Help Desk Manager
Washington, DC job
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us - it's a state of mind. We believe happy employees do amazing work, so join our team NOW!
We are currently seeking a talented and motivated Help Desk Manager to join our team supporting WMATA.
**Position Summary**
The Help Desk Manager oversees the daily operations of the WMATA IT Service Desk, providing leadership, direction, and technical support to Tier I and Tier II technicians. This role serves as the primary point of contact for customer concerns, driving operational excellence, ensuring SLA compliance, and promoting a culture of continuous improvement. The manager develops and implements incident management processes, prepares performance reports, and partners with WMATA leadership to enhance service delivery and user satisfaction.
**Essential Functions**
+ Operational Oversight
+ Provide tactical day-to-day management of all Tier I and Tier II support activities.
+ Oversee ticket queues, incident resolution, and service request fulfillment to ensure adherence to SLAs.
+ Review ticket transfers between tiers to prevent unnecessary escalations and ensure appropriate issue ownership.
+ Manage on-site special services including workstation setup, AV support, kiosk assistance, and hardware installation.
+ Ensure adherence to WMATA's Quality Assurance Plan through regular inspections and call monitoring.
+ Oversee work distribution across multiple support channels (email, phone, walk-up counter, etc.).
+ Leadership & Team Development
+ Lead, coach, and mentor Service Desk staff; provide daily, weekly, and monthly performance feedback.
+ Conduct training and development to improve technical and customer service skills.
+ Monitor technician attendance, assign schedules, and recommend corrective actions when necessary.
+ Support recruiting, interviewing, onboarding, and retention of high-performing technical staff.
+ Promote a collaborative, customer-centric team environment focused on accountability and service quality.
+ Service Improvement & Reporting
+ Analyze ticket trends to identify recurring issues and recommend root-cause solutions.
+ Develop and maintain standard operating procedures, escalation paths, and knowledge base documentation.
+ Prepare and present operational reports (ticket metrics, escalations, outages, satisfaction surveys) to WMATA leadership.
+ Recommend and implement process improvements to enhance service efficiency and customer experience.
+ Collaborate with other IT functions (infrastructure, network, application support) to ensure seamless end-to-end resolution.
**Requirements**
+ 3-5 years of experience managing or supervising an IT Service Desk or technical support team.
+ Strong understanding of ITIL-based service delivery and performance management.
+ Proficient with Microsoft technologies including Windows 10/11, Office 365, Active Directory, and MDM tools (Intune, Azure AD).
+ Familiarity with enterprise ITSM tools such as ServiceNow, BMC Remedy, or Cherwell.
+ Exceptional communication, leadership, and problem-solving skills.
+ Certifications (required or must obtain within employment period):
+ Microsoft Office Specialist (MOS) certification (Office 2007 or later).
+ ITIL v4 Foundation or equivalent.
+ HDI Customer Service Representative or other industry-recognized service desk certification.
**Preferred Qualifications**
+ Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
+ ITIL v4 Intermediate or Service Operations certification.
+ Experience supporting large transportation or public-sector environments.
+ Prior experience managing VIP or executive-level IT support.
**Professional Attributes**
+ Strong customer-focused mindset with commitment to service excellence.
+ Ability to manage competing priorities in a fast-paced environment.
+ Analytical thinker who proactively identifies and resolves issues.
+ Collaborative leader who fosters teamwork, transparency, and accountability.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (****************************************************************** .
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon the successful completion of a background investigation. Learn More (******************************************************************** about our Benefits and Culture!
\#NAI #DICE
Optional Services Lead
Washington, DC job
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Optional Services Lead** for a Full-Time position.
**Job Summary:**
The Optional Services Lead will serve as a senior manager to drive operational excellence and ensure contract success. Per our updated organizational chart, this role will oversee Optional Services and VIP Executive Support, ensuring seamless coordination, accountability, and high-quality service delivery. Key responsibilities include managing executive-level support. The Optional Services Lead will help ensure WMATA receives agile, reliable, and customer-centered IT support that reflects the highest standards of service excellence.
**Key Duties & Responsibilities:**
+ The Optional Services Lead is a senior role within the Client IT support team, responsible for high-visibility, mission-critical support functions. This includes VIP/executive-level support and a variety of specialty IT support areas (i.e., MDM, MAC Support, Cloud Engineering, etc.).
**Optional Services Lead's Responsibilities:**
+ Oversee delivery of VIP / executive-level support, ensuring responsiveness, professionalism, and satisfaction of Client leadership stakeholders.
+ Lead a team of highly specialized IT support personnel (i.e., Mobile Device Administrator, Telecommunications Engineer, MAC Support Technician, Cloud Architect/Engineer, etc.).
+ Manage team members, assign responsibilities, mentor, and review performance.
**Minimum Qualifications & Experience for Optional Services Lead:**
+ Bachelor's degree (or equivalent).
+ 5+ years of IT operations or engineering experience.
+ Excellent coordination, communication, and stakeholder management skills.
+ Ability to remain calm under pressure and drive resolution.
+ Strong process orientation and ability to define, document, and refine support playbook
+ Experience with escalation management, root cause reviews, and post-mortem analysis.
**Preferred / Differentiating Qualifications**
+ Prior experience in transit, public-sector, or critical infrastructure environment.
+ Understanding of major incident frameworks (e.g. ITIL Incident, Major Incident, War Room).
+ Experience with command/control systems or EOC-like coordination.
+ Experience training staff in surge operations or cross-functional rotational assignments.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (**************************
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
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Operations Specialist
Washington, DC job
Responsible for creating, producing, and maintaining ticketing system reports and metrics reports. Responsible for providing reports on a scheduled basis as well as an ad-hoc basis. Will be responsible for creating and maintaining new Service Level Agreements between HQSU, QSU, RCXU and customers. Continuously look for process improvements, document and maintain standard operating procedures and workflow procedures. Responsible for performing desktop support functions at a Senior IT Specialist level part-time.
POSITION REQUIREMENTS
* Identify gaps in workflow processes and present plausible solutions to government management/leads/staff.
* Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
* Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
* Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
* Analyze and assess customer service requests and provide prompt technical solutions. "h Prepare and submit progress, status and ad hoc reports to management and team leads, as required. "h Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
* Identify and document areas for process improvements. "h Contact and effectively communicate with users by telephone, electronic communications, or in person.
* Provide technical support for customers assigned to remote locations as required. "h Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
* Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
* Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment.
EXPERIENCE/EDUCATION Required: - Five or more years of IT desktop professional experience - Demonstrated proficiency in MS Excel and data analysis tools - Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
Preferred: - Bachelor's degree in discipline or equivalent experience
TS Clearance required.
Director of Finance
Vienna, VA job
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Director of Finance.**
**Position Summary:**
The **Director of Finance** will act as the top financial leader at NuAxis Innovations, managing all areas of accounting, financial planning and analysis (FP&A), and compliance. This role will maintain the accuracy of financial reporting, lead forecasting and budgeting efforts, and serve as a strategic partner to executive leadership, operations, and business development. The ideal candidate will bring deep expertise in federal government contracting finance, including FAR, DFARS, CAS, and GAAP compliance, and the ability to lead a growing organization through process improvement and financial transformation.
**Key Responsibilities**
+ Strategic Financial Leadership - Offer strategic insight and guidance on growth initiatives, profitability, and capital allocation to support long-term business objectives.
+ Budgeting & Forecasting - Lead the creation of the annual operating plan, long-term forecast, and strategic financial models.
+ Financial Reporting - Manage the monthly closing process and ensure the accuracy, completeness, and timeliness of financial statements in compliance with U.S. GAAP.
+ Compliance & Audit Readiness - Ensure compliance with FAR, DFARS, CAS, and DCAA standards; uphold strong internal controls and documentation for audits and regulatory reviews.
+ Indirect Rate Management - Oversee fringe, overhead, and G&A rate structures; ensure accurate calculation and consistent application across all contracts.
+ Business Partnership - Collaborate with Operations, BD, and Project Management to analyze contract profitability, pipeline scenarios, and cash flow impacts.
+ Performance Analysis - Analyze trends, KPIs, and performance metrics to identify opportunities for improvement and support informed decision-making.
+ Process Improvement - Drive efficiency and modernization within the Finance Department and across organizational processes.
+ Executive Reporting - Prepare and present monthly financial packages and insights to the executive leadership team and board of directors **.**
**Required Qualifications:**
+ 7-10 years of progressive experience in Finance and Accounting, including at least 3 years in a senior leadership role
+ Proven experience in federal government contracting with mastery of FAR, DFARS, CAS, and DCAA compliance
+ Strong command of U.S. GAAP and internal control frameworks
+ Advanced understanding of Unanet (experience supporting ERP transitions preferred)
+ Demonstrated ability to lead financial planning, analysis, and modeling in a dynamic environment
+ Skilled in building and leading high-performing teams and implementing process change
+ Excellent communication, analytical, and problem-solving skills
+ Bachelor's degree in Accounting, Finance, or related field required; CPA or MBA strongly preferred
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (****************************************************************** .
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon the successful completion of a background investigation. Learn More (******************************************************************** about our Benefits and Culture!
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Sr. Cable Technician
Washington, DC job
The On-site Cabling Team Lead is responsible for directing and leading a crew, as well as participating in the installation of premise network cabling systems at stateside and overseas FBI offices.
Perform the installation, labeling and testing of premise cabling, connections, patch cords, patch panels, equipment enclosures/cabinets, cable tray, PDS conduit, and associated hardware.
Update cable run sheets and other documentation as required.
Serve as the subject matter expert in reading and interpreting system installation drawings and design packages.
Promote a safe work environment and implement safe work practices.
Provide guidance and perform quality assurance checks for subordinate cabling personnel in the installation, of LC, MTRJ, SC and RJ45 connector termination, and testing of fiber-optic and copper cabling systems, as well as various types of cable tray, PDS, and Electrical Metallic Tubing (EMT) conduit up to 4 inches. able to fusion splice fiber optic cable.
Required Qualifications and Experience:
Be highly proficient in the installation and testing of premise cabling, connections, patch cords, patch panels, equipment enclosures/cabinets, cable tray, PDS conduit, and associated hardware.
Must be proficient in the techniques for fusion splicing, termination and outside plant installation.
Understand how to interpret work orders and prints to determine what is required per project.
Be proficient in the use of splicing technology such as OTDRs, VFL, OLTS.
Be proficient in the proper handling and installation of LC, MTRJ, SC, RJ45 connector terminations, and testing of fiber-optic and copper cabling systems.
Be proficient in the installation of various types of cable tray, PDS, and Electrical Metallic Tubing (EMT) conduit up to 4 inches.
Be capable of leading and instructing a team of cabling technicians, and properly documenting any red-line changes to drawing packages.
Be an effective communicator in coordinating installation work with subordinates and with office personnel.
A minimum of seven (7) years' experience in the installation of copper and fiber-optic cable plants is required.
Must possess a valid Driver's License
Preferred but not required: Building Industry Consulting Service International (BICSI) Technician, , BICSI Installer 2, Copper (INSTC) and BICSI Installer 2, Optical Fiber (INSTF) certification are highly desirable.
Must have the following required Certifications:
Permit-Required Confined Spaces Certification
Forklift Certification
Aerial and Scissor Lifts
Must be confined space certified for outside plant installations
BICSI Installer 1 (INST1) Certification or equivalent
Program Manager
Washington, DC job
The PM or, in the PM's absence the designated alternate, will have full authority to act for the Contractor on all matters relating to daily operation of this contract to include management of the following:
Responsible for overall project management of the IT contract
Provides administrative and technical direction to Program Leads and line employees
Ensures the contract is properly and adequately staffed (95% of staffing positions filled at all times) with cleared and qualified personnel capable of performing all contract requirements.
Recruits, hires, and terminates personnel as necessary.
Ensures all contract requirements are performed in a way that maintains security integrity at all levels and at all times.
Ensures all assigned tasks and contract deliverables are accurate and are delivered correctly and on time. Ensures all required support services are efficiently and effectively managed at the designated places of performance.
Ensures that current Visitor Access Requests (VARs) are in place for all employees at all times with no lapse in access.
Ensures all required documentation is created in accordance with FBI procedures.
Establishes improved procedures and controls where necessary to improve efficiency
Maintains a courteous, professional appearance and demeanor; provides excellent customer service at all times, and ensures all employees do the same.
Exhibit excellent communication skills, frequently keeping the customer representative informed of personnel status, activities, and any contract issues.
Communicates frequently with program leads.
EXPERIENCE/EDUCATION Required: Minimum of 10 years of experience in Information Technology. Minimum of 5 years of experience in a management position.
Preferred: BA/BS in Computer Science, Mathematics, Business Administration, Management.
TS clearance required
Receptionist/Admin
Reston, VA job
The Receptionist/Admin will provide general office and project support. The Receptionist must be a customer service oriented person with excellent interpersonal skills; must have highly developed organizational skills with attention to detail; ability to handle multiple tasks simultaneously, set priorities, and work in a demanding environment; proficient with English grammar and composition; exhibit discretion, tact, and the ability to interact effectively with a variety of people.
RESPONSIBILITIES:
Act as the point of contact between the executives and internal/external clients
Maintain (be familiar with) schedules, arrange meetings, events and appointments includes providing reminders.
Able to maintain multiple calendars for Executives with logistics
Identify ways to streamline executive workload and free up time from non-productive tasks
Undertake the tasks of receiving calls, take messages and routing correspondence
Assist with production of reports, presentations and briefs
Maintains a positive disposition during times of multiple priorities and follows through to completion
Manage mailroom; Work with vendors with maintenance of office equipment
Maintain Inventory of Office & Kitchen Supplies
Monitor office supplies and research advantageous deals or suppliers and manage maintenance on office equipment/facility
Develop and carry out an efficient documentation and filing system
Conduct Internet research
Assist with overflow work as needed
Take meeting minutes as needed
Handle other requests and queries as needed
QUALIFICATIONS:
High School diploma with 2-3 years of administrative experience or equivalent; completed coursework from an accredited college/university is preferred or minimum of a Bachelors' Degree with no previous Administrative Support experience.
Proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook
Fluent with flight & hotel travel reservations
Effective communicator with great people skills.
Help Desk Senior Specialist II
Washington, DC job
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Specialist II** for a Full-Time position.
**Job Summary:**
The Service Desk Specialist must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable. ü The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support
**Essential Functions:**
+ Provide onsite desk-side and remote technical support. The onsite support may require local travel
+ Intercept and manage customer IT service requests via telephone, fax, e-mail, or walk-in
+ Log a service ticket for every customer interaction regardless of the mode of communication (email, phone, fax, or walk-in)
+ Provide infrastructure monitoring and critical events management support for MEMC. Proactively identify and escalate issues within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting this function must have a strong understanding of all layers of the OSI model, network devices and enterprise monitoring tools. Strong server and data communications background is a must
+ Troubleshoot and triage service requests face to face and/or via remote access
+ Resolve service tickets or escalate to other support entities as needed and within SLA parameters.
+ Support WMATA's PC Refresh Program. The program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed
+ Support computer and peripheral moves for customers moving offices or cubicles to new location
+ Provide special services that include on-site moves, Endpoint hardware set up and support, and projector support and installation, site and station manager kiosk support
+ Perform endpoint device imaging
+ Responds and diagnoses problems through discussion with users and hands on assistance
+ Provides on-site support to end users on a variety of issues
+ Identifies, researches, and resolves technical problems.
+ Responds to tickets assigned by Tier 1.
+ Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
+ Documents, tracks, and monitor tickets to ensure a timely resolution.
+ Provides second-tier support to users' applications or hardware issues.
+ Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
+ Simulates or recreates user problems to resolve operating difficulties.
+ Recommend systems modifications to reduce user problems.
+ Performs Moves, Adds and Changes (MAC)
+ Travel is required, up to 50%. Selectees may be required to drive their personal vehicle to various nearby government locations (up to four hours away), to provide on-site support. Travel will be reimbursed
**Education/Certification**
+ Required: (or can obtain within 60 days of hire) Microsoft Office Specialist certification for Office 2007 or later.
+ Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification.
+ Knowledge Requirements:
+ Microsoft network or enterprise support
+ Active Directory
+ Microsoft Office 2010
+ Office 2013
+ Office 365
+ Blackberry
+ MaaS360
+ NetIQ Directory Resource Administrator (DRA)
+ Systems Center Configuration Manager (SCCM)
+ Cisco AnyConnect
+ Citrix XenDesktop
+ Junos Pulse
+ NetScreen VPN
+ BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules
**Experience:**
At least 2 years of current experience in participating in a desk-side support environment
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (**************************
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
\#NAI #DICE
Project Accountant
Reston, VA job
The Project Accountant will be responsible for billing, accounts payable, reporting and project administration for the entire contract catalog. The project accountant participates in the planning, tracking, analysis and reporting of performance on projects of varying contract type, size, complexity and level of risk. The Project Accountant is a key member of the finance team and works directly with the Program Managers and clients to help meet the project's financial goals and objectives. The Project Accountant will have significant interface with Program/Project Managers and senior technical staff.
Primary Roles and Responsibilities will include:
Prepare and submit monthly CLIN based client invoices for all projects, ensuring invoices are billed accurately and consistently within award requirements and on a timely basis.
Prepare monthly burn summaries.
Follows up on past due invoices and client approvals.
Process project related vendor invoices accurately and within assigned timeline.
Maintain the subcontractor timekeeping system.
Assists with project set up in compliance with contractual terms, conditions and requirements.
Monitors project spending and alerts management to possible over or under-runs.
Monitor costs and manpower on a periodic basis ensuring that actuals are within budget and charged to the correct job number.
Prepare/Support Internal Program Review (IPR) presentations for management.
Support the preparation of financial Contract Data Requirements (CDRL) for programs. Ensure contractual requirements are met and customer financial deliverables are accurate and on time.
Assist in various financial aspects of sub-contracts and vendors.
Communicate and correspond directly with clients with respect to invoicing, receivables and project reporting.
Monitors & reports unbilled issues to the Accounting Manager.
Assists in the preparation of subcontractor TO Allocations /Cost and vendor accruals as services/goods are received in accordance with IMTAS and internal policies to ensure that the project's cost/commitment is accurately captured and reported internally and externally
Perform various ad-hoc analyses as required in order to provide insight into financial performance.
Ensure proactive maintenance of contracts documentation consistent with established IMTAS practices.
Assist with the project closeout process.
Assist with the preparation of contract briefs.
Verbal and written communications must be timely and of consistently high quality in content, style and clarity.
May perform other duties as assigned.
Minimum Qualifications:
Bachelor's degree in related field plus 2 to 4 years of related and progressive experience in billing and accounting operations for government contracts.
Education and work experience may be adjusted for highly specialized knowledge or uniquely applicable experience. Education requirements may be waived with 4 years of related experience.
IT Asset Management Lead
Washington, DC job
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **IT Asset Management Lead** for a Full-Time position.
The IT Asset Management Lead is responsible for end-to-end lifecycle management of hardware, software, and digital assets across the WMATA IT environment. The lead ensures compliance, cost control, accurate reporting, and modernization of asset processes. This role supervises a small team, leads automation and process improvements, and coordinates with procurement, digital modernization, and materials stakeholders.
**Key Duties & Responsibilities**
+ Oversee full asset lifecycle: requirement, procurement, deployment, tracking, maintenance, upgrade, migration, and retirement/disposal.
+ Ensure compliance with licensing, regulatory, and audit requirements; maintain software license reconciliation and audits.
+ Develop, refine, and enforce asset policies, standards, and procedures (e.g. CITAM/CHAMP, ISO 19770, ISO 9001).
+ Lead team members, assign responsibilities, mentor, and review performance.
+ Drive automation and tooling enhancements (CMDB integration, asset tracking, barcode/RFID, dashboards).
+ Coordinate closely with Digital Modernization, Procurement & Materials, Finance, IT operations, and other stakeholders.
+ Support data migrations, hardware refresh programs, upgrades, and transitions (e.g. cloud, virtualization).
+ Generate reporting and metrics on asset utilization, costs, compliance, lifecycle forecasting, and depreciation.
+ Identify cost-saving opportunities (asset consolidation, reuse, license optimization).
+ Participate in audits and support ad hoc data requests and reconciliations.
**Required Qualifications**
+ Bachelor's degree (or HS/GED + additional experience).
+ 5+ years of experience in IT asset management, project/process management, and leadership.
+ Strong knowledge of software licensing models (perpetual, subscription, maintenance) and compliance.
+ Experience with asset lifecycle tools, CMDBs, ITSM/ITAM integrations.
+ Familiarity with standards such as CITAM, CHAMP, ISO 9001, ITIL asset practices.
+ Strong data, reporting, analysis skills (Excel, SQL, dashboards).
+ Excellent stakeholder management, communication, and cross-functional coordination skills.
+ Experience in a large, complex IT organization with multiple product lines and teams.
**Preferred / Differentiating Qualifications**
+ Certification(s) such as CITAM, CHAMP, IAITAM, PMP.
+ Experience in transit, public sector, or large infrastructure environment.
+ Experience migrating asset management into cloud-centric or hybrid models.
+ Experience enforcing audit controls and handling audit responses.
+ Experience with RFID, barcode, tagging, or IoT-enabled asset tracking.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** **.**
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
\#NAI #DICE
Cyber Security - Intern
Reston, VA job
IMTAS is searching for an intern who can assist us in the following
Cybersecurity evaluation of our company posture.
Understanding the basic concepts behind FedRamp certification process
Understanding the basics behind the CMMC certification process.
Develop and author cybersecurity policies.
Additional duites as required.
Senior Capture Manager
Reston, VA job
IMTAS has an immediate opening for a Senior Capture Manager responsible for determining the requirements to successfully win opportunities to include development and articulation of the solutions required, win strategies, themes, and discriminators. Come serve as a key member of the IMTAS Business Development/Capture Team and take advantage of great opportunities for growth. We are looking to deeply invest in a driven, self-reliant individual who is looking to meaningfully contribute and excel in this business-critical role.
Your primary responsibility is to develop and work a pipeline of government contract opportunities in a way that puts IMTAS in the best possible position to win. The chosen individual will be tasked with identifying, negotiating and winning business within the US Government. While you will be primarily concentrating on BD outreach efforts, you will also actively participate in shaping and executing on long-term strategic business development goals. You will be responsible for developing and maintaining extensive knowledge of current and developing US Government market conditions, building key customer relationships, identifying business opportunities and supporting capture and proposal efforts.
Responsibilities
Drive opportunities from capture decision to contract award, managing bid strategies and overseeing the development of the technical, management and cost strategies and associated proposal volumes.
Identify the need or benefits of teaming partners and the associated oversight of required agreements.
Support the Business Development Team with shaping the RFP, determining customer intimacy and identifying strengths and weaknesses of the organization in pursuit of the opportunity.
Determine the most likely requirements to successfully win opportunities to include development and articulation of the solutions required, win strategies, themes, and discriminators.
Develop solutions, implementations and management of the capture plan and associated strategy into the proposal end-product and corporate offering.
Target market, identify and qualify new business opportunities and lead business development teams through the capture process to include: customer contact, competitive intelligence, gap analysis, and bid team structuring; development of the value proposition, win strategy and offer design; price-to-win and design to cost; bid a business case; proposal product development, color reviews, submission, final proposal revisions, hand-off for implementation, lessons learned continuous improvement, new business budgeting, and cost control.
Responsible for core market sustainment and new business growth; and new business opportunity qualification, competitive positioning, and capture.
Develops strategies and responses to Request for Information (RFI) and Sources Sought
Prepares and presents capability statements and other new business information presentations
Qualifications
A minimum of ten (10) years of Capture Management experience with proven capability to execute a capture strategy and win pursuits
Bachelor's degree in business or a related field
Proven capability to act as a Senior Capture Manager for various size pursuits
Experienced with rapid IDIQ task orders and responses to short deadlines
Ability to work in a matrixed, fast-paced team environment
Demonstrated ability to develop proposal objectives from vaguely defined requirements
Effective oral, written, and presentation communication skills coupled with the ability to establish and maintain productive customer and industry participant networks are essential
Experience supporting a diverse set of customers such as the Department of Defense, Department of Justice, Department of Commerce, and Intelligence community
Experience working with a wide range of technical service offerings to include security, biometrics, technical innovations, and support services is preferred
Network Administrator
Reston, VA job
IMTAS, a premier government integrator is seeking a Network Administrator responsible for all aspects of the corporate infrastructure including asset management, networks, applications, databases, information assurance, and cloud solutions. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures.
Responsibilities
Fully support, configure, maintain and upgrade corporate customer's networks, laptops and desktops, and in-house servers
Install and integrate new server hardware and applications
Support routine network maintenance
Support and administer third-party applications
Ensure network security and connectivity
Familiarization with firewalls, IDS, ISP (SonicWALL) and other security devices and configuration
Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses.
Set up user accounts, permissions and manage licensing in a hybrid Microsoft AD/Azure environment.
Cloud experience in design and install
Strong knowledge of Office 365 products
Maintain company's website
Tier 1 to 4 help desk support
Experience in SSO (single sign on) and multifactor authentication (MFA)
Proficient at configuring and maintaining end user systems.
Maintain user access to internal training portal
Ability to work with infrastructure vendors and maintain vendor agreements and relationships
Define and design network policies and procedures
Develop system requirements and design solutions
Research and make recommendations on all aspects of the IT enterprise.
Knowledge of office telephony and VoIP.
Requirements
Proven experience in a network administrator role
Hands on experience in networking, routing and switching
Excellent knowledge of best practices around management, control, and monitoring of IT infrastructure
Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
Cloud experience (Microsoft Azure)
Window servers (All versions)
Microsoft products (Office 365 cloud)
Ability to set up and configure server hardware
Familiarity with backup and disaster recovery software and methodologies
Great at organizing, prioritizing and multitasking
Able to work both independently and in teams
Maintain ISO, CMMC and CMMI certifications
BS degree in Computer Science or related field or 4 years of experience with related certifications
TS Clearance Required
Mid Level Service Desk Support(AF)
Chantilly, VA job
Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance.
Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions.
Work with system and business owners to escalate/discuss issues and understand new processes or functionality.
Create and publish knowledge management articles.
MID-LEVEL: Staff member has 5 to 10 years of experience. A mid-level labor category typically performs all functional duties independently. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring individuality and in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.
Top Secret Clearance is required.
MAC Support Technician
Washington, DC job
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **MAC Support Technician** for a Full-Time position.
**Job Summary:**
The MAC Support Technician is responsible for supporting Apple mac OS and iOS systems as well as Windows OS in an enterprise environment. The ideal candidate will have extensive hands-on experience with Apple hardware/software and be comfortable providing remote and onsite end-user support.
**Responsibilities:**
+ Support mac OS (10.10 to latest) and iOS (11.x.x to latest), including troubleshooting, configuration, and deployment.
+ Provide end-user support through chat, email, phone, and remote access.
+ Troubleshoot Microsoft Office Suite, OneDrive, Teams, and Outlook on both Windows and mac OS.
+ Support hardware peripherals (monitors, printers, scanners).
**Required Skills and Experience:**
+ 3+ years of experience with Apple mac OS and iOS in enterprise settings.
+ JAMF administration experience.
+ Experience with Office 365 in Mac and Windows environments.
+ Familiarity with enterprise networking concepts, user documentation, and customer training.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (**************************
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
\#NAI #DICE
Cabling Technician
Washington, DC job
IT Specialist - Telecommunications Cabling Technician Mid Level
A Voice and Data Structured Cable Technician will install with direct supervision: cable pathway systems, fire stop systems, various electronic components, and various cable that includes but is not limited to: twisted pair cable, coax, fiber optic & low voltage cable. Cable installation includes: placement, termination, testing, labeling and documentation.
Major Responsibilities / Duties:
Plans network installations by using work orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site.
Establishes voice and data networks by running, pulling, terminating, and splicing copper and fiber optic cables.
Mounts telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm systems; installation of racks and cabinets all while following industry standards, best practices and manufacturer requirements.
Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings) by using power or manual fasteners, drills or other power equipment.
Install or maintain existing fire stopping systems in conduits, trays, wall/ceiling/floor penetrations.
Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
Maintains customer rapport by listening to and resolving concerns; answering questions.
Maintains safe work environment by following codes, standards, and legal requirements.
Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
Updates job knowledge by participating in educational opportunities; reading technical publications.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications:
Must have knowledge of basic computer skills and be able to demonstrate good writing skills.
Must be knowledgeable in codes, industry standards and best practices.
Knowledge of Microsoft Office, Excel, and Outlook a plus.
Must work well with little supervision individually and in a team environment.
Candidate may be required to have secret or top secret clearance
Candidate will possess two (2) or more of the following;
Recent, verifiable equivalent experience in the work described above (within 3 years)
Verifiable military training on cabling design and/or installation (within 2 years)
Valid manufacturer training certificate for the product being installed
Certified Network Cable Installer (CNCI) - Copper or Fiber
BICSI Installer 1 or 2 (Copper or Fiber)
BICSI Technician (Counts as 2 of the requirements)
BICSI RCDD
Note: If candidate possess only one (1) of the above, then at the hiring managers discretion, they will be given up to six (6) months to complete an additional training requirement.
Physical Demands:
Ability to use a variety of general and specialty hand tools and test equipment.
Must maintain a safe work environment.
Must have the ability to discern colors used for safety and telecommunications terminations.
Willing to work in tight, confined areas and stand in one place for long periods of time.
Ability to carry heavy loads as needed.
Ability to carry and climb ladders as needed.
Willingness to work days, nights and weekends as required.
Must provide a valid drivers license and/or be able to maintain reliable transportation to get to and from the jobsites.
Infrastructure Solutions Architect
Vienna, VA job
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Infrastructure Solutions Architect.**
**Position Summary**
The **Infrastructure Solutions Architect** is responsible for designing, developing, and supporting secure, scalable infrastructure solutions that meet the evolving needs of U.S. government agencies. This role combines deep technical expertise in IT infrastructure, cloud, and cybersecurity with strong pre-sales and customer engagement skills. Working closely with engineering, capture, and business development teams, the Infrastructure Solutions Architect ensures that NuAxis delivers compliant, innovative, and cost-effective solutions aligned with federal requirements and industry best practices.
**Key Responsibilities**
**Solution Architecture and Design**
+ Lead the design of end-to-end infrastructure solutions, including cloud adoption, cybersecurity, enterprise IT services, and IT modernization.
+ Develop high- and low-level architecture designs, system diagrams, and documentation to support proposals and implementation.
+ Ensure solutions comply with federal frameworks and standards such as **NIST, FedRAMP, and FISMA** .
+ Evaluate emerging technologies and industry best practices to maintain competitive, forward-looking solutions.
+ Conduct needs analyses with federal clients to identify technical requirements, dependencies, and constraints.
**Pre-Sales and Proposal Support**
+ Collaborate with capture and business development teams to shape winning strategies for RFPs, RFIs, and RFQs.
+ Develop technical responses, white papers, and presentations to communicate NuAxis capabilities and value proposition.
+ Act as the SME during capture and proposal phases, ensuring technical narratives are persuasive and compliant.
+ Support proposal development by contributing architecture artifacts, technical content, and compliance-driven approaches.
**Customer and Team Engagement**
+ Partner with government clients to understand mission needs and ensure proposed solutions align with objectives.
+ Build strong relationships with technical stakeholders, addressing evolving needs and identifying growth opportunities.
+ Provide guidance and mentorship to internal technical teams, fostering a culture of excellence and innovation.
+ Collaborate across functions to ensure seamless handoff from solution design to delivery.
**Market Awareness and Strategy**
+ Stay informed about government technology trends, regulations, and compliance updates.
+ Contribute technical insights to NuAxis's go-to-market strategies for federal IT services.
+ Continuously refine infrastructure solution offerings to align with customer demand and market evolution.
**Required Qualifications**
+ Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
+ **8+ years** of experience in infrastructure solution architecture and federal IT services.
+ Strong understanding of **federal procurement processes (FAR, DFARS)** and compliance frameworks ( **NIST, FedRAMP, FISMA, CMMC** ).
+ Proven expertise in:
+ **Cloud platforms** (AWS, Azure, GCP)
+ **Cybersecurity, networking, storage, and virtualization**
+ Demonstrated success designing and delivering complex IT solutions for federal clients.
+ Ability to obtain and maintain a **U.S. Government Security Clearance** .
**Preferred Qualifications**
+ Professional certifications: **AWS Solutions Architect, Azure Solutions Architect Expert, PMP, APMP** .
+ Experience with **Infrastructure-as-Code (Terraform, CloudFormation)** .
+ Familiarity with **Agile, DevOps, and DevSecOps** methodologies.
+ Strong presentation skills to communicate solutions to both technical and executive audiences.
**Competencies & Soft Skills**
+ Excellent communication and technical writing skills.
+ Strong collaboration and leadership abilities, with proven success in cross-functional environments.
+ Ability to manage multiple priorities in a **fast-paced, deadline-driven environment** .
+ Attention to detail, compliance, and quality control.
**What We Offer**
At NuAxis, we provide more than just a job-we offer a career where you can grow, thrive, and make an impact. Our team members enjoy:
+ Competitive compensation packages
+ Comprehensive benefits and retirement options
+ Professional development and training opportunities
+ A collaborative, innovative culture that values people as much as technology
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Submit a detailed resume and writing sample (e.g., anonymized RFI, RFP, or infrastructure architecture, or a white paper on an infrastructure-related project).**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (****************************************************************** .
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon the successful completion of a background investigation. Learn More (******************************************************************** about our Benefits and Culture!
\#NAI #DICE
Operations Specialist
Washington, DC job
Responsible for creating, producing, and maintaining ticketing system reports and metrics reports. Responsible for providing reports on a scheduled basis as well as an ad-hoc basis. Will be responsible for creating and maintaining new Service Level Agreements between HQSU, QSU, RCXU and customers. Continuously look for process improvements, document and maintain standard operating procedures and workflow procedures. Responsible for performing desktop support functions at a Senior IT Specialist level part-time.
POSITION REQUIREMENTS
Identify gaps in workflow processes and present plausible solutions to government management/leads/staff.
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions. „h Prepare and submit progress, status and ad hoc reports to management and team leads, as required. „h Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
Identify and document areas for process improvements. „h Contact and effectively communicate with users by telephone, electronic communications, or in person.
Provide technical support for customers assigned to remote locations as required. „h Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment.
EXPERIENCE/EDUCATION Required: - Five or more years of IT desktop professional experience - Demonstrated proficiency in MS Excel and data analysis tools - Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
Preferred: - Bachelor's degree in discipline or equivalent experience
TS Clearance required.
BPA Program Manager - UNSS
Washington, DC job
IMTAS is looking for an experienced forward-thinking individual to serve as the BPA Program Manager for the IRS User Network Services Support contract.
BPA Program Manager (PgM) (Principle) shall be responsible for day-to-day oversight and management of the BPA, including hosting, coordinating and participating in all BPA Level meetings with IRS. The BPA Program Manager shall be located in a campus location of the IRS. The Contractor BPA Program Manager shall have full authority to act on behalf of the Contractor on all award matters relating to daily operation.
Required qualifications: Certification or university degree in IT Program Management and 5 years' experience performing IT Program Management for Government projects or a degree in IT Program Management, or Management with 7 years of IT Program Management Experience.
Internal Revenue Service (IRS) Information Technology (IT) User Network & Services (UNS) supplies and maintains all deskside (including phone) technology, provides workstation software standardization and security management, inventories data- processing equipment, conducts annual certification of assets, provides IT Service Desk's the single point of contact for reporting IT issues, and provides services for the Volunteer Income Tax Assistance Program.
JR IT Specialist
Washington, DC job
This position performs IT duties while working as part of a team with more experienced government and contractor IT Specialists, and will work independently, depending on the level of complexity, following detailed problem specifications provided by others. Work is monitored and reviewed upon completion for accuracy and compliance with standards by government and contractor leads or more experienced IT personnel as needed. Performs technical work of a professional level using standard techniques, concepts and procedures. Expected to show initiative and judgment while performing assigned tasks. Must possess excellent customer service skills, follow directions, and be self-motivated to complete assignments, research solutions, and gain experience in IT desktop support.
Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.
POSITION REQUIREMENTS
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions.
Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
Prepare progress/status reports and submit to team leads as required.
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
Identify and document areas for process improvements.
Contact and effectively communicate with users by telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus of property actions.
Provide technical support for customers assigned to remote locations as required.
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.
EXPERIENCE/EDUCATION Required: - High school diploma. - Minimum one-year experience working with IT equipment.
Preferred: - IT Certifications applicable to desktop and mobile computer support - Experience providing excellent customer service
TS clearance required.