Customer Service Desk jobs at Cabela's - 1801 jobs
Customer Service Claims Specialist
National Safety Apparel 3.7
Brooklyn, OH jobs
Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customerservice experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
$25k-31k yearly est. 3d ago
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Customer Service Representative - Hybrid - Greenville, SC
Transcom 4.1
Greenville, SC jobs
General Information Location Greenville, SC Job ID 9427 Job Category CustomerService Representative (CSR) Language Requirement English Description & requirements Description
Do you have a passion for serving customers? Are you an expert in customerservice and motivated to make a difference in the lives of others?
Our representatives come from a diverse range of backgrounds, but share a passion for serving our client's customers with their diabetes care devices. If you are an expert in customerservice and motivated to make a difference in the lives of others, this is the opportunity for you!
What's in it for YOU!
$17.00 per hour, starting pay rate
Monthly performance-based incentives, potential
Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office (based on performance)
Comfortable, climate-controlled office environment (no more being on your feet all day!)
Shifts end by 8:00pm ET
Paid Vacation
Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including medical, dental, vision
401(k) Investment options with employer match opportunities
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Career advancement
Join our Transcom Family as a CustomerService Representative at our Greenville, SC location!
In this full-time employee role, you'll support our client's customers with their diabetes care devices. You'll help with technical issues, ordering supplies, insurance questions, and general product support, This role requires patience, empathy, and the ability to communicate clearly while handling multiple systems and tasks.
What we are looking for:
We've got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Provide patience and empathy to callers that need support with time sensitive technical issues
Provide patience and empathy to callers that need support with purchasing or obtaining their diabetes care device
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
Requirements
The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Reasonable driving distance to the Greenville, SC site
Able to work onsite initially, and then move to a hybrid schedule, based on performance
Able to work a full-time work week, with overtime opportunities, as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with a high level of professionalism
Willingness to follow procedures and adhere to policies
Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
Highly adept at working with a high frequency of conflict situations, as well as upset customers
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
Able to use your hands to handle, control, or feel objects, tools, or controls
Previous call center experience, preferred
Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
Experience with diabetes, medical background, exposure to medical terms, preferred
Location On-site
This role is located at: 650 Executive Center Dr. Greenville, SC 29615.
This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements:
Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, this includes caring for someone else in the home.
Your home office must be a private room with a door and cannot be a shared office space.
Your monitor cannot face a window, if the office is on a ground floor.
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used.
Your hardwired internet connection must meet the minimum speed requirements:
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms or less
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
$17 hourly 3d ago
Seasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy
Genesco 4.2
Nashville, TN jobs
The Ideal Candidate The CustomerService Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes. How You Will Make an Impact
Handle incoming calls to process customer orders driven from catalog and web
Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
Meet individual and team customer focused goals
Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
Effective communicator within the organization; build lasting and productive relationships with co-workers.
Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
Assist with special projects within the organization
Experience and Skills You'll Need to Have
1 year experience in a customerservice, retail or sales related field
High school diploma or equivalent, some college preferred.
Effective interpersonal skills and customer focused attitude to contribute to the success of the team
Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.
Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days
#LI-LC1
#LI-Hybrid
#LI-CC1#LI-LC1
Apply
$25k-30k yearly est. 6d ago
US Customs Clearance Coordinator (Remote)
A & A Customs Brokers 4.2
Blaine, WA jobs
Customs Clearance Coordinator (Remote)
Department: U.S. Operations Reports To: Release Supervisor (US) Schedule: Full-time, Monday to Friday
.
Lumber Release - 9:00am - 5:30pm PST
Highway Release - 4:00pm - 12:30pm PST
Highway Release - 3:00pm - 11:30pm PST
Compensation: $45,000 - $55,000 USD annually, based on experience. This role may also be eligible for a shift differential, an additional pay premium recognising evening or overnight hours worked.
Position Summary
The Customs Clearance Coordinator plays a vital role in supporting clients by ensuring cross-border shipments are processed accurately, efficiently, and in compliance with all U.S. Customs regulations. This position works independently during the evening shift to process entries across multiple modes of transportation, resolve client issues, and provide exceptional service.
This role is ideal for someone with brokerage experience who thrives in a fast-paced environment and enjoys balancing technical accuracy with strong customerservice.
About A & A Customs Brokers
For more than 40 years, A & A has specialised in customs brokerage and international trade-but we are not your typical broker. We pride ourselves on combining deep expertise with a people-first approach.
Certified as a Great Place to Work by our employees
Remote-first culture, giving you the flexibility to work from anywhere
Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k
Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs
Investment in your career growth with training and certification support, including:
$2,000 bonus for completing your CCS designation
$2,000 bonus for successfully completing the LCB exam and earning your license
Our culture is values-driven-we collaborate, innovate, and celebrate wins as a team. At A & A, we believe client service starts with supporting and empowering our people.
Key Responsibilities
Review documentation and prepare customs release entries for processing
Communicate with clients to clear shipments, provide updates, and resolve paperwork issues or customs holds
Assign correct tariff classifications (HTSUS)
Ensure shipments are released, classified, and billed accurately and in a timely manner
Handle general inquiries professionally via phone, email, or internal channels
Maintain knowledge of all ports across the U.S. and Canada
Ensure compliance with U.S. Customs regulations when completing import documents
Support other operational tasks as required
Qualifications
Required:
Previous customs entry release experience
Experience processing entries across multiple modes (highway, rail, air, ocean)
Strong accuracy and ability to handle large volumes of work under deadlines
Ability to work independently during evening shifts
Strong customerservice and communication skills
Preferred:
Experience with Softwood Lumber Entries
CCS designation or Licensed Customs Broker (LCB) certification
Experience working with Partner Government Agencies (e.g., FDA, USDA)
Additional Information
To learn more about us, visit:
************
See what our team says:
Glassdoor Reviews
#ServeWithEnthusiasm #MakeItHappen #PlayAsATeam #LearnAndGrow
A & A Customs Brokers is a fair and equitable employer. We welcome applications from all qualified candidates regardless of ethnicity, race, age, gender identity, disability, or sexual orientation.
$45k-55k yearly 48d ago
Customer Success Representative
Reliable Respiratory 3.9
Port Chester, NY jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in NY!
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customerservice
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customerservice experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customerservice skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
CustomerService
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
$39k-57k yearly est. Auto-Apply 18d ago
Customer Success Representative
Reliable Respiratory 3.9
Merrimack, NH jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in New England.
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customerservice
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customerservice experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customerservice skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
CustomerService
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
$40k-56k yearly est. Auto-Apply 18d ago
Customer Service Agent (Remote)
Jerry 4.0
Atlanta, GA jobs
About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a CustomerService Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
* Respond to inbound calls from existing customers
* Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
* Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
* Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Who you are:
* You can multitask and manage multiple competing priorities
* You are passionate about helping others
* Has 2+ years of experience working in a call center environment
Compensation and perks:
* Hourly wage: $19.00 - 21.00
* We will pay for your P&C license (expected within 60 days after starting)
* Medical, dental, vision insurance, 401K match
* Ability to work remotely (we provide work equipment)
* Ongoing training and mentorship from our leadership team
* An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at *******************
The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.
$19-21 hourly 3d ago
Customer Service Coordinator II - Logistics
Williams-Sonoma, Inc. 4.4
Braselton, GA jobs
JOB POSTING ALERT CustomerService Coordinator II Braselton, GA (on-site only) Applications will be considered from December 16th - December 22nd The Home Delivery CustomerService Coordinator II will provide daily operations to support the Operations Manager and team at the Home Delivery HUB.
PRIMARY FUNCTIONS:
* Ensuring the proper execution of daily scheduling needs of multiple customer orders
* Apply one email/zoom call resolution for customer escalated matters and support dedicated customer email boxes
* Perform all scheduling functions in a high-volume environment for all WSI product brands
* Supports multiple HUB Operations in different regions within the Supply Chain Operations
* Confirming customer delivery windows utilizing all WMS systems as well as updating customer contact information
* Handle dedicated email lines within 24-48 hours of contact/escalation
* Research customer inquiries and provide resolution within established timeframes
* Support and assist with Special Projects as assigned, including handle overflow coverage as needed
* Meet or exceed assigned B2B Logistics metrics as established by Ops. Manager and department KPIs
* Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
* Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
* Coordinators are expected to provide updates to internal and external customers regarding project/order status. They must be able to format their requests or responses with respect to the setting - removing emotion, utilizing proper grammar, and staying organized.
* Other duties as deemed necessary
MINIMUM QUALIFICATIONS:
* High School diploma or equivalent
* Excellent attendance and willingness to be part of a team - performing whatever duties as assigned
* 6 months combined work experience and demonstrated knowledge within Warehouse Management Systems
* Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
* MS Office Proficient: Outlook & Word - Basic to Intermediate; Excel - Intermediate to Advanced Skills highly preferred
* After in instruction, Coordinators are expected to build tables in Excel that comply with our templates and may be altered to meet customer's needs. They will be exporting data and scrubbing it to reflect accurate and clean information.
* Strong Communication Skills (Written and Verbal)
PREFERRED QUALIFICATIONS:
* Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams
* Acquired/Demonstrated WSI product knowledge for all Brands is preferred
* Supply Chain Background
* Coordinators need to be comfortable with the flow of logistics and operations, with relation to facility location.
* Comfortable with managing multiple software systems
* Starting pay is $16.50/hr with optional medical benefits, 401k match, PTO and vacation benefits
Important Facts:
* This is a Full-Time, non-exempt level position requiring a 40-hour schedule
* Monday - Friday, hours TBD based off business need
* Position is located at the Braselton, GA DC and candidates must live within reasonable commute for consideration
$16.5 hourly Auto-Apply 31d ago
Customer Service/ Fruit Expert
Edible Arrangements of Lakewood 4.3
Lakewood, OH jobs
Job Description
Become a Fruit Expert for Edible Arrangements- With opportunities to advance
Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you!
Responsibilities include:
Strong CustomerService skills
Dealing with customer satisfaction issues & actively up-selling
Handling Cash
Making Arrangements (training provided)
Dipping Chocolate
Working with knifes or sharp objects
Overall cleanliness of the store and general store maintenance
You should be:
Detail oriented, a quick learner, and someone who will take initiative
Able to talk on the phone while typing and navigating through computer screens
Ability to work alone or in a group setting
Responsible, honest, possess a high level of communication
Excited about our product, articulate, have a good grasp on grammar and spelling
Self Starter
Manage your time/prioritize
Be able to multi-task
Flexible with schedule to work
$25k-33k yearly est. 21d ago
Customer Service/ Fruit Expert
Edible Arrangements 4.3
Lakewood, OH jobs
Become a Fruit Expert for Edible Arrangements- With opportunities to advance
Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you!
Responsibilities include:
Strong CustomerService skills
Dealing with customer satisfaction issues & actively up-selling
Handling Cash
Making Arrangements (training provided)
Dipping Chocolate
Working with knifes or sharp objects
Overall cleanliness of the store and general store maintenance
You should be:
Detail oriented, a quick learner, and someone who will take initiative
Able to talk on the phone while typing and navigating through computer screens
Ability to work alone or in a group setting
Responsible, honest, possess a high level of communication
Excited about our product, articulate, have a good grasp on grammar and spelling
Self Starter
Manage your time/prioritize
Be able to multi-task
Flexible with schedule to work
$25k-33k yearly est. Auto-Apply 60d+ ago
Evening & Weekend Front Desk Customer Service
Ladies & Gentlemen Salon Spa 3.7
Strongsville, OH jobs
The coordinator is the first person our guests interact with at each visit to make a first impression no matter how often the guest has visited the school. Our guests include those with appointments, researching the school for enrollment, shopping for their favorite Aveda products, etc.
The coordinator sets the pace for the visit from checking the guest in, filling out proper paperwork, calling the student,
answering questions about the products, loyalty program and scheduling guest for next visit.
This position also keeps the front retail area clean and organized.
The coordinator assists guests with their retail needs by consulting with guests to find out what their concerns are to recommend the products that will be best for their needs.
Requirements
Excellent communications skills, problem solving ability, above average math skills, loves people, multi tasking,
ability to keep busy during down times.
Welcoming personality - greet each guest with warmth & a smile
Ability to small talk - each guest must feel appreciated and welcome with a positive outlook
Love Aveda products - able to educate guests on products & loyalty program
Coachable - take constructive criticism, continuous learner, desire to learn
Self - Starter - ability to learn new skills, information without supervision
Phone skills - answer the phone professionally and courteously
Detail Oriented - paperwork, filing, appropriate paperwork ready for each day, etc.
Team oriented - come to work ready to take on the day, work with your team members to have a fun,
successful day and someone who can be counted on
Math skills - count change, reconcile drawer, fill out deposit information
1 year of retail successful retail sales or 1 year customerservice
High school graduate or equivalent
Excel knowledge
Computer skills - appointment scheduling, email,
Able to work flexible schedule when necessary
$27k-36k yearly est. 52d ago
Weekend Customer Service/ Retail Advisor
Ladies & Gentlemen Salon Spa 3.7
Niles, OH jobs
Purpose: All aspects of customerservice at front desk and in retail area Essential Functions: Greets customers Knowledgeable in computer software, SalonBiz and other standard software packages Serves as a resource to clients regarding school services, pricing information, and product knowledge
Checks customers in for services and executes completion of necessary paperwork
Book appointments utilizing knowledge in computer software
Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
Arranges merchandise and helps put out inventory on shipment days
General cleaning such as shelves, counters, coffee bars, etc.
Solicits sale of new or additional services
Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
Update and maintain front desk process and procedure manual
Maintain and promote positive public relations
Audits register amounts during opening and closing procedures
Provide general administrative functions and completes other duties as assigned or directed.
Performs other duties as required
Requirements
Position Qualifications:
High school graduate with previous experience in customerservice preferred
Excellent customerservice and organizational skills
Detail oriented
Computer knowledgeab
$28k-33k yearly est. 30d ago
Customer Service Advisor
Specsavers Uk 3.9
Kettering, OH jobs
Are you someone who loves helping people and solving problems? If yes, keep reading. As a CustomerService Advisor, you'll be the first point of contact for customers and visitors, answering questions, resolving, issues, and making sure every interaction is a positive one. You'll use a variety of communication methods and tools to keep things running smoothly and professionally.
The role isn't just about answering phones, it's about building trust with our customers. You'll be supported to grow your skills, stay up to date with our products and systems, and contribute to a team that values open communication, collaboration and continuous improvement.
If you've got a "customer first" mindset, strong communication skills, and enjoy working independently and part of a team, we'd love to hear from you.
Dutch speaking would also be beneficial for this position but not a deal breaker.
Ready for your next role... Apply Now!
Please note this is a 12 month fixed term contract.
$28k-33k yearly est. 7d ago
2nd shift and weekend Customer Service Coordinator
Ladies & Gentlemen Salon Spa 3.7
Lyndhurst, OH jobs
Purpose: To provide excellent guest service to each guest in person or over the phone. Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end. Essential Functions: To Provide Guest Experience Through:
Make the guest feel welcome with your greeting in the salon or over the phone
Politely and efficiently schedule appointments
Process transactions with accuracy at point of sale
Solicit sale of new or additional services, retail products and gift cards
Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.
Identify the guest prior to arrival. Connect stylist and guest in a timely manner
Operate SpaBiz efficiently, as it relates to your position.
Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment
Enter all guest information into SpaBiz
Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms
Assists in stocking merchandise
Clean all areas as needed
Other duties as assigned
Requirements
Position Qualifications:
Customerservice experience, preferably in retail
Ability to multi-task
Computer knowledgeable
$26k-34k yearly est. 30d ago
Customer Service Experts (Great Benefits, No Weekends!)
One Inc. 4.4
Maumee, OH jobs
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Are you looking for a great opportunity with an awesome company???
AllianceOne has an opening for you as a CustomerService Expert working in our Maumee OH location!
We are currently hiring for professional customerservice experts with excellent communication skills. In this role, you will be receiving incoming calls from Health Care providers, solving account issues and negotiating a solution that will work for both the providers and the organizations we serve. Your responsibility will consist of helping the medical providers with their best options for payment and assisting them with transactions. We are looking for candidates with the ability to problem solve creatively, while following client and company guidelines and providing accurate information to their customers.
We offer a full 2 week paid training and paid HIPAA training. No weekends, great benefits, excellent location, and endless opportunities!
We are a Certified "Great Place to Work", apply today to join the team!
QUALIFICATIONS:
Prior customerservice experience (call center experience is a plus!)
Excellent verbal communication skills with a professional phone presence
Strong desire to achieve goals
Basic computer knowledge/skills; ability to multitask when talking and typing at the same time
Ability and openness to work with a diverse customer base
Works well in team settings
40 hours per week (M-F 8.5 hour shift availability between 8:00am - 7:30pm)
PAY: $15.00 /hour
BONUS: Eligible for up to $450 per month in monthly incentives.
BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************.
Questions?
Please review our privacy notice available at the following ******************************
For additional information on AllianceOne visit our website at **********************
$15 hourly Auto-Apply 60d+ ago
Customer Service Associate
Toca Football 3.2
Eastlake, OH jobs
About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
Competitive Pay & On Demand Pay
Part Time, Flexible Scheduling
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Job Title: Guest Experience Associate
Location: Eastlake, OH
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview:
You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You'll Be Doing: Guest Experience Hero (60%)
Greet like a champ, answer like a pro, and make every guest feel like an MVP
Handle questions, feedback, and concerns with good vibes and care
Jump in to fix issues quickly or tag in a teammate
Work together to keep things flowing and guests happy
Work in concessions (as needed)
Operations Guru (30%)
Keep the space clean, stocked, and ready for action
Help with scheduling, check-ins, sign-ups, and events
Own the front desk like it's your stage
Admin But Make It Snappy (5%)
Waivers, payments, reports = no big deal for you
Training + Growth (5%)
Learn the TOCA way and level up your game
Gain development to keep your career going with TOCA
TOCA Culture (100%!):
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You'll Crush This Role If You:
Love people and good vibes
Have top-tier communication skills
Can stay cool under pressure
Know your way around Google Suite & scheduling tools (on-site training)
Are down for evening/weekend shifts (that's our peak time!)
Can lift 30+ lbs and move with energy
#twentry
$25k-32k yearly est. 10d ago
Customer Service Associate
Toca Football 3.2
Eastlake, OH jobs
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
Competitive Pay & On Demand Pay
Part Time, Flexible Scheduling
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Job Title: Guest Experience Associate
Location: Eastlake, OH
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview:
You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You'll Be Doing: Guest Experience Hero (60%)
Greet like a champ, answer like a pro, and make every guest feel like an MVP
Handle questions, feedback, and concerns with good vibes and care
Jump in to fix issues quickly or tag in a teammate
Work together to keep things flowing and guests happy
Work in concessions (as needed)
Operations Guru (30%)
Keep the space clean, stocked, and ready for action
Help with scheduling, check-ins, sign-ups, and events
Own the front desk like it's your stage
Admin But Make It Snappy (5%)
Waivers, payments, reports = no big deal for you
Training + Growth (5%)
Learn the TOCA way and level up your game
Gain development to keep your career going with TOCA
TOCA Culture (100%!):
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You'll Crush This Role If You:
Love people and good vibes
Have top-tier communication skills
Can stay cool under pressure
Know your way around Google Suite & scheduling tools (on-site training)
Are down for evening/weekend shifts (that's our peak time!)
Can lift 30+ lbs and move with energy
#twentry
$25k-32k yearly est. 8d ago
Customer Service Associate
Toca Football 3.2
Cincinnati, OH jobs
About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
Competitive Pay & On Demand Pay
Part Time, Flexible Scheduling
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Job Title: Guest Experience Associate
Location:
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview:
You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You'll Be Doing: Guest Experience Hero (60%)
Greet like a champ, answer like a pro, and make every guest feel like an MVP
Handle questions, feedback, and concerns with good vibes and care
Jump in to fix issues quickly or tag in a teammate
Work together to keep things flowing and guests happy
Work in concessions (as needed)
Operations Guru (30%)
Keep the space clean, stocked, and ready for action
Help with scheduling, check-ins, sign-ups, and events
Own the front desk like it's your stage
Admin But Make It Snappy (5%)
Waivers, payments, reports = no big deal for you
Training + Growth (5%)
Learn the TOCA way and level up your game
Gain development to keep your career going with TOCA
TOCA Culture (100%!):
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You'll Crush This Role If You:
Love people and good vibes
Have top-tier communication skills
Can stay cool under pressure
Know your way around Google Suite & scheduling tools (on-site training)
Are down for evening/weekend shifts (that's our peak time!)
Can lift 30+ lbs and move with energy
#twentry
$25k-32k yearly est. 60d+ ago
Customer Service Associate
Toca Football 3.2
Toledo, OH jobs
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
Competitive Pay & On Demand Pay
Part Time, Flexible Scheduling
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Job Title: Guest Experience Associate
Location: Toledo, OH
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview:
You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You'll Be Doing: Guest Experience Hero (60%)
Greet like a champ, answer like a pro, and make every guest feel like an MVP
Handle questions, feedback, and concerns with good vibes and care
Jump in to fix issues quickly or tag in a teammate
Work together to keep things flowing and guests happy
Work in concessions (as needed)
Operations Guru (30%)
Keep the space clean, stocked, and ready for action
Help with scheduling, check-ins, sign-ups, and events
Own the front desk like it's your stage
Admin But Make It Snappy (5%)
Waivers, payments, reports = no big deal for you
Training + Growth (5%)
Learn the TOCA way and level up your game
Gain development to keep your career going with TOCA
TOCA Culture (100%!):
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You'll Crush This Role If You:
Love people and good vibes
Have top-tier communication skills
Can stay cool under pressure
Know your way around Google Suite & scheduling tools (on-site training)
Are down for evening/weekend shifts (that's our peak time!)
Can lift 30+ lbs and move with energy
#twentry
$25k-32k yearly est. 3d ago
Customer Service Associate
Toca Football 3.2
Richmond, OH jobs
About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
Competitive Pay & On Demand Pay
Part Time, Flexible Scheduling
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Job Title: Guest Experience Associate
Location: Richmond, OH
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview:
You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You'll Be Doing: Guest Experience Hero (60%)
Greet like a champ, answer like a pro, and make every guest feel like an MVP
Handle questions, feedback, and concerns with good vibes and care
Jump in to fix issues quickly or tag in a teammate
Work together to keep things flowing and guests happy
Work in concessions (as needed)
Operations Guru (30%)
Keep the space clean, stocked, and ready for action
Help with scheduling, check-ins, sign-ups, and events
Own the front desk like it's your stage
Admin But Make It Snappy (5%)
Waivers, payments, reports = no big deal for you
Training + Growth (5%)
Learn the TOCA way and level up your game
Gain development to keep your career going with TOCA
TOCA Culture (100%!):
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You'll Crush This Role If You:
Love people and good vibes
Have top-tier communication skills
Can stay cool under pressure
Know your way around Google Suite & scheduling tools (on-site training)
Are down for evening/weekend shifts (that's our peak time!)
Can lift 30+ lbs and move with energy
#twentry