Caesars Entertainment jobs in Kansas City, MO - 108 jobs
Supervisor, Dual Rate, Table Games
Caesars Entertainment Corporation 3.8
Caesars Entertainment Corporation job in Kansas City, MO
$26.00 hr when supervising Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets.
ESSENTIAL JOB FUNCTIONS:
* Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel.
* Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their s, and Company policy and procedures.
* Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance.
* Participate and provide recommendations in the hiring, performance evaluation, and termination processes.
* Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff.
* Prepares and coordinates the periodical performance review of assigned personnel.
* Alerts Casino Manager to potential safety problems.
* Maintains key security.
* Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area.
* Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate.
* Changes cards/dice. Opens and closes games.
* Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
* Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager.
* Ensures dealers are delivering the highest quality of guest service.
* Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests.
* Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary.
* Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees.
* Rates all guests. Promotes and creates Total Reward cards for new and existing patrons.
* Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
* Accurately maintains table game inventories and player win/losses.
* Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift.
* Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements.
* Attends all mandatory meetings required by the company/department.
* Understands and enforces all company policies and procedures.
* Independently addresses other issues and concerns that arise.
* May need to function as a table games dealer as needed
QUALIFICATIONS:
High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment.
DIRECTLY SUPERVISES:
* Tables Games Dealer
Acknowledgment
By signing below I agree and acknowledge that I understand that I am responsible for meeting the job descriptions expectations described above.
____________________________________________________________________________
$26 hourly Auto-Apply 30d ago
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Houseman, Hotel (Full Time - 7pm-2:30am)
Caesars Entertainment 3.8
Caesars Entertainment job in Kansas City, MO
Essential Job Functions::
Performing duties with the use of cleaning chemicals and equipment including carpet/floor care; maintaining the cleanliness of the guest room floors and storage closets as needed; picking up linen and garbage from housekeeping carts throughout the day; removing dirty linen from vacant rooms at a minimum of 10 rooms per Room Attendant per day; performing special projects assigned by supervisors; following safety and security procedures.
Knowledge, Skills & Education Preferred:
Must be able to speak English and communicate via a radio. Previous housekeeping experience preferred, but will train excellent applicants.
Qualifications:
Physical Requirements:
Physically mobile with reasonable accommodations.
Able to lift and carry upwards of 5-15 pounds.
Able to bend, reach, kneel, twist and grip items while working at assigned area.
Must be able to stand for 8 hours at a time.
Respond to visual and aural cues.
Read, write, speak, and understand English.
Able to work flexible shifts.
Operate in mentally and physically stressful situations.
Must be able to manage several tasks.
Ability to interact effectively with co-workers.
Must have a pleasant service voice.
$19k-26k yearly est. Auto-Apply 2h ago
Slot Supv
Boyd Gaming 3.9
Kansas City, MO job
What would I be doing? Located just East of downtown Kansas City, Ameristar Casino Hotel Kansas City is a Midwestern entertainment hub that offers something for everyone. Ameristar Kansas City has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel and much more. Ameristar Kansas City also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. Ameristar Kansas City is seeking a Slot Supervisor. The successful candidate will provide friendly, courteous and efficient guest service and ensure a prompt response to all guests' needs. You will also provide cashiering, slot machine services, transaction verification, assistance and oversight to Slot Service Specialists. Responsibilities Responsibilities
Adhere to all department and property policies, procedures, and internal controls
Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.
Coach, monitor, and develop team members for improved performance
Issuing timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goals
Through teamwork with other Slot Supervisors and the Slot Service Specialists, ensure great guest service and prompt response to guests' needs at all times
Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
Verify, process, and authorize jackpot payouts
Support and assist Slot Service Specialists and other Slot Supervisors on the Casino Floor
General monitoring of job performance of Slot Service Specialists
Consistently monitor and manage the departments' labor and payroll standards.
Assist Guests with general questions concerning the Casino
Respond to change lights on slot machines and assist customers needing change or other assistance
Other various duties as assigned by the Casino Operations Assistant Shift Manager
What are we looking for?
Required Knowledge and Skills
Excellent communication and guest service skills for both internal and external guests.
Ability to count money and make change.
Basic computer, math, reading, and writing skills.
Supervisory skills, preferred but not required.
General knowledge of Microsoft Word, Excel, and Outlook is a plus.
Required Behaviors
Always conduct oneself in a manner that reflects a positive and professional image
Ability to establish rapport with other team members throughout the casino
Maintain a positive attitude at all times
Be able to work in a fast paced 24/7 environment.
Must be available to work some nights, weekends and holidays.
Required Education and Work Experience
High school diploma or equivalent
One-year slot experience or prior slot experience
What would it be like to work at this property?
At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.
Ameristar Casino Kansas City is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Ameristar Kansas City
3200 North Ameristar Drive
Kansas City, MO 64161
What would it be like to be a Boyd Gaming Team Member?
Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
$46k-68k yearly est. Auto-Apply 60d+ ago
Surveillance Agent
Boyd Gaming 3.9
Kansas City, MO job
What would I be doing? Located just east of downtown Kansas City, Ameristar Casino Hotel Kansas City is a Midwestern entertainment hub that offers something for everyone. Ameristar Kansas City has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. Ameristar-Kansas City is seeking a Surveillance Agent to join the team. The successful candidate will protect the assets of the company and assist in providing safety to our guests and team members in a 24/7 casino environment.
WE OFFER
Health Benefits
401(K)
Paid Time Off
Employee Dining Room
Discounts at Restaurants on Casino property
Responsibilities
Follow department and property policies and procedures.
Operates and maintains electronic surveillance equipment.
Observes and reports any and all gaming violations and/or thefts on property.
Conducts surveillance of areas, guests, and team members to safeguard the assets of the company.
Conducts investigations as directed by the manager of surveillance.
What are we looking for?
Required Knowledge and Skills
Must have excellent telecommunications and report writing skills.
Excellent time management skills.
Able to accurately type reports, use keypads, keyboards and mouse for long periods of time and operate mechanical controls.
Able to view monitors for extended periods of time and be able to discern color.
Able to react quickly and accurately under demanding high stress conditions.
Required Behaviors
Ability to work in a fast paced 24/7 Casino environment.
High level attention to detail.
Ability to be autonomous and very low profile.
Must be self-motivated, highly analytical, able to learn and retain data, recall issues, situations, names and faces.
Needs be comfortable in confined quarters for long periods of time.
Ability to work in a temperature controlled environment.
Required Education and Work Experience
High school diploma or equivalent.
Basic computer knowledge of Microsoft office programs, Word, Excel, and Outlook.
Some Casino experience is preferred such as table games, slots, finance/cashier, or casino security but not required.
Prior Surveillance experience is preferred but not required.
Qualifications
Must be at least 18 years of age.
Must be able to obtain a gaming license per the Missouri Gaming Commission requirements.
May be required to work weekends and holidays
What would it be like to work at this property?
At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.
Ameristar Casino Kansas City is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Ameristar Kansas City
3200 North Ameristar Drive
Kansas City, MO 64161
What would it be like to be a Boyd Gaming Team Member?
Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
$24k-35k yearly est. Auto-Apply 60d+ ago
Preventative Maintenance Tech
Boyd Gaming 3.9
Kansas City, MO job
What would I be doing?
Located just east of downtown Kansas City, Ameristar Casino and Hotel is a Midwestern entertainment hub that offers something for everyone. Ameristar Casino has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment floor. Ameristar is seeking a Preventative Maintenance Tech. A successful candidate will provide basic functions related to maintaining slot machines to make sure they are operating properly and available to guests for play. Ensures the department is in compliance with company policies and procedures and that guests receive extraordinary service. Ensures the department is in compliance with MGC regulations at all times.
Responsibilities
Role models appropriate internal and external guest service at all times.
Observes EGD play, recognizes, and promotes guest development.
Responsible for preventative maintenance on slot machines; including basic repair, maintenance.cleaning, inspecting card readers, replacing buttons and printers, inspecting signage, and general operating condition of the slot machines
May dual rate as a Slot Service Specialist
Responsible for safeguarding company assets at all times
Keeps Casino Ops Tech Manager and department leadership informed of any problems during shift
Adhere to the core value requirements
Adhere to department and property policies and procedures
Job Tasks must be finished in a timely manner according to department standards
This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty
What are we looking for?
Required Knowledge and Skills
Must have general knowledge of how to conduct preventative maintenance on slot machines; cleaning, inspecting card readers, replacing buttons and printers, inspecting signage
Must also have general knowledge of required options on all slot machines
Excellent guest service skills
Ability to work with little direct supervision
Good verbal and written communication skills
Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity
Required Behaviors
Be able to work in a fast-paced environment.
Always conduct oneself in a manner that reflects a positive and professional image
Ability to establish rapport with other team members throughout the casino
Maintain a positive attitude at all times
Required Education and Work Experience
High school diploma or equivalent preferred
Electronics experience required
3-5 years of related experience and/or training; or equivalent combination of education and experience
What would it be like to work at this property?
At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.
Ameristar Casino Kansas City is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Ameristar Kansas City
3200 North Ameristar Drive
Kansas City, MO 64161
What would it be like to be a Boyd Gaming Team Member?
Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
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$29k-36k yearly est. Auto-Apply 60d+ ago
Engineer IV
Boyd Gaming 3.9
Kansas City, MO job
What would it be like to work at this property?
At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.
Ameristar Casino Kansas City is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Ameristar Kansas City
3200 North Ameristar Drive
Kansas City, MO 64161
What would it be like to be a Boyd Gaming Team Member?
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
$48k-67k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
Ameristar Casino Hotel Kansas City 4.6
Kansas City, KS job
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Operate hotel reservation system (LMS) and access computerized Casino Management
(CMS) tracking system with the use of the Revenue Management System (ARMS) to
make reservations for customers. Work with Marketing on special event reservations.
Greet hotel guests and perform check-in and check-out procedures
• Greet hotel guests.
• Communicate with Executive Hosts regarding hotel stays.
• Assist Marketing Dept. and Player Dept. in making reservations for special events,
gaming tournaments and parties.
• Assist Food & Beverage Dept. with reservations for food outlets.
• Access LMS, RMS, and CMS systems and be able to make informed decisions
regarding comped, discounted and full rate rooms for hotel guests.
• Possess knowledge of rates, room types, room availability, hotel policies and
procedures.
• Answer any questions guests may have regarding hotel, casino and community.
• Other duties as assigned by management.
Qualifications
• Must have ability to add, subtract, and audit accounts.
• Must be able to handle money accurately and follow established procedures.
• Able to operate the LMS, CMS, and RMS computer systems and read computer
screens.
• Type accurately on a computer keyboard.
• Possess knowledge of credit card transactions using electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as
required by local gaming regulations.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$25k-29k yearly est. 21d ago
Floor Supervisor Casino
Boyd Gaming 3.9
Kansas City, MO job
What would I be doing?
Located just east of downtown Kansas City, Ameristar Casino Hotel Kansas City is a Midwestern entertainment hub that offers something for everyone. Ameristar has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel, and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. Ameristar is seeking a Table Games Supervisor. The successful candidate will be responsible for supervising dealers and games.
Responsibilities
RESPONSIBILITIES
Adhere to guest service standards.
Knowledge in all aspects of the game supervised.
Ensure utilization reports are accurately completed at designated time.
Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and Internal controls.
Ensure proper inventory of cheques on table games to enable payouts to be made quickly and accurately.
Train and mentor all team members to ensure standards are met.
Complete Player play evaluation sheet at a win or loss of $2,500.00.
Communicate all information regarding section to incoming Floor Supervisor.
Maintenance of equipment within section.
Ensure the integrity of games in assigned section.
Job Tasks must be finished in a timely manner according to department standards.
What are we looking for?
REQUIREMENTS
Excellent verbal and written communication skills.
Excellent team member and customer relations skills.
Ability to work any shift or hours.
Able to work in a fast paced work environment.
Experience as a Table Games Dealer.
What would it be like to work at this property?
At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.
Ameristar Casino Kansas City is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Ameristar Kansas City
3200 North Ameristar Drive
Kansas City, MO 64161
What would it be like to be a Boyd Gaming Team Member?
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
$26k-31k yearly est. Auto-Apply 60d+ ago
Valet Attendant-Part Time (Weekends/Evenings)
Caesars Entertainment 3.8
Caesars Entertainment job in Kansas City, KS
JOB SUMMARY: Park and retrieve guests vehicles while providing good customer service.
ESSENTIAL JOB FUNCTIONS:
Greet each guest as they arrive with enthusiasm and a smile.
Make sure you open doors for all guests, men and women.
Safely park the vehicle in the designated Valet parking spot/ or directed by Management Team, make sure the windows are rolled up, keys are in hand and lock the doors.
Prior to parking vehicle, quickly check it for damage, dents, scratches, broken glass, and document the damage seen on the vehicle ticket.
Give keys to Key Attendant.
Attendants will be responsible for ticketing on the drive.
Assist with transport baggage of arriving/departing guests if necessary.
Retrieve vehicles in a safe and timely manner, opening the doors for guests and thanking them for coming to Harrah's.
Make sure each guest receives a claim ticket and a ticket must be collected upon retrieval of vehicle.
Handle customer interaction, complaints and challenging situations while maintaining a positive and upbeat attitude.
Creates a positive and “luck building” environment for guests and other employees.
Qualifications
High School Diploma or equivalent required.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must be 18 years of age.
Must pass background check, driving background check and drug test.
Must be able to work any day of the week and any shift, including holidays and weekends.
Must present a well-groomed appearance.
Minimum six months to a year cash handling experience strongly preferred within high volume industries.
Must have excellent customer service/communication skills.
Knowledgeable in data entry, read and interpret output from a computer
WORK ENVIRONMENT REQUIREMENTS:
Must be able to work independently along with a team mentality.
Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
Must be able to stand for prolonged periods of time or entire shift.
Must be able to work at a fast pace and in stressful situations.
Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
Must be able to read, write, speak and understand English.
Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$17k-25k yearly est. Auto-Apply 3d ago
Bar Helper, Brew Brothers-Full Time (weekends/evenings)
Caesars Entertainment Corporation 3.8
Caesars Entertainment Corporation job in Kansas City, MO
Join the Brew Brothers team as a Bar Porter and be the behind-the-scenes hero who keeps the good times flowing! We're looking for a reliable, energetic team player who thrives in a fast-paced, high-volume casino environment. In this role, you'll ensure our bar areas stay clean, organized, and fully stocked so our bartenders can focus on crafting great drinks and delivering exceptional guest experiences.
From restocking ice and garnishes to assisting with bar setup and breakdown, you'll play a key part in maintaining smooth operations. You'll also help with inventory, uphold health and safety standards, and occasionally assist with basic drink prep under supervision. If you're ready to roll up your sleeves, work hard, and have fun in a lively atmosphere, this is the job for you!
$23k-33k yearly est. Auto-Apply 6d ago
Server Assistant
Ameristar Casino Hotel Kansas City 4.6
Kansas City, KS job
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Complete knowledge of all food and beverage menu items and daily specials.
Understands and meets sequence of service requirements for the Back
Waiter/Food Specialist position as well as all requirements for the rest of the
serving Team.
Along with the Front Waiter, provide initial greeting to the guests.
Greet the guest if the Front Server is occupied.
Proved water service to the table and maintains water and other beverages
throughout the meal.
Responsible for bread service to the table.
Demonstrate outstanding service skills.
Memorize scripted presentation for the bread service.
Knowledge of all menu items including all ingredients in every food item and
cooking methods.
Able to accurately answer all guest questions.
Responsible for removing dirty ware throughout the meal and replacing with clean
ware as needed
Prepare the table for the delivery of the next course.
Responsible for maintaining a clean table during the course of the meal, i.e. remove
crumbs from the table during the course.
Provide coffee service to the table as required.
Thank guests as they depart per scripted requirements.
Responsible for clearing and resetting of tables and maintenance of floor
throughout assigned station.
Any other duties as assigned by management.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$18k-23k yearly est. 17d ago
Marketing Rep, Caesars Rewards-Full Time or Part Time (Evenings)
Caesars Entertainment 3.8
Caesars Entertainment job in Kansas City, KS
Job Description
:
Provide direction and guidance to Total Reward staff to ensure superior and timely service.
Interact with guests throughout the casino to increase awareness and utilization of Harrah's Total Rewards program and benefits.
Provide service and technical training to Total Rewards staff.
Monitor and adjust schedules to ensure appropriate staffing level/coverage is maintained.
Issues new and replacement Total Rewards Cards to guests.
Assists guest with all data integrity account issues; to include combined accounts, out of sync mail files, suspended accounts, pin creation, changes and resets, returned mail, and research all account discrepancies and inquiries regarding tracked play and coupons.
Prohibited from adding points to players accounts.
Performs all routine opening/closing responsibilities.
Manages customer lines and sign messages.
Resolves guest/host conflict.
Facilitates communication between the Total Rewards department and other departments.
Authorizes Total Rewards comps in excess of $500.
Ensure compliance with internal regulations and Missouri Gaming Commission regulations
Qualifications
Knowledge, Skills & Education Preferred:
High School Diploma. Excellent communication and organizational skills. Must be able to type 30 - 35 word per minute. Previous computer skills preferred. Must enjoy working with the public. Displayed leadership ability. Previous experience working in a customer service position.
Physical Requirements:
This position may require long periods of sitting, standing. Must be able to lift up to 40 pounds on an occasional basis, reach above head occasionally, bend below knee level occasionally, and rotate torso periodically. Must be able to read, write, and understand basic English.
Licensing and Certification Required:
Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrah's North Kansas City.
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$32k-51k yearly est. Auto-Apply 5d ago
Hotel Manager
Ameristar Casino Hotel Kansas City 4.6
Kansas City, KS job
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Responsible for overseeing hotel occupancy and promoting the efficient operation of
front desk, bell desk, valet, transportation, housekeeping and casino porters ensuring
appropriate service to hotel guests.
• Manage hotel and related departments to ensure maximum occupancy, efficiency
and revenue.
• Hire, supervise, train, evaluate work performance, and administer discipline for
team members.
• Maintain knowledge of industry practices, hotel markets, and statistical data.
• Possess knowledge of room rates, types, and availability.
• Responsible for property public area cleanliness and sanitation.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with established company policies and procedures.
• Develop operating budgets and meet established goals.
• Other duties as assigned by management.
Qualifications
• Thorough understanding of hotel computer system.
• Minimum 3 years supervisory experience and 5 years hotel experience.
• Bachelor's degree in hospitality or management preferred.
• Gaming and hospitality experience preferred.
• Ability to operate LMS, CMS, Stratton Warren, Control Tex and Microsoft Office
applications.
• Knowledge of hotel key system.
• Ability to communicate in English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as
required by local gaming regulations.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$42k-62k yearly est. 27d ago
Cage Cashier
Ameristar Casino Hotel Kansas City 4.6
Kansas City, KS job
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Executes guest monetary transactions in an assigned window bank. Maintain an
accurate balance count of company assets while providing excellent customer service.
• Maintain accurate handling of guest and company funds by processing all
transactions and documentation in accordance with gaming regulations, company
policies and procedures.
• Exchange gaming chips and tickets, cash checks, and process markers and fills.
• Maintain bank balance and safeguard casino cage assets during assigned shift.
• Assist customers will filling credit applications and maintain all customer credit
files.
• Issue window markers and safety deposit boxes to guests.
• Enter markers, fill and credit slips into computer.
• Assist guests with inquiries and advise on current promotions.
• Maintain professional appearance and work stations fully stocked.
• Performance of duties requires standing for majority of shift.
• Other duties as assigned by management.
Qualifications
• Must be 21 years of age.
• Previous money handling/cashiering preferred.
• Basic Math skills with knowledge of currency.
• Ability to operate calculators, computers, and money counters for cash and coin.
• Must be able to bend, push, lift, and carry up to 26 pounds in weight.
• Strong communication skills with the ability to read and speak English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as
required by local gaming regulations.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$23k-30k yearly est. 6d ago
Dealer School
Ameristar Casino Hotel Kansas City 4.6
Kansas City, KS job
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
• Qualified candidates will be able to attend a free two-week class session.
• Candidates are expected to attend dealer training school classes Monday through Friday and each class is 4-hours long. Afternoon and evening classes are available.
• These classes are non-paid.
Qualifications
• Must be at least 21 years of age.
• No experience is necessary.
• Must be able to pass a timed, basic math test.
• Must be able to obtain and maintain a Missouri Gaming License.
• Must be able to stand for extended periods of time and able to grasp, reach and
bend.
• Must be able to quickly and accurately perform basic mathematical functions and
calculate payouts mentally.
• Must be able to obtain/maintain any necessary certifications and/or licenses.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$24k-28k yearly est. 15d ago
Food Server
Ameristar Casino Hotel Kansas City 4.6
Kansas City, KS job
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Greet and communicate with guests in a friendly, courteous manner.
Receive and process food and beverage orders from guests utilizing a
computerized guest check system.
Retrieves prepared orders from kitchen area and delivers to guests.
Carry and balance trays and/or push cart of food and beverages through
kitchen and dining room (approximately 20 to 30 pounds).
Maintain cleanliness of all areas of the dining room.
Present check to guest. Collects payment and/or deliver to cashier.
Qualifications
Six (6) months of food and beverage service experience preferred.
Must be able to stand and walk for majority of shift.
Must be able to lift and carry trays weighing approximately 40 pounds. Must
be able to communicate in English.
Utilize computer system for placing food and beverage orders and
processing payments.
Must have excellent customer service and communication skills.
Must be able to obtain/maintain any necessary licenses and/or
certifications
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$17k-22k yearly est. 5d ago
Hotel Supervisor
Ameristar Casino Hotel Kansas City 4.6
Kansas City, KS job
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
• Supervise, train, evaluate work performance, and administer counseling for
staff members.
• Prepare the weekly work schedule and maintain time and attendance records.
• Respond quickly and accurately to guest inquiries regarding hotel procedures and
property information.
• Resolve customer complaints or disputes.
• Able to perform duties of a Hotel Clerk as needed.
• Possess knowledge of room rates, types, availability, hotel policies, and procedures.
• Utilize computer system for various front desk and office procedures.
• Maintain strict accountability of guest coupon books.
• Ensure departmental adherence to applicable company and regulatory policies.
• Other related projects and/or duties as assigned by management
Qualifications
• Three (3) years of experience as a front desk clerk. Supervisory experience
preferred.
• Able to use the company's software systems for hotel management, etc.
• Must have excellent customer service, communication, and interpersonal skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses as
required by local gaming regulations.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$29k-38k yearly est. 5d ago
Security, Special Events-Voodoo Lounge (Flexible Schedule)
Caesars Entertainment 3.8
Caesars Entertainment job in Kansas City, MO
In this role you will provide security support for special event nights in our VooDoo Night Club. Schedule varies and pay is $20hr.
This position is responsible for providing service to Harrah's Voodoo guests by ensuring a safe and fun environment.
Greets guests quickly and courteously using Total Service skills.
Checks to make sure patron identification meets necessary age requirements for entry into Voodoo.
Maintains communication with Supervisor or Manager regarding occupancy levels.
Patrols Voodoo to preserve order among patrons and protect property.
May circulate among patrons to prevent improper dancing or similar activities, and to detect persons annoying other patrons or damaging furnishings of establishment.
Warns patrons of infractions and contacts Security Dispatch if they become unruly.
Must wand all patrons and inspect bags upon guests entering the VooDoo Lounge.
May be required to perform Security Officer responsibilities in addition to above listed items.
Identify intoxicated guest and have them removed
Observe servers and bartenders for over serving of alcohol.
Applies First Aid as deemed appropriate to employees and guests and provides immediate, lifesaving, medical care as necessary
Knowledge, Skills & Education Preferred:
High school graduate or equivalent. Clean felony conviction status. Must be 21 years of age. Must posses a valid driver's license from their state of residence. Must present a well-groomed appearance. A background check will be conducted on all candidates before an offer is made.
Physical Requirements:
Able to walk, work and stand, inside and outside, occasionally in heat in excess of 115 degrees or cold in excess of 10 degrees.
Able to physically restrain adults in excess of 200 pounds.
Able to respond calmly in crisis and stressful situations.
Able to work independently.
Able to stoop, bend, jump, twist, crouch, grip and carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
Must be able to lift and carry up to 60 pounds.
Must be able to push or pull up to 150 pounds.
Able to respond to visual and aural cues.
Able to speak, read and understand English.
Able to see and also remember the specific details of incidents and persons.
Must be able to make rational decisions when handling guests and employees.
Ability to tolerate area's containing secondary smoke.
Must be able to lift above the head occasionally.
Must be able to make rational decisions when handling guests and employees.
Ability to tolerate area's containing secondary smoke.
Able to write legible to provide accurate report documentation.
Important Notice:
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Guest service is an intricate portion of all job positions on property. Because of this, you may also be asked to perform other duties or tasks in focus of truly great service. Must be available to work nights, weekends and overtime if required.
Licensing and Certification Required:
Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee. All subsequent renewals for the license are paid by Harrah's North Kansas City.
$20 hourly Auto-Apply 3h ago
Cook
Ameristar Casino Hotel Kansas City 4.6
Kansas City, KS job
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Cook orders in a timely manner according to memorized standard recipes.
Monitor food production to ensure that quality standards are met. Maintain
inventory of station and order stock.
Receive and prepare food orders according to memorized standard recipes.
Coordinate orders for pick-up.
Maintain cleanliness of work station and storage areas at all times.
Control waste by monitoring proper rotation, storage, and quantity control.
Maintain inventory of station and order stock to maintain pars.
Consistently apply established safety and sanitation procedures.
Qualifications
Must have a minimum of six (6) months of experience as a cook.
Must be able to stand and/or walk for duration of shift.
Must be able to lift, carry, and maneuver up to 75 pounds.
Other physical requirements of the position include but are not necessarily
limited to reaching, grasping, bending, kneeling, and twisting at the waist.
Must be able to obtain/maintain any necessary licenses and/or
certifications.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$23k-29k yearly est. 5d ago
Supervisor, Table Games, Full Floor
Caesars Entertainment 3.8
Caesars Entertainment job in Kansas City, KS
Starting pay will be $27.00 hr as a full floor supervisor. This position requires knowledge of at least 2 major games and previous professional experience working as a casino dealer or supervisor.
Assists in the supervision of the overall table games department and promotes customer development during assigned shifts. Promotes guidance for teamwork, encourages employee ideas and feedback, counsels, guides and instructs assigned personnel in proper performance of duties; recommends when training is needed; and specific duties; recommends changes in the department including hiring, promotion, and termination.
ESSENTIAL JOB FUNCTIONS:
Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication.
Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company.
Act as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
Ensure that team members clearly understand and are held accountable for their performance expectations.
Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
Work as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Demonstrate excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partner and coordinate with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Embrace,role model and implement all elements of our customer service program including Total Service and buzz sessions, and tier prioritized service.
Recommend and implement changes to improve overall employee engagement and customer satisfaction.
Establish and endorse the business objectives, ethics and values of Caesars Entertainment Inc. in accordance with the Code of Commitment.
Responsible for the conduct of table games for assigned shift in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls.
Continuously improves service by assessing service problems using player feedback or data.
Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
Demonstrates the ability to discipline and responsibly direct employees.
Supervisors can also function either as a box person or supervisor.
Focuses team on providing “A” level service. Immediately addresses service issues and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events and is present and visible at customer events.
Takes personal responsibility for creating an atmosphere of luck.
Ensures proper procedure is used by all dealers under supervision.
Verifies all gaming table transactions in supervised area.
Verifies issuance of credit after completion of all authorization procedures.
Personally responsible for their dealers being upbeat and friendly while also taking responsibility for following dealing procedures and keeping proper game pace.
Manages labor, supplies and other expense items in a manner consistent with company strategy.
Providing superior guest service, developing quality players through personal interaction and relationship marketing;
Tracking and recording proper win/loss figures
Coach dealers daily
Observing dealer's progress and providing daily positive reinforcement, constructive feedback;
Ensuring compliance with all Missouri Gaming Commission Rules and Regulations.
Acts as a role model and demonstrate maturity as a Table Games Leader.
QUALIFICATIONS:
High School Diploma or equivalent required.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must be 21 years of age.
Must be able to obtain Missouri Gaming License.
Must pass background check
Must be able to work any day of the week and any shift, including holidays and weekends.
Must present a well-groomed appearance.
Must have excellent customer service/communication skills.
Knowledgeable in data entry, read and interpret output from a computer
WORK ENVIRONMENT REQUIREMENTS:
Must be able to work independently along with a team mentality.
Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
Must be able to stand for prolonged periods of time or entire shift.
Must be able to work at a fast pace and in stressful situations.
Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
Must be able to read, write, speak and understand English.
Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).