What does a cage cashier do?
A cage cashier is responsible for monitoring cash management operations, typically in a casino setting. Cage cashiers sell and receive casino chips and tickets and release jackpot payments and process cards and credit applications. A cage cashier records all financial transactions with utmost accuracy and efficiency, ensuring transactions' legitimacy to avoid delays and complications. They respond with the customers' inquiries and requests and handle and resolve complaints about rejected card applications and failed transactions.
Cage cashier responsibilities
Here are examples of responsibilities from real cage cashier resumes:
- Prepare bank deposits, balancing assign funds as necessary, learned to use and operate the kiosk system.
- Create and record W2-G and MTL transactions.
- Process customer check cashing applications to determine check cashing limits and issue VIP cards.
- Reduce and control payroll relate expenses by adjusting scheduling needs to meet business demands.
- Cash checks for casino patrons and processes GCA products, in accordance with the property contract.
- Authorize check cashing privileges, entertainer's payroll checks, and credit limits establish under departmental policy.
- Inform and assist external guest with current promotions, game location kiosk, and how to upload credits to slot machines.
- Distribute the correct amount of chips from the printout that pit supervisors provide for fills for the blackjack and poker tables.
- Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
- Assist guests with cashing checks, processing credit transactions, cash TITO tickets and any other need.
- Cash and Tito transactions, check cashing and credit card transactions, drawer accountability, policies and procedures of casino
- Assist customers with ATM problems and handle all GCA transactions.
- Authorize check/credit/chip transactions as approved and redeem payout's.
- Verify identification of customers when need and authenticity of tickets and requests for payouts.
- Count and verify monetary transfers of coins and multiple denominations to cage cashiers and other employees.
Cage cashier skills and personality traits
We calculated that 11% of Cage Cashiers are proficient in Guest Service, Customer Service, and Cash Handling. They’re also known for soft skills such as Math skills, Organizational skills, and Communication skills.
We break down the percentage of Cage Cashiers that have these skills listed on their resume here:
- Guest Service, 11%
Provided excellent customer service to internal and external guest service.
- Customer Service, 10%
Maintain proper accounting of designated funds, ensuring all transactions are performed promptly and efficiently while maintaining exceptional customer service.
- Cash Handling, 9%
Cash handling, customer service Processed checking and cash transactions with customers and interdepartmental personnel.
- Basic Math, 8%
Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy production.
- Excellent Guest, 8%
Maintain responsibility of all cage transactions during graveyard shift, and maintain excellent guest relationships.
- Math, 6%
Used mental math to perform basic addition, subtraction, multiplication and division.
"guest service," "customer service," and "cash handling" are among the most common skills that cage cashiers use at work. You can find even more cage cashier responsibilities below, including:
Math skills. To carry out their duties, the most important skill for a cage cashier to have is math skills. Their role and responsibilities require that "the job duties of financial clerks includes calculating charges and updating financial records." Cage cashiers often use math skills in their day-to-day job, as shown by this real resume: "used mental math to perform basic addition, subtraction, multiplication and division. "
Organizational skills. Another essential skill to perform cage cashier duties is organizational skills. Cage cashiers responsibilities require that "financial clerks must be able to arrange files so they can find them quickly and efficiently." Cage cashiers also use organizational skills in their role according to a real resume snippet: "cash handling and safe counting experience delegate and execute tasks to efficiently and effectively carry out organizational goals. "
Communication skills. cage cashiers are also known for communication skills, which are critical to their duties. You can see how this skill relates to cage cashier responsibilities, because "financial clerks should be able to explain policies and procedures to colleagues and customers." A cage cashier resume example shows how communication skills is used in the workplace: "provided strong guest service and practiced strong communication skills. "
The three companies that hire the most cage cashiers are:
- Caesars Entertainment27 cage cashiers jobs
- MGM Resorts International18 cage cashiers jobs
- Penn National Gaming14 cage cashiers jobs
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Compare different cage cashiers
Cage cashier vs. Casino gaming worker
A cashier is one of the most visible positions in the retail industry. Cashiers are the last direct point of contact with customers and play a key role in service, retail, and wholesale establishments. They leave a long-lasting impression, which helps encourage the customers to go back. The most common tasks for cashiers are to scan items, conduct price checks, and collect payments. They may deal with a great amount of money on a daily basis, so this position requires them to be honest, reliable, and trustworthy employees. They also need to have great skills in customer service as they may handle customer complaints from time to time, assist in answering questions, and process refunds or exchanges.
These skill sets are where the common ground ends though. The responsibilities of a cage cashier are more likely to require skills like "guest service," "cash handling," "basic math," and "excellent guest." On the other hand, a job as a casino gaming worker requires skills like "athletic events," "volleyball," "ran," and "basketball games." As you can see, what employees do in each career varies considerably.
The education levels that casino gaming workers earn slightly differ from cage cashiers. In particular, casino gaming workers are 0.8% less likely to graduate with a Master's Degree than a cage cashier. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Cage cashier vs. Cage/vault supervisor
In addition to the difference in salary, there are some other key differences worth noting. For example, cage cashier responsibilities are more likely to require skills like "guest service," "customer service," "basic math," and "excellent guest." Meanwhile, a cage/vault supervisor has duties that require skills in areas such as "security procedures," "federal laws," "quality customer service," and "cross-train." These differences highlight just how different the day-to-day in each role looks.
Cage/vault supervisors earn similar levels of education than cage cashiers in general. They're 3.0% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Cage cashier vs. Gaming cage worker
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from cage cashier resumes include skills like "guest service," "cash handling," "basic math," and "excellent guest," whereas a gaming cage worker is more likely to list skills in "maintain confidentiality," "video equipment," "safety rules," and "equipment checks. "
Most gaming cage workers achieve a similar degree level compared to cage cashiers. For example, they're 1.9% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Cage cashier vs. Cashier
Even though a few skill sets overlap between cage cashiers and cashiers, there are some differences that are important to note. For one, a cage cashier might have more use for skills like "guest service," "math," "internal controls," and "foreign currency." Meanwhile, some responsibilities of cashiers require skills like "front end," "pos," "customer issues," and "sales floor. "
In general, cashiers earn the most working in the retail industry, with an average salary of $28,822. The highest-paying industry for a cage cashier is the hospitality industry.cashiers reach similar levels of education compared to cage cashiers, in general. The difference is that they're 0.8% more likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.Types of cage cashier
Updated January 8, 2025
