Butler job description
Updated March 14, 2024
12 min read
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Example butler requirements on a job description
Butler requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in butler job postings.
Sample butler requirements
- A valid driver's license
- Demonstrated attention to detail
- Ability to work flexible hours
- Knowledge of house management and etiquette
- Proficiency in communication and interpersonal skills
Sample required butler soft skills
- Strong organizational skills
- Discretion and confidentiality
- Ability to work independently
- Adaptability to different situations
- Ability to anticipate needs
Butler job description example 1
Cipriani butler job description
- Most work tasks are performed indoors. Temperature is moderate and controlled by facility environmental systems.
- Must be able to sit and exert well-paced mobility for up to 8 hours in length.
- Must be able to exert well-paced ability in limited space and to reach other locations of the property on a timely basis.
- Must be able to exert well-paced ability in limited space.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
QUALIFICATION STANDARDS:
Education: High School Diploma Required
- Experience Required: At least 4 years experience in a major resort property with proven superb customer services skills as a Butler, Maitre d’, or Food Server in a Five Star or Luxury Resort environment.
- Knowledgeable and proficient in all aspects of F&B and personal valet services.
- Basic computer skills.
- Ability to function under time constraints and carry out standard housekeeping practices such as turn down services.
- Excellent customer service skills.
- Have interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
- Work varied shifts, including weekends and holidays.
- High school diploma or equivalent.
- Able to effectively communicate in English, in both written and oral forms.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per Company standards.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.
Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
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Butler job description example 2
Nemacolin butler job description
Our guests' first impression is vital to a lasting one! If you have the charisma and energy that everyone talks about, we have the career for you!
We are seeking to fill a key position in our Guest Services department that will oversee all personal needs of select assigned guests. The Butler will contact the guest prior to arrival, personally booking all activities and making any special arrangements necessary prior to arrival. Upon arrival, the Butler will provide formal butler services and assist the guest with their folio of charges throughout their stay. The Butler will also coordinate the checkout process.
ESSENTIAL FUNCTIONS:
* Contact assigned guests and assist with personalized services (pre-booking, spa, dining, and activity reservations).
* Arrange, record, deliver and charge all special requests for arriving guests.
* Greet guests at the entrance, escort guests to room, and present keys, then arrange for valet and bell service.
* Monitor guest activity while at the resort, including being on call for any special requests or last-minute needs (including drawing of baths).
* Gain a comprehensive understanding of all menus, outlets, and amenities of the resort.
* Inspects all guest rooms prior to guest arrival ensuring excellence.
* Inspect and present all food and beverage items ordered by the guest.
* Research and clarify any misunderstanding with regards to the guest folio.
* Prepare bill and proper backup for presentation to the guest upon departure.
* Assist guests with luggage transport and farewell.
* Ability to cooperate and operate seamlessly with all departments of the resort.
* Ability to interact with guests that have high expectations.
* Ability to maintain confidentiality and privacy.
* Assist in training new butler coordinators
QUALIFICATIONS:
* The candidate must possess strong interpersonal relationship skills and strong reading and writing skills.
* A high school diploma is necessary.
* The ability to use the computer, including Microsoft Office products, PMS system, spa booking system, and CRM system is a must.
* Prior knowledge of the systems in use is not necessary, but definitely a plus.
* Must be able to speak English
* Candidates must be willing to work varied hours, including nights, weekends, holidays, and split shifts (according to the needs of the guests).
ACOUNTABILITIES:
Ultimately, the duty of the Butler will be to forge close relationships with both new and returning guests that he/she will be assigned to. The Butler's performance will be judged in a variety of manners, such as the following:
* instantaneous feedback received from guest comment cards.
* percentage and amount of return business that the Butler entertains will be taken into effect as a measurement of success for this position.
* accuracy in booking activities, spa, dining, and lodging reservations will also be used to determine job success.
* Nemacolin requires all Associates to be vaccinated against COVID-19*
Why work for Nemacolin?
Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock-both recipients of the Forbes Travel Guide 2020 Awards-to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis -endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.
* An attractive 401(k) plan
* Paid vacation, holidays, and personal hours
* Family medical, dental and vision insurance
* Long-term & short-term disability insurance
* Employee assistance program
* Educational assistance
* Local and resort discounts
* On-site uniform and dry-cleaning services
* Discounted meals during breaks in the associate break areas
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
* Opportunities for advancement - At Nemacolin Woodlands Resort, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.
* Associate Recognition programs - Nemacolin Woodlands Resort realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests' expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
* Mentoring and coaching programs - As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
Awards and Accolades
Nemacolin Woodlands Resort has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.
Associate Referral Program
* Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year (rewards not applicable for rehires)!
* Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!
Associate discounts
* Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
* X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company's XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
* Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount.
* Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount.
* 84 Lumber - 17 % (associate must pay to haul).
We are seeking to fill a key position in our Guest Services department that will oversee all personal needs of select assigned guests. The Butler will contact the guest prior to arrival, personally booking all activities and making any special arrangements necessary prior to arrival. Upon arrival, the Butler will provide formal butler services and assist the guest with their folio of charges throughout their stay. The Butler will also coordinate the checkout process.
ESSENTIAL FUNCTIONS:
* Contact assigned guests and assist with personalized services (pre-booking, spa, dining, and activity reservations).
* Arrange, record, deliver and charge all special requests for arriving guests.
* Greet guests at the entrance, escort guests to room, and present keys, then arrange for valet and bell service.
* Monitor guest activity while at the resort, including being on call for any special requests or last-minute needs (including drawing of baths).
* Gain a comprehensive understanding of all menus, outlets, and amenities of the resort.
* Inspects all guest rooms prior to guest arrival ensuring excellence.
* Inspect and present all food and beverage items ordered by the guest.
* Research and clarify any misunderstanding with regards to the guest folio.
* Prepare bill and proper backup for presentation to the guest upon departure.
* Assist guests with luggage transport and farewell.
* Ability to cooperate and operate seamlessly with all departments of the resort.
* Ability to interact with guests that have high expectations.
* Ability to maintain confidentiality and privacy.
* Assist in training new butler coordinators
QUALIFICATIONS:
* The candidate must possess strong interpersonal relationship skills and strong reading and writing skills.
* A high school diploma is necessary.
* The ability to use the computer, including Microsoft Office products, PMS system, spa booking system, and CRM system is a must.
* Prior knowledge of the systems in use is not necessary, but definitely a plus.
* Must be able to speak English
* Candidates must be willing to work varied hours, including nights, weekends, holidays, and split shifts (according to the needs of the guests).
ACOUNTABILITIES:
Ultimately, the duty of the Butler will be to forge close relationships with both new and returning guests that he/she will be assigned to. The Butler's performance will be judged in a variety of manners, such as the following:
* instantaneous feedback received from guest comment cards.
* percentage and amount of return business that the Butler entertains will be taken into effect as a measurement of success for this position.
* accuracy in booking activities, spa, dining, and lodging reservations will also be used to determine job success.
* Nemacolin requires all Associates to be vaccinated against COVID-19*
Why work for Nemacolin?
Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock-both recipients of the Forbes Travel Guide 2020 Awards-to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis -endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.
* An attractive 401(k) plan
* Paid vacation, holidays, and personal hours
* Family medical, dental and vision insurance
* Long-term & short-term disability insurance
* Employee assistance program
* Educational assistance
* Local and resort discounts
* On-site uniform and dry-cleaning services
* Discounted meals during breaks in the associate break areas
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
* Opportunities for advancement - At Nemacolin Woodlands Resort, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.
* Associate Recognition programs - Nemacolin Woodlands Resort realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests' expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
* Mentoring and coaching programs - As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
Awards and Accolades
Nemacolin Woodlands Resort has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.
Associate Referral Program
* Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year (rewards not applicable for rehires)!
* Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!
Associate discounts
* Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
* X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company's XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
* Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount.
* Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount.
* 84 Lumber - 17 % (associate must pay to haul).
Dealing with hard-to-fill positions? Let us help.
Butler job description example 3
Sage Hospitality Group butler job description
**Why us?**
Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guest's entire stay, and we do so with creative spark and worldly elegance.
Our Front Office team seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.
**The Perks:**
+ Sage hotel & restaurant discounts across the US
+ Marriott discounts
+ Medical, Vision, & Dental Insurance
+ 401K
+ Free Shift Meal
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage team members execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
**Job Overview**
Oversees guest experience for arriving, departing and in-house guests and VIP's as determined by the hotel by ensuring accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Elevates the guest experience through activations and hotel presence within the Front Office. Oversees and VIP program to provide exceptional and personalized experiences for our most loyal guests. Promotes a safe environment and quality services to achieve maximum guest satisfaction and financial success.
**Responsibilities**
+ Orchestrates, welcomes, and coordinates the delivery of VIP amenities.
+ Champions and improves ranking of our TripAdvisor program.
+ Champions our growing Luxury Travel segment by developing relationships with guests.
+ Helps mitigate late C/O, early C/I issue and ensure guest satisfaction even when pending.
+ Execute last minute High-end Retail clientele, arrivals and departures that meet and exceed expectations.
+ Own each VIP guest and be their personal Butler throughout their stay.
+ Oversees aspects of the VIP program to include, personalizing service during the stay.
+ Inform Front Office Manager of wine order.
+ Contact in-house VIPs and high value guests of the loyalty program to gain insight about their stay.
+ Follow-up on any complaints or problems a guest may experience in a timely and professional fashion and determine response to ensure a quality guest experience.
+ Ensure proper communication to hotel on all hotel activities in a way that ensures that guest needs are being met in a timely fashion.
+ Ensure optimum guest satisfaction.
+ Maintain a friendly, cheerful and courteous demeanor always.
+ Provide a warm welcome to all arriving and in-house guests; demonstrate the spirit of hospitality during each guest interaction.
+ Courteously answer all guest inquiries and follow through on all requests.
+ Maintain excellent guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
**This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.**
**Qualifications**
**Education/Formal Training**
High School diploma or equivalent
**Experience**
None
**Knowledge/Skills**
+ Must have general knowledge of basic customer service skills and be fluent in oral and written English.
+ Must have knowledge of local establishments, businesses and the surrounding community in general.
+ Must be able to drive automatic and manuel vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to see objects and people up close and at a distance.
+ Must be able to grasp handles, carry bundles and lift packages.
+ Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
**Environment**
Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.
**ID:** _2022-14649_
**Position Type:** _Regular Part-Time_
**Property** **:** _Perry Lane Hotel_
**Outlet:** _Not Applicable_
**Category:** _Bell/Parking/Transportation_
**_Address_** **:** _255 E Perry St._
**_City_** **:** _Savannah_
**_State_** **:** _Georgia_
EOE Protected Veterans/Disability
Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guest's entire stay, and we do so with creative spark and worldly elegance.
Our Front Office team seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.
**The Perks:**
+ Sage hotel & restaurant discounts across the US
+ Marriott discounts
+ Medical, Vision, & Dental Insurance
+ 401K
+ Free Shift Meal
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage team members execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
**Job Overview**
Oversees guest experience for arriving, departing and in-house guests and VIP's as determined by the hotel by ensuring accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Elevates the guest experience through activations and hotel presence within the Front Office. Oversees and VIP program to provide exceptional and personalized experiences for our most loyal guests. Promotes a safe environment and quality services to achieve maximum guest satisfaction and financial success.
**Responsibilities**
+ Orchestrates, welcomes, and coordinates the delivery of VIP amenities.
+ Champions and improves ranking of our TripAdvisor program.
+ Champions our growing Luxury Travel segment by developing relationships with guests.
+ Helps mitigate late C/O, early C/I issue and ensure guest satisfaction even when pending.
+ Execute last minute High-end Retail clientele, arrivals and departures that meet and exceed expectations.
+ Own each VIP guest and be their personal Butler throughout their stay.
+ Oversees aspects of the VIP program to include, personalizing service during the stay.
+ Inform Front Office Manager of wine order.
+ Contact in-house VIPs and high value guests of the loyalty program to gain insight about their stay.
+ Follow-up on any complaints or problems a guest may experience in a timely and professional fashion and determine response to ensure a quality guest experience.
+ Ensure proper communication to hotel on all hotel activities in a way that ensures that guest needs are being met in a timely fashion.
+ Ensure optimum guest satisfaction.
+ Maintain a friendly, cheerful and courteous demeanor always.
+ Provide a warm welcome to all arriving and in-house guests; demonstrate the spirit of hospitality during each guest interaction.
+ Courteously answer all guest inquiries and follow through on all requests.
+ Maintain excellent guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
**This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.**
**Qualifications**
**Education/Formal Training**
High School diploma or equivalent
**Experience**
None
**Knowledge/Skills**
+ Must have general knowledge of basic customer service skills and be fluent in oral and written English.
+ Must have knowledge of local establishments, businesses and the surrounding community in general.
+ Must be able to drive automatic and manuel vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to see objects and people up close and at a distance.
+ Must be able to grasp handles, carry bundles and lift packages.
+ Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
**Environment**
Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.
**ID:** _2022-14649_
**Position Type:** _Regular Part-Time_
**Property** **:** _Perry Lane Hotel_
**Outlet:** _Not Applicable_
**Category:** _Bell/Parking/Transportation_
**_Address_** **:** _255 E Perry St._
**_City_** **:** _Savannah_
**_State_** **:** _Georgia_
EOE Protected Veterans/Disability
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Updated March 14, 2024
Updated March 14, 2024