Help Desk Technician
San Jose, CA jobs
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
Help Desk Technician
Santa Rosa, CA jobs
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
Help Desk Technician
San Francisco, CA jobs
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
Technical Support Specialist
Las Vegas, NV jobs
Source One is a staffing services company and we're currently looking for the following individuals to work for an autonomous vehicle (AV) company in Las Vegas, NV (fully on-site).
Title: TeleOperations Specialist (Technical Support Specialist)
Pay Range: $25/hr (W-2) plus comprehensive benefit offerings (listed below)
Various Shifts Available:
Hours: 10am-6:30pm or 5:30pm-2am
Days: Tues-Sat, Wed-Sun, Thurs-Mon or Sat-Wed
* Ideal candidates will be flexible on shift days/times
Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
Responsibilities:
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
- Assist in gathering performance metrics and reporting observations to improve system functionality
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface
- Follow company protocols and regulatory requirements to maintain high operational standards
Requirements:
- 2+ years of experience in operations, technical support, software testing, or a similar field
- Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles
- Excellent driving history and no criminal history
- Excellent written and verbal communication skills
- Willingness to work flexible shift hours
Bonus Qualifications:
- Experience with QA testing or working in the autonomous vehicle industry
- Bachelor's degree in STEM, analytics, or related field
- Basic understanding of data analysis to help build out and analyze metrics
- Strong familiarity with video game-style controls or simulation software
Benefits:
- Pre-tax commuter benefits
- Employer subsidized health care benefits
- Flexible Spending Account for healthcare-related costs
- Short and long term disability coverage and life insurance
- 401k package
Jr. System Support Analyst
Dallas, TX jobs
Title: Jr. System Support Analyst
MUFG Investor Services is part of the Mitsubishi UFJ Union Financial Group (MUFG), one of the largest financial groups in the world. As such we are dedicated to providing our clients with the top-quality service and our employees with a rewarding career. To our clients, we provide record-keeping, reporting and transaction management services to the Private Equity community. This includes overseeing fund administration across various asset classes including Merchant Banking, Venture Capital, Real Estate and Fund Related Investments which includes fund of private equity funds, secondary funds and co-investment funds. MUFG also provides customized reporting, analysis and transaction management for foundations, pension plans and other private equity investors interested in a consolidated view of their entire alternative and traditional investment portfolio.
To our employees we offer a stimulating environment where they can grow as a professional and develop long term careers, not just another job. To this end we ensure our professionals have the support to achieve their career development and goals including professional certification reimbursement programs. In addition to competitive salaries, a casual work environment and an excellent benefits program we give our employees the chance to give back to the community through our social service activities.
We celebrate our employee's successes and believe successful employees lead to successful businesses. If you take pride in your work and want to take pride in your employer- contact us.
Job Description:
MUFG is seeking a System Support Analyst with a strong accounting and/or financial background to join our team. This growth-oriented position will have the primary responsibility of supporting the applications used by MUFG. This individual will be responsible for responding to user submitted tickets, processing the ticket's request, and working with the business and/or technology to facilitate any testing or answer any questions under the direction of the Sr. System Support Manager. An understanding of current accounting principles and how they are applied to the accounting and financial reporting of Private Equity Fund of Funds is strongly preferred but not required.
Responsibilities:
Reviewing and processing user submitted tickets in a timely manner.
Research and resolve application issues as directed by the Sr. System Support Manager.
Ensure user submitted help tickets have the appropriate documentation attached to the ticket as directed by the Sr. System Support Manager.
Ensure user submitted help tickets have been resolved and closed appropriately
Review and update user documentation describing the “best practices and processes” for using the system under the direction of the Sr. System Support Manager.
Maintain a working knowledge of current accounting principles as they pertain to Private Equity and the systems used by MUFG.
Perform user access reviews for applications used by MUFG.
Maintenance and support of daily operations related to applications used by MUFG.
Technical Skills:
Strong Excel and analytical skills. Knowledge of Vlookups, pivot tables, and table functions.
SQL Server Management knowledge and experience preferred but not required.
Requirements:
College degree with a major in Accounting, Finance, Management Information Systems or related field.
Minimum GPA of 3.0.
One or two years of relevant work experience required.
Proactive, resourceful, strong work ethic, team player.
Ability to manage and reorganize competing priorities.
Excellent communication skills, both written and verbal.
Knowledge of Private Equity, Investran, ServiceNow, and/or eFront Applications is preferred.
Help Desk Technician
Fremont, CA jobs
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
Information Technology Operations Specialist
Las Vegas, NV jobs
Source One Technical Solutions is seeking a highly motivated and detail-oriented IT Operations Specialist. In this role, you'll be instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.
IT Operations Specialist
An Autonomous Mobility Company
Location: Las Vegas, NV, United States
Expected pay amount
49.00 - 54.00 USD Per Hour
Schedule: Onsite - Multiple shifts/schedules available
Assignment length: Ongoing W2 Contract
This company values diversity and is an Equal Opportunity Employer and is interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Job description:
This role is based in the Spring Valley area, Southwest Las Vegas, NV, and offers one of the following schedules:
Monday-Friday 10:00AM-6:30PM
Wednesday-Sunday 5:30PM-2:00AM
Sunday-Thursday 10:00AM-6:30PM
Tuesday-Saturday 10:00AM-6:30PM
As an IT Operations Specialist, you'll:
Shadow multiple operations team members to observe day-to-day workflows and system interactions.
Document processes, dependencies, bottlenecks, and pain points in current technical operations.
Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows.
Assist in developing process improvement recommendations and operational documentation.
Provide technical feedback and support where appropriate, aligning with operational goals.
Communicate findings effectively to both technical and non-technical stakeholders.
Requirements:
Prior experience in at least two of the following technical domains:
Real-time technical operations
Advanced TCP/IP networking
Cellular networks
AWS cloud computing
Kubernetes
Windows workstation support
Strong analytical and documentation skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in an on-site, high-security environment
Preferred qualifications:
Experience in an operations center, NOC/SOC, or similar real-time support setting
Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation
Experience interacting with DevOps or infrastructure teams in a production environment
5+ years of experience in at least two of the technical domains listed above
Work Environment:
This position is onsite at a secure facility in the Spring Valley area of Southwest Las Vegas
Must be able to pass background screening and comply with facility access requirements
Benefits:
Pre-tax commuter benefits
Employer Subsidized healthcare benefits
Flexible Spending Account for healthcare-related costs
Short- and long-term disability and life insurance
401k package
Commitment: This is a full-time, ongoing contract position . It will be onsite and available to candidates who are local to the Spring Valley area, Southwest Las Vegas, NV area.
This company values diversity and is an Equal Opportunity Employer and is interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
IT Security Analyst
Buena Park, CA jobs
The IT Security Analyst is responsible for developing, implementing, and managing security measures across multiple functional areas including core infrastructure, data, network, systems, and web applications. This role supports the creation and enforcement of security policies and procedures, monitors for threats and vulnerabilities, and assists in incident response and risk analysis. The analyst will collaborate with IT and business units to ensure the organization's security posture aligns with strategic goals and regulatory requirements.
DUTIES
Monitor and analyze security threats including viruses, malware, phishing attempts, and suspicious system activity across firewalls, IDS, VPN, email filters, and web filters.
Reports adverse security events and risk assessments to the Information Security Officer and Chief Information Officer
Administer and enforce security policies by managing user access, reviewing violation reports, investigating anomalies, and maintaining documentation of security controls.
Provide end-user support for security-related issues including malware infections, phishing attempts, and safe browsing practices.
Evaluate and recommend security tools, technologies, and procedures to improve protection and operational efficiency.
Educate IT staff and business units on security policies and best practices; consult on security implications of user-managed systems and applications.
Participate in IT projects to ensure the security requirements are integrated into system design and implementation.
Support the organization's IT strategic plan by delivering secure technology solutions that meet the business objectives.
Ensures compliance with internal policies, regulatory requirements, and industry standards.
QUALIFICATIONS
EDUCATION: Bachelor‘s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
EXPERIENCE: 3 to 5 years of combined IT and security experience with a broad range of exposure to systems analysis, application development, database design and administration; one to two years of experience with information security.
SKILLS/ABILITIES
Strong understanding of security principles, technologies, and practices across diverse platforms.
Hands-on experience with configuring and securing workstations, laptops, mobile devices, servers, printers, switches, and other peripherals.
Familiarity with banking applications such as Fiserv, Jack Henry, or FIS.
Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical audiences.
Demonstrated problem-solving, analytical thinking, and decision-making skills.
Strong customer service orientation and interpersonal skills.
Security certifications (e.g. CompTIA Security+, CEH, GCIH) are a plus.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses.
We have great benefits that include, but not limited to:
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies
(GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website ****************************
.
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Linux Technical Support Engineer
Austin, TX jobs
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX.
Job Title: Technical Support Engineer - Contractor
Pay Rate: $34/hr (W-2)
Initial Duration: 12 months
Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday
Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability.
The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.
As a Technical Support Engineer, you'll:
- Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues.
- Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.
- Maintain NixOS systems, verify version integrity, and complete post-update health checks.
- Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux).
- Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts.
- Support hardware-level troubleshooting by identifying faulty components and validating replacements.
- Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings.
Daily Tasks:
- Diagnostics on onboard systems via SSH
- Connect to robots over ssh, usage of internal pipeline utilities for check up and debug
- Working with dashboards, analyzing log files, identifying anomalies
- Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health
Required Skills:
- Strong Linux CLI skills and comfort working on production hosts via SSH
- Proven ability to interpret system/service logs and reason from symptoms to root causes
- Practical knowledge of systemd/journalctl and basic networking tools
- Familiarity with NixOS concepts and workflows (or readiness to learn quickly)
- Clear written communication (incident notes, escalation summaries)
Tech Support Team Lead
Monterey, CA jobs
Why CIG? At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career! CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why choose CIGs Information Technology Team?
Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced team dedicated to delivering high-quality technology experience to employees, agents, and policyholders.
Benefits
* Accrue twenty-one days of Paid Time Off during your first year
* Up to eighty-seven percent of benefits covered by CIG for you and your family members
* Medical, dental, vision plans
* One hundred percent covered plans
* Basic Life & AD&D
* Employee Assistance
* Leave Management
* Long Term Disability
* Short Term Disability (Outside of CA)
* Family Caregiver Support (Homethrive)
* Child Care Resources (Tootris)
* Business Travel Accident Protection
* Voluntary benefit offerings
* Short-term (CA only)
* Voluntary Life AD&D self, spouse and child plans
* Flexible Spending
* Health Savings (HSA)
* Hospital Indemnity
* Accidental Injury
* Critical Illness
* ARAG Legal Services
* Norton LifeLock
* Nine paid holidays, plus two floating holidays
* Above and Beyond Reward Recognition Program
* Kudos & Shout Out Points Program
* Quarterly Above and Beyond Bonus Program
* Annual Above and Beyond Bonus Program
* Competitive compensation
* Base compensation
* Salary Management Spot Bonuses
* Annual Incentive/Profit sharing program, potential payout annually based on company results.
* Discount partnerships
* Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
* Insurance Educational reimbursement and bonus programs
* Employee Referral Bonus Program
* Home and Auto Insurance Discount Program.
* Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
* Retirement savings benefit (401k and Roth + match)
* Health & Financial Wellness
* Wellness platform, tools and events
* Health Savings Account match
* Financial Wellness Resources
Work Environment
This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Monterey (CA), Roseville (CA), Bakersfield (CA) and Spokane (WA).
Job Overview
The Tech Support Team Lead is a leadership role responsible for ensuring the smooth functioning of the Tier 1 Tech Support Analyst team. The Team Lead will be responsible for managing, resolving, or escalating support incidents while ensuring timely incident resolution and service restoration. The successful candidate must have strong leadership skills, customer service skills, troubleshooting skills, and the ability to manage the team effectively.
Minimum Requirements
* 3-4 years of technical support service desk experience
* College-level degree or comparable technical certifications. (updated)
* CompTIA A+ Certification (updated)
* ITIL Foundation certification
* Microsoft Fundamentals
Career Path Potential
* Supervisor
Salary Range: $50,479 $83,291
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.
HelpDesk Specialist
San Diego, CA jobs
If you're looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs. On top of all that, the Technology department offers a hybrid work schedule, so you'll be able to work from home for part of the week!
We're looking for a helpdesk specialist to join our ranks. Are you a proactive problem solver with exceptional customer service skills? As a helpdesk specialist, you will put your technical expertise to use, providing our more than 900 home office employees with the technical support they need to do their jobs. In addition, you'll provide technical recommendations and support to our more than 2,000 advisors, as well as their staff, regarding any technology they use. Ours is a fast-paced, on-your-toes environment, and a positive, can-do attitude is a must.
Please note: This is a full-time opportunity, working 8:00 a.m. to 5:00 p.m. PST with a 60-minute lunch break.
Key Responsibilities
Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products
Prioritizing and processing help requests to identify and resolve technical issues
Core Strengths and Skills
Excellent communication skills (phone etiquette, listening skills, and follow-up skills)
Knowledge and experience troubleshooting basic-to-advanced Windows 10/11 OS and browser problems
Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Microsoft Outlook functionality and protocols involved with connecting to Exchange
Knowledge of Active Directory, Azure, and domain environments
Experience in providing mobile device support (iOS, Android)
Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners
3+ years' experience working in a technical support role
CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred
Have we piqued your curiosity? Can you see yourself thriving in this opportunity?
Picture Yourself Here
At Commonwealth, we believe in a better world. We hold ourselves and each other to higher standards. We take care of one another. That's why we invest in you-we encourage employee growth both in your career and education; we offer incredible health care benefits; and we find plenty of occasions to celebrate. What's not to love?
We are always striving to be better, and we are looking for employees who share that same mindset. Better people, better coworkers, better leaders, better creators. Bring your best work and your full self to the table, and we will do the same. Together, we can build a better future for our advisors, their clients, our company, and you.
About Commonwealth
Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Privately held since 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California; and Blue Ash, Ohio.
Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, which has earned us 43 Best Place to Work awards.
The Fine Print
We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.
Commonwealth is an equal opportunity employer, making intentional efforts to source talent from all backgrounds.
Min USD $65,900.00/Yr. Max USD $79,100.00/Yr.
Auto-ApplyIT Technician
San Francisco, CA jobs
Kiavi is one of the nation's largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.
Formerly known as LendingHome, we're committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.
Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company's Most Innovative Companies, and many more.
Loans Funded: $27 billion in loans funded
Homes financed: 100,000+ projects funded for our customers across the country
Geography: 45 states + D.C. where we lend to REIs so they can revitalize neighborhoods
Employees: Over 450 employees with competitive benefits and perks
This position will be based in our San Francisco Office working 5am-2pm PST.
JOB SUMMARY
(Working 5am-2pm PST from our SF Office)
As our IT Technician, you will maintain equipment inventory, install software, troubleshoot problems for end users, configure equipment and software. You will be executing new hire onboarding and employee offboarding providing access to the tools employees need to perform their duties, as well helping managers and users set up audio/visual presentations and meetings. You will also be responsible for maintaining our conference rooms on a daily basis. As an IT technician managing your time will be crucial. The order you work on your priorities will be important to the success of the team. When you are not working on day to day tickets, you will have IT projects and initiatives to work on. Besides providing support, onboarding, and offboarding there are exciting projects waiting for you in a growing company where you can expand your knowledge and skills. Above all, you will make sure our company's software and hardware are running smoothly.
JOB DUTIES
Provide help desk and desktop support to end users
Log, track and route/escalate issues and service requests received through ticketing system
Install, configure, support and maintain computers, printers, phones, software, and all other company equipment within established standards and guidelines
Help implement and manage OKTA SSO integration
Help implement and manage MDM Endpoint manager vendors Kandji and Intune
Manage hardware and software inventory
Be responsible for onboarding/offboarding processes from beginning to end
Coordinate with external vendors for equipment service as needed
Provide support and assistance to other IT team members
Assist with Audio Visual requirements and setup for company meetings
Be responsible for daily morning conference room “readiness” checks to make sure our conference rooms are clean, organized and ready for our users
Assist with maintaining knowledge base and department process/policy documentation
Help implement policies and procedures around security, and ensure all deployed computers have valid encryption and endpoint management software
Maintaining clean and organized work areas like your desk, work bench, IT storage closets, and IT server and phone rooms.
Performs other related duties as required
MINIMUM QUALIFICATIONS
At least 3+ years experience providing IT support
Able to lift and move up to 50lbs
MDM experience with software like Kandji and Endpoint Central
SSO user management experience
Google Workspace user administration experience
Knowledge of Windows and Mac OS; basic server and network knowledge
Must be comfortable with all facets of computer setup, hardware and software installation, and peripherals
Self-starter, problem solver, great communicator; ability to dive into resolving issues and operate with minimal guidance
Experience in a start-up, bank, or a company managing sensitive data
Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $72,000 to $95,000 + 5% bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, equity, or benefits.
Benefits and Perks
Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.
Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.
Protect yourself from recruitment scams:
If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending ************* *******************.
You will never be asked for payments of any kind during the process.
We also never communicate with candidates via Whatsapp at any point during the recruitment process.
We won't ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.
Kiavi is an Equal Opportunity Employer
San Francisco Fair Chance Ordinance Police Code, Article 49 We use E-Verify to confirm the identity and employment eligibility of all new hires.
Auto-ApplyIT Support Specialist - PE Firm
Menlo Park, CA jobs
Do you enjoy working with a variety of people and technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
Would you like to work at a leading Private Equity firm?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT Support Specialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team.
As an IT Support Specialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Qualifications:
5+ years of IT industry experience
End user support experience for Windows in a corporate environment
A drive to assist customers and solve their technical problems
Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets)
A strong understanding of connecting computers to networks, especially over wifi and VPN
Management of mobile devices (iPhone/Android) in a corporate environment
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
Problem solving and intuitive troubleshooting skills
Perform small project-based work to improve IT and other systems
Ability to work occasional weekends and after hours
Does this opportunity interest you?
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!
About us:
We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.
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IT Support Specialist
San Francisco, CA jobs
Do you enjoy working with a variety of people and technologies each day?
Do you excel at providing technology and business solutions to smart, driven individuals?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT Support Specialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients.
As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Our capital management clients have over $150B under management and we work with some of the Bay Area's most prestigious independent schools.
Qualifications:
3 to 5 years of IT industry experience
End user support experience for Windows and MacOS
A drive to assist customers and solve their technical problems
Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
Image Windows, and configure these computers for employees
Answer questions and provide support for employees in person, at our offices, and online (via email, Slack, and tickets)
A strong understanding of connecting computers to networks, especially over wifi and VPN
Management of mobile devices (iPhone/Android) in a corporate environment
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
Problem solving and intuitive troubleshooting skills
Perform small project-based work to improve IT and other systems
Showcase your knowledge by training other employees on new applications, hardware, and more
Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary
Ability to work occasional weekend days
Does this opportunity interest you?
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!
About us:
Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too.
We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management).
We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services.
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School IT Support Specialist
San Francisco, CA jobs
Job Description
Would you like to work at a leading independent high school?
Do you enjoy working with a students, faculty, and a variety of technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT Support Specialist with a solid background in end user support, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Opportunity:
We are looking for an organized, dedicated, and skilled Technology Support Analyst who is passionate about providing world-class IT services, and who will be responsible for the installation, configuration, maintenance, and repair of all faculty and staff client computing devices, including mostly Mac and some Windows laptops and iPads, as well as staffing the school's technology helpdesk.
Necessary Skills, Abilities, Background, and Experience:
Ability to start work at 8:00 every school day morning
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
Ability to appropriately prioritize tasks to meet expected SLA, project deadlines, etc.
Must be able to climb a ladder to service ceiling-mounted projectors
Must be able to lift up to 15 pounds
3+ years' experience installing, configuring, and troubleshooting Windows and Mac OS X desktop and laptop hardware and software in a production networked environment
2+ years' experience installing, configuring, and supporting Microsoft Office
2+ years' experience setting up, configuring, and troubleshooting iPads or other Apple iOS devices
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Managed IT Services Service Desk Consulting Intern - Summer 2026
Dallas, TX jobs
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
A Managed IT Service (MTS) Desk Intern, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Intern, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.
A Managed IT Service (MITS) Desk Intern provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.
To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded.
Job Duties and Responsibilities:
Provide phone and email technical support for end-users to resolve any hardware or software issues
Support and troubleshoot workstations, servers and network related issues
Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
Adaptability to changing processes and technology
Works well within team interactions
Monitor and troubleshoot client backups
Escalate client issues through the proper channels
Manage cases according to defined case impact and priority
Maintain client security standards and confidentiality of information
Clearly document support issues and all resolution steps in RSM's ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
Update cases and communicate with clients as required until issue is closed
Basic Qualifications:
A passion for technology and a desire to learn
Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration.
A minimum 3.0 GPA is preferred
Excellent customer service skills
Focused on attention to detail
Maintains a reasonable capacity level for stress tolerance
Knowledge of Microsoft Office, including Word, Excel and Visio
Knowledge of Apple and Windows-based software/hardware
Excellent written and verbal communication, problem solving and analytical skills.
Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.
Ability to travel up to 25%
Preferred Qualifications:
Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science or IT related concentration.
Experience with Office 365 and associated workloads including Email and SharePoint
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Experience with enterprise mobile devices
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry-level candidates who require sponsorship now or in the future. This includes individuals who will one day request or require RSM to file or complete immigration-related forms or prepare letters on their behalf in order for them to obtain or continue their work authorization.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $31 - $38 per hour
Auto-ApplyIT Support Specialist
Gardena, CA jobs
The Company:
Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work - we're seeking to change the way we drive. At FF, we're creating something new, something connected, and something with a true global impact.
Your Role:
As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction.
Responsibilities:
Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
Documents resolution of incidents and service request in the IT Service Desk Management system
Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
Support client system standards and security policies under the direction of management
Track and maintain IT asset inventory
Install and configure client systems and applications
Maintain positive relationships with Faraday Future staff
Qualifications:
Bachelor's Degree in Computer Science, Computer Information Systems or a related field
6+ years IT experience working as an IT Support Specialist
Self-driven and highly passionate about customer-service orientation and providing excellent service
Familiar with standard IT Service Desk department concepts, best practices, and procedures
Experience with IT Service Desk and remote-control software
Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
Experience in Office 365, Mobile Device Management, and Active Directory
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
Proven analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Strong written and verbal communications skills
Strong documentation skills
A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
A penchant for multi-tasking and self-starting
A true sense of determination… and hopefully a sense of humor
Hourly Pay Range:
($32-$35/hour DOE), plus benefits and incentive plans
Perks + Benefits
Healthcare + dental + vision benefits (Free for you/discounted for family)
401(k) options
Casual dress code + relaxed work environment
Culturally diverse, progressive atmosphere
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyIT Support Specialist
Anaheim, CA jobs
Triad Financial Services has a fantastic full-time opportunity in our IT Department for a Desktop Support Specialist. If you are a motivated self-starter with a keen eye for detail and looking to join an organization with a great culture and continued growth, this could be an excellent fit for you. This position sits in our Anaheim, CA Office. Visit our website at *************** and apply today!
Job Duties:
Troubleshoot and repair PCs, printers and scanners
Windows 10 support
Perform desk side support service
Imaging / Re-imaging desktop and laptop machines
Software installation, configuration, and troubleshooting
Document supported system and application procedures and processes
Keep abreast of technology changes and proactively look for opportunities to improve service
What we Offer:
Ability to Multitask & Strong Sense Of Urgency
Hourly range from $20 - $24 depending on experience
Full benefit package including med/dent/vision, PTO program, HMO, PPO, FSA options, 401k w/corp matching, 7 paid holidays, & more.
Job Requirements:
Attention to Detail Focused on Productivity
1+ year of experience in a Desktop Support type of role
Working knowledge of Windows 10
High School diploma or equivalent
Ability to Multitask & Strong Sense Of Urgency
Auto-ApplyIT Security Intern
Austin, TX jobs
Who we are:
Farm Credit Bank of Texas is a $40.9 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.
While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.
We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.
Your Future in Tech Starts Here:
Are you a tech-savvy problem solver who loves digging into cybersecurity, and data privacy? Ready to transform your classroom knowledge into real-world impact? The IT Security internship is your chance to work on the front lines of IT security-learning from industry experts, solving real challenges, and setting yourself up for a killer career in tech.
We're looking for driven, tech-savvy students ready to bridge the gap between classroom knowledge and hands-on experience. Here, you'll be part of a dynamic team, developing software, automating processes, and exploring cutting-edge technologies-all while being mentored by industry pros. This position is generally a 3-month paid assignment (May-August), and may be shorter or longer based on business needs.
What You'll Get to Do:
As an IT Security Intern, you'll be part of a dynamic team. Your work won't be about watching from the sidelines-you'll be hands-on, making a real impact.
Analyze computer networks for security purposes using a variety of network analysis and security monitoring tools.
Develop and evaluates security tools.
Educate users on security issues.
Respond to and implements security/incident/firewall requests; develops awareness of well-known ports and associated vulnerabilities; analyzes log and network data collections; and develops an awareness of vendor security resources (patches).
Monitor security logs and generates reports. Creates and maintains records on security incidents as necessary.
Maintain network vulnerability and application scanning products. Maintains intrusion-prevention systems and other security-related products.
Communicate with users, vendors, and other IT personnel on security-related issues.
Assist staff with resolution to certain technical problems. Confer with other personnel in resolving problems involving procedural and technical matters.
Research problems and recommend solutions. Provides resource estimates and progress reports; serves on committees to develop technical standards and direction; and meets with FCBT users and technical staff to determine information needs and requirements.
Ensure that all work is accurate and in compliance with departmental or project quality standards.
Participate in training and professional development sessions.
Assist with vendor communications; research for networking projects; management of security monitoring systems; responses to requests for information; routine audits of firewall configuration entries; and interactions with law enforcement agencies.
Excellent stakeholder service skills.
Who We're Looking For:
We're looking for curious, analytical, and adaptable students who want to gain hands-on experience in IT Security. If you're passionate about IT Security, this internship is your launchpad.
Currently pursuing a bachelor's degree in computer science, business, or a related field
Must be an upperclassman (junior or senior) enrolled in a college or university program.
Strong analytical and problem-solving skills
High attention to detail and ability to prioritize tasks in a fast-paced environment
Effective written and verbal communication skills
Ability to juggle multiple projects and quickly adapt to changing priorities
Why This Internship:
Real-world experience: No coffee runs or busy work-get your hands on live security and compliance projects.
Work with experts: Learn directly from top IT security professionals.
Build a career: Get exposure to one of the hottest fields in tech, with endless career opportunities.
This isn't just an internship-it's a launchpad for your future career in technology. If you're ready to turn knowledge into experience, apply today and let's build something great together!
Our culture:
In a world filled with unpredictable challenges, we invest in our people and ensure they have dependable careers with ample growth opportunities. As part of the larger Farm Credit System, we focus on building our culture around personal relationships and the ability to be connected to leadership through in-person conversations, regular town halls and employee engagement events. We are deeply committed to attracting and fostering a diverse workforce, development and career advancement and recognizing the hard work of individuals who contribute to our success.
Important note: We care about your hiring process and take it seriously. A real person will review your applications, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls and emails, on-site interviews, and requests for portfolios or demonstrations of work. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.
A/EOE/M/F/D/V
Auto-ApplyHelpdesk Technician
Santa Ana, CA jobs
Job Details Flex CA Office - Santa Ana, CA Full Time $18.00 - $18.00 Hourly Day Information TechnologyDescription
The Helpdesk Technician for Optima Tax Relief, LLC (Optima) is located in the Santa Ana, California office and reports to the Director, Information Technology. Optima's Information Technology (IT) Department is vital in supporting Optima's personnel company-wide. They work effectively with all Optima departments, providing technical assistance and training. Optima's IT team helps maximize the performance, efficiency, and reliability of all processes and technology necessary for Optima's business operations across all departments.
The Helpdesk team is a vital part of our company, and as part of that team you will be providing technical assistance, responding to queries, writing training material, training users, completing tickets and managing and maintaining the hardware/software for all users in the company. Daily you will be working with not only standard users, but with the executives and department heads of the company and will be expected to deliver exceptional/outstanding customer service. This role must also champion Optima's culture and Core Values and help to deliver the best customer experience.
ESSENTIAL DUTIES & RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Manage user deployments, transfers, and terminations.
Assist with company-wide implementations.
Answer incoming requests by phone, email, tickets, and in-person.
Create training material for users, and other technicians.
Identify and escalate situations requiring urgent attention.
Research issues, using all available resources.
Maintain and troubleshoot all hardware and software issues, such as, but not limited to; PC's, Printers, Scanners, Tablets, Laptops, and Faxes.
Perform duties on-site at Optima premises.
Other duties as assigned based on department and/or company operation and/or business needs.
In order to be provided the essential training required to be successful in this role, it is mandatory that you are present for and complete all essential/initial training onsite for up to 5 business days (unless prior management approval is provided). Please note that additional onsite training may be required depending on business need.
Qualifications
EDUCATION AND EXPERIENCE REQUIREMENTS
High school diploma or equivalent education required
Minimum 1 year of professional IT helpdesk or equivalent experience
1 year Technical Support experience to include Ticketing System, Active Directory, Azure Active Directory, Exchange, and replacing hardware
KNOWLEDGE, SKILLS,& ABILITIES
Demonstrated flexibility and adaptation to changing priorities
Strong Multitasker with ability to Manage a Heavy Load of Helpdesk Support Tickets
Customer Service driven with the Ability to Build Relationships
Excellent Organizational, Written, and Communication Skills
Customer Service driven with the Ability to Build Relationships
Ability to remain Focused and Productive in a Fast-Paced Environment
Strong Work Ethic and Committed to Excellence
Team Player