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Business systems manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Rutherford Johnson Ph.D.,
Jason Imbrogno Ph.D.
Below we've compiled a list of the most critical business systems manager skills. We ranked the top skills for business systems managers based on the percentage of resumes they appeared on. For example, 16.4% of business systems manager resumes contained business systems as a skill. Continue reading to find out what skills a business systems manager needs to be successful in the workplace.

15 business systems manager skills for your resume and career

1. Business Systems

Here's how business systems managers use business systems:
  • Resume the Business Systems Manager's position after Australia assignment to oversee company wide Business Systems Design, Development and Implementation.
  • Project Manager/Liaison for the Business Systems Technology group: collaborated with multiple internal business departments to provide department specific application requirements.

2. Project Management

Here's how business systems managers use project management:
  • Configured, customized and implemented an integrated accounting, project management and service management system for affiliated SME service company.
  • Project management activities including business case development, risk identification and mitigation, resource and budget allocation.

3. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how business systems managers use salesforce:
  • Improved departmental processes by syncing data between company product database and Salesforce.com.
  • Developed long term strategy for user adoption, CPQ, and Salesforce Communities enhancements.

4. Business Processes

Here's how business systems managers use business processes:
  • Directed a Supply Chain Management project responsible for reviewing current business processes and making recommendations for process improvements and cost reductions.
  • Worked with business and engineering clients to develop requirements for business processes and data transmissions between the office and manufacturing networks.

5. Process Improvement

Here's how business systems managers use process improvement:
  • Managed deployment and integration of lean quality and process improvement programs in office and administrative functions across major business groups world-wide.
  • Apply operational improvement tools to identify key problem drivers/root causes and achieve business process improvement.

6. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how business systems managers use crm:
  • Implemented Microsoft Dynamics CRM Sales Pipeline, Customer Service and Marketing Campaigns in 16 business units in EMEA and US.
  • Major Tasks included Clinical Data Capture & Clinical Trials Applications Sales, Service & Marketing CRM and Regulated Applications.

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7. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how business systems managers use erp:
  • Created an automated purchase order transmission system integrating vendors into ERP, resulting in lowered costs and more efficient resource utilization.
  • Implemented international company structure in ERP with consolidation to support company global infrastructure.

8. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how business systems managers use continuous improvement:
  • Trained user representatives in business flow analysis to support Continuous Improvement when returning to their respective departments.
  • Maintain focus on continuous improvement through researching and sourcing innovative, cost efficient business solutions.

9. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how business systems managers use hr:
  • Reduced unemployment compensation payments by initiating new HR procedures.
  • Managed all functional and integration requirements as well as maintenance of all Financial/Accounting and HR Information Systems (HRIS).

10. Business Stakeholders

Here's how business systems managers use business stakeholders:
  • Engaged business stakeholders to holistically prioritize project opportunities including negotiating trade-off considerations.
  • Worked closely with business stakeholders and system matter expert to correctly identify their requirements and ensured the design satisfies the requirements.

11. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how business systems managers use management system:
  • Redesigned Hospital Information Management System enabling 500 sales representatives across 70 cites to collect consumption-based information to drive market penetration.
  • Develop project portfolio management system combining all IT activities into a single system allowing for better collaboration between resources.

12. Direct Reports

Here's how business systems managers use direct reports:
  • Managed 3 direct reports and oversaw 12+ associates / contractors who created and delivered data, documentation, training and testing.
  • Managed multiple projects of various sizes and complexity with direct reports, including vendors and functional teams.

13. SOX

Here's how business systems managers use sox:
  • Improved the SOX process by standardizing the processes within one application for all business units.
  • Worked with Oversight software to design SOX related exception criteria programs and alerts.

14. SharePoint

Here's how business systems managers use sharepoint:
  • Supported design, development and content management of departmental SharePoint sites.
  • Defined, developed and maintain SharePoint governance.

15. BI

Here's how business systems managers use bi:
  • Managed Financial Systems Group staff and vendors responsible for all Oracle Hyperion BI tools (Essbase, Planning, Reporting).
  • Gathered requirements for development and customization of several reports using Oracle BI Publisher.
top-skills

What skills help Business Systems Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business systems manager resumes?

Rutherford Johnson Ph.D.Rutherford Johnson Ph.D. LinkedIn profile

Lecturer, University of Minnesota Crookston

Well, familiarity and proficiency with the technology I just described is now important. I also always promote language as a highly valuable skill -- and if you are working internationally, even remotely, it is a definite skill that makes you stand out. Even though English is now the main international language, do not just rely on that if that is your main language. Knowing the language of your clients, for example, even just a little of it, can pay off and make you get noticed. It also helps you understand the culture and people of that country a lot better.

What soft skills should all business systems managers possess?

Jason Imbrogno Ph.D.

Associate Professor, University of North Alabama

Communication for sure, especially knowing how to write and present well.

What business systems manager skills would you recommend for someone trying to advance their career?

Jennifer Coupland

Clinical Professor of Marketing, Pennsylvania State University

Anticipate what is needed and demonstrate your worth.

What type of skills will young business systems managers need?

Missy GutkowskiMissy Gutkowski LinkedIn profile

Assistant Dean, Bucknell University

As remote and flexible work continues to penetrate industries across the country, daily office check-in conversations and hallway chatter are rare. New employees should be prepared to bring to the table analytical skills to gather, review, and synthesize information for further review, clarification, and report outs.

New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers. Quickly learning the communication preferences and style of a supervisor and organization will set a new employee up for success in any industry.

What hard/technical skills are most important for business systems managers?

Andreas Udbye Ph.D.

Associate Professor, University Of Puget Sound

Job listings in supply chain management will typically list more technical skills than what can realistically be possessed by one person (SQL, Python, ERP, project management, etc.), but at a minimum, an applicant needs strong spreadsheet skills and at least some exposure to database management.
Do you want to know more?
Read more about what experts have to say about business systems manager

List of business systems manager skills to add to your resume

Business systems manager skills

The most important skills for a business systems manager resume and required skills for a business systems manager to have include:

  • Business Systems
  • Project Management
  • Salesforce
  • Business Processes
  • Process Improvement
  • CRM
  • ERP
  • Continuous Improvement
  • HR
  • Business Stakeholders
  • Management System
  • Direct Reports
  • SOX
  • SharePoint
  • BI
  • Business Objectives
  • Data Analysis
  • Sigma
  • User Acceptance
  • Business Operations
  • Business Analysis
  • Application Development
  • SDLC
  • KPI
  • Data Warehouse
  • Payroll
  • Value Stream
  • PMO
  • External Vendors
  • SQL Server
  • Lean Six Sigma
  • System Enhancements
  • Technical Support
  • UAT
  • Business Analysts
  • Shared Services
  • System Changes
  • PC
  • Data Integrity
  • Employee Development
  • SME
  • Software Applications
  • User Training
  • EDI
  • ETL
  • Vendor Relationships
  • Performance Metrics
  • RFP
  • ROI

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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