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Top 50 Business Team Leader Skills

Below we've compiled a list of the most important skills for a Business Team Leader. We ranked the top skills based on the percentage of Business Team Leader resumes they appeared on. For example, 10.4% of Business Team Leader resumes contained Customer Service as a skill. Let's find out what skills a Business Team Leader actually needs in order to be successful in the workplace.

These are the most important skills for a Business Team Leader:

1. Customer Service

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high Demand
Here's how Customer Service is used in Business Team Leader jobs:
  • Maintain and improve customer satisfaction by focusing on customer needs and ensuring excellent customer service.
  • Demonstrated excellent customer service skills developing relationships between vendors, club managers and customers.
  • Tracked individual and team performance on a daily/weekly/monthly basis to improve customer service.
  • Received Account Representative rewards based on customer service and increased volume.
  • Provided high level customer service and advertised company products and services.
  • Managed a group of customer service specialists ensuring quality service.
  • Formulated and implemented successful sales and customer service strategies.
  • Diffused customer escalations by providing excellent customer service.
  • Managed performance of customer service phone representatives.
  • Be an advocate for our customers and use logic to deliver their needs and enhance the customer service experience.
  • Provided leadership to direct reports, researching problems as requested by Underwriting, Customer Service and the billing unit.
  • Planned and purchased materials; optimized inventory levels to improve cash flow levels while providing premier customer service.
  • Trained Small Business Credit Center staff on credit analysis, credit policy, underwriting guidelines and customer service.
  • Directed team of 12 through 3 managers across product development, project management, and customer service.
  • Assisted Small Business Customer Service associates with accounts, systems, performance, and schedule issues.
  • Provide coaching to enrollment specialists regarding Peak Performance techniques to improve call quality and customer service.
  • Developed and implemented sales training programs, customer service guidelines, and regional partnership meetings.
  • Resolved customer services issues in a calm, friendly, and timely manner.
  • Mentored new hires in cashiering and customer service.
  • Provide customer service for national grocery chains.

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2. Business Requirements

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high Demand
Here's how Business Requirements is used in Business Team Leader jobs:
  • Outlined business requirements and oversaw development of system, working effectively with IT to incorporate internal purchasing information and competitor data.
  • Executed business requirements through very challenging high visibility execution issues impacting cost, schedule, and technical performance.
  • Use formal development methodology and work closely with technical staff to formulate solutions to meet business requirements.
  • Translate business requirements into technical designs; functional and technical specification.
  • Team leader managed business requirements and directed several workers.
  • Created Business Requirements and projects to increase departments productivity
  • Achieved Business sign offs for Business requirements document.
  • Captured business requirements from DHHS customers.
  • Authored Business Requirements Documents, analyzed source systems and data set requirements for EDW.
  • Involved in documenting Business requirements - BR100 and modular design documents MD50 and MD70.
  • Analyzed data flow and business requirements to create High Level Design document.
  • Collaborate with IT and Business teams to develop business requirements.
  • Defined business requirements and interfaced with technical team to develop, test and deploynew Contract Management solution for Global procurement team.
  • Created and maintained Business requirements setup document- BR100 and modular design documents MD50 and MD70.
  • Analyzed and defined business needs, wrote business requirements, designed forecast system and implemented project plan to meet aggressive deadlines.

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3. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Business Team Leader jobs:
  • Monitored underwriting for HAMP and traditional modifications to ensure compliance with government guidelines.
  • Work with internal/external auditing to ensure compliance.
  • Oversee any new development on the Flexible Listening Architecture environment to ensure compliance with standards and best practices.

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4. Business Development

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high Demand
Here's how Business Development is used in Business Team Leader jobs:
  • Execute all aspects of business development for manufacturer including marketing plans, plan-o-grams, category management.
  • Facilitated client networking forums that fostered business development and created cross-sales opportunities within client network.
  • Worked closely with Operations, Dispatch, Business Development, Training and Field departments to correct issues and ensure billing accuracy.
  • Contribute to preparation of the Annual Site Budget $345M and New Business Development Team as the Lead.
  • Collaborated with teams of personnel / clients to implement business development strategies.
  • Created and implemented business development and marketing plans with reseller executives and staff.

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2 Business Development Jobs

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5. Process Improvement

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high Demand
Here's how Process Improvement is used in Business Team Leader jobs:
  • Created a Process Improvement Initiative presentation to improve inquiry accuracy for the National Account Division.
  • Conduct weekly exception meetings with vendors to implement process improvements and mitigate systematic errors.
  • Developed innovative first-ever internal customer surveys to poll peers for process improvement suggestions.
  • Increased staff productivity through continuous process improvement.
  • Established key metrics for measuring process improvements.
  • Participate on various process improvement teams.
  • Led a team of 6 Process Engineers to facilitate process improvements related to benefits & compensation claims.
  • Led numerous change management, process improvement, and risk management initiatives.
  • Lead Project as a facilitator for the implementation of process improvement.
  • Completed training in Six Sigma Quality and Process Improvement Methods.
  • Coach and develop area members to obtain continuous process improvement.
  • Created training guides and white papers for process improvements.
  • Create and manage trend analysis reporting for process improvements.
  • Developed and led a new matrixed organization responsible for providing cross-functional process improvement and tactical surge support to critical operations.
  • Headed and contributed to several department and organizational process improvement initiatives.
  • Integrated a Warehouse Management System, process improvements to expedite and meet service level agreements for clients.
  • Implemented 3 Six Sigma, process improvement projects, which saved $314 thousand in operations cost.
  • Drive efficiencies through process improvements to assist in managing employee bandwidth.
  • Selected Achievements Led process improvement function for all business and transactional processes.
  • Process Improvement Team Leader Directed team in increasing productivity and minimizing downtime with an overall company savings of over $100,000.

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6. Project Management

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high Demand
Here's how Project Management is used in Business Team Leader jobs:
  • Analyzed issues impacting project goals; provided recommendations and solutions to the Project Management Office to minimize or eliminate costly consequences.
  • Incorporated corporate software development, and project management methodologies within internal EDI group using existing change management methodology.
  • Created and published a project management manual that standardized the methodology used for internal projects.
  • Led project management and resource allocation for the business/system analyst team.
  • Performed project management using Microsoft Project and Microsoft Project Central.
  • Spearheaded and maintained accounting and project management processes, including invoicing, expense reporting, time entry, and production management.
  • Led business data modeling efforts for the Business Fact Model (BFM) using proven Project Management techniques and skills.
  • Developed test scope, test requirements, test plans and test case scenarios in testing phase of project management.
  • Produced project management documents encompassing project charters and plans, scope management plans, and risk management strategies.
  • Mitigate project risks by developing project schedules and plans to provide project management support.
  • Project Management of BIS Dept initiatives.
  • Developed detailed project plans and provided project management and oversight to key Cognos and SAP Integration projects.
  • Provide the project management leadership to full life cycle product development from conception to on-going support.

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1 Project Management Jobs

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7. Business Units

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high Demand
Here's how Business Units is used in Business Team Leader jobs:
  • Charged with responsibility of assisting in divestiture of company's business units
  • Lead day-to-day activities for $250M written premium for the Marine, Inland Marine, Global and Life Sciences Business Units.
  • Project Unity is a $1.3B effort to standardize 3 diverse business units onto a single SAP platform.
  • Created Work Breakdown Structures and coordinated with internal business units.

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8. Small Business

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high Demand
Here's how Small Business is used in Business Team Leader jobs:
  • Handled Kitchens/Small Business escalations and assists with escalations overflow center wide.
  • Serviced Small Business customers with escalated call concerns.
  • Contributed to training curriculum for the Kitchens/Small Business Department
  • Team Leader of small business unit, servicing a wide variety of clientele including manufacturers, restaurants, bars and contractors.
  • Lead monthly training classes on new products and services, with weekly coaching's and role plays for small business.
  • Set up weekly meeting with team members to talk about small business promotions and small business leads and sales.
  • Worked on temporary assignment in Salt Lake City for several months, managed the migration of Small Business.
  • Originate and underwrite C&I loan to small businesses, community institutions and non-profit organizations.
  • Managed small business team of 5 loan officers and 1 administrative support for Hudson Valley district.
  • Developed plan for transition and integration of all Connecticut small business customers and employees.
  • Assisted small businesses in the development of payroll solutions custom to their business needs.
  • Championed small business banking needs and brought focus to small business opportunities.
  • Lead a team of 15-18 Small Business Bankers.
  • Direct contact for all small business issues.
  • Underwrite Small Business Loans and SBA 7a and 504 loans for Zions Bancorporation.

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1 Small Business Jobs

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9. Direct Reports

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high Demand
Here's how Direct Reports is used in Business Team Leader jobs:
  • Managed and directed Marketing and Engineering Teams with 8 direct reports for a $120M P&L.
  • Managed 2 direct reports responsible for all domestic product management functions and 3 dotted-line reports for International businesses.
  • Led team comprised of 4 salaried direct reports and 120 hourly in assembly operation of top mount refrigerators
  • Manage direct reports and responsible for providing continuous training to the Back End Team.
  • Undertake formal quarterly performance reviews and one-one-one meetings with direct reports against KPI's.
  • Coordinated production and work flow activities of 75 direct reports on multiple shifts.
  • Supervised 5 salary direct reports with broad control of 300 hourly reports.
  • Conducted annual performance reviews, salary and bonus discussions with direct reports.
  • Led cross-functional team of 14 direct reports.
  • Supervised staff of five Credit RMs and one Taxi Unit Credit specialist, all direct reports.
  • Supervised operations, maintenance, and engineering of production department (10 direct reports).

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10. Technical Support

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high Demand
Here's how Technical Support is used in Business Team Leader jobs:
  • Offered risk mitigation expertise and technical support for business analysis initiatives.
  • Provided technical support/expertise with the Business Support organization.
  • Assist testers and technical support staff in identifying and resolving defects while driving the resolution and communication of application defects.
  • Provided technical support for existing and new team members during the Transition for the company various 24 various states.
  • Provided technical support to the press operator also in charge of quality control on the shift.
  • Assist testers and technical support staff in identifying and resolving defects.
  • Aided in troubleshooting and technical support during this conversion process.
  • Provided remote helpdesk technical support to end users on hardware, software, and network issues.
  • Provided technical support to broker-dealers, financial advisors, and internal sales associates.

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11. ERP

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high Demand
Here's how ERP is used in Business Team Leader jobs:
  • Utilized numerous sources to collect and interpret accurate, relevant information and maintained that information in multiple tracking systems.
  • Project Manager for Enterprise print optimization project that replaced desktop printers with connected copier units.
  • Interpreted team trending analysis reporting for continuous improvement and meeting key performance indicators.
  • Researched and interpreted guidelines to provide procedural and technical support to staff.
  • Implemented Enterprise Server High Availability Solutions.
  • Prepared training materials via PowerPoint; trained an out-of-state vendor, APAC and helped to reduce call volume by 20%.
  • Provide training and guidance to business personnel on the definition and use of BPMN process models and enterprise service patterns.
  • Created map of data elements between contract/reference data source systems and enterprise data warehouses (data mapping).
  • Executed the sales, marketing, and growth strategy of the Small Business Enterprise Group within the organization.
  • Utilize BPMN 2.0 analytic class to develop SOA compliant reusable business & technology enterprise patterns.
  • Implemented Oracle ERP system to 400+ users on site (Manufacturing Project Leader).
  • Supported the Business Transformation process for the Beacon Project (internal ERP project).
  • Planned and implemented enterprise wide user training programs.
  • Project Manager for the team that assessed, evaluated, selected and implemented the Saratoga Avenue Customer Relationship Management system enterprise-wide.
  • Lead enterprise-level detailed requirements team for Fulfillment processing during original Phase One time frame.
  • Conducted onsite due diligence visits in advance of the conversion team to facilitate a successful implementation of the new ERP system.
  • Coordinate the integration of Nortel inter-company inventory shipment tracking from a legacy reporting system onto the BaaN ERP system.
  • Designed BI solutions integrating Cognos, SAP, Big Data and other enterprise relational and OLAP data sources.
  • Served as a key contributor on the Enterprise Data Warehouse team working with Teradata.
  • Participated in rollout for implementation of a new ERP package from the beginning of the life cycle thru completion.

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12. Sigma

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high Demand
Here's how Sigma is used in Business Team Leader jobs:
  • Devised and Implemented Six Sigma procedures and processes to improve overall product quality, resulting in improved reliability and customer satisfaction.
  • Utilized six sigma principles of Voice of the Customer, Critical to Quality flow-down for Vital Variables, and Control Plans.
  • Conducted a Lean Six Sigma project to improve the use of permits for delivering liquid oxygen and nitrogen.
  • Have conducted training in Lean and Six Sigma methodologies with supplier-partners throughout Asia, Europe and South America.
  • Developed and managed 2 full-time and 1 part-time consultants working Lean and Six Sigma projects.
  • Coordinated completion of 11 Lean Six Sigma projects delivering $1.8M in annual savings.
  • Support Action Workouts and utilize Lean Six Sigma tools to improve processes.
  • Used Six Sigma tools regularly to improve my area of responsibility.
  • Redeployed the Six Sigma initiative in the Border Operations organization.
  • Provided direction to Stores Over max Six Sigma Project.
  • Completed Lean Six Sigma Greenbelt training.
  • Increased production and decreased recordable accidents by over 50% from the prior year via Six Sigma project.
  • Led development of a Lean Six Sigma curriculum and certification program that trained 500+ employees globally.
  • Applied 6 sigma statistical tools using Minitab software.

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13. Pl/Sql

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high Demand

14. Asset Management

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high Demand
Here's how Asset Management is used in Business Team Leader jobs:
  • Prepared daily accounting asset management reports in excess of $1,000,000 dollars.

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15. Management System

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average Demand
Here's how Management System is used in Business Team Leader jobs:
  • Work with other Operational Team Leads to identify deficiencies in Policy Management System, identify and document efficiency possibilities.
  • Designed user interfaces and system modifications for both collection and financial management systems.
  • Managed the business team's activities from inception to post implementation to create a web based fare management system.
  • Led team that spearheaded successful deployment of $200MM enterprise asset management system across 90 sites.
  • Developed, trained and implemented an engineering change management system that consolidated all change requestsonto one standardized system.
  • Designed; developed; tested; implemented Vehicle Management System for Corporate Security, replacing VTrack application.

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16. Business Office

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average Demand
Here's how Business Office is used in Business Team Leader jobs:
  • Facilitated Business Office involvement in identification and reduction of non-compliant patients resulting in a 5% increase in schedule utilization.
  • Managed and delivered numerous ancillary projects to support the Delivery Project Executive and Business Office.
  • Trained incoming Location General Managers and Business Office Managers in training on the daily operations of the Business Office.
  • Manage the administrative functions of the Home Health business offices across multiple locations.
  • Managed all business office functions for a 17 physician clinic.
  • Designated as Business Office Trainer and System Software Super User.
  • Supervised four workers in a Business Office setting.
  • Team leader of the Business office.
  • Developed and implemented new procedural workflows in collaboration with business office manager and revenue cycle director.
  • Spearheaded the site migration of 100+ Rosenbluth Travel Business offices to Travelbahn.
  • Supervised staff of 5 Business Office employees .

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17. Test Cases

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average Demand
Here's how Test Cases is used in Business Team Leader jobs:
  • Assisted with documenting the overall BAT plan including test cases, data preparation, test environment requirements, and schedule.
  • Created and documented BAT test cases based on business process flows and business method and procedures.
  • Created and implemented templates for writing requirements, test cases and business process detail.
  • Involved in Test Cases preparation, review of Test Cases and Test execution.
  • Created Test cases to check the functionality of Application, and performed testing.
  • Developed integrated test plans, test cases and documenting testing specific documents.
  • Created test cases and all migration documents and steps.

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18. Daily Operations

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average Demand
Here's how Daily Operations is used in Business Team Leader jobs:
  • Evaluated inventory conditions, directed and coordinated, through subordinate supervisory personnel, activities of workers engaged in daily operations.
  • Served as Training Coordinator/expert for divisional tools critical for accurate analysis in daily operations.
  • Managed daily operations of the brokerage New Business department.
  • Managed daily operations for a Business Card Team including metric adherence, monthly evaluations, career mapping, and performance appraisals.
  • Supervised the daily operations of a merchandise business team, by leading the team towards meeting performance and financial goals.
  • Coordinate daily operations and handle office tasks such as correspondence, shipping, file management and database administration.
  • Supervised and coordinated the daily operations of our business team unit.
  • Manage the daily operations of performing research on various credit documents.
  • Manage the daily operations of 60 team company drivers.
  • Managed daily operations and work priorities.
  • Managed the daily operations and workflow of 15 direct reports to ensure daily service loan agreements meet US Treasury deadlines.
  • Team Lead Family Business Service Center Responsible for daily operations of setting up surgery accounts in Medipac.
  • Assist AT&T Business customers with managing wireless accounts on inbound phone callsTrain, Coach and Supervise employeesDaily Operations Management

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19. Sales Representatives

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average Demand
Here's how Sales Representatives is used in Business Team Leader jobs:
  • Supervised and trained Professional Sales Representatives in promoting products within individual territories.
  • Led and Managed team of 4 territory sales representatives while promoting respiratory line to all physicians within the team's universe.
  • Oversee and coordinate with administrative staff the content of applications, serving as a liaison between sales representatives & underwriting team.
  • Directed sales team, supporting 2 vice presidents, 24 sales representatives, 5 regional managers, 10 marketing managers.
  • Followed up with all sales representatives to ensure orders were met and received correctly.
  • Managed and trained sales representatives on my business team to develop new business.
  • Trained, developed and assisted in managing a team of three sales representatives.
  • Trained employees to correctly enter orders from the regional sales representatives.
  • Assist Sales Representatives with addressing design flaws and/or after sales issues.
  • Supervised a team of 12-15 sales representatives consistently ranked in top 5 of 18 salesteams.

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20. Training Programs

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average Demand
Here's how Training Programs is used in Business Team Leader jobs:
  • Assisted in developing and implementing classroom and on-the job training programs for all new hires in preparation for plant start-up.
  • Developed and maintained training programs, procedural manuals, computer based training programs and intranet site.

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21. Data Entry

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average Demand
Here's how Data Entry is used in Business Team Leader jobs:
  • Supervised data entry team * Monitored benchmarks and daily workflow * Assigned tasks

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22. Business Partners

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average Demand
Here's how Business Partners is used in Business Team Leader jobs:
  • Facilitated priority assessment for critical and time sensitive change requests with key business partners across several lines of business.
  • Worked as an internal consultant with our business partners, providing project management and technical support
  • Develop relationship with existing strategic accounts and business partners.
  • Provided support to business partners for customer transitions.
  • Collaborate with internal business partners in the Service Delivery division supplying training to employees on changes in financial processes.
  • Worked with the Sales and Implementation team to analyze, define, develop and implement new business partners.
  • Recommend up sale and cross sell opportunities to all business partners and customers.
  • Promote and ensure Teamwork between direct reports and key business partners.
  • Developed business partnerships and communicated issues of importance within the department and/or business unit.
  • Identify, collect, and analyze large datasets to provide data insights to business partners.
  • Create and maintain data structures to allow Qlikview dashboards for internal business partners.

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23. Performance Reviews

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average Demand
Here's how Performance Reviews is used in Business Team Leader jobs:
  • Conducted detailed performance reviews for all associates.
  • Prepare, analyze and present data to the client as part of monthly performance reviews.
  • Conducted performance reviews and worked closely in training and development of staff.
  • Completed performance reviews for 20-30 employees on a regular basis.
  • Provided input to performance reviews process and wrote initial drafts.
  • Led annual performance reviews with team members.

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24. QA

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average Demand
Here's how QA is used in Business Team Leader jobs:
  • Developed a new QA rubric to streamline the QA process and improve accuracy of metrics and operator error
  • Maintained a 1.57% QA error rate over this last year for 1,400 contract requests.
  • Worked with QA team to design test plan and test cases for User Acceptance Testing
  • Conducted UAT effort managing the UAT project with Stakeholders and QA team.
  • Lead QA initiatives throughout entire project lifecycle through project intake, concept selection, requirements analysis, design/development and closeout initiatives.
  • Implemented Dev/QA/Prod change migration path for ARCHIBUS application modifications.
  • Nurtured professional relationships with big vendors including Schlumberger, Microsoft, SAP, HP, ExxonMobil, Qatar Petroleum and Qatargas.
  • Used Live office, QAAWS and Xcelcius together for the creation of some Xcelsius dashboards.

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25. ISO

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average Demand
Here's how ISO is used in Business Team Leader jobs:
  • Served as project liaison for Balance Transfer Solution design and implementation, with targeted goal of $84,000,000.00 in incremental revenue.
  • Involved in the advisory and marketing groups, helping other members with suggestions on how to improve their own business ideas
  • Act as the liaison between the 3rd party vendor management as well as internal supervisors in the indirect sales channel.
  • Acted as a liaison between local governments, the WIOA at BRADD, KCC, and local industry.
  • Directed 8 Supervisors / Engineers and 42 Production line employees in high-level assembly of medical diagnostic equipment.
  • Designated to support the Small Business Lending Supervisor in the day-to-day operations of Small Business Lending.
  • Served as liaison for global services division, partnering with IT to determine technology solutions.
  • Improved quality system from receiving ISO 9001 audit findings to being ready for AS9100 certification.
  • Performed data comparisons and verified test results utilizing IMS-XPERT/ISPF (File-Aid for IMS).
  • Hold weekly calibrations with quality agents and supervisors to ensure consistency across the board.
  • Act as a strategy liaison between Engineering, Business Development, and Finance.
  • Consulted with supervisors and line employees to maintain efficiency and meet operational goals.
  • Verified conformance to and maintained all ISO 9002 documents for department's certification.
  • Developed a program to utilize improvement Kaizens as catalyst to train supervisors on leadership skills.
  • Trained frontline supervisors on continuous improvement and leadership skills.
  • Key Responsibilities: Off-sight Plant Supervisor maintaining facilities.
  • Project Analyst/Program Manager Work as a liaison between Marketing and external paper vendors on Direct Mail projects set up of applications.
  • Developed systems to provide the best practice for the department to achieve the goals in order to best serve the advisors.
  • Ensured that business unit was current in ISO compliance Coordinated with corporate business unit to maintain world class production
  • Incentivized premier advisors by building a weekly performance calculator that helped value their clients portfolios against composite benchmarks.

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26. Business Customers

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Here's how Business Customers is used in Business Team Leader jobs:
  • Trained vendors and sales force on new products and services that could be offered to business customers.
  • Directed a group of customer care specialists to ensure world class service for business customers.
  • Managed book of 140 high-valued business customers, ensuring quarterly contact was made.
  • Fixed technical, billing and price plan problems for commercial business customers,
  • Handled inbound calls from business customers.

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27. Assembly Line

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Here's how Assembly Line is used in Business Team Leader jobs:
  • Directed move from manufacturing cell to lean assembly line ensuring quality product was produced as well as implementing continuous improvement.
  • Developed work station instructions for the implementation of a new lean assembly line as well as part presentation and material delivery.
  • Increased assembly line yield by 2% by improving the operator training process and implementing increased quality inspections.
  • Created and maintained spreadsheets to monitor assembly line headcount, and ensured all jobs were covered every day.
  • Assisted in developing new methods for current assembly line operations to improve efficiency, quality, and safety.
  • Managed dishwasher assembly line and ensured the minimum of 1550 were produced per shift.
  • Provided on the ground feedback to managers on assembly line operations and performance.
  • Supervised a washing machine assembly line of over 100 operators.
  • Managed final assembly on washing machine assembly line.
  • Supervised an assembly line of approximately 75 people.
  • Supervised 98 operators on 7 assembly lines.
  • Lead Materials team across two shifts to support 100% schedule attainment and startup of two new assembly lines.
  • Supervised 40-50 assembly line operators Experience on GE Fanuc 90/70 PLC's Instrumental in automated equipment installation & run-off qualification

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28. Special Projects

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Here's how Special Projects is used in Business Team Leader jobs:
  • Maintained high quality and quantity for the processing of new business, endorsements, cancellations, book transfers and special projects.
  • Assist management in reviewing and updating work flow processes and also assist with special projects as needed.
  • Led and coordinated special projects and marketing initiatives for meeting client objectives.
  • Implemented and worked on special projects geared towards process improvements.
  • Selected by senior management to perform special projects.
  • Managed special projects for Field Service Technicians.
  • Assign and monitor progress of special projects Understand and train on scanning room/incoming mail logistics.

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29. User Acceptance

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Here's how User Acceptance is used in Business Team Leader jobs:
  • Coordinated and managed the preparation and activities of several User Acceptance Testing for systems under change controls or system upgrades.
  • Supervised development of test scripts and lead system, integration and user acceptance testing.
  • Perform User Acceptance Testing and review/advise on business process streamlining on an ongoing basis.
  • Experience leading team through full development cycle from design through implementation and user acceptance.
  • Prepared Unit, Integrations and User Acceptance Test scripts & test data for various cross functional business processes.

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30. BI

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low Demand
Here's how BI is used in Business Team Leader jobs:
  • Job responsibilities included: Providing back office administrative support to an insurance and financial service Office of Supervisory Jurisdiction.
  • Assigned to lead a number of organization cost initiatives to drive year-over-year and sequential improvement in quarterly profitability.
  • Deepened wallet share and profitability by selling Deposit Solutions, Merchant Services, and Treasury Management products.
  • Managed Saturn Mobility program which provided adaptive equipment to disabled drivers.
  • Managed a team of 10 staff members tasked with setting up payment plans and exercising soft collection procedures on outstanding bills.
  • Stayed up to date on current insurance billing requirements and changes by reading payer newsletters, websites, and other publications.
  • Created custom Access databases and GUI forms to facilitate audit and accountability efforts by lesser trained employees and field personnel.
  • Promoted to Machining Team Leader with full responsibility for the crankcase and cylinder sleeve machining and assembly departments.
  • Led the Master Data Management team and BI Reporting team as part of the Walmart SAP Implementation.
  • Performed all the bill of material computer transactions that documented changes for NPI and PCTO projects.
  • Support Capture Manager to develop bid strategies, pricing, teaming, and proposal strategies.
  • Collected, analyzed and presented monthly project metrics resulting in the appropriate billing of customer.
  • Created help documentation on Universes created, trained user on WebI and Desktop Intelligence.
  • Documented the requirements completely and unambiguously to satisfy the needs of the project team.
  • Develop agile PAMP and Checklist describing the project plan and execution criteria.
  • Recognized for ability to troubleshoot and correct specific mechanical and process dilemmas from control room.
  • Engaged with customers during de-escalation process to stabilize and deliver projects.
  • Mentored and provided guidance and oversight to Cognos BI / SAP Integration team members.
  • Mentored and coached analyst team using established team standards roles, responsibilities, processes, and deliverables.
  • Involved in creating reports using Webi, Desktop Intelligence, Crystal Reports and Xcelsius.

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31. Market Share

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low Demand
Here's how Market Share is used in Business Team Leader jobs:
  • Leveraged additional resources including marketing development funds and distributor resources, gaining market share from HP and other competitors.
  • Created and executed sales plan that captured market share and enhanced profits.
  • Set up market shares generated strategy based on current situation.
  • Created 2, 5, 10-year product growth roadmaps to achieve 50% margin and 50% market share by 2020.

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32. UAT

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low Demand
Here's how UAT is used in Business Team Leader jobs:
  • Evaluated the effectiveness and productivity of team members by implementing performance objectives and assist center management with conducting regular evaluations.
  • Evaluated overall material flow to support relocation of inventory storage areas.
  • Performed Motion Time Study evaluations.
  • Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions.
  • Evaluated credit packages for original Notes, Deed of Trust, Note Assignment Chains, Title Policy and Title Commitments.
  • Coached and evaluated five analysts, implement cross functional training and manage staff by mainly managing their results.
  • Evaluated case analyses, developed executive summary and SWOT analysis, and made recommendations for change.
  • Performed testing of system enhancements (UAT) and provided training to users and super-users.
  • Evaluate Oracle E-Business R12 upgrade and project planning, provide business user demonstrations.
  • Evaluated the feasibility and the financial savings implications on new data insight projects.
  • Coordinated and lead SIT/ UAT testing efforts with team members and business users.
  • Support the business team by monitoring and approving the UAT test activities.
  • Accompanied loan officers on sales calls, evaluated performance and provided coaching.
  • Evaluated and optimized Energy demand contract costs using the Six Sigma approach.
  • Reviewed and evaluated bids for the systems' Technical Support contract requirement.
  • Involved in extensive testing during the UAT, development stages.
  • Evaluate previous goals and set future goals, as applicable.
  • Evaluate production bottlenecks and develop action plans to resolve.
  • Ensured adequate staffing, executed planograms and point-of-purchase materials, minimized shrink, and provided exceptional customer service.
  • Coordinate with Product Management & Business Development teams to evaluate product roadmaps and address product planning issues.

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33. Performance Management

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low Demand
Here's how Performance Management is used in Business Team Leader jobs:
  • Plant co-champion for Organizational Change Management initiatives - APEX for Manufacturing (Performance management tool) implementation and organizational culture change.
  • Provided daily coaching to employees, performance management, training, motivation, employee recognition and handled escalated service issues.
  • Maintained accountability for the training, development and performance management of theteam members.

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34. HR

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low Demand
Here's how HR is used in Business Team Leader jobs:
  • Maintain excellent internal customer and vendor relations through periodic meetings and reviews.
  • Collaborate with thrust leads on new technological developments and their implementation.
  • Completed the detailed design processes for three Business Units, including Design Documents, Process Flows, and WRICEF specifications.
  • Scheduled and piloted all new product introductions (NPI) through the manufacturing, Quality, and EHS groups.
  • Doubled output of premier product line three consecutive years without increasing overhead and minimal increase to direct labor.
  • Delegated work to ensure all three groups are performing their needed tasks to support the business line efficiently.
  • Managed core Business Services Team through KCC & WIOA Department at BRADD; created metric system.
  • Facilitated training throughout the southeast region for new retail store openings in partnership with corporate trainers.
  • Implemented self-directed work teams responsible for increasing throughput 42% while increasing quality and performance.
  • Manage multiple projects at various stages of completion, ensuring accuracy and detailed follow through.
  • Manage budget for three assembly lines producing 90,000 washers and dryers per year.
  • Recruited by Manager from to build book of business for Christian Dior.
  • Represented the Center through involvement in business and trade associations.
  • Managed through staff turnover; vendor management for contract workforce.
  • Oversee production for three assembly lines and two product lines.
  • Managed through declining budgets, from $2.2M (2013) to $1.7M (2015).
  • Increased individual book of business revenue 11% through customer-centric value-added needs-based consultative selling and by effective cross selling.
  • Developed relationships with payor representatives through meetings; assisted with troubleshooting and problem solving regarding specific insurance policies.
  • Maintained traceability of all requirements and artifacts from project vision through product delivery.
  • Introduced a system through Excel to track monthly progress on employees productivity and whether to nor they were meeting quota.

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35. Cost Savings

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low Demand
Here's how Cost Savings is used in Business Team Leader jobs:
  • Help in identifying opportunities for process improvements, cost savings and efficiency improvements using standard implementation methodology and tools.
  • Created new build plan tool to improve product availability & inventory management resulting in cost savings of ~$3M/quarter.
  • Drive and support strategic initiatives in sourcing decisions, cost savings and supplier improvement.
  • Provided test, development and evaluation of cost savings projects.
  • Utilized Six Sigma methodology (DMADV) to focus on cost savings, improved efficiencies and reduction of wastage.

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36. Annual Sales

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low Demand
Here's how Annual Sales is used in Business Team Leader jobs:
  • Lead 9 Direct Reports working with business Customers who generate annual sales revenue up to $30 million.
  • Managed United Supermarkets, Lubbock, TX - $9.5 Million in Annual Sales
  • Manage portfolio of business names from 2-15MM in annual sales size.

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37. Information Technology

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low Demand
Here's how Information Technology is used in Business Team Leader jobs:
  • Supported a large scale PeopleSoft-based information technology implementation.
  • Developed and executed the Information Technology section of the material business plan flow.

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38. SME

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low Demand
Here's how SME is used in Business Team Leader jobs:
  • Created a variety of tools including organizational readiness assessments, strategic and tactical communications programs, and similar work products.
  • Performed risk assessment and mitigation.
  • Lead consultant for all phases of the client project from risk assessment to project implementation, configuration and testing till go-live.
  • Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
  • Team actively working on 5 assessments designed to bring significant future value of Business Unit targeted at $3B.
  • Developed a User Group Charter, Trainer Skills Assessment and a Training Plan for the project.
  • Performed engineering analysis of program documentation, and SME support to the lead engineer at MCSC.
  • Named Subject Matter Expert (SME) for the Unified Communications (UC) tools.
  • Manage 10 Business Analysts performing risk assessment of corporate accounts assigning business codes.
  • Instituted Health Hazard Assessment & Industrial Hygiene Strategic programs to manage long-term exposures.
  • Design curriculum, projects and assessments.
  • Provided business process review, business risk assessment, quality control Provided research and analysis to support business operations.
  • Coordinate business analysis with SMEs to validate designed processes will deliver expected results.
  • Obtained Business Owners, Business Stakeholders and technical SMEs sign-off of business & technical artifacts.
  • Attend and extract information from SMEs in facilitated business planning sessions.
  • Plan and schedule facilitation sessions with business and technology SMEs.
  • Counter manager for Estee Lauder and Clinique cosmetic lines.

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39. Osha

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low Demand
Here's how Osha is used in Business Team Leader jobs:
  • Certified in Hazardous Waste transport and OSHAA compliance.
  • Managed all on-site EPA and OSHA programs.
  • Oversee the hazardous chemical distribution and waste disposal Insure safety standards are adhered to per EPA, DOT, and OSHA.
  • Teach and monitor classes for all OSHA programs and work with 21 first responders when plant incident occurs.
  • Sustained zero OSHA recordable injuries nor reportable environmental incidents over 12-month period by developing culture of safety and compliance.
  • Increased load staging pieces per hour 25% Decreased OSHA recordable incidents 9%

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40. Action Plans

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low Demand
Here's how Action Plans is used in Business Team Leader jobs:
  • Demonstrate skills at analyzing business trends and creating action plans for team that provided an effective solution.
  • Monitored key metrics and created reaction plans if not meeting target.
  • Conducted risk engineering to derive and execute action plans on time.
  • Track equipment uptime and develop action plans to correct problem areas.

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41. EHS

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low Demand
Here's how EHS is used in Business Team Leader jobs:
  • Led the Focus Factory team to exceed operating results in EHS, Quality, Production, Delivery, Cost and Inventory.
  • Measured not only on all EHS related issues but on Quality and Production as well.
  • Drive projects for continuous improvement in EHS.

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42. External Customers

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low Demand
Here's how External Customers is used in Business Team Leader jobs:
  • Respond promptly and courteously to inquiries and escalations from internal and external customers by researching and documenting information.
  • Managed customer relations with both internal and external customers.

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43. SLA

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low Demand
Here's how SLA is used in Business Team Leader jobs:
  • Served as technology focal point for translating technology development standards and process from global portfolio.
  • Coordinated translators to produce Japanese subtitles and checked Japanese language quality.
  • Manage the Paper Vendors ensuring that applications are being delivered within SLA for turnaround time and quality.
  • Assigned work domestically and overseas, according to volume, headcount, and to meet SLA.
  • Performed data analysis, profiling and mapping for source to target data translation within EDW.
  • Mapped basic logic translation of data files and tapes via wire transmission.
  • Trained translators on how to use subtitle software.
  • Monitored Service Center application to ensure user issues were addressed in a timely manner based on the SLA.
  • Provide SLA manager with yearly cost analysis in preparation for the next financial years agreements.
  • Translated Korean to Japanese and vice versa.

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44. Day-To-Day Operations

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low Demand
Here's how Day-To-Day Operations is used in Business Team Leader jobs:
  • Provided leadership to eighty-eight hourly employees; formulated, organized and supported day-to-day operations.
  • Assist in managing the day-to-day operations of the SBA Processing Team consisting of 5 or more associates.
  • Managed 9 employees while directing day-to-day operations of Remarketing and Pre-Termination of Commercial Leases.

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45. Medicare

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low Demand
Here's how Medicare is used in Business Team Leader jobs:
  • Well versed in Medicare but I am also versed in Federal policies, commercial insurances, and Medical Assistance.
  • Verify Medicare numbers through DDE upon admission to health center.

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46. Production Goals

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low Demand
Here's how Production Goals is used in Business Team Leader jobs:
  • Attained zero warehouse holds while simultaneously meeting aggressive production goals.

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47. Quality Standards

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low Demand
Here's how Quality Standards is used in Business Team Leader jobs:
  • Processed new and complex applications daily in accordance with productivity and quality standards.
  • Guaranteed the quality standards, productivity and scheduled adherence requirements are met.
  • Prepare and maintain production reports and personnel records and estimate costs and set quality standards.
  • Ensured all production activities were in compliance with QS9000 quality standards by conducting weekly audits.

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48. ETL

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low Demand
Here's how ETL is used in Business Team Leader jobs:
  • Contributed to integration efforts of new sources within EDW (data modeling, ETL development, testing).
  • Designed the data model and subsequently the datamart in oracle 10g and developed the oracle sub-routines for the ETL process.
  • Designed and built two data cubes (SSAS) for analytical research purposes on report execution and EDW ETL performance.

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49. VPP

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low Demand
Here's how VPP is used in Business Team Leader jobs:
  • Promoted safety in all operations culminating in the site receiving VPP Star certification by the SC board.
  • Supported the Plant's EHS activities, resulting in the VPP certification.

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50. Business Model

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low Demand
Here's how Business Model is used in Business Team Leader jobs:
  • Developed XBML business models and created Standard Operating Procedures to consider both business and IT solution driven initiatives.
  • Defined critical processes, developed an enhanced business model and improved overall efficiency of the 340-person military organization.
  • Pioneered software and business model of digital rights management on content downloads such as ring tone downloads via SMS business.
  • Transformed business model from niche solution supplier into a full system supplier with both mainstream and niche technology offerings.
  • Develop business model, strategies, and approaches to grow business into Homeland Security and commercial markets.

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Business Team Leader Jobs

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20 Most Common Skills For A Business Team Leader

Customer Service

14.5%

Business Requirements

13.8%

Ensure Compliance

10.4%

Business Development

7.2%

Process Improvement

6.9%

Project Management

5.4%

Business Units

4.6%

Small Business

4.2%

Direct Reports

4.0%

Technical Support

3.9%

ERP

3.4%

Sigma

3.0%

Pl/Sql

2.8%

Asset Management

2.5%

Management System

2.4%

Business Office

2.3%

Test Cases

2.3%

Daily Operations

2.3%

Sales Representatives

2.0%

Training Programs

1.9%
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Typical Skill-Sets Required For A Business Team Leader

Rank Skill
1 Customer Service 10.4%
2 Business Requirements 9.9%
3 Ensure Compliance 7.4%
4 Business Development 5.1%
5 Process Improvement 4.9%
6 Project Management 3.8%
7 Business Units 3.3%
8 Small Business 3.0%
9 Direct Reports 2.9%
10 Technical Support 2.8%
11 ERP 2.4%
12 Sigma 2.2%
13 Pl/Sql 2.0%
14 Asset Management 1.8%
15 Management System 1.7%
16 Business Office 1.7%
17 Test Cases 1.7%
18 Daily Operations 1.6%
19 Sales Representatives 1.4%
20 Training Programs 1.4%
21 Data Entry 1.3%
22 Business Partners 1.3%
23 Performance Reviews 1.3%
24 QA 1.2%
25 ISO 1.2%
26 Business Customers 1.2%
27 Assembly Line 1.1%
28 Special Projects 1.1%
29 User Acceptance 1.1%
30 BI 1.1%
31 Market Share 1.1%
32 UAT 1.0%
33 Performance Management 1.0%
34 HR 1.0%
35 Cost Savings 1.0%
36 Annual Sales 0.9%
37 Information Technology 0.9%
38 SME 0.8%
39 Osha 0.8%
40 Action Plans 0.8%
41 EHS 0.8%
42 External Customers 0.8%
43 SLA 0.7%
44 Day-To-Day Operations 0.7%
45 Medicare 0.7%
46 Production Goals 0.7%
47 Quality Standards 0.7%
48 ETL 0.7%
49 VPP 0.7%
50 Business Model 0.7%
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