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Top 50 Cage Supervisor Skills

Below we've compiled a list of the most important skills for a Cage Supervisor. We ranked the top skills based on the percentage of Cage Supervisor resumes they appeared on. For example, 16.0% of Cage Supervisor resumes contained Casino Floor as a skill. Let's find out what skills a Cage Supervisor actually needs in order to be successful in the workplace.

These are the most important skills for a Cage Supervisor:

1. Casino Floor

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high Demand
Here's how Casino Floor is used in Cage Supervisor jobs:
  • Started as a cashier, pushing a coin-loaded car though the casino floor.
  • Verified the flow of hard and soft count from the casino floor.
  • Managed and audited all Casino Exchange kiosk systems on casino floor.
  • Provided up keeping of kiosk machines throughout casino floor.

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1 Casino Floor Jobs

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2. Customer Service

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high Demand
Here's how Customer Service is used in Cage Supervisor jobs:
  • Lead by example by providing excellent customer service and maintaining a profession attitude during all customer interactions.
  • Provide key support for senior management with scheduling, eliminating customer service issues and conflict resolution.
  • Coordinated staffing levels to meet internal and external customer service expectations.
  • Maintained excellent customer service and employee relations.
  • Provide exceptional customer service to best help customers and other departments regarding transaction inquiries, issues, and concerns.
  • Managed wide variety of customer service and administrative tasks to resolve any concerns or issues quickly and efficiently.
  • Identify customer service needs and resolve complaints by focusing on customer recovery, satisfaction, and retention.
  • Trained new cashier on procedures, customer service, cash handling and sales techniques.
  • Provide a high level of customer service in a productive and efficient manner.
  • Slot Operation Supervisor Maintain customer service levels on gaming floor.
  • Assist cashiers with customer service issues to resolve any situations.
  • Provide excellent customer service in a fast pace environment.
  • Assured good customer service was shown to customers.
  • Consulted on all customer service complaints and troubleshooting.
  • Received Ace Rewards for excelling in customer service.
  • Handle customer service issues as they arise.
  • Master Banker - Provided customer service.
  • Assist in all customer service issues * Process and create schedules for employees.
  • Received a Tachi Palace Care Award for displaying exemplary customer service and teamwork.
  • Time Works - Prepare Schedules -Train and Supervise Employees -Set up Credit Lines -Impress money drawer's -Deposit Money -Customer Service

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3. Direct Supervision

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high Demand
Here's how Direct Supervision is used in Cage Supervisor jobs:
  • Protect departmental assets; provide direct supervision within an assigned cage facility, ensures security of company funds.
  • Direct supervision of casino s monetary assets.
  • Provide direct supervision of all cages and impressment balance cages, training and marker bank

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4. Foreign Currency

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high Demand
Here's how Foreign Currency is used in Cage Supervisor jobs:
  • Processed exchange and foreign currency.

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5. Guest Satisfaction

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high Demand
1 Guest Satisfaction Jobs

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6. ATM

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high Demand
Here's how ATM is used in Cage Supervisor jobs:
  • Supervised fifteen cashiers simultaneously in a high volume customer service atmosphere; Maintained, balanced and audited fifteen $40,000 cash banks
  • Work with ATM and Kiosks machines, keep accurate count on currency and cash outs.
  • Verify large cash transactions, fill and balance all ATM's and cash kiosk machines.
  • Use problem-solving skills to balance vault and ATM''s when out of balance.
  • Maintain, troubleshoot and resolve guest disputes on Casino ATM/Ticket redemption units.
  • Maintained cash impress and settlement of cash kiosk and ATM's.
  • Balance ATM's and reconcile end of month reports for audit.
  • Assist customers with money transactions Filling and balancing ATM, supervise cashiers
  • Prepare and reconcile the casino ATM and Credit cards deposits.
  • Replenished and verified returns from Kiosk/ATM and ECO machines.
  • Issued, received and verified ATM and kiosk cassettes.
  • Monitor and maintain kiosk and ATM status and balances.
  • Fill and balance ATM's.
  • Coordinate daily cash reconciliation at a high-volume location Rapidly and efficiently prepare customer and ATM cash and coin orders.
  • Monitored and maintained ticket redemption machines (TRMs) & ATM status and balances.
  • Ensured accurate operation and auditing of 8 ATMs and ticket redemption machines.
  • Maintain eight casino kiosks / ATMs to ensure proper operation.
  • Run reports on atm for balancing out vault.
  • Load ATM machines count money.
  • Filled and balanced multi-function cash dispensing machines, ATM machines and Jackpot dispensing machines.

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1 ATM Jobs

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7. Internal Controls

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Here's how Internal Controls is used in Cage Supervisor jobs:
  • Implemented all policies, procedures and internal controls for all banks within entire casino to ensure compliance of internal controls.
  • Ensured policies, procedures, and the operation of the cashier cage meet or exceed the minimum internal controls.
  • Maintained accurate records and paperwork while ensuring full compliance with departmental Internal Controls, policies, procedures and regulations.
  • Possess and perform job duties in accordance with casino cage departmental internal controls and gaming regulations.
  • Headed all internal controls, made sure all employees signed out and returned any items.
  • Monitored and trained cashiers to ensure that Internal Controls and procedures were properly followed.
  • Directed operational policies, procedures to meet or exceed the minimum internal controls.
  • Comply with all IGC, internal controls and government protocol.
  • Processed daily/ monthly reports for internal controls and audit department.
  • Protect company assets by following all guidelines and internal controls.
  • Institute and enforce casino and gamingpolicies and procedures in accordance with the Systems of Internal Controls Manual.

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2 Internal Controls Jobs

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8. Bank Deposits

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Here's how Bank Deposits is used in Cage Supervisor jobs:
  • Prepared daily reconciliation paperwork for financial auditing and prepared daily bank deposits.
  • Performed spot audits of cashier tills and prepared daily bank deposits for pick up via Dunbar armored car.
  • Prepare bank deposits for all currency and checks for pickup daily.
  • Prepare bank deposits, balancing assigned funds as necessary.
  • Prepare bank deposits for vault on a daily basis.
  • Prepare bank deposits and assist in drawer reconciliations.
  • Assist in the preparation of Daily Bank Deposits.
  • Bank deposits, large transactions with cash.
  • Trained employees in auditing procedures, issuing & receiving banks, handling change requests, cashing checks, preparing bank deposits.
  • Position responsible for bank deposits, cahier bank distributions, daily reconciliations of jackpot and CTK machines.
  • Processed bank deposits Responsible for counting down, verifying and finding the mistakes of cashiers if any were made.

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9. Marker

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high Demand
Here's how Marker is used in Cage Supervisor jobs:
  • Maintain accurate credit marker and cash safekeeping inventory during my scheduled shift.
  • Maintain tracking of coin and currency for Cage, Vaults, Main Bank and Marker Bank on approved logs.
  • Review, and entry of casino patrons credit application for casino markers, and lines of credit.
  • Assisted the main banks with fill and credit transactions along with maintaining the casino's marker buckets.
  • Perform Window, Fill Bank, and Marker Bank or Main Bank Cashier functions as needed.
  • Prepared and records Cage markers for patrons within established limits and approved credit.
  • Supervised credit bank and responsible for all credit markers within the casino.
  • Redeemed chips, issued markers and processed marker payments for preferred players.
  • Authorized checks cashed or window markers as dictated by current policy.
  • Processed and maintained records of casino credit and issued casino markers.
  • Complete knowledge handling Markers and Chip Bank during assigned shift.
  • Do Markers and help cashiers when needed with their daily jobs
  • Handle marker transactions with guests or other casino departments.
  • Issued and redeemed cash markers for high-limit players.
  • Issued table fills and markers to security.
  • Cashed checks, markers and chips.
  • Processed markers for casino patrons.
  • Issue markers for customers credit.
  • handled large sums of money cashed people out,ran the chip bank,main bank,markers our drawers were 10,000
  • Provide customer serviceCage Marker issuance/redemptionChip redemptionsCheck cashingCredit card cash advanceEZ Ticket redemption

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2 Marker Jobs

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10. Company Policies

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high Demand
Here's how Company Policies is used in Cage Supervisor jobs:
  • Followed relevant gaming regulations to ensure that the Cage complied with all gaming regulations as well as company policies and procedures.
  • Administered all company policies and procedures, Federal and State Labor Laws, and maintained company security and safety procedures.
  • Maintain shift reports in accordance with company policies and procedures and state gaming regulations.
  • Enforce company policies, state and federal regulations.
  • Ensured adherence to company policies and procedures.
  • Implement Company Policies and Procedures.
  • Maintained strict confidentialityrelative to financial data, casino procedures, company policies, and company promotions.

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11. Disciplinary Actions

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Here's how Disciplinary Actions is used in Cage Supervisor jobs:
  • Issued disciplinary actions when required.
  • Order all forms and supplies, Hire and execute disciplinary actions.
  • Competed disciplinary actions,evaluations for team members.
  • Apply fair and consistent supervision Assist in hiring, terminations and disciplinary actions.
  • Evaluate frontline employees and issue disciplinary actions as needed.

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12. Monetary Transactions

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Here's how Monetary Transactions is used in Cage Supervisor jobs:
  • Maintained confidentiality of customers' transactions and performed paperwork required for monetary transactions.
  • Perform paperwork required for monetary transactions.
  • Maintained security and accountability of all monetary transactions which took place within the Cage during the assigned shift.
  • Prepared paperwork required for monetary transactions.Exchanged currency for gaming chips.
  • Experience in customer de-escalation and customer relations Processed monetary and non-monetary transactions Supervised cashiers on a daily basis Helped in scheduling

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13. Ensure Transactions

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Here's how Ensure Transactions is used in Cage Supervisor jobs:
  • Applied procedures to ensure transactions were properly completed while completing daily deposits.
  • Supervised cage cashiers and performed procedures to ensure transactions are properly completed.

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14. Performance Reviews

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high Demand
Here's how Performance Reviews is used in Cage Supervisor jobs:
  • Completed cashier's annual performance reviews and recommended disciplinary actions.
  • Hired, trained, scheduled & provided ongoing monthly and yearly personnel performance reviews.
  • Prepare and coordinate the periodic performance reviews of assigned personnel.
  • Assist in scheduling and performance reviews of cage personnel.
  • Provided input on crew performance reviews.
  • Prepare and coordinate the periodic performance reviews..

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15. Credit Reports

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Here's how Credit Reports is used in Cage Supervisor jobs:
  • Generated and reviewed customer credit reports for determining gaming credit limit.

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16. Front Line

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Here's how Front Line is used in Cage Supervisor jobs:
  • Monitored cashier activities on the front line, in the Casino service bands and in the Casino Vault.
  • Manage daily cash operations for front line and vault cashiers; identify variances; and train cashiers.
  • Supervised the front line cashiers in all cash and check transactions.
  • Helped interview possible candidates for cashier positions Work the front line paying out tickets.

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17. Company Assets

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Here's how Company Assets is used in Cage Supervisor jobs:
  • Monitored cashiering duties, verification transactions and specialty banks to protect the integrity of company assets.
  • Safeguard company assets and carry out cage procedures to ensure all company policies.
  • Protect company assets, maintain and fill ATR machines.
  • Protect and monitor company assets.
  • Assure accountability for all company assets and adjustper events.

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18. Cage Area

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Here's how Cage Area is used in Cage Supervisor jobs:
  • Maintain Security and accountability of casino funds located in cage area during shift and ensure smooth and efficient Cage operations.
  • Count and verify all cash/coin/ticket transactions in all Cage areas and assist Cage Supervisor with all transactions within the department.
  • Answered and transferring of calls into communication center as this was also located in cashier cage area.
  • Maintain security and accountability of casino funds located in the cage area.
  • Assist cashiers in buys and all even exchanges with the Cage area.
  • Solve any customer disputes that happen within all the cage areas.
  • Provide verification for other Team member s transactions Aid new employees and cross train in all Cage areas
  • Maintain adequate cash inventories for all of the cage areas.

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19. Customer Complaints

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Here's how Customer Complaints is used in Cage Supervisor jobs:
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Managed external and internal customer complaints.
  • Investigate and resolve customer complaints as well as directly supervising casino cashiers throughout their shift.
  • Resolve customer complaints regarding problems such as payout errors.
  • Handled customer complaints, performed nightly audits, counted all cashier banks/drawers and completed shift/day-end paperwork.

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20. CTR

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Here's how CTR is used in Cage Supervisor jobs:
  • Supervised maintenance of all electronic gambling devices and peripherals.
  • Monitored compliance with CTR & SARC regulations-Title 31 Record keeping Oversees assigned locations; break schedules, staffing levels.
  • Log and accurately record all Title 31 transactions, MTL and CTR.
  • Completed MTL,MIL,CTR and SAR reports.
  • Completed and ensured all CTRs, SARs and MILs are completed and all guidelines were followed.

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21. NRT

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Here's how NRT is used in Cage Supervisor jobs:
  • Implemented the In-House NRT Technician position which saved the company from keeping a $200,000/year maintenance contract.
  • Supervised cage cashiers, balanced to vaults, load/unload NRT cash machine, paid jackpots to winners
  • Fill and monitor NRT machines, prepare schedules, track all points and exception reports.
  • Filled and repaired money jams that would occur with any of four NRT Kiosks.
  • Maintained the NRT Quick Jack machines in working order.
  • Train, evaluate, coach and mentor all cage associates, including Bankers, Cashiers and NRT team.
  • Complete scheduled preventative maintenance on 26 NRT QuickJack2 and two NRT QuickJack Attendant Jackpot.

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22. Data Entry

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Here's how Data Entry is used in Cage Supervisor jobs:
  • Performed data entry of customer personal information in an accurate and timely manner.
  • Perform varied secretarial duties, accounting, and data entry tasks.

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23. MTL

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Here's how MTL is used in Cage Supervisor jobs:
  • Prepared MTL & Title 31 when needed.

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24. Daily Operations

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Here's how Daily Operations is used in Cage Supervisor jobs:
  • Documented performance evaluations of all Cage personnel, and supervised cage Carriers during daily operations.
  • Supervised daily operations of Casino Cage to ensure smooth performance.
  • Oversee daily operations insure money is accounted for over see 10 + employees customer service complaints
  • Assisted the Cage Shift Manager oversee the daily operations within the Cage Department.
  • Supervised the daily operations of the dirty and clean cage wash areas.
  • Oversee daily operations of cashiers.

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25. Cage Activities

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Here's how Cage Activities is used in Cage Supervisor jobs:
  • Monitor Cage activities for adherence to company policies and regulatory requirements.
  • Monitor cage activities, assist casino controller in hiring and scheduling cashier personnel.
  • Maintain liaison with Surveillance in monitoring Cage activities.
  • Assist Cage Manager with various Cage activities.
  • Safeguard cage assets, monitors cage activities.
  • Monitor all daily cage activities.
  • Safeguard cage assets, monitors cage activities.Assisted Cage Manager in hiring and scheduling cage personnel.Implemented cage policies and procedures.Reviewed cage dept.

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26. Customer Disputes

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27. Large Amounts

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Here's how Large Amounts is used in Cage Supervisor jobs:
  • Managed large amounts of currency and made sure that floor personnel had enough currency at all times.
  • Handle large amounts of money, review and research variance and resolves discrepancies.
  • Balanced Tills, Handled large amounts of money per shift.

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28. Company Funds

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Here's how Company Funds is used in Cage Supervisor jobs:
  • Maintained security and accountability of company funds and insured that cashiers complied with policies and procedures.
  • Prepared reports including assignment of company funds or recording of department revenues.
  • Established and recommends changes that ensure proper accountability of company funds.

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29. Large Sums

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Here's how Large Sums is used in Cage Supervisor jobs:
  • Check approval, customer payouts of large sums, Scheduling of employees, Resolution of customer grievances

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30. Personal Checks

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Here's how Personal Checks is used in Cage Supervisor jobs:
  • Assisted with credit card, personal checks and e-check transactions for customers.

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31. Slot Machines

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low Demand
Here's how Slot Machines is used in Cage Supervisor jobs:
  • Balanced slot machines through the use of coin counters, hopper bags used, and receipt of machines.
  • Cash checks, credit/debit card advances through Global, payout jackpots on slot machines and on promotions.
  • Executed all main bank transactions to include slot machines, coin vault, pit and employee transactions.
  • Check daily reports generated by the differents slot machines and pit supervisors.

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2 Slot Machines Jobs

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32. Credit Card Transactions

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low Demand
Here's how Credit Card Transactions is used in Cage Supervisor jobs:
  • Cashed personal checks & credit card transactions for currency.
  • Process credit card transactions Redeem slot tickets.

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33. Financial Transactions

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low Demand
Here's how Financial Transactions is used in Cage Supervisor jobs:
  • Handled financial transactions including exchanging cash for casino tokens, performing credit checks, and cashing checks.
  • Supervised five cage cashiers and two W2G clerks who processed financial transactions between customers and the casino.
  • Verified accuracy of financial transactions, created auditing documentation, protected business assets, and ensured SOP and Title 31 compliance.

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34. Table Games

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Here's how Table Games is used in Cage Supervisor jobs:
  • Direct interaction with table games department for the end of day table drops on a daily basis.
  • Experienced with the table games and the pits, and also familiar with the gaming chips.
  • Retrieved cash holding equipment from 400+ slot machines and table games each night.
  • Credit and markers for customers, and balancing chips for the table games.

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2 Table Games Jobs

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35. State Regulations

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36. Ensure Compliance

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Here's how Ensure Compliance is used in Cage Supervisor jobs:
  • Monitor cash cage, observing customers and employees to ensure compliance with gaming regulations as well as cage policy and procedure.
  • Reviewed and completed Title 31 paperwork to ensure compliance with federal guidelines.

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37. Balance Books

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Here's how Balance Books is used in Cage Supervisor jobs:
  • Count funds and reconcile daily summaries of transactions to balance books.
  • Company Closed) Responsible for counting funds and reconciled daily transactions to balance books.

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38. Casino Funds

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Here's how Casino Funds is used in Cage Supervisor jobs:
  • Maintain security and accountability of casino funds.

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39. Cage Staff

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Here's how Cage Staff is used in Cage Supervisor jobs:
  • Scheduled cage staff to ensure optimal coverage and promote better customer service.
  • Train Cage staff Thorough knowledge of paperwork flow regarding credits and debits.
  • Helped with the training of cage staff in all cage operations banks.
  • Developed meeting agendas and administered meetings and trainings to the Cage staff.
  • Assist in thedisciplinary process of cage staff.

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40. Summary Reports

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Here's how Summary Reports is used in Cage Supervisor jobs:
  • Verify accuracy of reports, such as authorization forms, transaction reconciliations, or exchange summary reports.
  • Verify accuracy reports, such as exchange summary reports.

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41. Accurate Records

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42. Direct Reports

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Here's how Direct Reports is used in Cage Supervisor jobs:
  • Utilized extensive knowledge of cage and casino operations to train and mentor eight direct reports.
  • Prepare and give appraisals to direct reports.

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43. Cage Security

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Here's how Cage Security is used in Cage Supervisor jobs:
  • Followed gaming regulations to maintain cage security.
  • Maintained cage security according to rules; counted money and audited money drawers.
  • Maintained the highest level of cage security according to the company rules.
  • Maintained cage security and security of cash drawers.
  • Maintain cage security according to rules.

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44. IRS

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Here's how IRS is used in Cage Supervisor jobs:
  • Preformed preventative maintenance and repairs on cash dispensing equipment.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Hired as a cash cage cashier and within the first 6 months was promoted to Cage Supervisor.
  • Contacted and worked closely with vending technician for major repairs on counting equipment.
  • Make daily and weekly report to the compliance department and IRS as necessary.
  • Act as first contact for the team members when they needed assistance.

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45. Balance Sheet

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Here's how Balance Sheet is used in Cage Supervisor jobs:
  • Construct with Excel templates balance sheets, income statements, statements of cash flow, and retained income statements.

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46. Authorization Forms

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Here's how Authorization Forms is used in Cage Supervisor jobs:
  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

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47. Troubleshoot

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Here's how Troubleshoot is used in Cage Supervisor jobs:
  • Drive profitable sales by utilizing POS systems, troubleshooting and maintaining POS systems.
  • Balance and Maintain MIMO machine for maintance and troubleshooting.

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48. Guest Disputes

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Here's how Guest Disputes is used in Cage Supervisor jobs:
  • Handled guest disputes while using sound judgment and maintaining professionalism.

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49. Efficient Operation

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Here's how Efficient Operation is used in Cage Supervisor jobs:
  • Partnered with other departments to meet department standards for guest satisfaction and efficient operations.
  • Managed the staff to ensure the safe and efficient operation of the cage.

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50. Departmental Policies

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Here's how Departmental Policies is used in Cage Supervisor jobs:
  • Established and implement departmental policies and procedures, conferring with gaming managers as necessary.

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Cage Supervisor Jobs

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20 Most Common Skills For A Cage Supervisor

Casino Floor

20.5%

Customer Service

15.8%

Direct Supervision

12.0%

Foreign Currency

7.8%

Guest Satisfaction

5.7%

ATM

5.1%

Internal Controls

3.6%

Bank Deposits

3.2%

Marker

3.0%

Company Policies

2.9%

Disciplinary Actions

2.6%

Monetary Transactions

2.4%

Ensure Transactions

2.4%

Performance Reviews

2.4%

Credit Reports

2.2%

Front Line

2.0%

Company Assets

1.8%

Cage Area

1.7%

Customer Complaints

1.6%

CTR

1.5%
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Typical Skill-Sets Required For A Cage Supervisor

Rank Skill
1 Casino Floor 16.0%
2 Customer Service 12.4%
3 Direct Supervision 9.4%
4 Foreign Currency 6.1%
5 Guest Satisfaction 4.4%
6 ATM 4.0%
7 Internal Controls 2.8%
8 Bank Deposits 2.5%
9 Marker 2.4%
10 Company Policies 2.3%
11 Disciplinary Actions 2.0%
12 Monetary Transactions 1.9%
13 Ensure Transactions 1.9%
14 Performance Reviews 1.9%
15 Credit Reports 1.7%
16 Front Line 1.6%
17 Company Assets 1.4%
18 Cage Area 1.3%
19 Customer Complaints 1.3%
20 CTR 1.2%
21 NRT 1.2%
22 Data Entry 1.1%
23 MTL 1.0%
24 Daily Operations 1.0%
25 Cage Activities 0.9%
26 Customer Disputes 0.9%
27 Large Amounts 0.9%
28 Company Funds 0.8%
29 Large Sums 0.8%
30 Personal Checks 0.8%
31 Slot Machines 0.8%
32 Credit Card Transactions 0.8%
33 Financial Transactions 0.7%
34 Table Games 0.7%
35 State Regulations 0.7%
36 Ensure Compliance 0.7%
37 Balance Books 0.7%
38 Casino Funds 0.7%
39 Cage Staff 0.6%
40 Summary Reports 0.6%
41 Accurate Records 0.6%
42 Direct Reports 0.6%
43 Cage Security 0.6%
44 IRS 0.5%
45 Balance Sheet 0.5%
46 Authorization Forms 0.5%
47 Troubleshoot 0.5%
48 Guest Disputes 0.5%
49 Efficient Operation 0.5%
50 Departmental Policies 0.5%
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