Byron Health Center Remote jobs - 303 jobs

Senior Software Development Lead
Alignment Healthcare 4.7
Indiana jobs
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. Alignment is an industry leader in leveraging data and technology to make members healthier, provide cost savings and engage more closely with its providers, members, brokers, customers, and partners. As a part of software engineering team, we're looking for a Software Engineering Technical Lead who is passionate about delivering high quality Data and AI powered technology products and services that will enable next generation care delivery models for seniors. This is a hands-on leadership role requiring strong technical background, solid coding skills and good project management skills. General Duties/Responsibilities (May include but are not limited to): Provide thoughtful and impactful technical leadership to a team of engineers to help us deliver products & services to significantly improve healthcare experience and clinical outcomes for seniors. Define technical roadmap and direction of the project. Work directly with product management and your team while analyzing and decomposing complex software requirement into simple stories for planning and execution. Be the technical leader for product features, responsible for ensuring that development activities are coordinated throughout the development cycle. Own system and feature quality throughout the development, testing, and deployment phases to ensure quality delivery expectations are met. Actively participate in software development activities: coding, code reviews, testing, and production support. Drive engineering excellence leveraging software engineering best practices for design, coding standards, performance, security, delivery, and maintainability. Work closely with business partners to ensure that the right capabilities are delivered. Minimum Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 8+ years professional experience in software development with1 year leading a team 5+ years leveraging C#, ASP.NET, MVC and ASP.NET Web API, React 5+ years' experience with HTML, CSS, JavaScript, jQuery 3+ years of experience with Web Services lifecycle (design, build, test, deploy), API versioning and design approaches, tools, inter-operability, and SOA concepts. Experience working with Microsoft SQL and NoSQ Databases, including database design and access approaches. Experience in Developing Enterprise level Web Applications using Microsoft technologies Education/Licensure: Bachelor's degree in Computer Science, Computer Engineering or Information Technology Other Relevant Industry certifications such on Microsoft Azure or Amazon Web Services (AWS) Other: Demonstrated experience designing, creating, testing, and consuming REST APIs with a focus on security and performance. Ability to develop unit tests and effectively automate test execution. Excellent oral and written communication skills. Hunger to learn and an intense technical curiosity. Critical thinker and solutions-oriented. Strong analytical and problem-solving skills. Desire to learn new technologies. Preferred: Hands on experience with Cloud services (AWS, Azure, Google Cloud Platform). Microsoft Azure Cloud Architecture or Development Certifications. Hands on experience with Design and Development of Microservices. Healthcare domain software development experience. Hands on experience developing, delivering, and supporting publicly facing web applications. Familiarity with Continuous Integration and Continuous Delivery (CI/CD) best practices. Experience developing with .NET Core. Experience with scrum methodology. Understanding of common design patterns and appropriate usage Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact ****************** . Pay Range: $130,332.00 - $195,498.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
$130.3k-195.5k yearly Auto-Apply 17d ago

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Medical Records Specialist
Ensemble Health Partners 4.0
Union City, IN jobs
Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position will pay between $16.00 - $17.05/hr based on experience We are seeking a Medical Records/Health Information Management Specialist to work on-site at Union Hospital in Terre Haute, IN. Job Responsibilities: Completes analysis/reanalysis of all records accurately and timely Completes accounts from Meditech System Waiting for Documentation and Missing Document work queues when missing documentation is received. Follow-up with ancillary/nursing departments for missing documentation as outlined. Follow-up with providers regarding missing documentation/dictation preventing the account from being coded. Completes unbilled spreadsheet with updates regarding the status of missing documentation and sends to management. Reviews medical record documentation in electronic medical records and, creates appropriate charting deficiencies in the deficiency management system, and assigns those deficiencies to the appropriate provider(s). Actively manages various analysis-specific work queues, electronic and manual, to ensure timely analysis and chart completion. Adheres to established company standards/policies and system workflow guidelines to add and re-assign accounts to appropriate work queues for processing. Identifies systematic problems and routes to the Manager for facility resolution. Promptly reports issues and trends not complying with facility or corporate policies/standards. Documents all workflows, including any alterations, modifications, and changes that will occur based on the processes that will be implemented or enhanced. Other duties as assigned Experience We Love: Knowledge of CMS, and Joint Commission regulations preferred EMR experience preferred Healthcare Revenue Cycle experience preferred (Acute care facility HIM experience) Certifications: CRCR Required within 9 months of hire (company paid) #LI-JW1 Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights
$16-17.1 hourly Auto-Apply 15d ago
District Manager
Biote Corp 4.4
Indianapolis, IN jobs
Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health. This position will help support our East Indy territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team. You must be located in the East Indy area to be considered. Position and Scope: We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position. As a District Manager, your daily responsibilities will include: * Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Ability to read and understand medical and scientific studies. * Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability. * Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff. * Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills. * Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes. * Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis. * Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards. * Prospecting for new leads and identifying quality sales prospects from active leads. * Attending marketing and sales events for prospects and current customers. * Working with customers for sales referrals with new prospects. * Updating all relevant sales activities in the Company's CRM system. * Closing sales accurately and effectively each month to meet or exceed targets. * Responding to all emails received from the customer and Biote employees and related vendors in a timely manner. * Performing other related duties as required or requested. As a District Manager, your background should include: * Bachelor's degree * Strong teamwork, communication (written and oral), client management, and interpersonal skills. * Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech. * Strong work ethic and time management skills * Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills. * Proficient in Microsoft Office suite and customer relationship management software. * Ability to travel in order to do business, approximately 20% of the month. * Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned. * Valid driver's license issued by the state/province in which the individual resides and a good driving record is required. * Home office capability is required with reliable high-speed internet access Company Perks: * Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine * Company Paid Life and AD&D Insurance * 15 days of Paid Time Off and Company Holidays * 401k with a 3% employer contribution * Motus mileage program * Other excellent health and wellness benefits in line with our business If you're interested in this awesome opportunity, please apply today!
$80k-147k yearly est. Auto-Apply 4d ago
Claims Auditor- Remote
American Health Partners 4.0
Indianapolis, IN jobs
American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnership with nursing home operators, these Medicare Advantage plans manage medical risk by improving patient care to reduce emergency room visits and avoidable hospitalizations. This division currently operates in Tennessee, Georgia, Missouri, Kansas, Oklahoma, Utah, Texas, Mississippi, Louisiana, Iowa, and Idaho with planned expansion into other states in 2024. For more information, visit AmHealthPlans.com. If you would like to be part of a collaborative, supportive and caring team, we look forward to receiving your application! Benefits and Perks include: * Affordable Medical/Dental/Vision insurance options * Generous paid time-off program and paid holidays for full time staff * TeleMedicine 24/7/365 access to doctors * Optional short- and long-term disability plans * Employee Assistance Plan (EAP) * 401K retirement accounts * Employee Referral Bonus Program ESSENTIAL JOB DUTIES: To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation. * Conduct pre-pay and post-pay audits to ensure accurate claims payments and denials * Ensure regulatory compliance and overall quality and efficiency by utilizing strong working knowledge of claims processing standards * Work closely with delegated claim processor to ensure errors are reviewed and corrected prior to final payment * Work assigned claim projects to completion * Provide a high level of customer service to internal and external customers; achieve quality and productivity goals * Escalate appropriate claims/audit issues to management as required; follow departmental/organizational policies and procedures * Maintain production and quality standards as established by management * Participate in and support ad-hoc audits as needed * Other duties as assigned JOB REQUIREMENTS: * Proficient in processing/auditing claims for Medicare and Medicaid plans * Strong knowledge of CMS requirements regarding claims processing, especially regarding skilled nursing facilities and other complex claim processing rules and regulations * Current experience with both Institutional and Professional claim payments * Knowledge of automated claims processing systems * Hybrid role that may require 2-3 days per week onsite at the Franklin, TN office. REQUIRED QUALIFICATIONS: * Experience: * Two (2) years' experience with complex claims processing and/or auditing experience in the health insurance industry or medical health care delivery system * Two (2) years' experience in managed healthcare environment related to claims processing/audit * Two (2) years' experience with standard coding and reference materials used in a claim setting, such as CPT4, ICD10 and HCPCS * Two (2) years' experience with CMS requirements regarding claims processing; especially Skilled Nursing Facility and other complex claim processing rules and regulations * Two (2) years' experience processing/auditing claims for Medicare and Medicaid plans * License/Certification(s): * Coding certification preferred EQUAL OPPORTUNITY EMPLOYER Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. This employer participates in E-Verify.
$44k-55k yearly est. 20d ago
Licensed Crisis Counselor - Fully Remote in South Bend, IN
Protocall Services 3.9
South Bend, IN jobs
Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in IN and hold one of the following): LSW LMHCA LMFT LMHC LCSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Indiana residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
$49k-64k yearly est. 25d ago
COMPLIANCE INTERN (50080449)
Health & Hospital Corporation 4.3
Indianapolis, IN jobs
Division:HEALTH AND HOSPITAL CORPORATION Sub-Division: HQ FLS Status: [[JOB_REQUISITION_CUSTOM27]] Marion County Public Health Department is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Marion County Public Health Department also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at: *****************. Job Role Summary The position offers an intern the opportunity to gain practical experience working within a Compliance Department. They will assist with ensuring the organization adheres to all relevant healthcare laws, regulations, statutes, and ethical standards. The intern will focus on Public and Community Health Programs. Responsibilities include review of programs, workforce, and patient records, analysis of revenue cycle, identifying potential compliance risks, developing educational materials and resources for staff, and special projects ad hoc. The participating intern will be an integral part of the Compliance Department and will obtain hands on valuable experience. Potential projects for 2026 include but are not limited to the risk area of vulnerable adult populations, data integrity, and billing/claims practices. Additional areas of exposure may include The Marion County Public Health Department, Primary Care, Mobile Integrated Health, Mobile Crisis, Residential Care for Sandra Eskenazi Mental Health Center, and the CICI program. Essential Duties Intern Job Responsibilities: Program Review: Program evaluation or evaluation of key aspects of a department or specific program within the organization. Workforce: Monitoring professional licensures, criminal record position exclusions, Office of Inspector General Sanctions, and background checks; Projects associated with s, and compliance with regulations for emergency management, workplace violence initiatives, complying with position requirements, job descriptions for interns and/or students, vendors, or contractors. Data Analysis: Patient privacy, reviewing patient records and/or documentation to identify potential discrepancies and errors, billing, coding, and/or reimbursement. Compliance Audits: Internal audits related to compliance with HIPAA, Stark Law, and Anti-Kickback statutes, as well as Grant Agreements. Policy or Document Development: Contribute to the development and revision of Compliance policies, procedures, job aids, infographics, or work instructions. Training or Resource Support: Help create and deliver Compliance training and education materials for healthcare staff. Incident reporting: Compliance investigations and how to document compliance-related matters. Research: How to stay current on healthcare compliance laws, statutes, and regulations. Associated Job Duties * Other duties as assigned within the scope of training and education. Key Competencies: Competencies at the end of the internship will include documentation and a presentation of a program review or audit. The ability to display communication skills, time management, attention to detail and collaboration with internal and external department stakeholders. Demonstration of organizational values and support the mission of caring for vulnerable populations. Qualifications Education/Experience: * Student enrolled in a college or university with an interest in public health, healthcare, human resources, finance, business, corporate compliance, risk management or quality assurance. Other qualifications: * Ability to travel as needed to other clinical locations * Ability to stand or sit for long periods of time * Maintain protected health information in accordance with HIPAA privacy guidelines and applicable laws/regulations * Exercise discretion and confidentiality Knowledge, Skills & Abilities * Detail oriented * Ability to listen objectively * Excellent verbal and written communication skills * Microsoft Office experience preferred * Ability to work in a team environment as well as work independently with guidance. Working Environment * Primarily in office or remote but occasionally in patient care/clinic areas * May be required to attend meetings or perform work remote from the hospital campus * Work hours are flexible but primary during 7:30-4:30 time frame All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Nearest Major Market: Indianapolis
$30k-40k yearly est. 8d ago
Breast Imaging Radiologist - Indianapolis Based | Partnership Track
Radiology of Indiana P C 3.1
Indianapolis, IN jobs
Radiology of Indiana is seeking an on-site, full-time; ABR fellowship trained Breast Imager to join our expanding private practice group. This is a partnership track position, but other employment opportunities are available, including part-time. One of our largest hospital partners, Community Hospital Network, has a formal affiliation with MD Anderson Cancer Center. Our group has played an integral part in that affiliation, and the breast imagers participate in the multidisciplinary cancer teams and weekly tumor boards at all MDA-affiliated sites. Our breast imagers work closely with our breast surgeons and oncology teams on a daily basis. Workdays consist of breast imaging and breast biopsies, with occasional shifts worked from home doing general radiology. We have also recently acquired the ability to read our breast imaging studies from home and plan with future growth to incorporate a rotating local breast imaging work from home slot. Candidates can expect: -Call is shared equally and taken from home. No overnight call requirement. -12 weeks of vacation, with non-seniority based vacation distribution -Multiple opportunities for moonlighting with ability to buy and sell shifts. -Excellent compensation package, with extremely competitive base salary -Excellent partnership bonus compensation, with quarterly distributions Practice Highlights: -Thriving physician-led, professional group -Group-owned URP (Unified Radiology Platform)-one platform from which all studies are read, no matter the site of origin. Allows flexibility for growth. -Group-owned IT company- our own IT staff run and maintains our PACS allowing for multiple joint ventures that provide substantial passive revenue streams. -Robust operational support and resources in a collegial work environment. -Opportunity for all physicians to participate in growth and leadership roles in the practice. -24/7 support of Reading Room Coordinator (RRC)-helps facilitate contact with referring clinician on call, need for prior films, etc. Instant message system built-in to the URP makes communication seamless. Indianapolis is a major Midwestern city with a vibrant downtown and attractive suburbs. It is host to two professional sports teams (Colts and Pacers) and is conveniently located near two Big Ten universities. Carmel, Fishers, Noblesville and Westfield are a few of the suburban towns with exceptional school systems. If interested, please submit your CV and cover letter. Requirements Board Certified or Board Eligible Indiana License
$195k-346k yearly est. 60d+ ago
Principal Project Manager
Alignment Healthcare 4.7
Indiana jobs
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Principal Project Management is a key driver of process optimization and project success across our organization. This is a highly strategic and hands-on role where you will be responsible for both defining the "what" and optimizing the "how." You will lead the development and implementation of a unified project management framework while simultaneously analyzing, designing, and improving our core business processes. The ideal candidate is a seasoned expert who can think at a strategic level, mentor and lead teams, and get into the weeds to solve complex operational challenges. Job Duties/Responsibilities: Strategic Project Management Framework: Design, implement, and govern a standardized, scalable project management methodology (e.g., Agile, Waterfall, Hybrid) that is tailored to our organization's needs and ensures consistency, predictability, and quality in project delivery. Process Optimization Leadership: Act as the lead subject matter expert in process improvement. Conduct comprehensive analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for automation and optimization. Capacity and Demand Management: Develop, implement, maintain and report on the capacity of the IT organization to intake work, prioritize it, and report on demand for those resources. This will support work execution and resource planning. Change Management: Lead the change management initiatives to ensure the successful adoption of new project management methodologies and optimized business processes across all departments. This includes developing training materials, conducting workshops, and providing ongoing support. Enterprise Project Management: Lead multiple complex, enterprise-wide initiatives with significant financial and operational impact. Mentorship and Coaching: Serve as a senior-level mentor and coach to project managers and operational teams. Provide expert guidance on best practices in project planning, execution, risk management, and stakeholder communication, as well as process analysis and continuous improvement techniques. Performance Metrics and Reporting: Define and track key performance indicators (KPIs) for both project health and process efficiency. Develop and maintain dashboards and reports that provide executive leadership with a clear, data-driven view of our project portfolio and operational performance. Tooling and Technology: Evaluate, select, and optimize project management and business process management (BPM) software and tools to support our methodologies and improve overall efficiency. Cross-Functional Collaboration: Partner with senior leaders and stakeholders across the organization to align project and process optimization initiatives with strategic business goals. Facilitate cross-functional teams to drive and implement complex improvements. Risk Mitigation: Proactively identify and address risks related to project execution and process failures. Develop and implement strategies to mitigate these risks and ensure business continuity. Continuous Improvement Culture: Foster a culture of continuous improvement by promoting lean principles, data-driven decision-making, and a proactive approach to identifying and solving problems. Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience: 10+ years of progressive experience in a combination of project management, process improvement, information technology, and business analysis roles, with a minimum of 5 years in a principal or leadership capacity. Certifications: PMP (Project Management Professional) and/or other relevant certifications (e.g., Lean Six Sigma Black Belt, Agile, Scrum Master) are . Education: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Technical & Analytical Skills: Deep expertise in process mapping, data analysis, and the use of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen). Leadership & Influence: Exceptional leadership, communication, and interpersonal skills with a proven ability to influence and drive organizational change without direct authority. Strategic Thinking: Proven ability to develop and execute a strategic vision for project and process management that aligns with and supports business growth. Problem-Solving: Strong analytical and problem-solving skills with a meticulous attention to detail. Tool Proficiency: Advanced proficiency with project management software (e.g., Jira, Asana, Microsoft Project) and process mapping tools (e.g., Visio, Lucidchart). Preferred Qualifications: Education/Licensure: Master's degree preferred. Experience with FreshService or ServiceNow Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $130,332.00 - $195,498.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
$59k-75k yearly est. Auto-Apply 60d+ ago
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Maximus 4.3
Evansville, IN jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Build and maintain knowledge base in SharePoint. - Build document management processes and procedures. - Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current. - Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content. - Create hierarchy and ownership structure to sustain knowledge management. - Empower contributions from key stakeholders to improve the knowledge base. - Design and implement work flows to manage documentation process. - Establish standard templates for all documentation for the teams to utilize in document creation. - Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base. - Create, promote and apply best practices for writing, style and content in Microsoft style. - Create training material in support of the Knowledge management process. - Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article. - Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint. • Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations. • Serve as a bilingual subject matter expert (English and Spanish) for contact center content development. • Support the creation and refinement of training materials for contact center agents. • Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials. • Represent the contact center perspective in content-related discussions and decisions. • Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards. • Manage and develop knowledge articles, chat quick text scripts and email templates. • Conduct audits of knowledge articles and procedures to ensure accuracy and relevance. • Identify emerging contact center trends and coordinate content updates to address urgent needs. • Collaborate with client content teams to create, update, and review contact center-specific content. • Serve as a subject matter expert for assigned customer agencies. • Salesforce and SharePoint experience preferred. • Call center knowledge and experience preferred. Minimum Requirements - Bachelor's degree with 5+ years of experience. - Advanced degree or professional designation preferred. - Develops solutions to a variety of complex problems. - Work requires considerable judgment and initiative. - Exerts some influence on the overall objectives and long-range goals of the organization. • Developing website content experience • Self-motivated and able to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 65,000.00 Maximum Salary $ 85,200.00
$55k-65k yearly est. Easy Apply 5d ago
Insurance Benefit Reviewer- Entry Level position
Porter-Starke Services 3.8
Valparaiso, IN jobs
Our Valparaiso Billing Department is in need of an Insurance Benefit Reviewer! Once training is complete there are hybrid work from home options with this role. Porter-Starke Services, Inc. is a Community Mental Health Center (CMHC) based in Valparaiso and serves northwest Indiana with additional offices in Portage, Knox, and LaPorte. Porter-Starke operates Marram Health Center, a Federally Qualified Health Center (FQHC) with offices in Gary, Hebron, and Portage. POSITION SUMMARY: Ensures that the organization receives the necessary information to maximize first and third party billing and collection for client services. This is an entry-level position providing valuable experience based at the Valparaiso location Billing Department. EMPLOYEE BENEFITS: 401K w/ 20% company matching Option to work some remote hours (once training is complete) 11 paid holidays Competitive wages Generous PTO Employee discounts (YMCA) Employee referral program HSA/FSA accounts Medical, dental, and vision insurance Tuition assistance (up to $5250/annually) Loan repayments (up to $200/month) Casual Fridays Company paid life insurance policy Company paid long term disability Optional insurances (short term disability) Employee recognition events Employee Assistance Program Free health screenings VITAL DUTIES AND RESPONSIBILITIES [Major Job Functions] * Reviews all admitting paper work that has been scanned into the electronic medical record (EMR) system for new patients. Checks for duplicate patient IDs. * Reviews all data in EMR for new patients. For selected departments, reviews and enters all HAP associated data. * Contacts insurance carriers to obtain insurance benefits and initial authorizations. * Enters all insurance and authorization information into the patient's account in the Accumed practice management system. * Verifies Medicaid eligibility on a weekly basis for all patients who are currently eligible for Medicaid and for all self-pay only patients. * Updates the patient's insurance profile and transfers all claims to the appropriate payor when a patient becomes eligible for Medicaid. * When notified that a patient is no longer eligible for Medicaid, updates the patient's insurance profile, transfers all claims to the appropriate payor and communicates the change in funding to all of the patient's program areas. * Re-verifies insurance benefits and authorizations for patients who have been transferred or referred by one PSS staff to another. * When notified that a patient's insurance has lapsed, communicates this to front desk staff and follows up with new insurance and authorization information. * Assists patients to examine their insurance coverage to determine the allowable services and co-payments. * Assists staff at satellite offices with insurance questions or problems. * Handles customer and insurance representative inquires in a timely and efficient manner. * Participates in the telephone rotation and assists with inquiries at the Client Financial Services window when needed. EDUCATION & EXPERIENCE * High school diploma or G.E.D is required * A certificate or degree from a vocational or technical school preferred * One to three years related experience and/or training is preferred Please feel free to visit our website at ******************** for additional information.
$32k-43k yearly est. 12d ago
Social Services Support
Trilogy Health Services 4.6
Indiana jobs
JOIN TEAM TRILOGY Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest. POSITION OVERVIEW Job Summary: Directs, plans and implements the Social Services Program and provides guidance on policies and procedures. Plans and directs social services functions within an organization. Implements routines and a climate that enables residents to maximize their physical, mental and psychosocial well-being and quality of life. Roles and Responsibilities: * Directs and ensures the quality and quantity of company campus social services to assure resident needs are met. * Leads the planning, developing, implementing, and onboarding the social services campus staff to assure exemplary processes in customer service, resident engagement and life enrichment. * Advises management in developing processes, policies, and procedures that ensure efficient and effective operations. * Keeps current with National Association of Social Workers (NASW) guidelines and/or changes regarding social services programming in health care including changes to federal and state regulations. * Establishes and directs the overall visions and objectives for the social services department to all campuses by identifying needs in terms of quality assurance, staff development and role modeling. * Leads the social service team in service consultation through reviewing documentation and service delivery, to meet and exceed federal and state guidelines. * Develop new initiatives and training programs to use to educate campuses and/or staff. * Act as a consultant regarding any survey results that require a plan of correction or investigation. * Performs audits and documents social service performance against established goals including but not limited to mock surveys. * Other duties as assigned. Licenses and Certifications: Must meet state requirements and regulatory codes for licensure certification LOCATION US-IN- Southwest Indiana IN BENEFITS * Competitive salaries and weekly pay * 401(k) Company Match * Mental Health Support Program * Student Loan Repayment and Tuition Reimbursement * Health, vision, dental & life insurance kick in on the first of the month after your start date * First time homebuyers' program * HSA/FSA * And so much more! LIFE AT TRILOGY Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged. Flexibility is what you want, and flexibility is what you'll get. Come into the office because you want to - not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you. Six months of training, orientation and fun! We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back. ABOUT TRILOGY HEALTH SERVICES As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws. FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT. Job Summary: Directs, plans and implements the Social Services Program and provides guidance on policies and procedures. Plans and directs social services functions within an organization. Implements routines and a climate that enables residents to maximize their physical, mental and psychosocial well-being and quality of life. Roles and Responsibilities: * Directs and ensures the quality and quantity of company campus social services to assure resident needs are met. * Leads the planning, developing, implementing, and onboarding the social services campus staff to assure exemplary processes in customer service, resident engagement and life enrichment. * Advises management in developing processes, policies, and procedures that ensure efficient and effective operations. * Keeps current with National Association of Social Workers (NASW) guidelines and/or changes regarding social services programming in health care including changes to federal and state regulations. * Establishes and directs the overall visions and objectives for the social services department to all campuses by identifying needs in terms of quality assurance, staff development and role modeling. * Leads the social service team in service consultation through reviewing documentation and service delivery, to meet and exceed federal and state guidelines. * Develop new initiatives and training programs to use to educate campuses and/or staff. * Act as a consultant regarding any survey results that require a plan of correction or investigation. * Performs audits and documents social service performance against established goals including but not limited to mock surveys. * Other duties as assigned. Licenses and Certifications: Must meet state requirements and regulatory codes for licensure certification Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
$25k-30k yearly est. Auto-Apply 60d+ ago
Remote Nurse Health Specialist (Must have California RN License)
Alignment Healthcare 4.7
Indiana jobs
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Alignment Virtual Care Center is a collaborative approach to providing patients telehealth services 24 hours a day, 7 days a week. It is intended to provide support for Alignment Healthcare patients by being available to address any concern at any time. This program provides patients with medical and social support through virtual visit when they need it, with the goal of preventing unnecessary hospitalizations, health complications, and unmanaged disease progression that can occur when timely clinical interventions are not provided or are not accessible. The virtual care center program is offered to eligible patients at no cost to them. In this role, Nurse provides triaging service for patients who call into the virtual care center. Expected to escalate patient calls to Advanced Practice Clinician (APC) when appropriate. Responsible for managing patient care and treatment in collaboration with the Physician and Nurse Practitioner/Physician Assistant. The Alignment Virtual Care Center is a collaborative approach to providing patients telehealth services 24 hours a day, 7 days a week. It is intended to provide support for Alignment Healthcare patients by being available to address any concern at any time. This program provides patients with medical and social support through virtual visit when they need it, with the goal of preventing unnecessary hospitalizations, health complications, and unmanaged disease progression that can occur when timely clinical interventions are not provided or are not accessible. The virtual care center program is offered to eligible patients at no cost to them. In this role, Nurse provides triaging service for patients who call into the virtual care center. Expected to escalate patient calls to Advanced Practice Clinician (APC) when appropriate. Responsible for managing patient care and treatment in collaboration with the Physician and Nurse Practitioner/Physician Assistant. General Duties/Responsibilities (May include but are not limited to): Answering all in bound calls into the virtual care center Expected to use clinical judgement to address patient concerns Collaborates with primary care physician, Extensivist, and Nurse Practitioner/PA, and Case Manager to develop care plan for members. For non- care anywhere patients Conduct outbound calls and virtual visits to complete patient follow up Daily review of vitals for patients enrolled in remote patient monitoring program Support disease management referrals Interprets and evaluates diagnostic tests to identify and assess patients' clinical problems and health care needs. Educates members on topics such as disease process, end of life, medication, and compliance. Discusses case with physician/Nurse Practitioner/PA when appropriate. Use of Electronic Medical Records required. SUPERVISORY RESPONSIBILITIES: N/A Minimum Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Experience: Knowledge of clinical standards of care Minimum 1- year experience as an RN Education/Licensure: Requires successful completion of an accredited Nursing Program; BSN preferred , Registered Nurse, required Current, unrestricted license for California, Nevada, and North Carolina Must have CPR certification Other: Experience in gerontology, adult care, preferred Experience in palliative/hospice and complex care management, preferred Experience in Home Health including wound care, preferred Knowledge of Medicare Managed Care Plans, preferred Excellent administrative, organizational and verbal skills Effective communication skills with seniors Computer literate and able to navigate the internet Ability to work independently Detail oriented Dependable and reliable EMR experience is strongly preferred Bilingual skills valued (Spanish preferred ) Must be flexible with schedule as position is active 24 hours 7 days a week This includes alternative shifts such as day, evening, or overnight, weekends, and holiday coverage. Shifts can be scheduled over 8 or 10 hours. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact ****************** . Pay Range: $77,905.00 - $116,858.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
$27k-36k yearly est. Auto-Apply 60d+ ago
Director of Facilities
Crunch Fitness 3.9
Noblesville, IN jobs
Benefits: Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Reports To: President/Chief Operations Officer OverviewThe Director of Facilities is responsible for oversight of all facilities in the Fit Fusion network. With a focus on brand excellence and compliance the Director of Facilities oversees the operations and maintenance of Fit Fusion's Crunch locations ensuring a safe and efficient environment. This includes managing staff, budgets, and projects related to facilities systems, maintenance, and security. The role also involves strategic planning, vendor management, and ensuring compliance with relevant regulations and Crunch Corporate requirements. Primary Responsibilities Strategic Planning & Budgeting Develop and implement a facilities management strategy aligned with Fit Fusion's overall objectives. Manage the facility budgets, forecast expenditures, and analyzing cost trends. Lead long-range planning for future needs regarding facility management. Operations & Maintenance Oversee daily operations, including maintenance, repairs, and preventative maintenance programs. Ensure all equipment, including fitness equipment, is well-maintained and functions properly. Work in conjunction with the asset management team on all equipment related issues. Manage facility related tickets in Open Wrench platform. Manage relationships with vendors and contractors for services such as cleaning, security, and equipment maintenance. Safety & Compliance Ensures the facility adheres to all relevant health, safety, and building code regulations. Implements and manages safety protocols and emergency response plans. Conducts regular safety inspections and addresses any identified issues. Staff Management & Development: Manages and mentors a team of facility coordinators, maintenance technicians, and other staff. Builds and maintains a high-performing team culture. Communication & Reporting Communicates regularly with management, staff, and other stakeholders regarding facility operations and maintenance. Prepares reports on budget, maintenance, and other relevant metrics. Training & Development Lead and mentor a team of regional facility managers and gym level support teams to maintain facilities that exceed brand standards. Collaborate with marketing, personal training, group fitness and NCO department heads and franchise support teams to align efforts with business objectives. Assist the training & development department with all gym level trainings. Member Experience Maintain a superior level of service through excellent facility management to provide a high-level member experience. Monitor and support all SMG/NPS initiatives and projects to ensure high scores for all locations. Contribute to the Fit Fusion internal secret shop program. Job Requirements Bachelor's degree in facilities management or similar degree +10 years of experience in facility leadership roles, with at least 5 years in a multi-location or franchisee environment Proven history of driving successful outcomes in the fitness, health, or wellness industry. Demonstrated ability to use facility related software and asset management programs to manage multiple facilities. Strong operational and facility management skills at a multi-unit level and network level. Excellent project management skills with the ability to prioritize, manage multiple initiatives, and meet deadlines. Outstanding leadership, communication, and interpersonal skills with the ability to collaborate across departments. Passion for fitness and wellness, with a commitment to staying educated on equipment, facility and maintenance regulations and procedures. Ability to travel extensively. Flexible work from home options available. Compensation: $100,000.00 - $120,000.00 per year
$100k-120k yearly Auto-Apply 60d+ ago
Billing Analyst
Press Ganey Associates 4.7
South Bend, IN jobs
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. This position has a hybrid schedule which will require to go to the South Bend's office Tuesday through Thursday and working from home Monday and Friday. Job Overview This position will be responsible for processing new contracts and amendments and setting them up for accurate invoicing and revenue recognition. They will manage a client load and be available to answer questions directly from clients as well as from other internal departments regarding the contracts and invoices for their assigned client. Duties and Responsibilities Assist with the monthly invoice process including posting and review of client invoicing. Review and process contracts to ensure accurate invoicing and revenue recognition. Process monthly cancellations and issue necessary credits. Perform maintenance on client accounts to realign services, change billing cycles and adjust current or future pricing. Maintain a strong working relationship with clients both external and internal to ensure the accuracy of invoices and to serve as a resource when questions arise. Qualifications A high level of attention to detail to prevent and/or resolve existing billing issues timely and accurately. Excellent phone and written communication skills Ability to work independently, prioritize their work load, meet deadlines, and work in a team environment. Knowledge of the Microsoft Suite of products, especially Excel, is preferred. Education Bachelor's degree in Accounting, Finance, Business or related area is required with 1-3 years of relevant experience preferred. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $44,000 - $55,000 (annually). It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary we offer a competitive benefits package All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: *****************************************
$44k-55k yearly Auto-Apply 12d ago
Clinical Pharmacist
Alignment Healthcare 4.7
Indiana jobs
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Clinical Pharmacist at Alignment health Plan is involved in a wide range of projects throughout the year. Projects include, performs Part D coverage determination and appeal, responds to internal pharmacy questions, assists audits, reviews member materials, tests, and builds benefits among others. GENERAL DUTIES/RESPONSIBILITIES: 1. Reviews Part D coverage determination and appeal requests and make clinical decisions in accordance with formulary benefits, guidelines, and CMS requirements 2. Researches and responds to Part D grievances and inquiries, conducting outreach to prescribers, pharmacies, and members as needed 3. Monitors and oversees activities of Pharmacy Benefit Manager (i.e. benefit administration, clinical decision making, quality of customer service, compliance, etc.) 4. Supports annual pharmacy benefit build activities and development of member materials 5. Manages Part D formulary and related activities 6. Develops formulary recommendations by assessing drug utilization trends, clinical guidelines, and drug spend 7. Conducts therapeutic class reviews and analyze pharmacy cost and utilization management trends 8. Performs Medication Therapy Management over the phone 9. Attends interdisciplinary clinical rounds to provide pharmacy recommendations and improve patient health outcomes 10. Participates in plan and regulatory reporting and audits 11. Supports various Pharmacy Department operations, programs, and initiatives as needed 12. Performs other related duties and projects assigned Minimum Requirements: Standard work schedule: Monday through Friday, 8 AM - 5 PM PST, with availability for rotational weekend shifts as needed. Occasional onsite travel to the corporate office in Orange, CA may be required. Candidates should be prepared to travel up to 10% of the time to meet business needs Experience: • Required: Minimum of three years of experience at a health plan and/or PBM. Three years of work experience with Medicare Part D. Three years' experience in CDAG (coverage determinations, appeals, and grievances) • Preferred: Previous work experience in Part D formulary management. Previous work experience in Medication Therapy Management. Education: • Required: Bachelors Degree, Masters Degree or PhD in Pharmacy. • Preferred: Pharm. D. Specialized Skills Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Report Analysis Skills: Comprehend and analyze statistical reports. Licensure: • Required: Active pharmacist license in good standing Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1 While performing the duties of this job, the employee is regularly required to talk or hear. 2 The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 3 The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $126,422.00 - $189,634.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
$41k-80k yearly est. Auto-Apply 4d ago
Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)
Maximus 4.3
Evansville, IN jobs
Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00
$102k-189k yearly est. Easy Apply 6d ago
Virtual Care Summer Non-Clinical Intern
Parkview Health 4.4
Fort Wayne, IN jobs
Virtual Care is part of the larger Nursing Informatics team # reporting to Michelle Charles, SVP. Informatics focuses on the use of technology in the care of patients, as well as data analysis. The Virtual Care team is seeking an intern who will work in a hybrid of remote (local to Fort Wayne only) and on-site at the hospitals and the Business # Technology Center. Remote work will involve the use of a Parkview provided laptop to assist with data gathering, validation, and analysis. The various project work experienced as an intern provides a great opportunity to learn about healthcare and will prepare them for future roles. The intern will receive training on the technology used in the hospital and department which the Virtual Care team supports, such as iPhones, iPads, video equipment, etc. Once trained, the intern may go to the hospital units helping to support the use of these devices or other technologies (working alongside other Virtual Care team members). The intern may be involved in observing and assisting with the implementation of new processes. For remote work, the intern may complete chart audits, gather data, create reports, and assist the teams with other similar tasks. Actual duties will depend upon the project work at that time. Students will need to have knowledge of Microsoft Office tools, specifically Excel. Background in data analysis and data visualization is a plus. Students should be willing and able to assist the Virtual Care team in providing technical and workflow support in the hospital/department setting following training. Students will need good communication skills, as they may be interacting with Nurses and Patient Care Techs in the hospital. Work Schedule Monday#Friday, typically 8:00 a. m. #5:00 p. m. (day shift). Some flexibility may be available. An internship is structured for 24#40 hours per week. The preferred areas of study are students studying Nursing, Health Informatics, or similar fields with an interest in healthcare technology are encouraged to apply. All years of study are welcome. # Additional Notes: Applicants must have their own transportation for local travel between hospitals and the Business # Technology Center. Must be current undergraduate college student or graduate college student. Specific educational focus or degree may be preferred, depending on the internship hosting department. A specific license and/or certification may be preferred, depending on the hosting department of the internship. GPA of 3. 0 or above Submission of Cover Letter Resume and Letter of Recommendation. Other qualifications may vary by department of internship.
$24k-28k yearly est. 60d+ ago
Registered Dietitian
BHS 4.3
New Albany, IN jobs
Baptist Health Medical Group Registered Dietitian Bariatric Surgery Hybrid - New Albany, Indiana & Work from Home Full Time Eligible for $3000 sign-on bonus Sign-on bonus is reserved for new hires meeting eligibility criteria. The Registered Dietitian Nutritionist supports the Bariatric Program by providing nutritional assessment, education, and management to patients with chronic conditions who are at risk for disease progression, complications, cognitive, and functional decline. In collaboration with the physician and interdisciplinary team, the Registered Dietitian Nutritionist develops and implements an individualized care plan designed to promote the patient's understanding and management of their condition, optimize quality of life, and improve clinical outcomes. This role will also develop various nutritional programs (adult and pediatric focused) for the Bariatric Program. This position provides service in the Bariatric office, [and remotely, as appropriate according to schedule and staffing needs.] Minimum Education, Training, and Experience Required Bachelor's degree with course work approved by the Academy of Nutrition and Dietetics Accreditation Council for Education in Nutrition and Dietetics (ACEND). Passed a national examination administered by the Commission on Dietetic Registration. Possess current, unrestricted certification with the Commission on Dietetics Registration (CDR) Possess current, unrestricted dietitian licensure in Kentucky (Kentucky Department of Professional Licensing) and Indiana (Indiana Professional Licensing Agency) Knowledge of nutrition guidelines in chronic disease management. Knowledge of medical terminology. Knowledge of HEDIS or NCQA quality measures Valid unrestricted driver's license and ability to drive to multiple locations. Benefit Highlights: Vision, Dental, RX plan CME allowance Health Insurance - Lower cost using Baptist Health Providers Paid Time Off Available paid time off on your first day Tuition Assistance 401k with employer matching Employee Assistance Program & Financial Counseling Perks at Work Purchasing Power Payment Options University Partnerships/Tuition Discounts and much more! Dietitian, CDR, Bariatric, Clinic, Specialty, Registered Dietician, Nutritionist Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.
$48k-59k yearly est. Auto-Apply 2d ago
Regional Director of Operations Crunch Fitness
Crunch Fitness 3.9
Noblesville, IN jobs
Benefits: Bonus based on performance Competitive salary Paid time off Training & development Employee discounts Health insurance Regional Director of Operations | Fit Fusion (a Crunch Fitness Franchisee) OverviewThe Regional Director of Operations will be responsible for strategic planning, execution, and optimization of day-to-day operations, ensuring efficiency, and contributing to organizational success in a specific region. This role involves overseeing operations initiatives across multiple locations, leveraging analytics to drive data-driven decision-making, while implementing strategies and processes to increase sales, operational efficiency and increase the customer lifetime value. The ideal candidate will have a deep understanding of both operations and sales with extensive experience in leading teams in a multi-location environment. The leader we are looking for possesses excellent organizational, leadership, teamwork and communication skills, and has a proven career track record with progressive levels of responsibility in the fitness industry. The contributions of this Regional Director will drive sales while continuing to strengthen member relationships while helping us drive business objectives for revenue, profitability and growth. Responsibilities Operational Oversight Develop and implement operational strategies and processes to optimize facility performance throughout a region of Crunch locations. Oversee multi-unit operations including training & development with an emphasis on performance management of the general manager team. Manage facility budgets and report on key performance indicators. Oversee regional program on facility management including gym audits to ensure all locations follow brand standards. Identify and implement process improvements to enhance efficiency and productivity. Team Management Lead and motivate a team of fitness professionals, including general managers and assistant general managers throughout a specified region. Conduct performance evaluations, provide feedback, and develop staff training programs. Institute practices to achieve goals and monitor key performance indicators for each location based on analysis of both current and historical data. Sales and Production Monitor goals for sales and production for the network Collaborate with VP of Operations on key initiatives designed to drive top sales in both the membership category and personal training. Train and develop gym level leadership on both sales and member experience to accelerate network growth. Other Responsibilities Work in collaboration with New Gym Openings team to ensure a successful location openings. Oversee execution of promotional events designed to enhance sales and the member experience. Implement new programs and services to adhere to Crunch brand standards. Qualifications Bachelor's degree in a related field; MBA preferred 5+ years of experience in fitness leadership roles, with at least 5 years in a multi-location or franchisee environment Proven track record of operational excellence in the fitness industry Strong expertise in business analytics, including proficiency member management systems Demonstrated ability to use data analytics to improve customer lifetime value and increase network performance Excellent project management skills with the ability to prioritize, manage multiple initiatives, and meet deadlines Outstanding leadership, communication, and interpersonal skills with the ability to collaborate across departments Passion for fitness and wellness, with a commitment to staying current on industry trends and innovations Ability to travel extensively throughout a specific region of Fit Fusion locations Ability to relocate Reporting Structure Reports directly to the Vice President of Operations Works in conjunction with the location specific management teams Flexible work from home options available. Compensation: $90,000.00 - $110,000.00 per year
$26k-35k yearly est. Auto-Apply 60d+ ago
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Maximus 4.3
Fort Wayne, IN jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Build and maintain knowledge base in SharePoint. - Build document management processes and procedures. - Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current. - Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content. - Create hierarchy and ownership structure to sustain knowledge management. - Empower contributions from key stakeholders to improve the knowledge base. - Design and implement work flows to manage documentation process. - Establish standard templates for all documentation for the teams to utilize in document creation. - Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base. - Create, promote and apply best practices for writing, style and content in Microsoft style. - Create training material in support of the Knowledge management process. - Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article. - Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint. • Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations. • Serve as a bilingual subject matter expert (English and Spanish) for contact center content development. • Support the creation and refinement of training materials for contact center agents. • Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials. • Represent the contact center perspective in content-related discussions and decisions. • Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards. • Manage and develop knowledge articles, chat quick text scripts and email templates. • Conduct audits of knowledge articles and procedures to ensure accuracy and relevance. • Identify emerging contact center trends and coordinate content updates to address urgent needs. • Collaborate with client content teams to create, update, and review contact center-specific content. • Serve as a subject matter expert for assigned customer agencies. • Salesforce and SharePoint experience preferred. • Call center knowledge and experience preferred. Minimum Requirements - Bachelor's degree with 5+ years of experience. - Advanced degree or professional designation preferred. - Develops solutions to a variety of complex problems. - Work requires considerable judgment and initiative. - Exerts some influence on the overall objectives and long-range goals of the organization. • Developing website content experience • Self-motivated and able to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 65,000.00 Maximum Salary $ 85,200.00
$55k-65k yearly est. Easy Apply 5d ago

Byron Health Center Remote jobs - 303 jobs

Senior Software Development Lead

Medical Records Specialist

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Licensed Crisis Counselor - Fully Remote in South Bend, IN

COMPLIANCE INTERN (50080449)

Breast Imaging Radiologist - Indianapolis Based | Partnership Track

Principal Project Manager

Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)

Insurance Benefit Reviewer- Entry Level position

Social Services Support

Remote Nurse Health Specialist (Must have California RN License)

Director of Facilities

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Clinical Pharmacist

Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)

Virtual Care Summer Non-Clinical Intern

Registered Dietitian

Regional Director of Operations Crunch Fitness

Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)

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