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Business system administrator skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Wayne Counts,

Wayne Fletcher

Below we've compiled a list of the most critical business system administrator skills. We ranked the top skills for business system administrators based on the percentage of resumes they appeared on. For example, 14.7% of business system administrator resumes contained business systems as a skill. Continue reading to find out what skills a business system administrator needs to be successful in the workplace.

15 business system administrator skills for your resume and career

1. Business Systems

Here's how business system administrators use business systems:

Mastered business system administration functions to maintain and ensure user access to internal system applications.
Assisted management in the design and implementation of business systems to support operations.

2. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how business system administrators use salesforce:

Provided the security and visibility of data through roles and profiles and gave premier support to the different Salesforce users.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how business system administrators use crm:

Determined the customer relationship management (CRM) process and allocated the necessary resources for smooth functioning of the procedures.
Configured, tested, and implemented Sales-I CRM for Office Supply Division and Dynamics CRM for Document Management Division.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how business system administrators use troubleshoot:

Helped troubleshoot all network connectivity issues as well as helped with upgrading our network capabilities.
Maintain, support and troubleshoot all field devices including Micros Point of Sale hardware.

5. Data Analysis

Here's how business system administrators use data analysis:

Developed a computer-based contract financial monitoring and EVMS data analysis and tailored data items for EVMS and other activities.
Provide data analysis during Requirements/Design phase that impact scope and delivery.

6. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how business system administrators use business process:

Mapped out existing business processes and providing system-based solutions that increase efficiency and reduce operating costs.
Challenge current business processes for improvement potential; capacity savings realized post implementation.

7. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how business system administrators use erp:

Managed six programmers and programming functions in support of the integrated ERP and financial systems completing projects within required time frame.
Provided custom reports and end-user training and support on ERP to the manufacturing, sales, finance and production control departments.

8. BI

Here's how business system administrators use bi:

Helped Lead a Team of 12 BI Developers to prioritize projects and meets business demands in relation to the budget constraints.
Support both Business & Technical Users on all the BI Systems platforms.

9. SharePoint

Here's how business system administrators use sharepoint:

Trained new SharePoint team members * Developed SharePoint training documents and authored monthly SharePoint newsletter
Used SharePoint to update and store documents for the Facilities and Technology team during the new client integration.

10. Data Integrity

Data integrity denotes the consistency or accuracy validation of data in the whole lifecycle of data. It ensures the security of traceability and search-ability of all data in a person's device to the source.

Here's how business system administrators use data integrity:

Developed, establishes and implements new policies and performance measures for data entry, ownership and accountability for data integrity.
Provide recommendations to address and resolve business issues while maintaining data integrity within the application.

11. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how business system administrators use technical support:

Provided technical support and assistance to multiple project teams while supporting mission critical service applications in a highly complex environment.
Coached technical support staff on support ticket handling, customer service expectations, and various department needs.

12. SQL Server

Here's how business system administrators use sql server:

Designed and implemented High Availability solutions for SQL Server such as Log Shipping and Database Mirroring.
Worked on multiple applications troubleshooting database issues using SQL Server 2008.

13. Production Environment

The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.

Here's how business system administrators use production environment:

Implement changes to production environments and play an active role in designing and maintaining change control systems.
Support development Team by performing migrations of developed/customized PeopleSoft objects from Development to Test, SIT and Production Environments.

14. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how business system administrators use disaster recovery:

Performed complete end to end disaster recovery tests, re-creating customer environment in a separate location.
Developed and maintained a High Availability solution and Disaster Recovery system and managed testing.

15. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how business system administrators use management system:

Introduced and trained all management personnel in new Labor Management Systems
Revamped knowledge management system through content management and publishing discipline.

What skills help Business System Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What business system administrator skills would you recommend for someone trying to advance their career?

Wayne Counts

Associate Dean, The University of Texas Permian Basin

Accounting is a field where there is almost always a demand. Regardless of whether a business is booming or in decline, someone has to keep track of it and report it. With the steady increase in the public sector, there is always an increased demand to make sure the taxpayers are getting what they are paying for, so assurance services seem to keep rising in demand.

What type of skills will young business system administrators need?

Wayne Fletcher

Associate Professor, California Baptist University

Interestingly, as you speak to employers, this has not changed over the last 20+ years. I had a conversation with my advisory board last week and discussed this question. Employers, generally speaking, are seeking students with good soft skills. By soft skills, I am referring to the ability to effectively communicate across different mediums, the ability to critically think through situations, and the ability to demonstrate self and situational awareness (emotional intelligence).

However, additional elements our advisory board identifies are personal integrity and decision making from an ethical perspective. Employers expect that an accounting major, or a finance major, or (fill in the blank) will possess the knowledge and technical competencies to perform entry-level professional work. And, if a graduate is smart, they can be trained to work in a specific business. However, soft skills take a long time to develop - and employers often don't believe they have the time or capability to focus on that specific aspect of new employee development.

What hard/technical skills are most important for business system administrators?

Jason Caudill Ph.D.

Professor of Business, King University

The number one technical skill for today's professionals is the ability to learn new systems. Regardless of expertise in a particular platform, there are going to be updates and changes, and different companies will likely be on different major platforms to perform the same functions. A strong foundation of technical skills in communications software, spreadsheets, and cloud applications will give someone the foundation they need to function in most modern workplaces, but the real skill is being able to translate that understanding of the architecture to multiple platforms so they can manage change.

Do you want to know more?

List of business system administrator skills to add to your resume

The most important skills for a business system administrator resume and required skills for a business system administrator to have include:

Business Systems
Salesforce
CRM
Troubleshoot
Data Analysis
Business Process
ERP
BI
SharePoint
Data Integrity
Technical Support
SQL Server
Production Environment
Disaster Recovery
Management System
Data Entry

Problem Resolution
End User Support
Ongoing Support
Test Cases
Business Analysis
PC
User Acceptance
Payroll
System Enhancements
Training Materials
Apex
Windows Server
PeopleSoft
Confluence
Application Support
Java

ETL
Hyperion
QA
Office Applications
HTML
Linux
Technical Issues
XML
SOX
UAT
Treasury
Technical Specifications
Software Support
EDI
Business Objectives
User Community

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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