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Assistant General Manager jobs at Caliber Collision

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  • Automotive Glass General Manager

    Caliber Collision 3.7company rating

    Assistant general manager job at Caliber Collision

    Service Center Glass - Pittsburgh Caliber Auto Glass has an immediate job opening for a General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also reward, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month's financial metrics to identify opportunities and trends. General Managers must ensure our teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Protech's Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards. WHATS IN IT FOR ME? · Benefits from Day 1 · Industry Comparable Pay - Paid weekly · Paid Vacation & Holidays - Begin accruing day 1 · Career Growth Opportunities - We promote from within! · Paid Skilled Trainings and Certifications - I-CAR and ASE REQUIREMENTS: · 3+ years of Management Experience in the automotive industry or a mobile business · Must have a valid driver's license and be eligible for coverage under our company insurance policy · Must be able to pass all pre-employment screenings including background and MVR checks ABILITIES/SKILLS/KNOWLEDGE · Advanced understanding of Estimates · Must have prior experience with OEM · Advance understanding and knowledge of the repair process/procedures, scanning process · Be able to understand instructions - written and verbal · Can prioritize competing tasks and adapt easily to a fast-paced environment · Ability to provide personable, friendly customer service to internal and external customers · Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Caliber is an Equal Opportunity Employer
    $43k-86k yearly est. Auto-Apply 24d ago
  • Market Operations Manager

    Carvana 4.1company rating

    Broussard, LA jobs

    At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video . About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you'll be Doing Be a continuous positive force within the market and create strong morale and spirit throughout the team. Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set. Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss. Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience. Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine Actively look for ways to improve the overall customer and Advocate team experience. Address and effectively manage complex and sensitive customer-facing issues. What you should have 5+ years work experience in a customer facing team environment 3+ years of management experience Proven history of developing and coaching employees Prior experience with strategic planning, process improvement, and guiding teams to exceed goals Excellent interpersonal and leadership skills Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience Willingness to work on weekends Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves It would be great if you also had Bachelor's Degree Experience with Salesforce or Tableau An analytical mind Experience handling logistics What we'll offer in return Full-Time Salary Position Medical, Dental, and Vision benefits 401K with company match A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more A great wellness program to keep you healthy and happy both physically and mentally Access to opportunities to expand your skillset and share your knowledge with others across the organization A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $35k-45k yearly est. 1d ago
  • Market Operations Manager

    Carvana 4.1company rating

    Franklin, WI jobs

    At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video . About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. What you'll be doing Mom's wear a lot of hats, they manage logistics, inventory quality, scheduling, registration paperwork, customer experience, employee experience, community outreach, and both mentoring and training programs. It can be an autonomous job that requires good decision-making skills, but the growth potential is tremendous and you'll always have a direct link to leadership at Carvana's home office in Phoenix. In return for your hard work, you'll have an opportunity to work at one of the fastest-growing and most creative technology companies around, helping us promote a life-changing product and develop a world-class team. Other duties as assigned. What you should have A Bachelor's degree from an accredited undergraduate institution. At least five years of relevant experience in team leadership roles managing multiple employees. Experience handling logistics. An ability to operate in ambiguity with the grace of a gazelle ... not the gazelle being hungrily chased by a lion, but the one bounding effortlessly through an open African savanna. An appreciation for differences of opinion. The savvy to manage employee and customer experience, as both will get messy at times, and to thrive in these situations by making interactions rewarding for all involved. The skills to examine processes and develop creative solutions. An understanding that things will change. We need to know you are okay with that. A willingness to roll up your sleeves, take on new assignments, and juggle many things at once. In other words, you're a multitasking wizard! What we'll offer in return Full-Time Salary Position Medical, Dental, and Vision benefits. 401K with company match. A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. A great wellness program to keep you healthy and happy both physically and mentally. Access to opportunities to expand your skill set and share your knowledge with others across the organization. A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $41k-51k yearly est. 2d ago
  • Operations Manager

    Carvana 4.1company rating

    Richmond, VA jobs

    At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our car's are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we're able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you've got what it takes to join our team? Keep reading below to see what we're looking for! Position Overview: This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center.. The Reconditioning Manager oversees all aspects of the vehicle reconditioning process and directs at least five leads and up to 70 front line associates in a lean manufacturing environment. This role will be responsible for maintaining a culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives. This position is not eligible for visa sponsorship. What you'll be doing: Oversee day-to-day operations within the Inspection Center. Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management. Participate in the development and execution of strategic plans, goals, and objectives, ensuring alignment with those of the company. Ensure adherence to operating standards, systems, policies, procedures, and performance standards. Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values. Maintain supervisory staff by recruiting, selecting, orienting, and training employees. Ensure progression path training and certification processes are consistently executed. Train and mentor leads and associates by providing competency-based feedback. Ensure adequate production capacity levels for each line and assist with production planning. Ensure compliance with all health and safety and loss prevention guidelines. Provide vision and guidance to the reconditioning team in meeting performance metrics. Positively reinforce and engage the team regarding quality, production and cost objectives. Participate in and lead problem solving and continuous improvement efforts. What the job requires: To be able to do your job at Carvana, there are some basic requirements we want to share with you. 5 years of management experience either in automotive or a lean manufacturing environment. Knowledge of lean manufacturing principles. Experience leading and developing associates. Proven ability to obtain project deliverables and company metrics. Ability to read, write, speak and understand English. Must be at least 18 years of age. Valid unrestricted driver's license with a clean driving record in the last 3 years. Ability to maintain high volume and high-quality content in a fast-paced environment. Excellent written, verbal and interpersonal communication skills. Ability to work with and through teams to achieve results Strong analysis and decision making ability. Proficient computer skills. Ability to work overtime and on weekends. Ability to walk up to three miles each day. Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. Must be able to lift up to 40 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. Requires use of safety equipment and PPO that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
    $39k-50k yearly est. 1d ago
  • Operations Manager - Sarasota

    Carvana 4.1company rating

    Palmetto, FL jobs

    At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our car's are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we're able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you've got what it takes to join our team? Keep reading below to see what we're looking for! Position Overview: This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center.. The Reconditioning Manager oversees all aspects of the vehicle reconditioning process and directs at least five leads and up to 70 front line associates in a lean manufacturing environment. This role will be responsible for maintaining a culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives. This position is not eligible for visa sponsorship. What you'll be doing: Oversee day-to-day operations within the Inspection Center. Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management. Participate in the development and execution of strategic plans, goals, and objectives, ensuring alignment with those of the company. Ensure adherence to operating standards, systems, policies, procedures, and performance standards. Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values. Maintain supervisory staff by recruiting, selecting, orienting, and training employees. Ensure progression path training and certification processes are consistently executed. Train and mentor leads and associates by providing competency-based feedback. Ensure adequate production capacity levels for each line and assist with production planning. Ensure compliance with all health and safety and loss prevention guidelines. Provide vision and guidance to the reconditioning team in meeting performance metrics. Positively reinforce and engage the team regarding quality, production and cost objectives. Participate in and lead problem solving and continuous improvement efforts. What the job requires: To be able to do your job at Carvana, there are some basic requirements we want to share with you. 5 years of management experience either in automotive or a lean manufacturing environment. Knowledge of lean manufacturing principles. Experience leading and developing associates. Proven ability to obtain project deliverables and company metrics. Ability to read, write, speak and understand English. Must be at least 18 years of age. Valid unrestricted driver's license with a clean driving record in the last 3 years. Ability to maintain high volume and high-quality content in a fast-paced environment. Excellent written, verbal and interpersonal communication skills. Ability to work with and through teams to achieve results Strong analysis and decision making ability. Proficient computer skills. Ability to work overtime and on weekends. Ability to walk up to three miles each day. Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. Must be able to lift up to 40 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. Requires use of safety equipment and PPO that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
    $31k-41k yearly est. 1d ago
  • Market Operations Manager

    Carvana 4.1company rating

    Washington, NJ jobs

    At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video . About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you'll be Doing Be a continuous positive force within the market and create strong morale and spirit throughout the team. Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set. Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss. Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience. Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine Actively look for ways to improve the overall customer and Advocate team experience. Address and effectively manage complex and sensitive customer-facing issues. What you should have 5+ years work experience in a customer facing team environment 3+ years of management experience Proven history of developing and coaching employees Prior experience with strategic planning, process improvement, and guiding teams to exceed goals Excellent interpersonal and leadership skills Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience Willingness to work on weekends Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves It would be great if you also had Bachelor's Degree Experience with Salesforce or Tableau An analytical mind Experience handling logistics What we'll offer in return Full-Time Salary Position Medical, Dental, and Vision benefits 401K with company match A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more A great wellness program to keep you healthy and happy both physically and mentally Access to opportunities to expand your skillset and share your knowledge with others across the organization A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $42k-54k yearly est. 1d ago
  • Market Operations Manager

    Carvana 4.1company rating

    Paterson, NJ jobs

    At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video . About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you'll be Doing Be a continuous positive force within the market and create strong morale and spirit throughout the team. Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set. Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss. Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience. Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine Actively look for ways to improve the overall customer and Advocate team experience. Address and effectively manage complex and sensitive customer-facing issues. What you should have 5+ years work experience in a customer facing team environment 3+ years of management experience Proven history of developing and coaching employees Prior experience with strategic planning, process improvement, and guiding teams to exceed goals Excellent interpersonal and leadership skills Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience Willingness to work on weekends Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves It would be great if you also had Bachelor's Degree Experience with Salesforce or Tableau An analytical mind Experience handling logistics What we'll offer in return Full-Time Salary Position Medical, Dental, and Vision benefits 401K with company match A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more A great wellness program to keep you healthy and happy both physically and mentally Access to opportunities to expand your skillset and share your knowledge with others across the organization A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $42k-54k yearly est. 1d ago
  • Operations Manager - Buffalo

    Carvana 4.1company rating

    Pembroke, NY jobs

    At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our car's are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we're able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you've got what it takes to join our team? Keep reading below to see what we're looking for! Position Overview: This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center.. The Reconditioning Manager oversees all aspects of the vehicle reconditioning process and directs at least five leads and up to 70 front line associates in a lean manufacturing environment. This role will be responsible for maintaining a culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives. This position is not eligible for visa sponsorship. Salary range - $75,000-$90,000 annually What you'll be doing: Oversee day-to-day operations within the Inspection Center. Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management. Participate in the development and execution of strategic plans, goals, and objectives, ensuring alignment with those of the company. Ensure adherence to operating standards, systems, policies, procedures, and performance standards. Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values. Maintain supervisory staff by recruiting, selecting, orienting, and training employees. Ensure progression path training and certification processes are consistently executed. Train and mentor leads and associates by providing competency-based feedback. Ensure adequate production capacity levels for each line and assist with production planning. Ensure compliance with all health and safety and loss prevention guidelines. Provide vision and guidance to the reconditioning team in meeting performance metrics. Positively reinforce and engage the team regarding quality, production and cost objectives. Participate in and lead problem solving and continuous improvement efforts. What the job requires: To be able to do your job at Carvana, there are some basic requirements we want to share with you. 5 years of management experience either in automotive or a lean manufacturing environment. Knowledge of lean manufacturing principles. Experience leading and developing associates. Proven ability to obtain project deliverables and company metrics. Ability to read, write, speak and understand English. Must be at least 18 years of age. Valid unrestricted driver's license with a clean driving record in the last 3 years. Ability to maintain high volume and high-quality content in a fast-paced environment. Excellent written, verbal and interpersonal communication skills. Ability to work with and through teams to achieve results Strong analysis and decision making ability. Proficient computer skills. Ability to work overtime and on weekends. Ability to walk up to three miles each day. Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. Must be able to lift up to 40 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. Requires use of safety equipment and PPO that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
    $75k-90k yearly 1d ago
  • Market Operations Manager

    Carvana 4.1company rating

    Racine, WI jobs

    At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video . About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. What you'll be doing Mom's wear a lot of hats, they manage logistics, inventory quality, scheduling, registration paperwork, customer experience, employee experience, community outreach, and both mentoring and training programs. It can be an autonomous job that requires good decision-making skills, but the growth potential is tremendous and you'll always have a direct link to leadership at Carvana's home office in Phoenix. In return for your hard work, you'll have an opportunity to work at one of the fastest-growing and most creative technology companies around, helping us promote a life-changing product and develop a world-class team. Other duties as assigned. What you should have A Bachelor's degree from an accredited undergraduate institution. At least five years of relevant experience in team leadership roles managing multiple employees. Experience handling logistics. An ability to operate in ambiguity with the grace of a gazelle ... not the gazelle being hungrily chased by a lion, but the one bounding effortlessly through an open African savanna. An appreciation for differences of opinion. The savvy to manage employee and customer experience, as both will get messy at times, and to thrive in these situations by making interactions rewarding for all involved. The skills to examine processes and develop creative solutions. An understanding that things will change. We need to know you are okay with that. A willingness to roll up your sleeves, take on new assignments, and juggle many things at once. In other words, you're a multitasking wizard! What we'll offer in return Full-Time Salary Position Medical, Dental, and Vision benefits. 401K with company match. A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. A great wellness program to keep you healthy and happy both physically and mentally. Access to opportunities to expand your skill set and share your knowledge with others across the organization. A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $41k-51k yearly est. 2d ago
  • Market Operations Manager

    Carvana 4.1company rating

    Wyckoff, NJ jobs

    At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video . About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you'll be Doing Be a continuous positive force within the market and create strong morale and spirit throughout the team. Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set. Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss. Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience. Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine Actively look for ways to improve the overall customer and Advocate team experience. Address and effectively manage complex and sensitive customer-facing issues. What you should have 5+ years work experience in a customer facing team environment 3+ years of management experience Proven history of developing and coaching employees Prior experience with strategic planning, process improvement, and guiding teams to exceed goals Excellent interpersonal and leadership skills Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience Willingness to work on weekends Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves It would be great if you also had Bachelor's Degree Experience with Salesforce or Tableau An analytical mind Experience handling logistics What we'll offer in return Full-Time Salary Position Medical, Dental, and Vision benefits 401K with company match A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more A great wellness program to keep you healthy and happy both physically and mentally Access to opportunities to expand your skillset and share your knowledge with others across the organization A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $42k-54k yearly est. 1d ago
  • Market Operations Manager

    Carvana 4.1company rating

    Saint Francis, WI jobs

    At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video . About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you'll be Doing Be a continuous positive force within the market and create strong morale and spirit throughout the team. Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role. Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set. Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss. Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience. Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine Actively look for ways to improve the overall customer and Advocate team experience. Address and effectively manage complex and sensitive customer-facing issues. What you should have 5+ years work experience in a customer facing team environment 3+ years of management experience Proven history of developing and coaching employees Prior experience with strategic planning, process improvement, and guiding teams to exceed goals Excellent interpersonal and leadership skills Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience Willingness to work on weekends Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves It would be great if you also had Bachelor's Degree Experience with Salesforce or Tableau An analytical mind Experience handling logistics What we'll offer in return Full-Time Salary Position Medical, Dental, and Vision benefits 401K with company match A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more A great wellness program to keep you healthy and happy both physically and mentally Access to opportunities to expand your skillset and share your knowledge with others across the organization A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development A seat in one of the fastest-growing companies in the country Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Requires to work in outdoor weather conditions. Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. Frequently communicates with customers and must be able to exchange accurate information. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $41k-51k yearly est. 1d ago
  • Reconditioning Manager - Day and Night Shift Availability

    Carvana 4.1company rating

    Goodyear, AZ jobs

    Hours for Night Shift will be 4PM - 3AM At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our car's are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we're able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you've got what it takes to join our team? Keep reading below to see what we're looking for! Position Overview: This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center.. The Reconditioning Manager oversees all aspects of the vehicle reconditioning process and directs at least five leads and up to 70 front line associates in a lean manufacturing environment. This role will be responsible for maintaining a culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives. This position is not eligible for visa sponsorship. What you'll be doing: • Oversee day-to-day operations within the Inspection Center. • Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management. • Participate in the development and execution of strategic plans, goals, and objectives, ensuring alignment with those of the company. • Ensure adherence to operating standards, systems, policies, procedures, and performance standards. • Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values. • Maintain supervisory staff by recruiting, selecting, orienting, and training employees. • Ensure progression path training and certification processes are consistently executed. • Train and mentor leads and associates by providing competency-based feedback. • Ensure adequate production capacity levels for each line and assist with production planning. • Ensure compliance with all health and safety and loss prevention guidelines. • Provide vision and guidance to the reconditioning team in meeting performance metrics. • Positively reinforce and engage the team regarding quality, production and cost objectives. • Participate in and lead problem solving and continuous improvement efforts. What the job requires: To be able to do your job at Carvana, there are some basic requirements we want to share with you. • 5 years of management experience either in automotive or a lean manufacturing environment. • Knowledge of lean manufacturing principles. • Experience leading and developing associates. • Proven ability to obtain project deliverables and company metrics. • Ability to read, write, speak and understand English. • Must be at least 18 years of age. • Valid driver's license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years). • Ability to maintain high volume and high-quality content in a fast-paced environment. • Excellent written, verbal and interpersonal communication skills. • Ability to work with and through teams to achieve results • Strong analysis and decision making ability. • Proficient computer skills. • Ability to work overtime and on weekends. • Ability to walk up to three miles each day. • Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. • Must be able to lift up to 40 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. • Requires use of safety equipment and PPO that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
    $27k-30k yearly est. 2d ago
  • Automotive Fixed Operations Manager

    Dent Wizard International 4.6company rating

    Austin, TX jobs

    *For a quick application text APPLY1 to 82174* *About Dent Wizard* Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. *Job Title:* Fixed Operations Manager *Location:* Austin, TX *Reports To:* District Manager *Position Summary* The Fixed Operations Manager is a front-line leadership and sales role responsible for driving organic revenue growth and developing Technician talent across a limited number of worksites. This position serves as the primary liaison between customers, Technicians, and the home office, ensuring operational excellence and superior customer service. *Essential Duties & Responsibilities* *Leadership* * Act as team leader and mentor to Technicians, providing daily guidance and support both in-person and remotely. * Schedule Technicians and manage workload distribution. * Collaborate with DM/ROD/RVP to ensure staffing levels meet current and future business needs. * Hire new Technicians and oversee onboarding for smooth integration into service operations. * Provide technical support and share best practices to maximize Technician productivity. * Identify high-potential Technicians and coordinate advanced or cross-training opportunities. * Deliver balanced, real-time feedback and address performance deficiencies proactively. * Develop and implement performance improvement plans as needed. * Conduct formal annual performance reviews. *Operations* * Serve as the pivot point between customers, Technicians, and the home office. * Initiate and maintain business relationships with auctions, rental agencies, and auto dealers. * Expand service offerings by educating client managers and service writers on reconditioning services (e.g., PDR, bumper and wheel restoration). * Conduct utilization reviews of client and departmental accounts on a weekly/monthly basis. * Perform quality checks on repairs to ensure compliance with company standards and identify revenue opportunities. * Lead monthly Technician meetings to share company updates and strategic direction. * Continuously improve personal sales skills and industry knowledge. *Administrative* * Ensure compliance with facility regulatory standards and company policies. * Maintain cleanliness and organization of company supplies, tents, vehicles, and equipment. * Manage inventory levels and control shop waste. * Reinforce company expectations regarding professionalism, customer service, and quality standards. * Prepare operational updates and Technician performance reports. *Qualifications* *Required* * Proven experience coaching and managing team performance. * Ability to manage multiple projects with varying timelines and priorities. * Strong service orientation and ability to collaborate across sales channels. * Excellent presentation and communication skills; credible and persuasive communicator. * Solid understanding of financial results and material cost management. * Sound judgment and problem-solving skills. * Knowledge of local and federal environmental, health, and safety regulations. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $55.000 - $60.000 / YearWe offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies [Benefits Highlights Booklet]( *EOE Statement: *Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at ...@dentwizard.com.
    $55-60 hourly 8d ago
  • Area Operations Manager - Reman

    Dent Wizard International 4.6company rating

    Phoenix, AZ jobs

    *For a quick application text APPLY1 to 82174* *About Dent Wizard* Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. * Area Operations Manager - Wheel Remanufacturing Division * *Location- Phoenix, AZ* *Compensation: $70.000 - $80.000/ Year * An Area Operations Manager - Reman is responsible for overseeing the daily operations of multiple wheel remanufacturing shop locations within a designated area. This role ensures operational excellence, team development, customer satisfaction, and adherence to safety and quality standards. In addition, the Area Operations Manager plays a key role in business development, identifying and securing new customer opportunities to support Dent Wizard's growth strategy. Essential functions include: *Operational Excellence* * Oversee daily operations to ensure efficiency, quality, and safety across all locations. * Address and resolve operational issues promptly, ensuring minimal disruption to service. * Maintain high standards of cleanliness and environmental health and safety (EHS) at all sites. *Customer Service & Relationship Management* * Build and maintain strong relationships with key customers. * Ensure service delivery meets or exceeds customer expectations. * Represent Dent Wizard in customer meetings. * Promote a five-star customer service culture across all teams. *Business Development* * Proactively identify and pursue new business opportunities within the assigned area. * Develop and present proposals to prospective customers. * Collaborate with marketing team to support lead generation and conversion. * Expand Dent Wizard's footprint by building relationships with dealerships, collision centers, and other potential partners. *Talent Acquisition & Workforce Planning* * Drive recruitment and hiring efforts for area roles in collaboration with HR. * Identify staffing needs and ensure appropriate coverage to meet operational demands. * Support onboarding and integration of new hires into the team. *Leadership & Team Development* * Foster a positive, inclusive, and productive work environment aligned with Dent Wizard's core values. * Lead, coach, and develop team members to drive performance, engagement, and retention. * Facilitate ongoing training and performance evaluations. *Performance Monitoring & Reporting* * Track and report on key performance indicators (KPIs) related to productivity, quality, and customer satisfaction. * Implement continuous improvement initiatives to enhance operational performance. *Administration * * Coordinate supplies and parts ordering management * Troubleshoot most critical operational issues * Maintain clean, organized work areas that meet DW's compliance (EHS) standards * Support and adhere to DW's policies and procedures on ethics standards and commitments * Ensure effective invoicing processes are implemented and maintained *Other Duties as Assigned* *Competencies Required* * Executes with Quality * Executive Presence * Reinvents and Innovates * Customer Focus * Acquires and Builds Talent * Grows the business *Physical Job Requirements* * Continuous viewing from and inputting data to a computer screen. * Travel as necessary ( *Drug Policy* * Dent Wizard is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $70.000 - $80.000 /year We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies [Benefits Highlights Booklet]( *EOE Statement: *Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at ...@dentwizard.com.
    $41k-57k yearly est. 8d ago
  • Operations Manager

    Grammer Americas 3.5company rating

    Southaven, MS jobs

    GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains. As a global partner to the vehicle manufacturing industry, we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today's competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries. GRAMMER is a leading North American full service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems. Culture: Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions. What we are looking for: Grammer is looking for an Operations Manager to join our location in Shannon, MS. The ideal candidate will enjoy working in a team environment. This individual will have an opportunity to make lasting and positive changes in our team! This position reports directly to the Grammer Tupelo Plant Manager The Operations Manager's goal is to deliver the planned budget commitment measured through gross margin, inventory levels, and operational efficiency including ensuring the fundamentals in the plant: safety, customer satisfaction, quality and on time delivery, empowerment of employees, manage budgets to drive the appropriate actions to adapt plant resources and costs to volume variation and launch readiness for new programs. What you will be doing: Responsibilities as they relate to current and new projects include establishing capital needs, launch strategy, project timing, employee involvement, customer representation and cross-functional communications and alignment relating to the projects. Lead by example to build and maintain a plant culture that embraces the values of CODE - Collaboration, Openness, Drive, and Empowerment. Challenge traditional boundaries and eliminate barriers which do not promote continuous improvement of the enterprise. Support and ensure safety policies and procedures are consistently followed throughout the facility. Lead, support, and develop the Production Supervisors, Technical Supervisor, and Process Technicians. Establish and track Production Department objectives/KPIs. Support root cause analysis and proper resolution to conflict. Report out KPIs, challenges, and planned corrective action implementations to various levels of leadership. Assess/evaluate team members to ensure continuous development and opportunities for internal growth/succession planning. Assist in establishing and monitoring key operating objectives of the production facility. Participate in future planning and proactively lead/support continuous improvement projects. Actively work with and effectively communicate to floor personnel to ensure quality product. Issue process improvements and cost reductions as required. Maintain appropriate manning and schedules to support customer requirements. Understand and facilitate continuous improvement of Quality and Environmental Systems (TS16949 and ISO 14000). Participate as a member of the plant Management QOS review team. Along with the total plant management team, develop and maintain healthy community relations. Act with a high sense of urgency, in particular with respect to customer needs. Assure that quality product is maintained along with production schedules being met. Set stretch goals/targets for direct reports and achieve them through rigorous use of continuous improvement and employee involvement methods. Responsibilities: Develop and follow production plans, as well as Grammer standard processes; ensure feasibility of production plans. Achieve financial targets: prepare and present the Operations budget; manage the actual production costs based on target costs; maintain product margin, and monitor serial productivity (labor level, material consumption, etc.). Manage the Operations teams: ensure appropriate staffing, maintain working environment according to Grammer Environment, Health, & Safety (EHS) standards, detect and advise training needs, share information (transparency), participate in people development initiatives. Meet established customer specifications concerning cycle time, delivery, quality, quantity and costs; implement preventative and corrective measures in the production process to ensure that customer demands are properly met; coordinate with Quality team to meet all customer standards. Implement action plans to improve functionality/productivity and to obtain program and Grammer objectives; make necessary corrective adjustments. Coordinate resource planning concerning inventory, equipment, staffing, activities, etc. Maintain dashboard indicators/status reports to monitor lead time, supply-chain targets, EHS, performance, etc. On the Job Training (OJT) of peers and Stop Scrap procedures. Develop proactive interrelationships between the plant supervisors and other functional support departments. Responsible for maintaining morale and employee relations in the plant Facilitate the Development of the operating budget and the capital budget Know and apply GPS (Grammer Production Systems) Principles. Lead by Example; Be Respectful, Be Prompt, Be Consistent, Be Available Environment, Health, and Safety (EHS) Responsible for the application of safety standards and for adhering to TS16949, ISO 14001 and 45000 standards using GPQ (Grammer Produces Quality) methodology (All functions) Ensure the plant functions according to the Control Plans, the established policies and procedures and adheres to all safety, environmental, and quality standards. Responsible for resolution of all safety related issues in a timely manner within the area Monitor safety performance of the department and make improvements as required. Ensure workforce has completed all safety related training requirements Perform safety observation tours at scheduled intervals. Maintain excellent housekeeping in your areas at all times. Comply with all safety and environmental regulations Quality Ensure ALL Quality Gates/Quality Inspections/Error Proofing/FTQ Checks have been executed per the Process Control Plan every shift, every day. Perform daily layered process audits, address findings immediately. Approve all the Operator work instructions and work instruction revisions. Investigate, communicate, and resolve quality issues promptly. Use alarm and escalation process as defined Implement containment activities in a timely manner. Responsible for quality performance of the production lines as measured by KPIs on a daily basis. Use KPI charts to document activity. Perform scrap reviews on a daily basis and communicate/escalate issues. Use KPI charts to document activity. Execute Quality System Requirements, both Customer and Grammer GPQ system Products/Volume/Effective planning and scheduling (man, machine and material) of production area to meet production plan. Monitor hourly and daily throughput to ensure production plan adherence according to MPS and Production Plans. Effectively communicate and work with all departments (maintenance, engineering, HR, quality, logistics and IT) to resolve issues in a timely manner. Responsible for the proper training and certification of all operators, BCI, and inspectors supporting the production area Maintain Production plan adherence, productivity, performance data on visual boards Gemba walks Cost Approve and execute engineering and process change introduction into production Identify and implement cost reduction ideas/Support Cost Reduction Roadmap Lead kaizen workshop events, execute improvements identified Achieve Mfg. KPIs for Safety, Quality, Volume, Cost, Scrap, Productivity Understand, Track, and Meet Budget Commitments Align resources amongst Business Units to meet Plant Priorities Communication/Environment/Drive an atmosphere of trust, respect and accountability. Train, coach, inspire, and engage Supervisors/Shift Leaders/Team Leaders Effectively resolve and communicate issues to the team. Effectively communicate and work with all department (maintenance, engineering, HR, quality, and IT) to resolve issues in a timely manner. What you will bring along: Bachelors Degree in a related field of study A minimum of 5 years experience in a similar role A minimum of 10 years experience in the Automotive industry or a similar large-scale manufacturing environment Plant start-up or high product launch exposure a plus Plastics experience preferred Greenfield/Brownfield launch experience is a plus. Experience in production management and lean manufacturing, production systems, Toyota production system Experience in team management with leadership and coaching skills Ability to build and manage a P&L budget. Knowledge in Finance. Highly reciprocal with strong consultative, analytical, time management, and project management skills with the ability to influence, resolve complex problems, and identify systemic issues. Experience handling difficult situations effectively, negotiate persuasively, communicate information and convey ideas clearly. Initiate and develop important relationships based on trust and credibility. Ability to independently drive innovation and foster the development of new ideas/approaches/methods. What we can provide you: Medical, Dental, and Vision coverage Tuition reimbursement programs 401(k) match Robust EAP services Developmental opportunities Much more!
    $55k-93k yearly est. 2d ago
  • Operations Manager

    Grammer Americas 3.5company rating

    Jackson, MS jobs

    GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains. As a global partner to the vehicle manufacturing industry, we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today's competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries. GRAMMER is a leading North American full service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems. Culture: Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions. What we are looking for: Grammer is looking for an Operations Manager to join our location in Shannon, MS. The ideal candidate will enjoy working in a team environment. This individual will have an opportunity to make lasting and positive changes in our team! This position reports directly to the Grammer Tupelo Plant Manager The Operations Manager's goal is to deliver the planned budget commitment measured through gross margin, inventory levels, and operational efficiency including ensuring the fundamentals in the plant: safety, customer satisfaction, quality and on time delivery, empowerment of employees, manage budgets to drive the appropriate actions to adapt plant resources and costs to volume variation and launch readiness for new programs. What you will be doing: Responsibilities as they relate to current and new projects include establishing capital needs, launch strategy, project timing, employee involvement, customer representation and cross-functional communications and alignment relating to the projects. Lead by example to build and maintain a plant culture that embraces the values of CODE - Collaboration, Openness, Drive, and Empowerment. Challenge traditional boundaries and eliminate barriers which do not promote continuous improvement of the enterprise. Support and ensure safety policies and procedures are consistently followed throughout the facility. Lead, support, and develop the Production Supervisors, Technical Supervisor, and Process Technicians. Establish and track Production Department objectives/KPIs. Support root cause analysis and proper resolution to conflict. Report out KPIs, challenges, and planned corrective action implementations to various levels of leadership. Assess/evaluate team members to ensure continuous development and opportunities for internal growth/succession planning. Assist in establishing and monitoring key operating objectives of the production facility. Participate in future planning and proactively lead/support continuous improvement projects. Actively work with and effectively communicate to floor personnel to ensure quality product. Issue process improvements and cost reductions as required. Maintain appropriate manning and schedules to support customer requirements. Understand and facilitate continuous improvement of Quality and Environmental Systems (TS16949 and ISO 14000). Participate as a member of the plant Management QOS review team. Along with the total plant management team, develop and maintain healthy community relations. Act with a high sense of urgency, in particular with respect to customer needs. Assure that quality product is maintained along with production schedules being met. Set stretch goals/targets for direct reports and achieve them through rigorous use of continuous improvement and employee involvement methods. Responsibilities: Develop and follow production plans, as well as Grammer standard processes; ensure feasibility of production plans. Achieve financial targets: prepare and present the Operations budget; manage the actual production costs based on target costs; maintain product margin, and monitor serial productivity (labor level, material consumption, etc.). Manage the Operations teams: ensure appropriate staffing, maintain working environment according to Grammer Environment, Health, & Safety (EHS) standards, detect and advise training needs, share information (transparency), participate in people development initiatives. Meet established customer specifications concerning cycle time, delivery, quality, quantity and costs; implement preventative and corrective measures in the production process to ensure that customer demands are properly met; coordinate with Quality team to meet all customer standards. Implement action plans to improve functionality/productivity and to obtain program and Grammer objectives; make necessary corrective adjustments. Coordinate resource planning concerning inventory, equipment, staffing, activities, etc. Maintain dashboard indicators/status reports to monitor lead time, supply-chain targets, EHS, performance, etc. On the Job Training (OJT) of peers and Stop Scrap procedures. Develop proactive interrelationships between the plant supervisors and other functional support departments. Responsible for maintaining morale and employee relations in the plant Facilitate the Development of the operating budget and the capital budget Know and apply GPS (Grammer Production Systems) Principles. Lead by Example; Be Respectful, Be Prompt, Be Consistent, Be Available Environment, Health, and Safety (EHS) Responsible for the application of safety standards and for adhering to TS16949, ISO 14001 and 45000 standards using GPQ (Grammer Produces Quality) methodology (All functions) Ensure the plant functions according to the Control Plans, the established policies and procedures and adheres to all safety, environmental, and quality standards. Responsible for resolution of all safety related issues in a timely manner within the area Monitor safety performance of the department and make improvements as required. Ensure workforce has completed all safety related training requirements Perform safety observation tours at scheduled intervals. Maintain excellent housekeeping in your areas at all times. Comply with all safety and environmental regulations Quality Ensure ALL Quality Gates/Quality Inspections/Error Proofing/FTQ Checks have been executed per the Process Control Plan every shift, every day. Perform daily layered process audits, address findings immediately. Approve all the Operator work instructions and work instruction revisions. Investigate, communicate, and resolve quality issues promptly. Use alarm and escalation process as defined Implement containment activities in a timely manner. Responsible for quality performance of the production lines as measured by KPIs on a daily basis. Use KPI charts to document activity. Perform scrap reviews on a daily basis and communicate/escalate issues. Use KPI charts to document activity. Execute Quality System Requirements, both Customer and Grammer GPQ system Products/Volume/Effective planning and scheduling (man, machine and material) of production area to meet production plan. Monitor hourly and daily throughput to ensure production plan adherence according to MPS and Production Plans. Effectively communicate and work with all departments (maintenance, engineering, HR, quality, logistics and IT) to resolve issues in a timely manner. Responsible for the proper training and certification of all operators, BCI, and inspectors supporting the production area Maintain Production plan adherence, productivity, performance data on visual boards Gemba walks Cost Approve and execute engineering and process change introduction into production Identify and implement cost reduction ideas/Support Cost Reduction Roadmap Lead kaizen workshop events, execute improvements identified Achieve Mfg. KPIs for Safety, Quality, Volume, Cost, Scrap, Productivity Understand, Track, and Meet Budget Commitments Align resources amongst Business Units to meet Plant Priorities Communication/Environment/Drive an atmosphere of trust, respect and accountability. Train, coach, inspire, and engage Supervisors/Shift Leaders/Team Leaders Effectively resolve and communicate issues to the team. Effectively communicate and work with all department (maintenance, engineering, HR, quality, and IT) to resolve issues in a timely manner. What you will bring along: Bachelors Degree in a related field of study A minimum of 5 years experience in a similar role A minimum of 10 years experience in the Automotive industry or a similar large-scale manufacturing environment Plant start-up or high product launch exposure a plus Plastics experience preferred Greenfield/Brownfield launch experience is a plus. Experience in production management and lean manufacturing, production systems, Toyota production system Experience in team management with leadership and coaching skills Ability to build and manage a P&L budget. Knowledge in Finance. Highly reciprocal with strong consultative, analytical, time management, and project management skills with the ability to influence, resolve complex problems, and identify systemic issues. Experience handling difficult situations effectively, negotiate persuasively, communicate information and convey ideas clearly. Initiate and develop important relationships based on trust and credibility. Ability to independently drive innovation and foster the development of new ideas/approaches/methods. What we can provide you: Medical, Dental, and Vision coverage Tuition reimbursement programs 401(k) match Robust EAP services Developmental opportunities Much more!
    $53k-90k yearly est. 2d ago
  • Operations Manager

    Grammer Americas 3.5company rating

    Gulfport, MS jobs

    GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains. As a global partner to the vehicle manufacturing industry, we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today's competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries. GRAMMER is a leading North American full service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems. Culture: Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions. What we are looking for: Grammer is looking for an Operations Manager to join our location in Shannon, MS. The ideal candidate will enjoy working in a team environment. This individual will have an opportunity to make lasting and positive changes in our team! This position reports directly to the Grammer Tupelo Plant Manager The Operations Manager's goal is to deliver the planned budget commitment measured through gross margin, inventory levels, and operational efficiency including ensuring the fundamentals in the plant: safety, customer satisfaction, quality and on time delivery, empowerment of employees, manage budgets to drive the appropriate actions to adapt plant resources and costs to volume variation and launch readiness for new programs. What you will be doing: Responsibilities as they relate to current and new projects include establishing capital needs, launch strategy, project timing, employee involvement, customer representation and cross-functional communications and alignment relating to the projects. Lead by example to build and maintain a plant culture that embraces the values of CODE - Collaboration, Openness, Drive, and Empowerment. Challenge traditional boundaries and eliminate barriers which do not promote continuous improvement of the enterprise. Support and ensure safety policies and procedures are consistently followed throughout the facility. Lead, support, and develop the Production Supervisors, Technical Supervisor, and Process Technicians. Establish and track Production Department objectives/KPIs. Support root cause analysis and proper resolution to conflict. Report out KPIs, challenges, and planned corrective action implementations to various levels of leadership. Assess/evaluate team members to ensure continuous development and opportunities for internal growth/succession planning. Assist in establishing and monitoring key operating objectives of the production facility. Participate in future planning and proactively lead/support continuous improvement projects. Actively work with and effectively communicate to floor personnel to ensure quality product. Issue process improvements and cost reductions as required. Maintain appropriate manning and schedules to support customer requirements. Understand and facilitate continuous improvement of Quality and Environmental Systems (TS16949 and ISO 14000). Participate as a member of the plant Management QOS review team. Along with the total plant management team, develop and maintain healthy community relations. Act with a high sense of urgency, in particular with respect to customer needs. Assure that quality product is maintained along with production schedules being met. Set stretch goals/targets for direct reports and achieve them through rigorous use of continuous improvement and employee involvement methods. Responsibilities: Develop and follow production plans, as well as Grammer standard processes; ensure feasibility of production plans. Achieve financial targets: prepare and present the Operations budget; manage the actual production costs based on target costs; maintain product margin, and monitor serial productivity (labor level, material consumption, etc.). Manage the Operations teams: ensure appropriate staffing, maintain working environment according to Grammer Environment, Health, & Safety (EHS) standards, detect and advise training needs, share information (transparency), participate in people development initiatives. Meet established customer specifications concerning cycle time, delivery, quality, quantity and costs; implement preventative and corrective measures in the production process to ensure that customer demands are properly met; coordinate with Quality team to meet all customer standards. Implement action plans to improve functionality/productivity and to obtain program and Grammer objectives; make necessary corrective adjustments. Coordinate resource planning concerning inventory, equipment, staffing, activities, etc. Maintain dashboard indicators/status reports to monitor lead time, supply-chain targets, EHS, performance, etc. On the Job Training (OJT) of peers and Stop Scrap procedures. Develop proactive interrelationships between the plant supervisors and other functional support departments. Responsible for maintaining morale and employee relations in the plant Facilitate the Development of the operating budget and the capital budget Know and apply GPS (Grammer Production Systems) Principles. Lead by Example; Be Respectful, Be Prompt, Be Consistent, Be Available Environment, Health, and Safety (EHS) Responsible for the application of safety standards and for adhering to TS16949, ISO 14001 and 45000 standards using GPQ (Grammer Produces Quality) methodology (All functions) Ensure the plant functions according to the Control Plans, the established policies and procedures and adheres to all safety, environmental, and quality standards. Responsible for resolution of all safety related issues in a timely manner within the area Monitor safety performance of the department and make improvements as required. Ensure workforce has completed all safety related training requirements Perform safety observation tours at scheduled intervals. Maintain excellent housekeeping in your areas at all times. Comply with all safety and environmental regulations Quality Ensure ALL Quality Gates/Quality Inspections/Error Proofing/FTQ Checks have been executed per the Process Control Plan every shift, every day. Perform daily layered process audits, address findings immediately. Approve all the Operator work instructions and work instruction revisions. Investigate, communicate, and resolve quality issues promptly. Use alarm and escalation process as defined Implement containment activities in a timely manner. Responsible for quality performance of the production lines as measured by KPIs on a daily basis. Use KPI charts to document activity. Perform scrap reviews on a daily basis and communicate/escalate issues. Use KPI charts to document activity. Execute Quality System Requirements, both Customer and Grammer GPQ system Products/Volume/Effective planning and scheduling (man, machine and material) of production area to meet production plan. Monitor hourly and daily throughput to ensure production plan adherence according to MPS and Production Plans. Effectively communicate and work with all departments (maintenance, engineering, HR, quality, logistics and IT) to resolve issues in a timely manner. Responsible for the proper training and certification of all operators, BCI, and inspectors supporting the production area Maintain Production plan adherence, productivity, performance data on visual boards Gemba walks Cost Approve and execute engineering and process change introduction into production Identify and implement cost reduction ideas/Support Cost Reduction Roadmap Lead kaizen workshop events, execute improvements identified Achieve Mfg. KPIs for Safety, Quality, Volume, Cost, Scrap, Productivity Understand, Track, and Meet Budget Commitments Align resources amongst Business Units to meet Plant Priorities Communication/Environment/Drive an atmosphere of trust, respect and accountability. Train, coach, inspire, and engage Supervisors/Shift Leaders/Team Leaders Effectively resolve and communicate issues to the team. Effectively communicate and work with all department (maintenance, engineering, HR, quality, and IT) to resolve issues in a timely manner. What you will bring along: Bachelors Degree in a related field of study A minimum of 5 years experience in a similar role A minimum of 10 years experience in the Automotive industry or a similar large-scale manufacturing environment Plant start-up or high product launch exposure a plus Plastics experience preferred Greenfield/Brownfield launch experience is a plus. Experience in production management and lean manufacturing, production systems, Toyota production system Experience in team management with leadership and coaching skills Ability to build and manage a P&L budget. Knowledge in Finance. Highly reciprocal with strong consultative, analytical, time management, and project management skills with the ability to influence, resolve complex problems, and identify systemic issues. Experience handling difficult situations effectively, negotiate persuasively, communicate information and convey ideas clearly. Initiate and develop important relationships based on trust and credibility. Ability to independently drive innovation and foster the development of new ideas/approaches/methods. What we can provide you: Medical, Dental, and Vision coverage Tuition reimbursement programs 401(k) match Robust EAP services Developmental opportunities Much more!
    $52k-89k yearly est. 2d ago
  • Operations Manager

    Grammer Americas 3.5company rating

    Meridian, MS jobs

    GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains. As a global partner to the vehicle manufacturing industry, we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today's competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries. GRAMMER is a leading North American full service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems. Culture: Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions. What we are looking for: Grammer is looking for an Operations Manager to join our location in Shannon, MS. The ideal candidate will enjoy working in a team environment. This individual will have an opportunity to make lasting and positive changes in our team! This position reports directly to the Grammer Tupelo Plant Manager The Operations Manager's goal is to deliver the planned budget commitment measured through gross margin, inventory levels, and operational efficiency including ensuring the fundamentals in the plant: safety, customer satisfaction, quality and on time delivery, empowerment of employees, manage budgets to drive the appropriate actions to adapt plant resources and costs to volume variation and launch readiness for new programs. What you will be doing: Responsibilities as they relate to current and new projects include establishing capital needs, launch strategy, project timing, employee involvement, customer representation and cross-functional communications and alignment relating to the projects. Lead by example to build and maintain a plant culture that embraces the values of CODE - Collaboration, Openness, Drive, and Empowerment. Challenge traditional boundaries and eliminate barriers which do not promote continuous improvement of the enterprise. Support and ensure safety policies and procedures are consistently followed throughout the facility. Lead, support, and develop the Production Supervisors, Technical Supervisor, and Process Technicians. Establish and track Production Department objectives/KPIs. Support root cause analysis and proper resolution to conflict. Report out KPIs, challenges, and planned corrective action implementations to various levels of leadership. Assess/evaluate team members to ensure continuous development and opportunities for internal growth/succession planning. Assist in establishing and monitoring key operating objectives of the production facility. Participate in future planning and proactively lead/support continuous improvement projects. Actively work with and effectively communicate to floor personnel to ensure quality product. Issue process improvements and cost reductions as required. Maintain appropriate manning and schedules to support customer requirements. Understand and facilitate continuous improvement of Quality and Environmental Systems (TS16949 and ISO 14000). Participate as a member of the plant Management QOS review team. Along with the total plant management team, develop and maintain healthy community relations. Act with a high sense of urgency, in particular with respect to customer needs. Assure that quality product is maintained along with production schedules being met. Set stretch goals/targets for direct reports and achieve them through rigorous use of continuous improvement and employee involvement methods. Responsibilities: Develop and follow production plans, as well as Grammer standard processes; ensure feasibility of production plans. Achieve financial targets: prepare and present the Operations budget; manage the actual production costs based on target costs; maintain product margin, and monitor serial productivity (labor level, material consumption, etc.). Manage the Operations teams: ensure appropriate staffing, maintain working environment according to Grammer Environment, Health, & Safety (EHS) standards, detect and advise training needs, share information (transparency), participate in people development initiatives. Meet established customer specifications concerning cycle time, delivery, quality, quantity and costs; implement preventative and corrective measures in the production process to ensure that customer demands are properly met; coordinate with Quality team to meet all customer standards. Implement action plans to improve functionality/productivity and to obtain program and Grammer objectives; make necessary corrective adjustments. Coordinate resource planning concerning inventory, equipment, staffing, activities, etc. Maintain dashboard indicators/status reports to monitor lead time, supply-chain targets, EHS, performance, etc. On the Job Training (OJT) of peers and Stop Scrap procedures. Develop proactive interrelationships between the plant supervisors and other functional support departments. Responsible for maintaining morale and employee relations in the plant Facilitate the Development of the operating budget and the capital budget Know and apply GPS (Grammer Production Systems) Principles. Lead by Example; Be Respectful, Be Prompt, Be Consistent, Be Available Environment, Health, and Safety (EHS) Responsible for the application of safety standards and for adhering to TS16949, ISO 14001 and 45000 standards using GPQ (Grammer Produces Quality) methodology (All functions) Ensure the plant functions according to the Control Plans, the established policies and procedures and adheres to all safety, environmental, and quality standards. Responsible for resolution of all safety related issues in a timely manner within the area Monitor safety performance of the department and make improvements as required. Ensure workforce has completed all safety related training requirements Perform safety observation tours at scheduled intervals. Maintain excellent housekeeping in your areas at all times. Comply with all safety and environmental regulations Quality Ensure ALL Quality Gates/Quality Inspections/Error Proofing/FTQ Checks have been executed per the Process Control Plan every shift, every day. Perform daily layered process audits, address findings immediately. Approve all the Operator work instructions and work instruction revisions. Investigate, communicate, and resolve quality issues promptly. Use alarm and escalation process as defined Implement containment activities in a timely manner. Responsible for quality performance of the production lines as measured by KPIs on a daily basis. Use KPI charts to document activity. Perform scrap reviews on a daily basis and communicate/escalate issues. Use KPI charts to document activity. Execute Quality System Requirements, both Customer and Grammer GPQ system Products/Volume/Effective planning and scheduling (man, machine and material) of production area to meet production plan. Monitor hourly and daily throughput to ensure production plan adherence according to MPS and Production Plans. Effectively communicate and work with all departments (maintenance, engineering, HR, quality, logistics and IT) to resolve issues in a timely manner. Responsible for the proper training and certification of all operators, BCI, and inspectors supporting the production area Maintain Production plan adherence, productivity, performance data on visual boards Gemba walks Cost Approve and execute engineering and process change introduction into production Identify and implement cost reduction ideas/Support Cost Reduction Roadmap Lead kaizen workshop events, execute improvements identified Achieve Mfg. KPIs for Safety, Quality, Volume, Cost, Scrap, Productivity Understand, Track, and Meet Budget Commitments Align resources amongst Business Units to meet Plant Priorities Communication/Environment/Drive an atmosphere of trust, respect and accountability. Train, coach, inspire, and engage Supervisors/Shift Leaders/Team Leaders Effectively resolve and communicate issues to the team. Effectively communicate and work with all department (maintenance, engineering, HR, quality, and IT) to resolve issues in a timely manner. What you will bring along: Bachelors Degree in a related field of study A minimum of 5 years experience in a similar role A minimum of 10 years experience in the Automotive industry or a similar large-scale manufacturing environment Plant start-up or high product launch exposure a plus Plastics experience preferred Greenfield/Brownfield launch experience is a plus. Experience in production management and lean manufacturing, production systems, Toyota production system Experience in team management with leadership and coaching skills Ability to build and manage a P&L budget. Knowledge in Finance. Highly reciprocal with strong consultative, analytical, time management, and project management skills with the ability to influence, resolve complex problems, and identify systemic issues. Experience handling difficult situations effectively, negotiate persuasively, communicate information and convey ideas clearly. Initiate and develop important relationships based on trust and credibility. Ability to independently drive innovation and foster the development of new ideas/approaches/methods. What we can provide you: Medical, Dental, and Vision coverage Tuition reimbursement programs 401(k) match Robust EAP services Developmental opportunities Much more!
    $53k-90k yearly est. 2d ago
  • Operations Manager

    Grammer Americas 3.5company rating

    Hattiesburg, MS jobs

    GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains. As a global partner to the vehicle manufacturing industry, we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today's competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries. GRAMMER is a leading North American full service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems. Culture: Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions. What we are looking for: Grammer is looking for an Operations Manager to join our location in Shannon, MS. The ideal candidate will enjoy working in a team environment. This individual will have an opportunity to make lasting and positive changes in our team! This position reports directly to the Grammer Tupelo Plant Manager The Operations Manager's goal is to deliver the planned budget commitment measured through gross margin, inventory levels, and operational efficiency including ensuring the fundamentals in the plant: safety, customer satisfaction, quality and on time delivery, empowerment of employees, manage budgets to drive the appropriate actions to adapt plant resources and costs to volume variation and launch readiness for new programs. What you will be doing: Responsibilities as they relate to current and new projects include establishing capital needs, launch strategy, project timing, employee involvement, customer representation and cross-functional communications and alignment relating to the projects. Lead by example to build and maintain a plant culture that embraces the values of CODE - Collaboration, Openness, Drive, and Empowerment. Challenge traditional boundaries and eliminate barriers which do not promote continuous improvement of the enterprise. Support and ensure safety policies and procedures are consistently followed throughout the facility. Lead, support, and develop the Production Supervisors, Technical Supervisor, and Process Technicians. Establish and track Production Department objectives/KPIs. Support root cause analysis and proper resolution to conflict. Report out KPIs, challenges, and planned corrective action implementations to various levels of leadership. Assess/evaluate team members to ensure continuous development and opportunities for internal growth/succession planning. Assist in establishing and monitoring key operating objectives of the production facility. Participate in future planning and proactively lead/support continuous improvement projects. Actively work with and effectively communicate to floor personnel to ensure quality product. Issue process improvements and cost reductions as required. Maintain appropriate manning and schedules to support customer requirements. Understand and facilitate continuous improvement of Quality and Environmental Systems (TS16949 and ISO 14000). Participate as a member of the plant Management QOS review team. Along with the total plant management team, develop and maintain healthy community relations. Act with a high sense of urgency, in particular with respect to customer needs. Assure that quality product is maintained along with production schedules being met. Set stretch goals/targets for direct reports and achieve them through rigorous use of continuous improvement and employee involvement methods. Responsibilities: Develop and follow production plans, as well as Grammer standard processes; ensure feasibility of production plans. Achieve financial targets: prepare and present the Operations budget; manage the actual production costs based on target costs; maintain product margin, and monitor serial productivity (labor level, material consumption, etc.). Manage the Operations teams: ensure appropriate staffing, maintain working environment according to Grammer Environment, Health, & Safety (EHS) standards, detect and advise training needs, share information (transparency), participate in people development initiatives. Meet established customer specifications concerning cycle time, delivery, quality, quantity and costs; implement preventative and corrective measures in the production process to ensure that customer demands are properly met; coordinate with Quality team to meet all customer standards. Implement action plans to improve functionality/productivity and to obtain program and Grammer objectives; make necessary corrective adjustments. Coordinate resource planning concerning inventory, equipment, staffing, activities, etc. Maintain dashboard indicators/status reports to monitor lead time, supply-chain targets, EHS, performance, etc. On the Job Training (OJT) of peers and Stop Scrap procedures. Develop proactive interrelationships between the plant supervisors and other functional support departments. Responsible for maintaining morale and employee relations in the plant Facilitate the Development of the operating budget and the capital budget Know and apply GPS (Grammer Production Systems) Principles. Lead by Example; Be Respectful, Be Prompt, Be Consistent, Be Available Environment, Health, and Safety (EHS) Responsible for the application of safety standards and for adhering to TS16949, ISO 14001 and 45000 standards using GPQ (Grammer Produces Quality) methodology (All functions) Ensure the plant functions according to the Control Plans, the established policies and procedures and adheres to all safety, environmental, and quality standards. Responsible for resolution of all safety related issues in a timely manner within the area Monitor safety performance of the department and make improvements as required. Ensure workforce has completed all safety related training requirements Perform safety observation tours at scheduled intervals. Maintain excellent housekeeping in your areas at all times. Comply with all safety and environmental regulations Quality Ensure ALL Quality Gates/Quality Inspections/Error Proofing/FTQ Checks have been executed per the Process Control Plan every shift, every day. Perform daily layered process audits, address findings immediately. Approve all the Operator work instructions and work instruction revisions. Investigate, communicate, and resolve quality issues promptly. Use alarm and escalation process as defined Implement containment activities in a timely manner. Responsible for quality performance of the production lines as measured by KPIs on a daily basis. Use KPI charts to document activity. Perform scrap reviews on a daily basis and communicate/escalate issues. Use KPI charts to document activity. Execute Quality System Requirements, both Customer and Grammer GPQ system Products/Volume/Effective planning and scheduling (man, machine and material) of production area to meet production plan. Monitor hourly and daily throughput to ensure production plan adherence according to MPS and Production Plans. Effectively communicate and work with all departments (maintenance, engineering, HR, quality, logistics and IT) to resolve issues in a timely manner. Responsible for the proper training and certification of all operators, BCI, and inspectors supporting the production area Maintain Production plan adherence, productivity, performance data on visual boards Gemba walks Cost Approve and execute engineering and process change introduction into production Identify and implement cost reduction ideas/Support Cost Reduction Roadmap Lead kaizen workshop events, execute improvements identified Achieve Mfg. KPIs for Safety, Quality, Volume, Cost, Scrap, Productivity Understand, Track, and Meet Budget Commitments Align resources amongst Business Units to meet Plant Priorities Communication/Environment/Drive an atmosphere of trust, respect and accountability. Train, coach, inspire, and engage Supervisors/Shift Leaders/Team Leaders Effectively resolve and communicate issues to the team. Effectively communicate and work with all department (maintenance, engineering, HR, quality, and IT) to resolve issues in a timely manner. What you will bring along: Bachelors Degree in a related field of study A minimum of 5 years experience in a similar role A minimum of 10 years experience in the Automotive industry or a similar large-scale manufacturing environment Plant start-up or high product launch exposure a plus Plastics experience preferred Greenfield/Brownfield launch experience is a plus. Experience in production management and lean manufacturing, production systems, Toyota production system Experience in team management with leadership and coaching skills Ability to build and manage a P&L budget. Knowledge in Finance. Highly reciprocal with strong consultative, analytical, time management, and project management skills with the ability to influence, resolve complex problems, and identify systemic issues. Experience handling difficult situations effectively, negotiate persuasively, communicate information and convey ideas clearly. Initiate and develop important relationships based on trust and credibility. Ability to independently drive innovation and foster the development of new ideas/approaches/methods. What we can provide you: Medical, Dental, and Vision coverage Tuition reimbursement programs 401(k) match Robust EAP services Developmental opportunities Much more!
    $53k-89k yearly est. 2d ago
  • Collision General Manager

    Caliber Collision 3.7company rating

    Assistant general manager job at Caliber Collision

    Service Center Marysville OH Caliber Collision has an immediate job opening for a Collision General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month's financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber's Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Benefits from day one When you join Caliber, you'll become immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly Paid Vacation & Holidays - Begin accruing day 1 Career growth opportunities - We promote from within! Paid Skilled Trainings and Certifications - I-CAR and ASE REQUIREMENTS 3+ years of Collision Management Experience Must have a valid driver's license and be eligible for coverage under our company insurance policy Must be 21 years of age or older ABILITIES/SKILLS/KNOWLEDGE Advanced understanding of Collision Estimatics Must have prior experience with CCC1 Advance understanding and knowledge of the repair process/procedures Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Ability to provide personable, friendly customer service to internal and external customers Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life , Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day. By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer
    $43k-86k yearly est. Auto-Apply 8d ago

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