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Business support specialist skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jim McClenahan,

Jim McClenahan

Below we've compiled a list of the most critical business support specialist skills. We ranked the top skills for business support specialists based on the percentage of resumes they appeared on. For example, 10.1% of business support specialist resumes contained data entry as a skill. Continue reading to find out what skills a business support specialist needs to be successful in the workplace.

15 business support specialist skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how business support specialists use data entry:

Prepared Contracts for prospective timeshare owners using data entry software.
Reformatted customer database to improve search and data entry capability.

2. Business Support

Business Support is performing a variety of jobs and responsibilities for an office or business. This position requires knowledge of multiple roles and their duties so that assistance can be offered wherever needed. This may include answering phones and greeting clients at the front desk or drafting reports and shorter memos for other staff members.

Here's how business support specialists use business support:

Assisted the Business Support Manager in executing Merchandising and Merchandise planning functions.
Provided global business support for tobacco packaging accounts.

3. Project Management

Here's how business support specialists use project management:

Liaised with business and functional super users during technical project management and high-level business review sessions to roll out regional logistics.
Assisted Sr. BSA in project planning and project management including resource requirements and internal/cost benefit analysis for development effort.

4. Patients

Here's how business support specialists use patients:

Register all patients per registration protocol and collect all documentation needed.
Provided assistance to Patients, Insurance Carriers, and Attorneys while maintaining confidentiality while adhering to the HIPPA laws and regulations.

5. Excellent Organizational

Here's how business support specialists use excellent organizational:

Recognized for my excellent organizational, time management, and written and oral communication skills.
Demonstrated excellent organizational skills and ability to handle multiple tasks while maintaining high levels of both speed and accuracy.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how business support specialists use payroll:

Experience processing payroll, delivering health benefits to employees and providing detailed administrative services to key leaders and executives.
Generated weekly reports for payroll, clinicians, supervisors, quality management, and other reports as appropriate to the branch.

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7. Customer Satisfaction

Here's how business support specialists use customer satisfaction:

Processed assumption of liability requests, maintain billing records, and interfaced with other internal departments to ensure customer satisfaction.
Interact closely with district level management team in reviewing customer care strategies to improve customer satisfaction.

8. Office Equipment

Here's how business support specialists use office equipment:

Utilized office equipment as needed.
Maintained adequate office supplies, stationery maintenance of office equipment, safety and security, and custodial requirements.

9. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how business support specialists use phone calls:

Handle confidential data, filing, travel arrangements, managed calendars, coordinated meetings, screen mail and telephone calls.
Worked closely with ancillary departments to streamline doctors' orders, referrals, and phone calls.

10. Quality Customer Service

Here's how business support specialists use quality customer service:

Trained and supervised staff in providing quality customer service.
Handled the Live Chat function for registration questions to ensure quality customer service one partner at a time.

11. Strong Analytical

Here's how business support specialists use strong analytical:

Excelled within a strong analytical, problem solving, and change management context.
Oil and Gas) Strong analytical skills & strong technical skills.

12. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how business support specialists use human resources:

Provide executive level support for upper management and teams primarily in Human Resources & Global Strategic Account Management.
Act as liaison to Finance, Human Resources, R&D Operations, Strategic Outsourcing and Facilities Management for division.

13. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how business support specialists use problem resolution:

Provided customer service to commercial accounts including problem resolution, document research, document deficiency resolution and customer draw requests.
Maintain communication with internal and external customers in order to achieve problem resolution in a timely and effective manner.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how business support specialists use windows:

Trained users nationwide in the use of Win95 basics and in Resource for Windows.
Experience with computer hardware and both Windows and Mac operating system software.

15. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how business support specialists use salesforce:

Scheduled and entered appointments in SalesForce.
Managed, maintained and closed all projects through CRM Salesforce.

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What skills help Business Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business support specialist resumes?

Jim McClenahan

Director of Career and Corporate Outreach, University of Nevada, Reno

It continues to be a balance of soft skills and technical skills. Perseverance and Grit are things to highlight. Adapting to changing environments is something not advertised, but everyone is looking for with the times we are in. With adapting to change, empathy is very important. For students, employers want to see levels of engagement. A high GPA is not enough. What clubs were you involved in? What part-time jobs did you hold? Finally, technical skills will never go out of style. A little coding is nice, and Excel mastery in any position dealing with data is vital.

What hard/technical skills are most important for business support specialists?

Jim McClenahan

Director of Career and Corporate Outreach, University of Nevada, Reno

Sometimes this is job-dependent. Generically, Excel is the go-to tool for entry-level data analytics. Knowing one coding language, typically Python is a great start if your career ranges into the technical side. Business development and sales are the most demanded skills and experiences with the jobs we see. Not traditionally classified as hard skills, but not really soft, they underly so many things students see in first careers.

What business support specialist skills would you recommend for someone trying to advance their career?

Wayne Counts

Associate Dean, The University of Texas Permian Basin

Accounting is a field where there is almost always a demand. Regardless of whether a business is booming or in decline, someone has to keep track of it and report it. With the steady increase in the public sector, there is always an increased demand to make sure the taxpayers are getting what they are paying for, so assurance services seem to keep rising in demand.

What type of skills will young business support specialists need?

Wayne Fletcher

Associate Professor, California Baptist University

Interestingly, as you speak to employers, this has not changed over the last 20+ years. I had a conversation with my advisory board last week and discussed this question. Employers, generally speaking, are seeking students with good soft skills. By soft skills, I am referring to the ability to effectively communicate across different mediums, the ability to critically think through situations, and the ability to demonstrate self and situational awareness (emotional intelligence).

However, additional elements our advisory board identifies are personal integrity and decision making from an ethical perspective. Employers expect that an accounting major, or a finance major, or (fill in the blank) will possess the knowledge and technical competencies to perform entry-level professional work. And, if a graduate is smart, they can be trained to work in a specific business. However, soft skills take a long time to develop - and employers often don't believe they have the time or capability to focus on that specific aspect of new employee development.

What technical skills for a business support specialist stand out to employers?

Susan Epstein

Clinical Professor, Drexel University

Technology-based skills such as software proficiency and data analysis are important in today's business environment, but obviously this will vary by industry and even job specifications. On the other hand, soft skills transcend job and industry. Strong interpersonal skills (including listening, often a weakness in our communication skill set), critical thinking, and time management make strong leaders and equally strong followers.

What soft skills should all business support specialists possess?

Ozgur Araz Ph.D.

Associate Professor, Supply Chain Management & Analytics, University of Nebraska- Lincoln

Collaborative management and leadership skills are most important.

Do you want to know more?

List of business support specialist skills to add to your resume

The most important skills for a business support specialist resume and required skills for a business support specialist to have include:

Data Entry
Business Support
Project Management
Patients
Excellent Organizational
Payroll
Customer Satisfaction
Office Equipment
Phone Calls
Quality Customer Service
Strong Analytical
Human Resources
Problem Resolution
Windows
Salesforce
Financial Reports

SQL
Business Process
Travel Arrangements
SharePoint
Process Improvement
Data Analysis
Expense Reports
Customer Inquiries
Issue Resolution
Customer Support
Administrative Tasks
ERP
Software Applications
Technical Issues
Account Maintenance
Training Materials

Troubleshoot
Customer Issues
Sprint
Customer Accounts
Conference Calls
IP
Customer Complaints
POS
Billing Issues
SME
Business Accounts
Technical Troubleshooting
VoIP
Billing Inquiries
PeopleSoft
Financial Data

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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