Senior Engagement Manager - Digital Transformation (Remote)
Skillnet Solutions Inc. 3.8
San Jose, CA jobs
A leading digital transformation company is looking for an Engagement Manager to drive digital transformation programs. The role involves leading presales efforts, overseeing delivery teams, and maintaining strategic client relationships. With a focus on customer experience and technical oversight, candidates should have 10+ years in retail or B2B commerce, expertise in Agile methodologies, and a strong executive presence. This position offers a competitive salary ranging from $150,000 to $200,000 and a comprehensive benefits package.
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$150k-200k yearly 1d ago
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Technical Delivery Manager
Appian 4.7
McLean, VA jobs
Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.
Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).
This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.
To be successful in this role, you need:
Experience managing a book of business using financial management tools and metrics
Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers
Experience understanding customer's strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.
Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)
Basic qualifications:
8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel up to 20%
$126k-163k yearly est. 5d ago
Technical Delivery Manager (Army)
Appian 4.7
McLean, VA jobs
Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).
This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.
To be successful in this role, you need:
Experience managing a book of business using financial management tools and metrics
Experiencing leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers
Experience understanding customer's strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.
Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (preferred)
Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)
Basic qualifications:
Proven background in support of DoD; ideally with Army, Navy, or USAF contracts
5+ years of experience in an agile delivery environment with at least 1 year of experience leading a team
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel; 10% or less annually to support customer engagement
$126k-163k yearly est. 5d ago
Technical Delivery Manager
Appian 4.7
Austin, TX jobs
Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.
Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).
This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.
To be successful in this role, you need:
Experience managing a book of business using financial management tools and metrics
Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers
Experience understanding customer's strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.
Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)
Basic qualifications:
8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel up to 20%
$109k-143k yearly est. 5d ago
Technical Delivery Manager
Appian 4.7
Dallas, TX jobs
Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.
Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).
This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.
To be successful in this role, you need:
Experience managing a book of business using financial management tools and metrics
Experience leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers
Experience understanding customer's strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.
Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (Preferred)
Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)
Basic qualifications:
8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel up to 20%
$108k-142k yearly est. 5d ago
Delivery Practice Manager , Associate to Consultant (A2C) ProServe Shared Delivery (SDT)
Amazon 4.7
Arlington, VA jobs
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career talent. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
-Building and managing a high-performing team of Delivery Consultants
-Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
-Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
-Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
-Driving business development initiatives and exceed customer satisfaction targets
-Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery.
-Drive technical and soft skill training to focus and accelerate consultant development
-Partner with Business Unit stakeholder to identify engagement staffing opportunities for your team and drive high team utilization.
A day in the life
In this role, you will be a part of leading and building our complex and ambitious "Associate to Consultant" (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants.
This position requires on-site presence at Amazon Web Services (AWS) offices or customer locations for a minimum of 5 days per week. Remote work is not available for this role. The position demands regular in-person attendance at office locations and customer sites. Travel requirements include visiting AWS facilities and customer locations throughout the United States and internationally, as business needs dictate.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Basic Qualifications
-8+ year in IT and/or Management Consulting, with at least 3 years in a people leadership role.
-Experience managing IT transformation projects
-Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
-Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals
Preferred Qualifications
- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $152,100/year in our lowest geographic market up to $262,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$152.1k-262.8k yearly 5d ago
Delivery Practice Manager , Associate to Consultant (A2C) ProServe Shared Delivery (SDT)
Amazon.com, Inc. 4.7
Arlington, VA jobs
The Amazon Web Services Professional Services (Pro. Serve) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A 2 C) Pro. Serve Shared Delivery Team (SDT) to help us grow our early-in-career talent. Delivery, Manager, Consultant, Associate, Practice, Customer Engagement
$100k-148k yearly est. 7d ago
Senior Manager, Smart Manufacturing Systems (Aerospace)
Northrop Grumman Corp. (Au 4.7
San Diego, CA jobs
A leading aerospace company located in California is seeking a Manager of Manufacturing Systems Engineering. This role involves leading production approaches and developing strategies for high-rate manufacturing. Ideal candidates will have significant experience in aerospace, systems engineering, and a strong leadership background. The position offers a competitive salary ranging from $187,000 to $280,600 annually.
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$187k-280.6k yearly 1d ago
Engagement Manager
Skillnet Solutions Inc. 3.8
San Jose, CA jobs
Engagement Manager - Digital Transformation
Travel: 25-40% (U.S. client sites)
Reports to: Director, Professional Services
About SkillNet
SkillNet Solutions is a global leader in digital transformation, specializing in customer experience (CX), unified commerce, and enterprise-scale eCommerce. We help mid-market and enterprise organizations modernize operations, strengthen agility, and unlock measurable growth across digital and physical retail channels. Our consulting‑led approach delivers both strategic guidance and hands‑on solution delivery across complex technology ecosystems.
The Opportunity
The Engagement Manager (EM) is a senior strategic leader who drives commercial success, solution vision, and delivery excellence for large‑scale digital transformation programs. Acting as a trusted advisor and executive‑facing guide, you lead clients from the earliest presales conversations through successful go‑live. This role blends strategy, solutioning, and hands‑on program leadership-ideal for someone with deep retail/digital expertise, strong executive presence, and a passion for solving complex problems.
What you will do: Presales Leadership & Commercial Growth
Lead end‑to‑end presales efforts, including discovery, solution framing, and executive‑ready presentations.
Drive commercial outcomes tied to:
Prospect‑to‑client conversion
Account profitability and margin performance
Add‑on revenue and account expansion
Develop and refine SOWs that balance client needs with delivery feasibility and financial targets.
Represent SkillNet's value proposition with clarity, confidence, and consultative insight.
Executive Advisory & Client Strategy:
Serve as the executive sponsor for major engagements, cultivating deep, trust‑based relationships with C‑suite leaders.
Deliver strategic recommendations using structured thinking, creativity, and domain expertise.
Lead high‑impact workshops spanning CX strategy, customer journey mapping, technical requirements, and digital growth roadmaps.
Maintain strong client satisfaction and long‑term account health (CSAT/NPS).
Delivery Leadership & Technical Oversight:
Oversee multi‑phase, multi‑workstream digital transformation programs (eCommerce, PIM, OMS, CX, etc.).
Ensure on‑time, on‑budget, and on‑scope delivery while guiding cross‑functional delivery teams.
Act as the bridge between business stakeholders and technical teams, translating complex concepts into actionable guidance.
Partner with Solution Architects to identify risks early, resolve blockers, and maintain program momentum.
Team Leadership & Methodology Governance:
Lead matrixed teams of architects, engineers, and analysts with a focus on accountability and excellence.
Tailor Agile/Scrum/Kanban or hybrid delivery models to fit client maturity and operating environments.
Continuously optimize delivery processes to enhance efficiency, predictability, and client value.
What you bring
Exceptional executive presence and the ability to influence and advise C‑level leaders.
Proven success in presales‑driven consulting roles, including ownership of SOWs, commercial KPIs, and conversion outcomes.
Expertise in Agile, Scrum, Kanban, and DevOps methodologies with the ability to tailor frameworks to client contexts.
10+ years of experience in retail or B2B commerce with deep understanding of domain‑specific challenges.
Strong technical foundation (e.g., enterprise/solution architecture) enabling credible engagement with technical teams.
Hands‑on experience with modern commerce ecosystems (Shopify, SAP Commerce, Kibo, Spryker, commercetools, PIM, OMS, digital marketing/growth).
Strong financial acumen including P&L ownership, budget management, and financial modeling.
Comfortable working in highly ambiguous environments
Bachelor's degree required; MBA preferred.
Work and Benefits Snapshot
SkillNet is committed to equitable, market‑competitive compensation. Total compensation for this role ranges from $150,000 - $200,000, based on experience and expertise. We offer a comprehensive benefits package including:
Generous Medical, Dental, and Vision coverage
Health spending accounts
Long Term Disability
401(k) participation
Flexible schedules
PTO
Learning & Development programs
Company‑provided equipment for full‑time U.S.-based remote employees
Offers are contingent upon successful completion of reference checks.
Equal Opportunity Statement
SkillNet Solutions is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, protected veteran status, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any characteristic protected by law.
About us
At SkillNet, we're passionate engineers, and creative thinkers dedicated to making modern commerce work for everyone. Since 1996, we've partnered with global names like Disney, lululemon athletica, and PayPal‑helping them dream bigger and deliver smarter, seamless experiences for their customers.
What drives us?
Transforming commerce is about more than technology‑ it's about people. We're the team that global brands turn to when they want to reimagine how enterprise and retail work in a fast‑moving digital atmosphere. By blending AI, cloud, and cutting‑edge SaaS, we help businesses anticipate the next shift and create a unified journey across B2B, B2C and B2B2C.
With over 63 countries in our portfolio and a diverse, collaborative culture spanning three continents, SkillNet is always pushing boundaries (and having fun doing it!). We believe great
ideas come from everywhere, so we're all about sharing knowledge, challenging the status quo,
and celebrating our wins together.
Ready to join a team that loves what they do and is shaping the future of commence? Let's
engineer what comes next together!
Our team is entirely remote and we're hiring! Take a look at our openings! *************************************
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$150k-200k yearly 1d ago
Senior Design Systems Manager - Scale UX (Equity + Bonus)
Etsy, Inc. 4.7
New York, NY jobs
A global creative goods marketplace is seeking a Senior Product Design Manager to lead the design systems team. This full-time position involves establishing design quality standards while managing and mentoring a team of product designers. Candidates should have extensive experience in product design and a strong track record in team leadership. The role supports remote work but requires some office attendance for local candidates. Benefits include competitive salary and equity package.
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$153k-207k yearly est. 2d ago
Senior Project Manager
Motive Workforce 4.3
Bellflower, CA jobs
General Contracting Division
The Senior Project Manager leads complex construction projects from early planning and preconstruction through commissioning and closeout. This role drives project strategy, execution, financial performance, client communication, subcontractor coordination, and overall team leadership. The SPM ensures every project is delivered safely, efficiently, and in alignment with the organization's mission, expectations, and core values. This is a full-time, exempt internal role.
Core Responsibilities
Project Leadership and Execution
• Lead projects from preconstruction through construction, commissioning, and closeout
• Develop schedules, manpower plans, procurement strategies, and critical-path workflows
• Oversee contract administration, scope alignment, document control, and change management
• Manage subcontractor onboarding, coordination, progress, and performance
• Run OAC meetings, trade coordination meetings, and internal project reviews
• Ensure drawing/specification adherence and high-quality field execution
Financial Management
• Build, manage, and update project budgets, forecasts, and cash flow
• Monitor job cost reports, productivity, and budget-to-actual performance
• Lead monthly financial reviews, billing cycles, and cost-to-complete analysis
• Review, negotiate, and approve subcontractor pay apps and change orders
Client and Stakeholder Relations
• Act as the primary client point of contact
• Communicate proactively with owners, architects, consultants, inspectors, and internal leaders
• Maintain a solutions-first mindset that aligns with client goals and protects company interests
Risk, Compliance, and Safety
• Uphold company safety standards and regulatory compliance
• Identify risks early and implement mitigation strategies
• Ensure proper documentation of RFIs, submittals, QA/QC processes, and field activity
Team Development and Collaboration
• Mentor Project Engineers, Assistant PMs, and Coordinators
• Encourage communication, alignment, and accountability across project teams
• Foster a collaborative, respectful, high-performance work environment
Technical Tools Used
• Sage 300 CRE
• Procore
• AIA Contract Documents Software
• Bluebeam Revu
• Microsoft Project
• Microsoft Excel, Outlook, and Teams
Experience
• 10+ years of progressive project management experience in commercial construction
• Experience leading ground-up, tenant improvement, and/or complex multi-phase projects
• Strong financial, contractual, and scheduling expertise
• Ability to manage multiple projects in a fast-paced environment
Technical Proficiency
• Sage 300 Construction and Real Estate
• Procore Construction Management Software
• AIA contract documentation systems
• Bluebeam Revu
• Microsoft Project
• Microsoft Excel, Outlook, and Teams
Core Competencies
• Excellent communication and leadership skills
• Strong problem-solving ability and attention to detail
• Ability to lead diverse teams and maintain accountability
• Solutions-focused mindset with strong client service orientation
• High level of integrity, professionalism, and operational discipline
$107k-149k yearly est. 4d ago
Senior Manager, GTM Business Systems
Braze 4.2
New York, NY jobs
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.
Overview
Braze is a leading customer engagement platform, powering relevant and memorable experiences between brands and their customers. We are seeking a Senior Manager, GTM Business Systems, to lead our go-to-market (GTM) business systems analysts team, and define the strategic roadmap for our GTM technology stack. This is a very critical and visible leadership role for an experienced and visionary professional who can combine a deep understanding of business processes and best practices, with a mastery of technology to drive operational excellence and accelerate company growth.
You will be responsible for overseeing the strategy, roadmap, development, ownership, and maintenance of all business systems supporting our Marketing, Demand Gen, Business Development, Sales, Account Management, Pricing & Packaging, Deal Desk, and Partnerships business functions. This role demands a leader who can not only manage a team of talented business systems analysts, but also serve as a strategic technology partner to executive leadership.
What You'll Do
Lead, mentor, grow and develop a high-performing team of Business Systems Analysts, fostering a culture of innovation, collaboration, and continuous improvement.
Drive delivery excellence through iterative shipping with clear acceptance criteria, UAT protocols, and comprehensive documentation (discovery docs, BRDs, FRDs, SOPs) that enable effective system adoption.
Develop, own, and execute the multi-year strategic roadmap for our GTM technology stack, ensuring it aligns with Braze's business goals and growth targets.
Build and maintain strong relationships with executive stakeholders in Marketing, Demand Gen, Business Development, Sales, Account Management, Pricing & Packaging, Deal Desk, and Partnerships business functions. Understand their long term objectives, and translate into scalable and efficient technology strategy and roadmap, and communicate decisions, tradeoffs, and outcomes transparently.
Collaborate closely with the GTM Ops and GTM Productivity teams to drive organizational efficiencies.
Oversee the full lifecycle of major GTM systems initiatives, from initiation, vendor selection and implementation, to ongoing ownership, optimization and governance.
Identify opportunities to leverage AI-driven solutions to enhance GTM processes, improve user experience, reduce manual work, and solve business pain points.
Serve as the principal advisor on all GTM systems matters, guiding cross-functional projects and ensuring a cohesive and integrated technology ecosystem.
Stay abreast of emerging GTM technologies and industry trends, evaluating their potential application to enhance Braze's GTM capabilities.
Negotiate and manage vendor relationships for GTM technology solutions, optimizing value and service levels.
Own and manage the GTM systems, and their budget and resources, making strategic decisions on technology investments and resource allocation.
Build subject matter expertise within the team across all the GTM process areas.
Drive Business Analysis and Architecture best practices within the team.
Communicate complex technical strategies and project statuses to executive leadership, translating technical details into clear business value.
Who You Are
15+ years of experience in Business Systems, with at least 5 years in a leadership or management role focused on GTM systems.
Proven track record of successfully leading GTM technology strategy, and delivering large-scale technology initiatives, with a deep understanding of project management methodologies.
Experience building and establishing new technical functions within existing organizations.
Extensive expertise in Salesforce Sales Cloud, and Experience Cloud/ PRM, and experience with similar GTM tools, e.g. Gong, Outreach, People.ai, Clari, ZoomInfo, Fullcast, Crossbeam, DealHub, CPQ, etc.
Exceptional leadership, communication, and stakeholder management skills, with the ability to influence and build consensus among diverse stakeholders at all levels of the organization.
Strategic, data-driven mindset with a hands-on approach. You are capable of both defining the vision and guiding the team through technical challenges.
Strong business acumen and a deep understanding of the end-to-end GTM process, including: inquiry-to-lead, lead-to-opportunity, quote-to-cash, partnerships, and customer lifecycle.
Demonstrated experience in implementing AI solutions to deliver business value in a GTM context.
Strong understanding of data privacy regulations (e.g., GDPR, CCPA) as they relate to GTM data.
Proven ability to manage complex projects with multiple dependencies and cross-functional teams.
Familiarity with agile development methodologies for system enhancements and implementations.
Experience managing a departmental budget and a solid understanding of financial principles related to technology investment.
Experience in driving GTM technology strategy at a high-growth SaaS company.
Bachelor's degree in Business, Information Technology, or a related field; MBA is a plus.
Bonus Points If You Have
Certifications in core GTM platforms, e.g. Salesforce Certified Administrator, Sales Cloud Consultant, etc.
Experience with integrations and API management.
Familiarity with data warehousing, business intelligence (BI), and reporting tools.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $164,700 - $183,000/year with an expected On Target Earnings (OTE) between $193,800 - $215,300/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work, among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
$164.7k-183k yearly 7d ago
Events & Audience Engagement Manager
Technovation 3.8
San Francisco, CA jobs
Full-Time; Bay Area, CA with occasional travel requirements; Part of the Fundraising team, reporting to the CEO; Must be based and qualified to work in the United States. [Estimated salary: $70,000]
& this Opportunity
Technovation is the world's largest AI accelerator for girls and women, and the largest women-in-tech network globally. We empower young people and women across 120+ countries to become AI innovators, entrepreneurs, and leaders. In 2026, we are significantly expanding our event footprint - from intimate alumnae gatherings to major convenings with global AI leaders - to deepen community engagement and cultivate donor and partner relationships.
We are seeking a highly organized, detail-focused Events & Audience Engagement Manager to plan, execute, and support a robust calendar of high-impact events. This role is equal parts event logistics (venues, run-of-show, contractors, materials), operational planning, and audience cultivation - ensuring the right people are invited, prepared, and inspired to participate.
The goal of this role is to build and maintain events that drive connection, belonging, and generosity across our global ecosystem. From managing Eventbrite pages to shaping guest lists, coordinating speakers, and hitting attendance targets, this role will make sure each event is seamless, strategic, and well-attended.
Core responsibilities
Event Logistics & Production (50%)
Lead end-to-end logistics for 10-15 annual events (virtual + in-person).
Source and manage venues (in partnership with funding partners), catering, AV, photography, livestream, décor.
Manage contracts, vendor negotiations, timelines, and safety considerations.
Build detailed run-of-show documents and coordinate event-day execution.
Set up and manage Eventbrite/registration systems, confirmation flows, and reminders.
Audience Cultivation & Attendance Growth (25%)
Build thoughtful guest lists for each event in partnership with fundraising, program and leadership teams
Ensure that the right people - funders, partners, alumnae, community members - are invited and motivated to attend.
Coordinate invite sequencing, reminders, and personalized outreach.
Partner with Marketing to ensure timely email communications and social promotion.
Track registrations, monitor attendance risk, and adjust outreach to hit targets.
Steward relationships with speakers, panelists, and VIP attendees to ensure a premium experience.
Event Planning & Project Management (25%)
Develop an event calendar with content focus, milestones and deliverables in collaboration with relevant team members
Conduct pre-event planning meetings with Fundraising, Marketing, Programs.
Prepare and distribute planning documents: briefing notes, speaker prep, scripts.
Anticipate operational needs - signage, name badges, seating, volunteer roles, AV needs.
Manage travel logistics for speakers, VIP guests, and staff when needed.
Support event content flow (presentations, demos, mission moments).
Success Metrics
This role will be measured on:
Strength of audience cultivation (warm leads generated, donor engagement moments created).
Attendance targets met or exceeded for every event.
Quality of event logistics and execution, measured through post-event surveys and staff review.
Ideal Candidate Skills
5+ years in event planning, event operations, community engagement, or similar logistical roles.
Proven ability to execute complex, multi-stakeholder events at high quality.
Strong project management skills; able to run multiple events concurrently.
Experience with AI tools, Eventbrite, Google Suite, Zoom Events, CRMs, and project management tools.
Experience in audience engagement, ensuring people show up - via smart outreach and follow-through.
Excellent written and verbal communication; polished with VIPs and senior leaders.
Calm under pressure, anticipatory, and extremely detail-oriented.
Note: Removed emphasis formatting for accessibility.
To Apply
Please apply at this link . Please be ready to provide your LinkedIn, along with completing a screening task.
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$70k yearly 2d ago
Electrical Senior Project Manager
ITP (International Talent Partnership 4.6
Dallas, TX jobs
The Senior Project Manager will lead the planning, execution, and delivery of large, complex electrical construction projects across commercial, mission critical, industrial, and institutional markets. This role is responsible for full project lifecycle ownership, financial performance, team leadership, and client satisfaction.
The ideal candidate brings deep electrical construction experience, strong leadership capability, and a proven ability to manage high-value projects while mentoring Project Managers and coordinating closely with field leadership.
Key Responsibilities
Lead electrical projects from preconstruction through closeout
Maintain full responsibility for project financials, including budgeting, forecasting, cost control, and margin performance
Oversee and mentor Project Managers, Assistant PMs, and project support staff
Collaborate closely with Superintendents and Foremen to ensure alignment between project plans and field execution
Review and manage contracts, scopes of work, schedules, and procurement strategies
Manage change orders, risk mitigation, and claims avoidance
Serve as the primary point of contact for owners, general contractors, and key stakeholders
Ensure all projects meet company safety standards, NEC requirements, and quality expectations
Support preconstruction and estimating teams with project planning, constructability reviews, and bid strategies
Drive consistent project reporting and executive-level communication
Project Types May Include
Large commercial electrical projects
Mission critical / data center facilities
Healthcare and institutional buildings
Industrial and manufacturing facilities
High-rise and campus-style developments
Qualifications
5-15+ years of experience in electrical construction project management
Proven experience managing large-scale electrical projects and multiple project teams
Strong understanding of electrical systems, drawings, and construction processes
Demonstrated leadership experience managing PMs and coordinating with field leadership
Strong financial acumen with experience managing complex project budgets
Excellent communication, negotiation, and client-facing skills
Preferred Experience
Background with a large regional or national electrical contractor
Experience in mission critical or technically complex projects
Journeyman electrician background or significant field exposure
Proficiency with industry-standard project management and financial software
What the Role Offers
Leadership role with autonomy and decision-making authority
Exposure to high-profile, technically complex electrical projects
Long-term career growth within a stable, well-capitalized contractor
Strong internal support structure and established project delivery processes
$95k-131k yearly est. 1d ago
Senior Project Manager/Estimator
Harris & Co Executive Search 4.4
Minneapolis, MN jobs
Harris & Co are working alongside an industry leading employee-owned GC in MN, actively seeking a Senior Project Manager/Estimator to join their team and spearhead operations across the Twin Cities.
Specialised in Earthworks, Demolition, and Site Utilities across Public and Private Civil projects, you will step into a leadership role, developing the Preconstruction and Project Management teams as well as leading marquee Civil projects across Minneapolis.
What's in it for you:
Senior Leadership growth - strategic hire with long-term Executive succession plan in place
Lucrative Compensation Package - Employee ownership perks, competitive healthcare package
Family friendly, team based culture - renowned for their team cohesion and employee retention
What you'll need:
Minimum 3 years Project Management experience across Civil Earthworks, Demolition, Site Utilities projects.
Civil Engineering/Construction Management Bachelors Degree (preferred)
Highly effective communication and interpersonal skills to work with our team, clients, subcontractors and vendors
Ability to stay organized and prioritize tasks accordingly
Proficient computer skills in project financials, progress tracking/scheduling, and estimating/takeoffs. Preferred experience with Microsoft Office, Bluebeam, HCSS (HeavyBid/HeavyJob), and Viewpoint Vista#
If this is you, apply below. Alternatively, reach out on *******************************
$85k-107k yearly est. 20h ago
Senior Project Manager
Harris & Co Executive Search 4.4
Dallas, TX jobs
Role - Senior Mechanical Project Manager - Mission Critical / Data Centers
I'm currently partnered with a recognized mechanical contractor with an undisputed reputation in mission-critical construction. As they continue to scale, my client is ramping up for four new ground-up data center projects in the Dallas/DFW area and is looking to add experienced Senior Project Managers to their high-performing team.
This is a leadership opportunity for a proven project professional who wants to be involved in career-defining work within a stable, well-respected organization.
What You Can Expect
Leadership roles on marquee, ground-up data center projects across DFW
The opportunity to work with a contractor that has built a culture genuinely focused on investing in and retaining top talent
Strong stability and long-term growth within a proven, financially sound organization
Competitive compensation and a wealth-building package aligned with senior leadership impact
Role Overview
The Senior Project Manager will have full ownership of assigned data center projects from preconstruction through closeout, serving as the primary driver of execution, financial performance, and client relationships.
Key Responsibilities
Lead large-scale, mission-critical projects from award through final completion
Act as the primary point of contact for owners, engineers, trade partners, and internal leadership
Oversee project financials including budgeting, forecasting, cost control, change management, and billing
Coordinate closely with field leadership to ensure schedule, quality, and safety objectives are met
Manage contracts, subcontracts, and procurement strategy
Identify and mitigate project risks while maintaining strong client confidence
Mentor and support Project Managers, Engineers, and project teams as the organization continues to grow
Qualifications
5+ years of project management experience within mechanical construction, mission-critical, or large-scale commercial environments
Demonstrated experience delivering complex, ground-up projects, ideally data centers
Strong command of project financials, contracts, and execution strategy
Ability to lead teams, communicate effectively, and operate confidently with owners and executive leadership
If you are a Project Manager looking to step into high-visibility data center work with a contractor known for quality, stability, and long-term opportunity, this is a role you need to explore.
$77k-98k yearly est. 4d ago
Senior Civil Project Manager
Trinity Technology Solutions LLC 4.4
Houston, TX jobs
Job Title: Senior Civil Project Manager
Employment Type: Full-Time
Salary Range: $100,000 - $140,000 per year
About the Opportunity
We are seeking a seasoned Senior Civil Project Manager to lead our client's expansion into the Houston market. This role will serve as the first on-site representative for the Houston office and play a key role in establishing and growing the company's regional presence.
The selected candidate will take immediate ownership of high-profile automotive and commercial land development projects while building and maintaining strong relationships with Houston-based architects, developers, and partners. This position offers autonomy, direct client engagement, and the opportunity to shape long-term business growth in Texas.
About Our Client
Our client is a full-service civil engineering and land development firm based in Costa Mesa, California. Known for strong relationships and high-quality project delivery, they partner with prominent architects, designers, and developers to provide solutions that maximize ROI and ensure project success.
Recognized as a leading development partner in Southern California, the company is now expanding operations into Texas with a focus on excellence, integrity, and collaboration.
Key Responsibilities
Project & Technical Leadership
Lead automotive and commercial site development projects from concept through construction
Maintain full accountability for quality, budget, and project schedules
Prepare, delegate, and oversee plans using AutoCAD Civil 3D
Coordinate with the California-based engineering team and external partners
Serve as the technical expert ensuring compliance with Texas regulations and permitting requirements
Resolve complex site development and engineering challenges
Collaborate with architects, engineers, project managers, and permitting specialists
Client Relationships & Business Growth
Act as the primary representative and face of the company in Houston
Build and maintain strong relationships with existing and new clients
Communicate project challenges proactively and present effective solutions
Support business development efforts and expand the local client network
Strengthen long-term partnerships and contribute to market growth in Texas
Required Qualifications
Bachelor's degree in Civil Engineering
Professional Engineer (PE) license in Texas (or ability to obtain quickly)
Minimum 6+ years of civil engineering experience
At least 3+ years of project management experience in site/land development
Strong knowledge of local site development regulations and permitting processes
Proficiency in AutoCAD Civil 3D
Proven project management and leadership experience
Excellent client management and communication skills
Strong negotiation and relationship-building abilities
High level of professionalism, ethics, and commitment to quality
Must be authorized to work in the United States
$100k-140k yearly 1d ago
Senior Adoption Programs Manager
Ironclad 3.8
San Francisco, CA jobs
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.
We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. For more information, visit ******************* or follow us on LinkedIn.
The Scaled Customer Experience team powers that mission by designing programs, intelligence systems, and self-service experiences that reach thousands of customers and measurably improve adoption, retention, and value realization.
This role sits at the center of that engine.
This is a hybrid role based out of our San Francisco or New York City office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.
About the Role:
The Senior Adoption Programs Manager owns Ironclad's adoption strategy across lifecycle insights, scoring programs, automated journeys, Release Readiness, and cross-functional governance. You will turn product usage telemetry and customer behavior signals into scalable motions that accelerate adoption, surface risk earlier, and improve Customer Outcomes' ability to prioritize effectively.
This is a highly cross‑functional role requiring strong analytical skill, operational rigor, and the ability to influence Product, BI, PMM, Sales, CSM Leadership, CAE, and Customer Enablement. It is ideal for someone who can architect systems, simplify complexity, and translate insights into action at scale.
What You'll Do: Drive Adoption Intelligence & KPI Visibility
Define and refine Ironclad's adoption KPI framework across core, advanced, and AI feature sets.
Partner with BI and Product to ensure reliable access to all required telemetry for GA features, new launches, and AI workflows.
Build monthly and quarterly insights packages that highlight adoption trends, friction points, and recommended strategies across segments.
Produce quarterly Adoption Health reports and contribute to companywide scorecard visibility.
Own and operate the Adoption Council, a quarterly forum aligning Product, PMM, CAE, and CO leadership on key insights, Tier 1 feature focus areas, and adoption strategies.
Summarize product feedback as part of our Product Business Review process, translating adoption data into actionable insights for our product team that can inform roadmap decisions.
Own Automated Customer Journeys & Scaled Playbooks
Design and optimize automated adoption journeys and risk‑based playbooks across the entire post‑sale lifecycle.
Rewrite playbooks as part of the FY27 top‑to‑bottom journey redesign, ensuring earlier risk detection, streamlined guidance, and modernized content.
Write customer‑facing copy that is clear, directive, and aligned with key JTBD at each stage.
Conduct quarterly effectiveness assessments and implement improvements tied to product releases and scoring updates.
Ensure playbooks integrate with CSM workflows and escalate appropriately when human intervention is needed.
Lead Adoption Scoring Programs (Adoption Health, Renewal Outcome, Implementation Score)
Own quarterly refresh cycles for Adoption Health Score and Renewal Outcome Score; partner with BI/CS Ops on testing, validation, and rollout.
Support introduction and pilot of an Implementation Score to improve visibility into early customer health.
Ensure scores surface clear, actionable prioritization for CSMs/CAEs and tie directly to renewal risk signals and opportunity identification.
Lead CO Release Readiness for High‑Impact Features
Serve as the Scaled CX owner for Release Readiness across ~6 major product releases annually.
Partner with Product, BI, PMM, and Enablement to define telemetry requirements, evaluate 30/60/90 day adoption performance, and surface customer friction.
Launch automated adoption playbooks aligned to each release and ensure new features are incorporated into scoring, journeys, and playbooks.
Identify and coordinate customer communications or in‑product changes needed to support adoption.
Measure the Impact of Scaled CX Programs
Build and own a repeatable framework for measuring adoption lift attributable to training, certification, Accelerators, self‑service content, and in‑product guidance.
Translate findings into prioritized roadmap recommendations for the Scaled CX organization.
Support Adoption Strategy for Emerging Products
Partner with Product, Sales, and early customers to define MVP adoption motions for incubation products (e.g., Jurist).
Ensure emerging product teams have the data, insights, and playbooks needed for successful customer onboarding and expansion.
Partner on Self‑Service & In‑Product Enablement Initiatives
Collaborate with Documentation, Learning Experience, and Product to identify where AI‑powered help, walkthroughs, or in‑product guidance can reduce customer effort and accelerate adoption.
Support telemetry and insights needed to measure and optimize these experiences.
What We're Looking For:
Must‑Haves:
5-7+ years of experience in Customer Success, Scaled Programs, Customer Insights, Product Operations, or similar roles in SaaS.
Strong analytical instincts and comfort synthesizing product telemetry, customer behavior data, and KPI frameworks.
Proven ability to design, launch, and optimize lifecycle programs at scale.
Exceptional communication and storytelling skills - able to influence across Product, GTM, and Customer Outcomes.
Experience writing customer‑facing content (playbooks, emails, guides) with clarity and action‑orientation.
Ability to lead complex cross‑functional initiatives with consistency, structure, and accountability.
Nice‑to‑Haves:
Experience with customer health scoring models, predictive analytics, or ML‑powered insights.
Familiarity with contracting workflows, CLM, or enterprise SaaS adoption patterns.
Prior exposure to Gainsight, Catalyst, Pendo, or similar lifecycle automation tools.
Background in community, education, or scaled learning programs.
Base Salary Range: $130,000 - $150,000
The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
US Employee Benefits at Ironclad:
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy‑up plan options available
Market‑leading leave policies, including gender‑neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre‑tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
UK Employee‑specific benefits are included on our UK job postings
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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$130k-150k yearly 2d ago
Senior Project Manager
Assyst, Inc. 3.5
Washington, DC jobs
ASSYST is seeking a Senior Project Manager for an upcoming project in Washington D.C. The Senior Project Manager will serve as the overall leader and single point of accountability to the Contracting Officer (CO) and Contracting Officer's Representative (COR). This key personnel role is responsible for driving enterprise-wide program delivery, overseeing staffing, and ensuring effective stakeholder engagement across complex federal initiatives.
Job Location: Washington D.C. (Fully Onsite)
Minimum Requirements:
10+ years of experience managing enterprise-level federal government projects.
Proven expertise in Agile/SCRUM methodologies with a track record of successful delivery.
Deep understanding of DHS organizational complexity and federal program structures.
Exceptional communication, leadership, and decision-making skills.
Demonstrated experience in:
Developing and executing strategic roadmaps.
Leading large, integrated teams across multiple disciplines.
Managing multi-workstream PMO environments.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law
$102k-138k yearly est. 3d ago
Senior Project Manager - Audio Visual
Tritech Communications Inc. 4.3
Dallas, TX jobs
Plan, organize, direct and control TRITECH resources & activities required to meet project deliverables including client satisfaction, schedule and profitability. Interface with construction management, general contractor, architects, clients and AV consultant and supervise both direct and subcontract labor. Work with TRITECH accounting, contract administration and management team to resolve project problems to ensure project profitability and quality of installation.
Company Overview:
We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation's leading technology system integrators serving clients in financial services, legal, technology and life sciences. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami, Washington DC, Dallas and Charlotte.
Primary Responsibilities:
Plan and schedule engineering, installation, and subcontracting activities on large and/or complex systems, including site surveys and client needs analysis.
Direct and supervise project administration, subs and engineers to establish project guidelines, contract negotiation, staff needs, and project meetings.
Work with engineering department on design and drafting phases of jobs and with purchasing for accurate and timely procurement of equipment
Manage the project budget, schedule, and scope of work
Maintain a safe and secure jobsite and ensure all permitting and compliance regulations are met.
Identify and resolve any changes or issues that may arise during the construction phase, including generating change orders.
Oversee all technical aspects, engineering, and construction activities according to project plans.
Qualifications:
Associate degree from an accredited college or university.
Five years of experience in Project Management of large scale implementations.
Must be proficient in understanding basics of Control Systems, Audio Processing, Video Transport and UC Systems.
An understanding of job financial reports and the ability control costs in the handling of large projects.
Excellent decision making, organizational, writing and presentation skills.
Must be responsible, self-motivated, detail-oriented, well-organized and able to take initiative to resolve problems and meet deadlines in a fast-paced environment.
Excellent communication skills and superior customer service skills to work effectively with both internal and external clients.
Ability to manage multiple tasks simultaneously and to effectively handle stressful situations.
Strong interpersonal skills; ability to work with diverse groups.
Proficiency in the use of personal computers including such programs as MSOffice Suite.
Ability to plan, organize and implement to ensure the successful completion of a project by a specific due date.
Compensation
Commensurate with experience and includes a comprehensive benefits package: Medical, Dental, Vision, Voluntary Life Insurance, Domestic Coverage, Paid Family Leave, generous Paid Time Off, Commuter Benefit, 10 Paid Holidays, a 401k plan with a discretionary employer match and Company paid Group Term Life Insurance and Long Term Disability.
Visit us at *******************
TRITECH IS AN EQUAL OPPORTUNITY EMPLOYER