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Business services representative skills for your resume and career

Updated January 8, 2025
6 min read
Business services representative example skills
Below we've compiled a list of the most critical business services representative skills. We ranked the top skills for business services representatives based on the percentage of resumes they appeared on. For example, 22.2% of business services representative resumes contained customer service as a skill. Continue reading to find out what skills a business services representative needs to be successful in the workplace.

15 business services representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business services representatives use customer service:
  • Provided technical support and customer service for residential and business customers regarding their network connectivity, telecommunications, and system maintenance.
  • Maintained the highest level of customer satisfaction and received letters of commendations from customers regarding excellent customer services delivered.

2. Patients

Here's how business services representatives use patients:
  • Conducted interviews with patients and family to obtain and update demographic, emergency contact information and insurance verification within HIPPA guidelines.
  • Assisted orthopedic patients who called in to Business Services Department with billing and insurance questions regarding services rendered.

3. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how business services representatives use healthcare:
  • Reviewed medical documentation and consulted with healthcare providers when documentation was inadequate for coding purpose.
  • Cross trained in Labor and Deliver, ER, Cardiovascular, Cancer Care Collaborative and Physical Therapy registration Seton Healthcare.

4. Customer Satisfaction

Here's how business services representatives use customer satisfaction:
  • Worked closely with providers to support customers and resolve payment issues while maintaining customer satisfaction and retention.
  • Provided measurement on volume and trends to determine agency education needs and improve customer satisfaction.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how business services representatives use technical support:
  • Provided technical support to CBS Technicians installing and troubleshooting Business customers' services.
  • Provided informational/technical support to other satellite campuses and departments as needed.

6. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how business services representatives use patient demographics:
  • Review and updates patient demographic information and primary care physicians assignments.
  • Front Registration, updating patient demographics.

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7. Insurance Eligibility

Here's how business services representatives use insurance eligibility:
  • Verified insurance eligibility/benefits, obtained authorizations, requests and accurately documented patient's financial responsibility.
  • Verify patient's insurance eligibility and benefits.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business services representatives use business development:
  • Provided evaluation and financial analysis of key strategic projects, including potential partnerships, alliances, and new business development.
  • Performed ongoing portfolio management, including account maintenance, new business development and loan collections.

9. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how business services representatives use patient registration:
  • Perform outpatient registrations as needed.
  • Performed patient registration by updating demographics, Insuranceinformation.

10. HIPAA

Here's how business services representatives use hipaa:
  • Followed all HIPAA laws Explained in detail account charges
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.

11. Strong Customer Service

Here's how business services representatives use strong customer service:
  • Demonstrate strong customer service and communication skills and adhere to HIPPA and patient confidentiality requirements.
  • Provided account and data analysis to support delivery of strong customer service focus.

12. Payment Arrangements

Here's how business services representatives use payment arrangements:
  • Negotiated and assisted with payment arrangements and general questions.
  • Protect the financial integrity of the facility, by establishing payment arrangements, and ensuring that those arrangements are fulfilled.

13. Inbound Calls

Here's how business services representatives use inbound calls:
  • Answer inbound calls from small business customers, handle account reviews, as well as open trouble tickets for impaired services.
  • Take inbound calls, Financial Assistance/Collections, Troubleshooting devices, Sales, Callbacks, Work with businesses and individual accounts.

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how business services representatives use product knowledge:
  • Demonstrated product knowledge capabilities through work performance.
  • Lead, trained and coached sales team to ensure success, product knowledge and confidence to succeed and advance.

15. Business Relationships

Here's how business services representatives use business relationships:
  • Developed business relationships with local employers to provide participants with job opportunities as they transitioned from unemployment to work.
  • Developed new business relationships and grew existing client base through telephone prospecting and face-to-face meetings.
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List of business services representative skills to add to your resume

Business services representative skills

The most important skills for a business services representative resume and required skills for a business services representative to have include:

  • Customer Service
  • Patients
  • Healthcare
  • Customer Satisfaction
  • Technical Support
  • Patient Demographics
  • Insurance Eligibility
  • Business Development
  • Patient Registration
  • HIPAA
  • Strong Customer Service
  • Payment Arrangements
  • Inbound Calls
  • Product Knowledge
  • Business Relationships
  • Insurance Verification
  • CPT
  • Recruitment Events
  • ICD-9
  • Medicaid
  • Training Programs
  • Outbound Calls
  • Business Community
  • Billing Issues
  • Local Employers
  • Patient Accounts
  • Technical Assistance
  • Business Clients
  • Local Businesses
  • Computer System
  • Business Accounts
  • Account Maintenance
  • Service Orders
  • OJT
  • Customer Issues
  • Customer Inquiries
  • Customer Accounts
  • Insurance Coverage
  • Troubleshoot
  • Billing Inquiries
  • PowerPoint
  • Customer Calls
  • Customer Complaints
  • Hippa
  • Scheduling Appointments
  • Order Entry
  • HR
  • Telephone Services

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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