What Does A Cable Installation Technician Do At Prince Telecom
* Install cable TV, internet, telephone and Alarms in accordance with guidelines* Provide customer education regarding products and services* Installing overhead drops and outlets to service residential homes* Connecting equipment to customer TV's, Computers, etc.* Direct contact with customers in the home* Configuring advanced services to customers equipment* Install House Box in customer home* Reconnect/ Disconnect existing cable services* Install and configure all customer equipment* Troubleshooting during daily service calls* Install Splitter at ground block and install cable to cable modem in customer homes* Install computer Ethernet card into customer's home* Benefits: * Paid Time* Off* Paid Holiday* Company Vehicle* Medical/Dental/Vision/Life Insurance/Long Term Disability/Short Term Disability* k) with Company Match
What Does A Cable Installation Technician Do At Prince Telecom
* Installs, disconnects, reconnects, adds, changes, and troubleshoots cable TV, internet, telephone and alarm equipment in accordance with guidelines.* Uses small hand tools, power tools, and test equipment.* Ensures that service operates within prescribed parameters.* Attempts to identify and remedy sources of customer-perceived problems.* Drives company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.* Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties.* Completes paperwork accurately, and reports and records work order status updates.* Customer Service Duties Include:* Greeting customers in the home while conducting home walk thru* Reviews all requested services with the customer in order to ensure understanding and agreement.* Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.* Provide customer education regarding product and service usage.* Cleans work area upon completion of job.* Benefits:* Paid Time* Off* Paid Holiday* Company Vehicle* Cell phone* Cable specific tools* Fuel reimbursement* Medical/Dental/Vision/Life Insurance/Long Term Disability/Short Term Disability* k) with Company Match
What Does A Cable Installation Technician Do At Prince Telecom
* Installation and/or repair of cable TV, telephone and internet services in accordance to installation specifications* Install and configure all customer equipment for advanced services.* Maintain a clean vehicle and workspace at all times* Communicate effectively with customers and coworkers/supervisors* Excellent customer service skills* Attention to detail