What does a business services director do?
A business services director plays an important role in the business services program of an organization. You are expected to provide leadership and effective management of an organization's administration services, information technology, corporate assets, and financial services. Other tasks that you will likely perform include providing advice and information to the CEO about the company's business services, maintaining all commercial agreements, and developing and implementing policy procedures. As a business services director, you are also responsible for ensuring that business services goals and objectives are met.
Business services director responsibilities
Here are examples of responsibilities from real business services director resumes:
- Manage a portfolio of inpatient and outpatient products market to major academic medical centers, community hospitals and nursing homes.
- Coach, mentore and provide ongoing training to branches on the closing of equity lines and cross-selling of additional products.
- Supervise payroll and maintain all commercial contractual agreements.
- Review payroll relate transactions in KRONOS for accuracy and completeness.
- Set up and train production staff to utilize QuickBooks for assembly company inventory system for accurate information provide to commercial customers.
- Advise clients on how to ensure budgets are created and follow within the SBA requirements and processes.
- Maintain compliance with HIPAA and OSHA regulations.
- Develop and implement strategy to grow market of Dolby technologies among OEM and aftermarket automotive companies.
Business services director skills and personality traits
We calculated that 12% of Business Services Directors are proficient in Business Services, Project Management, and Risk Management. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Business Services Directors that have these skills listed on their resume here:
- Business Services, 12%
Developed and implemented effective operational policies and procedures involving overall management of all business services for two universities.
- Project Management, 11%
Redefined the governance model (involving multiple stakeholders across organizations) to establish operational rigor and project management discipline.
- Risk Management, 10%
Risk management to include insurance negotiations and facilitation of policy claims, OSHA and Workers Compensation oversight for the organization.
- Executive Leadership, 10%
Accumulated and analyzed detailed information for submission to executive leadership and department heads to aid in decision making.
- Shared Services, 7%
Led the business shared services operations in Asia Pacific for this global leader in premium drinks.
- Human Resources, 6%
Manage all purchasing, accounts payable, accounts receivable, employee benefits, human resources, and payroll.
Most business services directors use their skills in "business services," "project management," and "risk management" to do their jobs. You can find more detail on essential business services director responsibilities here:
Problem-solving skills. Another soft skill that's essential for fulfilling business services director duties is problem-solving skills. The role rewards competence in this skill because "top executives need to identify and resolve issues within an organization." According to a business services director resume, here's how business services directors can utilize problem-solving skills in their job responsibilities: "reviewed rfp requirements to determine skills set required to create solution for the rfp response. "
Time-management skills. business services directors are also known for time-management skills, which are critical to their duties. You can see how this skill relates to business services director responsibilities, because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." A business services director resume example shows how time-management skills is used in the workplace: "re-energized product development, reducing commercialization time for 2 new products. "
Leadership skills. A big part of what business services directors do relies on "leadership skills." You can see how essential it is to business services director responsibilities because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Here's an example of how this skill is used from a resume that represents typical business services director tasks: "transitioned registration functions from clinic operations leadership to business services. "
Communication skills. Another common skill required for business services director responsibilities is "communication skills." This skill comes up in the duties of business services directors all the time, as "top executives must be able to convey information clearly and persuasively." An excerpt from a real business services director resume shows how this skill is central to what a business services director does: "performed ongoing financial analysis of communications market place. "
The three companies that hire the most business services directors are:
- Oracle42 business services directors jobs
- Pwc14 business services directors jobs
- Artis Senior Living6 business services directors jobs
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Compare different business services directors
Business services director vs. Director of clinical operations
A director of clinical operations is responsible for monitoring the overall operations of a clinic facility, ensuring the efficiency of staff performance in providing the best quality care services for the patients. Directors of clinical operations enforce safety guidelines and security procedures during operations for everyone's strict compliance to prevent hazards and unforeseen circumstances within the premises. They also assist in clinical trials, as well as reviewing medical procedures, recommending strategic plans to improve medical approaches. A director of clinical operations handles the clinic budget, allocates adequate resources for every department's needs, and tracks medical inventory reports.
While similarities exist, there are also some differences between business services directors and director of clinical operations. For instance, business services director responsibilities require skills such as "business services," "risk management," "executive leadership," and "shared services." Whereas a director of clinical operations is skilled in "clinical operations," "patients," "patient care," and "gcp." This is part of what separates the two careers.
Directors of clinical operations tend to reach similar levels of education than business services directors. In fact, directors of clinical operations are 3.6% more likely to graduate with a Master's Degree and 2.8% more likely to have a Doctoral Degree.Business services director vs. Director of support services
A director of support services spearheads and oversees the daily operations in a company's support services field. It is their duty to set goals and guidelines, establish budgets and timelines, coordinate with managers, perform research and analysis to identify the ideal practices, review client feedback, liaise with potential investors, and build positive relationships with business partners. Moreover, as a director, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations, developing new ones as needed.
In addition to the difference in salary, there are some other key differences worth noting. For example, business services director responsibilities are more likely to require skills like "business services," "risk management," "executive leadership," and "shared services." Meanwhile, a director of support services has duties that require skills in areas such as "support services," "patients," "oversight," and "social work." These differences highlight just how different the day-to-day in each role looks.
In general, directors of support services achieve similar levels of education than business services directors. They're 1.5% more likely to obtain a Master's Degree while being 2.8% more likely to earn a Doctoral Degree.Business services director vs. Director/manager
A director/manager is responsible for developing strategic techniques to boost the operational efficiency of an organization in delivering high-quality services and satisfaction for the customers and business clients. Directors/managers identify business opportunities that would support the company's long-term goals and objectives, generating more revenues and closing contract deals for the business. They also handle the departmental budgets, allocating adequate resources for operations and project management. A director/manager must have excellent communication and leadership skills, especially in overseeing staff performance and handling their concerns.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a business services director is likely to be skilled in "business services," "project management," "executive leadership," and "shared services," while a typical director/manager is skilled in "patients," "home health," "oversight," and "rehabilitation."
When it comes to education, director/managers tend to earn lower degree levels compared to business services directors. In fact, they're 5.7% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Business services director vs. Senior business manager
A senior business manager oversees the daily operations in a company, ensuring efficiency and smooth workflow. Typically, their responsibilities revolve around directing and assessing workforce performance, setting company objectives and goals, and coordinating with different departments to be aware of any issues or concerns. It is also essential to devise strategies to find new sales opportunities, perform research and analysis to identify client needs, and promptly resolve any problems that may arise. Furthermore, as a senior business manager, it is essential to lead and encourage the workforce, all while implementing the company's policies and regulations.
Types of business services director
Updated January 8, 2025
