What does a business system administrator do?
In the information technology industry, a business system administrator is in charge of installing and maintaining an organization's information technology infrastructure and systems. Their duties usually entail configuring software and hardware, managing servers and systems, performing upgrades, troubleshooting issues, and implementing solutions against problem areas. They also have managerial responsibilities such as overseeing staff performance, setting objectives and guidelines, liaising with internal and external parties, and monitoring operations, solving issues and concerns if any arise. Moreover, a business system administrator leads and encourages staff to reach goals while implementing data security policies.
Business system administrator responsibilities
Here are examples of responsibilities from real business system administrator resumes:
- Manage department's communication plan, team SharePoint sites, and events.
- Manage integrated network connectivity, reporting, and troubleshooting including switch, router, and firewall connectivity to increase system stability.
- Coordinate, troubleshoot, and maintain EDI system.
- Assist employees with software questions and troubleshoot problems as needed.
- Maintain general ledger, accounts payable, accounts receivable and payroll.
- Provide international user support for PC desktop, hardware and network connectivity issues.
- Validate PLC and production label printers, PC's, thin clients and citrix servers.
- Work with various SAN vendors for future projects and any support issues that may arise.
- Provide SharePoint consulting, mentoring and training to the business units, reaching hundreds of associates.
- Maintain all departmental personnel files, require faculty credentials and handle data require in the HSC PeopleSoft HCM system.
- Provide the security and visibility of data through roles and profiles and give premier support to the different Salesforce users.
- Determine the customer relationship management (CRM) process and allocate the necessary resources for smooth functioning of the procedures.
- Provide custom reports and end-user training and support on ERP to the manufacturing, sales, finance and production control departments.
- Lead Salesforce conversations and trainings for all interest participants.
- Perform SAN administration and participate in data center migrations.
Business system administrator skills and personality traits
We calculated that 15% of Business System Administrators are proficient in Business Systems, Salesforce, and CRM. They’re also known for soft skills such as Problem-solving skills, Analytical skills, and Communication skills.
We break down the percentage of Business System Administrators that have these skills listed on their resume here:
- Business Systems, 15%
Mastered business system administration functions to maintain and ensure user access to internal system applications.
- Salesforce, 5%
Provided the security and visibility of data through roles and profiles and gave premier support to the different Salesforce users.
- CRM, 4%
Determined the customer relationship management (CRM) process and allocated the necessary resources for smooth functioning of the procedures.
- Troubleshoot, 4%
Helped troubleshoot all network connectivity issues as well as helped with upgrading our network capabilities.
- Data Analysis, 4%
Developed a computer-based contract financial monitoring and EVMS data analysis and tailored data items for EVMS and other activities.
- Business Process, 4%
Mapped out existing business processes and providing system-based solutions that increase efficiency and reduce operating costs.
Most business system administrators use their skills in "business systems," "salesforce," and "crm" to do their jobs. You can find more detail on essential business system administrator responsibilities here:
Problem-solving skills. One of the key soft skills for a business system administrator to have is problem-solving skills. You can see how this relates to what business system administrators do because "administrators must quickly resolve problems that arise with computer networks." Additionally, a business system administrator resume shows how business system administrators use problem-solving skills: "determine solutions to business software/hardware system problems using primary erp and third party modules. "
Analytical skills. Another essential skill to perform business system administrator duties is analytical skills. Business system administrators responsibilities require that "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Business system administrators also use analytical skills in their role according to a real resume snippet: "performed functional analysis, requirements, definition, and erp module configuration and testing. "
Communication skills. This is an important skill for business system administrators to perform their duties. For an example of how business system administrator responsibilities depend on this skill, consider that "administrators must describe problems and their solutions to non-it workers." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a business system administrator: "managed department's communication plan, team sharepoint sites, and events. ".
The three companies that hire the most business system administrators are:
- Banner Bank3 business system administrators jobs
- Black Hills2 business system administrators jobs
- Medical Mutual2 business system administrators jobs
Compare different business system administrators
Business system administrator vs. Contractor-business analyst
A contractor-business analyst is responsible for analyzing business processes and strategizing on efficient project management techniques to enhance productivity goals and achieve maximum performance. Contractor-business analysts conduct data and statistical analysis to determine areas of improvement and identify business opportunities that would generate more revenue resources and increase profits. They also review client accounts, measure sales performance, and design solutions by utilizing various software applications and system tools. A contractor-business analyst advises the management of necessary training for the staff to enhance services and close more business partnerships.
While similarities exist, there are also some differences between business system administrators and contractor-business analyst. For instance, business system administrator responsibilities require skills such as "business systems," "salesforce," "crm," and "troubleshoot." Whereas a contractor-business analyst is skilled in "project management," "visio," "financial analysis," and "user stories." This is part of what separates the two careers.
The education levels that contractor-business analysts earn slightly differ from business system administrators. In particular, contractor-business analysts are 5.0% more likely to graduate with a Master's Degree than a business system administrator. Additionally, they're 1.3% more likely to earn a Doctoral Degree.Business system administrator vs. Network/server administrator
A Network Administrator ensures an organizations' network is operational and up to date. They solve problems that arise within computer networks, maintaining computer networks, interacting with clients, and consulting with them to determine their system requirements.
Each career also uses different skills, according to real business system administrator resumes. While business system administrator responsibilities can utilize skills like "business systems," "salesforce," "crm," and "data analysis," network/server administrators use skills like "customer service," "dns," "powershell," and "server administration."
On average, network/server administrators earn a lower salary than business system administrators. Some industries support higher salaries in each profession. Interestingly enough, network/server administrators earn the most pay in the manufacturing industry with an average salary of $84,609. Whereas business system administrators have higher pay in the finance industry, with an average salary of $108,878.Average education levels between the two professions vary. Network/server administrators tend to reach lower levels of education than business system administrators. In fact, they're 6.2% less likely to graduate with a Master's Degree and 1.3% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for business system administrators in the next 3-5 years?
David Groshoff
Business system administrator vs. Storage administrator
A storage administrator is typically in charge of managing and storing company data, ensuring its safety and accuracy. Their responsibilities typically revolve around devising strategies for data storage, developing and installing storage systems and back-ups, identifying errors and inconsistencies, troubleshooting, and performing regular maintenance checks to ensure the efficiency and security of storage systems. Furthermore, as a storage administrator, it is essential to produce progress reports and maintain records of all transactions, all while implementing the company's policies and regulations.
The required skills of the two careers differ considerably. For example, business system administrators are more likely to have skills like "business systems," "salesforce," "crm," and "data analysis." But a storage administrator is more likely to have skills like "switches," "nas," "isilon," and "vnx."
Storage administrators make a very good living in the health care industry with an average annual salary of $105,117. On the other hand, business system administrators are paid the highest salary in the finance industry, with average annual pay of $108,878.When it comes to education, storage administrators tend to earn similar degree levels compared to business system administrators. In fact, they're 1.4% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Business system administrator vs. Program administrator
Program administrators are responsible for planning, directing, and coordinating their organization's program or service. Their duties and responsibilities may vary depending on the industry they work at, such as educational, community, and social services. Among these duties are selecting and supervising the staff to manage a certain program or project, managing the program's budget, and evaluating the success of a program. To become successful in this role, a program administrator must have in-depth knowledge of project management disciplines, leadership skills, and decision-making and problem-solving skills.
Types of business system administrator
Updated January 8, 2025
