Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
$25k-31k yearly est. 3d ago
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Customer Service Representative - Hybrid - Greenville, SC
Transcom 4.1
Greenville, SC jobs
General Information Location Greenville, SC Job ID 9427 Job Category Customer Service Representative (CSR) Language Requirement English Description & requirements Description
Do you have a passion for serving customers? Are you an expert in customer service and motivated to make a difference in the lives of others?
Our representatives come from a diverse range of backgrounds, but share a passion for serving our client's customers with their diabetes care devices. If you are an expert in customer service and motivated to make a difference in the lives of others, this is the opportunity for you!
What's in it for YOU!
$17.00 per hour, starting pay rate
Monthly performance-based incentives, potential
Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office (based on performance)
Comfortable, climate-controlled office environment (no more being on your feet all day!)
Shifts end by 8:00pm ET
Paid Vacation
Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including medical, dental, vision
401(k) Investment options with employer match opportunities
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Career advancement
Join our Transcom Family as a Customer Service Representative at our Greenville, SC location!
In this full-time employee role, you'll support our client's customers with their diabetes care devices. You'll help with technical issues, ordering supplies, insurance questions, and general product support, This role requires patience, empathy, and the ability to communicate clearly while handling multiple systems and tasks.
What we are looking for:
We've got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Provide patience and empathy to callers that need support with time sensitive technical issues
Provide patience and empathy to callers that need support with purchasing or obtaining their diabetes care device
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
Requirements
The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Reasonable driving distance to the Greenville, SC site
Able to work onsite initially, and then move to a hybrid schedule, based on performance
Able to work a full-time work week, with overtime opportunities, as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with a high level of professionalism
Willingness to follow procedures and adhere to policies
Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
Highly adept at working with a high frequency of conflict situations, as well as upset customers
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
Able to use your hands to handle, control, or feel objects, tools, or controls
Previous call center experience, preferred
Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
Experience with diabetes, medical background, exposure to medical terms, preferred
Location On-site
This role is located at: 650 Executive Center Dr. Greenville, SC 29615.
This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements:
Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, this includes caring for someone else in the home.
Your home office must be a private room with a door and cannot be a shared office space.
Your monitor cannot face a window, if the office is on a ground floor.
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used.
Your hardwired internet connection must meet the minimum speed requirements:
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms or less
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
$17 hourly 3d ago
Seasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy
Genesco 4.2
Nashville, TN jobs
The Ideal Candidate The Customer ServiceSpecialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes. How You Will Make an Impact
Handle incoming calls to process customer orders driven from catalog and web
Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
Meet individual and team customer focused goals
Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
Effective communicator within the organization; build lasting and productive relationships with co-workers.
Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
Assist with special projects within the organization
Experience and Skills You'll Need to Have
1 year experience in a customer service, retail or sales related field
High school diploma or equivalent, some college preferred.
Effective interpersonal skills and customer focused attitude to contribute to the success of the team
Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.
Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days
#LI-LC1
#LI-Hybrid
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$25k-30k yearly est. 6d ago
Transaction Specialist
New York City, Ny 4.2
New York, NY jobs
DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.
Our commitment to equity, effectiveness and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
* Recruiting, hiring, and training City employees.
* Managing 55 public buildings.
* Acquiring, selling, and leasing City property.
* Purchasing over $1 billion in goods and services for City agencies.
* Overseeing the greenest municipal vehicle fleet in the country.
* Leading the City's efforts to reduce carbon emissions from government operations.
When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.
The Real Estate Services (RES) division of DCAS supports the operations of the government of the City of New York by providing services for the City's real estate needs. RES is responsible for the space planning and management of 37 million square feet, Citywide acquisitions (lease or purchase), sales and other dispositions of City-owned real estate, architectural design and project management, zoning and land use analyses, disposition of 15,000 City-owned lots, property valuation, and financial analysis of real estate transactions.
The RES Leasing unit is responsible for finding space for City agency operations and negotiating leases and licenses on behalf of the City as a tenant in buildings that are privately-owned. Leasing's mandate is to negotiate cost effective leases and license agreements and shepherd them through the DCAS process on a timely basis. The transactions must satisfy the client agency's requirements and must conform to the City's policies and procedures.
We are seeking to hire two Transaction Specialist.
* Responsibility #1: Work with Transaction Managers to research and analyze market comparables, and other market data to assist in lease negotiations.
* Responsibility #2: Assist the Transaction Managers in preparing requests and forms related to the lease or license process.
* Responsibility #3: Maintain and update various department databases.
* Responsibility #4: Assist in creating and distributing project status reports and other reports.
* Responsibility #5: Prepare the close-out files related to leases or licenses that are fully executed.
* Responsibility #6: Help Transaction Managers to organize meetings with internal staff, agencies and outside entities.
* Responsibility #7: Assist the Transaction Managers in drafting correspondence, term sheets and other basic leasing items.
* Responsibility #8: Participate in meetings to obtain information or provide updates to the attendees.
* Responsibility #9: Assist in the follow up to obtain "deliverables" for meetings such as the ARC meetings.
* Responsibility #10: Work on ad hoc Leasing Department initiatives and processes.
* Responsibility #11: Assist Transaction Managers or other staff to prepare for City Planning public testimony regarding the acquisition of real property on behalf of the City.
* Responsibility #12: Assist in the preparation and presentation of Acquisition Review committee (ARC) packages and its required documentation.
* Responsibility #13: May assist in overseeing College Aides
* Responsibility #14: Act as a Transaction Manager for assigned lease projects.
* Responsibility #15: Review estoppel and SNDA requests for accuracy.
Flexible Work Update:
This position may be eligible for remote work up to two days per week, pursuant to the Remote Work Pilot Program agreed to between City and CWA1180.
To Apply:
Only individuals who are currently serving permanently in the title of Principal Administrative Associate or reachable on the Principal Administrative Associate civil service list may apply.
Please go to **************** or *************** for current NYC employees and search for Job ID #697923.
NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
PRINCIPAL ADMINISTRATIVE ASSOC - 10124
Minimum Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Preferred Skills
* Proficiency in computer programs such as Word, Excel, PowerPoint and Adobe Acrobat. - Ability to think strategically and analyze potential issues and alternative solutions. - Familiarity with commercial leasing and the New York City commercial real estate market. - Experience with managing complex projects involving multiple stakeholders. - Comfortable with the preparation of budgets and timelines for real estate projects. - Familiarity with City of New York processes, rules, and regulations. - Ability to work independently, as well as part of a team. - Ability to reprioritize projects & deliverables frequently. - Strong interpersonal skills and ability to effectively communicate with multiple stakeholders. - Familiarity with portfolio management data systems such as ARCHIBUS. - Strong writing and time-management skills.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at ****************************
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
$82k-120k yearly est. 9d ago
Customer Relations Specialist (Hybrid- AZ Only)
Drivetime 4.1
Mesa, AZ jobs
What's Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
That's Nice, But What's the Job?
In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties.
In long, some other responsibilities include:
Responding to inquiries and complaints promptly through proactive follow up.
Interacting with customers through multiple means of communication, including phones, text, and social media.
Communicating with all lines of the business to properly research customer concerns.
Attention to detail to ensure accurate representation of their cases.
Problem solving with autonomy to offer assistance when appropriate.
Effectively managing customer conflict while under pressure.
Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
So, What Kind of Folks Are We Looking for?
Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them.
The Specifics.
High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
Hybrid role with opportunity to work from home in an approved location once training is completed
Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
Spanish Speaking a Plus!
So What About the Perks? Perks matter
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
$31k-39k yearly est. Auto-Apply 29d ago
Sales & Customer Service Call Center Specialist - Remote
Victoria's Secret 4.1
Cleveland, OH jobs
We are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns.
Check out this Realistic Job Preview Video we have provided to get to know us a bit better
The base pay is $15.00/hour, with an additional pay of 10%/hour shift differential during evening hours and all day on Saturdays and Sundays.
Click here for details on the benefits related to this position.
Your Impact
* Utilize sales skills to make multiple product recommendations with customers on every call.
* Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing.
* Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures.
* Achieve excellent customer satisfaction scores on every call.
* Consistently enter accurate data into the company database.
* Follow work schedule as assigned.
Your Experience
* Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
* Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
* Professional communication skills
* Intermediate computer skills online and within the Microsoft Office suite (including Teams).
* Ability to perform basic mathematical computations
* Previous call center experience recommended
* Regular and reliable attendance is required
* Must pass a background check
Technical Requirements
* Desktop or Laptop computer with the most current version of Microsoft Windows or mac OS
* *Chromebooks, tablets, smartphones, ThinkPads, and all other app-based devices are not compatible
* Hardwired Ethernet connection from router to computer *Wi-Fi internet is not compatible
* At least two monitors, a built-in or wired web camera (1080p or 720p), and a wired USB headset with a microphone
* High speed Internet of 100+ Mbps or higher
* Dedicated workspace free from distractions
Schedules
* Afternoon and evening shifts ending as late as Midnight Eastern Time
* Must work at least one weekend day per week (Saturday or Sunday) along with required overtime
* Training schedule will vary from the accepted work schedule
* The schedule that you accept at the time of the offer cannot be changed
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$15 hourly 26d ago
Customer Success Representative
Reliable Respiratory 3.9
Port Chester, NY jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in NY!
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
$39k-57k yearly est. Auto-Apply 18d ago
Lifecycle Operations Specialist
Limited 4.7
Remote
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.
We are looking for a Lifecycle Operations Specialist to join our Growth Marketing team. We're looking for a seasoned and well-rounded, growth-minded marketer with deep experience working with marketing CRM and marketing automation platforms. As our Lifecycle Operations Specialist, you will play a crucial role in delivering incredibly personalized communications at scale that enhance the effectiveness of campaigns throughout the customer lifecycle: acquisition, retention, reactivation, cross-sell and more.
You will be at the center of our team's ability to deliver innovative marketing and promotional automation solutions for a wide range of stakeholders across the organization. You will empower groups across the marketing team, as well as teams across the business, to create and manage personalized and data-driven campaigns that drive customer engagement and business growth.
The ideal candidate has deep expertise operating in the Salesforce Marketing Cloud to execute across segmentation, automation, personalization to deliver marketing, promotional and advertising related communications (email + mobile push) to our highly engaged customer database. The ideal candidate will be able to manage multiple projects, prioritize tasks effectively and adapt to a fast-paced environment.
You'll report directly to our Senior Manager, CRM and work from our Santa Ana, CA or Jersey City, NJ office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.
What You'll Do:
Work closely with campaign owners on end to end promotional delivery: understand their business goals, target audience, and key performance indicators, and communicate campaign progress and results effectively
Assist our Advertising Partnerships manager through the ownership and operation of our booked advertising business through targeted email campaigns, custom email-oriented email solutions, and more
Continuously monitor and optimize email and push campaigns to improve their performance. Analyze data and make performance-based recommendations for enhancements. Generate regular reports to track campaign performance, providing insights and recommendations to campaign stakeholders
Provide insights and best-practices to campaign stakeholders from a lifecycle marketing perspective to guide promotional strategy and decisions to enhance the customer experience
Strategize, plan and execute upon various automated journeys across the customer lifecycle, supporting various areas of the business
Assist in the execution of promotional campaigns by taking full advantage of the capabilities of Salesforce Marketing Cloud and Talon.One platforms. Configure and set up campaigns ensuring accurate implementation of promotional terms and conditions
Develop exportable audiences by leveraging enhanced segmentation capabilities available in Salesforce Marketing Cloud for ingestion into Talon.one for customer-level promotional eligibility
Work directly with the Senior Manager, CRM to define goals, benchmarks, and KPIs for growth campaign performance
Plan and execute A/B testing methods within all campaigns to identify winning variations, utilizing testing platforms and statistical analysis to validate hypotheses and make data-driven decisions
Stay updated on industry trends, best practices, and emerging Lifecycle Marketing techniques, and proactively apply this knowledge to drive continuous improvement and innovation
Support the Senior Manager, CRM with day-to-day management of email, push notifications & promotions as need
Other related duties as assigned
Who You Are:
Bachelor's degree in Marketing, Business, or a related field
3-5 years of proven experience in lifecycle marketing, marketing CRM, marketing campaign management, marketing operations, or related functions
Demonstrated expertise in working in marketing automation tools, promotion automation platforms, and CRM marketing technology required
Experience working with Salesforce Marketing Cloud is strongly preferred
Strong analytical skills and experience with data-driven decision-making, including proficiency in customer data analysis, LTV modeling, customer reinvestment and payback analysis, segmentation
Detail-oriented mindset with a strong focus on accuracy and quality of work
A team player, with a strong track record of cross-functional partnership
Proven ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
Excellent communication skills, both written and verbal, with the ability to present complex data and concepts in a clear and concise manner
Passion for collecting or interest in learning more about the hobby
Salary Range: The salary range for this position is $66,000-$93,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Reasons To Join Us:
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Candidates must be authorized to work in the United States.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#LI-Remote
#BI-Remote
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to *******************.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email
*********************
.
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our
Privacy Notice for U.S. Applicants
.
If you are based in California, you can read information for California residents
here
.
$66k-93k yearly Auto-Apply 10d ago
Customer Success Representative
Reliable Respiratory 3.9
Merrimack, NH jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in New England.
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
$40k-56k yearly est. Auto-Apply 18d ago
Customer Service Agent (Remote)
Jerry 4.0
Atlanta, GA jobs
About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
* Respond to inbound calls from existing customers
* Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
* Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
* Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Who you are:
* You can multitask and manage multiple competing priorities
* You are passionate about helping others
* Has 2+ years of experience working in a call center environment
Compensation and perks:
* Hourly wage: $19.00 - 21.00
* We will pay for your P&C license (expected within 60 days after starting)
* Medical, dental, vision insurance, 401K match
* Ability to work remotely (we provide work equipment)
* Ongoing training and mentorship from our leadership team
* An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at *******************
The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.
$19-21 hourly 3d ago
Customer Service/ Fruit Expert
Edible Arrangements of Lakewood 4.3
Lakewood, OH jobs
Job Description
Become a Fruit Expert for Edible Arrangements- With opportunities to advance
Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you!
Responsibilities include:
Strong Customer Service skills
Dealing with customer satisfaction issues & actively up-selling
Handling Cash
Making Arrangements (training provided)
Dipping Chocolate
Working with knifes or sharp objects
Overall cleanliness of the store and general store maintenance
You should be:
Detail oriented, a quick learner, and someone who will take initiative
Able to talk on the phone while typing and navigating through computer screens
Ability to work alone or in a group setting
Responsible, honest, possess a high level of communication
Excited about our product, articulate, have a good grasp on grammar and spelling
Self Starter
Manage your time/prioritize
Be able to multi-task
Flexible with schedule to work
$25k-33k yearly est. 22d ago
Customer Service/ Fruit Expert
Edible Arrangements 4.3
Lakewood, OH jobs
Become a Fruit Expert for Edible Arrangements- With opportunities to advance
Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you!
Responsibilities include:
Strong Customer Service skills
Dealing with customer satisfaction issues & actively up-selling
Handling Cash
Making Arrangements (training provided)
Dipping Chocolate
Working with knifes or sharp objects
Overall cleanliness of the store and general store maintenance
You should be:
Detail oriented, a quick learner, and someone who will take initiative
Able to talk on the phone while typing and navigating through computer screens
Ability to work alone or in a group setting
Responsible, honest, possess a high level of communication
Excited about our product, articulate, have a good grasp on grammar and spelling
Self Starter
Manage your time/prioritize
Be able to multi-task
Flexible with schedule to work
$25k-33k yearly est. Auto-Apply 60d+ ago
Business Process Specialist
Drivetime 4.1
Dallas, TX jobs
**What's Under the Hood** DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
**That's Nice, But What's the Job?**
**_This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time._**
In long, our Business Process Specialist (Process Engineer) is responsible for:
+ Responsible to design, manage, analyze, improve, and innovate on the 100+ processes we have in the Servicing ecosystem
+ Lead the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements.
+ You will lead the design and management of Operational KPIs and provide monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas
+ Partner with and influence stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively.
+ You will lead the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest
+ Be the Standard bearers for the process artifacts and hold process owners and managers in Operations responsible to keep it updated and to right quality standards
+ Manage the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes
+ Continuously identify and implement high leverage opportunities for process improvement.
+ Lead large scale process improvement projects.
+ Enable and facilitate many small scale 'Kaizen - Special Ops' continuous improvement projects across Operations.
+ In situations (ex-A/B test or product launch) that require 'non tech' solution: plan, build and launch the manual process
+ When new Tech releases impacts 'Agent Operator' components of process or impacts critical client requirements baked into the process, you will play the role of assessing the impact, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials as needed, communicating change and getting buy in from Ops leaders/Client managers and their sign off.
+ Constantly train, assist and audit process managers and owner practices who are managing the 100+ process across servicing
+ We still love to maintain our scrappy start up culture. You will be required to be an individual contributor, a thought leader and an organization influencer
+ You will lead the objective of periodically checking and verifying that the processes are working per intent. You will create a scalable and low-cost methodology for checking and verifying.
+ You will explore modern technology and tools such as Speech to Text, Natural Language Processing, Adaptive Learning models to build the Best-in-Class suite of tools that monitor the health of the processes across Bridgecrest and identify areas for improvement
+ You will bring leadership skills to partner with the business to influence and strengthen QA template and QA processes
+ Monitor for industry trends and institute these practices as necessary
+ You will partner closely with our various stakeholders to ensure that as pro As a people leader, you will identify, coach and grow talent, who can be the next set of process managers to champion Process Management in the Organization.
**So What Kind of Folks Are We Looking for?**
+ **Intellectual curiosity. Why? What? How?** Do you find yourself always wanting to learn more and broaden your knowledge base? If so, this could be the role for you.
+ **Passionate and goal-oriented.** We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
+ **Killer analytical and reporting abilities** . You'll need the capability to analyze data and in return, prepare timely reports on your findings.
+ **Master multi-tasker.** We are looking for someone that is not only good at multi-tasking but thrives in it.
+ **Excellent verbal and written communication skills** . The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
+ **A mind for the details.** Okay we know "detail-oriented" is on about every job description - but we really mean it!
**The Specifics:**
+ 3+ years in a business process, operations excellence, or similar role
+ Process and analytical oriented, with skills across process, quality, statistics, technology and people management
+ Lean, Six Sigma certification is a plus
+ Undergraduate degree in STEM
+ Excellent people influencing skills
+ Understanding of the Servicing and Collections policies as it relates to Financial services business
+ Excellent communication and presentation skills
+ Ability to manage multiple tasks and initiatives in a fast-paced culture
+ Proficient in Excel and basic data analytical tools in Excel
**So What About the Perks? Perks matter**
+ **We take a hybrid work approach,** finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
+ **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
+ **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
+ **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters!
+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
**Anything Else? Absolutely.**
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
$32k-38k yearly est. 60d+ ago
Business Process Specialist
Drivetime 4.1
Tempe, AZ jobs
What's Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That's Nice, But What's the Job?
This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.
In long, our Business Process Specialist (Process Engineer) is responsible for:
Responsible to design, manage, analyze, improve, and innovate on the 100+ processes we have in the Servicing ecosystem
Lead the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements.
You will lead the design and management of Operational KPIs and provide monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas
Partner with and influence stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively.
You will lead the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest
Be the Standard bearers for the process artifacts and hold process owners and managers in Operations responsible to keep it updated and to right quality standards
Manage the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes
Continuously identify and implement high leverage opportunities for process improvement.
Lead large scale process improvement projects.
Enable and facilitate many small scale ‘Kaizen - Special Ops' continuous improvement projects across Operations.
In situations (ex-A/B test or product launch) that require ‘non tech' solution: plan, build and launch the manual process
When new Tech releases impacts ‘Agent Operator' components of process or impacts critical client requirements baked into the process, you will play the role of assessing the impact, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials as needed, communicating change and getting buy in from Ops leaders/Client managers and their sign off.
Constantly train, assist and audit process managers and owner practices who are managing the 100+ process across servicing
We still love to maintain our scrappy start up culture. You will be required to be an individual contributor, a thought leader and an organization influencer
You will lead the objective of periodically checking and verifying that the processes are working per intent. You will create a scalable and low-cost methodology for checking and verifying.
You will explore modern technology and tools such as Speech to Text, Natural Language Processing, Adaptive Learning models to build the Best-in-Class suite of tools that monitor the health of the processes across Bridgecrest and identify areas for improvement
You will bring leadership skills to partner with the business to influence and strengthen QA template and QA processes
Monitor for industry trends and institute these practices as necessary
You will partner closely with our various stakeholders to ensure that as pro As a people leader, you will identify, coach and grow talent, who can be the next set of process managers to champion Process Management in the Organization.
So What Kind of Folks Are We Looking for?
Intellectual curiosity. Why? What? How? Do you find yourself always wanting to learn more and broaden your knowledge base? If so, this could be the role for you.
Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
Killer analytical and reporting abilities. You'll need the capability to analyze data and in return, prepare timely reports on your findings.
Master multi-tasker. We are looking for someone that is not only good at multi-tasking but thrives in it.
Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
A mind for the details. Okay we know "detail-oriented" is on about every job description - but we really mean it!
The Specifics:
3+ years in a business process, operations excellence, or similar role
Process and analytical oriented, with skills across process, quality, statistics, technology and people management
Lean, Six Sigma certification is a plus
Undergraduate degree in STEM
Excellent people influencing skills
Understanding of the Servicing and Collections policies as it relates to Financial services business
Excellent communication and presentation skills
Ability to manage multiple tasks and initiatives in a fast-paced culture
Proficient in Excel and basic data analytical tools in Excel
So What About the Perks? Perks matter
We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
$25k-30k yearly est. Auto-Apply 60d+ ago
Reservation Agent
U-Haul 4.4
Cleveland, OH jobs
Compensation Range: $15.00 to $17.00 Hourly
U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.
U-Haul Offers:
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey's SmartDollar Program
Reservation Manager Agent Responsibilities:
Assist with calls from and to customers.
Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
Assist with the Company's U-Box portable storage product.
Minimum Qualifications:
High school diploma or equivalent
Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
Proficient in customer service, time management and multitasking
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
$15-17 hourly Auto-Apply 45d ago
Client Specialist
Levin Furniture & Mattress 4.4
Ohio jobs
Levin Furniture & Mattress is hiring a Client Specialist (Sales-In-Training) at our Oakwood Village, OH Store Location!
We re hiring enthusiastic, energetic people today!
We re a family-owned company with a history of caring for our employees, customers and community!
Levin Furniture & Mattress Compensation and Benefits Program:
Increased Pay Rates - Earn more at Levin
Paid Training - A Blended Training Approach
Growth Opportunities Levin s loves to promote from within
Great Benefits Medical, Dental, Vision, Life & Disability, 401k, and PTO
Generous Employee Discount
Friendly, Supportive Work Environment
Beautiful Showroom with Top Brands & Trends
Ready to launch your sales career? Join us as a Client Specialist and get hands-on experience while training for a Sales Associate role!
In this fast-paced position, you ll:
Deliver outstanding customer service and support the sales team
Learn sales skills, product knowledge, and promotions
Participate in sales meetings and vendor trainings
Assist with store operations, social media, and customer calls
Complete all core training for the Sales Associate role and demonstrate your new skills.
Deliver outstanding support to customers and sales staff, ensuring every client has an exceptional experience.
Assist with daily operations, promotions, pricing, and store presentation.
Engage with customers in-store and over the phone, helping them find the perfect solutions.
Work a flexible retail schedule including evenings, weekends, and holidays.
Work at multiple Levin Mattress locations as needed
What You Bring:
Passion for customer service and sales.
Excellent communication and listening skills
Basic computer and numerical reasoning abilities
Reliability and willingness to work at multiple locations
Energy, independence, and a drive to succeed
This is a six-month training role designed to prepare you for a promotion into a Sales Associate role. If you re energetic, eager to learn, and passionate about helping customers, apply now and start your journey in sales!
Physical Demands:
Ability to sit, stand, walk, stoop, and reach regularly.
Ability to climb stairs occasionally, dependent upon location.
Ability to communicate effectively with customers and co-workers.
Ability to use vision to read documents and computer screen.
Ability to use hands to type information into computer.
Ability to lift/carry up to 60 lbs.
Disclosures:
EOE M/F/V/D Drug-Free Workplace
$32k-48k yearly est. 60d+ ago
Weekend Customer Service/ Retail Advisor
Ladies & Gentlemen Salon Spa 3.7
Niles, OH jobs
Purpose: All aspects of customer service at front desk and in retail area Essential Functions: Greets customers Knowledgeable in computer software, SalonBiz and other standard software packages Serves as a resource to clients regarding school services, pricing information, and product knowledge
Checks customers in for services and executes completion of necessary paperwork
Book appointments utilizing knowledge in computer software
Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
Arranges merchandise and helps put out inventory on shipment days
General cleaning such as shelves, counters, coffee bars, etc.
Solicits sale of new or additional services
Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
Update and maintain front desk process and procedure manual
Maintain and promote positive public relations
Audits register amounts during opening and closing procedures
Provide general administrative functions and completes other duties as assigned or directed.
Performs other duties as required
Requirements
Position Qualifications:
High school graduate with previous experience in customer service preferred
Excellent customer service and organizational skills
Detail oriented
Computer knowledgeab
$28k-33k yearly est. 30d ago
Customer Service Advisor
Specsavers Uk 3.9
Kettering, OH jobs
Are you someone who loves helping people and solving problems? If yes, keep reading. As a Customer Service Advisor, you'll be the first point of contact for customers and visitors, answering questions, resolving, issues, and making sure every interaction is a positive one. You'll use a variety of communication methods and tools to keep things running smoothly and professionally.
The role isn't just about answering phones, it's about building trust with our customers. You'll be supported to grow your skills, stay up to date with our products and systems, and contribute to a team that values open communication, collaboration and continuous improvement.
If you've got a "customer first" mindset, strong communication skills, and enjoy working independently and part of a team, we'd love to hear from you.
Dutch speaking would also be beneficial for this position but not a deal breaker.
Ready for your next role... Apply Now!
Please note this is a 12 month fixed term contract.
$28k-33k yearly est. 7d ago
Store Operations Specialist
at Home Medical 4.2
Niles, OH jobs
The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets.
Key Roles and Responsibilities
Provides customers a positive shopping experience
Performs cashier duties accurately while processing all transactions per policy.
Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving.
Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas.
Unload, process, and stock freight to correct location, following merchandising guidelines.
Timely and thorough incident reporting compliance.
Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts.
Performs and trains team on store freight processing and merchandising responsibilities
Operates all equipment in a safe manner per directed procedures.
Ensures a safe working and shopping environment while minimizing shrink and damages.
Executes company directives, policies and procedures timely, accurately, and thoroughly.
Qualifications and Competencies
At least 18 years old
High School Diploma/Equivalent
Ability to work a flexible schedule including nights, weekends, and some holiday
Ability to lift a minimum of 50 lbs., team lift 100 lbs.
Contributes to a customer focused environment while demonstrating excellent service.
Communicates clearly with customers, team and leadership.
Reliable and trustworthy
Ability to work effectively independently and within a team to perform all tasks as assigned.
Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
$51k-86k yearly est. Auto-Apply 60d+ ago
Customer Service Experts (Great Benefits, No Weekends!)
One Inc. 4.4
Maumee, OH jobs
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Are you looking for a great opportunity with an awesome company???
AllianceOne has an opening for you as a Customer Service Expert working in our Maumee OH location!
We are currently hiring for professional customer service experts with excellent communication skills. In this role, you will be receiving incoming calls from Health Care providers, solving account issues and negotiating a solution that will work for both the providers and the organizations we serve. Your responsibility will consist of helping the medical providers with their best options for payment and assisting them with transactions. We are looking for candidates with the ability to problem solve creatively, while following client and company guidelines and providing accurate information to their customers.
We offer a full 2 week paid training and paid HIPAA training. No weekends, great benefits, excellent location, and endless opportunities!
We are a Certified "Great Place to Work", apply today to join the team!
QUALIFICATIONS:
Prior customer service experience (call center experience is a plus!)
Excellent verbal communication skills with a professional phone presence
Strong desire to achieve goals
Basic computer knowledge/skills; ability to multitask when talking and typing at the same time
Ability and openness to work with a diverse customer base
Works well in team settings
40 hours per week (M-F 8.5 hour shift availability between 8:00am - 7:30pm)
PAY: $15.00 /hour
BONUS: Eligible for up to $450 per month in monthly incentives.
BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************.
Questions?
Please review our privacy notice available at the following ******************************
For additional information on AllianceOne visit our website at **********************