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Top 50 Business Solutions Specialist Skills

Below we've compiled a list of the most important skills for a Business Solutions Specialist. We ranked the top skills based on the percentage of Business Solutions Specialist resumes they appeared on. For example, 15.4% of Business Solutions Specialist resumes contained Customer Service as a skill. Let's find out what skills a Business Solutions Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Business Solutions Specialist:

1. Customer Service

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high Demand
Here's how Customer Service is used in Business Solutions Specialist jobs:
  • Impressed and supported customer service by managing the implementation and installation process while meeting aggressive monthly revenue plans.
  • Provide excellent customer service and streamline business operations, and maximizing technology utilization.
  • Offered high-level technical expertise and customer service.
  • Reported accurate inventory and delivery schedule information to manufacturing, sales, transportation, merchants, and customer service staff.
  • Work closely with small/medium business, National Account and Government customers to maintain their accounts in sales and customer service.
  • Assisted as a training assistant for new hires that were new to the customer service department.
  • Provided world class customer service support for business and government accounts up to 15,000 + lines.
  • Provide top-notch customer service and technical support for a variety of D&B solutions.
  • Acted as a service liaison to customers to provide the utmost experience in customer service.
  • Meet monthly sales quotas ranging from net add and renewals to customer service performance.
  • Provided excellent customer service and sale solutions to customers nationwide over the phone daily.
  • Provided customer service and relevant industry knowledge to current consultants and clients.
  • Utilized knowledge of installation, monitoring, break-fix, and customer service
  • Provide small to large businesses exceptional customer service on wireless accounts.
  • Order processor, Customer service phone and online chat.
  • Resolved customer service complaints for existing clients.
  • Perform customer service calls to ensure account maintenance Handle incoming customer service calls from merchants and sales agents.
  • Act as Digicel s ambassador to clients, providing them with the extraordinary customer service on every occasion.
  • Provide highest level of customer service, and answers to customer's needs.
  • Call Center inbound customer service and sales Exceeded sales goals monthly

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1 Customer Service Jobs

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2. Business Solutions

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high Demand
Here's how Business Solutions is used in Business Solutions Specialist jobs:
  • Work with customers to improve customer profitability by providing efficient business solutions process and making menu recommendations to increase customer profitability.
  • Work in coordination with Senior Network Administrator in developing new business solutions.
  • Review account information, identify needs and implement business solutions.
  • Conducted business solutions for switched long distance customers.
  • Promoted to Senior Business Solutions Specialist.
  • Promote and market AT&T's Business Solutions Program to potential customers to generate increased revenue share.
  • Identified and developed technical business solutions for the New Jersey Regional Branch (NJR) and associated agents.
  • Provided training support for all new-hire classes coming into the BSS (Business Solutions Specialist) department.
  • Finished 2nd Quarter #1 in the Nation out of all Business Solutions Specialist.
  • Anticipate customer needs and use a gained trust to offer business solutions.
  • Introduce Business Solutions services to new and repeat employers.
  • Promoted to Business Solutions Specialist (EAS 17).
  • Designed and maintained collections reports to minimize the delinquent accounts in Business Solutions.
  • Promoted from Business Analyst to Business Consultant and Business Solutions Specialist.

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6 Business Solutions Jobs

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3. New Accounts

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high Demand
Here's how New Accounts is used in Business Solutions Specialist jobs:
  • Develop new accounts and grow existing accounts utilizing advanced business selling techniques to obtain desired results.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
  • Generate new leads from existing and new accounts while also promoting renewals of existing contracts.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Presented to clients and implemented new accounts based on this six sigma model.
  • Assist branches with opening new accounts in accordance with established bank procedures.
  • Established new accounts by networking or cold calling.

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4. Technical Support

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high Demand
Here's how Technical Support is used in Business Solutions Specialist jobs:
  • Provide technical support levels 1-2, including, but not limited to, Global Support.
  • Provided superior technical support and account services, while maintaining high net promoter scores.
  • Provide technical support to our business process centers.
  • Call types include, service, sales, tier 1 and tier 2 technical supports.
  • Provide technical support and excellent customer service for 300+ staff by resolving issues in a timely manner.

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1 Technical Support Jobs

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5. Business Customers

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Here's how Business Customers is used in Business Solutions Specialist jobs:
  • Work regularly to decrease customer turnover, solve complex problems and create customized networking and productivity solutions for high-value business customers.
  • Provided the highest quality of communication services to new and existing wireless business customers.
  • Exceeded quarterly targets and provided superior customer service to business customers.
  • Provided strategic solutions for small and medium business customers.
  • Build relationships with business customers inquiring about products.
  • Worked with team in assisting business customers with resolving any issues with their Small and Global business accounts.
  • Account manager for an assigned base of approximately 350 Sprint small and mid-market business customers.
  • Assisted customers via email payments as well as created invoices for our business customers.
  • Prioritize, organize, and manage a database of small business customers.
  • Use SFA/SMB Central to follow up with new and existing business customers.
  • Managed a portfolio of over 500 existing Sprint business customers.
  • Provide Tier 1 tech support over the phone for Dropbox Business customers.

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6. Revenue Growth

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Here's how Revenue Growth is used in Business Solutions Specialist jobs:
  • Developed proposals and presentations for customers with revenue growth potential.

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7. Internal Departments

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Here's how Internal Departments is used in Business Solutions Specialist jobs:
  • Provided resolution in billing, technical, and end-user support by leveraging relationships with all internal departments.
  • Provide training and technical support for various internal departments and external vendors on complete wireless solutions offerings.

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8. Software Upgrades

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9. Verizon

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Here's how Verizon is used in Business Solutions Specialist jobs:
  • Assisted in promoting 10 team members to vertical positions within Verizon Wireless
  • Process Verizon Wireless business orders for devices and mobile solutions.
  • Focused on securing the customer's current relationship with Verizon Wireless and converting a service issue into a sales opportunity.
  • Directed call center staff of 15 FTE aimed at delivering an exceptional customer experience to Verizon South Area B2B clients.
  • Worked with different businesses in the area in order to grow the Verizon Wireless network in the community.
  • Use various computer programs - Outlook, Excel, Word, and proprietary Verizon programs
  • Used my outstandingsales expertise, passion for Verizon technology and customer interaction skills to create the ultimate in-storeexperience.

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10. Customer Base

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Here's how Customer Base is used in Business Solutions Specialist jobs:
  • Cultivated and developed business relationships by keeping in contact with my customer base.
  • Maintained and increased assigned customer base.
  • Used my knowledge to growing my existing customer base.
  • Managed a customer base billing over [ ] providing excellent customer service.

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11. Key Decision Makers

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Here's how Key Decision Makers is used in Business Solutions Specialist jobs:
  • Used negotiating skills to influence key decision makers within businesses when making a sale.

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12. Business Development

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Here's how Business Development is used in Business Solutions Specialist jobs:
  • Recognized as a business development leader to assist with training and mentoring.

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13. Customer Relationships

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Here's how Customer Relationships is used in Business Solutions Specialist jobs:
  • Established customer relationships, both internal and external, while exercising established customer service skills.
  • Managed resources, identified and resolved issues, and ensured proper processes are followed while cultivating long term lucrative customer relationships.
  • Build a network for new customers and expand existing customer relationships.

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14. Troubleshoot

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Here's how Troubleshoot is used in Business Solutions Specialist jobs:
  • Trained new employees on business-to-business (B2B) procedures, troubleshooting, data analysis, and account maintenance.
  • Hosted Voice* TDX Services* Implementation of services* Cross Domain Coordination with different teams* Ports* Call flow* 911 Issues* Troubleshooting
  • Control security, install updates, upgrades, report writing, and troubleshooting.
  • Provide testing support for software builds and fixes, and troubleshooting issues.
  • Assist customers with general account, billing, and troubleshooting issues.
  • Perform base line troubleshooting to resolve customer issues.
  • Performed troubleshooting and problem solving on mobile devices and computers for our clients, including business accounts.

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15. Client Relationships

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Here's how Client Relationships is used in Business Solutions Specialist jobs:
  • Nurtured client relationships in an effort to attain repeat business and additional referrals.
  • Maintained and expanded the company's database of potential prospects through the development of sustainable client relationships.
  • Pursued selling opportunities through prospecting, lead generation, and cold-calling to establish positive client relationships.

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16. Setup

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Here's how Setup is used in Business Solutions Specialist jobs:
  • Worked with all users to insure a company standard was developed and maintained in data setups.
  • Use complex cost analysis techniques to ensure optimal account setup for 15,000 + line accounts.
  • Assisted with the setup team for the Quarterly Prep Rally
  • Performed all network setup on printers and multifunctional devices; including machine setup, end-user driver setup and scanning setup.
  • Establish and maintain vendor relations Setup and maintain new and existing accounts within the various operating systems.

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17. CRM

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Here's how CRM is used in Business Solutions Specialist jobs:
  • Recognized by management team and awarded for exceeding monthly opportunity quotas and maintaining detailed CRM activities.
  • Identified, qualified and closed more than $6 million e-Commerce, CRM and e-Procurement solutions in central region.
  • Maintained contacts (~5,000), accounts (~200), and sales information in the corporate CRM system - Salesforce.com.
  • Create service tickets using Connectwise CRM to assign and escalate to Tier II resources as needed.

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18. Business Requirements

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Here's how Business Requirements is used in Business Solutions Specialist jobs:
  • Ensured functionality is developed in a way that complies with business requirements, established methodologies and practices.
  • Provide effective teaming with other IBM Sales and Technical Sales resources to provide solutions to customer business requirements.
  • Created functional design documents (MD050) for conversion, forms and reports to address business requirements.
  • Identified the process and mapped the business requirements with process flow charts and setup documents.
  • Collaborated with business side to develop and write business requirements/use cases for new projects.
  • Analyzed business processes of US Market Commercial & Consumer line and gathering business requirements for various customers.
  • Created Technical design document (MD070) , BR100 setups to address the business requirements.

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2 Business Requirements Jobs

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19. Necessary Business Processes

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20. Business Owners

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Here's how Business Owners is used in Business Solutions Specialist jobs:
  • Served as liaison between business owners and various government organizations.
  • Work in a call center environment with inbound & outbound calls for Small Business owners.
  • Set financial solutions arrangements with business owners to assist in repaying debt.

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1 Business Owners Jobs

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21. Account Management

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Here's how Account Management is used in Business Solutions Specialist jobs:
  • Account Management: Establish and maintain an effective working relationship with business banking officers and officers at the bank.

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22. Government Accounts

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Here's how Government Accounts is used in Business Solutions Specialist jobs:
  • Provide quality service to major, national and government accounts with complex issues.
  • Maintained Account Hierarchy and Government accounts to ensure proper billing.
  • Manage all MT, WY, and ID government accounts.

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23. Customer Accounts

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Here's how Customer Accounts is used in Business Solutions Specialist jobs:
  • Assist both Business and Premier Relationship Managers with servicing customer accounts.
  • Analyze customer accounts for potential sales and growth opportunities.

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24. ERP

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Here's how ERP is used in Business Solutions Specialist jobs:
  • Developed financial spreadsheets and interpreted financial data in order to properly conduct internal audit reports.
  • Acted as the interpreter between non-technology and technology groups regarding business requirements and system capabilities.
  • Cultivated relationships with high profile Enterprise accounts while developing and executing Microsoft sales solutions.
  • Manage internal and external sales and provisioning transactions related to enterprise accounts.
  • Delivered world-class enterprise management software solutions to businesses in 35+ countries.
  • Identify breaches of culture/values that impact the work environment; interpret and provide guidance on corporate policy.
  • Lead in Strategic upgrades 3G to 4G basic to smart phones and Provide 100 percent ERP.
  • Created training program for NJR Branch Personal Lines Agents on Masterpiece Real Time (MPRT).
  • Maintained a high level of expertise with Microsoft Excel and PowerPoint to ensure efficiency.
  • Execute the Performance/Volume/Load Test through HP Load Runner Controller then Interpret Results 10.
  • Awarded for PowerPoint presentation outlining sales procedures, product benefits and features.
  • Tasked with prospecting Enterprise and Government Accounts through networking
  • Interpret and predict market trends.
  • Provided and maintained sales account management activities within assigned Enterprise accounts leading to excellent customer service proficiencies.
  • interpret (Complaints Division) Executive Administrative Assistant II and Environmental Programs Specialist I Oklahoma Dept.

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1 ERP Jobs

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25. Business Clients

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Here's how Business Clients is used in Business Solutions Specialist jobs:
  • Provide cost-effective telecommunication solutions to business clients aimed at maximizing sales revenue.
  • Assisted small business clients in all aspects of their telecommunications services
  • Provided technical support and device repairs to end users, ranging from educational to business clients.
  • Designed and created new marketing information for general business clients as well as trade show events.

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26. External Customers

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Here's how External Customers is used in Business Solutions Specialist jobs:
  • Provided online support to internal and external customers through account servicing and maintenance for National, Major, and SMB Accounts.
  • Point of contact for the online portal for internal and external customers.
  • Served as liaison between internal and external customers to solidify operational procedures.
  • Support potential external customers via external website on all Rohm & Haas products, careers, and website technical issues.

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27. Sales Goals

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Here's how Sales Goals is used in Business Solutions Specialist jobs:
  • Exceeded or met targeted sales goals in 33 of 36 full months on sales floor.

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28. New Clients

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Here's how New Clients is used in Business Solutions Specialist jobs:
  • Identified over 100 potential new clients and increased revenue by 15% from this cohort.
  • Researched potential new clients, created presentations of our services based on their needs.

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29. Information Technology

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Here's how Information Technology is used in Business Solutions Specialist jobs:
  • Identify business process and data issues needing improvement, translates information technology initiatives into tangible business benefits.

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1 Information Technology Jobs

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30. Account Maintenance

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low Demand
Here's how Account Maintenance is used in Business Solutions Specialist jobs:
  • Account maintenance, specialized account analysis.

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31. HR

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Here's how HR is used in Business Solutions Specialist jobs:
  • Demonstrated ability to solve multiple business problems through the development, implementation and management of strategic, financial and operational processes.
  • Provide efficient and responsive service to customers by maintaining an acceptable level of productivity as measured through established metrics
  • Provided consultation to business executives through needs analyses for financial savings.
  • Provided technology solutions through utilization of organization's products and services.
  • Provide follow-up value technical and functional support throughout the implementations.
  • Manage existing accounts while identifying new sources of opportunities for sales in the SME segment through cold calling and prospecting.
  • Drive strategic and accessory revenue growth for the BGCO through tailored coaching and motivation to meet and exceed sales goals.
  • Managed recruitment cycle, from initial contact with client, through candidate evaluation, to partner follow-up and review.
  • Partnered with Commercial and National account managers to turn over accounts where growth opportunities beyond store thresholds were presented.
  • Identified customer needs, through effective fact finding, and provide a beneficial product solution with assumptive closing.
  • Ensured Microsoft Sales Force complied with Sarbanes-Oxley Legislation when selling customized volume licensing for over three hundred clients.
  • Assisted customers in meeting business and home technology needs through product selection, installation, and consultation.
  • Enhanced company's brand through strategic, effective external communications and proactive media outreach.
  • Trained Business Solutions Specialists, Sales Managers and associates throughout Phoenix and Tucson markets.
  • Increase company profitability through prospecting, cold calling and fostering current client relations.
  • Consult, negotiate and close sales through a customized discovery process.
  • Showed the benefit of selling products and services through commission/team coaching.
  • Analyzed a site synchronization issue and the SAP proposed solution.
  • Solidify extensive relationships through phone and onsite visits with C level executives creating trusting partnerships by acknowledging their business objectives.
  • Implement IT software and document management solutions throughout Fairfield and Westchester counties.

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32. IP

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Here's how IP is used in Business Solutions Specialist jobs:
  • Engaged close working relationships with both Sales and Marketing to ensure integrated messaging and collaboration with various departments across the organization.
  • Participate in software development process and manual and exploratory testing to ensure enhancements are tested and approved before deployment.
  • Administered intranet portals for multiple ServiceMaster franchise brands.
  • Establish Business to Business relationships.
  • Build relationships with both internal and external customers helping to develop the customer support brand and advocate to resolve customer concerns.
  • Complete understanding of complex business structures and the documentary/KYC requirements needed to open the account and/or maintain the relationship.
  • Researched potential business partners, created new relationships with NOVA and Work2Future, and created targeted ads for each.
  • Develop and execute test scripts, document results, and assist with coordinating user acceptance and test activities.
  • Build relationships with employers and understand their needs to provide a concise plan to assist with workforce needs.
  • Partner with the executive leadership team to assist in follow-ups and resolve customer sales issues.
  • Build and maintain relationship with employers seeking assistance in recruiting qualified job seekers.
  • Participate in activities as appropriate to ensure the success of the organization.
  • Design, Build and Test Load Runner scripts, scenarios 7.
  • Resolve and take ownership of complex issues internally and externally.
  • Established strong working relationships with all teams and departments.
  • Assist in the selection of leadership positions.
  • Participated in cross-functional teams for material development, product launch and on-going marketing programs.
  • Guide lower-level technical writers Maintain strategic partnerships
  • Build long lasting relationships that create a referral base * Meet with business owners and build value in company.
  • Participated in pre-implementation study of Guidewire package.

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33. High Volume

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Here's how High Volume is used in Business Solutions Specialist jobs:
  • Worked in high volume call center where multitasking and attention to detail where a standard part of daily operations.

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34. Customer Retention

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Here's how Customer Retention is used in Business Solutions Specialist jobs:
  • Helped develop a managed print services division, increasing revenue and maintaining customer retention while performing client document cost analysis proposals.
  • Developed and implemented marketing strategy, tactics and programs to increase market share and customer retention.

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35. Phone Calls

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Here's how Phone Calls is used in Business Solutions Specialist jobs:
  • Customized excel reports, answered clients emails, and prioritized the different needs of my customers while taking inbound phone calls.

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36. Billing Questions

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Here's how Billing Questions is used in Business Solutions Specialist jobs:
  • Handled customer inquiries, complaints, billing questions and payment extension/service requests.

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37. Special Projects

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Here's how Special Projects is used in Business Solutions Specialist jobs:
  • Work in account audits and special projects.

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38. Potential Customers

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Here's how Potential Customers is used in Business Solutions Specialist jobs:
  • Job entailed supporting inbound calls from existing as well as potential customers relating to business, employee, and consumer accounts.

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39. Emphasis

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Here's how Emphasis is used in Business Solutions Specialist jobs:
  • Collaborate w/Supervisors & Associate Directors to share insights; Emphasis on process improvements.

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40. SME

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Here's how SME is used in Business Solutions Specialist jobs:
  • Conduct needs assessments and prioritization with key leaders of departments to identify system solutions, information, and integration requirements.
  • Coordinated impact assessment meetings and delivered content for timely project implementation.
  • Performed Rate Center assessment using MapInfo to ensure proper TN assignment for e911 serviceability & 911 PSAP testing as needed.
  • Increased profitability of existing client base through needs assessment selling, while minimizing client attrition.
  • Provided administrative and risk assessment reports for the company.
  • Conducted onsite customer assessments to identify needs.
  • Work with both J&J SMEs and ACN Co-SMEs to identify Test data requirements, Testers, and Schedule 3.
  • Work with both J&J SMEs and ACN Co-SMEs to determine usage model, which includes Transaction volumes 2.

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41. Background Checks

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42. Prospective Customers

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Here's how Prospective Customers is used in Business Solutions Specialist jobs:
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Perform pre-sale needs analysis and conduct UltiPro demonstrations, addressing prospective customers HRIS solution expectations.

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43. Business Issues

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Here's how Business Issues is used in Business Solutions Specialist jobs:
  • Researched clients' business issues and goals to offer appropriate solutions.
  • Resolve business issues with phone and internet - help increase revenew by using our products

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44. C-Level

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Here's how C-Level is used in Business Solutions Specialist jobs:
  • Cultivate and maintain C-level business relationships.
  • Planned and supported testing for a C-level dashboard of key performance indicators.

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45. DSL

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46. Local Businesses

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Here's how Local Businesses is used in Business Solutions Specialist jobs:
  • Reached out to local businesses to sell business lines to them at better rates.
  • Conduct Bank at Work seminars with local businesses to gain deposit funds from employees.

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47. Business Systems

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Here's how Business Systems is used in Business Solutions Specialist jobs:
  • Develop and facilitate stakeholder training workshops to promote buy in related to newly established business systems and accountability protocols.
  • Serve as a business systems expert during software development projects.

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48. Oversaw

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49. Small Business

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Here's how Small Business is used in Business Solutions Specialist jobs:
  • Developed and maintained relationships with small business entities.
  • Addressed the cellular and mobile technological needs of consumers, while furthermore building a client base of local small businesses.
  • Manage accounts and offer new services to small businesses pertaining to their current local and long distance service.
  • Account Specialist for high-risk national and small business wireless accounts.
  • Determined best practices for providing assistance to small businesses.

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50. New Ways

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Here's how New Ways is used in Business Solutions Specialist jobs:
  • Provide support to team members, brainstorm new ways to improve processes and provide resources for continued team development.

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Business Solutions Specialist Jobs

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20 Most Common Skills For A Business Solutions Specialist

Customer Service

21.8%

Business Solutions

11.1%

New Accounts

8.8%

Technical Support

8.0%

Business Customers

5.3%

Revenue Growth

4.2%

Internal Departments

4.1%

Software Upgrades

3.7%

Verizon

3.5%

Customer Base

3.5%

Key Decision Makers

3.4%

Business Development

2.8%

Customer Relationships

2.8%

Troubleshoot

2.6%

Client Relationships

2.6%

Setup

2.6%

CRM

2.4%

Business Requirements

2.4%

Necessary Business Processes

2.3%

Business Owners

2.2%
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Typical Skill-Sets Required For A Business Solutions Specialist

Rank Skill
1 Customer Service 15.4%
2 Business Solutions 7.8%
3 New Accounts 6.2%
4 Technical Support 5.6%
5 Business Customers 3.7%
6 Revenue Growth 3.0%
7 Internal Departments 2.9%
8 Software Upgrades 2.6%
9 Verizon 2.5%
10 Customer Base 2.5%
11 Key Decision Makers 2.4%
12 Business Development 2.0%
13 Customer Relationships 2.0%
14 Troubleshoot 1.8%
15 Client Relationships 1.8%
16 Setup 1.8%
17 CRM 1.7%
18 Business Requirements 1.7%
19 Necessary Business Processes 1.6%
20 Business Owners 1.5%
21 Account Management 1.5%
22 Government Accounts 1.4%
23 Customer Accounts 1.4%
24 ERP 1.4%
25 Business Clients 1.3%
26 External Customers 1.3%
27 Sales Goals 1.3%
28 New Clients 1.1%
29 Information Technology 1.1%
30 Account Maintenance 1.0%
31 HR 1.0%
32 IP 1.0%
33 High Volume 1.0%
34 Customer Retention 1.0%
35 Phone Calls 1.0%
36 Billing Questions 0.9%
37 Special Projects 0.9%
38 Potential Customers 0.9%
39 Emphasis 0.9%
40 SME 0.8%
41 Background Checks 0.8%
42 Prospective Customers 0.8%
43 Business Issues 0.8%
44 C-Level 0.8%
45 DSL 0.8%
46 Local Businesses 0.8%
47 Business Systems 0.8%
48 Oversaw 0.7%
49 Small Business 0.7%
50 New Ways 0.7%
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