytical skills." You can see how essential it is to business services analyst responsibilities because "management analysts must be able to interpret information and use their findings to make proposals." Here's an example of how this skill is used from a resume that represents typical business services analyst tasks: "conduct independent analysis, and reviews requirements utilizing knowledge of alternatives, business systems, and functional requirements. "
Communication skills. A commonly-found skill in business services analyst job descriptions, "communication skills" is essential to what business services analysts do. Business services analyst responsibilities rely on this skill because "management analysts must be able to convey information clearly in both writing and speaking." You can also see how business services analyst duties rely on communication skills in this resume example: "provide customer service through extensive communication with client in order to be proactive and to ensure high level of satisfaction. "
The three companies that hire the most business services analysts are:
- Public Consulting Group56 business services analysts jobs
- Randstad North America, Inc.53 business services analysts jobs
- CTG51 business services analysts jobs
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Compare different business services analysts
Business services analyst vs. Program analyst
The job of program analysts is to plan, manage, and evaluate a company's computer programs. They usually perform different tasks, including researching and analyzing complex data to identify trends and offer the best recommendations for improvements. Other duties for this position may include creating policies and procedures, monitoring and evaluating program performance, and resolving any issues. This role's skills and requirements include a bachelor's degree in computer science, business, or related field. Previous work experience as a program analyst and critical thinking skills are also valued.
There are some key differences in the responsibilities of each position. For example, business services analyst responsibilities require skills like "powerpoint," "sql," "visio," and "user acceptance." Meanwhile a typical program analyst has skills in areas such as "veterans," "program management," "logistics," and "dod." This difference in skills reveals the differences in what each career does.
Program analysts really shine in the professional industry with an average salary of $79,942. Comparatively, business services analysts tend to make the most money in the technology industry with an average salary of $89,106.On average, program analysts reach similar levels of education than business services analysts. Program analysts are 4.7% more likely to earn a Master's Degree and 1.0% more likely to graduate with a Doctoral Degree.Business services analyst vs. Staff analyst
Staff Analysts are employees who oversee the activities related to the employees. They monitor the performance of the employees and assess whether particular employees suit the role they have. They also assess the current roles in the company to see if those roles are really needed. Staff Analysts ensure that the manpower allocation in the company is efficient. They analyze staff-related data to check whether there are more areas for improvement. Staff Analysts may also be assigned to come up with projects related to improving productivity.
In addition to the difference in salary, there are some other key differences worth noting. For example, business services analyst responsibilities are more likely to require skills like "customer service," "powerpoint," "strong analytical," and "user acceptance." Meanwhile, a staff analyst has duties that require skills in areas such as "technical support," "logistics," "status reports," and "analyze data." These differences highlight just how different the day-to-day in each role looks.
Staff analysts earn a higher average salary than business services analysts. But staff analysts earn the highest pay in the technology industry, with an average salary of $107,444. Additionally, business services analysts earn the highest salaries in the technology with average pay of $89,106 annually.staff analysts earn similar levels of education than business services analysts in general. They're 1.9% more likely to graduate with a Master's Degree and 1.0% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for business services analysts in the next 3-5 years?
Erik Johnson Ph.D.
Assistant Professor of Economics, Carthage College
Business services analyst vs. Project analyst
A project analyst is responsible for overseeing the development of new projects upon completion of data gathering. A project analyst must provide plans and design the project to its full potential. For this, it is essential to conduct extensive research and coordinate with all staff and departments involved through regular reports and various forms of communication. Furthermore, a project analyst must devise strategies to improve particular projects for it to succeed and achieve better results, all in adherence to the company policies and regulations.
The required skills of the two careers differ considerably. For example, business services analysts are more likely to have skills like "powerpoint," "sql," "strong analytical," and "business analysis." But a project analyst is more likely to have skills like "status reports," "pmp," "infrastructure," and "logistics."
Project analysts make a very good living in the manufacturing industry with an average annual salary of $76,006. On the other hand, business services analysts are paid the highest salary in the technology industry, with average annual pay of $89,106.When it comes to education, project analysts tend to earn similar degree levels compared to business services analysts. In fact, they're 2.5% more likely to earn a Master's Degree, and 0.7% more likely to graduate with a Doctoral Degree.Business services analyst vs. Process analyst
A process analyst is also known as an operations research analyst, who evaluates in detail the steps in producing products and making important decisions as well as providing recommendations on how to enhance them. They are IT specialists that analyze the business process and workflows to determine how they can be computerized and improved. Responsibilities include identifying problems and risks as well as engaging in problem resolution. Important skills to consider for applicants include being innovative thinkers and goal-oriented.
Types of business services analyst
Updated January 8, 2025
