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Top Business Services Representative Skills

Below we've compiled a list of the most important skills for a Business Services Representative. We ranked the top skills based on the percentage of Business Services Representative resumes they appeared on. For example, 18.7% of Business Services Representative resumes contained Customer Service as a skill. Let's find out what skills a Business Services Representative actually needs in order to be successful in the workplace.

The six most common skills found on Business Services Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Business Services Representative jobs:
  • Provided technical support and customer service for residential and business customers regarding their network connectivity, telecommunications, and system maintenance.
  • Maintained the highest level of customer satisfaction and received letters of commendations from customers regarding excellent customer services delivered.
  • Supported customer and business to business development, account management and customer service within a 26 state territory.
  • Provided comprehensive customer service, including sales, service, and billing of commercial business telecommunications accounts.
  • Modeled excellent customer service while establishing cross-departmental end-to-end sales process to improve the overall customer experience.
  • Delivered exceptional customer service using strong verbal communication, negotiation, and conflict resolution skills.
  • Provided customer service to various Government agencies that required frequent communications with their finance departments.
  • Collaborated with colleagues to provide high level of customer service to individuals seeking employment services
  • Provided internal/external customer service to resolve information discrepancies and obtain required documents and signatures.
  • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer services.
  • Provided superior customer service and technical support for small businesses and residential customers.
  • Maximized account retention while improving the efficiency of customer service processes.
  • Provided exceptional customer service and marketed services of the agency.
  • Acted as customer service representative for major business accounts.
  • Provided quality customer service to business and residential customers.
  • Provided customer service for business and residential customers.
  • Provided excellent customer service strengthening customer relationships.
  • Developed and implemented customer service training materials.
  • Provided customer service calls to businesses throughout Texas helping customers utilize their phone systems to the best of their ability.
  • Provided oversight for entire operation including personnel, equipment, site operations, waste diversion, and Customer Service.

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2. Insurance Companies

high Demand
Here's how Insurance Companies is used in Business Services Representative jobs:
  • Called insurance companies to verify benefits and to get information regarding referral and prior authorization requirements.
  • Facilitated asset recovery for Insurance companies and banks.
  • Contacted insurance companies to verify policies.
  • Interfaced by phone with patients and insurance companies to resolve billing issues.
  • Expedited the process of locating skip tracers for banks and insurance companies.
  • Billed insurance companies according to each insurance carrier's guidelines and procedures.
  • Filed appeals with insurance companies to obtain correct payment and processing.
  • Worked with patients and insurance companies for payment of bills.
  • Researched and generated refunds to patients and insurance companies.
  • Established a relationship with insurance companies to help identify customer's benefits to ensure prompt reimbursement for medical procedures.
  • Handled admission of patients and processed financial verification Interfaced with insurance companies Input all patient information into hospital data entry systems

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3. Job Descriptions

high Demand
Here's how Job Descriptions is used in Business Services Representative jobs:
  • Counseled employers with questions and concerns related to EEOC regulations, wages, job descriptions and hiring.
  • Explained federal regulations to employers and employees, and created job descriptions.
  • Created and reviewed job descriptions ensuring EEO compliance.

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4. Business Service Representative

high Demand
Here's how Business Service Representative is used in Business Services Representative jobs:
  • Trained Business Service Representatives in performing administrative duties such as receiving and directing incoming calls, greeting and directing customers.
  • Promoted from scheduler to Business Service Representative and managed billing and insurance for 5 departments.
  • Promoted to assistant supervisor of operations following 6 months as a Business Service Representative.
  • Provided coverage for other business service representatives when needed
  • Promoted to Senior Business Service Representative after 2 years of service; acting as lead to 8 employees.
  • Provided one-on-one training to new Business Service Representatives on Oracle and workflow processes.

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5. Healthcare

high Demand
Here's how Healthcare is used in Business Services Representative jobs:
  • Reviewed medical documentation and consulted with healthcare providers when documentation was inadequate for coding purpose.
  • Awarded Excellence In Action Award in Healthcare That Works Spring 2010.
  • Worked with the Healthcare, mining, utilities, agriculture, management, education, administrative and waste industries sectors.

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6. Technical Support

high Demand
Here's how Technical Support is used in Business Services Representative jobs:
  • Provided technical support to CBS Technicians installing and troubleshooting Business customers' services.
  • Provided informational/technical support to other satellite campuses and departments as needed.
  • Provided technical support to commercial customers relating to software and online banking inquiries in a call center environment.
  • Offered Technical Support to vendors and exceeded monthly sales quotas by 20% routinely.
  • Provided technical support to customers who have issues accessing online accounts.
  • Possessed high levels of technical skills including online technical support.
  • Provided online technical support using company s website.
  • Assisted customers with online technical support.

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7. Business Development

high Demand
Here's how Business Development is used in Business Services Representative jobs:
  • Provided evaluation and financial analysis of key strategic projects, including potential partnerships, alliances, and new business development.
  • Performed ongoing portfolio management, including account maintenance, new business development and loan collections.
  • Assisted franchise owners in business development.
  • Conducted new business development primarily targeting business accounts.
  • Worked in partnership with Business Development Representative to generate leads and opportunities for big ticket software.
  • Supported the Business Development Manager in liaising with local companies for business development.

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8. External Customers

high Demand
Here's how External Customers is used in Business Services Representative jobs:
  • Researched inquiries and developed solutions regarding internal and external customers.
  • Selected Contributions: Collaborated with management and co-workers on ways to improve the survey process for internal/external customers.
  • Provided efficient and courteous customer service to internal and external customers, allowing optimal claims representative productivity thereby enhancing company profitability.
  • Exemplified the second-to-none customer service delivery for which American Funds is nationally renowned in all interactions with internal and external customers.
  • Employed outstanding communication skills in interacting closely with internal and external customers throughout all phase of billing and collections.
  • Answered calls promptly and accurately in support of internal and external customers- Frequently assisted other departments in resolving difficult issues

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9. Medical Records

high Demand
Here's how Medical Records is used in Business Services Representative jobs:
  • Reconciled misplaced ER medical records.
  • Implemented organization of filing records, faxing, mailing, and copying of medical records in physician's office.
  • Obtained, reviewed and updated medical records of patients prior to their appointment.
  • Copied Medical Records, filled charts and collected co-payments.
  • Printed physician chart notes and obtained medical records.
  • Explained patient care via physician medical records.
  • Filed results of lab tests, x-rays, EKGs, etc., in the medical records.

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10. Job Orders

high Demand
Here's how Job Orders is used in Business Services Representative jobs:
  • Responded to the needs of the center by providing quality job orders for the unique population of customers at each Center.
  • Performed screening and matching for PA CareerLink customers with open job orders in Job Gateway.
  • Collaborated with career managers on open job orders; monitored quality and number of referrals.
  • Assisted recruitment and placement team members work their job orders.
  • Posted job vacancies and reviewed job orders to determine other requirements of the job listings.
  • Retired Duties: Contact businesses in Portage County to develop and fill Job Orders.

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Jobs With Trending Skills

11. Job Seekers

high Demand
Here's how Job Seekers is used in Business Services Representative jobs:
  • Developed and maintained relationships with hiring managers to place job seekers in relevant openings and meet employers' needs.
  • Facilitated a weekly Job Club to promote job leads and encourage job seekers so employment could be expedited.
  • Selected qualified job seekers and referred them to employers, according to organization policy.
  • Matched veteran job seekers to specific openings while being and advocate for their candidacy.
  • Worked with employers writing job descriptions and matching job seekers to appropriate positions.
  • Developed and implemented in-house Job Fairs and workshops for employers and job seekers.
  • Recruited, screened and interviewed potential job seekers on behalf of businesses.
  • Interviewed job seekers to match their qualifications with employers' needs.
  • Conducted a weekly Job Club workshop for Job Seekers in Brevard County.

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12. Inbound Calls

high Demand
Here's how Inbound Calls is used in Business Services Representative jobs:
  • Handled inbound calls from clients and maintained open communication with agents.
  • Managed routine inbound calls for the hospital's radiology department.
  • Fielded inbound calls in a high-volume call center environment.
  • Answered inbound calls from Sales Representatives and/or business owners regarding corporate and small business accounts.
  • Received inbound calls to assist business credit card customers with account and balance inquiries, payments and billing.
  • Answered inbound calls and assisted customers with activating warranty support and resolved technical issues pertaining to their retail computer software.

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13. Patient Registration

high Demand
Here's how Patient Registration is used in Business Services Representative jobs:
  • Performed patient registration by updating demographics, Insuranceinformation.

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14. Hipaa

high Demand
Here's how Hipaa is used in Business Services Representative jobs:
  • Assured patients of safe and Private service associated with HIPAA Laws.
  • Followed all HIPAA laws Explained in detail account charges
  • Developed and implemented department goals, demonstrated respect for patients by adhering to HIPAA Privacy and Security protocols.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Validated requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

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15. Business Relationships

average Demand
Here's how Business Relationships is used in Business Services Representative jobs:
  • Developed business relationships with local employers to provide participants with job opportunities as they transitioned from unemployment to work.
  • Developed new business relationships and grew existing client base through telephone prospecting and face-to-face meetings.
  • Cultivated and maintained business relationships with special interest clients.
  • Developed business relationships with area business to provide recruitment services and support in maintaining a viable work force.
  • Represented Sprint's interests while developing business relationships with vendors, contractors and corporate business partners.
  • Developed and maintained solid business relationships with customers to gain incremental business.

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16. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Business Services Representative jobs:
  • Negotiated and assisted with payment arrangements and general questions.
  • Assisted with billing issues, payment allocation, and payment arrangements.
  • Obtained patients credit score via Equifax and made payment arrangements.
  • Answered incoming billing inquiries Processed orders for new/existing customers Completed payment arrangements and transactions Provided basic technical support for various cable/data/phone services
  • Assisted customers with making payments/ payment arrangements by getting them connected to their assigned banking institution for further assistance/processing.
  • Restored and provided resolutions for loans in default by creating acceptable and reasonable payment arrangements.

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17. Patient Demographics

average Demand
Here's how Patient Demographics is used in Business Services Representative jobs:
  • Registered patients and updated patient demographics to ensure compliance with record-keeping policies.
  • Obtained and updated patient demographics.

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18. Product Knowledge

average Demand
Here's how Product Knowledge is used in Business Services Representative jobs:
  • Demonstrated product knowledge capabilities through work performance.
  • Resolved concerned customer issues, supported Customer Management Representatives with software and product knowledge, Monitored and coached to quality assurance
  • Participated in training seminars that provided product knowledge, skincare, and customer service including follow-up with customers for product satisfaction.
  • Assisted customers with varying account related questions and issues Maintained continuous up to date product knowledge Daily customer account maintenance
  • Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
  • Specialized in customer service and product knowledge, handled customer complaints and ensured customer loyalty by providing exceptional customer service.

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19. Financial Statements

average Demand
Here's how Financial Statements is used in Business Services Representative jobs:
  • Requested financial statements and documents to perform annual reviews of existing commercial portfolio of approximately $42 million.
  • Generated, coordinated, and reviewed the financial statements to ensure accuracy of transactions.
  • Prepared and reviewed annual and semi-annual financial statements in adherence with SEC guidelines.
  • Prepared financial statements and assisted with internal audit.
  • Processed payroll and payroll taxes, generated financial statements, computed taxes owed and filed corporate tax returns
  • Analyzed financial statements of franchise clients.

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20. New Patients

average Demand
Here's how New Patients is used in Business Services Representative jobs:
  • Registered new patients and scheduled appointments for patients in accordant with establishment procedures.
  • Registered new patients with the IDX system.

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21. Recruitment Events

average Demand
Here's how Recruitment Events is used in Business Services Representative jobs:
  • Conducted Labor Market Research for businesses moving into area; coordinated recruitment events.
  • Coordinated and executed customized recruitment events and employer forums.
  • Assisted companies with job postings, pre-screening, recruitment events utilizing the Career Link services.

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23. Patient Care

average Demand
Here's how Patient Care is used in Business Services Representative jobs:
  • Worked one on one with physicians and nurses to coordinate patient care.
  • Managed the patient care of 150 patients per day.
  • Rectified contract price discrepancies withholding procurement of goods essential to patient care in collaboration with purchasing and accounts payable departments.
  • Worked closely with immediate supervisor and radiology manager to deliver exceptional patient care and exemplary customer service.
  • Developed new billing procedures, which resulted in additional charge capture/revenue generation for significant patient care areas.
  • Communicated with National Transplant Coordinators to develop patient care plan according to disease process protocols and resources.

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24. Icd-9

average Demand
Here's how Icd-9 is used in Business Services Representative jobs:
  • Coded all diagnosis for inpatient and outpatient visits using the ICD-9 CM coding system.
  • Utilized appropriate ICD-9 coding procedures to ensure prompt and complete payment to the District.
  • Determined that the proper ICD-9 codes were on the patients encounter form to facilitate the billing process.
  • Updated the ICD-9 codes for claims as directed by the billing offices of providers to allow the claims to process.
  • Processed ICD-9 coded medical claims (including coordinating benefits with Medicare B) on an online adjudication system.
  • Reviewed ICD-9 codes and diagnosis codes for benefit coverage, also answered claim questions.

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25. Job Placement

average Demand
Here's how Job Placement is used in Business Services Representative jobs:
  • Completed all data, statistical analysis and reporting to federal and state representatives including job placement, retention, and sustainability.
  • Provided career counseling and job placement assistance to Center customers.
  • Assisted Maryland Department of Rehabilitative Services with job placement opportunities.
  • Assisted MD DLLR Veteran services representatives with job placement of veterans.
  • Assisted Cecil County Detention Center with job placement for ex-felons.
  • Exceeded targeted job placement goals established by the agency.

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26. Comcast

average Demand
Here's how Comcast is used in Business Services Representative jobs:
  • Provided technical assistance to inbound telephone inquiries for Comcast Commercial Business customers.
  • Positioned and sold Comcast voice, data, and video solutions to small and medium businesses.
  • Completed work orders to customer s specifications within the guidelines put forth by Comcast.
  • Educated prospects about Comcast products and services as solutions for their business networking needs.
  • Exhibited results-oriented disposition by troubleshooting Comcast High Speed Internet contingencies.
  • Acted as a product expert by promoting, recommending, and selling the value of Comcast's products and services.

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27. CPT

average Demand
Here's how CPT is used in Business Services Representative jobs:
  • Reviewed ICD-9-CM / CPT Outpatient Hospital Coding.
  • Utilized ICD/CPT coding information to enter pertinent medical information into the system for nurses, doctors, directors, and managers.
  • Worked with providers in determining appropriate CPT and HCPCS codes for billing, along helping to resolve denials.
  • Quoted patients insurance coverage, deductibles, out of pockets and co-insurance based on ICD-9 and CPT codes.
  • Utilized multiple databases at once to look up the eligibility & benefit information using CPT & ICD-9 codes.
  • Addressed provider questions and concerns about which procedures CPT or RV codes will or will not need authorization.

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28. Local Employers

average Demand
Here's how Local Employers is used in Business Services Representative jobs:
  • Planned and delivered quarterly business seminars on business related topics suggested by local employers.
  • Scheduled interviews for participants with local employers.
  • Identified and capitalized opportunities available in the county to aid and connect the community with local employers and organizations.
  • Acquired and maintained an average of 88% satisfaction rating with local employers for services rendered.

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29. Internal Departments

average Demand
Here's how Internal Departments is used in Business Services Representative jobs:
  • Coordinated with end users, agents, and internal departments to ensure 95% on-time installations.
  • Provided internal departments with system procedures and formal guidelines and created SOP's as needed.
  • Recognized for customer service and working well as a team player with internal departments.
  • Assisted internal departments with troubleshooting / problem solving related to contracts.
  • Worked with administration, forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
  • Provided exceptional client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments.

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30. Local Businesses

low Demand
Here's how Local Businesses is used in Business Services Representative jobs:
  • Recruited local businesses and employees within four (4) counties of northwest Florida and southern Alabama.
  • Worked with principals of local businesses to execute training contracts, and troubleshoot contract issues.
  • Assisted local businesses with recruiting, retention, employee training and reduction in force needs.
  • Provided local businesses with HR assistance needed to better run their businesses.
  • Promoted Center as viable sourcing method to local businesses.
  • Researched wage and labor market information for local businesses.
  • Initiated and developed partnerships with local businesses and Brevard Job Link to improve local economy.

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31. Business Community

low Demand
Here's how Business Community is used in Business Services Representative jobs:
  • Networked through business community to secure volunteer experiences for clients that sometimes developed into full-time employment.
  • Serviced the local business community with technology products and services.
  • Created and delivered presentations to business leaders about Michigan Works and its value to the business community.
  • Establised and maintained postive relationships with employers in the business community.

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32. Training Programs

low Demand
Here's how Training Programs is used in Business Services Representative jobs:
  • Initiated/presented training programs for Business Services and Member Services personnel to reinforce product expertise and develop effective sales skills.
  • Provided On-The-Job Training Programs, Youth Work Experience and created and facilitated the job fairs.
  • Participated in the development of business services policies, procedures, and training programs.
  • Coordinated and executed hiring events, customized job fairs, and job training programs.
  • Provided counseling for students enrolled in various OWD sponsored training programs.
  • Marketed job services and training programs.
  • Worked closely with state probation department, researched and developed Training programs under the state prison reentry program.

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33. Customer Billing

low Demand
Here's how Customer Billing is used in Business Services Representative jobs:
  • Served as the customers advocate by handling complaints, clearing problems regarding customer billing questions.
  • Addressed customer billing, repair, and installation concerns.
  • Researched and resolved customer billing and service issues.
  • Eliminated backlog of approximately 500 Depot Automation System Errors which resulted in a more accurate inventory and improved customer billing accuracy.
  • Functioned in a Supervisor capacity with customer billing, billing adjustments and Arizona Corporation Commission complaints.
  • Resolved complex customer billing issues* Worked with strategic customers to activate initial service.

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34. New Customers

low Demand
Here's how New Customers is used in Business Services Representative jobs:
  • Handled requests from existing/new customers or their agents for installation, disconnection, or changes of telecommunication products and services.
  • Processed payments for new customers in processing their deposits and existing customers on their bill.
  • Converted inbound inquiries into new customers and asses existing customer s needs.
  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing customers.
  • Developed business relationships with current and new customers to expand business and provide job opportunities to temporary employees.
  • Procured new customers and provided professional service to existing customers for a Raymond Material Handling Dealership.

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35. Workforce

low Demand
Here's how Workforce is used in Business Services Representative jobs:
  • Reviewed vendor's job development approaches and made recommendations on the implementation of workforce development procedures.
  • Represented Workforce Solutions to employers as beneficial means to achieve workforce development goals.
  • Created and facilitated Developing and Engaging a High-Performing Workforce
  • Performed Quality Assurance of workforce program components and developed processes that increased Workforce rapport with the participant's immediate Case Manager.
  • Presented Workforce New Jersey Public Information Network (WNJPIN) internet site to employers, job seekers and students.
  • Responded to and resolved local business needs through the provision of services available through the Texas Workforce Center network.
  • Assisted employers in identifying and resolving workforce recruitment, selection and training needs and other human resource issues.
  • Managed all aspects of Job Fairs sponsored by the Louisiana Workforce Commission in East Baton Rouge Parish.
  • Analyzed and compiled statistical data gathered from the Department of Labor for the Detroit Workforce Network.
  • Ensured all employers were satisfied with the candidates that were recruited by Workforce Connections.
  • Worked in conjunction with training partners to develop workforce according to business's needs.
  • Served as the sole Representative of East Baton Rouge for Louisiana Workforce Investment Act.
  • Worked closely with agencies such as the Workforce Investment Board in grant funded programs.
  • Assisted local businesses to facilitate growth and success using workforce center resources.
  • Facilitated Workforce Investment Act (WIA) Orientations for new clients.
  • Promoted workforce development and customized training opportunities for Texas Career Center customers.
  • Presented business and workforce service agencies all of the current and qualitative labor data that helps improve workforce opportunity.
  • Recruited for all employers in the Upper Rio Grande Workforce area and Las Cruses N.M.
  • Served as Chairperson of the Workforce Committee for a LED Study for Slidell, LA.

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36. Medicaid

low Demand
Here's how Medicaid is used in Business Services Representative jobs:
  • Worked extensively with Medicare, Medicaid and Medicaid HMO's and processed on the job injury claims.
  • Maintained knowledge of Medicare / Medicaid and other payer billing guidelines.
  • Credentialed physicians for claim input (JHR) with Medicare/Medicaid.
  • Created office procedure manual for Medicaid Managed Care Unit.
  • Provided eligibility documentation for Medicare/Medicaid patients.
  • Verified Alabama Medicaid recipient insurance eligibility.

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37. Billing Questions

low Demand
Here's how Billing Questions is used in Business Services Representative jobs:
  • Answered billing questions from medical providers and reviewed and processed mileage and medical reimbursement requests.
  • Assisted with billing questions and offered advice to help conserve energy, which would help customers in lowering their light bill.
  • Provided businesses as well as residential customers with trouble-shooting, completed contracts, resolved billing questions, and established new services.
  • Determined the status of returns, repairs, replacements, orders, delivery schedule, and billing questions.
  • Assisted customers with billing questions and set up appointments with technicians for service and repair.
  • Served customers with billing questions, payments and balanced daily cash sales.
  • Handled billing questions and accepted payments.
  • Promoted and sold CenturyLink products and services Took incoming calls from customers with billing questions, followed quality assurance script
  • Coordinated various systems/programs to handle customer inquiries, complaints, system errors and billing questions they were presented.

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38. Small Business

low Demand
Here's how Small Business is used in Business Services Representative jobs:
  • Reviewed Small Business Application for processing.
  • Handled incoming calls from small business as well as retail customers to assist them with the everyday functioning of their accounts.
  • Achieved over 100% of company's sales and customer satisfaction targets, providing sales and service to small business customers.
  • Created a 45-minute Hiring Tax Incentives presentation and presented it to 50 small businesses in the Fremont, California.
  • Established, serviced, and cultivated leads within the realm of online access for small business accounts.
  • Managed small business and commercial relationships within a multiple branch territory within the Central Denver Metro Area.
  • Responsibilities-Provided service to: Corporate, Small Business, Education, and Federal & State Government.
  • Attracted and serviced potential small business customers by answering product and service questions and requests.
  • Handled any issues with the use of small business cards.
  • Assisted customers in establishing phone services for small businesses.
  • Worked with large and small businesses requesting new circuits.
  • Specialized in small business needs Navigated multiple software programs simultaneously
  • Provided support to small business and wholesale customers within the banks footprint.
  • Educated Small Business customers on the utilization of online products (i.e.

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39. Technical Assistance

low Demand
Here's how Technical Assistance is used in Business Services Representative jobs:
  • Answered phone calls and delivered technical assistance to customers nationwide.
  • Implemented the Blue Hat Program by assisting representatives with technical assistance and troubleshooting during the new system deployment and integration.
  • Provided customers and employees with technical assistance and trouble shooting.

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40. OJT

low Demand
Here's how OJT is used in Business Services Representative jobs:
  • Managed On The Job Training (OJT) procedures for Rubicon Hayward office.
  • Promoted skilled participants to OJT employers.
  • Managed participants in classroom and OJT training to ensure they were successful and any barriers to completion were immediately addressed.
  • Provided for efficient retention tracking of OJT placed new hires and ensured an increase in funds for future years.Employment &

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41. Business Clients

low Demand
Here's how Business Clients is used in Business Services Representative jobs:
  • Provided quality customer service for internal and external business clients with account inquiries and maintenance.
  • Established business clients and generate new clientele with any purchase of products within our store and within our website.
  • Investigated, researched, analyzed, and resolved various payroll and tax issues for small business clients.
  • Provided excellent customer service to business clients, partnering organizations, and internal staff.
  • Achieved customer recognition as the single point of contact for high profile business clients.
  • Managed existing and prospected for new business clients in an assigned sales territory.
  • Assisted Business Clients with ALL technology needs.

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42. Business Owners

low Demand
Here's how Business Owners is used in Business Services Representative jobs:
  • Maintained premier accounts by developing relationships with business owners.
  • Guided business owners through the loan application process, pulled credit reports and provided one-on-one credit counseling as needed.
  • Processed payrolls for small business owners on a weekly, biweekly, semimonthly and monthly base.
  • Assisted small business owners with creating new hire files and submitting required employment documents.
  • Received incoming calls from small business owners to troubleshoot and manage business lines.
  • Assisted business owners with filing and amending quarterly and yearly business taxes.
  • Scheduled and attended weekly appointments with local business owners to sell products.

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43. High Volume

low Demand
Here's how High Volume is used in Business Services Representative jobs:
  • Worked effortlessly receiving a high volume of patients which kept a great and steady flow.
  • Initiated high volume merchandise sales that met and exceeded quotas in excess of $100k.
  • Handled high volume of detailed order activity while meeting service goals and deadlines.
  • Managed a High Volume workload with a deadline driven environment.
  • Processed a high volume of Transfer of Assets requests.
  • Handled high volume inbound/outbound calls.
  • Executed high volume of detailed orders on multiple systems to implement major and unique requests for cutovers.

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44. Customer Information

low Demand
Here's how Customer Information is used in Business Services Representative jobs:
  • Maintained and updated customer information, purchase orders and invoices.
  • Administered and scheduled training courses ensuring accurate customer information, verified financial approval, and acted as a liaison with instructors.
  • Responded for ongoing relationship with clients to maintain accurate and updated customer information as necessary to maintain accurate risk ratings.
  • Handled angry/upset customers, communication skills, computer skills, handled secure customer information, multitasking speaking with customers with computer work
  • Calculated manually and process billing adjustment amounts needed for various transactions including all adjustments beyond the scope of customer information systems.
  • Audited billing exceptions and non-validations by customer information systems (including questionable meter readings or accounts with non-billable status).

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45. Patient Accounts

low Demand
Here's how Patient Accounts is used in Business Services Representative jobs:
  • Posted payments to patient accounts and documented activities using correct terminology.
  • Registered and updated patient accounts and insurance information.
  • Worked as part of a team posting medical insurance payments to patient accounts.
  • Researched & resolved patient accounts.
  • Provided expert, timely support, with regard to patient accounts, to multi-providers in a fast paced clinical environment.
  • Conducted quality assurance checks on patient accounts and led pre-shift meetings to ensure continuity of care.
  • Adjusted patient accounts to properly reflect the collectable balance.

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46. Account Maintenance

low Demand
Here's how Account Maintenance is used in Business Services Representative jobs:
  • Provided customers with account activity, transaction information and performing account maintenance.
  • Performed bill analysis, bill verification and account maintenance.
  • Performed account maintenance including: processing credit applications and investigating declined credit applications and provided conflict resolution for unsatisfied customers.
  • Complied with regulatory requirements and account maintenance, in order to eliminate and minimize capital charge exposure daily.
  • Processed a variety of banking transactions accurately, balanced cash drawer and performed customer account maintenance.
  • Performed account maintenance daily and verified endorsements on large dollar checks to notify customers of discrepancies.

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47. Service Orders

low Demand
Here's how Service Orders is used in Business Services Representative jobs:
  • Negotiated and processed service orders.
  • Performed call center duties, answered phones, put in service orders and trouble tickets for PCS and ISP customers.
  • Provisioned service orders for installation, disconnects and changes of new or existing communications systems and services.
  • Used BOSS, SORD, PREMIS and Application Processing to type and issue all service orders.
  • Processed move in, out, and other service orders as well as updated/maintained account information.
  • Negotiated dates, times and accessed arrangements with resolving customer service orders and trouble reports.
  • Escalated trouble reports and service orders to appropriate outside installers and repair groups.
  • Audited, corrected and upgraded over 24 existing service orders each day.
  • Provided assistance with service issues, service orders, and complaints.
  • Issued service orders related to product and billing matters.
  • Issued service orders for new business lines.
  • Processed proprietarily coded service orders for wholesale business customers.
  • Maintained customer relations directly with Large Business customers pertaining to issuing service orders for telephone, PBX and ComKey services.
  • Provisioned large volume of wholesale business service orders for wireline, wireless, and broadband solutions.

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48. Computer System

low Demand
Here's how Computer System is used in Business Services Representative jobs:
  • Assisted Classified Manager during transition from legacy computer system to Windows-based ad input system.
  • Entered patient and medical data into a computer system for accuracy and efficiency.
  • Certified trainer - Provided training for business service representatives and managers on products, services, billing and computer systems.
  • Piloted Health Quest computer system assisting with testing and training of staff.
  • Played crucial role in setup and implementation of new computer system.
  • Entered, updated, and verified data in multiple computer systems.
  • Processed orders; input data in computer systems.
  • Extracted information and/or updated data using; MEDIPAC, Navinet, PsychConsult, and Bed Board computer systems.
  • Hired, fired, and supervised employees Maintained building, grounds, and computer systems.

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49. Customer Accounts

low Demand
Here's how Customer Accounts is used in Business Services Representative jobs:
  • Opened and maintained customer accounts by recording and updating confidential information into company's database.
  • Processed monetary and non-monetary adjustments to customer accounts.
  • Exhibited technical expertise and professionalism when sought out by peers to resolve complex issues concerning customer accounts.
  • Assisted in preparation of RFP, contracts and provisioning of federal, state and local customer accounts.
  • Maintained the customer accounts and services process of all current and past due insurance policies.
  • Managed customer accounts and executed projects (project management).
  • Opened customer accounts over the phone.
  • Processed work flow service orders in a timely manner and set up new customer accounts.

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20 Most Common Skill For A Business Services Representative

Customer Service18.7%
Insurance Companies6.5%
Job Descriptions6%
Business Service Representative4.4%
Healthcare4%
Technical Support3.5%
Business Development3.2%
External Customers3.1%

Typical Skill-Sets Required For A Business Services Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
18.7%
18.7%
2
2
Insurance Companies
Insurance Companies
6.5%
6.5%
3
3
Job Descriptions
Job Descriptions
6%
6%
4
4
Business Service Representative
Business Service Representative
4.4%
4.4%
5
5
Healthcare
Healthcare
4%
4%
6
6
Technical Support
Technical Support
3.5%
3.5%
7
7
Business Development
Business Development
3.2%
3.2%
8
8
External Customers
External Customers
3.1%
3.1%
9
9
Medical Records
Medical Records
2.8%
2.8%
10
10
Job Orders
Job Orders
2.6%
2.6%
11
11
Job Seekers
Job Seekers
2.4%
2.4%
12
12
Inbound Calls
Inbound Calls
2%
2%
13
13
Patient Registration
Patient Registration
2%
2%
14
14
Hipaa
Hipaa
1.9%
1.9%
15
15
Business Relationships
Business Relationships
1.8%
1.8%
16
16
Payment Arrangements
Payment Arrangements
1.7%
1.7%
17
17
Patient Demographics
Patient Demographics
1.7%
1.7%
18
18
Product Knowledge
Product Knowledge
1.7%
1.7%
19
19
Financial Statements
Financial Statements
1.6%
1.6%
20
20
New Patients
New Patients
1.6%
1.6%
21
21
Recruitment Events
Recruitment Events
1.5%
1.5%
22
22
Job Search
Job Search
1.5%
1.5%
23
23
Patient Care
Patient Care
1.5%
1.5%
24
24
Icd-9
Icd-9
1.5%
1.5%
25
25
Job Placement
Job Placement
1.3%
1.3%
26
26
Comcast
Comcast
1.3%
1.3%
27
27
CPT
CPT
1.2%
1.2%
28
28
Local Employers
Local Employers
1.2%
1.2%
29
29
Internal Departments
Internal Departments
1.2%
1.2%
30
30
Local Businesses
Local Businesses
1.1%
1.1%
31
31
Business Community
Business Community
1.1%
1.1%
32
32
Training Programs
Training Programs
1%
1%
33
33
Customer Billing
Customer Billing
1%
1%
34
34
New Customers
New Customers
1%
1%
35
35
Workforce
Workforce
0.9%
0.9%
36
36
Medicaid
Medicaid
0.8%
0.8%
37
37
Billing Questions
Billing Questions
0.8%
0.8%
38
38
Small Business
Small Business
0.8%
0.8%
39
39
Technical Assistance
Technical Assistance
0.8%
0.8%
40
40
OJT
OJT
0.8%
0.8%
41
41
Business Clients
Business Clients
0.7%
0.7%
42
42
Business Owners
Business Owners
0.6%
0.6%
43
43
High Volume
High Volume
0.6%
0.6%
44
44
Customer Information
Customer Information
0.5%
0.5%
45
45
Patient Accounts
Patient Accounts
0.5%
0.5%
46
46
Account Maintenance
Account Maintenance
0.5%
0.5%
47
47
Service Orders
Service Orders
0.4%
0.4%
48
48
Computer System
Computer System
0.4%
0.4%
49
49
Customer Accounts
Customer Accounts
0.4%
0.4%

86,309 Business Services Representative Jobs

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