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Cage supervisor skills for your resume and career
15 cage supervisor skills for your resume and career
1. Excellent Guest
- Encourage positive attitudes within the department ensuring excellent guest services to every customer we contact both internally and externally.
- Maintained excellent guest relations and customer service.
2. Guest Service
- Supervised and coordinated staffing scheduling levels to maintain proper coverage of guest service representatives on all shifts.
- Ensured internal and external customers received quality guest service.
3. Direct Supervision
Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.
- Provide direct supervision of all cages and impressment balance cages, training and marker bank
- Protect departmental assets; provide direct supervision within an assigned cage facility, ensures security of company funds.
4. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Lead by example by providing excellent customer service and maintaining a profession attitude during all customer interactions.
- Provide key support for senior management with scheduling, eliminating customer service issues and conflict resolution.
5. Disciplinary Actions
Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.
- Completed cashier's annual performance reviews and recommended disciplinary actions.
- Order all forms and supplies, Hire and execute disciplinary actions.
6. Internal Controls
- Implemented all policies, procedures and internal controls for all banks within entire casino to ensure compliance of internal controls.
- Ensured policies, procedures, and the operation of the cashier cage meet or exceed the minimum internal controls.
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Foreign currency is a medium of exchange made of coin or paper that is printed and used in other countries. A foreign currency cannot be used to buy goods and services in any country other than the one in which it was printed unless the government of that country approves its use. Banks trade foreign currencies either by the actual handling of currency or checks or by establishing balances in foreign currency with banks in those countries.
- Redeemed foreign currency using accurate exchange rates.
- Exchange foreign currency by accurately computing exchange rate
8. Federal Regulations
Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.
- Enforce company policies, state and federal regulations.
- Evaluated information to determine compliance with applicable bank policies, state regulations and federal regulations
9. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Started as a cashier, pushing a coin-loaded car though the casino floor.
- Verified the flow of hard and soft count from the casino floor.
10. Cage Operations
- Prepare documents relating to cage operations.
- Maintain Security and accountability of casino funds located in cage area during shift and ensure smooth and efficient Cage operations.
11. Cash Handling
- Supervised cashiers insuring that they were following proper cash handling procedures.
- Develop casino shift performance reports daily for all cash handling entities.
12. Performance Reviews
Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.
- Hired, trained, scheduled & provided ongoing monthly and yearly personnel performance reviews.
- Prepare and coordinate the periodic performance reviews of assigned personnel.
13. Kiosk
- Work with kiosk machine change tickets fill them with money and maintained them working correctly.
- Maintained cash impress and settlement of cash kiosk and ATM's.
14. Casino Cage
- Supervised daily operations of Casino Cage to ensure smooth performance.
- Supervised all casino cage personnel.
15. Table Games
Table games refer to a game that you can play over a table. These games include snooker, foosball, table tennis, etc.
- Direct interaction with table games department for the end of day table drops on a daily basis.
- Experienced with the table games and the pits, and also familiar with the gaming chips.
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List of cage supervisor skills to add to your resume

The most important skills for a cage supervisor resume and required skills for a cage supervisor to have include:
- Excellent Guest
- Guest Service
- Direct Supervision
- Customer Service
- Disciplinary Actions
- Internal Controls
- Foreign Currency
- Federal Regulations
- Casino Floor
- Cage Operations
- Cash Handling
- Performance Reviews
- Kiosk
- Casino Cage
- Table Games
- Departmental Policies
- Player Tracking System
- Chip Bank
- Guest Complaints
- Slot Machines
- CTR
- Customer Complaints
- ATM
- Cash Drawers
- Payroll
- Front Line
- Bank Deposits
- Customer Disputes
- Direct Reports
- Bank Secrecy Act
- Customer Transactions
- Financial Transactions
- Monetary Transactions
- Cage Shift
- Credit Lines
- Casino Credit
- Summary Reports
- Authorization Forms
- Customer Inquiries
- IRS
- Troubleshoot
- Anti-Money Laundering
- Cash Reporting
- BSA
- Performance Evaluations
- E-Check
- Balance Sheet
- Credit Applications
Updated January 8, 2025