What does a business systems manager do?
A business systems manager is responsible for monitoring the organization's technical solutions to support business operations and minimize the complexities of operational processes. Business systems managers maintain the security and stability of the information systems by conducting regular diagnostic tests and ensuring that the performance meets the quality standards and requirements. They also lead the business technology team in designing system networks and collaborate process improvement techniques to identify process gaps and evaluate the efficiency of control procedures.
Business systems manager responsibilities
Here are examples of responsibilities from real business systems manager resumes:
- Manage issues/enhancements tracking database and quality assurance to organize project issues and needs.
- Manage the development, implementation and maintenance of radiology and business application systems.
- Lead projects with responsibilities for the architecture, implementation and administration of data warehouse and repository technical environments.
- Lead several initiatives involving internal/external GIS technologies linking digital cartographic and mapping systems with development and integration projects.
- Propose, plan and implement and on-shore/off-shore ERP infrastructure support structure.
- Analyze business operations, integrate ERP systems and software applications, and make technology recommendations to key executives.
- Direct the implementation of the STR POS and Richter merchandising system.
- Develop dynamic store procedures to generate HTML pages for the corporate web site.
- Coordinate business review and approval of all SDLC documents throughout the project life cycle.
- Work with cross-functional teams to develop a CRM tool in-house and implement program to re-engineer processes.
- Negotiate initial contracts with vendors, reconcile $1.5M in outstanding fiscal obligations which save DoD $100K.
- Collaborate with directors to integrate the presentation, proposal, and forecasting applications enhance for CRM tracking and reporting.
- Establish the program delivery office responsible for planning and governance of all infrastructure investments.
- Introduce and implement gray-box testing methodology resulting in more collaborative and intelligent QA approach.
- Assist developers/application architects with debugging, profiling, and troubleshooting Java EE/J2EE middleware applications through java diagnostic tools.
Business systems manager skills and personality traits
We calculated that 16% of Business Systems Managers are proficient in Business Systems, Project Management, and Salesforce. They’re also known for soft skills such as Business skills, Organizational skills, and Leadership skills.
We break down the percentage of Business Systems Managers that have these skills listed on their resume here:
- Business Systems, 16%
Resume the Business Systems Manager's position after Australia assignment to oversee company wide Business Systems Design, Development and Implementation.
- Project Management, 10%
Configured, customized and implemented an integrated accounting, project management and service management system for affiliated SME service company.
- Salesforce, 6%
Improved departmental processes by syncing data between company product database and Salesforce.com.
- Business Processes, 5%
Directed a Supply Chain Management project responsible for reviewing current business processes and making recommendations for process improvements and cost reductions.
- Process Improvement, 5%
Managed deployment and integration of lean quality and process improvement programs in office and administrative functions across major business groups world-wide.
- CRM, 4%
Implemented Microsoft Dynamics CRM Sales Pipeline, Customer Service and Marketing Campaigns in 16 business units in EMEA and US.
Most business systems managers use their skills in "business systems," "project management," and "salesforce" to do their jobs. You can find more detail on essential business systems manager responsibilities here:
Business skills. One of the key soft skills for a business systems manager to have is business skills. You can see how this relates to what business systems managers do because "it managers must develop and implement strategic plans to reach the goals of their organizations." Additionally, a business systems manager resume shows how business systems managers use business skills: "led enterprise resource planning (erp) implementation project as business representative, including mapping current and future state production processes. "
Organizational skills. Another soft skill that's essential for fulfilling business systems manager duties is organizational skills. The role rewards competence in this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." According to a business systems manager resume, here's how business systems managers can utilize organizational skills in their job responsibilities: "possess an in-depth knowledge of sap modules personnel assignment, organizational management and learning management system. "
Leadership skills. This is an important skill for business systems managers to perform their duties. For an example of how business systems manager responsibilities depend on this skill, consider that "it managers must lead and motivate it teams or departments so that workers are efficient and effective." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a business systems manager: "provided executive leadership for successful delivery of projects within sales, marketing, finance, and hr business functions. ".
Analytical skills. For certain business systems manager responsibilities to be completed, the job requires competence in "analytical skills." The day-to-day duties of a business systems manager rely on this skill, as "it managers must analyze problems and consider and select the best ways to solve them." For example, this snippet was taken directly from a resume about how this skill applies to what business systems managers do: "analyzed business operations, integrated erp systems and software applications, and made technology recommendations to key executives. "
Communication skills. A commonly-found skill in business systems manager job descriptions, "communication skills" is essential to what business systems managers do. Business systems manager responsibilities rely on this skill because "it managers must explain their work to top executives and give clear instructions to their subordinates." You can also see how business systems manager duties rely on communication skills in this resume example: "led the business analysis, problem resolution, and project management for 13 state government telecommunications contracts. "
The three companies that hire the most business systems managers are:
- Wells Fargo11 business systems managers jobs
- Herman Miller
5 business systems managers jobs
- Raytheon Technologies5 business systems managers jobs
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Compare different business systems managers
Business systems manager vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
These skill sets are where the common ground ends though. The responsibilities of a business systems manager are more likely to require skills like "business systems," "project management," "salesforce," and "business processes." On the other hand, a job as a manager requires skills like "customer service," "food safety," "financial statements," and "management." As you can see, what employees do in each career varies considerably.
Managers earn the highest salaries when working in the finance industry, with an average yearly salary of $71,781. On the other hand, business systems managers are paid more in the media industry with an average salary of $137,719.managers tend to reach lower levels of education than business systems managers. In fact, managers are 8.6% less likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.Business systems manager vs. Application manager
An application manager is in charge of overseeing software applications and systems within a company, ensuring efficiency and quality. Typically, their responsibilities revolve around conducting research and analysis to identify company needs, assessing existing applications to determine their strengths and weaknesses, and implementing solutions to optimize the quality of services. They may also conduct regular maintenance checks to ensure the efficiency of applications, performing corrective measures when necessary. Furthermore, as an application manager, it is essential to coordinate with the information technology staff, encouraging them to reach goals and new heights.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that business systems manager responsibilities requires skills like "business systems," "salesforce," "continuous improvement," and "business stakeholders." But an application manager might use other skills in their typical duties, such as, "customer service," "architecture," "infrastructure," and "software development."
Application managers earn a lower average salary than business systems managers. But application managers earn the highest pay in the finance industry, with an average salary of $127,447. Additionally, business systems managers earn the highest salaries in the media with average pay of $137,719 annually.In general, application managers achieve similar levels of education than business systems managers. They're 0.2% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for business systems managers in the next 3-5 years?
Dr. Diana Jones
Chair, Department of Kinesiology, Anderson University
Business systems manager vs. Business operations analyst
A business operations analyst is an individual who identifies and solves issues related to the performance of the business operations. Together with the management and engineering departments, business operations analysts must analyze and review a vast amount of data to identify business opportunities. They must provide recommendations and updated policies so that they can improve the company's business performance. Business operations analysts are also required to create monthly reports and present them to upper management on their key findings and assessments.
The required skills of the two careers differ considerably. For example, business systems managers are more likely to have skills like "business systems," "continuous improvement," "business stakeholders," and "management system." But a business operations analyst is more likely to have skills like "provide management," "analyze data," "operational efficiency," and "power bi."
Business operations analysts make a very good living in the technology industry with an average annual salary of $69,138. On the other hand, business systems managers are paid the highest salary in the media industry, with average annual pay of $137,719.When it comes to education, business operations analysts tend to earn similar degree levels compared to business systems managers. In fact, they're 1.0% less likely to earn a Master's Degree, and 0.6% less likely to graduate with a Doctoral Degree.Business systems manager vs. Data manager
A data manager is responsible for monitoring the efficiency of the company's technology systems and network infrastructures. Data managers ensure the safety and security of the databases to avoid unauthorized access that may pose risks for business operations. They assist the technology team in developing data management protocols and smooth navigation of the network systems. A data manager must have excellent knowledge of the technology industry, as well as having a strong command on system codes and programming languages, to immediately identify inconsistencies, and perform troubleshooting to fix these discrepancies.
Types of business systems manager
Updated January 8, 2025
