Senior Client Service Associate
Cadence Bank job in Houston, TX
Senior Client Service Associate Reports To: Wealth Advisor Team Lead FLSA Status: Exempt Department: CLTSRV The Senior Client Service Associate (Senior CSA) demonstrates a high level of proficiency in all Client Service Associate functions, working with both new and existing client relationships, as well as internal Linscomb Wealth (LW) team members. Senior CSAs serve as an example and mentor for the entire Client Service team, offering training, guidance, and leadership on CSA practice standards and more complex client situations. Senior CSAs engage clients and LW professionals proactively, working closely with the LW Operations and Wealth Advisory teams, providing exemplary service at all times.
Client Responsibilities
* Works with clients to open and service portfolio accounts per request of the Wealth Advisors
* Attends meetings with clients as needed
Team Responsibilities
* Serves as a strong example for the CS Team, setting a high standard for proactive client and prospective client engagement
* Provides mentorship, guidance, and training for CS team members, assisting the CS Manager as needed with helping further develop CS team members and team best practices
* Helps champion firm and CS team policies, procedures, and best practices (Practice Standards), helping ensure an efficient service model for clients, prospective clients, and the firm
* Actively engages in available custodial, firm, and third-party training and continuing education programs to maintain superior knowledge needed to address more complex client situations
* Works closely with LW Wealth Advisors (WAs) to handle day-to-day client service needs of new and existing LW clients
* Handles incoming client calls and emails, determining the appropriate course of action and method of response, coordinating with the client assigned WA's and other LW team members, as needed
* Works with the WA and Operations teams to help facilitate new account paperwork and firm management agreements
* Engages with firm custodians (i.e., Charles Schwab, Fidelity) and other client professionals (i.e., CPAs, attorneys), as needed to complete client service-related tasks
* Prepares client communications/correspondence when necessary and generates various client portfolio and other reports as needed
* Compiles and distributes internal management reports for CS Manager or firm management, as needed
* Assists or manages complex client situations, including accounts with multiple layers or required level of engagement (i.e., trusts, business accounts, etc.) as they arise, exercising professional expertise and judgment, as needed
* Makes themselves available for mentoring and training, providing assistance in client situations requiring a higher level of experience and technical expertise
* Participates with CS Manager to help develop and evaluate team practice standards, ensuring the CS team is highly efficient and accurate in its work
* Actively participates in CS team meetings, helping lead discussions regarding CS practice standards and client engagement
* Engages with CS Manager and other LW team members on routine custodial calls and meetings, ensuring custodial service standards are at appropriate level and fully accounted for in CS team practice standards
Firm Responsibilities
* Understands and supports the firm's vision, mission, and strategy
* Supports department goals, priorities, and timelines, working in conjunction with firm goals and long-run, strategic plan
* Ensures there is a strong team culture, high degree of communication, collegiality, great service, and execution
* Stays apprised of LW firm policies, CS team practice standards, financial markets, and other related developments that impact LW and its clients
* Complies with all the firm's HR and Compliance policies
Degrees and Designations
* Bachelor's degree (B.A. or B.S.) from a four‐year college or university, preferably with a degree in business, finance, or a related field
* No certificates or licenses required
Experience Requirement
* Seven or more years of experience in the area of Client Service
* Prior experience with Fidelity and/or Schwab custodial platforms
* Proficient with Microsoft 365 (Word, Excel, Outlook, PowerPoint)
* Experience with a CRM Database, Document Management software, or other Financial Industry software
* Stable work history
Skills Required
* Proactive and strong work ethic
* Excellent organizational skills
* Ability to multi‐task, prioritize and meet deadlines
* Professional appearance and demeanor
* Ability to work well in a team environment within the Client Service team, as well as with team members in other departments
* High attention to detail and timely follow-through
* Strong communication skills - verbal & written
Supervisory Responsibilities
* Reviews, mentors, and trains CS team members
* Assists and directs CS team with regards to more complex client situations
* Provides consultation and recommendation to CS Manager and internal LW teams
Teller
Cadence Bank job in Buffalo, TX
What The Role Is As a Branch Teller you will provide a differentiated customer experience while performing a variety of financial transactions based on the customers' needs. This position requires a passion for serving customers while performing routine and sometimes complex transactions in a fast-paced environment. You will also be responsible for deepening and expanding customer relationships by educating customers on ways to bank with Cadence Bank.
How You Will Make An Impact
* Provide prompt and courteous customer transactions.
* Strong communication and problem-solving skills to meet customers immediate needs while exploring ways to improve their financial well-being.
* Educate customers on other bank channels including online and mobile banking, interactive (video) tellers and full-service ATMs that provide convenience and value to customers.
* Connect customers' with relevant banking products through needs-based conversations and referrals to other teammates.
* Comfortable in a goal-oriented, team environment with frequent interactions with fellow teammates
* Cash handling and adherence to proper balancing procedures with a high degree of accuracy.
* Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
* Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
* Successful completion of the Teller training program.
* Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.
Who You Are
* High school diploma or equivalent required.
* Cash handling experience in a banking or retail environment preferred.
* Service oriented background and experience.
* Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
* Ability to lift up to twenty-five (25) pounds.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Merrill Market Client Relationship Manager
The Woodlands, TX job
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.
The Market Client Relationship Manager (MCRM) is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff.
Responsibilities:
Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
Oversees the client service experience and reviews the approval of new client accounts
Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Specific responsibilities include, but are not limited to:
Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill
Managing the branch's Wealth Management Client Associates and Service Support Staff
Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel
Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge
Coaching teams to deliver a modern, digital first service model focusing on client satisfaction
Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise
Managing the daily operations ensuring compliance to industry regulations, and policies and procedures
Required Qualifications:
Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted
Minimum of 5+ years professional experience
Key Qualifications for the role:
Current or previous Merrill Wealth Management experience strongly preferred
Self-motivated and client centric
Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures
Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)
Prior trend analysis experience
Strong customer service and communication skills
Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
Desired Qualifications:
Bachelor's degree or equivalent work experience
Skills:
Compensation Analysis
Performance Management
Process Performance Management
Referral Management
Workforce Planning
Due Diligence
Internal Audit Review
Leadership Development
Recruiting
Risk Management
Client Management
Customer Service Management
Employee Counseling
Succession Planning
Trade Operations Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
Auto-ApplyCompliance Advisor - Lending
San Antonio, TX job
It's about giving people a sense of security.
Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you enjoy identifying potential risk and finding a solution? If so, being a Compliance Advisor with Frost could be for you.
At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled financial services.
Who you are:
As a Compliance Advisor - Lending, you are a key collaborator. You'll partner with our lending-focused lines of business, providing advice and strategic compliance guidance on regulatory requirements, including those related to consumer protection and fair lending, including Reg. Z, Reg. B, UDAAP, HMDA, and other applicable laws and regulations. You'll provide proactive compliance guidance to help our business partners mitigate regulatory risks while enabling Frost's business objectives. You'll work closely with Frost's legal and lending business teams to ensure that our lending products and services comply with applicable laws and regulations, ensuring a safe and secure experience for our customers. You welcome a challenge and strive to continuously improve processes with integrity, caring and excellence in mind.
What you'll do:
Provide subject matter expertise on applicable laws, regulations, and internal policies, ensuring business activities align with compliance requirements.
Monitor regulatory developments, assess their impact on business operations, and support implementation of necessary changes to ensure proactive and ongoing compliance with applicable laws and regulations.
Inform line of business teams on compliance requirements, best practices, and emerging regulatory risks.
Identify potential compliance issues, escalate concerns as necessary, and collaborate with stakeholders on remediation efforts.
Assist in the development, review, and enhancement of compliance policies, procedures, and governance frameworks.
Collaborate with business units to identify and assess existing and emerging compliance risks.
Partner with business units, risk management, legal, and other internal teams to integrate compliance considerations into decision-making and operational processes.
Maintain accurate records of compliance activities, assist in the periodic creation of leadership reports as needed, and support regulatory examinations or audits.
Maintain a current knowledge of consumer protection laws, regulations, emerging risks, and how they impact Frost products, processes, systems, and internal controls
Support compliance training initiatives by developing and delivering guidance to employees on regulatory obligations and best practices.
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes.
What you'll need:
Bachelor's degree in Business Administration, Finance, Accounting, in a related field, or equivalent experience
3+ years of relevant experience in compliance
Demonstrated ability to interpret and assess risks and their potential impact to lines of business
Demonstrated ability to prioritize risks and create the appropriate action plan to mitigate risks effectively
Demonstrated knowledge of applicable laws and regulations
Basic understanding of how the Compliance department functions to support the Bank
Proven ability to collaborate and establish partnerships with non-technical stakeholders
Proven ability to interpret laws and regulations to disseminate information in non-technical terms
Additional Preferred Skills:
CRCM, CFIRS, or equivalent professional certification
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Training classes and leadership development
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.
Auto-ApplyWealth Management Specialist
San Antonio, TX job
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This EGP Trainee is a training program to develop and prepare candidates to further develop and service the FA Teams client base. The Trainee role allows EGP Specialist to become fully license and require the appropriate designations before taking on the full EGP Specialist role. This position operates in a marketing and sales development role by implementing and executing the Elite Growth Practice. Specific accountabilities for the role may vary depending on the teams practice. Performance is measured by the FA or FA team through specific goals, metrics, and behaviors related to the execution of the EGP model. Core Responsibilities: Develop and service client segments and the next generation and their next generations and beneficiaries. Gather additional assets from existing client base and deepen relationships by partnering with all Merrill partners to deliver a full breadth solutions. Coordinate technological support through the development of portfolio analysis, proposals and direct mail campaigns utilizing Salesforce and other tools and resources. Provide technical expertise in certain product areas (e.g. Corporate 401(k), Rule 144, Insurance, Wealth Management Workstation) Provide marketing and organizational support. Role is designed to allow employees to study and obtain all required registrations.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
The Elite Growth Practice (EGP) Wealth Management Specialist position may be filled at a Trainee, Specialist or Senior level depending on experience of the candidate and needs of the Financial Advisor Team. The Trainee is a non-exempt position for a hire lacking required security licenses and/or designation. This position allows the individual to become fully licensed and achieve the appropriate designations required for the position. If Series 7 and 66 (or 63 & 65) licenses and approved designation are not currently held, must be obtained within a specified timeframe to be eligible for Specialist position.
This Elite Growth Practice (EGP) Wealth Management Specialist is for performing a variety of specialized functions across a team of Financial Advisors, such as business management, business development, wealth planning, investment management, or relationship management. Key responsibilities include providing quality client service, and operations support and executing problems where extensive analysis and evaluation is required. Job expectations include having knowledge of the Merrill Wealth Management business and supporting team members as needed.
Responsibilities:
* Provides quality client service and effective operations support by resolving client issues and analyzing data to address risk issues and trends
* Escalates issues and provides resolution on complex inquiries, requests, and problems related to client concerns
* Documents client interactions and provides team members with time sensitive updates
* Attends client review meetings to capture notes, document in Salesforce, and tracks all actions/activities to ensure the highest level of client service is provided
* Provides advice and assists with training for team members
Skills:
* Account Management
* Business Acumen
* Customer Service Management
* Client Management
* Portfolio Management
* Referral Identification
* Referral Management
* Relationship Building
* Administrative Services
* Process Simplification
Required Qualifications:
* Either Series 7 and 66 licenses or Series 7, 63 and 65 licenses; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support. If Series 7, 63/65 or 66 or equivalent are not currently held, must be obtained within a specified timeframe to be eligible for Specialist position.
* SAFE ACT Registration; ADV-2B Required
* Obtain and/or maintain at least one firm approved designation
* Demonstrated expertise and impact in at least two of the following specialized functions: Wealth Planning, Investment Management, Business Development, Business Management and/or Relationship Management
* Possess and demonstrate strong communication skills
* Demonstrate an understanding of how to deliver a strong overall client experience
* Thorough knowledge and understanding of the suite of Wealth Management products and services
* Detail oriented with strong organizational skills and ability to manage multiple tasks and priorities at once
* Strong partnership and relationship management skills; ability to work across Elite Growth Program (EGP) functions and organizational lines/levels
* Ability to influence and demonstrate clear communication and collaboration with others to make sound decisions without direct authority
* Analytical skills with ability to identify trends, root cause and effects and implement improved processes to increase growth and mitigate risk
* Ability to identify client needs and concerns and articulate appropriate approach to align solutions to goals to support responsible growth
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
37.5
Merchant Specialist
Pasadena, TX job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The Merchant Specialist (MS) provides merchant client advisory and solutions that address their processing needs. The MS proactively identifies opportunities to grow net new business to the firm, provides high level advisory to deepen relationships with clients by working closely with Business Banking Relationship Managers and Merchant Solutions partners. This individual can provide a high level of advisory to clients and translate these opportunities into incremental business for the firm.
Candidates should possess a deep understanding of the client's payments ecosystem and the ability to consult them on ways to integrate and leverage our suite of solutions effectively. They will work across a matrixed coverage organization to deliver responsible growth and serve as the merchant point of contact for relationship management teams and leaders. This is a field-based role that requires travel to in-person meetings with clients, internal partners, and leaders within the firm.
The role also includes all sales administration functions, including developing and maintaining a strong pipeline, pre-call planning, client needs assessments, preparation and presentation of product proposals, price/cost analysis, submission of implementation documentation, ongoing client relationship management and contract renewals. This role requires prospecting for existing Business Banking clients with merchant services needs, and requires knowledge of both the proprietary Bank of America Merchant Services platform as well as the Fiserv Clover platform.
Responsibilities:
Leverage consultative sales process and knowledge of various industries (including but not limited to healthcare, retail, restaurant) to identify clients' needs
Recommend solutions that meet clients' needs with a focus on more complex opportunities and solutions
Achieve sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements
Build meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security
Identify opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients
Act as a champion for clients by connecting expertise across the company to help them achieve their goals
Establish relationships with associations, centers of influence, and vendor partners and adapts to an ever-changing payment processing environment
Independently identify sales opportunities from the bank's portfolio of clients
Skills:
Account Management
Business Development
Client Solutions Advisory
Portfolio Management
Relationship Building
Client Management
Portfolio Analysis
Prospecting
Referral Identification
Referral Management
Business Acumen
Consulting
Customer and Client Focus
Fiscal Responsibility
Pipeline Management
Required Qualifications:
2+ years of Payments industry experience
2+ years of direct sales experience
Expert knowledge of Digital Payments/Receivables, Merchant, or Treasury solutions
Proven experience cultivating and strengthening client and business partner relationships
Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals
Demonstrated effective communication skills, including written, oral and presentation skills
Effective planning, prioritization, and time management skills
Ability to quickly learn various product solutions
Strong analytical and organizational skills
Desired Qualifications:
Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients
Knowledge of Fiserv systems and products, including Clover
Knowledge of the Bank of America Merchant Services platform
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; Safe Act/Loan Originators and FINRA.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - CA - Newport Beach - 520 Newport Center Dr - Newport Beach 520 Ncd (CA6814), US - CA - Pasadena - 800 E COLORADO BLVD (CA9810), US - CA - Sacramento - 555 Capitol Mall - SACRAMENTO MAIN OFFICE (CA3117), US - NY - Melville - 300 BROADHOLLOW RD - BANK OF AMERICA (NY5529), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range$91,100.00 - $132,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Auto-ApplyFraud Analytics and Innovation Lead Analyst - Fraud Strategy
Plano, TX job
Jacksonville, Florida;Plano, Texas; Richmond, Virginia; Sun City West, Arizona; Boston, Massachusetts; Chandler, Arizona; Charlotte, North Carolina; Tampa, Florida; Chicago, Illinois; Newark, Delaware; Phoenix, Arizona; Chandler, Arizona **To proceed with your application, you must be at least 18 years of age.**
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**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Summary:**
This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.).
Are you a strategic, analytical thinker with a passion for fighting financial crime? Ready for the chance to drive real change in an organization? We are searching for a motivated fraud strategy analyst to help drive that transformation within our deposit client identity and onboarding space. The Deposit New Account Fraud Risk Strategies team is keenly focused on supporting product innovation and responsible growth while preventing, detecting and mitigation financial threats against our checking and savings products. This is a highly visible role that will focus on identifying trends and strategy opportunities related to fraudulent applications, subsequent transactional patterns and operational treatment efficiencies.
A successful candidate will be an individual contributor on a team of other analysts responsible for performing strategic analysis to improve portfolio risk, profitability, performance forecasting and operational performance for consumer and small business deposit products. This position requires a rigorous analytical focus on monitoring for shifts in fraud activity, transactional dynamics and effectively communicating trends and opportunities for improvement. Key functions involve developing application and transaction monitoring, identifying business trends based on economic and portfolio conditions and executing/monitoring strategic enhancements.
Sound technical knowledge of SAS / SQL, financial statements, business processes, and fraud subject matter expertise in the areas of KYC, KYB, Identity Theft, First Party Fraud and Synthetic Identities are keys to excelling in this role.
**Responsibilities:**
+ Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
+ Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
+ Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
+ Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights
+ Responsible for oversight of deposit product application fraud, trend identification and development of mitigation strategies to responsibly manage fraud risk.
+ Ensures effective governance and cadence on progress reviews, communication, stakeholder updates
+ Guarantees seamless hand off to operations team for new processes
+ Provide recommendations on mitigation efforts, ensuring monitors are in place, and will self-create initiatives as needed.
+ Collaborate with cross-functional teams to integrate fraud detection measures into existing systems and processes.
+ Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies.
+ Analyze data and conduct investigations to identify patterns, trends, and anomalies indicative of potential fraud.
+ Identifying new sources of data (internal or vendor-provided) that can enrich our existing detection processes, be added to our decision systems, and allow for new detection strategies to be developed. Will require close coordination with partners in Fraud Technology.
+ Ensuring proper risk controls are deployed, while adhering to best practices.
+ Provide oversight on defect reviews of 3rd party/scam loss cases to identify any gaps in Fraud strategy and/or procedural adjustments.
+ Providing fraud requirements, testing, and development of strategies for new project and endeavors
+ Design and monitor key fraud metrics and KPIs to evaluate the effectiveness of fraud prevention.
+ Monitor Strategy performance and Optimization of existing detection strategies to determine areas where rules can be adjusted to decline fewer false positives and improve the ROI and overall performance of our fraud strategies.
+ Identify process improvements and efficiencies via data analysis.
+ Partner with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals.
**Required Qualifications:**
+ 3+ years of experience in SQL and SAS querying /coding
+ 3+ years of experience in fraud prevention and strategic risk mitigation
+ Intermediate Excel, PowerPoint and/or Tableau experience
+ Demonstrate strong analytical skills
+ Strong organizational and written / oral communication skills
+ Self-starter capable of generating meaningful work and driving results
+ Ability to work in a fast paced, dynamic environment
+ Strong strategic thinking skills with a track record of breaking complex problems down and developing clear strategy / action plans
+ Proven track record of proactively identifying optimization opportunities for existing processes
+ Ability to develop and/or optimize mitigation strategies or manage large fraud programs/initiatives
+ Aptitude for working across functional lines and organizational levels to drive results
+ Ability to present, lead, support, and influence senior management and business stakeholders
**Desired Qualifications:**
+ BA/BS in Computer Science, Data Science, Statistics, or a related field
+ Business analysis / Consulting experience
+ Fraud subject matter expertise in these domains: KYC, KYB, Identity Theft, First Party Fraud and Synthetic Identities
+ 5+ years of SAS or SQL Coding experience
+ 5+ years of experience in fraud prevention and strategic risk mitigation
+ Background in Technology, Agile, Systems Integration Testing (SIT), or User Acceptance Testing (UAT)
+ Leadership and management skills, including development of teams and individuals
+ Experience with multiple banking products such as, Digital Money Movement (Zelle, ACH, Wires) Deposit (DDA, Checks), Cards (Credit and Debit)
**Skills:**
+ Analytical Thinking
+ Business Analytics
+ Data and Trend Analysis
+ Fraud Management
+ Problem Solving
+ Collaboration
+ Innovative Thinking
+ Monitoring, Surveillance, and Testing
+ Presentation Skills
+ Risk Management
+ Data Visualization
+ Interpret Relevant Laws, Rules, and Regulations
+ Issue Management
+ Oral Communications
+ Written Communications
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Director Private Bank
Cadence Bank job in Houston, TX
What The Role Is At Cadence Bank, the Private Bank is a division of the Corporate Bank. A Private Banker functions as a single point of contact for all aspects of a client's financial needs. The Private Bank targets wealthy individuals, family offices, entrepreneurs, highly compensated executives, professional service firms and non-profit organizations.
How You Will Make an Impact
* Responsible for managing, retaining and expanding existing relationships within your own portfolio and alongside senior Relationship Managers.
* Responsible for developing and implementing strategies for generating new client relationships.
* Apply knowledge of credit and banking to structure credit facilities that are mutually beneficial to our clients and the bank.
* Identify, recommend, and promote solutions that best serve our HNW client needs while ensuring the profitability of the portfolio.
* Analyze problems and propose creative solutions.
* Regularly call on clients, prospects, centers of influence and utilize knowledge of our product partners to find additional solutions such as Wealth and Investments.
* Represent the financial institution in public relations activities and community affairs.
Who You Are
* Excellent relationship and communication skills.
* Self-directed and sales oriented.
* Highly organized and possesses the ability to manage and prioritize workflow.
Education
* Bachelor's degree in Finance, Accounting, related field, or equivalent work experience.
* Formal credit training.
Experience
* A minimum of 5+ years experience in a financial institution as a commercial or private banking lender.
* Experience in business development, including marketing and acquisition of new clients.
* Knowledge of laws and regulations applicable to banking.
If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations.
Facilities Technician I
Cadence Bank job in Bryan, TX
Primary Purpose: (Summary of major reason this job exists) To insure our facilities are safe and in good condition for our employees and customers Principal Duties and Responsibilities: Assist in facility related building repairs in the Market. This will include the ability to control computerized control systems for HVAC, electrical work, plumbing repairs, and mechanical repairs.
Job Specifications: (Knowledge, skills, and abilities normally required for competent performance in the job)
* Knowledge of electrical work, plumbing, and HVAC required
* Regular and reliable attendance
* Works cooperatively with others
If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
Syndicated Fulfillment Manager
Plano, TX job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Global Credit Operations: Responsible for the fulfillment, servicing and protection of credit offerings for Business Banking, Global Wealth & Investment Management (GWIM), Commercial and Corporate clients as well as Leasing and Trade products.
This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.
Responsibilities:
Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner's mindset.
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Required Skills:
2 years + Syndicated/Commercial loan experience
Experience with Loan IQ
Experience with managing people or a process in a fast pace environment
Experience reading, interpreting, and analyzing complex legal documentation such as credit agreements, and amendments
Highly organized, proactive, and able to plan, prioritize and manage deliverables
Strong written and verbal communication skills; able to target messaging to different audiences
Desired Skills:
Experience with GFS
Adapts well to a quickly evolving environment
Proficient computer skills, including Windows, Excel, Word, and Outlook
Effective problem-solving skills
Shift:
1st shift (United States of America)
Hours Per Week:
40
Auto-ApplySenior Manual Ethical Hacker
Addison, TX job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
Manual Ethical Hacking is part of the Application Development Security Framework Program within Bank of America's Cyber Security Assurance Offensive Security group. The program provides services to assess the security resilience of the bank's applications to malicious hacking activity.
This senior technical role is responsible performing and leading ethical hacking assessments of the bank's technologies, applications, and cyber security controls while adapting testing methods to evolving and emerging threats. Key responsibilities include leading and performing research, understanding the bank's security policies, working with appropriate partners to complete assessments and simulations, identifying misconfigurations and vulnerabilities, and reporting on associated risk. These individuals partner closely with security partners, CIO clients and multiples lines of business. These individuals are expected to perform application security-oriented dynamic and static assessments across a multitude of technologies including web UI, web APIs, mobile and cloud, including associated source code.
Key Responsibilities in order of importance:
* Perform assigned analysis of internal and external threats on information systems and predict future threat behavior.
* Incorporate threat actors' tactics, techniques, and procedures into offensive security testing to identify high-value vulnerabilities/chained attacks.
* Developing Proof-of-concepts for exploitation.
* Perform assessments of the security, effectiveness, and practicality of multiple technology systems.
* Leverage innovative thinking to help solve problems or introduce new ideas to processes or products applicable to offensive security.
* Prepare and present detailed technical information for various media including documents, reports, and notifications.
* Provide clear and practical advice regarding managing risks.
* Learn and develop advanced technical and leadership skills, mentor Junior and Intermediate assessors in technical tradecraft and soft skills.
* Respond to security incidents and provide technical assistance to leadership across the Information Security organization.
Required Skills:
* Minimum of 5+ years of professional pentesting, application security or ethical hacking experience, preferably in a large, complex, enterprise environment
* Detailed technical knowledge in at least 5 of the following areas:
* security engineering
* application architecture
* authentication and security protocols
* application session management
* applied cryptography
* common communication protocols
* mobile frameworks
* single sign-on technologies
* exploit automation platforms
* Web APIs
* Cloud environments
* LLM security
* Able to manually identify and reproduce findings, discuss remediation concepts, develop PoCs for vulnerabilities, use scripting/coding techniques, proficiently execute common penetration testing tools, triage, and support incidents, and produce high value findings
* Experience performing manual web application assessments i.e., must be able to simulate a OWASP Top 10 vulnerabilities without the use of tools
* Experience performing manual code reviews for security relevant issues
* Experience working with DAST and SAST tools to identify vulnerabilities
* Knowledge of network and Web related protocols/technologies (e.g., UNIX/LINUX, TCP/IP, Cookies)
* Experience with vulnerability assessment tools and penetration testing techniques.
* Solid programming/debugging skills, development frameworks, CVE and CWE research/reproduction
* Threat Analysis, threat modelling and SBOM analysis
* Innovative thinking, threat actor simulation
* Technology Systems Assessment
* Technical Documentation
* Advisory
Desired:
* CEH, OSCP/OSCE/OSWE/GXPN/GPEN/GWAPT/GMOB/All Practitioner Certs [Port Swigger BSP Academy]/Cloud Cert(s)/ eWPT; eWPTX; eMAPT [INE Pentester Academy]
* Strong programming/scripting skills
This job will be open and accepting applications for a minimum of seven days from the date it was posted.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Mortgage Loan Originator
Cadence Bank job in Bryan, TX
What The Role Is: Under general supervision, the mortgage loan officer is responsible for originating new mortgage loan business for the bank by working with Realtors, Builders, past clients, and other referral partners. How You will Make an Impact: * Solicit business from potential and existing customers (outside and inside business location).
* Interviews loan applicants and processes loan applications for both purchase and refinance transactions.
* Counsel borrowers about various loan programs and help them to select the program that best fits their financial goals and needs.
* Assist the loan processor in gathering the necessary documents from the customer to prepare for underwriting.
* Works closely with the processor and underwriter to address any underwriting issues and get closed.
* Manages a large pipeline of loans including meeting closing deadlines, submitting loans to compliance, and making sure their pipeline meets the bank's requirements.
* Provides and maintains a professional, business-like atmosphere within the organization.
* Represents the financial institution in public relations activities and community affairs.
Who You Are:
* Thorough understanding of all loan programs and closing costs.
* Have a good understanding of FHA, VA and conventional underwriting guidelines for all loan investors.
* Must be able to meet strict time deadlines and work independently under pressure.
* Must be detailed oriented and able to follow set guidelines.
* Possess ability to sell oneself to potential customers and referral partners.
* Excellent written and verbal communication skills.
* Regular and reliable attendance
* Works cooperatively with others
This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration.
If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
#LI-RF1
Personal Banker II
Cadence Bank job in Houston, TX
What The Role Is As a Personal Banker you will provide best-in-class service by processing routine banking transactions while also developing deep customer relationships and a thoughtful understanding of their needs. Through relationship building, you will identify and offer the best and most appropriate personal business financial products and services along with educating your customers on alternative and convenient transaction channels. Personal Banker I/II team members will be cross-functional in a universal banking model to assist clients with a myriad of needs.
How You Will Make an Impact
* Support the transactional needs of the banking center and other lines of business, as well as identify opportunities to deepen customer relationships.
* Open and process moderate to complex and consumer and basic small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow.
* Enjoy working in a team environment with frequent interactions with fellow teammates and customers.
* Limited origination of simple consumer lending products such as personal loans and credit cards.
* Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.
* Meet or exceed individual sales/referrals and activity objectives - measured by an individual sales and referral scorecard.
* Cash handling and adherence to proper balancing procedures.
* Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
* Explore the customer's financial needs and recommend other bank services and refer customers within the branch when appropriate or to other departments when appropriate.
* Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
* Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.
Who You Are
* High school diploma required; college coursework preferred.
* Previous banking or demonstrated sales experience in business, retail or other industries.
* 1-year cash handling experience in a banking or retail environment preferred. (2+ years if level II)
* Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.
* Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
* This position does NOT require S.A.F.E. registration at the time of employment.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Cadence Bank
#LI-EW1
Loan Post Closing Specialist II - Mortgage
San Antonio, TX job
It's about interactions more than transactions.
Have others complimented you on your attention to detail and exceptional organizational skills? Are you known for your ability to adapt in everchanging fast paced environments? Are you ready to facilitate all the moving pieces to help deliver a top-quality experience? If so, being a Loan Post Closing Specialist II with Frost could be for you.
At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled financial services.
Who you are:
As a Loan Post Closing Specialist II - Mortgage,
you
are key support. You will be responsible for reviewing Real Estate Loans after funding. More than that, this role is about building relationships and doing so with integrity, caring, and excellence in mind.
What you'll do:
Perform system check back, including verifying information on the note and loan memorandum against the information input into the Empower system
Post collateral on the Mortgage loan system
Perform adjustments and maintenance to the Shaw loan system
Prep loan packages for imaging
Perform various corrections to Deeds of Trust with the county
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you'll need:
Minimum 1 year Real Estate loan documentation experience
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.
Auto-ApplyBranch Manager I
Cadence Bank job in Fayetteville, TX
What The Role Is As a Branch Manager, you will primarily be responsible for leading a customer-focused sales and service process with businesses and consumers to achieve assigned targets. In addition, you will engage in development and management of a team of branch teammates while working to achieve branch growth and productivity targets, along with customer experience goals while maintaining operational excellence. The Branch Manager will execute Cadence Bank branch leadership standards while modeling and providing accountability for needs-based relationship building activities with all branch teammates.
How You Will Make An Impact
* Build, develop and deepen customer relationships by following the Cadence Bank branch sales process and using needs-based questioning to identify deposit, credit and other financial product solutions to help customers achieve their financial goals.
* Coach and develop branch teammates' sales, service and operations skills.
* Meet or exceed individual business development and activity objectives - measured by team benchmarks and personal productivity metrics.
* Lead outbound prospecting strategies and activities to generate needs-based sales opportunities.
* Develop tactical action plans for the branch and individual associates to best achieve sales goals and deliver a differentiated customer experience.
* Manage and grow the deposit balance sheet of the branch office by acquiring new deposit customers or by expanding existing customers' deposit products and balances.
* Lead the consumer and commercial lending efforts for the branch while personally originating consumer and select commercial loans - including consumer real estate-secured products such as home equity loans and lines of credit. Also, provide oversight for the processing, fulfillment and portfolio management of all branch teammate originated loans.
* Participate in setting and executing business appointments with customers, prospects, centers of influence and community leaders.
* Supervisory responsibilities of 2 - 15 associates.
* Implement sales and promotional programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded.
* Manage the recruiting, selection, performance, development and termination of all branch teammates.
* Engage in community development activities to promote the Bank in the assigned market as well as CRA activities.
* Work closely with other Community Bank teammates and leadership in the market to engage with the local community to promote and grow the banks' presence.
* Coach, mentor and provide accountability to all branch teammates to deliver a differentiated and exceptional customer experience.
* Enjoy working in a team environment with constant collaboration and shared objectives.
* Responsible for making sound operational decisions to maintain compliance, risk management and operational standards.
* Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes - including the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations and laws.
Who You Are:
* High school diploma or GED required.
* Bachelor's degree, Associates degree or equivalent work experience preferred.
* 2 + years (3+ years for level III/IV) of demonstrated outside sales experience, focused in financial services, retail or business services preferred.
* 1+ year(s) (2+ years for level III/IV) management or leadership experience in a high-performance sales and service environment preferred with multiple direct reports.
* Proven track record of exceeding activity and goal expectations in a consultative sales environment.
* Demonstrated business development experience, preferably in financial services.
* Strong organizational skills with enhanced attention to detail and follow-through.
* Excellent written and verbal communication skills with the ability to solve complex problems and nurture client relationships even in contentious situations.
This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank
#LI-EW1
Credit Analyst I
Cadence Bank job in Austin, TX
Credit Analyst I (Start Date January 2026) Organizational Location: Houston, Atlanta, Dallas, Ft Worth, North Texas, Austin, Waco, Macon GA, Baton Rouge, Biloxi MS or Little Rock Primary Purpose: Primary duty is to analyze and underwrite credit decisions submitted by various lines of business within the bank. Performs basic research and financial/statistical analysis to determine and document the creditworthiness of such requests. Compiles analysis, borrower, industry and other information into documents for review and approval.
Principal Duties and Responsibilities:
* Obtains and analyzes pertinent financial and credit data to assist in determining the risk of the loan request(s).
* Completes financial and repayment analysis with a focus on cash flow, liquidity and leverage analysis.
* Assesses strengths and weaknesses of loan requests.
* Ensures the following standard operating procedures are met when preparing analysis, reports, and presentations for management review: accurate historical financial statements; prudently prepared projections; and represents a clear focus on the merits, risks, and mitigation accordingly.
* Thoroughly documents the credit request in the appropriate format.
* Conducts research to determine the quality, character, and soundness to include but is not limited to: the analysis of basic statistical data & financial statements, sensitivity analysis, industry analysis, management assessment, guarantor analysis, etc.
* Assist senior team members and commercial bankers to screen loan packages and collect materials. Will need to interact with other departments within the bank such as Treasury Mgmt, Wealth Mgmt, Trust, etc. May also interact with customers and accountants.
* Strives to minimize turnaround time while thoroughly documenting credit requests.
* Participate in training courses as requested.
* Performs other duties as required.
Job Specifications:
* 3.0 or higher GPA
* Minimum of 9 hours of accounting
* Strong technical and interpersonal skills
* Demonstrated leadership through extracurricular activities and internship/work experience
* Strong oral and written communication skills
* Knowledge of credit risk analysis and underwriting principles, methods, and practices.
* Basic proficiency using Microsoft Office applications to include Word and Excel, as well as other database application systems
Education:
* Bachelor's Degree in Finance, Accounting or related discipline required.
Cons Prod Strat Analyst III - Enterprise Transaction Services
Plano, TX job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.
Line of Business Description
The Data Strategy, Reporting & Analytics (DSRA) team provides solutions for several Consumer Operations functions within Enterprise Transaction Services (ETS). Our goal is to leverage the power of data to support business process owners in improving their processes, better understanding their processes, as well as automating their processes. We leverage a variety of technical tools, such as Alteryx, Tableau, SQL, Python, and others, to provide ‘data driven' insights and analytics to help process owners and leaders better manage their processes.
A successful candidate will have a data-driven mindset, strong attention to detail, a variety of analytical and technical skills. Associates on this team routinely solve a variety of business problems and are encouraged to think strategically and independently to seize opportunities to leverage data to improve business capabilities. The ideal candidate will be able to synthesize both technical and business expertise to develop data products, such as derived tables, Alteryx workflows, or Tableau reports, that enable business leaders to accomplish business objectives more effectively and to streamline
The Data Strategy, Reporting & Analytics team relies on a variety of systems / platforms to gather, improve, and leverage the data necessary to build our end-products. The candidate is expected to be familiar with various database technologies, including Hadoop, SQL, and Oracle, and a variety of ETL tools, such as Alteryx, SQL, and Python.
Schedule: Monday through Friday 8:00am to 5:00pm
Responsibilities:
Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
Leads coordination of the production of product performance reports and updates for senior management
Interface with business leaders and translate business requirements into technical specifications.
Analyze disparate data sources, including relational structures, dimensional data models and cubes.
Develop and maintain database objects and ETL to support data preparation for BI reports, dashboards, scorecards, and Self-Serve analytic capabilities.
Drive consolidation and improvement within existing reporting solutions to provide more effective data-driven solutions.
Required Qualifications:
Minimum of 5+ years strategic analysis preferred
Ability to manage varied set of priorities, both planned and ad-hoc, and adapt within a dynamic and fast-paced environment. High level of multi-tasking with focus and oversight on requests across the team
Innovative mindset with the ability to challenge the status quo
Talent for combining business acumen with analytical skills, interpret large amounts of data, synthesize multiple analysis into a coherent message, and translate into actionable insights.
Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines
Knowledge about various architectures and protocols, non-relational repositories, data virtualization, cloud enablement, etc.
Expertise in at least
two
of the following:
SQL
Alteryx
VBA/Excel
Python
Tableau
Skills:
Business Analytics
Business Intelligence
Data Quality Management
Fraud Management
Monitoring, Surveillance, and Testing
Collaboration
Data Visualization
Oral Communications
Problem Solving
Written Communications
Analytical Thinking
Critical Thinking
Data and Trend Analysis
Innovative Thinking
Research
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Auto-ApplyBusiness Support Manager II - Global AML Ops Strategic Content Manager
Fort Worth, TX job
About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.
Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.
The Business Support Manager II on the AML Strategy & Enablement team will design and deliver compelling, data-driven presentation materials that articulate the strategic vision, performance, and regulatory posture of our Anti-Money Laundering (AML) program.
Responsibilities:
* Transform complex data and compliance narratives into clear, persuasive stories for senior executive management and regulatory audiences
* Act as a trusted partner for AML
* Craft messaging frameworks for key organizational priorities, ensures consistency and professionalism in all content
* Leads efforts to simplify complex concepts for diverse audiences
Required Qualifications:
* 5+ years in financial services, compliance, or risk management with a focus on executive communications or strategic reporting
* Proven ability to design and structure executive presentations that tell a clear, compelling story; experience building frameworks and templates for strategic decks
* Advanced expertise in PowerPoint and visual storytelling techniques, including layout, design principles, and data visualization
* Advanced proficiency in data visualization tools (e.g., Tableau and Power BI)
* Strong understanding of AML concepts, regulatory frameworks, and risk management principles; ability to stay current on AML regulatory developments and industry best practices
* Ability to translate analytics and business insights into narratives that resonate with senior leadership
* Strong strategic thinking, problem-solving, and adaptability to shifting priorities and regulatory changes
* Exceptional written and verbal communication skills with a focus on persuasive storytelling; ability to manage sensitive information with discretion
* Excellent organizational and time management skills; self-starter with high energy and attention to detail, able to work with minimal supervision
Desired Qualifications:
* Bachelor's degree in communications, Business, Finance, Data Analytics, or related field
* Experience in executive communications, strategic messaging, or content development for leadership forums
* Familiarity with visual design best practices and tools beyond PowerPoint
* Experience with OCC, Federal Reserve, and other regulatory expectations
* Ability to coach stakeholders on effective storytelling and presentation delivery
* Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational levels
* Expertise in executive reporting or board-level communications
Shift:
1st shift (United States of America)
Hours Per Week:
40
Investment Consultant II - Merrill Premium
Fort Worth, TX job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing prospects and self-directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. Key responsibilities include applying knowledge of investments, products, financial markets, policies, procedures, and processes to the client's investment needs. Job expectations include owning the management, research, and communication process of resolving client issues and achieving high client satisfaction and relationship deepening through a disciplined and responsible approach. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
The registered Investment Consultant II demonstrates knowledge of investments and financial markets and assists clients with their servicing and trading needs through inbound and outbound phone interactions. The Investment Consultant II will own the management, research, and communication of resolution to client issues while demonstrating expert knowledge of policies, procedures and processes. The role is responsible for achievement of high client satisfaction and relationship deepening through a disciplined and responsible approach.
Responsibilities:
Provides prospects and self-directed investors with financial guidance and assistance based on their needs to deepen existing relationships
Educates potential and existing clients about investment products, services, and trading strategies offered by the bank
Delivers on performance goals by uncovering additional client needs, deepening existing relationships, and referring clients to business counterparts
Deliver exceptional service to clients by answering general account inquiries
Accurately execute and confirm trade orders as well as a variety of securities transactions initiated by self-directed clients
Assist clients with brokerage consumer website usage and navigation
Educate potential and existing clients about investment products, services and trading strategies
Research and resolve client requests
Maintain current knowledge of Merrill products, policies, and services while keeping abreast of financial markets and regulations
Required Qualifications:
- Series 7, and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days)
- Demonstrated passion and interest in financial markets
- Excellent customer service skills with the ability to actively listen to clients and demonstrate empathy
- Strong analytical and organizational skills
- Detail oriented, with good follow-up skills
- Strong interpersonal skills
- Ability to multi-task in a dynamic environment
- Requires basic knowledge of the organization, products and/or services
- Requires knowledge of financial markets and trading strategies
- Excellent verbal and written communication skills
- Proven ability to meet and exceed productivity and performance goals
- Must be technologically savvy and able to quickly learn new systems
- Ability to adapt and seek solutions for customers in a fast-paced environment
- Must be flexible to work assigned shift within center hours of operation
- Strong desire for point of call resolution
- Focus on client satisfaction
Desired Qualifications:
- Call center experience is preferred but not required
- Previous Brokerage experience is a plus
- 1+ years of financial industry experience
Skills:
Account Management
Advisory
Client Experience Branding
Customer and Client Focus
Oral Communications
Active Listening
Attention to Detail
Client Solutions Advisory
Issue Management
Pipeline Management
Causation Analysis
Client Management
Policies, Procedures, and Guidelines
Risk Management
Trading
Shift:
1st shift (United States of America)
Hours Per Week:
40
Auto-ApplyOperations Engineering Support Specialist
Plano, TX job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.
Overview:
Engineering Ops L1 Support Specialist provides first-level support for test environments used in integrated testing of applications. This role ensures smooth operation of test environments, monitors stability and escalates issues to higher-level support when necessary.
Responsibilities:
Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents
Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed
Performs environment routing and cycling, implements splash pages, and conducts user ID administration access provisioning/deprovisioning (additions, modifications, deletions) for applications
Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings
Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes
Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly
Keeps operational procedures updated and provides data that adheres to documentation requirements and audits
Environment Monitoring & Maintenance
Perform routine health checks and basic troubleshooting
Critical/High priority defect handling
Act as the first point of contact for environment-related issues
Log, categorize, and resolve critical/High-priority defects
Escalate complex issues to next level of supports and SMEs
Document and Reporting
Maintain accurate records of defects, resolutions and possible postmortem
Provide daily/weekly status updates on environment health
Define and stand-up new service capability
Define the services and capabilities
Document marketing points for the services with values
Collaboration
Collaborate with cross-functional and multi-location teams to resolve complex issues.
Required Skills:
2-5+ years of relevant work experience in IT support, QA support or environment management
Application Development or Support Experience
Strong analytical, triage and issue resolution skills
Excellent communication and teamwork abilities.
Customer-service mindset
Ability to work in cross functional and multi-location teams.
Experience/Ability with working in complex, highly integrated, fast paced and high-volume environment
Ability coordinates multiple troubleshooting calls
Ability to generate daily useful Metrics and email reporting
Ability to learn and adapt quickly with application and technology changes
May be required to work in shifts
Experience with the following technical skills:
Excel, Jira, PowerPoint, Kanban
SDLC methodologies
Linux/Unix Commands and Shell Scripting
RDBMS and SQL experience in MS SQL Server
Desired Skills:
Financial Industry Experience
Strong understanding of SDLC concepts
Familiarity with automation scripts using PowerShell
Ideal Candidate Profile:
A proactive, detail-oriented professional with strong technical acumen and the ability to work effectively in complex, high-volume environments. The candidate should demonstrate adaptability, collaboration, and a commitment to continuous learning.
Skills:
Adaptability
Analytical Thinking
Influence
Production Support
Risk Management
Automation
Collaboration
Result Orientation
Solution Delivery Process
Solution Design
Business Acumen
DevOps Practices
Innovative Thinking
Project Management
Stakeholder Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$80,700.00 - $128,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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