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Become A Business Support Specialist

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Working As A Business Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $62,805

    Average Salary

What Does A Business Support Specialist Do At United Technologies Corporation

* Manage and ensure compliance to contractual commitments
* Support new customer contract negotiations, sales campaigns, and marketing efforts
* Manage business related service support requirements (purchase order receipt/validation, invoicing / collections, disputes, export control management, reporting, etc.)
* Supplier management
* Develop robust business processes required for day-to-day support of the services
* Support contractual program reviews with Bombardier and customers
* Identify service development opportunities based on new internal requirements, customer MFA, and competitive benchmarking
* Represent the aftermarket in planned coordination meetings with Bombardier
* Identify opportunities to further leverage established or new Global Work Share resources for long term support and anticipated growth of the services
* Support strategic growth opportunities on other airframe platforms

What Does A Business Support Specialist Do At Highmark Health

* Ensures accurate and complete documentation and information on all transfers and admissions into AHN for appropriate order writing and level of care upon entry into the system (with RN support). (45%)
* Implements and organizes downgrades compliantly and per documentation. (10%)
* Investigates concerns for improper billing/coding practices and recommends corrective action, works collaboratively to understand denial/appeal management process and alert edits/rejections. (10%)
* Identifies trends with claim holds and denials and provides communication to all necessary parties. (10%)
* Communicates with all parties in a professional manner to alert of specific problem issues. (10%)
* Ensures confidentiality of all patient accounts by following HIPAA guidelines. (5%)
* Proficient with department software, analytical tools, basic coding and billing knowledge, and revenue cycle operational policies. (5%)
* Performs other duties as assigned or required. (5

What Does A Business Support Specialist Do At Kelly Services

* Supports Warranty Business Process Team
* Implements processes in support of warranty administration needs, utilizing data entry, and administration tools.
* Promotes teamwork and cooperative effort
* Provides internal and external customers with the highest quality of services.
* Understands and applies appropriate quality improvement processes.
* Minimum

What Does A Business Support Specialist Do At Holcim (Us) Inc.

* Understand and enforce health & safety requirements to ensure safety of personnel working at the plant or delivering / receiving materials.
* Identify hazards and manage all risks during the performance of your duties and make recommendation concerning safety and operational improvements.
* Ensure new policies and protocols are trained and implemented within scope of activities.
* Ensure proper usage of systems and tools to correctly follow the agreed upon business process within Business Line and Country
* Ensure end-users have access to training; job aids, formal training materials, scheduled classes (online/in person), webinars
* Ensure that methodology and processes within SAP and other Apps used in Industrial area are aligned (with a degree of standardization)
* Ensure that Support Group is aligned with RBPO and LBPO strategy and priorities
* Provide recommendations for change/enhancement of tools/systems in order to properly achieve compliance with Business Process
* Triage Helpdesk (ServiceNow) Tickets (first line of support after Helpdesk assigns tickets)
* SAP and FLS US Access Requests
* Follow/train and coach end users in Procedures / Processes / Policies
* Identify Training Needs / System changes / new functionality
* Training of Industrial area end users within RMX, Aggregate, Asphalt, Cement and Construction or other business lines as required assist in Projects - business case creation, testing, supporting NASC and business lead projects as necessary
* RELATIONSHIPS WITH OTHER JOBS
* Must have capability to work with other support organizations in a collaborative and timely manner.
* Must maintain excellent working relationships with NASC, HOLCREST and end users, including Business Process Owners.
* Qualifications
* KNOWLEDGE

What Does A Business Support Specialist Do At Woodforest National Bank

* Reviews assigned reports to verify that business account opening documentation has been received, completed and recorded accurately, and filed correctly; modifies and uploads reviewed reports.
* Creates exceptions in an electronic tracking system to log any issues identified such as missing and incorrect documentation and information.
* Monitors department email inboxes and processes received documentation and information submitted for exception resolution.
* Reviews and issues approvals on second chance business account opening requests, signer change requests and electronic business account maintenance requests.
* Records NAICS codes for new business accounts classified as high risk.
* Fields phone calls and emails and provides assistance to branch personnel and customer care regarding business account approvals, account opening procedures, signer changes, and exceptions clearing; references program policy manuals as needed.
* Performs other job related duties or special projects as assigned

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How To Become A Business Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Business Support Specialist jobs

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Business Support Specialist Demographics

Gender

  • Female

    63.0%
  • Male

    35.7%
  • Unknown

    1.3%

Ethnicity

  • White

    80.2%
  • Hispanic or Latino

    9.5%
  • Asian

    8.0%
  • Unknown

    1.7%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    26.7%
  • French

    17.8%
  • Russian

    8.9%
  • Chinese

    6.7%
  • German

    6.7%
  • Mandarin

    4.4%
  • Polish

    4.4%
  • Korean

    4.4%
  • Portuguese

    2.2%
  • Vietnamese

    2.2%
  • Czech

    2.2%
  • Dutch

    2.2%
  • Hindi

    2.2%
  • Latvian

    2.2%
  • Croatian

    2.2%
  • Gujarati

    2.2%
  • Italian

    2.2%
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Business Support Specialist

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Business Support Specialist Education

Business Support Specialist

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Real Business Support Specialist Salaries

Job Title Company Location Start Date Salary
Head of Business Support Skillscloud, Inc. Palo Alto, CA Sep 18, 2014 $107,293
SR. Executive Business Support Specialist Microsoft Corporation Palo Alto, CA Nov 07, 2011 $105,840
Business Support-Sales Specialist Thomson Reuters U.S. Inc. New York, NY Sep 09, 2013 $97,210
Business Support Senior Specialist Sap America, Inc. Newtown, PA Dec 09, 2016 $92,667
Business Support Senior Specialist Sap America, Inc. Newtown, PA Jan 15, 2016 $90,052 -
$117,300
Business Support Specialist EBAY Inc. San Jose, CA Mar 04, 2010 $85,000
Websphere Business Integration Support Administrat Manpower, Inc. Milwaukee, WI Jan 24, 2013 $80,960 -
$101,200
Business Support Specialist Sybase, Inc. Dublin, CA Apr 29, 2013 $80,562
Business Support Senior Specialist Sap America, Inc. Newtown, PA Aug 24, 2013 $75,000
Business Support Specialist Sap America, Inc. Newtown, PA Aug 24, 2016 $72,000
Business Support Specialist Sap America, Inc. Palo Alto, CA Aug 18, 2016 $67,500 -
$114,660
Business Support Specialist Sap America, Inc. Palo Alto, CA Dec 30, 2016 $65,610 -
$111,330
R&M Business Support Specialist Baker Hughes Incorporated Houston, TX Oct 01, 2010 $60,000
Business Support Specialist HSBC Bank USA, N.A. New York, NY Sep 01, 2010 $55,680
Accounting & Business Support Specialist Vitrolife, Inc. Englewood, CO Jun 28, 2012 $55,000
Financial Business Support Specialist Grady Development CO Nov 02, 2010 $51,716

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Top Skills for A Business Support Specialist

QualityCustomerServiceProceduresBusinessSupportDataEntryFinancialDataComplianceEmailPurchaseOrdersPayrollWebInternalDepartmentsPhoneCallsHumanResourcesProjectManagementExpenseReportsTechnicalSupportTroubleTicketsSpecialProjectsBusinessCustomersBusinessProcesses

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Top Business Support Specialist Skills

  1. Quality Customer Service
  2. Procedures
  3. Business Support
You can check out examples of real life uses of top skills on resumes here:
  • Handled the Live Chat function for registration questions to ensure quality customer service one partner at a time.
  • Follow IT outage escalation procedures, ensuring timely escalation and communications of all major/severe outages.
  • Provided business support to 10 members of HIV Life Cycle Team in a global marketing capacity.
  • Coordinate and execute physical inventory counts for 25 warehouses, data entry, investigate and reconcile discrepancies.
  • Managed high volume of complex financial data that required a high volume of accurate data entry and reconciliation

Top Business Support Specialist Employers