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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $38,941 | $18.72 |
| 2 | Port Orchard, WA | $35,882 | $17.25 |
| 3 | Norwood, MA | $33,737 | $16.22 |
| 4 | New York, NY | $33,715 | $16.21 |
| 5 | Denver, CO | $32,481 | $15.62 |
| 6 | Los Angeles, CA | $32,416 | $15.58 |
| 7 | Metuchen, NJ | $32,160 | $15.46 |
| 8 | Dillon, MT | $31,289 | $15.04 |
| 9 | Chicago, IL | $30,570 | $14.70 |
| 10 | Columbus, OH | $30,499 | $14.66 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Engagement Specialist | $36,438 | $18 | - |
| 2 | Customer Service Technician | $34,821 | $17 | - |
| 3 | Call Center Coordinator | $34,263 | $16 | - |
| 4 | Bilingual Customer Service | $33,358 | $16 | - |
| 5 | Customer Service Representative | $33,094 | $16 | - |
| 6 | Customer Care Representative | $32,835 | $16 | - |
| 7 | Customer Service Specialist | $32,792 | $16 | - |
| 8 | Telephone Service Representative | $32,617 | $16 | - |
| 9 | Call Center Technician | $32,562 | $16 | - |
| 10 | Customer Care Advocate | $32,311 | $16 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | East-West Center | $36,073 | $17 | - |
| 2 | Bernstein Chackman & Liss | $33,068 | $16 | - |
| 3 | Idezi | $31,719 | $15 | - |
| 4 | Adirondack North Country Association | $31,315 | $15 | - |
| 5 | Innovative Driven | $31,184 | $15 | - |
| 6 | BSC Group | $30,453 | $15 | 4 |
| 7 | Geographic Resource Solutions | $30,348 | $15 | - |
| 8 | MPR | $30,207 | $15 | - |
| 9 | Ka Architecture | $30,131 | $14 | - |
| 10 | Story Worldwide | $30,070 | $14 | - |
| 11 | ASLAN Training | $29,861 | $14 | - |
| 12 | Operations | $29,855 | $14 | - |
| 13 | Global Service Office | $29,827 | $14 | - |
| 14 | Rar | $29,717 | $14 | - |
| 15 | Bite Communications | $29,164 | $14 | - |
| 16 | The Narrative Group | $29,079 | $14 | - |
| 17 | Asb | $28,911 | $14 | - |
| 18 | Lucas | $28,800 | $14 | 1 |
| 19 | AIN | $28,774 | $14 | - |
| 20 | Bravo | $28,671 | $14 | - |